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- First review comment14 February 2017
- Last review comment4 April 2025
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Corporate's Reviews
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Corporate's Review Comments
Explore New Jersey from Crowne Plaza Newark Airport hotel. Minutes from Newark Liberty International Airport, our free shuttle runs every 30 minutes for hassle-free travel. Near downtown Newark, downtown Elizabeth, and 45 minutes from New York City, we are near shops, restaurants, and iconic attractions.
Experience sports and concerts at MetLife Stadium and Prudential Center. Shop The Mills at Jersey Gardens and discover culture at New Jersey Performing Arts Center and Newark Museum of Art. Our hotel blends work and play with a business center, free Wi-Fi, and fitness center. Dine at TKP Lounge and Grill. Make connections or celebrate in our meeting spaces and Grand Ballroom. Your New Jersey adventure starts here.
Overall
3 out of 5
Crown Plaza EWR
By Robert D
from Miami, FL
The room was clean. Linens, bed, and bath were clean. Room and furniture were very worn and outdated. This hotel needs a complete renovation. It does not compare well with other Crowne Plaza hotels or any other IHG properties.
Posted byCorporate
on20 October 2020
Dear Robert D,
Thank you for your kind review of your stay with us at our Crowne Plaza Newark Airport, for being our Rewards Club member since 2011 and for attaining Gold Elite status.
We appreciate your very positive comments regarding the service of our staff and the cleanliness of our room. I will gladly share your laudatory review with our personnel. I have also taken note of your review that our hotel is in need of a renovation. Please be assured that I will recommend it to our management for assessment. I apologize for the inconvenience.
I would be pleased to welcome you back soon and I am happy to assist you for any further concerns and requests.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Crowne Plaza Hotels & Resorts Detroit Downtown Riv
Overall3 out of 5
great bartenders, otherwise meh
By B.E.T.
from Maryland
The bartenders were exceptional. Good conversation etc...
We did not eat at the hotel
We did not eat at the hotel
The room was average, the carpet needs to be replaced, the office chair was peeling.
Bed and bathroom were clean.
Bed and bathroom were clean.
Garage was too dark, if I were a woman I probably wouldnt feel safe.
Parking spaces were kinda tight too.
Not sure what the purpose of the valet was.
We had to give the car keys to them, but they never parked the car or brought it to the front.
Parking spaces were kinda tight too.
Not sure what the purpose of the valet was.
We had to give the car keys to them, but they never parked the car or brought it to the front.
Posted byCorporate
on20 October 2020
Dear B.E.T.,
I appreciate you for sharing your review about your recent stay and thank you for being one of our newest Rewards Club members.
I am very sorry that you did not experience an exemplary hotel stay due the maintenance and the comfort of our room. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff, especially the service of our bartenders, was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Holiday Inn Express San Francisco Airport North is centrally located just one mile north of San Francisco International Airport and minutes from San Francisco's world famous attractions such as the Moscone Center, Golden Gate Bridge, Chinatown, AT&T Park, Fisherman’s Wharf, Pier 39, and the Chase Center. Companies such as Genentech, SuccessFactors, and other South San Francisco companies are all within five minutes from the hotel’s central location. Complimentary amenities with each night's stay include a complimentary hot morning breakfast buffet, complimentary scheduled San Francisco International Airport and BART station shuttle service, complimentary high-speed wired and wireless internet access, and complimentary use of the hotel's 24-hour business center.
The hotel also offers guests an expanded fitness room, whirlpool spa, guest laundry, and market pantry. In-room amenities in all of the hotel's oversized guestrooms include a luxury pillow-top mattress, microwave and refrigerator, digital safe, a flat panel television with DIRECTV's new HDTV Package that includes 124 Premium channels, and a premium Keurig coffee maker. We offer Park Stay and Go packages that include one night's stay plus up to fourteen days of additional parking beyond your stay..
