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    14 February 2017
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    15 March 2025
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Corporate's Review Comments
 
Enjoy our Holiday Inn Express in Brownsville, Texas, a vibrating community with a unique atmosphere that boasts a blend of Mexican and American cultures. Hotel is situated along a delightful “Resaca”, and conveniently located in Brownsville. No other hotel in the area offer such a scenic view, our location is perfect for corporate travelers. Our hotel features High Speed Internet Access at no charge, a business center with capabilities for printing, copying and scanning and a 1,800-sq-ft event room - perfect for company meetings. Holiday Inn Express is near to the UTRGV campus, Cameron County and US Federal Courthouses, the Port of Brownsville, BISD and other businesses; the Brownsville/South Padre Island International Airport is only 15 minutes away. Nearby attractions include the finest small-town zoos in the nation – the Gladys Porter Zoo, the Mitte Cultural District with some of the most exciting and fascinating cultural entities in the City of Brownsville; guests can take a day trip to South Padre Island, and visit Mexico, or soak in the sun with a round of golf at any of the local golf courses. Our hotel's amenities make you feel pampered. Go for a swim in the pool and unwind while looking out over the Resaca. The "Forget Something?" service provides overlooked necessities. Sink your teeth into a delicious, complimentary breakfast each morning!
 
Overall
1 out of 5
1 out of 5
Worst Customer Service Ever
By Erik 25 from Cleveland, Ohio
Had a reservation at this property. Upon arrival around 8 pm was told no room with two beds was available. They noted that they did have one room with one bed but no heat- indicated that was unacceptable since I travelled with my sister, and we were not about to sleep in the same bed. The attitude of the employee on duty was unbelievable. It took we close to 5 minutes to indicate that I had a paid reservation, was a priority platinum member and was not about to leave. Finally, she called another IHG property to find me a room. No directions how to get there, etc. Their screw up was my problem. She insisted that I sign the registration form in order to assure the room at the other property. What a rip off and negative experience.
Customer avatar
Posted by
on12 March 2025
Hi Erik 25,
I am glad to have been a host to one of our valued IHG® One Rewards Platinum Elite members. Thank you for staying at the Holiday Inn Express Brownsville for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
" Whether you know us as the Big Easy, the birthplace of jazz, or the Crescent City, New Orleans, and the Holiday Inn Express New Orleans St. Charles welcomes you. Our hotel is in the heart of the Warehouse Arts District , right on the main route for Mardi Gras parades, and steps away from the National WWII Museum , Ogden Museum of Southern Art, and the St. Charles Avenue Streetcar. Within a 10-minute walk, you can immerse yourself in the menagerie of the French Quarter, Bourbon Street, Cafe du Monde, Harrah's Casino, and the Garden District. Sports fans will enjoy being blocks away from the Caesars Superdome and Smoothie King Center, while our business travelers will have easy access to the Ernest N. Morial New Orleans Convention Center, Tulane Medical Center, and LSU Health Sciences Center. Many universities are within a short distance from our hotel, like Tulane University, Loyola University of New Orleans, Dillard University, and the University of New Orleans. For adventure seekers, head eight minutes downtown and visit the Audubon Institute's Insectarium and Aquarium of the Americas, or give yourself an extra 10 minutes and let nature envelop you in City Park, a 1,500-acre public park. For art fans, venture over to the New Orleans Museum of Art, Besthoff Sculpture Garden, Dueling Oaks, and Storyland Village. A few skips from City Park, festival goers will revel at Jazz Fest in the Fairgrounds Race Track. "
 
Overall
1 out of 5
1 out of 5
The room was small the noise in the hall you can hear the breakfast was not hot the shower spitzet was broken the refrigerator was frozen in the room
By Disappointed from New Orleans
I will never stay there again it’s in a great area they just need to give better service for the money I paid and lower the incidental fees for as small the rooms are
Customer avatar
Posted by
on12 March 2025
Hi Valued Guest,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express New Orleans - Arts District for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Arlington North - Stadium Area. Enjoy great amenities and a prime location at Arlington - Entertainment District. Located off 360 highway and just 10 miles from Dallas Fort Worth International Airport DFW. Our non-smoking hotel is minutes from Six Flags Over Texas and Hurricane Harbor water park. Looking to enjoy an event or game? See what's going on at the Dallas Cowboys AT&T Stadium, or the Texas Rangers Globe Life Park. We are also only 17 miles from both Dallas and Fort Worth, and offer easy access to the Trinity Railway Express. While you are here, you can dine at one of the many surrounding restaurants and take advantage of our free Wi-Fi, outdoor pool, and gym.
 
