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    14 February 2017
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    14 March 2025
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Corporate's Review Comments
 
Welcome to the Holiday Inn St. Louis - Downtown Conv Ctr located next to America's Convention Center & Dome , and just one block from St. Louis' newest expansion area "Washington Avenue" featuring unique dining, shopping boutiques and entertainment. Our convenient downtown location is just nine blocks from Busch Stadium , home of the St. Louis Cardinals & Ballpark Village, and Enterprise Center , home of the St. Louis Blues ! We’re minutes from some of Saint Louis' historical sites such as St Louis Gateway Arch, Anheuser Busch Brewery, Forest Park Zoo , and St Louis Union Station , home of the new St. Louis Aquarium . The Holiday Inn St. Louis - Downtown Conv Ctr features 293 beautifully appointed guest rooms and suites that feature a Keurig Coffee Maker, complimentary wireless high-speed Internet access, mini-refrigerator & microwave. You can relax in our indoor heated pool featuring a spacious pool deck, or get your heart pumping in our state-of-the-art Fitness Center. We're the perfect business address for visitors to Wells Fargo, PWC, Procter & Gamble, US Bank, Nestle Purina, AB, Accenture, Siemens, ADM, Marathon Petroleum, Schneider Electric, KPMG, Mallinckrodt & SLU.
 
Overall
1 out of 5
1 out of 5
Never again
By BB15 from Ohio
I dont usially complain unless I feel a strong connection with a business. I recomended this hotel to friends and other vendors because of the good experience in past. I stayed at this hotel 2 years ago and loved it but in just 2 years time it has gone downhill.
I booked this room far in advance because I loved the convenience and amenities. I will never stay here again.
The staff was unhelpful and annoyed. We noticed our toilet leaked upon arrival and reported it. Noone ever came.
We used our towels to help dam the water and soak up water frequently. Then we had difficulty getting towels.
Most of the furniture was broken in our room and it was filthy the showed a lot of wear.
The restaurant was a joke, the special was burgers but had no burgers and only sprite to drink.
Parking was atrocious over 200 dollars for 4 days with no valet service.

We were there for a convention many other attendees and vendors were very upset with the hotel. The staff even complained about how the " new owners" were allowing the facility to fail in all standards that the customers expected.
The employees there seem to be taking the grunt of the disappointed customers complaints.
I feel robbed for the money I spent to stay there. The rate was not that different than any other hotel in the area. If it comes down to staying at this location again or not attending trade show I will stay home and not attend.
I hope someone takes notice to the complaints and fixes things or you will have trouble retaining good employees and having return customers.
I have pictures that I can share with you if you like.
Best,
B
Customer avatar
Posted by
on14 March 2025
Hello BB15,

Thank you for staying at our Holiday Inn Saint Louis - Downtown Convention Center. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Candlewood Suites in Downtown Indianapolis, Indiana Our extended stay hotel near downtown Indianapolis is a short drive to Indianapolis International Airport, making travel to the hotel easy and convenient. Leisure travelers can appreciate our downtown Indianapolis hotel's close proximity to several local attractions. Indianapolis Zoo, Eiteljorg Museum, the Children's Museum of Indianapolis and the Indiana State Museum provide fun for all ages. For sports enthusiasts, the Indianapolis Motor Speedway, Lucas Oil Stadium, NCAA Hall of Champions and Conseco Fieldhouse are just minutes from our hotel. For business travelers we offer free high-speed Internet access, a business center and two meeting rooms. Nearby corporate locations include the IU Medical Center, the Indiana Convention Center and Simon Headquarters. This Indianapolis extended stay hotel offers you free high-speed Internet access and free local phone calls. Our standard guest rooms are the largest in Indianapolis. A fitness center, free self-laundry facilities, barbecue grills, a DVD/CD lending library and the Candlewood Cupboard, our miniature grocery store, offer unparalleled comfort and convenience. The hotel provides a shuttle service (surcharge) (based on availability - contact hotel for details). Call today to take advantage of our great Indianapolis hotel deals!
 
