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    14 February 2017
  • Last review comment
    6 April 2025
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Corporate's Review Comments
 
Exceptional service meets comfort at the 2024 newly renovated Crowne Plaza San Diego - Mission Valley hotel. Nestled in the heart of San Diego, near a trolley bus stop, our pet-friendly paradise gives easy access to local attractions like the San Diego Zoo, SeaWorld, San Diego Beaches, Belmont Family Amusement Park, the USS Midway Museum, and the historic Old Town. Savor onsite dining at Islands Restaurant & Bar. Stay active in our Fitness Center and outdoor pool, productive in our Business Center, and connected with free Wi-Fi. Collaborate and celebrate with over 30,000 sq ft of versatile indoor and outdoor venues with exquisite catering. At the end of the day, unwind in spacious guest rooms with amenities and premium bedding. Experience comfort and luxury in San Diego!
 
Overall
2 out of 5
2 out of 5
Not worth a 4 star rating
By JacknJill77 from San Bernardino, CA
This hotel is extremely outdated for a 4 star level rating. I felt I was staying at a 3 star with antiquated look and feel. The cost associated to this rated level was not worth our time and will not be on our future list of select hotels to stay at.
Customer avatar
Posted by
on5 April 2025
Hello JacknJill77,
It's always a delight for us to host your stays. We appreciate you choosing the Crowne Plaza San Diego - Mission Valley as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel in Wauwatosa near the Milwaukee Regional Medical Center Holiday Inn Express Milwaukee West Medical Center is located just 2.5 miles from Froedtert Hospital, Children’s Hospital of Wisconsin and Milwaukee Regional Medical Center. We are close to Fastenal, GE, Johnson Controls , and many Milwaukee attractions such as American Family Field and Petit National Ice Center . Our free shuttle operates in a generous 5 mile radius so leave the stress of driving to us! We are located just 25 minutes Mitchell International Airport (MKE) . Our accommodations provide our guests all the conveniences of home. Complimentary WiFi, parking and hot breakfast are just a few of the little things we do to make your stay more comfortable. Each room offers a microwave, mini refrigerator, Keurig, 43” adjustable mount TV, spacious work desk with multiple power outlets and in-room safe.
 
Overall
2 out of 5
2 out of 5
Simply BELOW par
By TimGB from Green Bay
Loud, outdated, gaps around the door (easy break-in.potential) ... simply BELOW all HIE expectations. Have not been to a decent MKE HIE facility yet on the west side. Avoid, period.
Customer avatar
Posted by
on5 April 2025
Hello TimGB,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Milwaukee-West Medical Center as your travel partner. Thank you for being one of our IHG® One Rewards Gold Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy Waterfront Views of Charleston Harbor, Easy Access to Downtown Charleston and Free Parking! Our beautiful Charleston, SC hotel is conveniently located off Savannah Highway (Hwy 17) and overlooks the Ashley River. Our location is perfect for guests looking for lodging near Charleston’s best attractions. Charleston is known for its amazing history, restaurants, and shops. We offer free shuttle service to the historic Downtown Charleston area for your comfort and convenience. Looking to enjoy a day in the sun? Folly Beach, Sullivan’s Island, and Isle of Palms are all within a short drive of our amazing downtown Charleston hotel. Be sure to visit nearby attractions such as the South Carolina Aquarium, Fort Sumter, Magnolia Plantation and Gardens, Charleston City Market, or the USS Yorktown . We are conveniently located only three miles from the Charleston Cruise Terminal and ten miles from the Charleston International Airport (CHS). The Holiday Inn Charleston Riverview hotel provides guests with great amenities such as an outdoor pool, 1200-sq ft meeting room, Executive Board Room, a newly renovated Fitness Center, and 24-hour Business Center. Don’t forget to grab dinner and drinks at our on-site Harborview Restaurant and Lounge , located on the top floor of this 14 story Charleston hotel. You are sure to enjoy our spectacular panoramic views of the Charleston cityscape and harbor.
 
