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    14 February 2017
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    2 April 2025
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Corporate's Review Comments
 
Welcome to the Holiday Inn Express & Suites Dayton South I-675. Located only 25 minutes from the Dayton International Airport (DAY) and only 15 minutes from Downtown Dayton, we are the ideal location for leisure and business travelers. Enjoy our complimentary parking , room service provided by The Chop House for lunch and dinner, and complimentary 10 mile radius shuttle service during your stay. Business travelers love that we are minutes from I-75 and only a short drive to RELX Group, Tenneco, Reynolds and Reynolds, Amazon, Avery Dennison , and many other companies. You’ll have everything you need to prepare for meetings with our complimentary Wi-Fi and Business Center. We also offer 1,200 sq ft of event space for up to 110 people, with audio/visual equipment for those seeking hotels in the Washington Township area with ample meeting space. Our hotel's location offers guests the ability to explore local attractions such as The Greene town mall, Carillon Park, and Cox Arboretum. We are also close to the National Museum of the United States Air Force, Day Air Ballpark, home of the Dayton Dragons , and Roush Stadium at Kettering Fairmont High School - home of the Flyin’ to the Hoop Basketball Tournament. While with us, we provide for all your needs, be it a snack from the lobby market or a refreshing dip in our indoor pool. Start each day with a complimentary, hot breakfast when you "Stay Smart" with us.
 
Overall
2 out of 5
2 out of 5
Not the best at ALL
By Wizdom from Indianapolis, IN
When we checked in, no one was at the desk. It was 4pm EST on a Sunday. No one was there. An employee showed up five minutes later and checked us in. Once I walked into our room, I noticed broken glass all over the walkway between the front room, bathroom and bedroom. The couch in the front room was gross. Stains all over. The floor / carpet had stains all over. I went to the lobby to ask for another room and there was allegedly none available (even though the parking lot was completely empty). He "went to the room to sweep up the glass" and we sucked it up for the two nights.
The hot tub was out of order. Was looking forward to it. And the pool looked disgusting. We stayed out of that.
Lastly, the breakfast was pitiful. Out of silverware. Warm food was cold. Eggs were completely dry and inedible. And then at 10am, all the employees came and ate up the rest of the food before we could go back for seconds (don't worry, we didn't want seconds).
When we checked out, we explained all of these issues to a manager. And she didn't offer to do anything to accommodate or make up for our "not the best" stay.
Customer avatar
Posted by
on31 March 2025
Hi Wizdom,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Dayton South - Interstate 675 for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel in Golden, Colorado near Red Rocks Amphitheater and School of Mines Welcome to the city of Golden, with its colorful backdrop of the Colorado Rockies . Whether for work or leisure, our hotel in Golden near Denver is the perfect place to make the most of your visit. The hotel is 3 miles from the School of Mines and 5 miles from the Red Rocks Parks and Amphitheater , and provides easy access top attractions in the area. Conveniently located off I-70, less than a mile away from the Jefferson County Light Rail Station and minutes from Golden downtown , you can enjoy a plethora of surrounding attractions. Take a tour of the Coors Brewery or one of the many craft brewers in the city. Immerse yourself in beautiful outdoors by exploring the famous Lookout Mountain, American Mountaineering Center, Fossil Trace Golf Course, and Clear Creek Whitewater Park. Or dive into our rich history at the Buffalo Bill Grave and Museum or the Colorado Railroad Museum . With downtown Denver minutes away, both business and leisure travelers will benefit from the proximity of our hotel. At our Golden, Colorado hotel, start your day with the free Express Start Breakfast Bar . Get a great workout at our 24-hour Fitness Center. Unwind in our indoor heated pool and hot tub whirlpool. At our 100% smoke-free facility, enjoy the convenience of an on-site guest laundry, business center, free WiFi, and free parking.
 
