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    14 February 2017
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    1 April 2025
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Corporate's Review Comments
 
The Holiday Inn Express and Suites Atlanta Tucker is nestled in the Northeastern Atlanta area where you will discover the beautiful tranquility of Tucker Georgia after visiting the exciting attractions in downtown Atlanta and the surrounding area, including Stone Mountain. Our hotel is located 5 minutes to the new Electric Owl Studios and minutes away from the brand new Assembly Studios Atlanta. Midtown Atlanta is filled with shops, restaurants, and so much more. Don’t forget to venture to the Georgia Aquarium known as one of the world’s largest aquariums. If you are a sports enthusiast, our hotel is minutes from Truist Park, home of the Atlanta Braves and is a short drive to the Atlanta Falcons Mercedes Benz Stadium and the Atlanta Hawks State Farm Arena. After touring the World of Coca Cola, you can relax by swimming in our outdoor pool or take advantage of our 24 hour fitness room. Guests staying at the Holiday Inn Express and Suites Tucker can enjoy our hotel's complimentary Hot Express Start Breakfast Bar each morning, as well as free high speed wireless Internet access. We want you to make the most of your stay with us. Whether your visit is for business or pleasure, we are dedicated to providing the high quality service you have come to expect.
 
Overall
3 out of 5
3 out of 5
Billing error
By Brain VA from Florida
It took three times but they got it right on the 3rd when a billing error should different account
Customer avatar
Posted by
on31 March 2025
Hi Brain VA,
Thank you for staying at our Holiday Inn Express Atlanta Tucker Northlake and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards Gold Elite members. I trust that all is well.
We are committed to providing excellent service to our guests. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will use this as a coaching point for our team and a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express & Suites Charlotte Southwest! Just minutes from Charlotte Douglas International Airport (CLT) and Uptown Charlotte, we are your base for work and play. With access to interstates 77, 485, and 85, explore the NASCAR Hall of Fame, Discovery Place, and Blumenthal Performing Arts Center. Shop at Charlotte Premium Outlets or catch a game at Bank of America Stadium. Business travelers enjoy proximity to Spectrum, Microsoft, CPI, Siemens, Charlotte Convention Center, and Arrowpoint Business Parks. We offer meeting spaces, a well-equipped Fitness Center, and a refreshing pool. With free parking, complimentary Wi-Fi, and a delicious breakfast included, we provide all the comforts of home.
 
Overall
2 out of 5
2 out of 5
Horrific Customer Service
By SASTravel from San Diego, CA
My wife and I checked into Holiday Inn Express & Suites Charlotte Southwest on 16MAR2025, 4pm. The person staffing the front desk was exceptionally rude and dismissive. After she robotically recited all the standard check-in verbiage, she processed our room keys and slid them 2 inches away from her keyboard. I asked her if she was going to hand me the keys and she bluntly stated "no." I had to reach over into her work station to retrieve the room keys. Twenty minutes later, we and two other guests were unable to access the hotel through the pool/patio area door. We banged on the door and eventually this same staff member opened the door for us acting extremely inconvenienced by having to help her hotel guests. Her toxic attitude screamed out - I'm too good for this job and hotel guests are nothing more than an interruption to my day. Needless to say, we expect much better service from an IHG property. Lastly, housekeeping failed to install a shower curtain in our room, making the morning shower a dicey proposition, at best. Never in my life have I stayed at a hotel without a shower curtain. Again - unacceptable.
Customer avatar
Posted by
on31 March 2025
Hi SASTravel,
Thank you for staying at our Holiday Inn Express Charlotte Southwest and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
We are committed to providing excellent service to our guests. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will use this as a coaching point for our team and a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A central Croydon hotel with bright, thoughtfully designed rooms and breakfast included Holiday Inn Express® London - Croydon is in the centre of Croydon, next to the Centrale Shopping Centre. It’s a short walk to East Croydon station, where direct trains speed you to London Victoria or London Bridge in 20 minutes. Gatwick Airport (LGW) is also 20 minutes on the train, or 30 minutes by car. You’ll find a tram stop a few steps from the hotel. If you’re in town for a Crystal Palace game, it’s a short drive or bus ride to Selhurst Park Stadium. For your event needs, 8 versatile, fully equipped meeting rooms provide space for up to 65 guests. With plenty of natural light, these high-floor rooms offer sweeping views over London, and refreshments are available to suit your needs. At this hotel you can enjoy: - Free WiFi - A pillow menu Fuel up for the day with the included Express Start™ Breakfast with a range of hot English and continental choices. The smart restaurant also offers snacks from the All Day Dining menu for whenever you’re feeling peckish, as well as international dishes for dinner. Stylish Next Generation rooms offer 43"Flat Screen TVs with casting and apps such as Netflix and Amazon Prime and include blackout curtains for a restful night. For panoramic Croydon views, ask to stay on the hotel’s higher floors.
 
