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    14 February 2017
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    19 March 2025
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Corporate's Review Comments
 
Experience Genuine Southern Hospitality at the Crowne Plaza Hotel - North Charleston's only 4-Diamond Boutique Hotel. The Crowne Plaza® hotel in North Charleston is ideally located near Boeing, the Charleston International Airport (CHS) and across from the Convention Center and Performing Arts Center. Enjoy shopping at the adjacent Tanger Outlet Mall, or visit historic downtown Charleston just 10 minutes away. The Crowne Plaza hotel is convenient to I-26 and I-526, making it easy to take in the lush landscape of the Charleston Plantations or visit one of South Carolina’s finest beaches; Folly Beach, Isle of Palms or Sullivan’s Island. Whether putting for par on the world-renowned golf courses in Charleston, or fishing and sailing, unforgettable experiences await every guest. The Crowne Plaza welcomes you to experience the ambiance of our upscale, modern lobby bar and lounge, offering comfortable conversation areas and a 52" HDTV. Mingle over to our outdoor patio and pool and be sure to visit our Sweetgrass Restaurant.
 
Overall
2 out of 5
2 out of 5
Friendly Staff, but poor condition
By Wan25 from St Simons Island, GA
Nice staff. Hotel needs a lot of updating. Conditions were poor. Headboard torn up, springs in bed need replaced, cobwebs around ceiling. Sheets were comfortable. Hotel lobby had a horrible perfume smell that took your breath away. Food in restaurant pricey and poor quality.
Customer avatar
Posted by
on10 March 2025
Hello Wan25,
I welcome your thoughts, and we are grateful you chose to stay at our Crowne Plaza Charleston Airport - Convention Center, where we make business travel work. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Perfectly positioned for business professionals, voco The Clair - Cincinnati Downtown offers strategic proximity to Procter & Gamble headquarters. Located moments from the corporate campus, our high-end hotel provides an elevated stay designed for discerning business travelers. Easily access downtown Cincinnati, Fountain Square, and the Over the Rhine Entertainment District. Pennyflower Bistro & Bar caters to business dining with a chef-inspired menu blending American and French cuisines. Our elegant ballroom offers customized catering and a sophisticated setting for corporate events, meetings, and professional gatherings of any size. Thoughtfully designed rooms feature premium amenities tailored for business travelers: spa-inspired rain showers, mini-fridges, microwaves, and Keurig coffee makers. Stay productive with complimentary high-speed Wi-Fi, and recharge in our inviting indoor pool and Fitness Center. Whether visiting P&G for meetings, conferences, or corporate initiatives, voco The Clair provides the perfect blend of comfort, convenience, and professional sophistication for today's business traveler.
 
Overall
3 out of 5
3 out of 5
Clean, great bathroom, soft bed...but need more sheets and no 4am fire alarm.
By purduekelli from Indianapolis, IN
The hotel was EXCEPTIONALLY clean. The staff was SO friendly & SO helpful. Our room was beautiful. Shower was amazing. Bed was so comfortable & soft. However, in just a matter of 3-4 hours of arriving, the police were called to the hotel for a 2nd floor room "issue" (drunk, loud, disruptive people). My kids saw the police TWICE on our elevator ride to/from our room. At somewhere between 4-5am the fire alarm was pulled, and went off for nearly an hour before it was cancelled. We were woken out of our sleep, had to get two kids together & downstairs in order to be prepared for a fire, and turns out it was a dispute with a random person (not hotel guest) and the Cincinnati Fire Department! Ridiculous.
Customer avatar
Posted by
on10 March 2025
Hi purduekelli,
We appreciate you for being one of our IHG One Rewards members. Thank you for staying at the voco The Clair Cincinnati Downtown and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel in Wauwatosa near the Milwaukee Regional Medical Center Holiday Inn Express Milwaukee West Medical Center is located just 2.5 miles from Froedtert Hospital, Children’s Hospital of Wisconsin and Milwaukee Regional Medical Center. We are close to Fastenal, GE, Johnson Controls , and many Milwaukee attractions such as American Family Field and Petit National Ice Center . Our free shuttle operates in a generous 5 mile radius so leave the stress of driving to us! We are located just 25 minutes Mitchell International Airport (MKE) . Our accommodations provide our guests all the conveniences of home. Complimentary WiFi, parking and hot breakfast are just a few of the little things we do to make your stay more comfortable. Each room offers a microwave, mini refrigerator, Keurig, 43” adjustable mount TV, spacious work desk with multiple power outlets and in-room safe.
 