Overall
2 out of 5
2 out of 5
appliance reliability
By nitro rat from joliet,il
In room 400 the refrigerator would not cool down. The unit was plugged in and the light would work when you opened the door. We checked in on a Saturday and they sent a painter to check it out because their was no maintenance people for the weekend. They changed the plug from the top receptacle to the bottom and said try that. After a couple of hours it still wasn't cooling so they gave us room 200. That room had a working fridge but we found out the microwave was quirky with the start button working the unit. Also on the breakfast for a couple of days their wasn't any cinnamon rolls. In the course of our stay other things like yogurt and milk. When my wife went down for breakfast on day about 9am they were out of bacon and they said they weren't going to make any more. If you didn't get there early you might be out of luck depending what you wanted.
Customer avatar
Posted by
on31 March 2025
Hi nitro rat,
I am glad to have been a host to one of our valued IHG® One Rewards Platinum Elite members. Thank you for staying at the Holiday Inn Express Golden - Denver Area for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay Smart at Our Downtown San Antonio Hotel The Holiday Inn Express San Antonio–Downtown Market Area is centrally located in Downtown San Antonio. We treat you to modern amenities and refreshing all-suite accommodations with easy access to the Riverwalk and the Market Sq. As one of the top San Antonio hotels near the Alamo and the famous River Walk , fun-filled vacations are our specialty. Make a day of it exploring the scenic sights of downtown, or visit popular San Antonio attractions such as the San Antonio Zoo, Six Flags Fiesta Texas, and UNESCO World Heritage San Antonio Missions Sites. Sports fans browsing hotels near the Alamodome and AT&T Center will love us too. Find big fun in San Antonio and big comfort at our San Antonio River Walk hotel. Our spacious suites exude the convenience of home. Take advantage of free Wi-Fi, spacious work desk, Keurig Coffee machine, and a 42" flat screen TV. After a restful night, our free and fresh Express Start® Breakfast Bar kick-starts your morning. Done for the day? Unwind with a relaxing dip in our outdoor pool. Business travelers appreciate our prime location close to Tesoro, Xerox, Washington Mutual, IBC, Toyota, SBC and more. Be sure to utilize the 24-hour business center for any last minute needs. Don't miss our San Antonio hotel deals for an always affordable stay. Experience "suite" satisfaction – Holiday Inn Express San Antonio – Downtown Market .
 
Overall
2 out of 5
2 out of 5
The bed was Uncomfortable. The room had a stale smell to it. Like old mildew and mold.
By Not applicable from Not applicable
The first issue was when I arrived and approached the front desk for check in. I gave my last and first name as requested. I even spelled it phonetically. I was told my reservation was not found. I spelled my name again, Phonetically and was told again my reservation was not found. The third time I was asked to give my confirmation number. Then she said my name exactly how I had spelled it out the first 2 times! I was told by her, the lady in front of me, checking me in; that she was putting in just the first two letters of my last. I was like, so why are you having me spell it out, but anyway.
My reservation is found. I get to the room, and it spells like old mildew and mold. It spells stale. There was no need to ask to be moved, because the entire hotel spelled the exact same way, plus they were booked to capacity. I asked one of the housekeepers for some air freshener, but they didn’t have any.
I went to the front desk to get the linens for the sofa bed and extra towels and she acted as if I was asking for a million dollars. She first hesitated and told me that there was no linens for the sofa bed, but I guess she thought about it and was like oh yes one moment and brought me the sheets. I felt like I was interrogated almost just to get some extra towels.
Getting to the breakfast.
The sausages were not cooked. There were guests sneezing and coughing around the food!
I hope these matters are addressed for other guests who decide to stay, because I don’t have any plans to go back!
Customer avatar
Posted by
on31 March 2025
Hi Not applicable,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express San Antonio - Downtown Market Area for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Treat yourself to a worry-free stay at one of the best hotels in Beaumont, TX- Holiday Inn® Beaumont Plaza (I-10 and Walden Road), located just minutes from the heart of Beaumont, Texas. Take the stress away from travel as you relax in the sky atrium with a cascading waterfall in the comfort of our lobby. Located near Port Arthur & minutes from Louisiana, this amazing hotel in Beaumont, TX keeps you in the heart of Southeast Texas' excitement. We're just a few miles from numerous attractions and restaurants, including the multi-purpose entertainment and sports complex at Ford Park, the Imagination Station at Central Park and many popular local restaurants within less than a mile, like Pappadeaux's Seafood Kitchen; a short walk across the street. If you are looking for a lavish ballroom, meeting or event spaces in Beaumont, TX, Holiday Inn Beaumont Plaza is the best choice. There is no better place to have a birthday party in Beaumont, TX other than celebrating it at the best hotel in Beaumont TX - Holiday Inn Beaumont Plaza. We are your go-to party venue in Beaumont, TX to host any Quinceaneras, Bar Mitzvah or any celebration. If you need to host a meeting, reception or a catered event then consider the 22,000 sq. ft. of flexible event space. We also have a 24-hour business center. Beaumont, TX businesses like the Exxon Mobil Refinery, Lamar University, the Dupont and Goodyear plants are located minutes from the hotel.
 
