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    14 February 2017
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    15 March 2025
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Corporate's Reviews
 
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Corporate's Review Comments
 
Comfortable hotel near Puerto Vallarta International Airport In the vicinity of the Marina, the comfortable Holiday Inn Express® Puerto Vallarta hotel offers guests the best experience for business and leisure travel. We are a short distance from the Puerto Vallarta International Airport , close to the International Convention Center and 19 minutes from downtown. We are the closest hotel to the city's industrial zone with a location just steps away from Hospiten Hospital, a renowned medical tourism center. Get to know Puerto Vallarta while enjoying the sun at Los Muertos beach or take a tour; and visit the beaches of Las Caletas and Yelapa or the Marietas Islands.
 
Overall
3 out of 5
3 out of 5
Pool water PH needs to be checked & adjusted
By RZ2024
The pool water tastes very bitter to the mouth when swimming that water inevitably enters the mouth and nose. It burns / stings sensitive skin area.
It definitely needs to be checked / tested and adjusted for a comfortable and healthy PH level. Whirlpool water can be adjusted slightly higher for relaxation and comfort too.
Breakfast varieties are quite limited. Eggs appears to be from processed eggs, not from fresh eggs and very dry. No fresh vegetables / salads at all - sliced cucumber and tomatoes are inexpensive and easy to add in for a balanced breakfast.
Coffee is over brewed. It appears to be brewed then added into a water heater placed in the buffet area. It would be nice to have a brewer to brew fresh coffee, rather than re-heated diluted coffee.
Reception didn't welcome Platinum Elite members with any offers or even welcome gestures. Instead, they immediately point to extra 450 pesos charge for early check in when I arrived about 2 hrs before 4pm check in time - 4pm is a very late check in hours for similar levels of chain hotels.
There is no lighting at the desk - so when it is dark and you wish to work at the desk, you have to only reply on laptop light from the screen. This needs to be improved and corrected for a 'business hotel'.
Customer avatar
Posted by
on13 March 2025
Hello RZ2024,

Thank you for staying at our Holiday Inn Express Puerto Vallarta. We appreciate your loyalty as an IHG® One Rewards Platinum Elite Ambassador member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Plan your escape to the Scenic City and marvel at the breathtaking views surrounding you at every turn in one of Chattanooga's most coveted locations. Nestled at the foothills of Lookout Mountain, Holiday Inn Express and Suites Chattanooga-Lookout Mountain is just minutes from downtown Chattanooga and top-rated attractions, including Rock City, Ruby Falls, and the Incline Railway. With an ideal location near I-24, our Chattanooga hotel is just 15 miles from Chattanooga Metropolitan Airport (CHA) and has easy access for travelers looking to enjoy the excitement of the city while indulging in mountain adventures. Perfect for extended stays, groups, families, and four-legged friends, our freshly renovated accommodations allow you to stretch out in comfort with all the amenities of home. Stay connected with complimentary Wi-Fi and fuel up with our daily hot breakfast buffet. Keep up your workout routine at our 24-hour fitness center, or let the kids make a splash in the indoor pool; the choices are yours at Holiday Inn Express. In town for an event or wedding? Stay in the center of all the adventures! Our Chattanooga hotel is just one mile from The Venue Chattanooga and five miles from Grandview Wedding Venue. For business travelers, we've got you covered with fast, free Wi-Fi and an on-site business center. Whether you're visiting for business, adventure, or leisure, welcome to the neighborhood.
 
Overall
3 out of 5
3 out of 5
No contact
By Bro Johnny from Tennessee
Not able to contact hotel direct. No answer at number listed. If items there and unable to contact hotel directly.
Customer avatar
Posted by
on13 March 2025
Hello Bro Johnny,

Thank you for staying at our Holiday Inn Express & Suites Chattanooga-Lookout Mountain. We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express, and I'm sorry to learn about what happened. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover a gem among Covington, KY, hotels. Discover a gem among Covington, KY, hotels. Perfectly positioned in the bustling heart of Covington's business and entertainment district, Holiday Inn® Cincinnati-Riverfront offers unparalleled access to downtown Cincinnati. Perfect for business travelers, our hotel is close to major corporations like Ashland Marathon, Duke Energy, UPS, P&G, and Kroger. Our 24-hour business center caters to your professional needs, offering services that ensure productivity and comfort. Explore nearby attractions, like downtown Cincinnati and the famed Cincinnati Zoo. Shop at MainStrasse Village, or dive into fun at the Newport Aquarium. Our hotel offers top amenities, including a 24-hour fitness center, complimentary Wi-Fi, and an on-site restaurant.
 
