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    14 February 2017
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    16 March 2025
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Corporate's Review Comments
 
Welcome to the new Holiday Inn Express & Suites Lancaster East-Strasburg! Strasburg’s newest and most modern hotel is nestled within the quaint village of Strasburg. The hotel is centrally located just minutes away from Route 30, Old Philadelphia Pike, Interstate 283 and Downtown Lancaster. Business travelers will benefit from the proximity of our Holiday Inn Express & Suites hotel to many nearby companies including Case New Holland, Chrysler Ag, Con Ag Foods, Exelon Energy, Kellogg Co, CLC and Tyson Foods. Our hotel offers easy access to many attractions including Sight and Sound Theater premiering Queen Ester, Strasburg Railroad, National Toy Train Museum, American Music Theater, Dutch Wonderland Amusement Park, and Kitchen Kettle Village . Guest can enjoy the convenience of Shops@Rockvale and Tanger Outlet shopping centers in close proximity. Hotel guests can enjoy amenities including business and family friendly accommodations, Indoor Pool, free high-speed wireless Internet access, and our complimentary Express Start™ breakfast served daily. Don’t forget to try our Holiday Inn Express exclusive cinnamon rolls included in the complimentary hot breakfast. Guest can also experience our fully equipped fitness facility. This space has been specifically designed with your health and wellness in mind.
 
Overall
1 out of 5
1 out of 5
Poor Customer Service
By Jeff from Massachusetts
I do not recommend this hotel at all.
Room was dirty, customer service was horrible.
I have been an IHG member for 10 years. I have stayed in Lancaster Pennsylvania several times. I decided to stay closer to where my business meeting was.
This decision was bad as this hotel is horrible.
Customer avatar
Posted by
on16 March 2025
Hello Jeff,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Lancaster East - Strasburg, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Our Alliance, OH Hotel Promises A Relaxing Stay Thanks to our great location, guests staying at the Holiday Inn Express Hotel and Suites Alliance can enjoy easy access to area attractions and businesses including the Pro Football Hall of Fame , The University of Mount Union, Brookside Farms, Malone University, Alliance Community Hospital, MAC Trailer Manufacturing and Coastal Pet . Our hotel boasts a 720-square-foot meeting room which is perfect for travelers who need to host an event while in the area. Our hotel also boast a Business Center that features print, copy and scan services, as well as computer access. Take advantage of the free high-speed Internet access throughout the hotel, as well as the heated indoor pool, whirlpool and Fitness Center. Guests visiting the Pro Football Hall of Fame will discover fascinating information on some of the sport's best athletes. Butler Rodman Park promises an afternoon of fun while Hoover History Center will fascinate history buffs. We are confident that the whole family will enjoy visiting Harry Londons Chocolate Factory, Glamorgan Castle, The Troll Hole Museum and Beech Creek Botanical Gardens . Area information is easy to find thanks to our helpful and knowledgeable staff. We also proudly offer a complimentary hot and cold Express Start Breakfast each morning which features our signature cinnamon rolls and pancakes as well as healthy options.
 
Overall
1 out of 5
1 out of 5
Would not recommend
By Hondo41 from Chicago, Il
Dirty property. Stains on floor, former guests socks left under the bed, dust everywhere, stains on walls, tub wouldn’t drain. No ironing board or iron. No fitness room. No one available to help
Customer avatar
Posted by
on16 March 2025
Hello Hondo41,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Alliance, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn St. Augustine World Golf , conveniently located off I-95, 15 minutes south of Downtown Jacksonville, and just a short 15 minute drive to the St. Augustine Historic District . The Holiday Inn St. Augustine World Golf has everything you need for a fun, getaway to the heart of the nation’s oldest city. Take a city tour with Old Town Trolley, or Ripley’s Red Train. Enjoy a stroll through the galleries, museums, and bistros along St. George Street. Enjoy the thrill of the canons at Castillo de San Marcos and climb the steps to the historic St. Augustine Lighthouse. Enjoy the day with Arnold Palmer, Jack Nicklaus, Sam Snead, Gene Sarazen and many other golf professionals at the World Golf Hall of Fame. Take in a round at the World Famous Slammer & Squire Golf Course or King & Bear Golf Course . Also located within 20 minutes of six other Florida’s First Coast of Golf’s Golf Courses. You can always add in a round or two at THE PLAYERS Stadium Course at TPC Sawgrass or St. Johns Golf Club. Ready to enjoy that Florida Sunshine? Take a short drive, and enjoy the day at Vilano Beach, St. Augustine Beach or Anastasia Island State Park. One day is never enough in St. Augustine . Add a few days on to your vacation and make sure to take a tour of Flagler College, zipline over alligators at the St. Augustine Alligator Farm Zoological Park, swim with the dolphins at Marine land, and make memories at the Bridge of Lions.
 
