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    14 February 2017
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    19 March 2025
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Corporate's Review Comments
 
Welcome to Palm Coast, Florida Palm Coast is a hidden gem nestled along Florida's Atlantic coast. It offers a perfect blend of natural beauty, outdoor adventures, and a laid-back atmosphere. Whether you're seeking relaxation, excitement, or a taste of local culture, you'll find it all here. Highlights of Palm Coast Stunning Beaches - soak up the sun Palm Coast is a golfer's paradise renowned for world-class golf courses. Tee off at one of the many championship courses Explore Princess Place Preserve and Flagler Beach State Park. Immerse yourself in Palm Coast's rich history by visiting historic sites like the Flagler Museum and the Old Kings Road Historic Indulge in delicious local cuisine featuring seafood and lots of Southern hospitality. Popular Things to Do Visit Flagler Beach: This charming beach town has a laid-back atmosphere, boutique shops, and delicious seafood restaurants. Explore St. Augustine: Take a day trip to the historic city of St. Augustine, the oldest continuously occupied European settlement in North America. Hike the Florida Trail: Experience the beauty of the Florida wilderness by hiking a portion of the Florida Trail, which passes through Palm Coast. Enjoy stunning views, diverse ecosystems, and the opportunity to spot wildlife. We hope you enjoy exploring Palm Coast and creating unforgettable memories. Enjoy your stay!
 
Overall
4 out of 5
4 out of 5
Comfortable and conveniently located.
By David from Michigan
The hotel is conveniently located, clean, and has a nice variety of breakfast options. The daytime desk staff and room attendants were extremely friendly and knowledgeable. When in this area again, I would choose this hotel.
Customer avatar
Posted by
on10 March 2025
Hi David,
We're glad to hear that you enjoyed our convenient location, cleanliness, and breakfast variety. It's also great to know that our daytime desk staff and room attendants made a positive impression on you. We look forward to welcoming you back when you're in the area again. Thank you for your feedback!
-The Staff at Holiday Inn Express Palm Coast
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express Syracuse Airport is perfectly situated for everything you want to see and do in Syracuse, NY. Our team of professionals is ready to make your stay memorable. Conveniently located to Syracuse Hancock International Airport, guest take advantage of a Free 24-Hour shuttle service to make for a stress-free travel experience. Check out our year-round Park-n-Fly hotel packages for any extended stay needs as well! Traveling by car? We have you covered with easy access off Interstate 81, exit 26, with ample free parking onsite. Guest enjoy our proximity to many area attractions! Catch a game at Syracuse University & JMA Dome, plan a family friendly trip to the NYS Fairgrounds & Exposition Center, or enjoy Onondaga Lake Park and Historic Downtown Armory Square. Whether you are a traveling family or here to see friends, we have you covered! Business parks and corporations like Lockheed Martin, Eaton Crouse-Hinds, Siemens, Amazon, and JMA Technology center are all within miles of the property. With our top-notch Express Start Breakfast Bar, fast-free Wi-Fi, and accessible in-room amenities, we are an easy choice for the business traveler. We look forward to accommodating you for your next trip to the area! Come experience the warm and inviting hospitality of the Holiday Inn Express Syracuse Airport.
 
Overall
3 out of 5
3 out of 5
Great breakfast clean and nice that they offer shuttle to airport
By Frequent traveler from Syracuse
I always stay there when traveling it’s close clean and nice just one 2 bad experiences with the same staff when calling to book very rude and unpleasant but when I arrive the staff working is always accommodating and pleasant
Customer avatar
Posted by
on10 March 2025
Hi Frequent traveler,
We appreciate your feedback and are glad to hear that you find our location convenient and our facilities clean. We're sorry to hear about your experiences with booking over the phone. We strive to provide excellent service at all times and will certainly address this issue. Thank you for your continued patronage.
-The Staff at Holiday Inn Express Syracuse Airport
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express & Suites, Alabaster infuses the most modern design scheme the Holiday Inn Express brand has to offer. This new design is extremely well thought out and incorporates all the signature hallmarks items that quickly define this hotel to be a Holiday Inn Express. The location places this hotel on top of the Hill at Alabaster's Colonial Promenade. The hotel is located 20 miles from Birmingham-Shuttlesworth International Airport and our guests will enjoy shopping at Riverchase Galleria Mall . Our guest can view Alabama’s beautiful landscape by visiting Oak Mountain State Park where you enjoy the great scenery of 940-acre. If you are in the mood for water thrills, take a short drive to Alabama Splash Adventure Park and explore the numerous water rides this park has to offer. Or spend a quiet day at Birmingham Zoo and see nature’s wildlife in up close. Guests will experience luxurious accommodations and a plethora of amenities such as our complimentary Express Start Breakfast offers an assortment of item whether our famous cinnamon rolls or our healthy options such as yogurt and fresh fruit. Enjoy the indoor pool to escape the hot or cold weather or continue your fitness program in our 24-hour fitness center. Utilize the business center to conduct day to day work in relaxed environment. Take advantage of the free Wi-Fi internet access throughout the hotel, so you can stay connect to your social media outlet.
 