Overall2 out of 5
Avoid
By Svik
from California
Spire member:
- breakfast was a joke
- parking is not free, but there is no space to park
- extra sneaky charges
- old furniture, small TV
- breakfast was a joke
- parking is not free, but there is no space to park
- extra sneaky charges
- old furniture, small TV
Posted byCorporate
on20 October 2020
Dear _vik,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards Club member since 2003 and for attaining Spire Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Clark NJ. The hotel is within walking distance to Clark Commons shopping center where you can find shopping, dining, and entertainment. Situated off the Garden State Parkway at exit 135, guests enjoy complimentary parking & Wi-Fi. All rooms include a Microwave and a Mini Fridge and Keurig Coffee Maker. All 192 guests have recently been completely remodeled. Our restaurant is open for Breakfast, Dinner, and Drinks. You may eat inside or outside on our beautiful patio with fire pit and heat lamps for warmth. In addition to shopping, we are walking distance to beautiful parks and trails. We are located near Fortune 500 companies like L’Oreal, Merck, Kerry, DSV, GEP, BASF, Siemens and Turtle. A short car ride takes you to Rahway train station, which goes directly into NYC. We also have over 8,000 sq. feet of meeting space available for meetings, office space or events.
Overall3 out of 5
filthy toilet seat and non-working shower
By Chris
from NEW JERSEY
The first room had a dirty toilet seat, so I was transferred to another room. The next morning I went to take a shower and could not get the water to come out of the shower head. The person from the hotel could not get it to work either and said it needed repair, so I was again transferred to another room. I had stayed before in the room where the shower didn't work and had complained then, which was a while ago. I was surprised it hadn't been fixed. Has no one in that room tried to take a shower? What about your renovation? The toilet seats are dented and old. Can't you afford some new, cheap toilet seats. I will not be staying here again because the problem I complained about previously (the shower) was never fixed and that was a while ago. The staff handled me well, but the problems (dirty toilet seat and non-working shower) should never have occurred.
Posted byCorporate
on20 October 2020
Dear Chris,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards Club member since 2012.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Crowne Plaza Hotels & Resorts Houston Near Reliant
NRG Stadium Hotel's Houston, Texas Location is Best Thoughtfully positioned along Houston's Inner Loop, adjacent to NRG Sports & Entertainment Complex, less than two miles from Texas Medical Center and near downtown Houston and Hobby airports, the Crowne Plaza Houston - Medical Center offers guests a convenient central location. Boasting 60,000 square feet of unique meeting space and personal service by a Crowne Meetings Director, a two-hour RFP response guarantee and a Daily Meeting Debrief. Recognized for meeting service excellence, we go above and beyond your expectations, plus we're right next door to NRG Park. Houston visitors enjoy easy access to major medical and educational facilities, as well as popular area attractions. Spend the day in Houston Museum District, shopping at Galleria or Rice Village or visiting the Houston Zoo. The Houston Livestock Show & Rodeo and the Offshore Technology Conference are held at NRG Park, just steps from our hotel's address in Houston. From the Crowne Plaza Sleep Advantage program to the 24-hour Fitness and Business Centers, two outdoor pools, a popular restaurant and free shuttle service within 3 miles, we provide upscale amenities to pamper our guests. With easy access to the Medical Center and NRG Stadium, our hotel's Houston, Texas location is perfect. We look forward to showing you a warm Texas welcome.
