Nestled in the natural wonder and breathtaking views of the Great Smoky Mountains, Holiday Inn Express in Downtown Gatlinburg offers guests an opportunity to stop and smell the pine trees. From 6:30 am to 9:30 am, we offer complimentary hot and cold breakfast items in our lobby. After, splash around in our water feature and enjoy waterslides, a heated indoor pool and an interactive children's splash zone. We offer free Wi-Fi and parking. On select nights, guests are invited to join in our evening attractions.
Was charged additional resort fees of $18/day that were not included in my booking or explained at check-in / check-out.
Posted byCorporate
on10 March 2025
Hello Justin,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Gatlinburg Downtown, where our guest's needs matter most.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
Hotel Indigo Irving – Las Colinas is a contemporary boutique hotel that welcomes pets and enjoys a convenient location within a 10-minute drive from both DFW International and Dallas-Love Field Airports. Situated within walking distance of numerous corporate offices, the Irving Convention Center, and the Toyota Music Factory.
The hotel boasts 151 beautifully appointed guestrooms, each providing stunning views of the canal and the city. Guests can look forward to luxurious features such as premium bedding, elegant hardwood-style flooring, indulgent spa-like showers, a generous workspace, and complimentary high-speed Wi-Fi.
The hotel offers an outdoor infinity pool, peaceful green spaces, a cutting-edge Fitness Center, and access to miles of lakefront running and walking trails. Additionally, guests can enjoy authentic gondola experiences for tranquil cruises on Lake Carolyn and through the picturesque Mandalay Canal.
Kleo - Catch the current. Savor the flavor. Where visitors from across the globe and around the corner gather to explore the compelling flavors inspired by the ingredients of the Modern Mediterranean region–all with an eclectic culinary twist. Kleo proudly highlights locally sourced ingredients to prepare masterfully crafted dishes and cocktails, raising the culinary bar in the neighborhood.
Book your stay today and experience the neighborhood charm of the Hotel Indigo Las Colinas in Irving, Texas.
When we arrived at the hotel, we were late check-ins due to our flight schedule. Traveling from the East Coast, we were exhausted, and by the time we reached the hotel at 1 AM, we just wanted to rest. Upon check-in, we received our room keys and went upstairs, expecting a clean and comfortable room. However, to our disappointment, the room had not been cleaned. The bed was unmade, and shockingly, there was still urine and toilet paper in the toilet, making it clear that housekeeping had never serviced the room. Frustrated, we had no choice but to return to the front desk to request a different room. At that hour, after a long day of travel, this was the last thing we wanted to deal with. The lack of cleanliness and attention to detail made us feel as though the hotel did not prioritize its guests' comfort and experience. It was an incredibly disappointing start to our stay. The $12 for parking is unreasonable.
Posted byCorporate
on10 March 2025
Hi Kels01,
We appreciate you for being one of our IHG One Rewards Gold Elite members. Thank you for staying at the Hotel Indigo Irving Las Colinas and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express Hotel West Palm Beach The Holiday Inn Express Hotel & Suites West Palm Beach Metrocentre is the perfect place to go on vacation, as you can enjoy the many attractions of Palm Beach. Our comfortable hotel is conveniently located right off I-95 and is just ten minutes from the Palm Beach International Airport (PBI) . If you're in Palm Beach for business, this location gives you access to all of Palm Beach County. Palm Beach County Convention Center is five miles from our property, and the South Florida Fairgrounds are just ten minutes away. You'll also be near the Port of Palm Beach, Metrocentre Corporate Park and Northpoint Corporate Park. West Palm Beach offers many different attractions for vacationers. Try to get in a round of golf at one of Palm Beach's many beautiful courses. Rapids Water Park, located 2 miles from our West Palm Beach hotel, is home to the biggest water slide in Florida. City Place and Worth Avenue, also located just ten minutes from our hotel, provide premium shopping for those who want to stay inside. Additionally, you can enjoy a day at the beach by driving to one of our local beaches. After a day of sightseeing, return to our fabulous West Palm Beach hotel and enjoy choice amenities like free high-speed Internet access. You can keep up your daily routine by taking advantage of our Fitness Center and outdoor pool. Stay Smart with our West Palm Beach hotel deals.