Overall
1 out of 5
1 out of 5
Management Unprofessional Behavior and Deceptive Business Practices
By TravelingAmb from Kentucky
This hotel have half renovated rooms and broken elevator, teens carry guns in the halls at night, to top it off the Management and the Owner of the property are Rude and disrespectful, I am Diamond Elite member an this hotel was disrespectful I needed ten days bed rest for medical conditions and they were not disrespectful!!!!!
Customer avatar
Posted by
on14 March 2025
Hello TravelingAmb,

Thank you for staying at our Candlewood Suites Indianapolis Downtown Medical District. We appreciate your loyalty as an IHG® One Rewards Diamond Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Candlewood Suites, and I'm sorry to learn about what happened. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express in Bethlehem , PA located just minutes away from Lehigh University , historic downtown Bethlehem and halfway between New York and Philadelphia. We are a 100% non-smoking facility . Our hotel is the perfect place to stay during your visit to the beautiful Lehigh Valley area with many restaurants, attractions and businesses nearby. Guests can enjoy shopping at Wind Creek Casino Outlets , The Promenade Shops , and Lehigh Valley Mall . Conveniently located off I-78, that allows convenient access to historic, downtown Bethlehem, Olympus, Dun and Bradstreet, Lutron, QVC, St. Luke’s Hospital, Lehigh Valley Health Network and Siemens . Our hotel is perfect for business travelers planning to attend events in Bethlehem and just 10 miles from Lehigh Valley Int'l Airport (ABE) . Our guests stay connected with our free wireless high-speed internet access . Each morning we offer a Complimentary Express Start Breakfast featuring everyone’s favorite cinnamon rolls. It’s easy to host the perfect meeting with our 750-square-foot meeting room. There’s no shortage of recreational activities for our guests! Guests can enjoy a swim in our heated indoor pool , relax in the whirlpool and workout in the fitness center . Or visit Musikfest, Christkindlmarkt, Celtic Fest, Wind Creek Casino, Steel Stacks, Crayola, Dorney Park, and PPL Center !
 
Overall
2 out of 5
2 out of 5
Cold shower, noisy,
By Alicia
The bed was comfortable, the hot water was cold, taking a shower was not comfortable. And there was not a lot of food to choose from for breakfast.
Customer avatar
Posted by
on14 March 2025
Hello Alicia,

Thank you for staying at our Holiday Inn Express & Suites Bethlehem. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Feel right at home at the pet-friendly Holiday Inn & Suites Charleston West. Our hotel is centrally located minutes from Yeager Airport and the heart of the state capital, making it ideal for business and leisure travel. We are proud to offer complimentary airport shuttle service, an on-site restaurant where children dine for free, a heated, saltwater indoor pool with a hot tub, and state-of-the-art spaces for gatherings. Minutes from major interstates, we are the closest hotel to the Shawnee Sports Complex. Enjoy a workout in our fully equipped Fitness Center while the kids play on the splash pad. After your day of play, settle in for a delicious family dinner at our on-site restaurant, Mosa's Bar and Grill, where children eat for free.
 
Overall
2 out of 5
2 out of 5
Great service, dilapidated rooms
By Skippyjj
My experience hereis overall positive because of the amazing helpfulness of meena. She always makes my trips to this property enjoyable and goes above and beyond. The room though is gross, hairs on the bathtub, old carpet, etc .
Customer avatar
Posted by
on14 March 2025
Hello Skippyjj,