Overall
2 out of 5
2 out of 5
Poor hotel
By Mrs MD from England UK
Cold room, hearing didnt work, dark room, I worked in the restaurant area instead. Heating on for 60mins and still blew cold. Had to ask for an additional quilt. Kettle in room broken. Bathroom door handle faulty. My upgrade was a room overlooking a car park. Very poor stay for a Platinum member! I was appalled
Customer avatar
Posted by
on31 March 2025
Hi Mrs MD,
Thank you for staying at our Holiday Inn Express London Croydon and sharing your feedback. I appreciate you being one of our valued IHG One Rewards Platinum Elite members. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Ocala Conference Center! Situated in the heart of Horse Country and central to Ocala's top attractions, our hotel offers easy access to Silver Springs, the World Equestrian Center, and the Ocala National Forest. With a central location just off of I-75 and minutes from the Ocala International Airport, we're the perfect choice for business travelers or vacationers alike. Within minutes, families can enjoy an equestrian event or one of Marion County's many outdoor activities while business travelers make it to meetings on time with easy access to nearby corporations. Our Ocala Conference Center hotel is the perfect space to connect, with over 11,000 square feet of divisible meeting space, dedicated A/V equipment, internet connections, and onsite food and beverage options. The flexible meeting space and abundance of guest rooms make our hotel ideal for groups of 10-250 for weddings, business meetings, conferences, and more. We pride ourselves on delivering an affordable, enjoyable hotel experience where guests are always warmly welcomed. From the flexible booking options to our much-loved "Kids Stay & Eat Free" program, our top Ocala hotel is designed to bring families and friends together. We're passionate about exceeding our guests' needs, providing friendly service in a clean and inviting environment. Gather together for the important moments at the Holiday Inn Ocala Conference Center.
 
Overall
2 out of 5
2 out of 5
Disappointing
By gigizl from GA
As a Diamond member, I was disappointed in this stay. I checked in online when I got the notice to. it never gave me any option for my Welcome Amenity and the clerk didn’t have an option to select anything when we checked in at the front desk. She “assumed” the bonus points would be added. The air conditioner rattled loudly the entire time making sleep difficult. And I am charged basically the same points (redeemed points for the room) as I would have been charged if I stayed at IHG property right next door. Why when you do not include breakfast? I had to purchase my breakfast and it was cold and flavorless.
Customer avatar
Posted by
on31 March 2025
Hi gigizl,
Thank you for staying at our Holiday Inn Ocala Conference Center and sharing your feedback. I appreciate you being one of our valued IHG One Rewards Diamond Elite members. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy your stay near the Port of Miami The Holiday Inn Port of Miami-Downtown is the perfect place to stay for your next trip to Miami. Located just six minutes from the Port of Miami, our hotel is close to all the major attractions in the city. Within walking distance of our hotel, you'll find Bayside Marketplace, the Kaseya Center, & the American Airlines Arena. Bayside Marketplace is a must-visit for any shopper, with over 150 stores and restaurants. The Kaseya Center is a hub for technology and innovation, and the American Airlines Arena is home to the Miami Heat basketball team. The Metromover station behind our hotel makes it easy to get around Downtown Miami & Brickell. The Metromover is a free elevated train that connects major points of interest in the area. After a long day of exploring, return to our hotel to relax in our modern accommodations. Our rooms are spacious and comfortable, with free Wi-Fi, blackout shades, HDTVs with streaming capabilities, & a mini fridge. We offer specials & packages designed to make your stay even more enjoyable, & we have a variety of onsite amenities. Downtown Miami is a vibrant & exciting place to be, & it's known for hosting a variety of special events throughout the year. Some of the most popular events include the ING & Mercedes-Benz Marathon, Market America, Miami Film Festival & Book Fair, Art Basel, & Ultra Music Fest. Whatever brings you to Miami, enjoy your stay at The Holiday Inn Port of Miami-Downtown.
 
