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    14 February 2017
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    20 March 2025
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Corporate's Review Comments
 
Welcome to Our Extended Stay Hotel in Alcoa, TN Searching for a relaxing setting in the Appalachian Mountains with a convenient location near downtown Knoxville? Then look no further than the Candlewood Suites extended stay hotel in Alcoa - Knoxville Airport . Our hotel's amenities include a free shuttle to McGhee Tyson International Airport TYS , also known as the Knoxville Airport. Our hotel's guests enjoy a variety of attractions, from seeing a game at UT's Neyland Stadium to a movie at the Palace Theater and Espresso Bar. For some outdoor fun, try a round of golf at the Pine Lakes Golf Course or a picnic at the Springbrook Park & Duck Pond, the largest park in Alcoa. Our hotel's location is also convenient to the Air National Guard, Alcoa Aluminum, Denso, Coca Cola Bottling Co, Kimberly Clark, the University of Tennessee and other businesses in downtown Knoxville. Business travelers can work efficiently in the 24-hour business center or at each suite's over-sized desk with a speaker phone and free high-speed Internet access. We go beyond other extended stay Alcoa, TN hotels to offer you great amenities, like free laundry facilities, a relaxing pool and a 24-hour Candlewood Cupboard convenience store. Each suite has a fully equipped kitchen, comfortable bedding, a 32in TV with a DVD player and a large workspace with free Internet access. A suite awaits you at one of the best pet friendly Knoxville airport hotels.
 
Overall
1 out of 5
1 out of 5
Awful!
By No Nickname from Rochester, MI
I never leave a review !
Felt compelled to do so since this hotel failed on every level expected of a hotel in this category.
We searched the beds sure we would find bed bugs, luckily we did not. The room was uncomfortably dirty: finger prints on light switches, walls, tv, kitchen appliances etc. smacked in the face of cat urine as I walked in the room. Halls and stairs had dried mud everywhere. People loitering outside in cars and tailgating. Will never stay at any Candlewood again due to this stay!
Customer avatar
Posted by
on20 March 2025
Hi Valued Guest,
Thank you for sharing your feedback and staying at the Candlewood Suites Knoxville Airport-Alcoa. I appreciate your loyalty and for doing business with IHG Hotels and Resorts as an IHG One Rewards Diamond Elite member since 2011.
We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the situation. I have alerted the hotel management about what happened and have also sent you a private message to discuss this further.
Thank you again for the business you bring to our IHG Hotels and Resorts. We look forward to the opportunity to share a more positive experience in the future.
Kind Regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Ocean City, MD Hotel Is a Paradise for Families Located at the north end of this barrier island resort city, the Holiday Inn Express® Hotel & Suites Ocean City is the perfect place to go when you want your leisure and business activities tinged with a little sun, surf and sand. We offer plenty of amenities for corporate travelers, that is, if they can pull themselves away from the dozens of attractions available to our hotel's guests in Ocean City, MD. The hotel's complimentary high-speed, wireless Internet access makes it easy to stay in touch with the office, while free local calls help you stay in contact with nearby clients. In addition, the Roland E. Powell Convention Center in Ocean City, MD is only a few miles from the hotel. While staying in this hotel's accommodations in Ocean City, Maryland, you can expect beautiful beaches and tons of exciting activities. The famous Ocean City boardwalk, which is full of food, games and shopping, is just a short drive away. For guests who want to enjoy the outdoors without all the sand and salt , Northside Park is situated directly behind the hotel's property. Come stay with us in Ocean City, Maryland, where our hotel's guests enjoy such conveniences as the complimentary, hot Express Start Breakfast Bar every morning. We even offer an indoor and an outdoor pool. These perks, combined with a location and friendly staff, make it nearly impossible not to enjoy your stay. Call us today!
 