Overall
2 out of 5
2 out of 5
IHG Disappointment
By Sandy from Michigan
We stayed at a beautiful hotel in Louisville on the way down to Florida. What a classy, comfortable, clean, beautiful room! The next night we paid $80+ more to stay at this dump! Very disappointed & when looking for hotels in the future will stay away from the IHG brand.
Customer avatar
Posted by
on10 March 2025
Hello Sandy,
Thank you for your stay at the Holiday Inn Express & Suites Alabaster, Alabama. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express & Suites Ft. Lauderdale Airport West is centrally located four miles from the Fort Lauderdale-Hollywood International Airport (FLL) and is less than six miles from the Port Everglades Cruise Port & the Greater Fort Lauderdale/Broward County Convention Center. The campuses of Nova Southeastern University, Broward Community College, Florida International University and Florida Atlantic University are minutes away.Our hotel offers free round trip transportation to the Fort Lauderdale-Hollywood International Airport call hotel for times & availability. For a nominal fee drop off transportation is provided to the Port Everglades cruise terminal. Our convenient location offers easy access to all major highways including I-595, I-95, I-75 and the Florida Turnpike and is minutes from all the excitement downtown Fort Lauderdale offers. Full-service features and amenities include a free full hot breakfast, fitness center and outdoor Pool. This hotel provides spacious guest rooms, refrigerators, microwaves, coffee makers and 32in flat-panel HDTVs.For business travelers, this Davie / Plantation, FL hotel provides modern conveniences like free high-speed Internet access in all suites (wired & wireless), spacious work desks, two-line telephones with voice mail and a business center. The Dolphin Meeting Room can accommodate small meetings.
 
Overall
2 out of 5
2 out of 5
Clean & comfortable room but poor staff service.
By Nick from Fort Myers, FL
I believe the room was satisfactory, clean and comfortable.
Unfortunately, the staff gets a very low score due to the lack of friendly and helpful responses.
They need to take a lesson on guest relations and recognize those they pay their wages.
Customer avatar
Posted by
on10 March 2025
Hello Nick,
Thank you for your stay at the Holiday Inn Express & Suites Fort Lauderdale Airport West, Florida. I appreciate your IHG One Rewards Platinum Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Staybridge Suites Toledo Maumee hotel located in The Shops at Fallen Timbers, a mecca for shopping and entertainment. Our Toledo all-suite hotel is directly off of US24, just minutes to interstates I-75, I-475, and the Ohio Turnpike 80 90. Need a Toledo Hotel for business? Staybridge Suites Toledo Maumee is located near Toledo Downtown and companies including Dana Corporation, First Solar, Owens Illinois, Owens Corning, Anderson Inc., Libbey, Inc., Johns Manville, and many more. Located near Bowling Green State University, University of Toledo, Huntington Center, Hollywood Casino, Toledo Zoo, Toledo Museum of Art, Seagate Convention Center and other local attractions. When looking for corporate or short-term housing as you relocate to the Toledo Maumee area, our extended stay hotel offers fully furnished suites. All suites feature a fully equipped kitchen, dining and seating areas. Suite amenities include a complimentary breakfast buffet, social receptions every Monday through Wednesday and complimentary self-serve laundry facilities, Wi-Fi, local calls and voicemail. Our 24 hour business center allows you to stay productive while on the road. The Staybridge Suites Toledo Maumee even offers a BBQ area to prepare grilled foods or just unwind outdoors while enjoying the Fire Pit or Gazebo. Our team invites you to experience how refreshing extended stays can be whether for a day, a month or a year!
 