Thank you for staying at our Holiday Inn & Suites Charleston West. We appreciate your loyalty as an IHG® One Rewards Gold Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Clayton / Garner Hotel's Located Minutes from Raleigh Just 15 miles Southeast of Downtown Raleigh, the Holiday Inn Express® Clayton - SE Raleigh hotel offers a perfect suburban retreat for your next visit to Raleigh, Clayton or Garner. The hotel's location is right off I-40, making travel a breeze. Savvy executives choose this hotel for their Clayton / Garner, NC business trip. The hotel's amenities include a Business Center and Free Wi-Fi Access. A 300-sq-ft conference room is just the right space for your next meeting. And, the hotel is minutes from the area's top companies, including Amazon Distribution, Talecris Biotherapeutics, Caterpillar, and Novo Nordisk. Raleigh offers plenty of entertainment for this hotel's guests, and our Clayton / Garner, NC locale makes it easy to see it all. Coastal Credit Union Music Park at Walnut Creek hosts a number of exciting events and concerts throughout the year. In downtown, there are free attractions and exciting museums waiting for you, including NC Museum of Natural Sciences and NC Museum of History. While in town, be sure to make a trip to the NC State Capitol. Experience a carefree stay in Clayton / Garner, NC with the hotel's outstanding amenities. Escape the summer heat in the sparkling outdoor pool. Complimentary Grab and Go breakfast features all your favorites including cereal, yogurt, fruit, granola bars, coffee and juice. Make your reservations today!
 
Overall
2 out of 5
2 out of 5
Does not meet IHG Standards
By LopezMi
I will start by saying that Morgan was amazing. He provided excellent customer service and was a wonderful representation of IHG. However, the night auditor that worked on Friday 2/28 and Saturday 03/01 was sickening. She acted more like a prison guard than a front desk agent. Her demeanor was very aggressive and she acted as if she was in defense mode every time you approached the desk. She spoke very rudely to my son and looked him up and down in disgust when he tried to charge snacks to our room. Maybe she couldn’t see past those fake eye lashes to tell that she’s not working at the MOTEL next door. As a Diamond Member, I expect better treatment. Anyone, regardless of member status should be treated with respect and kindness. I worked for IHG for 6 years myself prior to this year and seeing her behavior was truly disappointing. Front desk agents are front line employees that set the tone for a guests stay. Providing exceptional customer service should be #1 priority. This woman needs a lesson on professionalism. I even watched her act outright annoyed with an ederly guest who asked for help with her room keys. If you hate your job, find a new one! Your job at the front desk is to create a welcoming environment!! This property fell short of that with her.
Customer avatar
Posted by
on14 March 2025
Hello LopezMi,

Thank you for staying at our Holiday Inn Express Clayton (Se Raleigh). We appreciate your loyalty as an IHG® One Rewards Diamond Elite member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Best Hotel in Jacksonville, Florida The Holiday Inn Express Hotel & Suites Jacksonville - South places visitors near the area's top businesses and attractions, including Mayo Clinic, and EverBank Field. Since our hotel's located in Jacksonville, FL, you'll be near numerous area businesses, including Southpoint Business Park, Deerwood Office, Cypress Point Office Park, Brooks Rehabilitation Hospital, and the Mayo Clinic. The beaches are only a short drive away. Our modern facilities boast a Business Center, which offers print and copy services, as well as computer access. You can also take advantage of the 825-sq-ft meeting room if you need to host a meeting while in the area. The Holiday Inn Express® hotel in Jacksonville, Florida places you near area attractions like Drew Park and St. Johns Town Center. Other nearby attractions include Dave & Buster's Restaurant and huge video arcade for the whole family! Come watch an exciting Jaguars' game at Everbank Field. We proudly offer a sparkling, outdoor pool and Fitness Center for your convenience. Thanks to the free high-speed Internet access throughout the hotel, it's easy to stay connected. We serve 24-hour coffee and tea and offer a complimentary hot breakfast bar every morning.
 
