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    14 February 2017
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    14 March 2025
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Corporate's Review Comments
 
Brookville Visitors Lodging With Us Rest in Comfort The Holiday Inn Express® Hotel & Suites Dayton West - Brookville promises to provide every guest with a relaxing stay thanks to the top-of-the-line amenities. This property is also located near Dayton International Airport (DAY), so you can travel in and out of the area with ease. While in Brookville, Ohio, corporate travelers lodging with us can utilize the on-site Business Center, which makes it easy to complete work on the road. The property also features a 312-square-foot meeting room for meetings while you're in town. We're near several companies, including Proctor & Gamble, Parker Hannifin, Green Tokai, Caterpillar, Dow Chemical and Henny Penny. The hotel's leisure guests appreciate our great location, which means they're close to Meadowbrook Country Club and Moss Creek Golf Course. While in the area check out the bike and walk trail, National Museum of the US Air Force, or take a day trip to Miami University. Since we're near venues like Circle G Arena and Preble County Fairgrounds, you'll never lack for something to do when you choose to stay with us. With a complimentary, Grab and Go Breakfast served each morning, you can start your day off the right way as our guest in Brookville. The hotel's amenities also include free high-speed wireless Internet access. Book your stay today!
 
Overall
2 out of 5
2 out of 5
No hot shower
By Business traveler
This hotel keeps the hot water out of the shower cool. It was a miserable shower. Don't stay here. The electric was also out next to the bed. Seems like a poorly run Holiday Inn.
Customer avatar
Posted by
on14 March 2025
Hi Business traveler,
Thank you for your stay at our Holiday Inn Express & Suites Dayton West - Brookville and for your feedback. Your loyalty as an IHG One Rewards member since 1992 is appreciated.
We aim to create exceptional guest experiences and innovate to be consistently preferred. I am sorry to learn about the issues during your stay. I have shared your comments with our hotel management so that actions will be taken to make your next stay with us better than the last.
We hope to create more positive memories with you when your travels bring you back to the area.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
" Whether you know us as the Big Easy, the birthplace of jazz, or the Crescent City, New Orleans, and the Holiday Inn Express New Orleans St. Charles welcomes you. Our hotel is in the heart of the Warehouse Arts District , right on the main route for Mardi Gras parades, and steps away from the National WWII Museum , Ogden Museum of Southern Art, and the St. Charles Avenue Streetcar. Within a 10-minute walk, you can immerse yourself in the menagerie of the French Quarter, Bourbon Street, Cafe du Monde, Harrah's Casino, and the Garden District. Sports fans will enjoy being blocks away from the Caesars Superdome and Smoothie King Center, while our business travelers will have easy access to the Ernest N. Morial New Orleans Convention Center, Tulane Medical Center, and LSU Health Sciences Center. Many universities are within a short distance from our hotel, like Tulane University, Loyola University of New Orleans, Dillard University, and the University of New Orleans. For adventure seekers, head eight minutes downtown and visit the Audubon Institute's Insectarium and Aquarium of the Americas, or give yourself an extra 10 minutes and let nature envelop you in City Park, a 1,500-acre public park. For art fans, venture over to the New Orleans Museum of Art, Besthoff Sculpture Garden, Dueling Oaks, and Storyland Village. A few skips from City Park, festival goers will revel at Jazz Fest in the Fairgrounds Race Track. "
 
Overall
1 out of 5
1 out of 5
Worst customer service
By SylviaR from New York, NY
I stayed for 19 days, the day i left, i forgot a jacket in the closet. I called the next morning was told by the front desk, that nothing was brought to the lost and found. I asked for a manager to call me back. Front desk refused to even give me the managers last name. I waited well over a week with no response.

I'm glad I was able to give a hotel employee a nice jacket. smh!
Customer avatar
Posted by
on14 March 2025
Hello SylviaR,
Thank you for your stay at the Holiday Inn Express New Orleans - Arts District, Louisiana. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last. I have also sent you a private message regarding your experience.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express in Mobile, AL. We are conveniently located 12 miles from the vibrant downtown area, 9 miles from Mobile International Airport, 14 Miles from the USS Alabama, and 12 miles from the Mobile Cruise Terminal. Whether you're here for business or leisure, our central location puts you in the heart of all the action. We’re close proximity to the University of South Alabama, the Mobile Convention Center, Bellingrath Gardens and Home, and our beautiful downtown area. Our hotel is a perfect choice for visitors looking to explore the city's top attractions. With easy access to restaurants, shopping, and entertainment options, you'll never run out of things to do during your stay. At the Holiday Inn Express in Mobile, guests can enjoy a range of amenities and features including a complimentary shuttle service, a well-equipped fitness center, a free hot complimentary breakfast buffet, and fast High-speed Wi-Fi. We strive to make your stay comfortable and convenient, so you can focus on enjoying everything Mobile has to offer. We look forward to welcoming you to our newly renovated hotel.
 