Overall
1 out of 5
1 out of 5
Franchise owners take money and refuse to honor contracts
By TenaciousDennis from Ohio
I booked through the app for two nights and wasn’t allowed to stay for one night. I attempted resolution with both corporate and the franchisee who both told me that I would have to pay for a third night to stay there for one night.
I can not believe that my business was treated this way. I am in hotels 40+ nights a year and I will never stay here or in another hotel of this Franchise again.
Customer avatar
Posted by
on10 March 2025
Hi TenaciousDennis,
Thank you for sharing your thoughts about your stay. We appreciate you staying at our Staybridge Suites Toledo - Maumee and joining our IHG One Rewards program recently.
We work hard to provide the convenience and comfort that our guests need during their stay at our hotel. I'm sorry for the experience you had during your stay. I alerted our local management team regarding your concerns. I'm confident they will use this as a reference for further improvement. I also sent a private message to discuss this further with you.
Until your next stop in the area, we look forward to welcoming you back to our establishment.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Resort Daytona Beach Oceanfront at the heart of the World’s Most Famous Beach. Our oceanfront Resort hotel in Daytona Beach offers visitors a wonderful vacation experience which includes spacious room or suite accommodations, all with private balconies or patios providing stunning ocean views and a beautiful sunrise. Enjoy Breakfast, Lunch, Dinner or Beverages at our full-service Restaurant and Lounge , featuring indoor or outdoor seating overlooking the pool deck and the Atlantic Ocean. Other resort features include an oceanfront oversized heated swimming pool, children’s splash park, hot tub and fire pits. For your vacation pleasure, the resort has scheduled recreational activities and entertainment. The Holiday Inn Resort in Daytona Beach is the ideal location for your vacation with easy access to many popular attractions and recreational activities. We are 1 mile south of International Speedway, the Boardwalk, the Convention Center, and Main Street Pier. . Come join us for a vacation destination where the ocean, sand and memories meet!
 
Overall
1 out of 5
1 out of 5
Bad experience
By Alfonso from Dallas TX
Worst experience ever at a resort at the
restaurant. If the server is “137 Katie”, you are better off getting up and leaving.
I asked for an omelet with Spinach and a side pancake. Got my OJ and waited for the coffee and water for over 10 mins. I had time to get to the car for a charger, back and 8 mins to spare, and still no coffee. Breakfast finally came, still no drinks. Coffee and water finally arrived with no creamer or sugar. I had to get up and get the creamer and water myself after telling the waitress and seeing her visit other tables before helping me. The omelet had no spinach, and my table was the only one without a coffee jug to refill. The check came and still no pancake. I cancelled the pancake, paid and left.
To be fair, the front desk people were ok and respectful when I reported the
bad experience.
The room has a good view, but the safe battery is low and dying. The room is ok, but needs a TV update (old and small). It also needs new lamps, as their electrical plugs cant hold any charger.
Not a good experience!
Avoid!
Customer avatar
Posted by
on10 March 2025
Hi Alfonso,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Daytona Beach Oceanfront as your travel partner. Thank you for being one of our IHG One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Staybridge Suites Jackson Welcome to one of the top hotels in Jackson, Mississippi, a stately Southern belle steeped in tradition and history, swathed in culture and natural beauty. At Staybridge Suites Jackson, we are proud to call home the “City with Soul,” where hospitality isn’t an industry, it’s a way of life. From world-class museums to the Freedom Trail, from jubilant festivals to spectacular parks, from award-winning attractions to vibrant live music, this is a city as thrilling as it is serene, as historic as it is contemporary. And our pet-friendly Ridgeland, MS hotel puts guests in the heart of it all. We're a short commute to area companies including IBM, Nissan North America, and Entergy Mississippi, yet close to scenic Natchez Trace and downtown Jackson. Here you’ll find the freedom to stay your own way in spacious guest rooms with separate living areas, fully-equipped kitchens, free Wi-Fi, flat-screen TVs, and roomy workspaces. You can exercise your cares away at our onsite Fitness Center and outdoor pool or handle last-minute work at our 24-hour Business Center, equipped with office supplies and printing services. On Monday through Wednesday evenings, stop by our Social Reception and unwind with free apps and drinks. Our hotel in Ridgeland, MS is more than an extended-stay hotel; it’s a home-away-from-home where we treat you like family.
 