Overall
3 out of 5
3 out of 5
Nothing Special but not Bad.
By Chuck from Charlotte, NC
My check in was quick and easy, Parking was very tough as I had a trailer. Not many areas to park if you have a trailer. No hot water the first night shower. Shower got work after 15 minutes during my shower the next day. Overall felt safe here.
Customer avatar
Posted by
on14 March 2025
Hello Chuck,

Thank you for staying at our Holiday Inn Express & Suites Jacksonville-South. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy all the excitement that the Big Apple offers when staying at the Holiday Inn New York City – Times Square. Nestled in the heart of the bustling Garment District, our Midtown Manhattan hotel is steps away from the city’s must-see attractions, including Hudson Yards, Madison Square Garden, The Javits Center, Times Square, Bryant Park, Herald Square and much more! For further exploring, our Hell’s Kitchen location offers easy access to public transportation. Dine at our on-site restaurant, Latitude 39, serving breakfast. The 42nd St. Port Authority Bus Terminal and New York Penn Station are located less than a half-mile from the hotel. If you’re looking to travel like the locals, try renting a Citi-bike and enjoy the amazing food, shopping and sightseeing in the city that never sleeps. After a day of exploring the lively city, relax and rewind in our renovated guest rooms. On top of sweeping NYC views, our inviting Midtown hotel offers a variety of thoughtful amenities and perks that appeal to all our guests – from children to business travelers! Some of our key features include: kids stay and eat for free, affordable room rates, in-room desk & coffee-maker, free high-speed Internet, an on-site Business Center and a 24-hour Fitness Center. We look forward to making our Times Square hotel your home away from home!
 
Overall
3 out of 5
3 out of 5
Not the best IHG hotel I have stayed
By Lorraine from Slippery Rock, PA
The room was ok. It is small and there is a metal cabinet for a closet. Pretty sound proof and smelled ok. Biggest issue is the line and wait to use the elevator, and then long time going up or down with a crowded elevator. We were always stopping and turning folks away because we were packed. I think the worse thing about this was the entrance. There is a patio area and it was filthy. Garbage, etc. There were folks not staying at the hotel sitting outside of it, perhaps homeless or nothing else to do. Unlike other Holiday Inn Express there was no free breakfast. If I wanted breakfast the buffet would be $20. I didn't bother with it.
Customer avatar
Posted by
on14 March 2025
Hello Lorraine,

Thank you for staying at our Holiday Inn New York City - Times Square. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Crowne Plaza® Dallas Downtown is ideally situated in the heart of downtown Dallas, providing travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Modern Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike. From our modern hotel, corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. We offer over 30,000 sq. ft. of meeting space for up to 600 plus people, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief, our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception. Leisure guests also appreciate our hotel's convenient downtown locale. Dallas, Texas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations. The Crowne Plaza® Dallas - Downtown Hotel meets the needs of our guests with quality amenities, including 24-hour fitness and business centers, an outdoor rooftop pool and our THRIVE Restaurant. Take advantage of the sleep well with Crowne Plaza Sleep Advantage® amenities.
 
Overall
3 out of 5
3 out of 5
Beds are terrible
By Erin08 from Maurice, LA
We expected more from this hotel. The bed was terrible, room was outdated and the parking garage was not truck friendly. It was clean though, so there’s that.
Customer avatar
Posted by
on14 March 2025
Hello Erin08,

Thank you for staying at our Crowne Plaza Dallas Downtown. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Crowne Plaza, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Monterey Hotel's Located Near Cannery Row Situated along California's coast, the Holiday Inn Express® Hotel Monterey - Cannery Row offers comfortable, intimate accommodations for a business trip or Monterey vacation. With this hotel's central location near Cannery Row, you'll be in the heart of everything. From shopping and golf to entertainment, it's all right here in the Monterey Bay area. This hotel's location is one block from Cannery Row which is filled with unique shops, great dining, and art galleries. Also located on Cannery Row, the Monterey Bay Aquarium offers you an up close look at marine life. The hotel is just a short drive from the famed Pebble Beach Golf Links. Corporate travelers coming to Monterey, CA choose this hotel's location, which is just three miles from Monterey Peninsula Airport and less than one mile from Monterey Conference Center. With a Business Center and free wireless Internet access, you can easily stay in touch during your trip. When staying in the Monterey Bay area, the hotel's quality perks are sure to meet your needs. The free Express Start Breakfast Bar features a number of hot and cold items each morning, including our signature cinnamon rolls. Join us for a carefree stay at the Holiday Inn Express® Hotel Monterey - Cannery Row!
 
