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    14 February 2017
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    2 April 2025
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Corporate's Reviews
 
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Corporate's Review Comments
 
Experience Southern hospitality and outstanding amenities when you stay at the Holiday Inn Express® Pearl – Jackson-Evers International Airport hotel. We're located within driving distance of the area's major attractions and businesses, and we're only five miles from Jackson International Airport (JAN). When it comes to meeting the needs of corporate travelers, we have what it takes. Our hotel offers a 24-hour Business Center and free wired & wireless Internet access in all rooms. Because we are located near Jackson Airport, our hotel guests can travel in and out of town with ease. Leisure travelers enjoy staying at our hotel's location in Pearl, Mississippi because we're near area attractions and downtown Jackson. You can enjoy activities such as watching a Mississippi Braves game at Trustmark Park, shopping at Outlets of Mississippi featuring over 80 branded stores & Bass Pro Shops, or seeing a concert at the Mississippi Coliseum in Jackson. We are also conveniently located near Jackson State University and St. Dominic Hospital. If you are looking for hotels in Pearl, Mississippi with excellent amenities, consider staying at our Jackson airport hotel. Our guests enjoy perks that include a sparkling outdoor pool, a free full hot breakfast and an on-site Fitness Center. Take advantage of our complimentary airport shuttle.
 
Overall
2 out of 5
2 out of 5
No other option
By Mrs shumar from MS
We had to get a hotel room because we had no power due to an electrical problem from storm damage. Upon entering the room and looking around we found curtains had stains of I dont know what on them. Lady at desk was rude and talking on her phone while I was trying to check out. Workers not very friendly. Guests above us were very loud and above all there was no social distances or sanitizer available.
Customer avatar
Posted by
on1 October 2020
Dear Mrs shumar,
Thank you for choosing Holiday Inn Express Jackson/Pearl Intl Airport and for sharing your experience with us.
I would like to apologize for any inconvenience caused by the cleanliness of our room and the service of our staff. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future. You are welcome to reach out to our Guest Relations Department via email at IHGService@ihg.com should you have further questions.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
We are steps away from iconic attractions such as the Empire State Building, Madison Square Garden, and Hudson Yards. Delight in a shopping spree at Chelsea Market and immerse yourself in the magical world of Broadway, all just a stone's throw away. Our prime location is near Penn Station and we’re an easy drive from the tunnels with parking readily available. Dive into the heart of the Big Apple and let our hotel be your gateway to the best NYC has to offer. Reserve your room today and be at the epicenter of excitement and culture! Hotel amenities include Gypsy Rose, a 24-hour Business Center, 24-hour Fitness Center and complimentary high-speed internet access. Feeling adventurous? Our on-site concierge is happy to secure sightseeing tour tickets, Broadway theatre tickets, shopping coupons and discounts. Here for business on a weekly or monthly basis? Bringing in 7 or more group rooms to NYC? Please contact Sales via email Jaron.Standiford@hi-nyc.com
 
Overall
2 out of 5
2 out of 5
Go somewhere else!
By Giorgio from Hudson, New York
Was this hotel assigned to be a shelter? It certainly felt like one. Dirty, no service, no coffee, no toilet paper. People walking around without mask, very busy in the middle of the night, door slamming, people fighting.
Customer avatar
Posted by
on5 October 2020
Dear Giorgio,
Thank you for choosing Holiday Inn Manhattan 6th Ave - Chelsea and for sharing your experience with us.
I would like to apologize for any inconvenience caused by the service you have received and the cleanliness as well as the sleeping quality in our room. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
You are welcome to reach out to our Guest Relations Department via email at IHGService@ihg.com should you have further questions.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
New North Dallas Hotel at Preston As you step into the upscale lobby of the Holiday Inn Express® North Dallas at Preston hotel, you'll be greeted with modern comforts while enjoying an excellent location that places you near the vibrant heart of downtown. We're in close proximity to businesses like Interstate Batteries, Alon USA, Texas Instruments, Raytheon, State Farm, FedEx, Medical City and Cooper Aerobics . Love Field Airport (DAL) is just a short distance away, too. Business travelers staying at this Dallas hotel's Galleria property can use the Business Center or utilize the 3,000-sq-ft ballroom. . Love Field Airport (DAL) is just a short distance away, too. While exploring the Dallas area, the hotel guests appreciate our proximity to attractions like American Airlines Center. You can also easily catch a Rangers' or Cowboys' game. Take the time to visit the Dallas West End , a bustling dining and entertainment district, and after exploring this historic area, experience the fascinating world of Dallas World Aquarium . If you're looking for Dallas hotels near the Galleria Mall , we're just one mile from this upscale shopping haven. Visitors to the Dallas area appreciate our hotel's free high-speed, wireless Internet access, as well as the delicious, complimentary hot breakfast we serve daily. Take a dip in our indoor pool. Begin planning your Dallas getaway today!
 
