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    14 February 2017
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    21 April 2025
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Corporate's Reviews
 
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Corporate's Review Comments
 
From the moment you enter the impressive lobby of Edmonton's newest Holiday Inn Express, with its vaulted ceilings and stylish design, you know you are going to be treated right! Whether you are here for business or pleasure, we offer everything you need to make your stay comfortable and convenient. Our spacious rooms are available with queen, king and double queen beds, and larger suites accommodating up to eight people, complete with free high-speed internet, microwave and fridge. Start your day with our delicious complimentary breakfast. Work out in our fitness room or take a refreshing swim before heading out. Or take advantage of our meeting room for your professional needs. Just off the major Anthony Henday Freeway, we are conveniently located close to the airport, West Edmonton Mall, and downtown. Edmonton is a vibrant arts and entertainment community, with fine dining and numerous festivals and events all year round. From Candy Cane Lane and the Boardwalk Ice on Whyte in winter to the Fringe Theatre, Heritage and Folk Festivals in the summer, there is always something exciting happening here. We are home to the Edmonton Eskimos football and Edmonton Oilers hockey teams. When the Oilers are not playing in their state-of-the-art arena, you will find a variety of concerts and events year-round for your entertainment pleasure. Once back at the hotel, wind down with a relaxing jacuzzi or your favorite TV program before settling in for a restful night's sleep.
 
Overall
2 out of 5
2 out of 5
Reserved Room Style was not fulfilled
By MHEPC
I have usually enjoyed my stays at this location.
However, for my last stay, I reserved a King Room, but when I checked-in I was assigned a Two Queen room.
The hotel told me they could not accommodate my reservation.
I have also used the Gym on site a number of times.
There are not sufficient cleaning supplies on hand to wipe down the equipment after use.
Customer avatar
Posted by
on15 April 2025
Hello MHEPC,
Thank you for your stay at the Holiday Inn Express & Suites Edmonton Southwest – Windermere, Edmonton, Canada. I appreciate your IHG One Rewards Silver Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy all the excitement that the Big Apple offers when staying at the Holiday Inn New York City – Times Square. Nestled in the heart of the bustling Garment District, our Midtown Manhattan hotel is steps away from the city’s must-see attractions, including Hudson Yards, Madison Square Garden, The Javits Center, Times Square, Bryant Park, Herald Square and much more! Dine at our on-site restaurant, Latitude 39, serving breakfast, lunch, brunch, dinner, and happy hour. For further exploring, our location offers easy access to public transportation. The 42nd St. Port Authority Bus Terminal and New York Penn Station are located less than a half-mile from the hotel. If you’re looking to travel like the locals, try renting a Citi-bike and enjoy the amazing food, shopping and sightseeing in the city that never sleeps. After a day of exploring the lively city, relax and rewind in our renovated guest rooms. On top of sweeping NYC views, our inviting Midtown hotel offers a variety of thoughtful amenities and perks that appeal to all our guests – from children to business travelers! Some of our key features include: kids stay and eat for free, affordable room rates, in-room desk & coffee-maker, free high-speed Internet, an on-site Business Center and a 24-hour Fitness Center. We look forward to making our Times Square hotel your home away from home!
 
Overall
3 out of 5
3 out of 5
Not happy
By Merci from Virginia
I initially paid nearly thousand by credit cadf or two rooms. However, upon cancellation, I received a refund in points. When I rebooked, I could only redeem those points for one room and had to pay an additional four hundred,
I expected better treatment as an IHG member, but unfortunately, I didn't receive any better treatment.
Customer avatar
Posted by
on15 April 2025
Hello Merci,
Thank you for your stay at the Holiday Inn New York City - Times Square, New York. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Old Floridian Charm Abounds at Live Oak Hotel's Property Natural beauty and outdoor recreation await you at the Holiday Inn Express® Hotel & Suites Live Oak. In north central Florida, this hotel's guests can boat, swim and fish in the lazy Suwannee River, which borders the county on three sides. In addition, numerous state parks and frequent music festivals provide year-round entertainment. This hotel's location in Live Oak, Florida is ideal for business travelers. We're off I-10 near several notable corporations like Lowe's, Walmart, Pilgrim's Pride and Progress Energy. We have free high-speed, wireless Internet access, meeting facilities and a 24-hour Business Center to meet the needs of our hotel's valued guests. In Live Oak, Florida, the hotel's staff suggests the Spirit of the Suwannee Music Park. Not only does this venue draw world-class musicians, but it also has canoe and horse rentals, a craft village and an award-winning cafe. Other popular sites like natural springs, vast underwater caves and tributes to Stephen Foster, the songwriter who made the Suwannee River famous, dot the area. While in Live Oak, this hotel's guests enjoy relaxing amenities. After a long day, slip into the outdoor pool, soak in the spa and work out in the state-of-the-art Fitness Center. You'll wake up to the scent of hot biscuits and bacon at the free Express Start Breakfast Bar, too. So book your room now and start planning your trip to Florida today!
 