Overall
2 out of 5
2 out of 5
Noisy
By Tcop from Bartlett,Tn
The room was not clean pacifically the bathroom and the towels were grey and hard. The rooms are not insulated well you can hear the cars coming on the lot and the freeway. The hotel needs renovations.
Customer avatar
Posted by
on10 March 2025
Hello Tcop,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Milwaukee-West Medical Center as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Columbia, MO Hotel's Location Delights Mizzou Fans ! When driving into Columbia, end your journey at the Holiday Inn® Columbia - East and enter a world of warm hospitality and incredible convenience. Situated off I-70, only six miles from the University of Missouri and the unique downtown area known as The District , this hotel is an inviting home away from home. The hotel's corporate guests can work efficiently thanks to free wired and wireless Internet access and the 24-hour Business Center. Major corporations, such as Shelter Insurance, State Farm, Kraft Foods, IBM and ABC Laboratories , are all within 10 miles of the hotel. If you need to host your own event, you can use one of the hotel's three meeting rooms. In Columbia, MO, exciting urban fun abounds! You can hear fabulous live music at The Blue Note , splurge at The Mall in Columbia or sip wine at the gorgeous Les Bourgeois Vineyards . For outdoor fun, show off your swing at Lake of the Woods Golf Course, just one mile from the hotel. Columbia, Missouri also hosts enjoyable annual events, such as the Show-Me State Games and the Roots 'N Blues 'N BBQ Festival. After a busy day, return to the hotel to relax in the heated, indoor pool or work out in the 24-hour Fitness Center before indulging in a delicious meal at Kem's Restaurant. Book now to enjoy this inviting hotel's excellent location in Columbia, Missouri.
 
Overall
2 out of 5
2 out of 5
Needs updated and cleaned
By Stumpff from Missouri
Hotel needs updated and a good cleaning. I did not like that there was only access to inside by the front lobby and no back door. The carpets are stained all the way through the hotel and in the rooms was were all scuffed up and need redone.
Customer avatar
Posted by
on10 March 2025
Hello Stumpff,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Columbia-East, where travel is a joy for all. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2020.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Staybridge Suites Austin South Extended Stay! We are conveniently located off Interstate Hwy 35, just south of Hwy 71, and Austin Bergstrom International airport and minutes from downtown Austin. We are located near many employers and local attractions such as Accenture, Oracle, Tokyo Electron, Intel, Lady Bird Lake, St David’s Medical Center, and the State Capitol. You will also find that we are minutes away from many sought-after wedding venues, including, The Vineyard at Chappel Lodge. In addition to beautiful surroundings, the Staybridge Suites Austin South features a host of amenities and a friendly staff to help make your stay pleasurable. Take advantage of our spacious suites, on-site guest self-laundry, complimentary shuttle, complimentary breakfast buffet, managers reception free WiFi, outdoor pool, meeting room, on-site fitness center, and the business center. We also share a parking lot with Metropolitan 16 movie theater, Trudy’s Tex-Mex, & Buffalo Wild Wings. Austin holds annual events such as Circuits of the Americas Formula One, ACL, SXSW, Republic of Texas Biker Rally, and UT Home Football Games. Our team invites you to experience how refreshing extended stays can be whether for a day, a month, or a year. Whatever the reason for your travel, Staybridge Suites Austin South delivers comfort, convenience, and style. Arrive as our Guest…Leave as Family!
 