Overall
1 out of 5
1 out of 5
Front desk agent on check out and housekeeping
By A256 from Atl
We scheduled a late check out the night before with the lady at the front desk, I do not remember her name but she was super helpful and accommodating. We had our door knocked on multiple times the next day and even when we were getting out of the shower they tried to come in the room, I had to scream “woah woah woah” and then remind them of our late check out. As we were checking out of the property the man working the desk Sanjay, exclaimed “oh finally you are finally checking out!” As if we were a burden as we were walking away he radioed housekeeping and was like “yeah they are finally gone finally!” As I heard tho I turned around and told him how unprofessional his behavior was not to mention that we had signed up for the check out and there was no need for all that and that I would be reporting him for his unprofessional attitude at that point I was told “yeah go ahead and see what that does.”
The room we had was ground level and right by a busy hallway it was very noisy and hard to sleep.
Customer avatar
Posted by
on14 March 2025
Hi A256,
Thank you for your stay at our Brand: Holiday Inn Express Monterey-Cannery Row and for your feedback. We appreciate you doing business with IHG Hotels and Resorts and your loyalty as our IHG® One Rewards Gold Elite member since 2021.
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain your feedback will be used as a reference for improvement. I sent a private message to discuss this further with you.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Monterey Hotel's Located Near Cannery Row Situated along California's coast, the Holiday Inn Express® Hotel Monterey - Cannery Row offers comfortable, intimate accommodations for a business trip or Monterey vacation. With this hotel's central location near Cannery Row, you'll be in the heart of everything. From shopping and golf to entertainment, it's all right here in the Monterey Bay area. This hotel's location is one block from Cannery Row which is filled with unique shops, great dining, and art galleries. Also located on Cannery Row, the Monterey Bay Aquarium offers you an up close look at marine life. The hotel is just a short drive from the famed Pebble Beach Golf Links. Corporate travelers coming to Monterey, CA choose this hotel's location, which is just three miles from Monterey Peninsula Airport and less than one mile from Monterey Conference Center. With a Business Center and free wireless Internet access, you can easily stay in touch during your trip. When staying in the Monterey Bay area, the hotel's quality perks are sure to meet your needs. The free Express Start Breakfast Bar features a number of hot and cold items each morning, including our signature cinnamon rolls. Join us for a carefree stay at the Holiday Inn Express® Hotel Monterey - Cannery Row!
 
Overall
1 out of 5
1 out of 5
Front desk agent on check out and housekeeping
By A256 from Atl
We scheduled a late check out the night before with the lady at the front desk, I do not remember her name but she was super helpful and accommodating. We had our door knocked on multiple times the next day and even when we were getting out of the shower they tried to come in the room, I had to scream “woah woah woah” and then remind them of our late check out. As we were checking out of the property the man working the desk Sanjay, exclaimed “oh finally you are finally checking out!” As if we were a burden as we were walking away he radioed housekeeping and was like “yeah they are finally gone finally!” As I heard tho I turned around and told him how unprofessional his behavior was not to mention that we had signed up for the check out and there was no need for all that and that I would be reporting him for his unprofessional attitude at that point I was told “yeah go ahead and see what that does.”
The room we had was ground level and right by a busy hallway it was very noisy and hard to sleep.
Customer avatar
Posted by
on14 March 2025
Hi A256,
Thank you for your stay at our Holiday Inn Express Monterey-Cannery Row and your feedback. We appreciate you doing business with IHG Hotels and Resorts and your loyalty as our IHG® One Rewards Gold Elite member since 2021.
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain your feedback will be used as a reference for improvement. I sent a private message to discuss this further with you.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.