Overall
1 out of 5
1 out of 5
No
By NV94 from Arlington
This hotel is one of the worst holiday inn express we have ever stayed. The pull out mattress was dirty, had old sheets on it that were stained with who knows what. We asked for room service, pillows and new sheets, never got anything. I had to ask the next day for the second night stay and went downstairs to get them myself along with fresh towels at the front counter because again no room service was given. The room itself was good size but overall would never book this hotel again. The second day receptionist was nice however the rest of the stay was problematic. Thankfully we brought our own pillows and blankets for the car ride that we had to use.
Customer avatar
Posted by
on12 March 2025
Hi NV94,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Arlington North – Stadium Area during the cheer competition. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy Our Hotel's Great Location in Abilene, TX Combining the bright spirit of the frontier with the bold culture of the West, Abilene, Texas boasts a community that retains strong ties to its past. At the Holiday Inn Express® Hotel & Suites Abilene, guests love our warm hospitality and down-to-earth attitude. Besides offering great corporate amenities like an on-site Business Center, our Abilene, Texas hotel's facilities have a meeting room that can accommodate up to 25 people. The Taylor County Expo Center and the Abilene Civic Center are nearby, as are Abilene Christian University and Hardin-Simmons University. Dyess Air Force Base also calls Abilene, TX home.Our hotel's location places leisure travelers near Frontier Texas, which promises a fun-filled day for your family. Visitors can catch a performance at the Abilene Civic Center or attend an event at the Taylor County Expo Center. If you want to explore the area's beautiful landscape, head over to Abilene State Park, a favorite attraction in Abilene, Texas. This hotel's facility is proud to provide free high-speed, wireless Internet access throughout the property. Other amenities include an outdoor pool that is open during the summer as well as a Fitness Center. Before starting your day in Abilene, TX, stop by our hotel's complimentary, hot Express Start Breakfast Bar, too. And you'll love our spacious rooms. Make your reservations today to take advantage of our great rates!
 
Overall
1 out of 5
1 out of 5
Handicap access
By James from Austin
If you advertise handicap accessible--- then it needs to be just that. Horrible experience at this location.
Customer avatar
Posted by
on12 March 2025
Hi James,
I am glad to have been a host to one of our valued IHG® One Rewards Silver Elite members. Thank you for staying at the Holiday Inn Express Abilene for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Candlewood Suites, your extended stay hotel in Burlington, Ontario, Canada, with spacious, comfortable suites. Each suite is perfect for short visits and extended stays and has a fully equipped kitchenette. Create your favorite meals just like at home and relax with family and friends. We're located just a few minutes from the shore of Lake Ontario in the heart of beautiful Burlington. Enjoy proximity to the Burlington Performing Arts Centre, the Royal Botanical Gardens, and Conservation Halton. For business travelers, we're near major companies such as ABB, L3 Harris, Liebherr Holding GmbH, CN Rail, RTX/Raytheon Technologies, Suncor Energy, Boehringer Ingelheim, and the Billy Graham Evangelistic Association. Plus, the famed Niagara Falls is just a 50-minute day trip to the west. At Candlewood Suites, we're proud to be a pet-friendly hotel where you can bring your dog for the stay. Plus, you can take advantage of our other amenities, including free Wi-Fi, a pool, 24-hour laundry services, a fitness center, full-service restaurant, and a snack market open all day and night. Whether you're here for work or to explore local attractions, our hotel in Burlington, Canada, delivers everything you need for a comfortable and convenient stay.
 
Overall
1 out of 5
1 out of 5
Marijuana Experience
By jerrock12 from Burlington, ON
This was a horrible first couple of nights with the hallway REEKING of weed, and it waffed into my room. I finally had to ask to get moved to a new floor. Also the WIFI went out, which makes it extremely difficult to get work done while on a business trip.
I thought this hotel was overhauled, this kind of experience should NOT be happening.
Finally the water in the shower is cold, not a great way to start the day off. I have repeatedly asked to no longer be put in the back area of Candlewood yet they continue to do so.
Starting to think that I'll be spending my Diamond Elite nights at any other IHG establishment.
Customer avatar
Posted by
on12 March 2025
Hi jerrock12,
Thank you for staying at the Candlewood Suites Burlington Conference Centre and leaving feedback. We appreciate you as an IHG One Rewards Diamond Elite member and your loyalty to our brands since 2019.
We always try our best to meet our guests' accommodations and needs. We love taking care of all of our guests. I'm sorry for the conditions you encountered during your stay. I have alerted the hotel management about your comments and sent you a private message with additional details.
Again, thank you for the feedback. We'd love to welcome you back and deliver an experience you'll remember.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to this Convenient Natchitoches, Louisiana Hotel Cajun flare, courteous service and quality are three attributes you will find at our Natchitoches hotel. Centrally located between Alexandra and Shreveport, and approximately one hour from the Alexandria International and Shreveport Regional Airports, our hotel is perfect for travelers to all three cities. If you're looking for lodging in Natchitoches, LA, you will enjoy staying in our hotel while you experience the city's southern charm and unique offerings. Spend the day touring Magnolia, Oakland or Melrose plantations and learning about the city's history, or check out the Bayou Pierre Alligator Park with hundreds of gators, as well as Cajun music, food and fun. If you're a sports enthusiast, you are sure to love a visit to the Louisiana Sports Hall of Fame, located five minutes away from our hotel in Natchitoches. If business brings you to town, you won't be disappointed by the amenities provided by our Natchitoches hotel. We offer free high-speed Internet access, two meeting rooms and a 24-hour Business Center with print, copy and fax services. Additionally, our hotel is near Northwestern State University, Weyerhaeuser, Alliance Compressor and the downtown district. After a day of work or play, consider relaxing in the outdoor pool or Fitness Center. You can eat well every morning at the free hot breakfast bar. Check out our great Natchitoches hotel deals and book your stay.
 