Overall
1 out of 5
1 out of 5
Worst hotel so far
By Sstokely from Texas
I would not recommend staying here. I checked in on a saturday no issues after I departed the hotel sunday I was then charged an additional 380$ without being notified why. I then had to make several calls to managers / staff to find out why then I was accused of damaging the thermostat in the hotel room. The managers defense... It was just replaced and we know it was in good working condition. I stayed in the hotel showered and left the next morning I didnt mess with the thermostat or anything but now I have to be charged 400$ for a accusation.
Customer avatar
Posted by
on31 March 2025
Hello Sstokely,
We appreciate your feedback. It’s great to hear from our IHG One Rewards Diamond Elite member. Thanks for your loyalty since 2019 and for always staying with our Holiday Inn Hotel And Suites.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy a Comfortable Stay at Our Hotel Near Houston Hobby Airport! Our Houston hotel is perfectly located right off of I45 and Airport Blvd, putting us just minutes from the William P. Hobby Airport. Business travelers looking for a hotel near Texas Medical Center, Port of Houston, IBM, and NASA Johnson Space Center have come to appreciate our hotel in the Houston area. Keep in touch at our 24 hour business center with free Wi-Fi access or take advantage of our meeting space with room for up to 50 guests. Traveling for fun? We are just a short drive from all of the best things to do in Houston. Check out Historic Heights, spend the day exploring the Houston Museum District, and end the day checking out the nightlife in Downtown Houston. Maybe you are planning a trip to Houston to see the Houston Rockets or Houston Astros play. Sports fans love our hotel’s location near Toyota Center, Minute Maid Park, NRG Stadium and the BBVA Compass Stadium. Staying in? Enjoy a dip in our outdoor pool or stay on track with our onsite fitness center. Whether visiting for work or leisure, make it a rewarding stay at the Holiday Inn Express & Suites Houston – Hobby Airport Area.
 
Overall
1 out of 5
1 out of 5
Bad check-in and stay experience
By Angry customer from Houston Tx
We arrived and my husband and I along with 6 other people had to wait an hour to get checked in because the hotel worker left their shift and didn't wait until the other employee arrived to clock in. After waiting an hour the employee came in/ clocked in , the key card didn't work. We had to wait 15 mins for the employee to fix the key machine . We go back up to our room and the key still doesn't work . We had to go back down stairs and then they finally fixed it. We found out our room is next to the housekeeping room and we couldn't sleep because the housekeeping employees kept going
In and out of the housekeeping room. Also we heard the toilet running and we couldn't flush the toilet for about 30 mins. We talked to the manger but was told they couldn't refund our money because we booked through a third party. I will now reach out to corporate.
Customer avatar
Posted by
on31 March 2025
Hello Valued Guest,
We appreciate your feedback. It’s great to hear from our IHG One Rewards member. Thanks for your loyalty and for always staying with our Holiday Inn Express And Suites.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express Scottsdale North, your gateway to everything Scottsdale, Arizona offers. Just ten minutes from Scottsdale Airport and a short drive from the renowned Mayo Clinic, our hotel is an ideal base for medical professionals and leisure travelers. Enjoy easy access to major health centers like Scottsdale Healthcare Shea and the Virginia G. Piper Cancer Center. Dive into Old Town Scottsdale's historic charm with its unique shops, art galleries, and vibrant nightlife. Visit Arizona State University or enjoy the thrill of a spring training game at nearby stadiums. After a day of meetings or sightseeing, unwind in our comfortable rooms or by the pool. Our warm staff will make your stay delightful, whether you’re here for business or leisure.
 
