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- First review comment14 February 2017
- Last review comment16 March 2025
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Corporate's Reviews
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Corporate's Review Comments
When you stay at ourHoliday Inn Express® hotel, Dearborn, MI explore the city and discover fabulous shopping, dining, entertainment and arts. Getting here is fast and convenient. The hotel is centrally located between Detroit, Ann Arbor, and Livonia and we are just minutes off I-94.
Leisure guests are glad that The Henry Ford is just a half-mile from our property in Dearborn, Michigan. Hotel guests also enjoy visiting Ford Field, Little Caesers Arena, Comerica Park, The Fox Theatre, Huntington Convention Center and Greenfield Village. A number of great shopping malls, such as Fairlane TownCenter and Laurel Place Mall are close to our hotel.
Coming to Dearborn, MI on business? We offer a Business Center with copy and print services. Additionally, free high-speed Internet access is available throughout our hotel, allowing you to stay in touch with the office easily. Ford World Headquarters, Carhardt Corporation, and Continental AG are just a few of the businesses you'll find near our hotel.
While in Dearborn, MI, we can provide you with an assortment of quality amenities such as an indoor pool and whirlpool and a spacious Fitness Center. Our hotel serves a complimentary, hot breakfast bar each morning which includes our signature, warm cinnamon rolls, fresh fruit, fluffy eggs and delicious meats. Reserve your room today to experience quality at a price you can afford!
Overall
1 out of 5
Bad Timing
By kzag
from Caseville, MI
I was in town for a work conference and booked my hotel room a couple months before the event. Unfortunately, due to the water main break downtown, there were many displaced families residing at the hotel, which meant that the hotel was very FULL!! With that many people in house, I can appreciate all of the extra work that creates. However, there were many things that happened at the hotel that probably could have been prevented even with the appropriate supplies for the extra people. Sleep was nearly impossible- there was SO MUCH noise at all hours of the day and night! People banging on doors, walls, shouting, kids running up and down the halls, etc. Also, large bags of trash everywhere throughout the halls and cigarette and marijuana smoke EVERWHERE throughout the hotel! If there would have been any other viable options for a room nearby, I for sure would have moved hotels.
I feel that the hotel manager could have done something/anything to control the situation. Smoking in the building was absolutely unacceptable.
I typically don’t complain and I use IHG (Holiday Inn) hotels often for work and for travel with my family. This was by far the worst hotel I have ever had though.
I feel that the hotel manager could have done something/anything to control the situation. Smoking in the building was absolutely unacceptable.
I typically don’t complain and I use IHG (Holiday Inn) hotels often for work and for travel with my family. This was by far the worst hotel I have ever had though.
Posted byCorporate
on11 March 2025
Hi kzag,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Dearborn South West Detroit Area as your travel partner. Thank you for being one of our IHG One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to our Holiday Inn Express & Suites Atlanta Buckhead Area hotel. Our location near Emory University, Children’s Healthcare, Piedmont Hospital, Shepherd Center and Mercedes Benz Stadium is perfect for business and leisure travelers alike. Our hotel is only three miles away from Mercedes Benz Stadium and Arena, which makes it a very convenient place to stay if you are planning to attend a Falcons Football game, a concert, a show, or an event like the annual Chick-fil-A Bowl .
While in Atlanta, be sure to explore the CNN Center, King Center , and Georgia Aquarium , just minutes from our hotel. A short drive will take you to the Fox Theatre or Six Flags of Atlanta . In need of retail therapy? Find everything and more at Atlantic Station, Phipps Plaza and Lennox Square . For a more unique shopping experience, check out Buckhead Village , one of Atlanta’s hidden gems; offering boutique shopping, exquisite restaurants, and trendy nightlife options.
Several amenities await you at our Atlanta Buckhead hotel. Start your day with complimentary, hot breakfast , and get a workout in our fitness center. Stay productive at our business center, and enjoy our other amenities like complimentary wifi and on-site parking. If you need to host an event, our meeting room is ideal and can hold up to 40 people. We look forward to seeing you soon at the Holiday Inn Express & Suites Atlanta Buckhead
Overall1 out of 5
No hot water and mold
By DMmm
from Atlanta
Room shower would not get hot water, sinks were hot.
notified front desk staff, was not fixed before I left after 3 days
notified front desk staff, was not fixed before I left after 3 days
Breakfast drink machine tasted like mold, notified front desk staff
Posted byCorporate
on11 March 2025
Hi DMmm,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Atlanta Buckhead as your travel partner. Thank you for being one of our IHG One Rewards Gold Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Centric Buenos Aires Holiday Inn Express in Puerto Madero
When searching for hotels in Buenos Aires, Argentina, look no further than the Holiday Inn Express® Puerto Madero Hotel. Centrally located in the Puerto Madero district. In downtown Buenos Aires, this hotel offers an outstanding location and amenities convenient for both business and leisure travelers alike.