Been staying at these properties for about ten years now. This one was by far the worst. The common areas were dirty plus there were a pair of shoes in the hall down from our room - not near another room door - for our entire stay.
Then there was the $250 deposit for "incidentals." For what? The nonexistent mini-bar? That's an obscene amount for a hotel of this caliber (or any, for that matter).
The room rate was expensive (we knew that going in, of course) but that should mean at the very least a clean property. Instead, the vibe sent was, "We don't care, just give us a lot of money."
Posted byCorporate
on10 March 2025
Hello Pete,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express West Palm Beach Metrocentre, where our guest's needs matter most. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2011.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express® OH Expo Center hotel, your gateway to Columbus. This CDC complaint hotel is centrally located accommodations, less than 10 minutes from top area destinations like downtown, Ohio State University, Greater Columbus Convention Center and the Ohio Expo Center, offer travelers exceptional convenience. With a 24-hour Business Center, this facility caters to professionals visiting Columbus, Ohio. The hotel's proximity to companies like Battelle Labs and Chase Bank ensures an easy commute, and thanks to negotiated flat rate cab fares, transportation is affordable. OSU Medical Center is within a few miles, and Port Columbus International Airport (CMH) is a reasonable, 10-minute drive away. There's plenty of fun to be found in Columbus. Entertainment options abound, from concerts at Newport Music Hall to shopping at the Easton Towne Center. The hotel's location near The Ohio State University places visitors close to the beautiful campus and Buckeye football, as well. While staying in Columbus, Ohio, our hotel's guests experience Midwestern hospitality at its best. In addition to exemplary guest service, amenities like a free, hot breakfast bar and complimentary Wi-Fi access make you feel more at home. The Fitness Center helps you keep up your routine while on the road. Book today! This hotel does not allow residents within a 30 mile radius.
Pretty much everything was wrong and the staff has done nothing to resolve it. Poor location, lots of things that didn’t work. I’ve spend several days now trying to get a resolution. We have loved every other Express that we’ve stayed in but this one is awful.
Posted byCorporate
on10 March 2025
Hello Krista,
Thanks for choosing Holiday Inn Express Columbus - Ohio Expo Center for your combined business and leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R. Case Manager IHG Hotels and Resorts Service
This Redding Hotel is Near the Shasta Cascade Region. The Holiday Inn® Hotel and Convention Center Redding, is centrally located within Shasta County businesses and attractions, offering the perfect location for corporate and leisure travelers alike. Our hotel offers free high-speed, wireless internet access, which is available throughout the hotel's property, including all our meeting rooms. The hotel has a little over 8,000 square feet of customizable event and meeting space. While in Redding enjoy a great meal at the hotel restaurant and lounge. Other amenities include an elevator, business center, guest laundry, fitness center, and the outdoor pool and spa. We hope to see you soon.
My husband and I travel by car several times a year from the PNW to Southern and Northern California to tend to our aging parents. We used to enjoy staying here mostly because of the convenience of having an onsite restaurant for a quick bite and a drink after a long drive and the made to order breakfast before hitting the road again the next morning. Now that’s gone. Although still advertised on its website, the restaurant has been closed for the past two stays, for dinner and just this past weekend we found out that’s also closed for breakfast. They have a subpar breakfast buffet available instead for $15, not worth it. And the person in charge of that was not friendly, she didn’t give us plates for the buffet until we had paid for it, which we thought was really not good customer service for reward members. This was probably our last stop here, Redding does offer other lodging options. Please update your website to reflect on what’s really currently available even if it’s temporary.
Posted byCorporate
on10 March 2025
Hi RioGirl,
We appreciate you for being one of our IHG One Rewards Gold Elite and Karma members. Thank you for staying at the Holiday Inn Redding and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
Dive into relaxation at Holiday Inn Port St. Lucie, your tropical oasis away from home! Whether you're here for business or leisure, we're here to make your stay unforgettable. Conveniently located just 4.9 miles from Florida’s Turnpike Exit 142, our hotel invites you to unwind by our picturesque grotto pool and rejuvenating hot tub, all while sipping on a refreshing beverage from our lounge. Indulge in delectable dining at Gatwick’s, our on-site restaurant, or grab a snack from our 24-hour Gift Shop.