Overall
1 out of 5
1 out of 5
Personal Belongings Stolen from Worker.
By Vic0502 from San Antonio, TX
I usually always stay at this Staybridge location everytime I visit MS! My last stay will remain my last stay. On Saturday February 8, 2025 as I was leaving the building, I realized that my coin pouch with cash was left laying on the bed and immediately ran up the stairs to grab it ( not even two minutes passed ). I noticed the door still cracked open but linen was suddenly thrown off the bed, to the floor with no one inside. Needless to say, my pouch was stolen by a worker there (the front rolled the camera back and that was the only person that entered the room). I reached out for assistance as soon as I noticed it missing. They seemed helpful in the beginning & told me to reach out Monday morning when management would be in. I called, briefly spoke with GM & mentioned my concern and was told they would “contact me back.” Weeks later, still nothing, not even an apology for their staff deciding to steal one’s belongings. From no accountability, I definitely don’t recommend anyone staying and having to worry about their things being stolen.
Customer avatar
Posted by
on10 March 2025
Hi Vic0502,
Thank you for your stay at our Staybridge Suites Jackson and your feedback. We appreciate you doing business with IHG Hotels and Resorts, and your loyalty as our IHG® One Rewards Silver Elite member since 2023.
Your feedback is extremely valuable to us. We use your feedback to change our brand and continuously improve the guest experience. I am sorry for what happened. I alerted our hotel team about your comments, and I am positive that they will look into this matter for necessary correction. I also sent a private message to discuss this further with you.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Rest, Relax, Recharge and Get a Little Work Done. Welcome to the Holiday Inn Express Durango, located in the heart of Downtown Durango just off Highway 550/Camino Del Rio. Just two blocks from some of Durango's finest restaurants, swankiest shops, localized cultural experiences and a variety of nightlife choices. Everyday is a Great Day to Play. The Holiday Inn Express Durango is surrounded by numerous outdoor activities; hiking or mountain biking in Mesa Verde National Park, rafting the Animas River, and the fishing at Vallecito Lake and there's Purgatory Mountain for a skiing getaway. Expect More Where it Matters Most. The Holiday Inn Express Durango has all the everyday must-haves: Fuel your day one bite at a time with our complimentary Express Start Breakfast, Stay connected with complimentary Wi-Fi. Maintain your routine in our state-of-the-art Fitness Facility and be sure to bring your mountain bike. Wind down enjoying the scenic views on our outdoor veranda and relax knowing your vehicle is parked in the hotel's guest access only covered parking facility. When the day is done, our guest rooms are all about Pillows, Power & Peace. Cozy, plush duvets, soft or firm pillows and beside outlets will have you and your devices fully charged in the morning. IHG Rewards and Pet-Friendly.
 
Overall
1 out of 5
1 out of 5
The room and hotel was really clean and welcoming.
By EB03 from Albuquerque, NM
We really enjoyed our stay at the hotel. The underground parking was unexpected and turned out to be a great feature. The room was clean and well appointed. The common areas were clean and in excellent shape. Very close to downtown and a great walking trail.
Customer avatar
Posted by
on10 March 2025
Hi EB03,
We appreciate you for being one of our IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Durango Downtown Animas River and for your positive feedback!
We strive to offer a rewarding experience. We truly appreciate your kind words. It’s always great to hear that our efforts are making a difference. I've sent you an email to continue the conversation about this.
Again, thank you for keeping us as your dependable choice.
Yours in hospitality,
Jeraldine Rimban
eMedia Coordinator
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
We are an "All-Suite" - "Extended Stay" Hotel with 70 guest rooms in Federal Way, Washington, located directly off I-5, Exit 143, and 320th Street. Seattle Tacoma (SEA) International Airport is a 15-minute drive to our All-Suites hotel. Conveniently located next to Kiewit and Pape, 1 mile from World Vision, and 2 miles from DaVita and St. Francis Hospital. King County Aquatic Center is a short 4-mile drive. Our pet-friendly hotel offers studios or one & two-bedroom suites with fully equipped kitchens, spacious work areas, and free wireless Internet. Enjoy a complimentary hot breakfast buffet each morning, and an evening social including appetizers and drinks Monday-Wednesday evenings. Enjoy our indoor heated pool, relax by the fire pit, or enjoy outdoor cooking on our patio grill. We also offer laundry facilities, complimentary storage lockers, a Fitness Center, 24-hour Business Center and 2 EV charging stations. Our flexible banquet space can accommodate up to 200 people for meetings, conferences, weddings, and more. Leisure guests appreciate the hotel's walking proximity to the Commons Mall and Local Restaurants (Black Angus, Red Robin, Momma’s Stortinis). Traveling for sports? We are 4 miles from the Fieldhouse Sports Complex located in the Outlet Collection Mall. We look forward to accommodating you for your next trip to the area! Come experience the warm and inviting hospitality of the Staybridge Suites, Federal Way.
 