Overall
1 out of 5
1 out of 5
Horrible experience
By Jae C from Birmingham,Alabama
No shower curtain, no face towels, didn’t clean my room 5 nights stay,upon check in room smelled like seafood and had shrimp pieces and juice on the table, pillows horrible hurt my neck first room was by the interstate side please don’t stay on that side you want get any rest
Customer avatar
Posted by
on14 March 2025
Hi Jae C,
Thank you for staying at the Holiday Inn Express & Suites Mobile West - Interstate-10. We appreciate you as one of our IHG® One Rewards members.
We promise your room will be just right, spotlessly clean, and ready for your stay. I'm sorry for what happened. I have shared your comments with the hotel management. I am confident that appropriate steps are now being taken to address the concerns you raised to prevent future occurrences. I also sent you an email to follow up.
We sincerely hope for another chance to provide you with a truly seamless, and positive experience!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our luxury hotel lies at the heart of San Jose’s exclusive Escazú district. Tropical greenery embraces every space, from our fitness center to our dining venues. Be seduced by our three swimming pools, outdoor spa palapa, and mountain vistas. Charmed by the culinary art of our four restaurants, meeting venues, and convention center. Our Escazú hotel is woven into the Multiplaza Mall complex, so shopping and entertainment are steps away. It’s all you need in one luxurious retreat.
 
Overall
1 out of 5
1 out of 5
Outdated Hotel
By Jackie27 from Oklahoma
Needs an upgrade. Dirty Rooms. Would not recommend.
Customer avatar
Posted by
on14 March 2025
Hello Jackie27,
Thank you for your stay at the InterContinental Costa Rica at Multiplaza Mall, Costa Rica. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last. I have also sent you a private message regarding your experience.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our vibrant oasis, where modern luxuries and warm Texas hospitality greet you at every turn. InterContinental Houston is located next to the world-renowned Texas Medical Center and moments from Rice University and beloved cultural institutions, putting you at the heart of the city’s renowned landmarks. Delight in enticing cuisine at Safina Mediterranean, find exceptional event venues that set the bar for Houston meetings, and relax in an inviting terrace pool that soothes the soul.
 
Overall
1 out of 5
1 out of 5
Cold Shower
By Ernie from Houston Tx
During out stay we had an issue with the shower not having hot water. We called the front desk and they sent up a maintenance person (Anthony). He determined that the switching device in the faucet was bad and would put in a request to have it changed. We left the hotel and upon return that night, still no hot water. Not certain but appeared it had not been changed. We requested to be moved to another room but was told the hotel was sold out. When I checked out of the hotel, the person at the desk seemed more worried about the billing rather than my stay. She never asked how my stay was so I brought it up. When I explained the issue, she simply stated "I will have someone look into it". I feel as if an important part of the stay that I paid for was not provided.
Customer avatar
Posted by
on14 March 2025
Hi Ernie,
Thank you for staying at the InterContinental Hotels & Resorts Houston. We truly appreciate you as one of our IHG® One Rewards Gold Elite members.
We aim to consistently deliver personalized, authentic, and memorable experiences to our guests. I'm sorry we missed the mark on this occasion. I have shared your concerns with the hotel management. I'm confident that they'll look into addressing the issues you raised and make necessary improvements accordingly. I also sent you an email to follow up.
We hope we see you again soon in your travels and make your stay better than this last one!
Best,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express & Suites, Alabaster infuses the most modern design scheme the Holiday Inn Express brand has to offer. This new design is extremely well thought out and incorporates all the signature hallmarks items that quickly define this hotel to be a Holiday Inn Express. The location places this hotel on top of the Hill at Alabaster's Colonial Promenade. The hotel is located 20 miles from Birmingham-Shuttlesworth International Airport and our guests will enjoy shopping at Riverchase Galleria Mall . Our guest can view Alabama’s beautiful landscape by visiting Oak Mountain State Park where you enjoy the great scenery of 940-acre. If you are in the mood for water thrills, take a short drive to Alabama Splash Adventure Park and explore the numerous water rides this park has to offer. Or spend a quiet day at Birmingham Zoo and see nature’s wildlife in up close. Guests will experience luxurious accommodations and a plethora of amenities such as our complimentary Express Start Breakfast offers an assortment of item whether our famous cinnamon rolls or our healthy options such as yogurt and fresh fruit. Enjoy the indoor pool to escape the hot or cold weather or continue your fitness program in our 24-hour fitness center. Utilize the business center to conduct day to day work in relaxed environment. Take advantage of the free Wi-Fi internet access throughout the hotel, so you can stay connect to your social media outlet.
 
