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- First review comment14 February 2017
- Last review comment17 March 2025
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Corporate's Review Comments
Welcome to the Holiday Inn Express Tampa North I-75 - University Area . We are less than 3 miles from the University of South Florida - home of the Bulls and 12 miles from historic downtown Tampa. Nestled in Telecom Park we offer a great location for anyone traveling to Temple Terrace or Tampa area.
Accommodations include complimentary Wi-Fi, self-parking and hot breakfast buffet daily. Fitness buffs can enjoy our complimentary fitness center or take a dip in our outdoor heated pool while catching some rays on our large patio area. All large guest rooms are equipped with microwaves, mini-fridge, Keurig, 32" TV and work desk. Our Suites offer all these amenities plus a separate living room area with a sleeper sofa.
Overall
2 out of 5
Will not book this location again.
By Mandy
from AL
Staff was rarely around. hotel was loud people slamming doors and running down halls. We could hear when someone was peeing in the toilet in another room. We were unable to get snacks as no one was at the desk. I was awoken at 130am every night by other guest being loud. Phone in room did not work at all. The shower took forever to get hot water when water was turned all the way it was barely warm.
Posted byCorporate
on15 March 2025
Hello Mandy,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Tampa North Interstate-75 - University Area, where our guest's needs matter most. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2021.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
Return to an era of style and sophistication at Holiday Inn & Suites East Peoria. We are East Peoria's top rated hotel and restaurant located in the new Levee District. Our hotel is conveniently located off of I-74. Our hotel is immersed with modern amenities that include Tesla and EV charging stations, a 3,000sqft fitness center that includes cardio and strength training equipment. Watch our 3D printer in action as it makes trinkets, located in our bright, large lobby. We also have a spacious indoor pool and hot tub, business center and shuttle services. Our guest rooms include floor to ceiling windows, state of the art eco-friendly water loop system designed to quietly heat or cool your guest room, and a fresh, stylish design. Our award winning on-site restaurant is Johnny's Italian Steakhouse. At Johnny's, our steaks take center stage and are complimented by a gourmet assortment of Italian cuisine and seafood, alongside an expertly curated wine list. With new-fashioned luxuries and old-fashioned service and hospitality, Johnny’s Italian Steakhouse brings the Rat Pack era to the 21st century. We are conveniently located near Caterpillar’s East Peoria business offices and complexes. We are also nearby OSF St. Francis, Unity Point Health, Komatsu, Bradley University, Illinois Central College along with Eastside Sports Complex and the Louisville Slugger complex.
Overall3 out of 5
Above average hotel
By 5678 9999
from Chicago, IL
Stayed at this holiday inn for business purposes, room was alright, albeit a little dated. Staff were friendly and helpful. Overall, a good hotel with the area, will introduce to other friends and family.
Posted byCorporate
on15 March 2025
Hello 5678 9999,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Hotel And Suites East Peoria, where travel is a joy for all. We value you as an IHG® One Rewards member and your loyalty to our brands.
We strive to go above and beyond to create a wonderful experience for our dearest guests. We are happy about your compliments, and our staff would be most grateful to know they had made a difference in your experience. I will share your feedback with our upper hotel team regarding the issues, and I am confident that we will identify the areas that require improvement.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
Located in the heart of the White Mountains This hotel's cozy accommodations are set in the gorgeous White Mountains of New Hampshire, minutes from all that Mount Washington Valley has to offer. The Holiday Inn Express and Suites is across the street from Settler's Green Outlet Village, two miles to Downtown North Conway where you can experience unique shops, restaurants and visit the Conway Scenic Railroad. Storyland and Mt. Washington are only a short drive with beautiful scenery along the way! If you’re looking for outdoor adventure, the Saco River, Echo Lake State Park and the National Forest are only minutes away. Business guests seeking hotels in North Conway, New Hampshire appreciate convenient access to Memorial Hospital and businesses like Hunting Dearborn Int'l. Free hotel-wide, Wi-Fi access is provided, as is a 24-hour business center, so patrons have the resources they need on site. No matter what your itinerary, the free, hot Express Start Breakfast Bar ensures that you're ready to tackle the day. The glass-domed, heated pool and hot tub offers a relaxing escape. Let us make your stay a memorable one. Book today!
Overall3 out of 5
Tired
By Michelle424
from Massachusetts
We were unaware the hotel was under renovations as it wasn't mentioned at time of booking. It didn't really hinder our stay though.
This hotel looks very tired starting right away with the elevator.
Our room could have been a lot cleaner it didn't appear to be vacuumed well. The furnishings looked "tired" as did the bathroom. The Keurig coffee machine was dust laden. There was a lot of dirt accumulated in the bathroom corners, the bathtub was stained and the blow dryer was broken. Staff promptly brought a replacement.
