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    14 February 2017
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    22 March 2025
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Corporate's Reviews
 
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Corporate's Review Comments
 
Guests in Richwood, KY Love Our Hotel's Location The Holiday Inn Express® Richwood - Cincinnati South Hotel boasts a prime location near the energetic Cincinnati area, so our hotel's guests are near the area's popular businesses and attractions, from Paul Brown Stadium to Newport Aquarium. We are proud to offer corporate amenities like an on-site Business Center with print and copy services and an on-site meeting room. Numerous businesses also call Richwood, KY home, and our hotel's near Ebay, L'Oreal and Messier-Bugatti. The Cincinnati - Northern Kentucky Airport (CVG) is less than a 20 minute commute. While in the Cincinnati area, our hotel's guests should take the time to visit Paul Brown Stadium, home of the Cincinnati Bengals. Visitors can spend time at Newport Aquarium viewing the beautiful and varied marine life. After spending the morning at the aquarium, head over to the Kentucky Speedway for an afternoon race, or visit the Creation Museum. The entire family can have fun exploring lively Kings Island Amusement Park, while adults can relax on a Belterra Riverboat cruise in the evening. Before heading out for a busy day in Richwood, KY, visit our hotel's complimentary Express Start Breakfast Bar. At the end of the day, you can surf the free high-speed, wireless Internet access or take a dip in the indoor, heated pool and whirlpool. An on-site Fitness Center is also included. We look forward to seeing you soon!
 
Overall
2 out of 5
2 out of 5
Leisure Trip to the Ark Encounter
By CSims from Ohio
I was deeply disappointed with the quality of the room. The entire hotel seems to be under construction. The rooms looked decent although the work quality is leaking severely. Bathroom light switch did not work, bathroom shower light fixture was not sealed, plugs between beds did not work, and to top it all off the ceiling light fixture fell onto my head as I walked towards the room hallway door. Not a good experience. I am a frequent hotel guest and I have to say this was close to the worst stay and experience. Hopefully, the general manager will call me to make this stay correct. I'm not turn away from the hotel chain completely although something needs done by management to make me return.
Customer avatar
Posted by
on4 August 2020
Dear CSims,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service your have received. On behalf of our hotel I apologize for any inconvenience you might have experienced. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express® Hotel and Suites Ashland, Kentucky is conveniently located off Interstate-64, Exit 185, adjacent to US Routes 60 and 180. Our highly rated hotel is located just minutes from Boyd County Convention & Arts Center, the Ashland, Kentucky Art District, Camp Landing Entertainment District featuring Malibu Jacks Indoor Theme Park along with local dining favorites. Enjoy the lush scenery Ashland Central Park has to offer while catching a pickle ball game or enjoying the all- inclusive playgrounds. The Highlands Museum and Discovery Center is close by as well as the historic Paramount Arts Center offers a diverse selection of entertainment from comedy to some of the biggest names in music. Adventure awaits at the 7000 acre Rush Off Road for motorsport enthusiasts. Hosting an event? Our 24-hour Business Center can be used to prepare for the event, meeting, or reunion you're planning in our 625-square-foot meeting room. Whether business or leisure brings you to Ashland, Kentucky, our hotel's thoughtful amenities can satisfy your needs. Stay connected to your family or your office with high-speed WiFi access. Burn calories in a state-of-the-art Fitness Center and then relax and unwind in our heated indoor pool. The Express Start Breakfast Bar is a delicious start to your day. Enjoy an unforgettable experience filled with southern hospitality when you stay at Holiday Inn Express & Suites, Ashland, Kentucky.
 