Overall
2 out of 5
2 out of 5
room
By Dexter from Lubbock, tx
It was a place to lay my head. Other than that there was broke furniture in room with drawers that were broken. Shower wasn't clean
Customer avatar
Posted by
on5 October 2020
Dear Dexter,
Thank you for choosing Holiday Inn Express North Dallas at Preston and for sharing your experience with us.
I would like to apologize for any inconvenience caused by the cleanliness and maintenance of our room. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
You are welcome to reach out to our Guest Relations Department via email at IHGService@ihg.com should you have further questions.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Houston - Westchase
Holiday Inn Houston - Westchase
The Holiday Inn Westchase is excited to be your premier hotel while staying in the West Houston area. You will find that service and valuable amenities are just what you are looking for and expecting while away from home. Enjoy the dining experience of the Westchase Bar & Grill located lobby level. Find a casual dining experience featuring larger than life televisions to enjoy sporting events from around the world. While enjoying your favorite sport, you can take advantage of our complimentary WIFI and get some last-minute work done as well. If you are looking for some things to do while you are in Houston, you can find things for the whole family to enjoy. Visit the Galleria, Chinatown or downtown Houston where you can catch an event at Minute Maid Park or at the George R. Brown Convention Center and a short drive from NRG Stadium. Our business partners such as ABB, CGG, Emerson, Halliburton, Worley, Schlumberger, Chevron, and Zachry will find our hotel in close proximity to their offices and are able to take advantage of 2500 square feet of flexible function space located lobby level.
 
Overall
2 out of 5
2 out of 5
Was Disappointed
By Esha0117 from Houston
I was disappointed because I couldn't use the kitchen nor swimming pool.
Customer avatar
Posted by
on5 October 2020
Dear Esha0117,
I appreciate you for sharing your review about your recent stay and thank you for being one of our newest IHG Rewards Club members.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service your have received. On behalf of our hotel I apologize for any inconvenience you might have experienced. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express London Chingford offers a comfortable and convenient base to explore the city’s attractions with modern amenities, nearby attractions, and excellent transport links. Walthamstow Central Station has direct links to London Euston. Catch flights from London City Airport, 11 miles away, or Stansted Airport is a 30-minute drive along the M11. On-site parking is managed by YourParkingSpace. Tick off top London attractions with ease. The Tower of London, Buckingham Palace and Big Ben are all easily accessible via public transport. Cheer on Tottenham Hotspur FC at the Tottenham Hotspur Stadium, less than four miles away. Escape the hustle and bustle of the city. Visit the Walthamstow Wetlands, a 15-minute drive away, for walking trails and picnic spots, or head to the William Morris Gallery. Roam around the beautiful gardens in Queen Elizabeth Olympic Park and watch events in the aquatics centre. After a day’s exploring, refuel with dinner and drinks from the bar and when you wake up, enjoy a free buffet breakfast in the Great Room lounge.
 