Surprisingly the beds were comfortable.
Staff was very pleasant to deal with.
Overall, I would not recommend this property, this may be why they are undergoing renovations. It looks very tired.
We have stayed at many other Holiday Inn Express locations and this was the worst we have been at.
This hotel looks very tired starting right away with the elevator.
Our room could have been a lot cleaner it didn't appear to be vacuumed well. The furnishings looked "tired" as did the bathroom. The Keurig coffee machine was dust laden. There was a lot of dirt accumulated in the bathroom corners, the bathtub was stained and the blow dryer was broken. Staff promptly brought a replacement.
Surprisingly the beds were comfortable.
Staff was very pleasant to deal with.
Overall, I would not recommend this property, this may be why they are undergoing renovations. It looks very tired.
We have stayed at many other Holiday Inn Express locations and this was the worst we have been at.
Posted byCorporate
on15 March 2025
Hello Michelle424,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites North Conway, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express & Suites in St. Joseph, MO. We are conveniently located off Interstate 29 at exit 50 making it a convenient choice for both business and leisure travelers. We are just walking distance from the Shoppes at North Village and an array of dining options.
The Holiday Inn Express & Suites is also in close proximity to the following major companies, Boehringer Ingelheim, Mosiac Lifecare, Herzog Industries, Johnson Controls Inc and Triumph Foods to name just a few.
Whether in town for business or pleasure, our hotel offers modern comfort with a feeling of home. Our nicely appointed rooms include high-speed wireless Internet,
42 inch flat screen TVs, microwaves and refrigerators. The hotel is also equipped with a business center, guest laundry, meeting space and deluxe suites are available.
After your busy day, feel free to take a dip in the indoor heated pool or enjoy your workout in the fitness center. You can fill up at the Express Start Breakfast Bar with a delicious array of hot and cold favorites. Make your reservations to "Stay Smart" at our St. Joseph hotel today! We look forward to welcoming you. Call today and let us help you plan your next Midwest getaway!
Overall1 out of 5
Very poor staff very rude asst mgr told me if I dint like how he ran his hotel I could leave and I did
By Bear
from St Joesph Missouri
Covert rude staff entered my room while I was out told me if I didn’t like it I could leave as he was screaming at me that it was his hotel and he could do whatever he wanted when he wanted
Posted byCorporate
on15 March 2025
Hi Bear,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Saint Joseph for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Award Winning Holiday Inn Express & Suites in Warren, Ohio. Our hotel is ranked at the top of our brand for its outstanding service and amenities. Our dedication to providing the utmost accommodations and service has earned us IHG’s prestigious Torchbearer Award an unprecedented 18 consecutive times.
Our hotel is conveniently located near local businesses such as; Aptiv, The General Motors (GM) and LG's Ultium Cells battery plant, KennaMetal, and Lordstown Motors. Guests coming in to visit the local Universities can find that we are centrally located between Youngstown State University and Kent State University Trumbull Branch.
Our guests are invited to relax and enjoy the quiet serenity on our beautiful patio featuring a waterfall and koi pond. Take a look at our photos, our attention to detail and our emphasis on exceptional service ensures a memorable experience that will quickly make us your hotel of choice in the Warren area!
Overall1 out of 5
Not a welcoming place for black people!
By Vanessa
from Niles,Ohio
Long story short as a black women with black kids don’t go here!
Posted byCorporate
on15 March 2025
Hi Vanessa,
Thank you for staying with our Holiday Inn Express And Suites and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards member. Thank you for your loyalty and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Experience Extra Value at our Official Universal Partner Hotel
Welcome to the Holiday Inn Express & Suites Nearest Universal Orlando, where we’re committed to providing a clean and unforgettable stay for everyone.
Enjoy the convenience of being within walking distance to Universal Studios Florida, Universal Islands of Adventure, Universal CityWalk and Universal Volcano Bay or take advantage of our complimentary scheduled shuttle which also includes SeaWorld™ Orlando! Onsite hotel parking is included. Just a few minutes off International Drive (I-Drive), explore the best shopping, restaurants and entertainment Orlando has to offer. Orlando Premium Outlets, Mall at Millenia, Kia Center, Fun Spot America Theme Park and Orlando Convention Center are all under 10 minutes away.
Every stay includes a free hot and healthy breakfast with a variety of options the whole family will enjoy, free Wi-Fi, and use of our Fitness Center and outdoor pool. Conveniently purchase your parking tickets or reserve your seat on the shuttle from our onsite Universal Vacation Planning Center!
