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    14 February 2017
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    14 March 2025
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Corporate's Review Comments
 
Welcome to voco Saranac Lake NY - Waterfront, your perfect retreat in the heart of the Adirondack Mountains. Nestled on the shores of Lake Flower’s Pontiac Bay, our boutique hotel offers a relaxing and adventurous lakeside vacation. Explore the vibrant art community, shops, and dining in historic downtown Saranac Lake. From visiting the Olympic Center to skiing Whiteface Mountain to hiking Baker Mountain, we offer access to year-round activities. Enjoy amenities like our meeting and event space and indoor pool and hot tub at our pet-friendly hotel. After a fun-filled day, enjoy a craft beer at our onsite restaurant and unwind in our spacious, well-appointed guest rooms. Your Adirondack escape awaits!
 
Overall
5 out of 5
5 out of 5
Beautiful, updated hotel with extremely comfortable beds. The pool and hot tub were a great amenity and were well kept.
By Carrie from Upstate New York
Literally the ONLY thing I wish the hotel had was 24 hour coffee/tea. I get up early in the morning, and do not like room coffee. I had to wait, but it's certainly not the end of the world. We went "out of season" so maybe during peak season it would be different.
Highly recommend.
Customer avatar
Posted by
on14 March 2025
Hi Carrie,
We're thrilled to hear that you had a great stay with us and appreciate your high recommendation. Your feedback about the availability of coffee/tea is noted and we're always looking for ways to enhance our guest experience. Thank you for taking the time to share your thoughts.
- The Staff at Voco Saranac Lake NY - Waterfront
0points
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Rest easy in our 120-room hotel, designed for both business and leisure travelers. Positioned near MSU and Bozeman's top sites, our hotel offers convenient in-room amenities and a top-notch Athletic Studio. Facilities include an indoor pool, a well-equipped gym, and shuttle service to Yellowstone International Airport, ensuring a comfortable and convenient stay. Dine at our EVEN Kitchen & Bar, serving a variety of delicious meals and organic cocktails. Discover local art and culture with our curated experiences. Enjoy free Wi-Fi, complimentary parking, and a welcoming atmosphere. Our hotel is perfect for travelers looking for both relaxation and convenience, with easy access to downtown Bozeman, local businesses, and popular attractions.
 
Overall
5 out of 5
5 out of 5
Wonderful New Hotel!! The Beds Were So Very Comfortable!!! A Truly Wonderful Staff!
By Anonymous from Winston, Montana
Beautiful new hotel!! Some work still being done on exterior! The lobby is gorgeous, warm and welcoming!! The front desk staff was absolutely wonderful and caring!! Our room was just what we needed, spacious and clean! The huge walk in shower was great!! We will definitely stay there again!! Bar and restaurant on site which is a wonderful option!! The location to the airport was fantastic, you are literally 2 minutes away!!
Customer avatar
Posted by
on14 March 2025
Hi,
Thank you for the wonderful feedback! It’s great to hear that the welcoming lobby, spacious and clean rooms, and fantastic walk-in shower made your stay enjoyable. The front desk team will be thrilled to know they left such a positive impression. Being so close to the airport while offering on-site dining is something we’re proud of, and we look forward to welcoming you back again soon!
- The Staff at Even Bozeman Yellowstone International Airport
0points
0of 0voted this comment as helpful.
 
Rest easy in our 120-room hotel, designed for both business and leisure travelers. Positioned near MSU and Bozeman's top sites, our hotel offers convenient in-room amenities and a top-notch Athletic Studio. Facilities include an indoor pool, a well-equipped gym, and shuttle service to Yellowstone International Airport, ensuring a comfortable and convenient stay. Dine at our EVEN Kitchen & Bar, serving a variety of delicious meals and organic cocktails. Discover local art and culture with our curated experiences. Enjoy free Wi-Fi, complimentary parking, and a welcoming atmosphere. Our hotel is perfect for travelers looking for both relaxation and convenience, with easy access to downtown Bozeman, local businesses, and popular attractions.
 