Overall
2 out of 5
2 out of 5
Poor service
By Bryan from Fort Worth
Front desk did not acknowledge that I was a member and didn’t offer any information about the property. Felt rushed and like they couldn’t wait to get rid of me so they could get back to their conversations or phones. Anything other than making me feel welcome! Poor service with each interaction.
Customer avatar
Posted by
on31 March 2025
Hi Bryan,
Thank you for staying at our Holiday Inn Port Of Miami Downtown and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
We are committed to providing excellent service to our guests. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will use this as a coaching point for our team and a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience the leading hotel in Texas City, TX Enjoy a heart-warming, Texas-style welcome when you stay at the Holiday Inn Express and Suites hotel Texas City. Our 100% smoke free property is located next to I-45 at exit 15 and between the cities of Houston and Galveston. New Renovations Families enjoy lodging at our Texas City hotel because it is only a 15-minute drive to the beautiful Texas Gulf Coast. Our hotel's location provides easy access to nearby attractions, including NASA Space Center Houston, National Museum of Arts & Science in Houston, Schlitterbahn Water Park, Pleasure Pier in Galveston . Nearby attractions also include the Bayou Wildlife Park, Port of Texas City and the Kemah Boardwalk. Our guests appreciate the personalized service and the premium accommodations that our hotel provides. Besides being only a short drive from Houston and Galveston, our hotel is also near to major industrial companies like Valero, Marathon and Dow Chemical Company. Our business amenities include audio/visual equipment, free high-speed, wireless Internet access and a 24-hour Business Center. The Holiday Inn Express & Suites in Texas City, TX is the ideal place to stay while on a vacation or on a business trip. We offer the signature, free American breakfast buffet by Holiday Inn Express with a wide selection of excellent breakfast goodies, like the unique cinnamon rolls. Book your Texas City hotel room today!
 
Overall
2 out of 5
2 out of 5
We will not be back
By Ryan 34 from Texas
The room was nothing fancy but could have used some extra cleaning. The reason we will not visit again is due to the service and the breakfast options. The only thing they had on their breakfast was one omelet and some turkey sausage that had hard chunks in it. There was cereal with no milk. There was bread for toast but no butter was out. When we asked they said there was some in the fridge. It was an old bottle of squeeze butter that was almost out.
Customer avatar
Posted by
on31 March 2025
Hi Ryan 34,
Thank you for staying at our Holiday Inn Express Texas City and sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the brand new Holiday Inn Express and Suites Cleveland West-Westlake! Westlake's newest and most modern hotel is located conveniently near Interstate 90, just 13 miles from Cleveland Hopkins International Airport, and 17 miles from all Downtown Cleveland has to offer, such as NBA Cavaliers Basketball, MLB Indians Baseball and NFL Browns Football, as well as the Rock & Roll Hall of Fame, Jack Casino, Great Lakes Science Center and the Greater Cleveland Aquarium. Business travelers will benefit from the proximity of our Holiday Inn Express and Suites, Westlake hotel to many nearby companies including American Greetings, Hyland Software, Ford Motor Co, Koyo, Ridge Tool, Nordson, Polyone, Republic Steel and the Cleveland Clinic and University Hospitals. Our 100% Smoke-Free Holiday Inn Express and Suites Westlake hotel offers easy access to attractions including Crocker Park, the Cleveland Zoo, Cleveland's professional sports district and is only 40 minutes from Cedar Point Amusement Park - the Roller Coaster Capital of the World! Guests will enjoy many amenities including flexible meeting space, 24-hour market, and our Splash Pad - Indoor Water Recreation Area with olympic-size lap lanes, whirlpool, kiddie slides and splash fountains!
 
Overall
1 out of 5
1 out of 5
This hotel is very confused on how to make reservations
By Family from Michigan
My reservation was a mess. I was told I had to switch rooms in the morning. When I got to other room it was the same exact room setup. The staff said they only had 1 bed. My mom got her room after me and got 2 beds? Every time my family and I sat in lobby we received bad looks and remarks. We were told it was too late to sit down there. Then a hour later they set up for people to turn tv on to watch a game. I would not recommend this hotel if you’re looking to rest and relax. I am home now and so tired my husband and I had to sleep on 1 bed with my 2 babies. Also my dad was in other room and had to leave because he could not sleep on the mattress was all springs and old.
Customer avatar
Posted by
on31 March 2025
Hi Valued Guest,
Thank you for staying at our Holiday Inn Express Cleveland West Westlake and sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards members.
We want to make every guest's stay seamless and comfortable. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Cleveland Downtown! Take a step back in time in our 19th century historic Guardian Bank Building built in 1896. We feature the largest standard guest rooms in Cleveland with every room being 450 sqft or larger, free Wi-Fi, free Express Start hot breakfast, guest lounge with pool table, arcade games and 24-hour Fitness Center. Enjoy the modern amenities at our downtown Cleveland hotel located in Cleveland's financial district between E. 9th St. and E. 6th St. on Euclid Avenue. We are conveniently located two blocks from Cleveland Cliff's, five blocks from Sherwin Williams and PNC is just next door. Holiday Inn Express Cleveland Downtown is just a short distance of many attractions including: Rocket Mortgage Fieldhouse, First Energy Stadium, Progressive Field, Jack Casino, The Rock and Roll Hall of Fame, Playhouse Square, and Cleveland State University. The Holiday Inn Express Cleveland Downtown is a five-minute walk from the famous East 4th Street, which features a variety of restaurants, shopping, and entertainment including Iron Chef Michael Symon's Mabel's BBQ, Butcher and Brewer, Blue Agave and the always-rockin' House of Blues.
 