Overall
3 out of 5
3 out of 5
Not quite honest
By Dupree from Columbus
I was told before I booked my room that they did in fact have an indoor pool and that I would have access to the pool because they had ensured all measures were met to handle COVID. When my children and I arrived we found the pool was there but completely drained. The sole purpose for us selecting this hotel. Feel like I was very mislead and for that purpose I’m completely unsatisfied with my stay.
Customer avatar
Posted by
on4 August 2020
Dear Dupree,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service your have received. On behalf of our hotel I apologize for any inconvenience you might have experienced. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Enjoy Our Newly Renovated Holiday Inn Express® Indianapolis South! Situated just south of downtown Indianapolis, IN, our hotel offers close proximity to major area businesses, universities and attractions. Whether you are here attending an event at the Indiana Convention Center or enjoying leisure travel, we're dedicated to making you feel at home. Business travelers love our hotel's location because we are 15 minutes from Indianapolis International Airport (IND) and only five miles from the Indiana Convention Center and with amenities like a 24-hour business center with copy and print services, as well as a meeting room that accommodates up to 30 people. Indianapolis, IN offers our hotel's guests many things to see and do and much of it is just a short drive from the hotel. Indianapolis Motor Speedway, Indiana State Museum and the NCAA Hall of Champions are nearby. Enjoy fun activities like watching a Colts game at Lucas Oil Stadium , a Pacers game at Gainbridge Fieldhouse , or exploring the Children's Museum of Indianapolis, Indianapolis Zoo and White River Gardens . Greenwood Mall and Circle Center Mall are also nearby. At the Holiday Inn Express® Indianapolis South, we're happy to provide you with a warm welcome, professional staff, clean, comfortable guest rooms, free Wi-Fi access throughout the hotel and a complimentary, hot breakfast bar!
 
Overall
3 out of 5
3 out of 5
Room needs update
By Adrianus from Colorado Springs
At the entrance it still appears fairly up to date, but the room needed updating. Many repairs are visible in the room and bathroom. The blinds on the window could not be opened, so no daylight was possible, the window did not block a lot of noise from the busy nearby road that seems to double as speedway. The shower smelled a bit moldy and not fresh. The hotel does not meet my expectations of a Holiday Inn Express and I can't recommend it.
Customer avatar
Posted by
on4 August 2020
Dear Adrianus,
Thank you for choosing Holiday Inn Express Indianapolis South, for being our IHG Rewards Club member since 2010 and for attaining the Platinum Elite status.
I would like to apologize for any inconvenience caused by the moldy smell in our shower and that our room needs an update. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Located just two miles from the Pismo Beach Pier, Holiday Inn Express Grover Beach-Pismo Beach Area offers easy access to various beachside adventures. Whether you’re looking to surf, sail, fish, or ride ATVs, the nearby attractions cater to every thrill-seeker. Enjoy shopping at the Pismo Beach Premium Outlets and downtown boutiques, or spend the day golfing at over ten prestigious courses. For more outdoor fun, try horseback riding or biking along scenic trails. Our hotel is ideally situated for exploring the surrounding areas. Visit San Luis Obispo SBP, home to Cal Poly, or take a short drive to discover the beautiful Edna Valley Wineries, Pismo Beach, and the Monarch Butterfly Grove. Surrounded by charming communities like Arroyo Grande, Shell Beach, Avila Beach, and Morro Bay, our location perfectly combines serenity and adventure. Start your day with our complimentary breakfast buffet, enjoy a dip in our heated outdoor pool and whirlpool, and unwind in spacious rooms. Welcome to paradise!
 
Overall
3 out of 5
3 out of 5
Breakfast
By larry48 from Dinuba, Ca
Holiday Inn Express has always been a good value with their breakfast and this trip the hotel was out of breakfast items. Which to me should have been stocked better. I understand the situation because of the pandemic, but to be out of pastries or creamers (French Vanilla) was poor planning.
I believe the full line of of breakfast Items should be served with staff serving you on your plates and patrons never touching the food.
Thanks you for listening, otherwise I like your hotels and always enjoys staying at them.
Customer avatar
Posted by
on4 August 2020
Dear larry48,
Thank you for choosing Holiday Inn Express Grover Beach-Pismo Beach Area and for being our IHG Rewards Club member since 2017.
I would like to apologize for any inconvenience caused by our hotel not having all the breakfast items available and that patrons were touching the displayed breakfast. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Bentonville Hotel's Guests Enjoy Quality Service Come explore all that the Ozark Mountain region offers while staying at the Holiday Inn Express® Hotel & Suites Bentonville. Other hotels can't compete with our fantastic amenities and location, which is just three miles from downtown. With the corporate headquarters of Sam's Club and Walmart and companies like IBM and Motorola only three miles away, you'll never be late for meetings in Bentonville, Arkansas. The hotel's facility also includes free wireless Internet access throughout and a Business Center with a PC and printer, which makes it easy to finish proposals. When you finish working, spend the day sunbathing on the beach or cast your line to catch a big fish at Beaver Lake. Is shopping on the agenda? Pinnacle Hills Promenade boasts everything from Target to Coach. You can also learn about Sam Walton's humble beginnings at the Walmart Visitors Center in downtown Bentonville, AR. The hotel's staff also suggests playing a few rounds at the exquisite golf course of the Pinnacle Country Club. After running around Bentonville, Arkansas, the hotel's inviting lobby is a welcome sight. You can enjoy the free Express Start Breakfast Bar, featuring the world's best-tasting cinnamon rolls, and the Fitness Center features the equipment you need to stay in shape, including free weights. Whether it's grabbing you an extra towel or giving you suggestions on where to eat, we're ready to help.
 