Overall
2 out of 5
2 out of 5
Drastically needs redo.
By Fireplug from Austin, Texas
Good kitchen for long stays, but stove tops burnt out, cabinets filthy, carpet torn, rooms smell of smoke or mold.
Lobby area nice and multiple breakfast options but service refilling etc is poor. I have stayed here many times but they never accept points for stay or return messages. I would love to see this owner put some money into the property.
Now charging to park in a huge open parking lot. No outdoor cameras and cars get vandalized.
Customer avatar
Posted by
on10 March 2025
Hello Fireplug,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Texas City as your travel partner. Thank you for being one of our IHG® One Rewards Silver Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Modern renovated hotel in the heart of Downtown Toronto with meeting rooms, an all-day restaurant, an indoor pool and Fitness Centre The Holiday Inn® Toronto Downtown Centre hotel is only half a block from the College Subway Station , offering swift access to city attractions. It's an easy walk to the Eaton Centre and Toronto’s Michelin rated restaurants and nightclubs. Concerts and Blue Jays baseball games at the Rogers Centre , as well as Maple Leaf’s hockey and Raptors basketball at the Scotiabank Arena , are all a short subway ride away. Art lovers can drive to the Theatre District , Art Gallery of Ontario or the Royal Ontario Museum in 10 minutes. Have a drink at the Distillery district or book a VIP table at the Rebel venue. Considering a meeting place in the downtown core? Our fully renovated meeting rooms offer you everything you need. Catering and customized packages can be arranged for parties, weddings, and business events. The best part of the meeting is the food, our catering team is top notch! Plus there is complimentary Wi-Fi throughout the hotel and all meeting rooms. Don’t miss breakfast and enjoy our outstanding buffet that will truly give you a great start to your day. Our Thirty restaurant is open for lunch and dinner. Our mixologist at Thirty Lounge will be happy to create that special drink just for you.
 
Overall
3 out of 5
3 out of 5
TV vs BED
By Basssy from ON
I stayed in this hotel several times. This time - the allocated room was awful.
The TV was on the one side of the bed instead of opposite to the bed. I could not watch it. When I tried to pull the TV out still it is very awkward position. It hurt my neck. Next day when I woke up - I could not turn my head due to soar neck.
This time - my money is waste.
thanks
Customer avatar
Posted by
on10 March 2025
Hi Basssy,
We appreciate you for being one of our IHG One Rewards Platinum Elite members. Thank you for staying at the Holiday Inn Toronto Downtown Centre and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
This affordable Walt Disney World Good Neighbor® Hotel offers 140 rooms located in the heart of Lake Buena Vista. Experience warm hospitality and ultimate convenience at the Holiday Inn Express and Suites Orlando - Lake Buena Vista hotel in Orlando, just moments from the main gate and the perfect home base for your Orlando vacation. Enjoy easy access to SeaWorld®, Discovery Cove, Universal Studios Florida, Universal's Islands of Adventure (The Wizarding World of Harry Potter), Premium Outlet Mall, and the Orange County Convention Center. From theme parks to world-class golfing and shopping, there’s something for everyone to enjoy. Find many great amenities waiting in your room, including free high-speed Internet access and a 49-inch HDTV. Enjoy the convenience and comforts of home with a microwave, refrigerator, and coffeemaker in every room. Feel refreshed after a great night’s sleep and in the morning, enjoy our Express Start Breakfast. Enjoy a dip in the pool or lounge in the lobby with 24-hour tea and coffee service. Reenergize with a workout in the modern Fitness Center. Business travelers will appreciate our hotel's proximity to Orlando Health UF Health Cancer Center - Dr. Phillips, Lockheed Martin, Cardinal Health, and Blue-green resort our business center with copy, fax, and print services.
 
Overall
3 out of 5
3 out of 5
Unprofessional front desk
By Theresa from Long Island
Hotel was nice. Front desk unprofessional. Unless you actually read policy you would have no idea there is a 26.00 parking fee!! Cost me 166.00 on top of my 843.00 hotel fee
Customer avatar
Posted by
on10 March 2025
Hello Theresa,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites Orlando - Lake Buena Vista as your travel partner. Thank you for being one of our valued guests and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Tallahassee Staybridge Suites Welcomes You. The Staybridge Suites Hotel is located near I10 and Highway 90 at exit 209B in Tallahassee, Florida. We are close to both Tallahassee hospitals, Tallahassee Memorial and HCA Capital Regional Medical Center, and just 20 minutes from the Tallahassee International Airport. Our hotel is located close to several destinations such as Antique Car Museum, Governors Square Mall, Florida Capitol, Florida State University FSU, Doak Campbell Stadium, Florida AM University FAMU, Tallahassee Community College TCC. The Staybridge Suites Tallahassee Hotel is near major corporations and state agencies such as Amazon, IBM, URS, AHCA, Department of Agriculture Department of Education and more. The Staybridge Suites offers all of the conveniences of home to suit your extended stay or short term hotel needs. Our smoke free, pet friendly hotel featuring fully equipped kitchens, digital cable TV with HBO and free wireless Internet, and personalized voicemail. Other features include 24-hour Business Center with free Internet, print, fax, copy capabilities, free laundry facilities, Fitness Center, outdoor pool, BBQ pavilion, sport court, free breakfast buffet and evening Managers receptions Mon to Wed. Located on Lake Summit providing a resort feel.
 