Overall
1 out of 5
1 out of 5
Worst IHG Experience
By Demominator from Jacksonville FL
This is the worst IHG experience I’ve had at any hotel and all the years I’ve been staying with this group of hotel chains. The grounds are being remodeled, in the hotel feels like chaos. The first room they put me and I asked them to make sure that they put me away from anybody who has children or pets as I would be working from the room and needed quiet space. After I went into the room they first assigned me, I left the room to go back down to my car and get something and across the hall for me two doors down with a circus of children and luggage being brought in. So I went back down to the desk and asked to be switched to another room, and took her a long time to find me a room, but then they put me one floor down. I went to check into this room and I noticed there was a curtain missing in the shower so on my way out to dinner I stopped at the desk to let them know that they need to put a shower curtain in. Honestly, the whole room was weird isn’t nothing in there for sound deadening, the furniture was weird and not really useful, and the floors were very uneven to walk across. The USB is in the lamps don’t work, the telephone didn’t work so I couldn’t even call the front desk. Disconcerting if I would’ve had an emergency. The only thing this hotel has in a positive way going for them was at the front desk. Concierge was very pleasant to deal with, but the building itself not in good condition. When I went out to get in my car the next morning, I found a piece of metal and a screw by one of my tires, just hoping at this point that I didn’t pick up any screws in my tires due to the construction on going in this location I would not stay here again.
Customer avatar
Posted by
on16 March 2025
Hello Demominator,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Saint Augustine - World Golf, where travel is a joy for all. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Welcome to our newly opened Holiday Inn Express Brussels Airport! Located just a quick 5-minute drive from Brussels Airport (BRU), our hotel is conveniently accessible via the E40 and E19 motorways. Situated near NATO Headquarters, Toyota, Honeywell, 3M, EY, and other corporate offices, our prime location caters to both business and leisure travelers. A mere 15-minute train ride from Diegem station connects you to the heart of Brussels. Elevate your stay with us, where convenience seamlessly blends with comfort. Our modern and spacious guest rooms feature thoughtful design elements, including blackout curtains, a smart TV, a tea/coffee station, air conditioning, and plush bedding. Kickstart your day with a free breakfast, stay connected using free Wi-Fi, and unwind at our bar offering a variety of beverages and snacks. Enjoy hassle-free parking in our covered facility. Your perfect stay awaits at the Holiday Inn Express Brussels Airport!
 
Overall
1 out of 5
1 out of 5
Do not expect quality sleep time
By Sleepless in Brussels
Brand new hotel, in which I have stayed several times already over few months time. In all rooms there is very noisy electricity fusebox, so when you try to sleep there is a constant squeaky sound coming - but this can be turned off by completely shutting power off in the room.
More issues are with the night staff of the hotel, who doesn't know / have resources to allow for uninterupted rest in the hotel. First time issue was noise from some other room, which the hotel staff couldn't find the source (understandable) but then they literally said, they were calling around for the rooms as well asking the clients if they are not making noise? And after 30 mins since my complaint they called me (around 3 am) to tell me that they couldn't find the source.
So they tried to solve noise by waking up several guests in the middle of the night? Front desk staff said they were told to do so by someone... Really?
Second time incident happened when I checked at midnight only to have to checkout at 4:30 in the morning. At 2 am somebody was trying to get into my room only to realise the front desk staff gave some other guests my room as well. My already short sleep was totally interupted. I demanded that the hotel management will get back to me to discuss the situation but nobody reach out yet after 3 weeks. I tried to remind them of myself with 2 emails - zero response.
So nice building, but do not count on having a good rest..
IHG platinum status guest
Customer avatar
Posted by
on16 March 2025
Hello Valued Guest,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Brussels - Airport, where our guest's needs matter most. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2014.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Freshly renovated and stay Inspired at the Holiday Inn Express® Harrisburg NE. The hotel's Hershey-Harrisburg area location lets travelers experience the best of central Pennsylvania from a convenient location. Families love being minutes from Hersheypark. Chocoholics will love visiting Hershey's Chocolate World. Tanger Outlets at Hershey offers world-class shopping for all ages and all interests. Visit the Giant Center, home to the Hershey Bears, for hockey games and for other entertainment. Hotel is close to downtown Harrisburg. Hollywood Casino at Penn National Race Course is minutes away, Gettysburg Battlefield and Amish Country Lancaster are just a short drive away. Business travelers visiting Harrisburg-Hershey will appreciate the hotel's convenient amenities like free high-speed wireless Internet access, Business Center The Hershey Foods, Milton Hershey School, Penn State Hershey Medical Center & College of Medicine and other area businesses are also minutes away. No matter your reason for visiting the Harrisburg - Hershey area, start your day at the free, hot Express Start Breakfast Bar, featuring cinn-a-bon cinnamon rolls and other hot items. Relax in the indoor, heated pool or work up a sweat in the 24-hour Fitness Center. For comfort, convenience & outstanding customer service choose this Holiday Inn Express® Harrisburg NE hotel.
 