Overall3 out of 5
Houston
By MrMack
It was ok nothing major either way, I believe the hotel needs to update rooms
Posted byCorporate
on20 October 2020
Dear MrMack,
I appreciate you for sharing your review about your recent stay. Thank you for being our IHG Rewards Club member since 2016 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Virginia Beach Oceanfront Hotel's Guests Have It All From a private, oceanfront balcony to 250,000 gallons of aquatic adventure, the Holiday Inn® & Suites Virginia Beach - North Beach guests enjoy the perfect beach vacation in Virginia Beach. The resort's oceanfront location is a perfect, relaxing family retreat as the hotel offers everything under the sun. Slide into our Splish Splash Lagoon, float along the indoor lay-Z-river or lounge with a favorite summer beverage at the oceanfront outdoor pool. The hotel's activity program, Splash Kamp, is the perfect place for your family. The arts and crafts, games and more will create unforgettable memories. Take a break from the sun and catch a quick flick in our 48-seat movie theatre. Schedule your next meeting in our conference center, which offers 8,000 sq ft of meeting space, and treat your associates and families to a mini vacation in Virginia Beach. The resort's Office-on-the-Go and the free Wi-Fi access in the guest rooms help you stay connected and productive. Enjoy the best of the beach as the hotel's guest in Virginia Beach. Inspired by 50 years of family tradition, the Isle of Capri offers fine Italian dining and stunning views of the Atlantic. The Square Whale is the ideal spot to enjoy moderately-priced poolside specialties. Want a great start? The Greenery Cafe's funky candy-colored atmosphere serves a buffet of breakfast delights. We look forward to welcoming you!
Overall3 out of 5
Just ok
By JLW22
from PA
The room was very small and everything had a film on it from the disinfecting spray they have been using for Covid. There was no bath tub so our 2 yr old toddler got his first shower experience and it didn’t go well. Our bathroom fan had to be replaced. There was constantly trash in the hallways and the elevator was super slow. They seemed understaffed and in need of an upgrade considering the price for the room.
Posted byCorporate
on20 October 2020
Dear JLW22,
I appreciate you for sharing your review about your recent stay. Thank you for being one of our newest IHG Rewards Club Gold Elite members.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Crowne Plaza Hotels & Resorts White Plains-Downtow
Das Crowne Plaza White Plains liegt im Herzen von Westchester County in unmittelbarer N he des Westchester-Einkaufszentrums mit Designer-L den wie Nordstrom und Neiman Marcus sowie 150 Spezialgesch ften und eignet sich gleicherma en f r Gesch fts- und Freizeitreisende. Die mehr als 50 erstklassigen Restaurants in der Umgebung lassen sich bequem zu Fu erreichen oder sind jeweils nur ein paar Autominuten entfernt. Hotelg ste k nnen au erdem den kostenlosen Bustransfer in Anspruch nehmen, der das Hotel mit dem Flughafen Westchester, dem Bahnhof White Plains, den rtlichen Einkaufszentren sowie allen B rokomplexen im Umkreis von 12 Kilometern verbindet.
Das Crowne Plaza White Plains verf gt ber 402 ausgesprochen luxuri se G stezimmer und Executive-Zimmer. Im Bistro "Fenimore's" k nnen G ste die K stlichkeiten der mediterranen K che genie en. Ein hoteleigener Fitnessraum steht ebenfalls zur freien Verf gung. Gesch ftsreisenden bietet das Hotel ein gut ausgestattetes Business-Center, insgesamt 17 Konferenzr ume, in denen Veranstaltungen mit bis zu 1000 Personen abgehalten werden k nnen, sowie einen kostenlosen berdachten Parkplatz.
Overall2 out of 5
Bad overall
By Scott Rifkin MD
from maryland
I picked the hotel and type of room for my wife who was visiting a new grandchild. The website claimed there was room service available. OK, it was cancelled with Covid. That's fine but correct the website. In addition, we asked for an executive level room due to the website claim of food and beverages in a dedicated lounge. No such service existed. The room assigned wasn't even on the exec floor but we were still being charged the higher rate. I complained and was told - tough by the evening clerk. The next day I was promised a correction of the rate. I'm not sure that actually happened.
The other interesting thing was how argumentative the staff was. When I pointed out the website inaccuracy they should have simply apologized and offered to look into correcting the issue. Instead, two different staffers insisted that web sites couldn't be changed and defended the inaccuracy. Wow. I run a tech company. What a ridiculous response. Then they got huffy when I told them how silly the response was. Well trained hospitality folks simply don't respond like that. In addition, they refused to connect me with the manager. How strange.