Overall
1 out of 5
1 out of 5
Do not recommend on any level
By BkRb from Baltimore MD
Unfriendly guest services that are unwilling to help with any issues. Unable to get the room that I booked because of construction not mentioned during booking process. Breakfast was sparse and bland - egg whites with veggies is the only option for protein, other than undercooked sausage
Customer avatar
Posted by
on20 March 2025
Hi BkRb,
Thank you for staying at the Holiday Inn Express & Suites Ocean City - Northside. We appreciate you for banking on our hotel for your travel needs.
We aim to be the perfect place for our guests to relax, and enjoy their stay. I'm sorry for the issues you faced during your visit. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
Should you wish to discuss your stay with us further, please feel free to contact our Front Desk or the Manager on Duty by calling 410 250 7800 or sending an email to marie@hiexocmd.com.
We hope to accommodate you again for a chance to provide you with a truly seamless, and positive experience!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our Miramar, Florida hotel, just a short drive from Hard Rock Stadium. We're perfectly situated for both business and leisure, just minutes from top facilities and activities. Shoppers will love nearby Pembroke Gardens and Sawgrass Mills Mall, while those seeking more thrills can visit the Seminole Hard Rock Casino. Port Everglades and Port of Miami are within easy reach if you're heading on a cruise. Major business hubs are nearby, too. Lucent Technologies, Carnival Cruise Lines, and American Express all have headquarters in the area. With our Miramar hotel as your home base, you can enjoy busy, active days and come home to quiet relaxation. Unwind in our outdoor pool. Head for a workout in our 24-hour fitness center. Start each morning with a complimentary hot, fresh breakfast. Throughout your entire stay, enjoy free parking in our spacious lot. Our comfortable, clean room comes equipped with a microwave, mini-fridge, Keurig, 50" adjustable TV, and in-room safe. Enjoy peace of mind and comfort when choosing Holiday Inn Express & Suites Miramar.
 
Overall
1 out of 5
1 out of 5
ROACHES!
By KimDimSum from Anonymous
Found multiple roaches in our room. I killed one & showed them. Staff did nothing. No refund, no points....NOTHING. Breakfast was scarce. Walls thin. So, if you want to bring roaches home in your suitcase, then stay here.
Customer avatar
Posted by
on20 March 2025
Hi KimDimSum,
Thank you for staying at the Holiday Inn Express & Suites Miramar. We appreciate having you as one of our IHG One Rewards members.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements. I also sent you a private message to extend our sincere apology.
We will do our best to provide a better service on your next stay with us.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
You'll Love This Hotel's Location in Columbia, TN. Since the Holiday Inn Express Columbia Hotel is located directly off I-65 at exit 46, we're just a short drive from downtown Columbia and the Nashville Metro area, providing a quick commute for business and leisure travelers. While in Columbia, TN, our hotel's guests can utilize our heated, indoor saltwater pool. Several businesses, including General Motors, are nearby, and the Maury Regional Medical Center also calls Columbia, TN home. While in the area, you won't want to miss visiting historic sites, such as the James K. Polk House, Athenaeum Rectory or Elm Springs Sons of Confederate Veterans International Headquarters. If you love the outdoors, you will enjoy the beauty of Chickasaw Trace County Park and the Natchez Trace. Before you travel to downtown Columbia, stop by the lobby to enjoy our full hot complimentary breakfast served each morning. We offer free high-speed, wireless Internet access throughout the facility, as well, so you can stay connected to home and to the office. Call today to take advantage of our great hotel deals and rates!
 
Overall
1 out of 5
1 out of 5
Don’t Recommend
By ThatGuy
Black mold all throughout the hotel. If you were to pull out the vents in the bathroom you can see black mold lined up all down the insides of the wall. Constant water pipe leaks. Fire alarms going off when trying to sleep cause the water leaks messing with the alarms according to staff. Breakfast is probably the only good part of staying at this property. Using the pool is a 50/50, the pool heater might be working, it might not be. The General manage Sam is very rude and disrespectful. The Manager of the front desk is very unknowligble when it comes to assisting guest with anything. The Hindu lady that works here is very rude and seems like a robot when assisting guest. Have stayed here many time and would not recommend ever staying here. If looking for an IHG hotel in this area I would highly recommend Candlewood Suites. The only downside is Candlewood doesn’t offer breakfast but other than that it is a way better hotel.
Customer avatar
Posted by
on20 March 2025
Hi ThatGuy,
Thank you for staying at the Holiday Inn Express Columbia. We appreciate having you as one of our IHG One Rewards members.
We continue to push the boundaries of simplicity and friendly and responsive service when you need it. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements. I also sent you a private message to extend our sincere apology.
We will do our best to provide a better service on your next stay with us.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
While staying at the Holiday Inn Express and Suites Louisville N - Jeffersonville, located just north of downtown Louisville, Kentucky, you will enjoy a clean, convenient, and comfortable hotel. Our complimentary fresh, hot breakfast is available every morning, along with 24-hour coffee and tea. Stay connected with our complimentary Wi-Fi Internet service! After a busy day of travel or business, unwind with a dip in the indoor pool or enjoy a high-tech workout in our Fitness Center. We also provide complimentary computer and printer access in the inviting and spacious lobby area. If you should need private gathering accommodations, ask about our meeting rooms, able to handle small meetings, team building, or training space. Whether you are traveling for business or pleasure, the Holiday Inn Express and Suites Louisville N - Jeffersonville, Indiana, is conveniently located just minutes from the famed Churchill Downs, home of the beloved Kentucky Derby and the KFC YUM Center, host of concerts, major sporting events, conventions and more. You can always find our friendly and courteous staff eager to provide you with excellent service, plus all the little extras you expect! The next time you find yourself in need of a clean, modern, friendly, and reasonably priced hotel, come see us at the Holiday Inn and Suites Jeffersonville, Indiana!
 