Every guest room features a Keurig coffee maker, spacious work desk, mini fridge, microwave and safe. If you're looking for some extra space, upgrade to a suite. Our suites have separate living space with a sleeper sofa and select suites offer wet bars with dining tables. Don't leave your furry friend behind - pets are welcome!
Overall1 out of 5
Never again!
By Ci Ci
from Fort Knox, KY
I WILL NOT be staying at this hotel or IHG ever again. I travel A LOT due to my profession and as we were checking out, we were treated very poorly. I got no sleep and the rooms were not great. Definitely a 0 out of 10. I DO NOT recommend.
Posted byCorporate
on15 March 2025
Hi Ci Ci,
Thank you for staying with our Holiday Inn Express And Suites and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards Silver Elite member. Thank you for your loyalty since 2013 and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn and Suites Green Bay Stadium. When traveling for business or leisure in the Green Bay area, experience the award-winning Holiday Inn & Suites Green Bay - Stadium. We are conveniently located off of HWY 41 and minutes from Green Bay’s Austin Straubel Airport with complimentary shuttle service available.
With an array of room types, we are certain to have something to suit your needs, including our executive suites. Modern amenities such as a refrigerator, microwave, LCD television, spacious work station and ergonomic chair, just to name a few, complete each room. Take advantage of our complimentary wireless Internet, our 24-hour snack shop and our Business Center during your stay or opt to take a dip in our indoor pool or whirlpool after a long day. For breakfast and dinner look no further than the Golden Greats Bar & Grill, featuring daily specials and nightly cocktail hour.
Minutes from the famous Lambeau Field, Resch Center/Shopko Hall, KI Convention Center, Bay Park Square Mall as well as other family friendly activities such as the DePere Ice Center, Cornerstone Community Ice Center and Bay Beach Amusement Park .Located within minutes of Georgia Pacific, P&G, Schneider National, Schreiber Foods, , United Health Group, Fosber America, Humana, IBM, Aurora Healthcare, Fabio Perini, Green Bay Packaging, Illinois Tool Works, Pioneer Metal Finishing, Wal-Mart, and Kimberly Clark.
Overall1 out of 5
Awful guest service
By Very Disappointed Guest
from Green Bay Stadium
I’ve always had good experiences with IHG…that changed at this hotel. AWFUL guest services. After discovering bed bugs at check - in …mind you a late night check - in after a long tiring day - I was forced to deal with staf. While the staff gave me a new room - they minimized the concern immediately.
The next day I complained to their General
manager Jenna Schultz- who immediately denied that these could be bed bugs until after their cleaning company inspection. She was a self-proclaimed bug expert who could easily tell that these were just small “beatles” in the bed sheets - not bed bugs…her words...as if that makes a customer feel better after that kind of discovery when crawling into bed at 3 am. Smh…
manager Jenna Schultz- who immediately denied that these could be bed bugs until after their cleaning company inspection. She was a self-proclaimed bug expert who could easily tell that these were just small “beatles” in the bed sheets - not bed bugs…her words...as if that makes a customer feel better after that kind of discovery when crawling into bed at 3 am. Smh…
Does a customer need to show and threaten the use of photo & video evidence of the bed bugs? Well - that’s what I was forced to do. And after showing her the photo & video the GM’s response was the same, and I was offered a whopping 20% discount on my next night stay…wow thanks.
I have been a longtime loyal rewards member of IHG and use their properties regularly.
After this experience I can truly say that I will probably never use them again. And good luck if you actually have an issue - especially considering the gravity of this problem with it being BUGS in my BED.
When problems arise - it is the responsibility of the hotel staff, especially management, and then the corporate management to take care of its customers. None of that happened here.
If IHG can’t take care of its valued rewards members…how do they treat their other customers?
Do not stay at this hotel - and if you have to and are forced to deal with an issue - best of luck - you will need a profound act of God to get a room comped.
Worst hotel experience I’ve ever had.
Posted byCorporate
on15 March 2025
Hi Valued Guest,
Thank you for staying with our Holiday Inn Hotel And Suites and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards Silver Elite member. Thank you for your loyalty since 2023 and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Staybridge Suites Houston IAH-Beltway 8 which is less than 6 miles from the George Bush Intercontinental Airport. We are centrally located with accessibility to I-45, US-59, and Sam Houston Tollway to ensure a convenient commute anywhere in Houston. We offer complimentary airport shuttle to and from IAH. Looking for the perfect business hotel or long term stay hotel? We offer complimentary Wi-Fi, a 24-hour business center and spacious work areas in our guest suites. We are close to corporate offices including HMH Drilling, Praxair, Airgas, Baker Hughes, Halliburton, Schlumberger and General Electric.