Overall
2 out of 5
2 out of 5
Unclean and bad attitude from staff
By Taffy from North West
1.Initial visit the room had dead cockroaches.
2.Second stay the manager Mathiue was so rood.I need to make a complaint.He brought race issue into my complaint as I asked why the room was not freshly done or teas and coffees and towels refreshed.I then asked for towels he started shouting at me and hang up the fon on me.When I went to the reception he was not bothered and disregarded me as a customer.He THREATENED to kick me out at 2030 yet I live 3hrs away just becoz I challenged him.
Mathiue is a bad example of front desk and must not be there.
He refused to give me towels only to give me 4 small ones yet I am a big man
Customer avatar
Posted by
on5 October 2020
Dear Taffy,
I appreciate you for sharing your review about your recent stay, thank you for being our IHG Rewards Club member since 2019 and for attaining the Gold Elite Status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel I apologize for any inconvenience you might have experienced. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A proud recipient of the 2023 IHG Torchbearer Award for exceptional service and outstanding guest experiences, Holiday Inn Express & Suites Fort Washington – Philadelphia offers an unparalleled stay. Just off the PA Turnpike near Center City Philadelphia, we are your gateway to local attractions. Shop at the King of Prussia Mall, explore Valley Forge, Hope Lodge, and Fort Washington State Park, or catch a live show at Keswick Theatre. We are also near Arcadia, Temple University, Germantown Academy, La Salle and Fort Washington Business Park. Enjoy top amenities like free Wi-Fi, free breakfast, seasonal outdoor pool, and Fitness Center. Host events in our venues and unwind in our spacious rooms. Your Ft. Washington adventure awaits!
 
Overall
2 out of 5
2 out of 5
Bed uncomfortable; sagging on the sides.
By randy from Charlotte, nc
Billing issues, and still not correct. They billed me three times for one night? WOW..... they did remove one billing, but 2 bills for the one night. It amazes me that a business cannot get something like a bill correct. For a hotel, that is basic “101” business tasks!
Customer avatar
Posted by
on5 October 2020
Dear randy,
I appreciate you for sharing your review about your recent stay and thank you for being one of our newest IHG Rewards Club members.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel I apologize for any inconvenience you might have experienced. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Smart central Newcastle hotel with refined meeting spaces and newly furbished Gin Bar Nestled just a few paces away from Newcastle's railway station in the heart of the city, the Crowne Plaza® Newcastle - Stephenson Quarter hotel presents a blend of upscale elegance and attentive service. Newcastle Airport (NCL) is conveniently a 15-minute drive away, with paid parking available in the adjacent multi-storey car park. A brief 5-minute stroll leads to Central Station, offering easy access to frequent Metro throughout the city. For corporate events, the hotel provides 9 event spaces accommodating up to 400 people. The renowned Glasshouse International Centre for Music is situated less than a mile away. City centre shops are just a short walk away, and football enthusiasts can reach Newcastle United’s St. James' Park in a mere 20-minute walk. At this hotel you can enjoy: - Free WiFi - A 24-hour Business Centre - All Day Dining Following a day of meetings or exploring the sights, relax at the spa, indoor pool, or gym. Indulge in a massage, then enjoy cocktails at our Gin Bar. Delight in brasserie-style British cuisine at Hawthorns restaurant, and if you're pressed for time, our Fast & Fresh menu keeps you focused. Experience restful nights with our Sleep Advantage® program in tastefully decorated rooms featuring premium bedding. For exclusive Club Lounge access, reserve a Club room, including the option of Quiet Zone
 