Overall
1 out of 5
1 out of 5
Horrible customer service
By SWRIGHT from Columbia, TN
We are Diamond Elite members. We were in town for my brother ln laws funeral. The for of us stayed for 3 nights. We reserved a room or my brother who was coming in town to do the eulogy for us. The day he was supposed to check in he called sick due to the flu which had impacted the entire family. So, we had to cancel. I spoke to the front desk, who told me they cannot credit until it is charged. A week later the charge hit. I called IHG. The rep was very empathetic and courteous; however, she stated the local office had to credit because they keep the records, but it should be refunded. They left a message, and I left 4 messages for the manger without a return call. I called today, instead of speaking to me, he let someone else tell me he would not refund the money. At least put credit on my ihg for a future stay. But, no, We stayed at this same resort the week before when we came in town to comfort my sister due to the loss of her husband. We WOULD HAVE stayed there every time we come in town which we planned on doing regularly to support her. Never again.
Customer avatar
Posted by
on20 March 2025
Hi SWRIGHT,
Thank you for staying at the Holiday Inn Express & Suites Louisville North - Jeffersonville. We appreciate you as one of our loyal IHG® One Rewards Platinum Elite members.
We strive to consistently deliver a friendly and responsive service when our guests need it. I'm sorry for what happened. I have shared your comments with the hotel management team. We will certainly utilize your feedback to improve future guests’ experiences. I also sent you an email to follow up.
We hope to see you soon in your travels and we'll do our best to serve you better next time!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express and Suites Manhattan, One of the Best Manhattan, Kansas Hotels. The Holiday Inn Express and Suites Manhattan is nestled in the Flint Hills about 15 minutes from Ft. Riley and an hour west of Topeka. Manhattan is a historic city full of charm and excitement. The hotel is located at the gateway to Manhattan near local attractions including the Flint Hills Discovery Center and the Manhattan Conference Center. For our business travelers, the Holiday Inn Express and Suites Manhattan is a short distance from Quaker Oats, Caterpillar, Kansas Air Center, AIB International, Farm Bureau and the future home of the National Bio and Agro Defense Facility. Also convenient to Manhattan Christian College, Kansas State University campus; known for Aggieville, the center of college social life and home of fun restaurants and shops unique to Manhattan, KS. The beautiful Konza Prairie and Tuttle Creek State Park are also within a few miles of the hotel. Enjoy the indoor pool, 24-hour Fitness Center and each morning delight in the free hot Express Start breakfast. Make reservations today to experience everything the Holiday Inn Express and Suites Manhattan hotel has to offer!
 