Next time I'll have my wife stay elsewhere.
Posted byCorporate
on20 October 2020
Dear Scott Rifkin MD,
I appreciate you for sharing your review about your recent stay. Thank you for being an IHG Rewards Club member since 2018 and for attaining Platinum Elite status..
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
We are steps away from iconic attractions such as the Empire State Building, Madison Square Garden, and Hudson Yards. Delight in a shopping spree at Chelsea Market and immerse yourself in the magical world of Broadway, all just a stone's throw away. Our prime location is near Penn Station and we’re an easy drive from the tunnels with parking readily available. Dive into the heart of the Big Apple and let our hotel be your gateway to the best NYC has to offer. Reserve your room today and be at the epicenter of excitement and culture!
Hotel amenities include Gypsy Rose, a 24-hour Business Center, 24-hour Fitness Center and complimentary high-speed internet access.
Feeling adventurous? Our on-site concierge is happy to secure sightseeing tour tickets, Broadway theatre tickets, shopping coupons and discounts.
Here for business on a weekly or monthly basis? Bringing in 7 or more group rooms to NYC? Please contact Sales via email Jaron.Standiford@hi-nyc.com
Overall1 out of 5
stay away
By sam94
this place is a covid haven! the staff was rude and we caught one sneaking into the room while we were in bed undressed!! we stayed over a week there and were told staff couldn’t clean our room due to covid... then why did we catch a staff member entering our room?!
Posted byCorporate
on20 October 2020
Dear sam94,
Thank you for choosing Holiday Inn Manhattan 6th Ave - Chelsea and for being our Rewards Club member since 2019.
I would like to apologize for any inconvenience caused by the cleanliness of our room and that our staff entered your room without knocking. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
We are steps away from iconic attractions such as the Empire State Building, Madison Square Garden, and Hudson Yards. Delight in a shopping spree at Chelsea Market and immerse yourself in the magical world of Broadway, all just a stone's throw away. Our prime location is near Penn Station and we’re an easy drive from the tunnels with parking readily available. Dive into the heart of the Big Apple and let our hotel be your gateway to the best NYC has to offer. Reserve your room today and be at the epicenter of excitement and culture!
Hotel amenities include Gypsy Rose, a 24-hour Business Center, 24-hour Fitness Center and complimentary high-speed internet access.
Feeling adventurous? Our on-site concierge is happy to secure sightseeing tour tickets, Broadway theatre tickets, shopping coupons and discounts.
Here for business on a weekly or monthly basis? Bringing in 7 or more group rooms to NYC? Please contact Sales via email Jaron.Standiford@hi-nyc.com
Overall2 out of 5
So much for customer service
By Laneasha96
from Boston MA
Upon arrival , this hotel has two doors you must enter at its main entrance . The first door slid right open , the next door you have to be buzzed in by staff members and I had to wait for someone to notice me to open the door . Once inside , the staff members didn’t even give me a basic greeting just “I’ll be right with you “ The two staff members at the desk begin talking amongst each other , and another customer walks in and waits in line behind me. The two employees continue to talk amongst each other with no acknowledgement to the new customer or explanation for why check in is taking so long . The woman behind eventually stated she needed to use the bathroom and the two staff members stop their conversation and just respond “sorry no public restrooms” then go back to their conversation, still providing no approximate wait time or anything . Finally I get checked in , the guy who helped me just asked for my name ID and card , never mentioned anything about my reservation to me . Just “insert your card” . I know he doesn’t own the hotel so he could probably care less , but he shouldn’t make it so obvious . Once I get upstairs my room is nice and clean , kind of snug , but comfortable. The hallways in the hotel are super hot though , but once in hotel room the AC works really well and it gets cold really fast . Once I am upstairs, I realize there’s no bucket in the room for the ice machine . Not to mention I had to discover the Ice machine on my own. My partner went downstairs and requested a bucket from the front desk , they told him that they will deliver it to the room for us . We never got a bucket that day . The