You’ll enjoy the comforts of home in this Extended Stay Hotel featuring full kitchens in every apartment style suite, onsite complimentary laundry facilities, 24-hour fitness center and seasonal outdoor pool. We offer complimentary hot breakfast buffet and a weekly social reception offering light fare and drinks. Wanting to extend your business trip with family? We are pet friendly and family friendly too and are close to many major Houston attractions.
Overall1 out of 5
Worse hotel ever
By Winnie
from Dallas, tx
Bad experience. Dirty hotel room is not clean with roaches around and unsafe.
Posted byCorporate
on15 March 2025
Hi Winnie,
Thank you for staying with our Staybridge Suites and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards member. Thank you for your loyalty and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express & Suites® Located minutes outside of historic Charleston, SC our hotel is situated off I-26 within five miles of the Charleston International Airport, Boeing, Bosch, Volvo and in the center of the state's largest retail district. Within walking distance there are over a dozen restaurants and the Northwoods Mall. Our contemporary hotel provides a name that you can trust when visiting the Lowcountry. Our Holiday Inn Express® Charleston - Ashley Phosphate hotel promises to exceed your expectations. We're ideally located so you and your family can enjoy the many nearby attractions including Carolina Ice Palace, Cypress Gardens, Patriots Point and plantations. If the beaches have drawn you to the area, you'll be glad to know that Isle of Palms is 16-miles and Folly Beach is just 20-miles away. Our hotel in North Charleston is near the Convention Center, the Air Force Base, Naval Weapons Station, Palmetto Commerce, Bushy Park and all major industry. Our hotel is an ideal place to stay for business travelers. Complimentary high-speed Internet access, a 24-hour Business Center, and a large meeting room make conducting business easy when staying with us. Unlike Other Charleston, SC hotels we offer an array of complimentary amenities to help make your stay fabulous including a hot breakfast, Manager's Reception, Fitness Center, and outdoor swimming pool that is open seasonally. See you soon!
Overall1 out of 5
A Disappointing Experience
By jkr8787
I booked this hotel for a work trip and there was no mention of the hotel being under construction. Upon pulling up the windows of the rooms were visibly dirty and a yellow/green haze on many of them. I walked through construction where the lobby was covered in dust and had no space for seating, breakfast, or anything as we pictured on the site. I also stood unnoticed at the front desk for a few minutes while the staff was outside smoking and chatting with members of the construction crew. I cancelled this reservation before the check in time, which according to the IHG app and my companys booking app wouldnt incur any fee, but was instead charged a no show fee and for the first night of the stay. I called customer support at IHG but this hotel is technically privately owned and managed, and they arent offering any refund assistance. I was able to book another IHG hotel and had a great experience. I would strongly consider another location if youre considering this hotel for your stay in Charleston.
Posted byCorporate
on15 March 2025
Hi jkr8787,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Charleston-Ashley Phosphate for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Downtown Shreveport Business & Entertainment District
Conveniently located off I-20 in the heart of the vibrant Shreveport Downtown area, our Holiday Inn Express & Suites Shreveport hotel is superbly located for both the leisure & business traveler. Area businesses, entertainment options & family attractions are all just minutes away. Are you a simple, smart traveler? Look no further, you are in the right place as our hotel features great amenities & true Southern Hospitality!
Shreveport-Bossier City offers ample opportunities for you to succeed in business with the likes of GE Prolec, SLB Manufacturing Facility, Amazon, Shreveport Convention Center, Willis Knighton & Ochsner Hospitals, G-Unit Film & Television, and Barksdale Air Force Base all within 15 minutes. Seeking fun & adventure? Be sure to visit the East Bank & Red River Districts, enjoy world famous Louisiana Cuisine or plan your stay to enjoy an event at Festival Plaza. Be sure to check Brookshire Grocery Area & Shreveport Municipal Auditorium concert schedules, too.
Designed for the smart traveler, at Holiday Inn Express & Suites Shreveport you will enjoy a clean, consistent and comfortable stay. Enjoy our complimentary Start Fresh Hot Breakfast, free Wi-Fi, 24/7 business center, spacious fitness facilities, an outdoor sparkling pool and free onsite parking. Each room includes a refrigerator, microwave, coffee/tea maker, and plush bedding. We are ready to welcome you in.
Overall1 out of 5
Bed was comfortable everything else was terrible. Dirty and smells moldy
By John77
from Shreveport Louisiana
Terrible would never stay this hotel again. Bed was comfortable everything else terrible. Not going to clean room or leave you towel and same exact breakfast every morning
Posted byCorporate
on15 March 2025
Hi John77,
Thank you for staying with our Holiday Inn Express And Suites and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards Silver Elite member. Thank you for your loyalty since 2018 and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.