Overall
2 out of 5
2 out of 5
No mains water in room and hotel refuses to refund deposit
By Mr Dissappointed from Cornwall
Upon arrival, an apparently very confused receptionist booked me in and instead of taking a pre-auth, physically took the money.
There was no running water in the room, but to be fair 4 little bottle of water were delivered. Two hours later, water, but with so much chemical in it, undrinkable and reluctant to bathe in it too.
Quality of room service food poor, tasted like Brake Bros frozen menu.
Upon checking out, they tried to take my money again, which after 20mins failed to do, but given they'd already taken it the day before, and that I was showing them this on my bank app, they said they'd credit me the difference. Even though they said it would take a few hours (it doesn't), I am STILL waiting!
Customer avatar
Posted by
on5 October 2020
Dear valued Guest,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel I apologize for any inconvenience you might have experienced. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Hotel near Dusseldorf Airport with inclusive breakfast and Wi-Fi. Located just off the A52 motorway, Holiday Inn Express® Dusseldorf - City North hotel is a 12-minute drive from Dusseldorf Airport (DUS). The airport can also be reached in under 20 minutes by S-Bahn train from Düsseldorf-Derendorf station, a short walk from the hotel. The U-Bahn is on the hotel’s doorstep at Heinrichstrasse station, whisking you to the Altstadt’s bars and museums or the designer shops of Königsallee in under 30 minutes. Business guests are within easy reach of major trade fairs at Düsseldorf Messe. Hold a meeting for up to 25 participants in the hotel’s naturally lit meeting room, which opens onto a pleasant courtyard. At this hotel you can enjoy: - Inclusive Wi-Fi throughout - On-site underground parking at a daily rate - Convenient sockets for charging devices Next Generation guest rooms are outfitted with high-quality beds, pillow menus and blackout curtains to promote sound sleep. After an invigorating power shower, help yourself to the included Express Start™ Breakfast buffet in the open-plan Great Room. Delicious continental choices include croissants, cheeses, cereals and fresh fruit. In the evening, grab a seat at the light-wood Lobby Bar for cocktails with friends or colleagues, or sink into an armchair with a hot drink.
 
Overall
3 out of 5
3 out of 5
war schon mal besser
By nymano from Österreich
Ich zähle mal nur auf was mich gestört hat
Die Einfahrt und Ausfahrt in die Tiefgarage:
man muss klingeln bzw. anrufen damit das Tor geöffnet wird.
Ich bin mir sicher-das kein Nummernschild abgeglichen wird hinsichtlich Erlaubnix der Einfahrt - 15€/Tag also unnötig bezahlt. Hätte bestimmt gratis aus und einfahren können.
Thema Ausfahrt: 5min und länger eine Nummer anrufen - auf der der Rezeptionist abheben sollte um die Garage zu öffnen ist zu lang. Vielleicht sollte dieser Herr ( Mohamed) etwas weniger im Barbereich mit seiner Kollegin tratschen - dann hört er auch mehr vom Telefon.
Zimmerreinigung- ist das eine gesonderte Verordnung in NRW
ein Zimmer nicht mehr zu servicieren ? Kein Handtuchwechsel,Kein Bettenmachen - nichts- 5 Tage lang.
alles auf Grund vom bösen Covid. Ja - so geht Geldsparen auch.
Customer avatar
Posted by
on6 October 2020
Sehr geehrter Herr Nymano,
Vielen Dank, dass Sie sich für das Holiday Inn Express Dusseldorf - City North entschieden haben und Ihre Erfahrungen mit uns teilen.
Ich möchte mich für die Unannehmlichkeiten entschuldigen, die durch das Parken, die Sauberkeit in unserem Zimmer und den Service unserer Mitarbeiter verursacht wurden. Wir werden dies mit unserem Team weiter untersuchen. Für uns ist es sehr wichtig, dass alle unsere Gäste einen sehr komfortablen und angenehmen Aufenthalt haben, da wir stets bestrebt sind, einen hohen Qualitätsstandard zu gewährleisten.
Ich werde Ihre Kommentare nutzen, um das Erlebnis unserer Gäste zu verbessern und hoffe, Sie in Zukunft wieder bei uns begrüßen zu können.
Mit freundliche Grüßen,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A family hotel near Hamburg Airport with a restaurant, meeting rooms and Panorama Sauna and Fitness area on the 18th floor. Holiday Inn® Hamburg – City Nord hotel is a 10-minute walk from Rübenkamp S-bahn stop, giving direct links to the city centre. The running tracks and swimming lakes of the city’s verdant are just over the road from the hotel and family-friendly attractions including the Tierpark Hagenbeck zoo and model railway at Miniatur Wunderland are a 20-minute drive away. Business travellers have the option of 12 on-site meeting rooms with flexible space for up to 220 delegates and, if you're attending an event at Hamburg Messe und Congress exhibition centre, it’s only 20 minutes away by car. At this hotel you can enjoy: Inclusive Wi-Fi throughout, secure garage parking, a 24-hour Business Centre. Spend downtime on the 18th floor, where a Fitness Centre and sauna await with awesome city views. The Open Lobby hums with life all day, whether you come for coffee, dinner on the restaurant’s atmospheric summer terrace or craft beers at the industrial-chic. Kids stay and eat free and all guests benefit from thoughtful in-room amenities including pillow menus and Smart TV. Executive rooms offer extra refinement – some have sofa beds for families with kids.
 