Overall
1 out of 5
1 out of 5
Horrible
By Holley from Wv
I’m sorry I have tried to reach out about this horrible stay. Numerous things went awfully wrong. Someone walked into our room another guest had double booked. The front desk gave them the key. Also when I went down to address this problem the front desk could not help they didn’t speak English. I also had to carry my husband in a wheel chair up two flights of
Stairs because he couldn’t move our room to first floor once elevator broke during our stay!!! Please please contact me to discuss further not one person has reached out to me
Customer avatar
Posted by
on16 March 2025
Hello Holley,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Harrisburg Northeast, where our guest's needs matter most. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2022.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Hotel near Phoenix Sky Harbor International Airport (PHX) and Arizona Mills Mall in Tempe, AZ For a convenient location in a lively city, stay at the Tempe Holiday Inn Express Hotel and Suites, located less than 20 minutes from downtown Phoenix. Our hotel, only six miles from the Phoenix Airport (PHX) keeps you close to both business districts and magnificent desert landscapes. Our Tempe, AZ hotel is conveniently located close to several businesses near downtown Phoenix, such as Honeywell, State Farm, the American Heart Association, Wells Fargo, Arizona State University and Arizona University of Advancing Technology . We offer flexible meeting space with catering and a Business Center to help you host your next event. For leisure, enjoy watching IMAX or playing at the interactive Tilt Studios next door at the Arizona Mills Mall . While you are there, check out SEA LIFE Centre Arizona and LEGOLAND Discovery Center Arizona , sure to be a hit with the entire family! Escape to a new world at popular Arizona attractions such as the Phoenix Zoo in Papago Park , or Tempe Diablo Stadium and Spring Training near our hotel. Our enlarged guest suites provide the comfort and amenities you deserve, such as an outdoor heated pool and whirlpool, free Wi-Fi, and a daily hot breakfast buffet. Check out our great hotel deals and rates and book your reservation today!
 
Overall
2 out of 5
2 out of 5
Better out there
By Jmar
Staff was not real friendly, breakfast room very small with less choices than a normal IHG (no yogurt, hard boiled eggs, or milk cartons). Took very few people to fill all seating. Very little water pressure. Check out day rushed by housekeeping to leave (was 8:30) Much better options in Phoenix area. Would not stay here again.
Customer avatar
Posted by
on16 March 2025
Hello Jmar,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Tempe, where our guest's needs matter most. We value you as an IHG® One Rewards Diamond Elite member and your loyalty to our brands since 2013.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express Wylie West, your gateway to Wylie, TX, where southern hospitality meets modern comfort. Nestled amidst northeastern Texas' scenic landscapes, our hotel offers a warm atmosphere for travelers seeking relaxation or productivity. Indulge in well-appointed guest rooms with plush bedding, flat-screen TVs, and complimentary Wi-Fi. Explore downtown Wylie's historic charm, or venture to nearby parks like Lavon Lake Park for outdoor adventures. Sample local dining options catering to every taste. Planning an event? Our hotel offers flexible meeting spaces for corporate meetings, family reunions, or social gatherings. Our dedicated team will ensure your event's success. Experience exceptional service at Holiday Inn Express Wylie West. Book your stay today and discover Wylie's blend of comfort, convenience, and southern charm.
 