Overall
1 out of 5
1 out of 5
PASS!
By James from Michigan
Stayed here from February 6 to the 10th with two rooms, on the fifth and six floors. Elevator was out of order on day two and we had to walk the stairs. No compensation or points offered. Not to mention I mailed three pieces of mail out from this hotel all three of which did not arrive to their destinations and the hotel dismissed as not their responsibility. Any communication communications with the manager were relayed through IHG corporate chat or the front desk associate I never had the opportunity to speak with Management. Super unprofessional poorly ran hotel spend your money elsewhere.
Customer avatar
Posted by
on10 March 2025
Hi James,
Thank you for sharing your thoughts about your stay. We appreciate you staying at our Staybridge Suites Toledo - Maumee. Your loyalty as an IHG One Rewards member since 2024 is appreciated.
We value your support and your feedback matters. I am sorry we were not able to live up to your standards. I have shared your comments with our hotel management. I am confident that they will take appropriate steps to avoid this in the future. I also sent a private message to discuss this with you.
You are our most valued guest, and we hope to create more positive memories with you when your travels bring you back to the area.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
We are an "All-Suite" - "Extended Stay" Hotel with 70 guest rooms in Federal Way, Washington, located directly off I-5, Exit 143, and 320th Street. Seattle Tacoma (SEA) International Airport is a 15-minute drive to our All-Suites hotel. Conveniently located next to Kiewit and Pape, 1 mile from World Vision, and 2 miles from DaVita and St. Francis Hospital. King County Aquatic Center is a short 4-mile drive. Our pet-friendly hotel offers studios or one & two-bedroom suites with fully equipped kitchens, spacious work areas, and free wireless Internet. Enjoy a complimentary hot breakfast buffet each morning, and an evening social including appetizers and drinks Monday-Wednesday evenings. Enjoy our indoor heated pool, relax by the fire pit, or enjoy outdoor cooking on our patio grill. We also offer laundry facilities, complimentary storage lockers, a Fitness Center, 24-hour Business Center and 2 EV charging stations. Our flexible banquet space can accommodate up to 200 people for meetings, conferences, weddings, and more. Leisure guests appreciate the hotel's walking proximity to the Commons Mall and Local Restaurants (Black Angus, Red Robin, Momma’s Stortinis). Traveling for sports? We are 4 miles from the Fieldhouse Sports Complex located in the Outlet Collection Mall. We look forward to accommodating you for your next trip to the area! Come experience the warm and inviting hospitality of the Staybridge Suites, Federal Way.
 
Overall
1 out of 5
1 out of 5
PASS!
By James from Michigan
Stayed here from February 6 to the 10th with two rooms, on the fifth and six floors. Elevator was out of order on day two and we had to walk the stairs. No compensation or points offered. Not to mention I mailed three pieces of mail out from this hotel all three of which did not arrive to their destinations and the hotel dismissed as not their responsibility. Any communication communications with the manager were relayed through IHG corporate chat or the front desk associate I never had the opportunity to speak with Management. Super unprofessional poorly ran hotel spend your money elsewhere.
Customer avatar
Posted by
on10 March 2025
Hi James,
Thank you for sharing your thoughts about your stay. We appreciate you staying at our Staybridge Suites Federal Way - Seattle South. Your loyalty as an IHG One Rewards member since 2024 is appreciated.
We value your support and your feedback matters. I am sorry we were not able to live up to your standards. I have shared your comments with our hotel management. I am confident that they will take appropriate steps to avoid this in the future. I also sent a private message to discuss this with you.
You are our most valued guest, and we hope to create more positive memories with you when your travels bring you back to the area.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.