Overall
3 out of 5
3 out of 5
Excellent staff
By Catt from OH
Excellent and friendly staff. The bed and sheets were clean, but just about everything else was a bit dirty (hair left in the shower, moldy caulk, two conditioners instead of shampoo/conditioner, dirty freezer. The pool was also out of order. Staff was very prompt to offer points for the issues, but I don't feel like this stay was worth the amount of money charged. The coffee was fresh and strong though in the morning, so that was nice!
Customer avatar
Posted by
on15 April 2025
Hello Catt,
Thank you for your stay at the Holiday Inn Express & Suites Live Oak, Florida. I appreciate your IHG One Rewards Platinum Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Columbus, Ohio Hotel's Location Can't Be Beat Our hotel is in the heart of the city and currently is ranked number 1! The Holiday Inn Express & Suites® Ohio State University- OSU the only IHG hotel at OSU! We are close to everything, from OSU football to major companies in Columbus, OH. This hotel's location is ideal for business travelers. Riverside Hospital, Battelle and James Cancer Research Institute are all within a quarter mile of the hotel. The Columbus Convention Center, AEP, EWI, Nationwide and many other corporations are just blocks from the hotel's Columbus, Ohio location. With free high-speed, wired and wireless Internet access and a 24-hour Business Center, you'll have everything you need to conduct meetings, fully prepared and ready for success. There's tons of art, culture, entertainment and sports near the hotel, too. The Short North Arts Center is nearby, and the Jerome Schottenstein Center is within walking distance. "Stay Smart" with us in Columbus, OH. With the hotel's heated, indoor pool and a 24-hour Fitness Center, you can unwind with a few laps and stick to your workout schedule. You can satisfy a healthy appetite with the free, hot Express Start Breakfast Bar. Shuttle service to area hospitals and businesses is available Mon-Fri by prior appointment.The shuttle is not available for sporting/special events. Book your stay to enjoy everything in Columbus, Ohio. We look forward to welcoming you!
 
Overall
3 out of 5
3 out of 5
Disappointing
By DS & CS from Hillsboro, OH.
Rooms with Pergo flooring is noisy from the room above. Could hear people walking and rolling suitcases.
Makes the rooms look cheap.
The breafast was the worst I have ever had. Potatoes were'nt done and eggs were cold.
Customer avatar
Posted by
on15 April 2025
Hello DS & CS,
Thank you for your stay at the Holiday Inn Express & Suites Columbus OSU-Medical Center, Ohio. I appreciate your IHG One Rewards Platinum Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Balance work and relaxation at the Crowne Plaza® Portland-Lake Oswego hotel with newly renovated rooms, free wi-fi, and easy access to Lewis and Clark College , Portland State University and the Bridgeport Village Mall. Thanks to our prime location along I-5, you can enjoy the charming town of Lake Oswego, visit the Willamette Valley Wine Country with more than 600 prime Oregon wineries, or take a 15-minute drive to downtown Portland for a taste of the city. Plus, hike through the Tryon Creek State Natural Area , or unwind in our heated indoor-outdoor pool. Crowne Plaza® Portland-Lake Oswego is also the ideal event venue for meetings, conferences, beautiful weddings, and it's the perfect place to stay and explore the Portland-Lake Oswego area.
 