Overall
3 out of 5
3 out of 5
Nice hotel but should offer reduced rate for covid
By LBryant from Little Rock, AR
No breakfast, amenity use should offer points to elite platinum members as compensation for reduced use.
Customer avatar
Posted by
on4 August 2020
Dear LBryant,
I appreciate you for sharing your review about your recent stay. Thank you for being our Rewards Club member since 2013 and for attaining the Platinum Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service your have received. On behalf our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Budget Mülheim hotel close to central Cologne with breakfast included and a bar. Holiday Inn Express® Cologne - Muelheim hotel is near Köln Mülheim Berliner Strasse station, with tram and bus links to the city centre. The hotel is just off the A3 motorway, so you can reach Cologne Bonn Airport (CGN) in less than 15 minutes. Cologne’s famous Cathedral is 7 km from the hotel, near Museum Ludwig with its notable Picasso collection. Major concerts and sporting events at Lanxess Arena are a short drive away. Business travellers are close to leading companies such as NKT Cables, Bayer and Curt Richter and 15 minutes by car from the Kölnmesse convention centre. Guests can host meetings in two naturally lit conference rooms, seating up to 30 people. If you need a break from work, take a stroll along the nearby Rhine riverbank. At this hotel you can enjoy: - Inclusive Wi-Fi throughout - Convenient sockets for charging devices - On-site parking at a low daily rate Make a bright start with our inclusive Express Start™ Breakfast buffet with continental choices such as croissants, cereals and cold meats. Plan your day’s itinerary over coffee in our spacious open-plan lobby area, or meet colleagues for a draught beer in the bar. Our Next Generation guest rooms come with a Flatscreen TV and pillow menu for a relaxing night’s sleep.
 
Overall
3 out of 5
3 out of 5
Hotellerie in Zeiten von Corona
By Witti69 from Siegen
Alles dem 3 Sterne Standard entsprechend, bis auf das Frühstück.
Leider waren zur abgespeckten Corona-Version keine Aufbackbrötchen zu bekommen. Da hat wohl der verantwortliche F
Customer avatar
Posted by
on6 August 2020
Sehr geehrter Herr Witti69,
Vielen Dank, dass Sie Ihre Eindrücke von Ihrem letzten Aufenthalt mit uns teilen. Vielen Dank auch dafür, dass Sie seit 2016 ein IHG Rewards Club Mitglied sind.
Mich freut es sehr, dass der Service unserer Mitarbeiter und der Komfort unseres Zimmers Ihre Erwartungen erfüllt hat. Ihren Kommentar, bezüglich der Qualität unseres Frühstücks, habe ich zur Kenntnis genommen und werde diese selbstverständlich unserem Management zur Verbesserung weiterreichen. Ich entschuldige mich, falls dies Ihnen Unannehmlichkeiten verursacht hat.
Nochmals vielen Dank für Ihr Feedback und wir würden uns freuen, wenn Sie uns in Zukunft erneut besuchen.
Mit freundlichen Grüßen,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Crowne Plaza Hotels & Resorts Heidelberg City Cent
Crowne Plaza Hotels & Resorts Heidelberg City Cent
Upscale Heidelberg business hotel near the Old Town Crowne Plaza Heidelberg City Centre hotel is a 20-minute walk from the charming Old Town and a 5-minute tram ride from the main train station . A direct paid shuttle bus gets you to Frankfurt Airport (FRA) in around 50 minutes, and trams and buses stop outside the hotel. Heidelberg's Old Town is a baroque jewel, with narrow lanes linking charming squares like the Marktplatz . Nearby are the impressive ruins of Heidelberg Castle , which offer sweeping views across the Neckar river to Heidelberg University , the oldest in Germany. If you re planning an event, our 7 meeting rooms can hold up to 300 guests. Let our Crowne Plaza Meetings Director handle all the details. At this hotel you can enjoy: - Inclusive Wi-Fi - Easy access to power to keep you Completely Connected - A 24-hour fitness centre - On-site parking The all-day Westcoast restaurant serves a generous buffet breakfast and sophisticated international cuisine. If time is tight, choose from our Fast & Fresh menu. Our stylishly decorated rooms are a quiet haven, and our Sleep Advantage programme , with premium bedding and quiet zones, ensures a good night s sleep.
 