Overall
3 out of 5
3 out of 5
Average at Best
By TCT63 from Philadelphia, PA
The front desk staff was excellent. Housekeeping was a little lax with providing toilet paper when the roll was very low as well as providing clean towels.
One shuttle driver, Thomas, was very rude and came 10 minutes early on the last run of the night (scheduled for 10:45 PM). He was confrontational when questioned about his early arrival and seemed to be departing early. I asked him to wait for my wife as she was making her way to the shuttle at the scheduled departure time of 10:45 PM. He reluctantly waited while staring me down. It was not a pleasant experience. All the other drivers were very respectful and courteous.
Customer avatar
Posted by
on5 April 2025
Hello TCT63,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Charleston-Riverview as your travel partner. Thank you for being one of our IHG® One Rewards Silver Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Candlewood Suites - Alabaster! The area's only all suite, award winning hotel. Ideally situated in Alabaster, Alabama and the heart of the area's shopping and dining district, Candlewood is also only 15 miles from Birmingham. Hotel provides large, comfortable accommodations, easy access to local attractions and top area businesses. Guests enjoy shopping at the Summit , Riverchase Galleria Mall or steps away, at Alabaster's Colonial Promenade , and picnicking at Oak Mountain State Park . Headlining concerts at the Oak Mountain Amphitheatre Verizon Wireless Music Center and weddings/events at the w American Village are minutes from our pet friendly property . Only 25 minutes from Birmingham International Airport our amenities include on-site, 24-hour business center with copy, print and fax services, free high-speed, wired and wireless Internet access throughout the hotel and complimentary fitness facilities on and off site. During your stay, enjoy relaxing in one of our spacious suites featuring over-sized executive work desks, kitchens with full-size appliances, lending locker with free kitchen equipment and games, free laundry facilities, Candlewood Cupboard sundries and dining option. As you plan your trip, we invite you to explore our excellent Alabaster, Alabama hotel rates and make your Candlewood Suites reservations today.
 
Overall
1 out of 5
1 out of 5
Room cleanliness
By Joanie from Alabaster al
It was very questionable if room was cleaned .. bc hair clippings in tub .. asked for clean sheets only got bottom sheets .. no top or new pillow cases .
Id like some compensation
Customer avatar
Posted by
on5 April 2025
Hello Joanie,
We appreciate your feedback. It's great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for always staying with our Candlewood Suites.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the NEWLY RENOVATED Holiday Inn Express and Suites in St. Charles MO Hotels, located in the charming Historic St. Charles City just 30 miles from downtown St. Louis and minutes from the confluence of the Missouri and Mississippi rivers. Our location off Highway 370 just 4.5 miles from Historic St. Charles is perfect for people traveling for business or pleasure. While St. Charles has history, charm and attractions to entertain you for days, St. Louis is also a hotbed of activity. Our St. Charles hotel is not far from attractions like the St. Louis Zoo, the Baseball Cardinals Busch Stadium, Gateway Arch Riverfront and more. Our St. Charles hotel's location is also near the Ameristar and Hollywood Casinos if you wish to try your luck at the slots. When you stay at our hotel in St. Charles, you have easy access to St. Louis and the St. Louis Airport and to several major business corridors. Our St. Charles hotel's 24-hour Business Center is equipped with a printer and PC, and our free high-speed Internet access keeps you easily connected. Our hotel in St. Charles is full of great amenities that everyone can enjoy. You can work up a sweat in the 24-hour Fitness Center, swim in the indoor pool and indulge in a delicious complimentary, hot breakfast bar. Make sure to book a room today to take advantage of everything we offer.
 