Overall
1 out of 5
1 out of 5
Room was horrible
By None from Ohio
Reeked of musty and stale smoke, it was even embedded in the pillows. Mold on ceiling from prior leak. Nasty.
Customer avatar
Posted by
on13 March 2025
Hello Valued Guests,
Thanks for choosing Holiday Inn Cincinnati-Riverfront for your leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express-Pittsburgh North (Hamarville) At the Holiday Inn Express in Pittsburgh North , you will enjoy our newly renovated public spaces, updated hot breakfast bar, and welcoming staff, which is second to none among the Pittsburgh North / Harmar Township Hotels. From Bayer, NEP Broadcasting and RIDC Park to PPG Industries and U-Parc, we're convenient to many Harmarville and Pittsburgh area businesses. Our hotel's corporate travelers also benefit from the 24-hour business center with copy, fax and print services and the free high-speed Internet access available in every room of the hotel. Workout in our state of the art fitness center or take a refreshing dip in our heated indoor pool. Our Hotel offers a comfortable base to explore all of greater Pittsburgh. Take a short drive to the North Shore to catch a Pirates or Steelers game, or head straight into the Steel City for a wealth of culture and historical attractions. Guest will also enjoy restaurants, shopping and more, with a short 5-minute drive to Oakmont PA. Home of the Famous Oakmont Bakery & PGA award winning golf course, the Oakmont Country Club. Bringing the Kids? Children will want to explore and play at some of the area local attractions such as the Pittsburgh Zoo & PPG Aquarium, Zone 28 Arcade and Bowling, the Children’s Museum of Pittsburgh, and the Carnegie Science Center.
 
Overall
1 out of 5
1 out of 5
Horrible
By Ryan Mancuso from Rochester, NY
This was the worse hotel that I have ever stayed at. We traveled to Pittsburgh from Rochester, NY with a youth hockey team. Five minutes into arriving into our room, we found a cricket walking across the floor. There was two other bugs found in other rooms that families were staying in. We had no where else to go so we were stuck in this disgusting hotel. The night hotel crew were miserable and unprofessional. We communicated back to our hockey program how poor this hotel was and for future travel planning with our hockey organization to stay far, far away from this hotel.
Customer avatar
Posted by
on13 March 2025
Hi Ryan Mancuso,
Thank you for staying at the Holiday Inn Express Pittsburgh-North (Harmarville). We appreciate you as one of our IHG® One Rewards members.
We aim to be the perfect place for our guests to relax, and enjoy their stay. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. We will certainly utilize your feedback to improve future guests’ experiences. In line with this, I also sent you an email.
We hope we see you again soon in your travels, and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our brand new Staybridge Suites Charlotte Airport Area-Tyvola! This premiere Staybridge Suites hotel is conveniently located off Route I-77, Exit 5 in Charlotte, NC. We are located just a few minutes away from uptown Charlotte and the Charlotte Douglas International Airport. Use the Lynx Light Rail, just minutes away to see Football at Bank of America Stadium, Nascar Hall of Fame, and the Spectrum Center and so much more! Our corporate guests are close to business parks, Charlotte City Central, VA Hospital and many other companies when staying at this perfect location. Enjoy the Managers Reception every Monday, Tuesday, and Wednesday, along with complimentary breakfast each morning or make your favorite meal in your all-suite kitchen. Whatever the reason that you are away from home, we want to be your "Home Away From Home" here at the New Staybridge Suites Charlotte Airport- Tyvola.
 