Overall
5 out of 5
5 out of 5
Great Hotel with an above and beyond staff.
By PatP from Southern California. Laguna Beach
Being a new hotel you would expect it to be well appointed bright, clean etc. It was of course that. What made it really special in my opinion, was the staff. They were knowledgeable professional friendly and most of all accommodating.
Customer avatar
Posted by
on14 March 2025
Hi Patp,
Thank you so much for your kind words! It’s wonderful to hear that the team made your stay special. Being knowledgeable, professional, friendly, and accommodating is exactly what we strive for, and it’s great to know they made such a positive impression. We hope to welcome you back again soon!
- The Staff at Even Bozeman Yellowstone International Airport
0points
0of 0voted this comment as helpful.
 
Rest easy in our 120-room hotel, designed for both business and leisure travelers. Positioned near MSU and Bozeman's top sites, our hotel offers convenient in-room amenities and a top-notch Athletic Studio. Facilities include an indoor pool, a well-equipped gym, and shuttle service to Yellowstone International Airport, ensuring a comfortable and convenient stay. Dine at our EVEN Kitchen & Bar, serving a variety of delicious meals and organic cocktails. Discover local art and culture with our curated experiences. Enjoy free Wi-Fi, complimentary parking, and a welcoming atmosphere. Our hotel is perfect for travelers looking for both relaxation and convenience, with easy access to downtown Bozeman, local businesses, and popular attractions.
 
Overall
5 out of 5
5 out of 5
My new fave hotel!
By GoCatsGo82 from Belgrade, MT
I had an excellent stay here. It was quiet and comfortable. The room included a cute yoga set up with a mat, foam roller, cork block and sani wipes. The beds were comfortable and the room was spotless. Will be my new destination when staying in Montana. Within 10 minutes to the airport.
Customer avatar
Posted by
on14 March 2025
Hi GoCatsGo82,
Thank you for sharing your experience! It’s fantastic to hear you enjoyed a quiet, comfortable stay and appreciated the thoughtful yoga setup. Cleanliness and comfort are top priorities, and we’re thrilled we hit the mark. We look forward to being your go-to destination in Montana. Safe travels, and see you again soon!
- The Staff at Even Bozeman Yellowstone International Airport
0points
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Welcome to the Holiday Inn Ocala Conference Center! Situated in the heart of Horse Country and central to Ocala's top attractions, our hotel offers easy access to Silver Springs, the World Equestrian Center, and the Ocala National Forest. With a central location just off of I-75 and minutes from the Ocala International Airport, we're the perfect choice for business travelers or vacationers alike. Within minutes, families can enjoy an equestrian event or one of Marion County's many outdoor activities while business travelers make it to meetings on time with easy access to nearby corporations. Our Ocala Conference Center hotel is the perfect space to connect, with over 11,000 square feet of divisible meeting space, dedicated A/V equipment, internet connections, and onsite food and beverage options. The flexible meeting space and abundance of guest rooms make our hotel ideal for groups of 10-250 for weddings, business meetings, conferences, and more. We pride ourselves on delivering an affordable, enjoyable hotel experience where guests are always warmly welcomed. From the flexible booking options to our much-loved "Kids Stay & Eat Free" program, our top Ocala hotel is designed to bring families and friends together. We're passionate about exceeding our guests' needs, providing friendly service in a clean and inviting environment. Gather together for the important moments at the Holiday Inn Ocala Conference Center.
 