Overall
1 out of 5
1 out of 5
Interesting Stay
By Skkywlkr from Mission, KS
I checked into this hotel on a Tuesday night, provided my ID and credit card, and was issued room cards. I have stayed here many times, so knew what to expect. Tuesday night was uneventful, and on Wednesday, I spent all day at a conference. When it was over, I went back to my room to change my clothes and go out and get something to eat. You can imagine my surprise when I heard somebody rattling the door, then it opened and there stood a woman. We both went down to the front desk, they apologized and gave her a new room. About two hours later, I again got a call from the front desk explaining that they had me as a "No Show", although I clearly wasn't. All of my luggage was in the room, the bed had been slept in and so forth. When I checked out of the hotel, I specifically asked the clerk if everything had been straightened out. She assured me it had been. The bill showed 2 nights stay, but shows that I didn't check in until Wednesday instead of Tuesday. My company rejected the receipt due to thee messed up dates and I was not getting reimbursed for the hotel bill, which was on my credit card, or for my per deim. After calling the Manager after my expense report was rejected, I was finally issued a new bill, only charging me for 1 night now, with the check in date still incorrect. I spoke with a total of 4 people five times to try and get it straightened out. I am sure they were trying, but all I got was "We are sorry somebody just walked into your room while you were changing clothes,." Poor customer service at best. Lack of training, at worst.
Customer avatar
Posted by
on20 March 2025
Hi Skkywlkr,
Thank you for staying at the Holiday Inn Express & Suites Manhattan. We appreciate having you as one of our IHG One Rewards Platinum Elite members.
We continue to push the boundaries of simplicity and friendly and responsive service when you need it. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements. I also sent you a private message to extend our sincere apology.
We will do our best to provide a better service on your next stay with us.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Fargo is a full-service hotel with convention space and a fun Water Playland, making it the perfect choice for the business traveler or the family! Our hotel not only offers 262 sleeping rooms, but plenty of options to hold meetings, trade shows, meet and greets, classes and even weddings! Along with that, you don't even have to worry about getting the meals catered for. Let Savory Catering take care of all things, food and drink! Located directly in the hotel and prepared in the hotel, it means that your food will come out not only delicious, but hot and fresh as well! Bringing the kids along? Keep them entertained in Shipwreck Bay Water Playland. Not only does it feature fun slides, but you can also have a rousing game of ping-pong, win a prize in the arcade area or just sit and relax by our Tiki Bar! Wristbands are required for everyone getting into the water, 6 max per room. The Holiday Inn truly has it all, business or leisure, contact us today and start your experience!
 
Overall
1 out of 5
1 out of 5
Horrible
By Mhm ggg from MN
No hot water in any of our rooms for days. The place is an old run down roach coach motel should be torn down. I recommend nobody stay there. Avoid that place like the plague. How’s that for a review for you?
Customer avatar
Posted by
on20 March 2025
Hi Mhm ggg,
Thank you for your recent stay at the Holiday Inn Fargo. We appreciate you as one of our IHG® One Rewards members.
We aim to create and deliver a truly relaxing experience for our guests. I'm sorry we missed the mark on this occasion. I have shared your feedback with the hotel management team for needed actions to be taken to improve guests' satisfaction. I also sent you an email to follow up.
We hope we see you again soon in your travels and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Complimentary Hot Buffet Breakfast Daily The Holiday Inn Express® hotel in Venice, Florida offers award-winning service and spacious accommodations. Our hotel is located near Sarasota and Naples, directly off Interstate 75 at exit 193, and is one of the closest pet-friendly hotels to the area's best beaches. When you stay with us, you'll be right on the doorstep of the world-famous 14-mile stretch of beach on the Gulf of Mexico commonly known as "The Shark Tooth Capital of the World." Minutes to downtown Venice shops and restaurants. Corporate travelers appreciate that we are located within minutes of area businesses, such as Fox Lea Farms, Bon Secours Health Park, Venice Regional and Sarasota Memorial Hospital. We offer an outdoor swimming pool, fitness center and a business computer so our guests will never miss a beat. Leisure guests love our hotel's property in Venice, Florida because it's near all the local attractions, including Fox Lea Farms, Myakka River State Park and CoolToday Park, home of the Atlanta Braves Spring Training games. Enjoy breathtaking views of sunsets Venice Beach, Manasota Beach, and Siesta Key Beach. Our hotel guests get to experience top-notch service and smart amenities. From a complimentary hot buffet breakfast, which serves our signature cinnamon rolls and healthy options to a sparkling outdoor pool, we make "Staying Smart" easy at our Venice, Florida hotel.
 