The hotel is less than ten minutes from Torres Catalinas, home to businesses like IBM and Microsoft. On Puerto Madero, and within walking distance of the hotel, you will find a variety of restaurants and nightlife options. You can also go shopping at the nearby Galerías Pacífico or Patio Bullrich, or visit the Casa Rosada, which houses the presidential office and offers guided tours.
Our guests enjoy comfortable accommodation and complimentary amenities, such as a daily Buffet Breakfast and high-speed Internet access. Guests can also exercise at the Fitness Center while enjoying views of the Río de la Plata.
Overall3 out of 5
esperaba mas del hotal
By paula
el hotel es lindo pero no funcionan los televisores de las habitaciones, tuve que cambiar de habit pq eno funcionaba el aire acondicionado, me cambiaron a un piso inferior a una habit mas chica, no tiene restaurante ni cochera cercana el hotal
Posted byCorporate
on11 March 2025
Buen día Paula,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Club. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn Express Puerto Madero ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Centric Cuernavaca Hotel with Suites
Stay at the Holiday Inn Express® & Suites Cuernavaca Hotel and enjoy comfortable rooms and suites with beautiful landscape views. The hotel is conveniently located to visit the main attractions in the city and its surroundings, and provides amenities that allow to enjoy the nice weather that the city of the eternal spring has all year long.
We are less than ten minutes from Cuernavaca’s Historic Center , where the famous Cortes’ Palace with Diego Rivera’s murals is located. From the hotel you have easy access to Plaza Galerías Cuernavaca mall, Averanda shopping mall as well as to different stores, pharmacies, banks and restaurants close by, Explore the region and visit Jardines de México, Zoofari Zoo, Tequesquitengo Lake and the magical town of Tepoztlán, all within 50 minutes from the city.
Take a walk in our gorgeous gardens with a water cascade with turtles and fishes and a terrace, swim in our outdoor pool featuring a large swim lane , and enjoy a delicious complimentary breakfast everyday at the restaurant. Work comfortably form the Business Center with Internet access and work out at the Fitness Center.
Overall3 out of 5
Sin descanso
By Lorena
from Mexico
Elegí este hotel para llegar a descansar después de una boda en la ciudad de Cuernavaca, Pero lo que recibí fue una habitación en la que el aire acondicionado dejó de funcionar a las 4:00 de la mañana y de ahí nunca más volvió a funcionar. Llamé a la recepción puesto que ya se había interrumpido mi sueño para que me enviaran a un técnico que arreglara ese detalle, el técnico si llego y me comento reiniciaria el equipo pero no se espero en la habitación hasta dejarlo funcional si no, que me dijo que en 2 minutos lo encendiera de nuevo y no tendría ese problema. LO CUAL NO PASÓ. el problema con el ac continuó y nunca mas volvió a funcionar hasta las 10 am que dejé la habitación.
Pésimo servicio y Pésimo descanso. No vuelvo a hospedarme ahí.
Posted byCorporate
on11 March 2025
Buen día Lorena,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Silver Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn Express Cuernavaca ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
It is a pleasure to welcome you to the Holiday Inn Express & Suites Monterrey Valle . Located in the financial center of San Pedro Garza Garcia , the hotel is a close neighbor to many companies, offering easy access to Cemex , Vitro , Gruma , Sigma Alimentos , Banorte , BBVA , and Santander . Corporate rate programs are available to many companies that are eligible to earn IHG Rewards Club points.
A 24-hour Business Center is available for your convenience. We are located near the exclusive shopping centers of the area such as Fashion Drive and Plaza Fiesta San Agustin . Our team is fully committed to offer a wide range of services to make our guests experience truly enjoyable. Our friendly staff is pleased to serve and offer recommendations on superb restaurants, lounges, nightlife activities, upscale galleries, and shops - all within walking distance of the hotel.
Start your day with the complimentary Express Start breakfast . Take advantage of our fully equipped Fitness Center from 06:00 to 23:00 hr. Enjoy our complimentary wireless high-speed Internet while relaxing on the outdoor patio. We want you to enjoy every day of your stay, so we commit to offer the best service.
Overall3 out of 5
No respetaron LATE CHECK OUT
By JuanFco84
from MTY
Me hospedé con ustedes por que fui a una boda, desde el check in solicité y me confirmaron LATE CHECK OUT, el cual no respetaron, ya que personal de limpieza tocó en mi puerta 2 veces, aún y cuando tenía puesto en la puerta el aviso de no molestar. En la 2da vez que tocaron, la persona que tocó me preguntaba si extendería mi estancia, lo cual confirmé que no puesto que sólo era salir tarde, me comentó que no tenían esa información, la verdad fue incomodo ya que no logramos descansar.