Overall
2 out of 5
2 out of 5
Disappointed…
By Cindy from Alabama
For a Holiday Inn express we expected more. The Hotel seems dated. The hallways were dark. If I was traveling alone, I would be very nervous about going down those hallways by myself. When we arrived, they told us the elevator wasn’t working and we had to go clear down the hall and push our cart up to our room. The breakfast room is a joke. It’s so small people are on top of each other. trying to get in line or waiting for food or even looking for a place to sit. For Scottsdale and the area that the hotel is located in this is pretty disappointing.
The room was dated. It needs an up date soon. Who puts a hand soap and hand lotion dispenser on the wall over 5 feet tall?
And 3 feet away from the vanity. The curtains hanging on the window are shabby and there were holes in them
Pretty disappointing for a Holiday Inn Express in Scottsdale, Arizona. Certainly not how nice they usually are. .
Customer avatar
Posted by
on31 March 2025
Hi Cindy,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Scottsdale North for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Authentic New Orleans awaits you at InterContinental New Orleans. Our landmark hotel puts you front row to the Big Easy, from world-class cuisine to world-famous Mardi Gras parades. Whether you’re traveling for leisure or business, our hotel is a respite from the vibrant city, with stunning views and a rooftop pool. Enjoy Cajun-Creole cuisine at Trenasse, or pop into Pete’s, our on-site pub. Then take a stroll down into the French Quarter, hop on a streetcar, and enjoy the best of NOLA.
 
Overall
3 out of 5
3 out of 5
Not bad but can be better
By Thiem from Taoyuan Taipei
I am very happy to visit New Orleans for the first time and to enjoy the delicious food at your restaurant. Even though I was feeling unwell this time, I would still consider staying again in the future. However, I hope the following unpleasant experiences can be improved.
First, upon checking in at 4 PM, I immediately noticed that the coffee maker was extremely dirty. I reported this issue to the front desk staff, who took notes and assured me that they would replace it. I informed them that I was heading out and requested that it be taken care of as soon as possible. However, when I returned at 6 PM, the issue had still not been addressed. By the time I went to bed, it remained unresolved. As someone who is used to having coffee in the morning, this was quite disappointing. I had to go out to buy coffee myself before returning to my room, which was rather inconvenient for my trip.
Additionally, there was noticeable trash in the corners of the room that had not been cleaned properly. The bathroom faucet was also visibly loose, making my shower experience uncomfortable. Since I was only staying for one night, I did not want to go through the hassle of changing rooms, so I chose not to report these issues.
Customer avatar
Posted by
on31 March 2025
Hello Thiem,
I am glad to have been a host to one of our valued IHG® One Rewards Platinum Elite members. Thank you for staying at the InterContinental New Orleans for your trip and for sharing your thoughts about your stay. I trust that all is well.
We strive to give a great, impressive hotel experience and excellent service. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring.

We hope you choose IHG Hotels and Resorts still on your future travels.
Sincerely,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our newly renovated hotel is centrally located in Albuquerque, NM, two blocks north of I-40 and just one exit west of I-25. We are across the street from the Indian Pueblo Cultural Center, one mile from the Albuquerque Old Town Plaza, three miles from downtown and seven miles from ABQ Albuquerque International Airport. Business travelers will enjoy the fact that we are within 10 miles of most area businesses and across the street from government facilities such as the BIA, BIH, BLM, National Indian Programs Training Center, NACA, Kirtland Air Force Base, and Sandia National Labs. Our 24-hour business center provides all the comforts of your office and our two meeting rooms are perfect for closing those important deals! You'll be pleased to know that we offer a select number of pet-friendly rooms, along with pet-free rooms! Looking for things to do in Albuquerque? Visit the Historic Old Town and Sawmill District to take a step back in time for that international vacation feel without the international travel! Get out of the house to explore our rich culture, many unique attractions, and annual events such as the Albuquerque Balloon Festival and the Gathering of Nations! Call us now to book your stay. We look forward to seeing you!
 