Overall
3 out of 5
3 out of 5
Would NOT recommend this hotel if you’re sharing a room with anyone other than your partner/spouse.
By kh1229 from WA
The room was pretty and the beds were comfortable, but the bathroom was HORRIBLY designed: the toilet paper holder sits too far back from the toilet to be comfortably reached by the average adult woman (and impossible for children), the shower heads have next to no pressure, and there is no lock on the free-swinging glass door. There is only one mirror in the room - it’s in the bathroom. And because there’s no useable outlet for the coffee pot where it sits, it has to be moved to a table in the room or to the bathroom counter.
Customer avatar
Posted by
on15 April 2025
Hello kh1229,
Thank you for your stay at the Crowne Plaza Portland-Lake Oswego, Oregon. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express in Anaheim California The newly-remodeled Holiday Inn Express is ideally located in West Anaheim and within minutes of beautiful Orange County beaches, exciting amusement parks and entertainment attractions. This hotel is conveniently located near the world famous Disneyland, California Adventure, Knott's Berry Farm, Medieval Times, Angel Stadium, and Los Alamitos Race Track. A short scenic drive will bring you to the California coast and world-class Orange County beaches. If you plan to shop during your stay, South Coast Plaza and Anaheim Gardenwalk offer a variety of stores to suit any taste. With convenient access to companies such as Mitsubishi, Pacific Care, Evergreen, Yamaha, US Merchant Services, Mary Kay, FedEx, Boeing and the Anaheim Convention Center, our hotel is perfect for business travelers visiting Anaheim. During your Anaheim vacation be sure to take advantage of our outdoor pool or the Fitness Center. We are proud to offer thoughtful amenities like free high-speed wireless Internet access as well as a complimentary hot breakfast bar every morning. Plan your next stay with the Holiday Inn Express hotel of Anaheim for a truly magical experience.
 
Overall
1 out of 5
1 out of 5
Kind staff but an uncomfortable stay
By TamTravels from Los Angeles
A not-so-great experience.
*No compatible tv remote. (We tried several.)
*Not enough bath towels. (Was offered hand towels instead.)
*Guest computer was locked
*Carpet gave my child a large rash
*Pool is cold (could be a plus for some!)
Customer avatar
Posted by
on15 April 2025
Hi TamTravels,
Thank you for staying and sharing your experience at our Holiday Inn Express Anaheim West. We appreciate you for being one of our IHG One Rewards Platinum Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Extended-stay hotel in Midtown Atlanta Suites Hospitality and cleanliness are guaranteed at the Staybridge Suites Midtown Atlanta hotel. We are committed to cleanliness and open to answering any questions you have about our cleaning procedures. Our spacious suites include full kitchens, flexible workspace, and living area along with all the standard Staybridge Suites services. Perfect for social distancing. With a MARTA transit station steps from the hotel and close highway access, traveling to and from Atlanta’s Hartsfield-Jackson International Airport is quick and easy. Our proximity to local corporate offices such as Norfolk Southern, Honeywell, Southern Company, Coca-Cola Headquarters, and Google ensure your stay is productive. Leisure guests enjoy the benefit of staying in the center of world-famous attractions such as The Georgia Aquarium, Mercedes-Benz Stadium, World of Coca-Cola Museum, CNN Tour, State Farm Arena, The Fox Theatre, and much more. Our hotel is also near parks and many outdoor activities. Whatever brings you to Atlanta, we look forward to having you stay with us.
 
Overall
1 out of 5
1 out of 5
Gross. 1. My room is not clean 2. The blanket on the bed had makeup on it. I had to go down to the front door twice to get linens and pillows for the
By Lowcountry C from SC
1. My room is not clean
2. The blanket on the bed had makeup on it.
I had to go down to the front door twice to get linens and pillows for the pull out couch
3. There was bar soap left in the shower from the previous guest.
4. The floor is dusty
5. I was not given a ticket/voucher to use for breakfast upon check in so I had no idea when I went to get breakfast this morning. That was embarrassing but the gentleman was VERY nice about it.
6. I booked a King room and got a Queen room
7. When I called the front desk yesterday either noone answers or I get hung up on.
8. It took forever in line to check in.
9. There is a gaping hole in the ceiling of the hallway on the 24th floor.
Customer avatar
Posted by
on15 April 2025
Hi Lowcountry C,
Thank you for staying and sharing your experience at our Staybridge Suites Atlanta - Midtown during your vacation. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Comfort meets convenience at Holiday Inn Express Romulus/Detroit Airport with a free 24-hour shuttle service. One mile from Detroit Metropolitan Airport and a short 20-minute drive from downtown Detroit, our hotel is the ideal choice for a quick stopover or a family getaway. Make travel easy by taking advantage of our 8-and 16-day Park Stay Go Packages. Dive into the city's vibrant food truck scene, visit the Henry Ford Museum, explore Lower Huron Metropark, or catch a game at Ford Field. Start your day with our free Express Start™ Breakfast, stay active in our Fitness Center, and enjoy free Wi-Fi. At the end of the day, unwind in comfortable rooms with plush bedding and soothing Dove products. We’ll make your Detroit stay unforgettable!
 