Posted byCorporate
on11 March 2025
Buen día JuanFco84,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Platinum Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn Express Monterrey Valle ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to Holiday Inn Express & Suites Charlotte Southwest! Just minutes from Charlotte Douglas International Airport (CLT) and Uptown Charlotte, we are your base for work and play.
With access to interstates 77, 485, and 85, explore the NASCAR Hall of Fame, Discovery Place, and Blumenthal Performing Arts Center. Shop at Charlotte Premium Outlets or catch a game at Bank of America Stadium. Business travelers enjoy proximity to Spectrum, Microsoft, CPI, Siemens, Charlotte Convention Center, and Arrowpoint Business Parks.
We offer meeting spaces, a well-equipped Fitness Center, and a refreshing pool. With free parking, complimentary Wi-Fi, and a delicious breakfast included, we provide all the comforts of home.
Overall1 out of 5
DO NOT STAY AT THIS LOCATION
By NJR13
from Savannah
DO NOT STAY AT THIS HOTEL. MY TRUCK AND TWO OTHERS WERE BROKEN INTO THE LAST NIGHT I WAS THERE. WHEN I TOLD THE FRONT DESK SHE SAID TO "JUST CALL 911." DID NOT ENEN SHOW THAT SHE CARED MY TRUCK WAS BROKEN INTO.
Posted byCorporate
on11 March 2025
Hi NJR13,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Charlotte Southwest during your business trip. We appreciate you for being one of our IHG One Rewards Diamond Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to address this accordingly. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express in Downtown Columbus, Ohio , conveniently located in the heart of the historic Brewery District and German Village. Business travelers never have to worry about making it to a meeting on time, we are just minutes away from downtown and companies such as Nationwide Children’s Hospital, Grange Insurance, and The Ohio State University. Our hotel’s location provides you easy access to some of the city’s most popular sights and landmarks: Lou Berliner Athletic Complex, The Book Loft of German Village, Nationwide Arena (Columbus Blue Jackets), Franklin Park Conservatory and Botanical Gardens, Ohio Stadium, Ohio State University, Easton Town Center, and Ohio Statehouse. Enjoy family time with nearby attractions such as The Columbus Museum of Arts, The Ohio Theater, The Center of Science and Industry (COSI), and the Columbus Zoo and Aquarium. Take the family and try some of the best restaurants in Columbus, OH such as Schmidt’s Sausage Haus, The Thurman Café, and Valters at the Maennerchor.
Our hotel offers some of the best amenities. Start your day off right by enjoying our complimentary Express Start hot breakfast bar. Get caught up on work by taking advantage of our free high-speed internet access, and get your workout in with our 24 hour Fitness Center. Our hotel has everything you need for a convenient stay in Downtown Columbus, Ohio. We look forward to welcoming you to your home away from home.
Overall1 out of 5
Broken toilet, overcharged
By Jess555
The toilet wouldn’t flush, we arrived late and did not have time to request a room change before our event we traveled six hours for. So we swallowed that loss. It would’ve been fine had they docked some of the expenses of the room. Instead they charged an additional $150 of fees for a less than adequate room. I also accidentally left a bag and when I reached out about it was told housekeeping found nothing. That bag had $200 worth of clothing garments. Of course they “couldn’t find it”
Would not recommend and will not stay here again.
Would not recommend and will not stay here again.
Posted byCorporate
on11 March 2025
Hi Jess555,
Thanks for your review and for staying at the Holiday Inn Express Columbus Downtown. We appreciate you as an IHG® One Rewards member and value your business. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.
Again, thank you for staying with us. We value your input and would love to make it up to you.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Enjoy your stay near the Port of Miami
The Holiday Inn Port of Miami-Downtown is the perfect place to stay for your next trip to Miami. Located just six minutes from the Port of Miami, our hotel is close to all the major attractions in the city. Within walking distance of our hotel, you'll find Bayside Marketplace, the Kaseya Center, & the American Airlines Arena. Bayside Marketplace is a must-visit for any shopper, with over 150 stores and restaurants. The Kaseya Center is a hub for technology and innovation, and the American Airlines Arena is home to the Miami Heat basketball team. The Metromover station behind our hotel makes it easy to get around Downtown Miami & Brickell. The Metromover is a free elevated train that connects major points of interest in the area. After a long day of exploring, return to our hotel to relax in our modern accommodations. Our rooms are spacious and comfortable, with free Wi-Fi, blackout shades, HDTVs with streaming capabilities, & a mini fridge. We offer specials & packages designed to make your stay even more enjoyable, & we have a variety of onsite amenities.