Our accommodations feature everything you need for a comfortable stay, including mini-refrigerators, Keurig coffee makers, and guest laundry facilities. Need a microwave? Just ask! Plus, stay connected with complimentary high-speed wireless Internet access throughout the hotel. Explore the vibrant attractions of Port St. Lucie during your stay, from the sun-kissed beaches to renowned golf courses and seafood delights at eateries like Red Crab, Conchy Joe’s, Mulligans or family fun at Bar and Dave and Busters. Families will love nearby entertainment options of Urban Air Adventures and Clover Park, home of the NY Mets spring training.
With ample parking for tractor-trailers and RVs, as well as proximity to Mid-Florida Union Event Center and Treasure Coast Mall, we're your gateway to all that Port St. Lucie has to offer. Splash into relaxation and adventure at Holiday Inn Port St. Lucie- your gateway to the Sunshine State's Treasures!
THE WORST HOTEL IN MY LIFE, DIRTY, AND VERY VERY DISGUSTING, WORST CUSTOMER SERVICES, AND I DO NOT KNOW WHAT ELSE BAD CAN I SAID TO THIS PIGGERY
Posted byCorporate
on10 March 2025
Hello AMPA,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Port St. Lucie, where travel is a joy for all. =
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express in Federal Way, Washington located directly off I-5, Exit 143, and 320th Street.
Seattle Tacoma (SEA) International airport is a 15-minute drive to our newly renovated hotel. In town for business? Conveniently located next to Kiewit and Pape and 1 mile from World Vision, 2 miles from DaVita and St. Francis Hospital. King County aquatic center is 4 miles drive.
Guests will enjoy our indoor heated pool, market pantry, fitness area, Business Center and guest laundry facilities, in-room safe for your valuables and 2 EV charging stations. Our flexible banquet space can accommodate up to 200 people for meetings, conferences, weddings and more. Start your day off right with our hot complimentary breakfast buffet featuring pancakes, signature cinnamon rolls, biscuits, and gravy, as well as a variety of other morning favorites. Monday thru Wednesday 5pm -7pm tapas menu will be available with options to also order beer and wine.
Leisure guests appreciate the hotel's walking proximity to the Commons Mall and Local Restaurants (Black Angus, Red Robin, Momma’s Stortinis).
Traveling for sports? We are 4 miles from the Fieldhouse Sports Complex located in the Outlet Collection Mall.
We look forward to accommodating you for your next trip to the area! Come experience the warm and inviting hospitality of the Holiday Inn Express, Federal Way.
No hot water, elevator out of order, several things out of order. Staff at front desk, breakfast and cleaning were very good. Just take the time to invest in maintenance.
Posted byCorporate
on10 March 2025
Hello Timo,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Federal Way - Seattle South as your travel partner. Thank you for being one of our valued guests and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R. Case Manager IHG Hotels and Resorts Service
Welcome to the Holiday Inn St. Louis - Downtown Conv Ctr located next to America's Convention Center & Dome , and just one block from St. Louis' newest expansion area "Washington Avenue" featuring unique dining, shopping boutiques and entertainment.
Our convenient downtown location is just nine blocks from Busch Stadium , home of the St. Louis Cardinals & Ballpark Village, and Enterprise Center , home of the St. Louis Blues ! We’re minutes from some of Saint Louis' historical sites such as St Louis Gateway Arch, Anheuser Busch Brewery, Forest Park Zoo , and St Louis Union Station , home of the new St. Louis Aquarium .
The Holiday Inn St. Louis - Downtown Conv Ctr features 293 beautifully appointed guest rooms and suites that feature a Keurig Coffee Maker, complimentary wireless high-speed Internet access, mini-refrigerator & microwave. You can relax in our indoor heated pool featuring a spacious pool deck, or get your heart pumping in our state-of-the-art Fitness Center.