Overall
3 out of 5
3 out of 5
Breakfast
By Paul from Ohio
Another guest and I were getting breakfast, he was a regular, he asked the host why there was no bacon, he responded that the motel was almost full, so they could not provide bacon because it would be too expensive, this is absolutely ridiculous with the prices we pay to get this as an excuse
Customer avatar
Posted by
on5 April 2025
Hello Paul,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites Saint Charles as your travel partner. Thank you for being one of our IHG® One Rewards Diamond Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Closest all-suite hotel to PHX sky harbor airport with free airport transportation Conveniently located just over 3 miles from Phoenix Sky Harbor Airport , and within minutes from the Metro Light Rail , downtown Phoenix , Tempe and Scottsdale. Our beautiful non-smoking all suites hotel is minutes from Chase Field , Talking Stick Resort Arena and the Phoenix Zoo. Our modern design offers a plethora of amenities and features our luxurious new bedding, free Wi-Fi , and microwaves and mini refrigerators in all rooms. Also offering 21-full kitchen Extended Stay Suites. Burger Theory , featuring a gourmet burger concept and a variety of local craft beers. Also serving breakfast, lunch, & dinner. Our lush courtyard has a heated pool, hot tub and gazebo. Our 11,000 square feet of meeting space can comfortably accommodate up to 200 people. Our convenient location places you minutes from Papago Park, Golf Course , Pueblo Grande Indian Museum, the Arizona Diamondbacks Baseball, Herberger Theater, Orpheum Theater, Phoenix Convention Center, Arizona State University (ASU) , Tempe Town Lake, Old Town Scottsdale , Casino Arizona, University of Phoenix Stadium (Arizona Cardinal Football), Phoenix International Raceway (PIR), minutes from the TPC Golf Course (home of the Phoenix Open) and a variety of local restaurants, shopping and entertainment.
 
Overall
2 out of 5
2 out of 5
No hot water
By Osojack
Cold showers for three days. Vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvlong enough now
Customer avatar
Posted by
on5 April 2025
Hello Osojack,
We appreciate your feedback. It's great to hear from our IHG One Rewards Diamond Elite member. Thanks for your loyalty since 2022 and thanks for always staying with our Holiday Inn Hotel And Suites.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
From the moment you enter the impressive lobby of Edmonton's newest Holiday Inn Express, with its vaulted ceilings and stylish design, you know you are going to be treated right! Whether you are here for business or pleasure, we offer everything you need to make your stay comfortable and convenient. Our spacious rooms are available with queen, king and double queen beds, and larger suites accommodating up to eight people, complete with free high-speed internet, microwave and fridge. Start your day with our delicious complimentary breakfast. Work out in our fitness room or take a refreshing swim before heading out. Or take advantage of our meeting room for your professional needs. Just off the major Anthony Henday Freeway, we are conveniently located close to the airport, West Edmonton Mall, and downtown. Edmonton is a vibrant arts and entertainment community, with fine dining and numerous festivals and events all year round. From Candy Cane Lane and the Boardwalk Ice on Whyte in winter to the Fringe Theatre, Heritage and Folk Festivals in the summer, there is always something exciting happening here. We are home to the Edmonton Eskimos football and Edmonton Oilers hockey teams. When the Oilers are not playing in their state-of-the-art arena, you will find a variety of concerts and events year-round for your entertainment pleasure. Once back at the hotel, wind down with a relaxing jacuzzi or your favorite TV program before settling in for a restful night's sleep.
 
Overall
2 out of 5
2 out of 5
Ok in a pinch
By Nhippe from Edmonton
This hotel is ok in a pinch but would not be a top 5 pick. By ok a room with 2 double queens and we 100% got a room with 2 double queens.
Booked the extra sofa area for comfort and the TV was missing from the wall.
Asked the staff if this was correct and they said it is what it is.
Rooms were clean and pillows good.
Customer avatar
Posted by
on5 April 2025
Hello Nhippe,
We appreciate your feedback. It's great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for always staying with our Holiday Inn Express And Suites.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Overall
3 out of 5
3 out of 5
Great Room, Loud Hallways
By John
I stayed here for over a week for business. The room was clean and spacious, and breakfast had quite a few options. My biggest complaint was the noise in the hallways throughout the night. At least half of the nights I was at the hotel, there was yelling, running down the halls, and banging on walls. Finally, one of the nights someone slammed a luggage cart into my door.
Customer avatar
Posted by
on5 April 2025
Hello John,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites Lumberton as your travel partner. Thank you for being one of our IHG® One Rewards Diamond Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Tallahassee I-10 East, where comfort meets convenience just off Interstate 10 at Exit 203. Whether you're here for business, pleasure, or a quick stayover on your way to Disney, our hotel is designed with you in mind. Located eight miles from downtown, you can enjoy a peaceful retreat while still being close to all that Tallahassee has to offer. Unwind by our outdoor pool, catch up on work at our Business Center, or stay productive in your room with our spacious work desks. Plus, with complimentary Wi-Fi throughout the hotel, staying connected is a breeze. Start your day right with our signature Express Start Breakfast—on the house, of course! Looking to stay active? Our 24-hour Fitness Center is ready when you are, and with all-new accommodations, your stay will be nothing short of exceptional. With rooms designed for major comfort, including plush duvets and a choice of pillows, grabbing some z’s in a sparkling clean room will be one of the highlights of your stay. When it’s time to refuel, you’ll love our nearby dining options like Ted's Montana Grill, Walk-On's Sports Bistreaux, and Bonefish Grill. And if you're here for game day, you'll be just minutes away from Florida State University's Doak Campbell Stadium and FAMU's Bragg Stadium. At Holiday Inn Express Tallahassee I-10 East, we’ve got everything you need for a smart, stress-free stay. Come experience the best of Tallahassee with us!
 