Overall
1 out of 5
1 out of 5
Old & Tired
By Sam1
The property shows its age. HVAC unit in first room was obnoxiously loud. Unit in second room slightly better. This property badly needs a complete renovation. We will not return. Staff tried their best, but lack tools to provide a satisfactory guest experience.
Customer avatar
Posted by
on14 March 2025
Hi Sam1,
Thank you for staying and sharing your experience at our Holiday Inn & Suites Ocala Conference Center. We appreciate you for being one of our IHG One Rewards Silver Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Contemporary Full Service Hotel Near Kansas State University Manhattan is nestled in the Flint Hills about 15 minutes from Ft. Riley and an hour west of Topeka. Home of Kansas State University, Manhattan is a historic city full of charm and excitement. Our Holiday Inn® Manhattan at the Campus hotel is directly across the street from the Kansas State University campus, so it is easy to take a stroll through the picturesque grounds. You can walk to Aggieville , the center of college social life and home to fun restaurants and unique shops. As a hotel guest, you'll also find yourself just down the street from Manhattan Christian College and within a few miles of Cico Park, the Sunset Zoo, Konza Prairie and Tuttle Creek State Park . If you're in town for business, you might like to know that we're near companies like Quaker Oats, Caterpillar, Kansas Air Center, AIB International and Farm Bureau . Our hotel's 24-hour business center offers a computer, printer and copier, and our meeting space is perfect for events large and small. No matter what brings you to Manhattan, our hotel's amenities help make it the perfect place to relax and enjoy your stay. You'll enjoy the outdoor pool, 24-hour fitness center with Precor equipment and Houlihan's , our fantastic restaurant where kids under 12 eat free. Make reservations today to enjoy everything our smoke-free Manhattan, KS hotel has to offer!
 
Overall
1 out of 5
1 out of 5
Great newly renovated hotel
By RemoteTurf from Lincoln, NE
Recently renovated hotel with quiet rooms and a convenient location to Kansas State University and Aggieville.
Customer avatar
Posted by
on14 March 2025
Hi RemoteTurf,
Thank you for sharing your thoughts about your stay in our Holiday Inn. It is a pleasure hosting an IHG One Rewards Platinum Elite member. Your loyalty since 2013 is much appreciated.
We strive to give great and impressive service to all our guests, and it makes us happy to read we exceeded your expectations.
Once again thank you for the wonderful and kind words of praise. We look forward to welcoming you back to our establishment.
Sincerely,
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Candlewood Suites Dallas Market Center / Love Field hotel is located just minutes from Dallas Love Field. We are conveniently located blocks from area hospitals and medical centers including UT Southwestern, Children's, and Scottish Rite. Downtown Dallas and Fair Park are located within minutes of the hotel. If you are flying into Dallas, take advantage of our 24 hour complimentary shuttle service to and from Dallas Love Field. Once you are here, enjoy our all-suite design with extra workspace, Candlewood Cupboard convenience store, gazebo grills, lending locker, outdoor pool, and complimentary laundry facilities. Travelers can experience such attractions as the AT&T Performing Arts Center, The Dallas Museum of Art, and the Perot Museum of Nature and Science as well as the Kay Bailey Hutchinson Convention Center and the American Airlines Center. The hotel is also located conveniently to Dallas Market Center and the World Trade Center.
 