Overall
2 out of 5
2 out of 5
Bad
By Dr Kent from Wisconsin
Traffic noise on west side rooms,dirty hot tube water lazy staff...noone at desk for checkout charges for room due to web browser offering a modified reservation and the not updating it so charged for a no show on phone for over a hour and then hung up on
Customer avatar
Posted by
on31 March 2025
Hello Dr Kent,
We appreciate your feedback. It’s great to hear from our IHG One Rewards member. Thanks for your loyalty and for always staying with our Holiday Inn Express And Suites.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Immerse yourself in the heart of Chattanooga with a stay at the Candlewood Suites Chattanooga East, where convenience meets comfort. Crafted for both the savvy traveler and the long-term guest, our hotel is the perfect starting point for exploring everything the Scenic City has to offer – from the natural beauty of the Tennessee Riverwalk to the awe-inspiring depths of Ruby Falls and the rich history of the Chattanooga Choo Choo. At Candlewood Suites Chattanooga East, we're more than just a hotel; we’re your home away from home. Each suite is equipped with a full kitchen, spacious work area, and plush bedding, ensuring that whether you’re staying for the night or planning a longer visit, you have everything you need to live, work, and relax on your own schedule. With our on-site Candlewood Gym, Lending Locker, and free guest laundry, your stay will be as convenient as it is comfortable. Indulge in an array of local eateries, embrace the outdoors with a visit to Lookout Mountain, or simply unwind in our Gazebo Grill area – at Candlewood Suites Chattanooga East, the choice is yours. Let us be the backdrop to your Chattanooga adventure, where every stay promises something new to discover. We look forward to welcoming you.
 
Overall
3 out of 5
3 out of 5
Very clean, beds are comfortable.
By Brokk from Nashville
While very clean,and in a good location with plenty of parking.
My personal stay was dogged by a few annoyances.
Like the temperature controls constantly defaulting to 82°.
The smoke detector light strobing every 5 seconds during the night made sleep difficult.
Add in the fact that you could hear people walking the hallway and slamming doors at odd hours helped deprive me of sleep.
Customer avatar
Posted by
on31 March 2025
Hi Brokk,
It's always been a delight for us to host one of our valued IHG® One Rewards members. We appreciate you for staying at the Candlewood Suites Chattanooga - Hamilton Place. Thank you for your loyalty and candid feedback. I trust that all is well.
Candlewood Suites wants our guests to feel immediately reassured that they will be in control of their priorities and truly feel free to make themselves at home. I am sorry to learn about your experience during your visit. I've shared your feedback with our hotel management team as a reference for improvements.
I hope we'll remain your dependable choice, as we promise to make the value of your experience worth it for all the right reasons.
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Five star Crowne Plaza Al Khobar hotel in Saudi Arabia redefines luxury, style and convenience, near the shores of the Arabian Gulf. Your stay is enhanced by a warm and attentive service, Fine Dining and world-class amenities, Accommodation is furnished in a contemporary style with touches of Arabian heritage. Guests can maintain their fitness regimen at the hotel’s indoor pool and Fitness Centre. There is also an on-site spa with sauna and Jacuzzi, as well as massage treatments. Crowne Plaza Al Khobar is at the entrance of Al Khobar on King Abdullah Road where the pulse of this dynamic city can be felt. Popular shopping destinations such as Al Rashed and Al Dhahran malls are nearby and the hotel has direct access to the main expressway that connects with Dammam, Jubail, Hofuf and Riyadh, which is less than four hours away . At the heart of our hotel are celebrated culinary offerings, from Moroccan cuisine at Marrakesh to buffets, live cooking and chocolate fountains at Primavera . Get some downtime between meetings at the Palm Court Lounge – a relaxed meeting spot coupled with a stunning iridescent glass pyramid backdrop. Whether you wish to host a workshop, conference or meeting, the hotel’s nine versatile meeting rooms and event spaces will ensure your event is a complete success. Please contact our Crowne Plaza Meetings Manager for more information.
 
Overall
2 out of 5
2 out of 5
Uncomfortable & stressful stay
By Mohamed Tamer from Jeddah , KSA
Tower B elevator was closed from ground floor due to restaurant expansion for Ramadan without any signs showing how to get to my room
At the Ground floor elevator of tower B , gas tanks are stored their without any concern about safety
Floor G in tower B elevator was accessible from up to down while it’s closed with gas tanks giving very unpleasant feeling
I informed the reception staff with these comments while I am checking out and till now I received nothing from the hotel management to elaborate more and check for the reason behind the complaint which in return confirming my impression about them that they are giving ZERO value for the guests
Customer avatar
Posted by
on31 March 2025
Hello Mohamed Tamer,
We appreciate your feedback. It’s great to hear from our IHG One Rewards Platinum Elite member. Thanks for your loyalty since 2014 and for always staying with our Crowne Plaza.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.