Overall
1 out of 5
1 out of 5
Keep on Driving
By B.B.Bolden from CA
First, the staff and general manager were polite and professional. That is not say that the GM is competent, as this hotel has major maintenance issues that should have been addressed long ago. The water pressure is horrible, the shower has rust stains, the carpeting is dirty and worn, the TV set-up is a mess, and my mattress had a deep fissure running from top to bottom. After pulling back the fitted sheet to photograph the fissure for this review (there was no mattress protection), I discovered that the mattress was also horribly stained. I invited the GM to the room to see my complaints firsthand. She apologized and assured me that she was unaware of the problematic mattress. She also explained that the hotel would be undergoing major renovations in the near future. But until those renovations are complete, I urge you to keep on driving. I also urge IHG to drop their affiliation with this property until the improvements are completed.
Customer avatar
Posted by
on14 March 2025
Hi B.B.Bolden,
Thank you for staying at the Holiday Inn Express & Suites Alabaster. We appreciate having you as one of our IHG One Rewards Gold Elite members.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements. I also sent you a private message to extend our sincere apology.
We will do our best to give you a better experience when you stay with us again.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
When you arrive in the heart of Indiana, you will find our all-suite Merrillville Staybridge Suites hotel is located at the Intersection of I-65 and US-30, near the Star Plaza Theater and just 40 miles outside of Chicago. Oversized studio, one bedroom, and two bedroom suites feature fully-equipped kitchens with dishes and appliances, free upgraded Wi-Fi, workstations with natural light and separate living and sleeping areas. Guests can also enjoy our complimentary 24 hour laundry facilities. Enjoy our daily complimentary hot breakfast buffet – even get work done in fully equipped business center! Businesses near the Staybridge Suites Merrillville include NiSource, Arcelor-Mittal, US Steel, BP, Allied Waste, Jacobs Engineering, GE, and Ford . Leisure travelers appreciate our proximity to Southlake Mall, Indiana Dunes, Lighthouse Premium Outlets, Deep River Water Park, Horsheshoe Casino, Ameristar, and Brand New Hard Rock Casino 6 miles away from our all suites hotel. . With fitness center and 24 hour front desk service this Merrillville hotel offers you the value and convenience you want.
 
Overall
1 out of 5
1 out of 5
Expensive bag taken from hotel
By FR250 from Chicago
This is an average state suite and is OK in terms of the building. However, I left a bag for a moment which was taken by someone in the hotel.
Things happen and I should’ve kept better watch over it however nobody would even help try to track it down or see what happened despite not much time passing, despite security cameras and footage right over where it was taken, etc.
I’m an ambassador w others, and diamond with IHG, this is the first time I’ve ever had something taken and such a poor experience with nobody trying to help. So, stay across the street.
Customer avatar
Posted by
on14 March 2025
Hello Matthew E G ,
Thank you for your stay at the Staybridge Suites Merrillville, Indiana. I appreciate your IHG One Rewards Diamond Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better. I have also sent you a private message regarding your experience.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the newly renovated Candlewood Suites NE Stafford. We offer rooms with modern amenities a countertop stove, fully equipped kitchen with all the utensils you might need, a microwave, and a full-size refrigerator. You can easily do your laundry any time of the day (or night) in our courtesy laundry room, you can also buy detergents, Clorox and fabric softener at our convenient front desk store. Please enjoy our well-equipped gym open 24 hours a day, even on the weekends!!
 