Overall
1 out of 5
1 out of 5
Old and Dirty.
By Katie from Ohio
The toilet didn’t flush. There looked to be bucket sized stains of what looked to be old blood on the wood floor next to the chipped wood window that if you touched the wood would result in splinters . The free upgraded jet tub was filthy . The scent of not only the room but the entire property was that of cigarettes and marijuna. I get its downtown cleveland but for 39.00 valet that were nowhere to be found and what i paid for the room rate you would at least expect the toilet to flush . Worst holiday inn experience by far . I felt like i was in a trap house.
Customer avatar
Posted by
on31 March 2025
Hi Katie,
Thank you for staying at our Holiday Inn Express Cleveland Downtown and sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards members.
We want to make every guest's stay seamless and comfortable. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Crowne Plaza® St. Louis Airport, where we provide comfort and convenience to make your leisure and business travel seamless. Just five minutes from Lambert St. Louis International Airport, our hotel is the perfect choice for your next trip to the city. As you step into our open lobby atrium, you'll be greeted by modern decor and a warm, inviting atmosphere. Start your day with a delicious breakfast at Clouds Restaurant on the lower level. Looking to host a meeting or event? At 13,500 sq. ft., our meeting room provides the perfect space for a productive gathering. After a long day, unwind with a dip in our refreshing pool or a drink at our Lobby Bar.
 
Overall
1 out of 5
1 out of 5
Ac didn't work
By Kevin from Na
I’m disappointed with my recent stay. The AC in our room didn’t work the entire day. After being out all day and returning to a hot room, I contacted the front desk, and an engineer came around 9 PM. Unfortunately, the AC still didn’t work through the night, leaving the room unbearably hot. I had to leave the balcony door open just to get some fresh air, which made it hard to sleep comfortably. For the price and reputation of this hotel, I expected better maintenance and quicker resolution to such an essential issue
Customer avatar
Posted by
on31 March 2025
Hi Kevin,

Thank you for staying at our Crowne Plaza Hotels & Resorts Saint Louis Airport and sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards Diamond Elite members.
We want to make every guest's stay seamless and comfortable. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Birmingham-Hoover, a full-service, quality-excellence hotel conveniently located near I-59, I-65, I-20, and I-459. We provide quick and easy access to all the area has to offer. Our business guests will be pleased to find complimentary Wi-Fi throughout the hotel, and fresh American cuisine in our restaurant. Individually designed meeting and banquet space is available to meet your every need. Our hotel was built by business people for business people. Nearby companies include Mercedes Benz International, Amazon, Regions Bank, JP Morgan Chase, FedEx, Dollar General, Lowes, Smuckers, Carvana, Southern Company, CVS Pharmacy, Milo’s, and UAB Emergency Medical. Experience what the area has to offer by visiting the Galleria Mall, the largest mall in the southeast, located down the street from the hotel. An entire afternoon can be spent in historic downtown Birmingham, wandering through Linn Park, enjoying the Birmingham Civil Rights Institute, and a tour of the Birmingham Museum of Arts. If you're here for sports, we are close to the Hoover Met, Finley Center, Pelham Civic Center, Protective Stadium, and Legacy Arena. To enjoy nature or catch a concert, check out Oak Mountain State Park and Amphitheatre. After a day of enjoying our city's wonderful sights, return to the hotel and park for free. Be greeted by friendly staff. Enjoy time in front of the lobby fireplace and dine with us in our full service restaurant and lounge.
 
Overall
1 out of 5
1 out of 5
Very Comfortable bed
By Brian from Michigan
Outside of not having any hot water for a shower in the morning the hotel was great. They were supposed to compensate me with points, but I haven’t seen any points on my account. Would not stay again. Stayed in two holiday inns on my trip bad experience at both hotels.
Customer avatar
Posted by
on31 March 2025
Hi Brian,
Thank you for choosing our Holiday Inn Birmingham Hoover and for sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards members.
We strive for our guests to have a great and satisfying stay. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.