Overall
1 out of 5
1 out of 5
Security Gars untrained
By African Boy from Colorado
I was kicked out from the hotel with all my family including a one month old baby and we all slept in our van. All this because of a misunderstanding with the security guard who lied on me saying that I was in the car having sex with my wife. I tried to explain to him that we were just talking in the car and he just went off and hit me with his extended stick weapon and called to police before me to kick me out of the hotel even though the service driver saw the whole thing and testified that he never see me doing any of the accusations. He was also out of his uniform and worn his uniform only after the police was on the way. I am currently looking for a lawyer
Customer avatar
Posted by
on14 March 2025
Hi African Boy,
Thanks for staying at the Candlewood Suites Dallas Market Cntr-Love Field. We appreciate you as an IHG One Rewards Platinum Elite member and your loyalty to our brands since 2021. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for what happened during your stay. I have shared your comments with the hotel management so they can address this internally.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn St. Louis - Downtown Conv Ctr located next to America's Convention Center & Dome , and just one block from St. Louis' newest expansion area "Washington Avenue" featuring unique dining, shopping boutiques and entertainment. Our convenient downtown location is just nine blocks from Busch Stadium , home of the St. Louis Cardinals & Ballpark Village, and Enterprise Center , home of the St. Louis Blues ! We’re minutes from some of Saint Louis' historical sites such as St Louis Gateway Arch, Anheuser Busch Brewery, Forest Park Zoo , and St Louis Union Station , home of the new St. Louis Aquarium . The Holiday Inn St. Louis - Downtown Conv Ctr features 293 beautifully appointed guest rooms and suites that feature a Keurig Coffee Maker, complimentary wireless high-speed Internet access, mini-refrigerator & microwave. You can relax in our indoor heated pool featuring a spacious pool deck, or get your heart pumping in our state-of-the-art Fitness Center. We're the perfect business address for visitors to Wells Fargo, PWC, Procter & Gamble, US Bank, Nestle Purina, AB, Accenture, Siemens, ADM, Marathon Petroleum, Schneider Electric, KPMG, Mallinckrodt & SLU.
 
Overall
1 out of 5
1 out of 5
The quality of this location has gone down
By DarkStitches from New Orleans
I've been staying at this hotel for a week, once a year since 2016. Every time it's been a wonderful host hotel to the transworld tradeshow, until this year. Admittedly I haven't been there since 22 and the difference in hotel service is night and day! The restaurant was hardly available (minimal hours on Friday ans saturday when on years past it was open the entire stayI could count on it for a quick dinner. Even the menu changed to basic frozen bar foods. The breakfast was just as horrible the one day we tried it. No fresh fruit at all, only powdered eggs, sausage, bacon amd biscuits for $12!!
Only one elevevator worked the entire time with a fully booked hotel.
The hallway on the 2nd floor was slushy with nasty smelling mildew/sewerage water...but it was being fixed by a fan blowing the smell throughout the hall.
The thermostat was totally busted and we couldn't control the temperature. The room was 75+ and I'm menopausal so just guess how well that heat worked with my night sweats. I barely got any sleep! If you knew how hard we work while doing this show you'd understand why a good rest is so important. I'm getting over 20,000 steps in each day while carrying something...i needed rest and a good meal to start my day and your hotel provided neither! Why didn't we move rooms? It was offered after day 3....we'll in speaking with other attendees, they all had hot rooms too. We would have likely gone to another hot room. We finally got a fan after begging for 3 days.
The bedding was 2 sheets with a bare duvet insert between them
Torn up shower curtain but 2 days of our stay we had no hot water so we didn't shower as much as we needed. Now I'm hitting the show floor with barely any sleep, no breakfast and now no shower! I called the front desk to ask about the water and she informed me that they had just turned the boiler back on...
The nicest and most accommodating person I encountered was a maid on the 2nd floor and I'm so mad I can't remember her name right now.
I feel bad for the employees there because they had to take the brunt of everyone's anger, and yes I said everyone! There wasn't a single happy guest there that week. We are even talking to officials at the tradeshow to drop holiday inn as a host hotel.
I think most issues can be traced back to poor maintenance, cutting corners and cheaping out.
The manager refunded part of our money, he seemed like it was something he had to do a lot...he was nice and apologetic. He shouldn't have to be if the hotel was just taken care of properly.
The as a cherry on top, our last day there we discover a cockroach in the coffee maker that we had drank from all week!
Customer avatar
Posted by
on14 March 2025
Hi DarkStitches,
Thank you for staying and sharing your experience at our Holiday Inn Saint Louis - Downtown Convention Center during your event. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Candlewood Suites of Baytown, Texas Houston area visitors seeking accommodations suitable for vacation, relocation, temporary work assignments or a single night's stay opt for the Candlewood Suites® Hotel Baytown. Thoughtfully situated in east Houston off I-10, just over 30 minutes from Hobby Airport (HOU), this hotel's location in Baytown allows for easy access to the most popular area attractions and business destinations. With companies like Dow, Rohm and Haas, Chevron, BP, Exxon and Equistar just around the corner, its no wonder that those looking for extended stay hotels in the Houston area choose this one. Available resources, including a Business Center with fax, copy and print services, and a meeting room for up to 45 people, appeal to corporate guests, as well. Local tourist spots like Pirates Bay Waterpark and Houston Raceway Park are within a few miles of this hotel's location in Baytown. They offer Texas leisure travelers lively venues for recreation. Notable historic sites, including Battleship Texas and San Jacinto Monument, are within a short drive. Well-appointed with amenities that enhance any travel experience, this hotel's property in Baytown, Texas features 24-hour services such as a Fitness Center, free laundry facilities and the Candlewood Cupboard Sundry shop. Additional perks include an outdoor pool, Lending Locker, and guest grills. Let us be the solution to your temporary housing needs!
 