Overall
1 out of 5
1 out of 5
Sehr enttäuschend... Gibt nicht nur besseres
By AnjaM from Zürich
Gesamtzustand der Zimmer ist schlecht: Kapuze Fliessen und Lichter im Bad, schlechtes Personal, kein Service. Zudem wird man auch vom Personal angelogen und schlecht informiert
Customer avatar
Posted by
on6 August 2020
Sehr geehrte Frau AnjaM,
Vielen Dank, dass Sie sich für das Crowne Plaza Heidelberg City Centre entschieden haben und Ihre Erfahrungen mit uns teilen.
Ich möchte mich für die Unannehmlichkeiten entschuldigen, die durch den Zustand unseres Zimmers und unserem Service verursacht wurden. Wir werden dies mit unserem Team weiter untersuchen. Für uns ist es sehr wichtig, dass alle unsere Gäste einen sehr komfortablen und angenehmen Aufenthalt haben, da wir stets bestrebt sind, einen hohen Qualitätsstandard zu gewährleisten.
Ich werde Ihre Kommentare nutzen, um das Erlebnis unserer Gäste zu verbessern und hoffe, Sie in Zukunft wieder bei uns begrüßen zu können.
Mit freundliche Grüßen,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A family hotel near Hamburg Airport with a restaurant, meeting rooms and Panorama Sauna and Fitness area on the 18th floor. Holiday Inn® Hamburg – City Nord hotel is a 10-minute walk from Rübenkamp S-bahn stop, giving direct links to the city centre. The running tracks and swimming lakes of the city’s verdant are just over the road from the hotel and family-friendly attractions including the Tierpark Hagenbeck zoo and model railway at Miniatur Wunderland are a 20-minute drive away. Business travellers have the option of 12 on-site meeting rooms with flexible space for up to 220 delegates and, if you're attending an event at Hamburg Messe und Congress exhibition centre, it’s only 20 minutes away by car. At this hotel you can enjoy: Inclusive Wi-Fi throughout, secure garage parking, a 24-hour Business Centre. Spend downtime on the 18th floor, where a Fitness Centre and sauna await with awesome city views. The Open Lobby hums with life all day, whether you come for coffee, dinner on the restaurant’s atmospheric summer terrace or craft beers at the industrial-chic. Kids stay and eat free and all guests benefit from thoughtful in-room amenities including pillow menus and Smart TV. Executive rooms offer extra refinement – some have sofa beds for families with kids.
 
Overall
3 out of 5
3 out of 5
Hamburg unter Corona Bedingungen
By hotte680 from Bad Neuenahr Ahrweiler
Jederzeit wieder aber nie mehr einen Termin zu Corona Zeiten
Customer avatar
Posted by
on6 August 2020
Sehr geehrter Herr Hotte680,
Vielen Dank, dass Sie sich für das Holiday Inn Hamburg - City Nord entschieden haben und Ihre Erfahrungen mit uns teilen. Vielen Dank auch dafür, dass Sie seit letztem Jahr ein IHG Rewards Club Mitglied sind.
Ich möchte mich für die Unannehmlichkeiten entschuldigen, die durch unser Frühstück und die Restriktionen verursacht wurden. Wir werden dies mit unserem Team weiter untersuchen. Für uns ist es sehr wichtig, dass alle unsere Gäste einen sehr komfortablen und angenehmen Aufenthalt haben, da wir stets bestrebt sind, einen hohen Qualitätsstandard zu gewährleisten.
Ich werde Ihre Kommentare nutzen, um das Erlebnis unserer Gäste zu verbessern und hoffe, Sie in Zukunft wieder bei uns begrüßen zu können.
Mit freundliche Grüßen,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Express Leipzig - City Hauptbahnhof
Holiday Inn Express Leipzig - City Hauptbahnhof
Willkommen in Leipzig. Das Holiday Inn Express Leipzig - City Hauptbahnhof ist nur wenige Schritte von der Innenstadt entfernt. Der Leipziger Hauptbahnhof befindet sich schr g gegen ber des Hotels. Von hier aus werden Direktverbindungen zur Leipziger Messe sowie zum Leipziger Flughafen angeboten. Mit dem Taxi erreichen Sie den Flughafen in ungef hr 20 Minunten. Weitere kulturelle Sehensw rdigkeiten wie das Opernhaus, das Gewandhaus, genauso wie das Schillerhaus und Schumann-Haus locken die G ste von der ganzen Welt nach Leipzig. F r Familien ist ein Tag in dem Leipziger Zoo mit dem tropischen Gondwanaland sehr zu empfehlen. Das Hotel besitzt auch einen Meetingraum, welcher f r Besprechungen mit bis zu 8 Personen ausgelegt ist. Dieses Hotel verf gt ber kostenfreien Internetzugang, eine Tiefgarage sowie dem kostenfreien Express Start Fr hst ck, welches bereits in der Zimmerrate inbegriffen ist. Das kontinentale Fr hst ck beinhaltet Teigwaren, Wurst und K se. Am Abend servieren wir Ihnen gerne ein k hles Getr nk in unserer Lobby Bar bevor Sie Leipzig bei Nacht erkunden. Unsere komfortabel eingerichteten Zimmer sind so gestaltet, dass Sie in einer angenehmen Atmosph re Ihre Arbeit erledigen oder entspannen k nnen. Dazu verf gen die Zimmer ber einen Flatscreen Fernseher sowie Verdunklungsvorh nge.
 