Overall
1 out of 5
1 out of 5
Not So Good
By nmarshall76 from Bossier City
We arrived to hairs in the shower, not just one. Hair on the bathroom sink counter. The top of the microwave was covered in dust. There was not bedding or pillows for the pull out couch. We had to go to the front desk and get it. There was an orange drink that had spilled in the fridge and on the wall and the floor outside of the fridge. Our body soap and conditioner were empty, again we had to go to the front desk and have them come into our room at 10pm and fill them up. Then to top it off there was no hot water on Sunday morning. This was a terrible stay. We stay in the area often for baseball tournaments and will have to look for a different option.
Customer avatar
Posted by
on12 March 2025
Hi nmarshall76,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Natchitoches during the baseball tournament. We appreciate you for being one of our IHG One Rewards Platinum Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express in Anaheim California The newly-remodeled Holiday Inn Express is ideally located in West Anaheim and within minutes of beautiful Orange County beaches, exciting amusement parks and entertainment attractions. This hotel is conveniently located near the world famous Disneyland, California Adventure, Knott's Berry Farm, Medieval Times, Angel Stadium, and Los Alamitos Race Track. A short scenic drive will bring you to the California coast and world-class Orange County beaches. If you plan to shop during your stay, South Coast Plaza and Anaheim Gardenwalk offer a variety of stores to suit any taste. With convenient access to companies such as Mitsubishi, Pacific Care, Evergreen, Yamaha, US Merchant Services, Mary Kay, FedEx, Boeing and the Anaheim Convention Center, our hotel is perfect for business travelers visiting Anaheim. During your Anaheim vacation be sure to take advantage of our outdoor pool or the Fitness Center. We are proud to offer thoughtful amenities like free high-speed wireless Internet access as well as a complimentary hot breakfast bar every morning. Plan your next stay with the Holiday Inn Express hotel of Anaheim for a truly magical experience.
 
Overall
2 out of 5
2 out of 5
There is no housekeeping at all
By Mitsu from Tokyo
I stayed for 4 nights and the location is very good, but the quality of the hotel is very poor. I can't enter the room first and use the safety boX. I asked him to clean his room, but he never once did he ask him to do so. What's more, if you talk directly to the front desk staff, will it be all? This was an incredible answer. I threw away the trash myself, changed the towels myself, and only had the first one. I cleaned the bathroom and bathroom myself.
Customer avatar
Posted by
on12 March 2025
Hi Mitsu,
I am glad to have been a host to one of our valued IHG® One Rewards Platinum Elite & Ambassador members. Thank you for staying at the Holiday Inn Express Anaheim West for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express Nashville, TN is located minutes from BNA Airport Tucked away on a quiet, tree-lined cul-de-sac and just one mile from Nashville International Airport, the Holiday Inn Express® Hotel Nashville Airport is your personal retreat in Tennessee's Capital City. From the two-story glass atrium to beautifully landscaped courtyards, our incredible accommodations provide a perfect home-base for exploring the "Music City." Savvy business travelers know our Nashville, Tennessee hotel is convenient to major companies like Bridgestone/Firestone, UPS and Dell. Perks like free Wi-Fi access, a Business Center and a peaceful location ensure a productive trip. We offer two meeting rooms for up to 20 people and one boardroom for smaller gatherings. In addition to the Nashville airport, our hotel's also located near some of the area's best attractions. A trip to Nashville wouldn't be complete without visiting the Grand Ole Opry and Country Music Hall of Fame. With stores like Bass Pro Shops and Saks Fifth Avenue OFF 5TH, it's no wonder that nearby Opry Mills Mall is so popular. As a guest of our Nashville, Tennessee hotel, you'll have access to great amenities, including an outdoor pool, 24-hour Fitness Center and free, 24-hour service to the airport and within two miles. Start the day with the free, hot Express Start Breakfast Bar. We're a preferred choice among Nashville airport hotels, and we want to become your favorite, too!
 