best day my partner asks again because my reservist was for two days . The second time we ask , we were told that they are working on it . Still nothing for most of day . We decide to ask a third time and the woman downstairs speaks to her co worker in a different language and the guy just sucks his teeth with an attitude like us asking for a bucket was such a huge inconvenience for him . She tells us that he’s going to get it for us . Never got it . For the 2 days I was there , never got that bucket . I found myself not willing to do everything I wanted in Manhattan because I feared I wouldn’t be able to get back into hotel due to all the times I had to wait for a desk member to notice me for them to buzz me in or by relying on other guests to exit the building . I know coronavirus is very serious but my reservation included free breakfast , if it’s cancelled for safety concerns it shouldn’t be there anymore or the staff can at least acknowledge that it’s there and let guests know it won’t be honored . Had to find coffee every morning around the city , which I assumed would be included in my stay as shown online . Also I arrived much earlier than I thought and called to request an earlier check in and the staff member just responded “sorry we don’t have any early check in rooms available “ so I had to just hang around for over 6 hours to wait until 3pm just go receive no acknowledgement from employees and have to wait even longer during a very delayed check in process .This hotel would’ve been a really nice stay if the customer service wasn’t so terrible . I’ve been to motels with much better customer service offered here .
Posted byCorporate
on20 October 2020
Dear Laneasha96,
I appreciate you for sharing your review about your recent stay in our Holiday Inn Manhattan 6th Ave - Chelsea.
I am very sorry that you did not experience an exemplary hotel stay due to your check in experience, our breakfast and the service of our staff. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that cleanliness and the comfort of our room was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again. Should you have further questions, please feel free to reach out to me at IHGService@ihg.com.
I very much hope that you will grant us the opportunity to prove ourselves again. Should you have further questions, please feel free to reach out to me at IHGService@ihg.com.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Muncie Hotel near Ball State University.
This Muncie, Indiana hotel is just minutes from Ball State University and the historic downtown district.
Whether you are #BallStateBound, visiting Muncie for work, or here for a relaxing getaway; The Holiday Inn Express Muncie is here to make your stay great with a free Hot Express Start Breakfast bar – fresh made pancakes included!
The Holiday Inn Express Muncie is located just off Interstate 69 and Highway 332, making it a short drive to many local businesses and Muncie attractions. Save time on the road by staying close to the office of Honeywell, Caterpillar, the Horizon Convention Center, and Ball State. Local attractions nearby include the Academy Model Aviation Museum, Muncie Children’s Museum, and Minnestrista Cultural Center.
Guests enjoy many amenities including High Speed Internet Access, indoor heated pool and whirlpool, full fitness center, and outdoor fire pit during their stay.
Overall3 out of 5
Still comfortable and good service
By Doug
from Springfield, VA
This was a rather stressful trip to check on family during this pandemic. Upon arrival, staff was not wearing masks which was a little unnerving. As a matter of fact, I only saw a few staff actually donning masks the entire stay. I realize that the state did not mandate masks in public, but I would have thought that IHG would and should go the extra step to safe guard not only guests but also the employees. There were only a couple of familiar faces which was also disappointing as I stay here several times a year and those staff always went beyond the call to ensure the best service. One definite plus is the fact that they are now pet friendly. One word of advice, they should keep the grounds mowed; it was apparent that it had not been mowed for several weeks.
Posted byCorporate
on22 October 2020
Dear Doug,
Thank you for taking the time to tell us about your experience at Holiday Inn Express MUNCIE.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly 765-289-4678 at or gmmuncie@portfoliohotels.com.
Sincerely,
Raymond Snell
gmmuncie@portfoliohotels.com
Raymond Snell
gmmuncie@portfoliohotels.com
0points
0of 0voted this comment as helpful.