Overall
2 out of 5
2 out of 5
Weniger als Durchschnitt
By halbr from Saarland
Leider liegen die Brötchen morgens auf einem Plastiktablett; kenne ich sonst von der Mensa...
Kaffeetassen standen zwei Tagen im Zimmer; Toilettenpapier und Papiertaschentücher wurde nicht nachgelegt; Personal eher genervt, als freundlich...
Aber Zimmer sehr schön eingerichtet
Customer avatar
Posted by
on7 August 2020
Sehr geehrter Herr Halbr,
Vielen Dank, dass Sie sich für das Holiday Inn Express Leipzig - City Hauptbahnhof entschieden haben und Ihre Erfahrungen mit uns teilen. Vielen Dank auch dafür, dass Sie ein IHG Rewards Club Mitglied sind.
Ich möchte mich für die Unannehmlichkeiten entschuldigen, die durch die Präsentation unseres Frühstücks und den Service unserer Mitarbeiter verursacht wurden. Wir werden dies mit unserem Team weiter untersuchen. Für uns ist es sehr wichtig, dass alle unsere Gäste einen sehr komfortablen und angenehmen Aufenthalt haben, da wir stets bestrebt sind, einen hohen Qualitätsstandard zu gewährleisten.
Ich werde Ihre Kommentare nutzen, um das Erlebnis unserer Gäste zu verbessern und hoffe, Sie in Zukunft wieder bei uns begrüßen zu können.
Mit freundliche Grüßen,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Berlin's most spacious hotel awaits. The newly renovated InterContinental® Berlin offers modern travelers the luxury of space – to unwind, work, and be inspired. Dive into our inviting pool, rejuvenate at SPA InterContinental, impress clients on our dedicated meeting floor, or host unforgettable events in the grand ballroom. After work, sip cocktails and savor delicious dishes at Marlene, or experience panoramic cityscapes with Michelin-starred cuisine on the 14th floor.
 
Overall
2 out of 5
2 out of 5
Veraltetes Hotel, abgewohntes Interieur
By EFDD
Veraltetes Hotel, abgewohntes Interieur, dringend sanierungsbedürftig,
Positiv: Service und sehr gutes Frühstück
Customer avatar
Posted by
on7 August 2020
Sehr geehrter Herr EFDD,
vielen Dank für Ihren Aufenthalt und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Vielen Dank auch dafür, dass Sie ein IHG Rewards Club Mitglied sind.
Dass sich unsere Gäste bei uns wohl fühlen, ist uns sehr wichtig. Daher nehmen wir Ihre Kritik, über den Zustand unseres Hotels, sehr ernst und geben diese intern an die entsprechenden Abteilungen weiter. Abgesehen von den Unannehmlichkeiten bin ich froh zu hören, dass der Service unserer Mitarbeiter und unser Frühstück Ihren Vorstellungen gerecht wurden.
Über einen erneuten Besuch würden wir uns sehr freuen, um Sie von unserer gewohnten Qualität zu überzeugen.
Gerne stehen wir Ihnen jederzeit für weitere Anliegen und Wünsche zur Verfügung.
Mit freundlichen Grüßen,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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