Overall
1 out of 5
1 out of 5
Game time
By Crystal from Charlotte North Carolina
Fraudulent charges in my credit card. The manager was no help and was very rude. I have never experienced anything like this before in my traveling career. There is two sides to every situation. I intend on getting this situation
Customer avatar
Posted by
on13 March 2025
Hi Crystal,
We appreciate you for staying at the Staybridge Suites Charlotte Airport Area Tyvola and for the feedback.
We strive to offer a rewarding experience. I am sorry to learn what happened. I've shared your concern with our management team for review. Please contact our hotel directly by calling 980 938 0006 or emailing fd.clttg@agshotels.com to address your concern properly.
We look forward to offering a seamless experience on your future travels.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Tallahassee I-10 East, where comfort meets convenience just off Interstate 10 at Exit 203. Whether you're here for business, pleasure, or a quick stayover on your way to Disney, our hotel is designed with you in mind. Located eight miles from downtown, you can enjoy a peaceful retreat while still being close to all that Tallahassee has to offer. Unwind by our outdoor pool, catch up on work at our Business Center, or stay productive in your room with our spacious work desks. Plus, with complimentary Wi-Fi throughout the hotel, staying connected is a breeze. Start your day right with our signature Express Start Breakfast—on the house, of course! Looking to stay active? Our 24-hour Fitness Center is ready when you are, and with all-new accommodations, your stay will be nothing short of exceptional. With rooms designed for major comfort, including plush duvets and a choice of pillows, grabbing some z’s in a sparkling clean room will be one of the highlights of your stay. When it’s time to refuel, you’ll love our nearby dining options like Ted's Montana Grill, Walk-On's Sports Bistreaux, and Bonefish Grill. And if you're here for game day, you'll be just minutes away from Florida State University's Doak Campbell Stadium and FAMU's Bragg Stadium. At Holiday Inn Express Tallahassee I-10 East, we’ve got everything you need for a smart, stress-free stay. Come experience the best of Tallahassee with us!
 
Overall
1 out of 5
1 out of 5
Service was terrible
By Rachael from Florida
Denied refund when assigned a dirty room that had appeared to be unclean. I checked out same hour that I checked in and still refused to give me a refund despite me having to search and pay for another hotel that night. Contacted manager via phone and with no response/corrective actions.
Customer avatar
Posted by
on13 March 2025
Hello Rachael,
Thanks for choosing Holiday Inn Express Tallahassee - Interstate 10 East for your leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
As a Universal Partner Hotel, our Holiday Inn & Suites Across from Universal Orlando is your gateway to fun! Steps from Universal Orlando Universal Islands of Adventure, Universal Volcano Bay, Universal Studios Florida, and Universal CityWalk, we are just 15 minutes from SeaWorld® Orlando, Discovery Cove®, and Walt Disney World Resort®. Three minutes from the Orange County Convention Center makes us ideal for work and play. Shop the mall at Millennia and I-Drive. Unwind in our spacious suites, enjoy our pool with a splash zone, arcade, and Fitness Center. Kids under age 11 eat free (maximum two kids per adult ordering from the main menu) at the onsite TGI Fridays, and your pet will enjoy our Bark Ave dog park. Stay with us and make your Orlando adventure unforgettable!
 
Overall
1 out of 5
1 out of 5
Expensive and not clean
By AMM12
For the price and the pictures I did not get what I expected. The hallways and room had a very bad odor. It looked very run down not what expected compared to the pictures on the website even in the slightest. There was absolutely no sheets for the pull out couch there were stains on the cushions. The extra blanket was extremely old and had a funny smell. The bathroom was beyond dirty we didn't even want to step in to the shower take a shower because the bottom of the tub looked like it had never been cleaned the shower also leaked the entire time. There was one tiny trash barrel in the bathroom no where else the lighting in the bedroom was poor and no where to plug in to charge phones I'm extremely upset paying that much to be in a disgusting room for only 8 hours. Also there was work being done but did not know my children were nervous getting on the elevator because they saw it was wrapped up for construction and at 11pm it sounded like there was work being done such as drilling noises
Customer avatar
Posted by
on13 March 2025
Hi AMM12,
Thank you for your recent stay at the Holiday Inn & Suites Across From Universal Orlando. We appreciate you as one of our IHG® One Rewards members.
We want our guests to relax, and experience joyful moments. I'm sorry we missed the mark on this occasion. I have shared your feedback with the hotel management team for needed actions to be taken to improve guests' satisfaction. I also sent you an email to follow up.
We hope we see you again soon in your travels, and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn & Suites Monterey Park. Our Monterey Park hotel embodies and exceeds the level of service and hospitality you’ve come to expect from the Holiday Inn & Suites brand. Whether your visit brings you to our hotel in Monterey Park for business or pleasure, the Holiday Inn & Suites Monterey Park team is ready to serve you! Our hotel is conveniently located just minutes from the LA Arboretum, Los Angeles County Museum of Art, Dodger Stadium, Santa Anita Racetrack, the Citadel Outlet Mall, and many more.  Ask any of our friendly and knowledgeable staff members about directions Downtown LA, the Crypto.com Arena, the Huntington Library, LA Convention Center, Chinatown, Universal Studios, Disneyland, Santa Monica Pier, and more! Holiday Inn & Suites of Monterey Park is conveniently located close to Atlantic Time Square, Ralph’s supermarket, and over 40 different international restaurants, shops, banks, and travel agencies. We are close to East LA College, Pasadena College, California Institute of Technology, and University of Southern California. Business guests can appreciate a variety of services, including a 24-hour Business Center, free T-1 internet access, and a 1700-square-foot meeting/banquet room. Our talented staff speaks many languages, such as Mandarin, Cantonese, Japanese, Korean, and Spanish.
 