Overall
3 out of 5
3 out of 5
Stay for long periods of time
By Sandi from SW Georgia
This location has its ups and downs. The free laundry service is outstanding housekeeping is poor except for one person front staff have always been very nice. Maintenance has been very attentive.
Customer avatar
Posted by
on10 March 2025
Hello Sandi,
It's always a delight for us to host your stays. We appreciate you choosing the Staybridge Suites Tallahassee Interstate-10 East as your travel partner. Thank you for being one of our IHG® One Rewards Diamond Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express White House is a 100% smoke free facility, conveniently located just off I-65, approximately 20 miles north of Nashville, the country music capital of the world. You and your family will enjoy the small town atmosphere of White House which boasts a Municipal Park, the W.L. Anderson Sports Complex and Greenway, and local Library and Museum. The Rivergate Mall is just 20 minutes away. All rooms contain a refrigerator, microwave oven, hair dryer, coffee maker, and 32" flat screen TV with expanded cable channels. There is a computer and printer in the business center with copy and fax services available, as well as free wireless Internet access throughout the hotel. The 24-hour fitness room contains a stationary bicycle and two treadmills. You can relax at the outdoor pool which is open during the warm season. The complimentary breakfast bar includes hot meats and eggs, and features Holiday Inn's signature cinnamon rolls. This hotel has a 275 sq.ft. conference room that is perfect for small meetings and social gatherings. Make your reservation today and take advantage of all that White House and world famous Nashville have to offer, without all the hustle and bustle of the big city.
 
Overall
3 out of 5
3 out of 5
Loved the bed
By Mitchell H from White House, TN.
I was supposed to receive 4,000 points and $50 put back on my credit card due to the fact the heater quit working in my room. I was assured of this from a manager and front desk associate.
Customer avatar
Posted by
on10 March 2025
Hi Mitchell H,
Thank you for staying at the Holiday Inn Express White House. We appreciate you for being one of our IHG One Rewards members and for the feedback.
We strive to offer a rewarding experience. I am sorry to learn what happened. I shared your concern with our management team for review. I also sent you a private message to continue the conversation about this.
I hope to host your next visit, as we promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
At the new Candlewood Suites Jackson-Pearl hotel convenience and comfort are our hallmarks. Located off I-20, exit 48, Candlewood Suites Jackson-Pearl is the only extended stay hotel in the area. Minutes from downtown Jackson, MS or the Jackson-Evers International Airport, it is the ultimate hotel for the business traveler. Candlewood Suites Jackson-Pearl is 100% smoke free facility, convenient to many of your favorite "sit-down" restaurants. For a quick meal, there are several national fast food restaurants nearby. Guests wanting to "dine-in" can use the fully stocked Candlewood Cupboard for breakfast, lunch and dinner options, plus an assortment of sodas and snacks. At Candlewood Suites Jackson-Pearl, we put the amenities where they really count, in your room. Sleep soundly in our "Comforts of Home" bedding. Cook a meal in the fully equipped kitchen. Relax in the recliner while watching movies from our free video library. Check email with free, high-speed Internet. Work off stress in our free, 24-hour Candlewood Gym. Do laundry in the free, guest laundry room, or send it out with our same day, valet laundry service. We even welcome pets. Candlewood Suites Jackson-Pearl....Consider Us Home.
 
Overall
3 out of 5
3 out of 5
Uncomfortable bed, expensive bottled water
By DandJB from MN
There were issues with the TV. Could not get local or live TV. The front desk person did respond and was able to get us some channels. The sink was not clean underneath the upper inner lip. Bed Was harder than any that we’ve had in an IHG hotel and not comfortable. I purchased two bottled waters out of the cupboard for $13. They were bigger bottles and a better brand but $13 really ? the pricing is very different at every Candlewood. The next stop we had on our trip home, again, a Candlewood IHG, we paid a dollar a bottle.
Customer avatar
Posted by
on10 March 2025
Hello DandJB,
I welcome your thoughts, and we are grateful you chose to stay at our Candlewood Suites Pearl, where you have space to settle in. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.