Overall
5 out of 5
5 out of 5
A welcome place for the travelling family.
By Mike40 from Leesburg, Florida
This hotel was a welcoming place after the trip from Orlando. It is convenient for our planned activities in Tallahassee and its location makes it easy to access all major routes in the city. The friendly staff make you feel right at home.
Customer avatar
Posted by
on5 April 2025
Hi Mike,
Thank you for the kind words! We’re so glad to hear that our location worked well for your plans in Tallahassee and that our team made you feel at home after your trip from Orlando. We hope the rest of your visit was just as smooth and enjoyable. Looking forward to welcoming you back next time you’re in town!
- The Staff at Holiday Inn Express Tallahassee
0points
0of 0voted this comment as helpful.
 
Ocean Front Resort on Pensacola Beach, Florida Our Holiday Inn Resort Pensacola Beach Gulf Front hotel is located on the beautiful beaches of Gulf of Mexico, and features 206 guest rooms! We have guest rooms with a view of the Santa Rosa Sound without a balcony or with a private balcony with captivating views overlooking the sugar-white sands of the Gulf of Mexico. Enjoy the best lazy river pool on the Pensacola beach at our hotel, complete with cascading waterfalls, two hot tubs, and poolside fire pits. Enjoy a cocktail or a bite to eat at the Riptides Sports Grill & Beachfront Tiki Bar. Our Pensacola Beach Resort hotel is within walking distance from several dining options at Quietwater Beach Boardwalk, along with fishing, paddleboarding, kayaking, and biking. Stay active while on the road at our well-equipped fitness center. Enjoy free WiFi, mini-fridge, microwave, and a flat-screen TV. We are pleased to offer all the services and amenities you need to make your stay at Pensacola beach relaxing and memorable. We look forward to your arrival! "
 
Overall
3 out of 5
3 out of 5
Didn't like the atmosphere of indifference in the hotel, especially for such price
By Maria P from TX
It is very important for me to feel the atmosphere of care and attention, like a valued guest at a hotel. Unfortunately, I did not experience that sense of warmth and hospitality during my stay here. From the moment I arrived, I was hoping to feel welcomed and looked after, but instead, I encountered a lack of attentiveness that made my stay less enjoyable. I believe that genuine hospitality lies in the details — from friendly interactions to ensuring guest comfort.
Also, we were almost denied our prepaid breakfast due to a lack of seating in the café, despite the fact that there were tables available both outside and near the bar. This was a very strange situation, considering that on both the previous and following days, these tables were used for breakfast, regardless of the weather.
We had to escalate the issue to the reception because the café staff member showed no willingness or effort to resolve the problem. It seemed easier for him to simply refuse us breakfast than to find an obvious solution. This experience left us feeling unwelcome and disappointed, as it demonstrated a lack of customer care and flexibility.
Customer avatar
Posted by
on5 April 2025
Hello Maria P,
We appreciate your feedback. It's great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for always staying with our Holiday Inn Resort.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.