Overall
2 out of 5
2 out of 5
Not a high quality Holiday Inn Express
By Mike H from Lavon TX
Many Holiday Inn Express are just fair. This one was a little below fair. I have stayed at many hHoliday Inn Express (7) and only two meet the standards I expect from Holiday Inn Express.
The Holiday Inn Express was broken down and not to my liking.
Customer avatar
Posted by
on16 March 2025
Hello Mike H,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Wylie West, where our guest's needs matter most. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2022.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Steps from the iconic Singapore River, Holiday Inn Singapore Atrium is at the heart of the city. With seamless connectivity to Havelock MRT Station Exit 5 and 25 minutes from Changi Airport, we offer easy access to the Central Business District and Marina Bay. Explore Tiong Bahru, a perfect blend of heritage and urbanisation. Savour halal-certified dining and modern Cantonese cuisine at our restaurants, where kids 12 and under eat free. Host meetings and events in our flexible function rooms, stay connected with free Wi-Fi, tennis court, and unwind in our outdoor pool or 24-hour Fitness Centre. With comfortable rooms and thoughtful amenities like the executive lounge, lobby bar, and prayer room, we ensure an unforgettable stay in Singapore.
 
Overall
2 out of 5
2 out of 5
Tired
By Stu71 from Sheffield
Rooms very tired and in need of a refurb. Smelled of damp and the bed was hard and bowed in the middle. Poor sleep quality
Staff lovely and the room was clean.
Such a shame and because it was booked through a 3rd party we didn’t even get IHG reward points
Customer avatar
Posted by
on16 March 2025
Hello Stu71,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Singapore Atrium, where travel is a joy for all. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Steps from the iconic Singapore River, Holiday Inn Singapore Atrium is at the heart of the city. With seamless connectivity to Havelock MRT Station Exit 5 and 25 minutes from Changi Airport, we offer easy access to the Central Business District and Marina Bay. Explore Tiong Bahru, a perfect blend of heritage and urbanisation. Savour halal-certified dining and modern Cantonese cuisine at our restaurants, where kids 12 and under eat free. Host meetings and events in our flexible function rooms, stay connected with free Wi-Fi, tennis court, and unwind in our outdoor pool or 24-hour Fitness Centre. With comfortable rooms and thoughtful amenities like the executive lounge, lobby bar, and prayer room, we ensure an unforgettable stay in Singapore.
 
Overall
2 out of 5
2 out of 5
Tired
By Stu71 from Sheffield
Rooms very tired and in need of a refurb. Smelled of damp and the bed was hard and bowed in the middle. Poor sleep quality
Staff lovely and the room was clean.
Such a shame and because it was booked through a 3rd party we didn’t even get IHG reward points
Customer avatar
Posted by
on16 March 2025
Hello Stu71,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Singapore Atrium, where travel is a joy for all. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Seek out a refuge that’s beyond the norm. Modern, stylish, and distinct, our hotel lets you explore everything Oxford has to offer, just a short stroll away. Whether you’re here to take in the sights, visiting the University of Oxford, exploring landmarks, or kicking back with friends, we’ve got the best of Oxford on our doorstep. Stay minutes from the Bodleian Library, Ashmolean Museum, and Oxford Botanic Garden, and just a 20-minute drive from Bicester Village. You could spend days uncovering everything the city offers, from strolling along the River Thames, to checking out the local shopping and nightlife. When it’s time to recover, visit our spa, with a sauna, steam bath, and host of treatments. The rooms are the best part. Welcoming voco™ touches greet you, like premium bedding and invigorating aerated showers. With airflow cooling and heating, you’ll stay cosy and in control whatever the weather. And for added convenience, guests can enjoy ample on-site parking at the hotel, charged at £20 per car, per day. Wake up to a buffet breakfast, and enjoy all-day dining and drinks from Deacons. If you're hosting a special event, choose from our versatile meeting rooms. They’re perfect for conferences, social events, or weddings. Whatever you’re seeking, we’ll help you find it at voco® Oxford Spires. Come on in.
 
Overall
2 out of 5
2 out of 5
Unwelcoming and unhelpful
By SteveK from UK
Unpleasant stay, unhelpful staff and not welcoming. Nice property but for the price it should be top notch in terms of service and it just isn’t, very disappointed. Raised issues at checkout and was told for inconvenience and service issues would issue points as an apology, that’s never happened either which is why I’ve now left a review as just don’t do what they say they will. Overall a shame as the property is nice but service is incredibly important particularly when charging a premium
Customer avatar
Posted by
on16 March 2025
Hello SteveK,
I welcome your thoughts, and we are grateful you chose to stay at our voco Oxford Spires, where we delivers uplifting experiences. We value you as an IHG® One Rewards Diamond Elite and Ambassador member and your loyalty to our brands since 2011.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.