Overall
2 out of 5
2 out of 5
Gross
By Steg from North Cacklacki
Mike and mildew. This is Not ok and shame on you for placing a guest in this disgusting room
Customer avatar
Posted by
on20 March 2025
Hi Steg,
Thank you for staying at the Holiday Inn Express Venice. We appreciate having you as one of our IHG One Rewards members.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements.
We will do our best to provide a better service on your next stay with us.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Explore the Queen City from Our Charlotte Hotel Matthews, NC is the perfect launching point to discover the heart of Charlotte. Our 100% smoke-free Holiday Inn Express® Charlotte Southeast - Matthews hotel is just off Independence Blvd and I-485 in Matthews. We're just 15 minutes from NASCAR Hall of Fame and downtown Charlotte, NC. This hotel's location is ideal for leisure guests. Catch a great game or concert at Bojangles' Coliseum, travel to uptown Charlotte to catch an NBA Hornets game or a concert at Spectrum Center. The Carolina Panthers provide NFL action at Bank of America Stadium. Because our hotel's in the Charlotte - Matthews, NC area, guests are close to terrific shopping at Carolina Place Mall or Concord Mills Mall. Families might enjoy a day at Carowinds, NASCAR Hall of Fame or Charlotte Motor Speedway. Business guests appreciate this hotel's location in the Charlotte - Matthews, NC area. We're located near major businesses, such as Family Dollar Executive Offices and Harris Teeter Headquarters. We cater to the business needs of our corporate Matthews, NC guests with a conference room that is the largest in town at 1,600 sq ft. Our Business Center provides printing services. And there is free Wi-Fi access. While a guest, enjoy a relaxing dip in the indoor, heated pool or warm up by the fireplace. Enjoy the complimentary, hot Express Start Breakfast Bar throughout your stay at our Charlotte area hotel in Matthews, NC!
 
Overall
2 out of 5
2 out of 5
Terrible service and poor maintenance
By Laura from Los Angeles, CA
We’ve stayed at a lot of Holiday Inn Express hotels, and this is the worst by far. We were plagued with problems throughout our stay, from lack of housekeeping service (they won’t tell you this, but you have to specifically request daily service), keys that rarely worked, a bathroom door that wouldn’t shut, and rude staff. The beds were comfortable and the shower head was fantastic, but the bathroom itself showed many signs of deferred maintenance and lack of regular deep cleaning. We brought some of our concerns to the staff, but were made to feel dumb for even expecting something like daily housekeeping service. I’m still waiting on a promised call-back from management. I would not recommend this property, and this stay has made me rethink my loyalty to this brand.
Customer avatar
Posted by
on20 March 2025
Hello Laura,
Thank you for your stay at the Holiday Inn Express & Suites Charlotte Southeast - Matthews. We sincerely appreciate you as one of our IHG® One Rewards members.
We want our guests to relax, and enjoy the simple pleasures. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. We value your insights, as they allow us to continuously improve, and provide exceptional experiences for our guests.
I hope you will consider staying with us again should your future travels bring you back to the area!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Candlewood Suites Tallahassee, we put the amenities where they really count – in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high speed Internet. Candlewood Suites Tallahassee is within walking distance of many local favorite restaurants. For those guests that prefer to “Dine In”, a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as Sodas, Snacks, and Ice Cream. The hotel is 3 miles to FSU and a short drive to the Amazon Facility . Candlewood Suites provides our guests a Free Fitness Center and a comfortable place to do laundry in our Free Guest Laundry room. We also offer our Lending Locker with game, blenders, toaster ovens and more.Much larger than the average hotel room and significantly more affordable than a corporate apartment, the Candlewood Suites is the perfect “home away from home” for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Candlewood Suites does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Candlewood Suites is the solution to your temporary housing needs. Pet Friendly.
 
Overall
2 out of 5
2 out of 5
If no other options
By Government employee from Tallahassee florida
Okay place to stay if you need a roof over your head. Room was nice. AC doesn't work at night no matter what you do. Absolutely no breakfast. They have food items to purchase but way over priced. They have one coffee machine that has a line in the morning. I will most likely stay at another IHG place if you can find one. Definitely will be a last resort stay for me.
Customer avatar
Posted by
on20 March 2025
Hi Government employee,
Thank you for staying at the Candlewood Suites Tallahassee. We appreciate having you as one of our IHG One Rewards members.
We always want you to enjoy the comforts of home at a comfortable value and home-like space and functionality. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements.
We will do our best to provide a better service on your next stay with us.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.