Overall
3 out of 5
3 out of 5
Hotel review
By YinYang from California
Room: rugs are stained , not able to control room temperature, bed is comfortable.. refrigerator is smaller, no microwave.. everything is basic
Customer avatar
Posted by
on13 March 2025
Hi YinYang,
Thank you for sharing your thoughts about your stay, and I appreciate you joining the IHG One Rewards program recently.
We strive to create value for our customers, and I'm sorry to learn about your experience. I've alerted our local hotel management team so they can take the necessary action for us to improve our services.

We hope you continue to choose IHG Hotels and Resorts in your future travel plans!
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express® OH Expo Center hotel, your gateway to Columbus. This CDC complaint hotel is centrally located accommodations, less than 10 minutes from top area destinations like downtown, Ohio State University, Greater Columbus Convention Center and the Ohio Expo Center, offer travelers exceptional convenience. With a 24-hour Business Center, this facility caters to professionals visiting Columbus, Ohio. The hotel's proximity to companies like Battelle Labs and Chase Bank ensures an easy commute, and thanks to negotiated flat rate cab fares, transportation is affordable. OSU Medical Center is within a few miles, and Port Columbus International Airport (CMH) is a reasonable, 10-minute drive away. There's plenty of fun to be found in Columbus. Entertainment options abound, from concerts at Newport Music Hall to shopping at the Easton Towne Center. The hotel's location near The Ohio State University places visitors close to the beautiful campus and Buckeye football, as well. While staying in Columbus, Ohio, our hotel's guests experience Midwestern hospitality at its best. In addition to exemplary guest service, amenities like a free, hot breakfast bar and complimentary Wi-Fi access make you feel more at home. The Fitness Center helps you keep up your routine while on the road. Book today! This hotel does not allow residents within a 30 mile radius.
 
Overall
1 out of 5
1 out of 5
Worst I|HG property
By February25Stay
This was the worst IHG property I've stayed at. The staff at the front desk were extremely unprofessional, starting with how they were dressed, leading to how they interacted with guests. The person checking us in was complaining about "problems" the whole time, and multiple times throughout the stay. They also cursed in front of guests. Once we were in the room, it was dirty. Overall, it was not a pleasant stay and I will not be back.
Customer avatar
Posted by
on13 March 2025
Hello February25Stay,
Thanks for choosing Holiday Inn Express Columbus - Ohio Expo Center for your leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards Platinum Elite members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
You'll receive top service and competitive rates at the Candlewood Suites of Fort Myers, Florida . Our hotel, conveniently located on I-75, is just seven miles from Southwest Florida International Airport (RSW) . A variety of attractions are available while lodging in Fort Myers, such as spring training games for the Minnesota Twins or Boston Red Sox, both four miles from our extended stay hotel. Fort Myers Beach and the Sunsplash Family Water Park are both perfect places for cooling down during the summer. The Sidney & Berne Davis Art Center hosts performances year-round, and you can catch a movie at the movie theater at the Bell Tower Shops. With Southside Industrial Park just 1.5 miles from our hotel, Fort Myers' business travelers benefit from our ideal location. Other nearby businesses include General Electric, Chico's, Lee County government offices, Lynx Services LLC and Lee Memorial Hospital. Our extended stay hotel in Fort Myers makes business travel easier by offering a meeting room, 24-hour business center and free high-speed Internet access throughout the hotel. Every guest of our pet friendly hotel in Fort Myers is invited to enjoy a free CD or movie rental from our lending library. We take away the worry of travel by providing an on-site Candlewood Cupboard convenience store as well as free laundry services for all guests. Book your stay today at our Ft. Myers hotel.
 
Overall
2 out of 5
2 out of 5
Too expensive
By Carolynn and Bill from Maryville, TN
Clearly renovated older property. Smell of mold was awful. Warning for people with allergies and lung problems. Old dirty carpet . Price was too high for the condition of the hotel. Disappointment f
Customer avatar
Posted by
on13 March 2025
Hello Carolynn and Bill,
It's always a delight for us to host your stays. We appreciate you choosing the Candlewood Suites Fort Myers Interstate 75 as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.