Overall
1 out of 5
1 out of 5
Missing Coat
By Riebap from Detroit
I would have liked to give this hotel a higher rating but I can't do to the fact the my black raincoat was taken from the closet of my room. I called less than 24 hours about the coat that I left and was told that no turn it in and the room was not rebooked. What else can I think except that it was taken by someone working in the hotel. Also, breakfast buffet was empty for bacon and eggs while the dining room lady watched me open the empty trays and said nothing.
Customer avatar
Posted by
on15 April 2025
Hi Riebap,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Romulus / Detroit Airport for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel in Elk Grove Offers Great Location near Sacramento For a comfortable stay, visit the beautiful Holiday Inn Express® hotel in Elk Grove, California. The hotel's location is central to Sacramento, the San Francisco Bay area, Napa Valley/Sonoma, Lake Tahoe/Reno and the Central Valley . Situated off Interstate 5, our hotel benefits business travelers visiting the Apple Corporation, the Sacramento Convention Center, Cosumnes River College, Alldata LLC, Frontier Communications and other businesses. Our hotel's business amenities include two meeting rooms with A/V equipment, a 24-hour Business Center and free high-speed, wired and wireless Internet access throughout the hotel. Elk Grove is home to a variety of both new and old attractions, the local wineries and historic Old Town Elk Grove, California. Our hotel's close proximity to Elk Grove Regional Park and the Sacramento River makes it easy to enjoy a fun day outdoors. Also, we're only 12 miles from downtown Sacramento and attractions like Old Town Sacramento, the Sacramento Zoo and Raley Field . From the complimentary, hot breakfast to the well-equipped Fitness Center, we take care of your needs. The outdoor pool and whirlpool are great places to unwind when you arrive. Enjoy our 24-hour on-site market full of sundries.
 
Overall
1 out of 5
1 out of 5
BAD STAY
By Joey from Bay Area
Couldn't sleep all night as the room was too warm. Front desk staff wasn't of any help. Breakfast sausage tasted cheap. Scrambled eggs dry. HI Express quality, service and value went downhill. Not like what I had experienced in previous stays. This stay is a paid stay, not comped. All the staff said when I told him of my bad experience "I'm sorry". What??? No empathy or attempt to alleviate my my issue. VERY DISAPPOINTED AND WOULD NOT RECOMMEND! Might have to look at other brands on my next travels.
Customer avatar
Posted by
on15 April 2025
Hi Joey,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Elk Grove West Interstate-5. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Hotel Bloomington-Normal, Illinois! Take exit 167 off I 55 and you're in the Heart of Bloomington / Normal on Veterans Parkway. We're close to Central Illinois Regional Airport and Amtrak. State Farm, Country Companies, Growmark and Bridgestone Firestone are all within a mile! Our Hotel is near area attractions and easy access to Rivian Motors - Prairie Aviation Museum - Grossinger Motors Arena - Illinois Fire Juniors Soccer Club - Illinois State University - Wesleyan University - Heartland College - Lincoln College - OSF Saint Joseph Hospital - Carle Bromenn Hospital. Our Hotel has Meeting Space for 100 and Indoor Heated Pool and Hot Tub! Free Hot Breakfast Buffet included! 18 Suites are divided by French Doors
 
Overall
1 out of 5
1 out of 5
Do not ever check in with a service animal and I would recommend no one go there they are rude and obnoxious all the way around
By J... K from Normal, Illinois
Against Federal Ada laws I was upcharged $25 a night for a service animal! Please don't ever go there with the service animal. I would recommend nobody stay there ever unless everything else in town is completely booked and you can't find a VRBO or an Airbnb. That would be an absolute last resort. I would actually rather stay in my car than staying that terrible establishment!
Customer avatar
Posted by
on15 April 2025
Hi J... K,
Thank you for staying at the Holiday Inn Express Bloomington - Normal and sharing your experience. We appreciate you for being one of our IHG® One Rewards Silver Elite members, and we value your loyalty since 2013.
We aim to deliver quality service and excellent hospitality, and I am sorry to learn about the conditions that prevented you from having a pleasant stay. I shared your feedback with our hotel management on this concern so they could take swift measures to avoid a repeat situation. I have also sent you a private message to discuss this further.
I hope we’ll remain your dependable choice, as we promise to make the value of your experience worth it for all the right reasons.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.