Overall
1 out of 5
1 out of 5
TERRIBLE Manager!!
By Tiffany from SC
I had an horrible experience during my stay at this location. The front staffing “manager”, Amy, is very rude and unprofessional. She really makes the hotel feel so inhospitable and unwelcoming. I will not be returning nor do I recommend staying here to anyone.
Customer avatar
Posted by
on14 March 2025
Hi Tiffany,
Thank you for staying at the Candlewood Suites Baytown. We appreciate you as an IHG One Rewards Gold Elite member and your loyalty since 2021. We work hard to deliver an exceptional guest experience. I am sorry for the level of customer service you received during your stay. I have alerted the hotel management about your comments and sent you a private message with additional details.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to serve you better.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Crowne Plaza® Manchester Airport hotel, a newly refurbished hotel. Located next to Terminal 1 and 3 and in easy reach of Terminal 2, a short 6 minute walk. The hotel is just minutes from the M56 motorway. Direct trains from the Airport train station at Terminal 2 take just 20 minutes to reach central Manchester. Whether your stay with us is pre-departure or post-arrival, take advantage of the airport shuttle service connecting you to all terminals and the airport train station to ensure your travels are as smooth as possible. The Crowne Plaza Manchester Airport Hotel perfectly balances business with leisure. Close to the corporate hub of Manchester Airport businesses, our hotel services offer support to our business travellers in staying up to date and ready for the day ahead with free hi-speed Wi-Fi throughout the hotel and club lounge services. For our leisure guests, convenient park, stay and fly packages are available. Within the hotel itself, enjoy the surroundings of our modern, contemporary and vibrant open spaces including an on-site restaurant serving a variety of British and International dishes to suite all tastes. Why not unwind with a refreshing drink at the bar, or a revitalizing coffee from our Starbucks coffee corner. For the energetic, step into our 24-hour Fitness Centre. All our 299 bedrooms have been fully refurbished to a high specification and are all air-conditioned.
 
Overall
1 out of 5
1 out of 5
Not good service
By Cugsy
Hi checking was smooth and swift. But that’s where it ends.
I waited at the bar to get served which is fine
But then met by. Iian the gray haired older man who lacked any customer service just grunted what would I like he was disappointed that I didn’t know my table number even when I pointed to it he was huffing and puffing.. the barman next to him could see I wasn’t happy with the way he was talking to me…no thank you no smile nothing..tithe bar was full of kids running around (8pm) those same kids and parents were then next to my bedroom making noises and slamming doors until Well after midnight. My 4am alarm was very welcoming to get out of there very quickly…
Not a very good experience
My partner is the main account holder we use your hotel groups a lot through her account
This will not put us off
But Iian would be better suited behind the kitchen doors rather than in front of them as I sat he noticed he was like that with other guests
Regards
John curran
Customer avatar
Posted by
on14 March 2025
Hi Cugsy,
Thank you for staying and sharing your experience at our Crowne Plaza Manchester Airport. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.