Downtown Miami is a vibrant & exciting place to be, & it's known for hosting a variety of special events throughout the year. Some of the most popular events include the ING & Mercedes-Benz Marathon, Market America, Miami Film Festival & Book Fair, Art Basel, & Ultra Music Fest. Whatever brings you to Miami, enjoy your stay at The Holiday Inn Port of Miami-Downtown.
Overall1 out of 5
Holiday Inn : Port Of Miami-Downtown - Pick somewhere else
By iris1220
The floor where are room was had an odor. The room hadn't been redecorated in 10-15 years. I might as well stayed at a motel near the port. This is part of International Hotel Group holets but apprently Holdiday Inns do not get the upgrades they deserve. (I guess when I was a kid in the 70's I thought they were cool). Was not worth the price. However, I am 0 for 2 for picking a good hotel by the port and will go to Brickell instead. It's not that far.
Posted byCorporate
on11 March 2025
Hi iris1220,
I am glad to have been a host to one of our valued IHG® One Rewards Silver Elite members. Thank you for staying at the Holiday Inn Port Of Miami - Downtown for your trip and for sharing your thoughts about your stay. I trust that all is well.
Holiday Inn hotels strive to provide business and leisure travelers with dependable services, modern and attractive facilities, and excellent value at convenient locations worldwide. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
If you find your travels bringing you back to the area, we hope that we can have the opportunity to welcome you back!
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
New Paragraph: paragraph Check in and check us out! We are in the heart of Downtown Memphis and the entertainment district! Conveniently located within walking distance to the world-famous Beale Street, AutoZone Redbird’s Stadium, the FedEx Forum, home of the Memphis Grizzlies, and so much more!
New Paragraph: paragraph Book your stay for annual festivals such as the International Blues Challenge, and the World Championship BBQ Competition, and the St. Jude Marathon. While you are here, you must walk right across the street to the Peabody Hotel and watch the famous Duck March that is held twice a day.
New Paragraph: paragraph We have skyline views, complimentary wireless internet, safe private valet parking, and a 24-hour fitness and business center. Join us at the Downtown Grille, located behind the lobby for breakfast and dinner, seven days a week. We can’t wait to provide excellent customer service while you sit back, relax, and enjoy your stay.
Overall1 out of 5
Broken Air Conditioning, No Hot Water, Expensive Parking
By Jack
from Arkansas
The air-conditioning was non functional throughout the hotel, the hot water did not work for the first night, then was only slightly warm thereafter. The hotel did not offer any form of compensation for any of this inconvenience. (Still had to pay the $30 per day parking fee, no vouchers, not bonus points.)
I’ve stayed in dozens of IHG properties, and would definitely not recommend this one.
Posted byCorporate
on11 March 2025
Hi Jack,
Thank you for staying and sharing your experience at our Holiday Inn Memphis-Downtown (Beale Street.). We appreciate you for being one of our IHG One Rewards Platinum Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Experience comfort and convenience at the Holiday Inn Express & Suites Sacramento NE CAL EXPO, located in Central Valley. Near Sacramento State University (CSUS), Mercy General Hospital, McClellan Park, and attractions like Arden Fair Mall, Raging Waters, and Haggin Oaks golf course, we are ideal for business and leisure travel. We cater to professionals with meeting spaces and a business center. Check out events at Cal Expo or explore nearby shopping and dining in downtown Sacramento. Savor a complimentary breakfast and free Wi-Fi. Work out in our fitness center and unwind at the outdoor pool. Take advantage of our by-appointment shuttle service to Sacramento International Airport. Stay with us and discover California’s capital city!
Overall1 out of 5
WOULDN'T STAY HERE AGAIN
By ROXY
from Nevada
THE PEOPLE AT THE FRONT DESK WERE NICE. THE ROOM WAS DECENT. BREAKFAST WAS TERRIBLE. ROOM WAS NEXT TO HIGHWAY SO A LOT OF NOISE. LIGHTS WENT OFF FOR AN HOUR AND A HALF. THERE SHOULD HAVE BEEN SOME EXPLANATION. I DID NOT RECEIVE A FINAL BILL. MY CREDIT CARD WAS OVERBILLED. NOT A HAPPY EXPERIENCE.
Posted byCorporate
on11 March 2025
Hi ROXY,
Thanks for staying at the Holiday Inn Express & Suites Sacramento North East Cal Expo. We appreciate you as an IHG One Rewards member and value your business. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management so they can address this internally.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.