We're the perfect business address for visitors to Wells Fargo, PWC, Procter & Gamble, US Bank, Nestle Purina, AB, Accenture, Siemens, ADM, Marathon Petroleum, Schneider Electric, KPMG, Mallinckrodt & SLU.
Entrance to hotel had taped doors to keep from falling apart. 1 of 3 elevators worked. Run down room. No hot water on the 2nd day. Restaurant was out of food. No onsite parking. We expected better from a Holiday Inn.
Posted byCorporate
on10 March 2025
Hello DLSE,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Saint Louis - Downtown Convention Center, where travel is a joy for all. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
Welcome to the Hotel Indigo Denver Downtown, where modern day pioneers and urban explorers are inspired to discover the perfect day in Denver. /p Our charming LoDo hotel features sliding barn doors and spa style bathrooms along with top-notch amenities and in house local experts ready to bestow their wisdom on what to do and where to go while you are visiting Denver. /p We are located across from Union Station and just steps from Coors Field and Ball Arena.
Room was comfortable and clean, stayed at a nice temperature and it was very quiet. The bed was comfortable, which was a perk.
We had a poor experience checking in. I requested early check in with staff and was told our room would be ready at 1pm. It was not ready until 3:30pm. The staff member checking us in when we first arrived was not pleasant or helpful, and wasn’t courteous about the unavailable early check in. The keys didn’t work when we first tried to go up to the room, either. Not a big deal but just added to the frustration. The next morning our room phone rang at 6:30am, then a member of the staff tried to get into the room without knocking at 7am, even though we had the DND hanger on our door. Another member of staff tried to get in again at 9am, and opened the door on us while we were packing, again regardless of the do not disturb hanger. We had not even checked out yet. Check out was at 11, so not sure why they kept trying to get into the room. This was the most frustrating part. Upon check out the staff member was on the phone the entire time, validated our parking ticket and waved us on.
With the exception of one staff member who gave me free water in the middle of the night because the larder was out, the service experience was subpar, I don’t think we’ll be staying here again.
Posted byCorporate
on10 March 2025
Hello CVV6208,
It's always a delight for us to host your stays. We appreciate you choosing the Hotel Indigo Denver Downtown-Union Station as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R. Case Manager IHG Hotels and Resorts Service
Hotel near San Antonio Medical Center Located off Interstate 10 and in the heart of San Antonio, Texas, our hotel's convenient access to the airport and numerous attractions and corporations makes it the premier place to stay while visiting this cultural gateway to the Southwest. Because our San Antonio hotel's near the Alamo and Six Flags, guests are encouraged to spend a few days enjoying the thrills of both attractions. In addition, the entire family can enjoy a trip to the River Walk, just a few miles from our hotel. Browse the shops and restaurants that line this pedestrian area while you enjoy a scenic stroll along the river.
Our corporate travelers appreciate our San Antonio, Texas hotel's 24-hour Business Center that boasts such amenities as fax, copy, e-mail and print services. We are located just a few minutes from the South Texas Medical Center, Verizon, Toyota, Bank of America, Wachovia and the airport. Also, be sure to reserve our spacious meeting room, with accommodations for up to 25 guests. When compared to other San Antonio hotels near the Alamo and River Walk, our amenities surely stand out. We offer a relaxing outdoor pool in addition to our well-equipped Fitness Center to help you burn off those extra calories. And don't forget our free, Express Start breakfast bar with our signature cinnamon rolls and 100% Arabica bean coffee, which provides the perfect start to your day .
Hotel in poor condition, water shut off, no hot water and terrible breakfast
ByIsra1994fromGuadalajara, Jalisco, México
The common areas of the hotel were dirty and in poor condition. We had a water shut off on the third night that lasted 4 hours, the last two days there was no hot water to bathe and they gave us no solution. The included breakfast was terrible, it was cold, the fruit was dry and the coffee tasted awful. We had to eat breakfast outside during our entire stay.
Posted byCorporate
on10 March 2025
Hello Isra1994,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites San Antonio Northwest-Medical Area as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R. Case Manager IHG Hotels and Resorts Service