Overall
1 out of 5
1 out of 5
My car was broken into
By Florida from Tn
While this hotel has always been my go to hotel In Nashville I will NEVER stay again. My windows were busted out of my New SUV and they never bothered to make a police report or call my cell number I was required to leave to park my car there!!!
Customer avatar
Posted by
on12 March 2025
Hi Florida,
Thanks for your review and for staying at Holiday Inn Express Nashville Airport. We appreciate you as an IHG® One Rewards Silver Elite member and your loyalty since 2007. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.
Again, thank you for staying with us. We value your input and would love to make it up to you.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay Smart at Our Hotel Near Nellis Air Force Base At the Holiday Inn Express® hotel in Las Vegas, we make sure you have everything you need to enjoy your trip. Conveniently located outside Nellis Air Force Base, our beautiful accommodations offer comfortable amenities and professional service, perfect for all travelers. Our Las Vegas hotel's location is near several area businesses, including Boeing, SAIC, Bechtel, Western States and Frehner Construction. We are also close to North Beltway Business Park and Raceway Business Park. You can stay connected with great business amenities like free high-speed Internet access and a business center, and you're welcome to utilize the 850-square foot-meeting room, which is ideal for any events or meetings in Las Vegas. This hotel's close proximity to local attractions makes us the perfect choice for leisure travelers, as well. We are just three miles from the Las Vegas Motor Speedway, and we offer truck and RV parking at no extra charge. Guests will also find other popular attractions near our location, including the Las Vegas Strip, Sunrise Vista Golf Club and the Las Vegas Premium Outlets. During your stay, be sure to take advantage of all the conveniences available at our hotel in Las Vegas. Get an invigorating workout in our fitness center or enjoy a relaxing swim in the outdoor pool. And, in the morning, come to the lobby to try our complimentary Express Start Breakfast Bar.
 
Overall
2 out of 5
2 out of 5
Dated old every lthing
By Business Traveler from Puyallup. WA
How can this place be an express of IHG holiday inn? Building is severely worn. Hallways are dark. Everything about rooms and building is old and worn. I was really surprised that it has an express title when it’s so dank. I originally booked a two night stay but changed it to one after I realized how bad it was. Went and stayed at a better property near by that was so much more modern, clean and comfortable. I hate that I have to leave a negative review of a chain that I am loyal to. Staff was great and not their fault building is gross.
Customer avatar
Posted by
on12 March 2025
Hi Business Traveler,
I am glad to have been a host to one of our valued IHG® One Rewards Diamond Elite members. Thank you for staying at the Holiday Inn Express Las Vegas - Nellis for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Escape to beachfront bliss at Crowne Plaza Ventura Beach with stunning ocean and mountain views. Minutes from downtown Ventura and a short drive from Santa Barbara, our pet-friendly hotel is the only beachfront property directly on the sand in Ventura Beach, making it the perfect home base for exploring the Southern California Gold Coast. Attend an event at the Ventura County Fairgrounds & Event Center, just steps away from the hotel, shop at the Camarillo Outlets, catch the long waves at C Street, stroll Ventura Botanical Gardens, and relax at Moofish Café or Aqua Beachfront Bar with a refreshing cocktail. Take a dip in our heated outdoor pool or enjoy direct beach access. Stay active at our 24/7 Fitness Center, host meetings and events in our dynamic venues, and savor delicious local ocean-to-table cuisine at our restaurants. At day’s end, unwind in spacious rooms with plush bedding, balconies overlooking the Pacific Ocean, spa-inspired bathrooms, and upscale amenities. Your Ventura Beach adventure awaits!
 
Overall
2 out of 5
2 out of 5
Terrible View
By John from California
The glass in the sliding glass doors is terrible. There seems to be a coating on the glass in the space between the dual panes that has degraded to a point that you can barely see out. It looks like a constant fog outside (there was none). I paid for an ocean view room and you could not see it clearly at all. What a terrible shame, a million dollar view obscured by failed windows that look like they should have been replace years ago. The only way to see the ocean clearly is to open the slider, but then all you hear is constant freeway noise, verry unpleasant and not relaxing.
Customer avatar
Posted by
on12 March 2025
Hi John,
Thank you for staying and choosing our Crowne Plaza Ventura Beach for your weekend getaway. We appreciate you being a member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and guest experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.