Overall
1 out of 5
1 out of 5
Find another place to stay
By Nisha from Chicago
My family of 4 arrived 3-1 to the hotel to check in and was told my booked room from Jan was not available . The concierge then told me that she doesn’t know how I was able to book the 1bed rm (2) bed suite because the guest that are in there have been there over a month. At this point I’m wasn’t sure what type of hotel this was but I was angry to say the least. She then said all that she had was a 1bed that probably wouldn’t accommodate my family. Again angry!! My son is 16 and my daughter is 6 plus my husband . It was last minute so we had no other choice but to stay. I had to ask for bedding for my son to sleep in the chair which he ended up sleeping on the floor. This was so unfortunate and unprofessional to say the least. This was my 1st and last booking with this chain because who’s to say this won’t happen again. The next day we were moved to a 2 bed room which worked out better for my family. This was a bad experience and a 1st for me dealing with this. I booked beginning of January which you would think is good timing. But no because clearly you should call ahead (which I’ve never had to do) to see if the room you booked is available even though you booked though their direct site (no 3rd party) . I’ve called customer service and was told they were having difficulties and I would get a call back in 3 min …… well over 20min and still no call back. Never again
Customer avatar
Posted by
on14 March 2025
Hi Nisha,
Thank you for staying at the Candlewood Suites Houston - Stafford. We appreciate having you as one of our IHG One Rewards members.
We help to make your stay convenient, uncomplicated, relaxing, and comfortable. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements. I also sent you a private message to extend our help.
We will do our best to give you a better experience when you stay with us again.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Quality and Convenience at One of the Best Hotels in Greenville, TX Located just over 50-miles northeast of Dallas, TX, Greenville is a bustling city with a lot to offer. Once a cotton industry hub, the city is now a busy industrial center. The Holiday Inn Express® Hotel & Suites Greenville is conveniently located two miles from the heart of the city, just off Interstate 30. Take a walking tour of downtown, relax at one of the many parks or go beyond the city limits for some outdoor recreation. Our Greenville hotel is within 40 miles of five major lakes, and fishing, boating and swimming are fun ways to spend a hot Texas day. If you prefer to golf when staying in hotels in Greenville, TX, there are several great courses nearby from which to choose. If you're in town doing business at companies like L-3 Harris Communications, Boeing, Raytheon, or at nearby Texas A&M University - Commerce , our Greenville, Texas hotel's friendly staff is ready to attend to your needs. For last minute work, the business center is open 24-hours. With an outdoor pool, 24-hour fitness center and a complimentary breakfast bar, complete with signature cinnamon rolls and hot coffee, the Holiday Inn Express® Hotel & Suites Greenville is among the most convenient and comfortable Greenville, Texas hotels. Make your reservations today at our Greenville hotel to enjoy great deals.
 
Overall
2 out of 5
2 out of 5
Poor condition
By Suave from Dallas Texas
This hotel is terrible. Front desk staff unprofessional. We argued with her about changing rooms because the first room has an odor and carpet stains. With that condition I should have been given a free night. The hotel smelled of dogs and smoke. I was not able to check out at 2pm I am Diamond Elite. I did inform the customer service rep of that. I don't ever want to go there again. Holiday Inn needs to do better. I love yall but come on now.
Customer avatar
Posted by
on14 March 2025
Hello Suave,
Thank you for your stay at the Holiday Inn Express & Suites Greenville. We sincerely appreciate you as one of our loyal IHG® One Rewards Diamond Elite members.
We want our guests to relax, and enjoy the simple pleasures. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. We value your insights, as they allow us to continuously improve, and provide exceptional experiences for our guests.
I hope you will consider staying with us again should your future travels bring you back to the area!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express Wylie West, your gateway to Wylie, TX, where southern hospitality meets modern comfort. Nestled amidst northeastern Texas' scenic landscapes, our hotel offers a warm atmosphere for travelers seeking relaxation or productivity. Indulge in well-appointed guest rooms with plush bedding, flat-screen TVs, and complimentary Wi-Fi. Explore downtown Wylie's historic charm, or venture to nearby parks like Lavon Lake Park for outdoor adventures. Sample local dining options catering to every taste. Planning an event? Our hotel offers flexible meeting spaces for corporate meetings, family reunions, or social gatherings. Our dedicated team will ensure your event's success. Experience exceptional service at Holiday Inn Express Wylie West. Book your stay today and discover Wylie's blend of comfort, convenience, and southern charm.
 
Overall
1 out of 5
1 out of 5
Gone downhill
By Betfertg from Tx
For a relatively new hotel (-10 yrs) it is really run down. Things that were under repair the last time we stayed here, 10/12 months ago, are in the same state of disrepair. Missing fixtures, missing lightbulbs, broken beds, etc. All ice machines were turned off, don’t understand that. at least the free breakfast was the same standard.
Customer avatar
Posted by
on14 March 2025
Hi Betfertg,
Thank you for staying at the Holiday Inn Express & Suites Wylie West. We appreciate having you as one of our IHG One Rewards Silver Elite members.
We continue to push the boundaries of simplicity and friendly and responsive service when you need it. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements. I also sent you a private message to extend our sincere apology.
We will do our best to give you a better experience when you stay with us again.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.