Overall
2 out of 5
2 out of 5
Frühstück
By anonümus from Deutschland
stark verbesserungsbedürftiges Frühstücksangebot !auch in Coronazeiten kann mehr Vielfalt und Abwechslung bieten.
Customer avatar
Posted by
on6 October 2020
Sehr geehrter Herr Aonümus,
vielen Dank für Ihren Aufenthalt und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Vielen Dank auch dafür, dass Sie ein IHG Rewards Club Mitglied sind.
Dass sich unsere Gäste bei uns wohl fühlen, ist uns sehr wichtig. Daher nehmen wir Ihre Kritik, über unser Frühstück sehr ernst und geben diese intern an die entsprechenden Abteilungen weiter. Abgesehen von der Unannehmlichkeit bin ich froh zu hören, dass die Schlafqualität in unserem Zimmer Ihren Vorstellungen gerecht wurden.
Über einen erneuten Besuch würden wir uns sehr freuen, um Sie von unserer gewohnten Qualität zu überzeugen.
Gerne stehen wir Ihnen jederzeit für weitere Anliegen und Wünsche zur Verfügung.
Mit freundlichen Grüßen,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Berlin - Centre Alexanderplatz
Holiday Inn Berlin - Centre Alexanderplatz
Stylish hotel in central Berlin near Alexanderplatz, with an elegant restaurant and a 24-hour gym Holiday Inn Berlin - Centre Alexanderplatz hotel is steps away from the iconic TV Tower in cosmopolitan Mitte. It's an 8-minute walk to Alexanderplatz Station for S-Bahn and U-Bahn links across the city. Both Sch nefeld Airport (SXF) and Tegel Airport (TXL) are around 30 minutes away. Buses from the area reach many top attractions in 15 minutes or less, including the world-class institutions of Museum Island , the famous Brandenburg Gate and the family-friendly German Spy Museum . Keen shoppers are within walking distance of the trendy boutiques at Hackescher Markt . You can host an event for up to 80 guests in our 3 meeting rooms . At this hotel you can enjoy: - Inclusive Wi-Fi throughout - A fitness centre - 24-hour room service - Kids stay and eat free To start your day, tuck into hearty items at our generous breakfast buffet. After a busy itinerary, chill out with a drink or check emails in our stylishly decorated Open Lobby . Dine at La Maison de L entrec te restaurant before cocktails in the bar . If you book a suite, relax with a nightcap on a private balcony. All rooms feature fresh design elements, such as wooden floors, plus pillow menus and blackout curtains to help you sleep.
 
Overall
3 out of 5
3 out of 5
Freundlicher Empfang
By Berlin2020 from Schweiz
Wurden sehr nett Empfangen.
Bekamen sofort ein Zimmer obwohl wir zu früh waren.
Service war innerhalb 5 minuten im Zimmer.
Customer avatar
Posted by
on6 October 2020
Sehr geehrter Gast,

Vielen Dank für Ihren Aufenthalt in unserem Holiday Inn Berlin - Centre Alexanderplatz und dafür, dass Sie Ihre Eindrücke mit uns teilen.

Ich freue mich sehr, dass Ihre Check-In Erfahrung, der Service unserer Mitarbeiter und die Schlafqualität in unserem Zimmer Ihren Erwartungen gerecht wurden.

Wir würden uns freuen, wenn Sie uns in Zukunft erneut besuchen.

Beste Grüße,

Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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