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    14 February 2017
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    21 April 2025
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Corporate's Reviews
 
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Corporate's Review Comments
 
A central Croydon hotel with bright, thoughtfully designed rooms and breakfast included Holiday Inn Express® London - Croydon is in the centre of Croydon, next to the Centrale Shopping Centre. It’s a short walk to East Croydon station, where direct trains speed you to London Victoria or London Bridge in 20 minutes. Gatwick Airport (LGW) is also 20 minutes on the train, or 30 minutes by car. You’ll find a tram stop a few steps from the hotel. If you’re in town for a Crystal Palace game, it’s a short drive or bus ride to Selhurst Park Stadium. For your event needs, 8 versatile, fully equipped meeting rooms provide space for up to 65 guests. With plenty of natural light, these high-floor rooms offer sweeping views over London, and refreshments are available to suit your needs. At this hotel you can enjoy: - Free WiFi - A pillow menu Fuel up for the day with the included Express Start™ Breakfast with a range of hot English and continental choices. The smart restaurant also offers snacks from the All Day Dining menu for whenever you’re feeling peckish, as well as international dishes for dinner. Stylish Next Generation rooms offer 43"Flat Screen TVs with casting and apps such as Netflix and Amazon Prime and include blackout curtains for a restful night. For panoramic Croydon views, ask to stay on the hotel’s higher floors.
 
Overall
3 out of 5
3 out of 5
Internet Service - Highly needs improvement
By Susan from New York, NY
I stayed at the hotel for 6 days and every night this was a problem. The staff was somethings curt with their responses and didn't act with a sense of urgency given that paying customers needed the internet service. Every night after 11p, the internet at the hotel was turned off without explanation as to why it's down. This is unacceptable that the hotel provided such a critical service in the most poor manner, being down every night when customers are working and communicating within different time zones.
Customer avatar
Posted by
on21 April 2025
Hello Susan,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express London - Croydon, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Manchester – Oldham is one of the highest rated properties in the area with 73, beautifully appointed en-suite bedrooms & 10 executive suites, you will find our range of accommodation stylish, modern and comfortable. Just minutes from the M60 and 7 miles from Manchester City centre, we are perfectly located for both business and leisure with free parking and free WiFi. Opening in April 2024, just a short 20-minute drive away from the hotel, 5.5 miles is the brand new Co-op Live Arena which will be the UK’s only music-first arena. Co-op Live will boast the largest floor space of any indoor venue and host a large number of events. The Etihad Stadium which hosts Manchester City Football Club is 5.6 miles from the hotel, about a 20 minute drive. The hotel makes a stylish and convenient conference and events venue with 3 event spaces including the Medlock suite at Smokies Park which can host gala celebrations of up to 300 guests or a theatre style presentation for up to 500 guests. You can work out in the hotels fitness studio. Enjoy drinks and casual dining in the Filament Lounge.
 
Overall
3 out of 5
3 out of 5
Long check in & departure
By Billy from Glasgow
Booked online prior to arriving, could not find my confirmation even though I showed confirmation email & number. Checking took at least 20 minutes. The room I had was excellent with no problems.
On checkout only one person working, dealing with another customer who had invoice issues and was again left waiting for 29 minutes. Could have been easily avoided with a second person working.
Customer avatar
Posted by
on21 April 2025
Hello Billy,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Manchester - Oldham, where travel is a joy for all. We value you as an IHG® One Rewards Gold Elite member and your loyalty to our brands since 2023.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
At Holiday Inn Melbourne Airport, our team are dedicated to making your travels effortless and memorable. Whether you're just beginning your trip or returning from one, we have everything you need until you reach your final destination. Being just 400m from Melbourne Airport, we are the preferred choice for travelers looking for service with a smile. We have pioneered the joy of travel since 1969, the Holiday Inn Melbourne Airport is your home away from home & gateway to the world. Our close proximity, affordable onsite parking and a shuttle service allows for quick & seamless transition from runway to relaxation. Let us take care of the transportation, so you can sit back, relax, and enjoy the ride. Whether you’re looking for a great breakfast to start your day or winding down with a burger and a beer, let us help you recharge and reconnect. Our inviting spaces and welcoming service from our friendly team will invigorate you and set the tone for the rest of your stay. The hotel has many more features to brighten your stay – from the gym to onsite laundry, meeting spaces to connect, 24-hour reception and room service, we have it covered. And don’t forget our Holiday Inn brand promise where Kids Stay & Eat Free. The hotel is more than just a place to sleep - it is a gateway to the world and the moments that matter. Experience the joy of travel at the Holiday Inn Melbourne Airport.
 
Overall
3 out of 5
3 out of 5
Just Average
By Maybe Fussy from Ballarat
As a member of a different rewards group I have stayed several times at another airport hotel but on this occasion I thought I might go back to the Holiday Inn as we have had many pleasant experiences there.
The staff were efficient but not very friendly, the room was tired and dark especially the bathroom. A real disappointment was the $3 charge for the bus to the terminal; this is opportunistic and money grabbing.
The positives were free overnight parking and the bed was comfortable.
Given the price (30% more than another hotel) I do not think it is great value and am unlikely to stay again in the foreseeable future.
Customer avatar
Posted by
on21 April 2025
Hello Maybe Fussy,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Melbourne Airport as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express and Suites Oakhurst Yosemite Area , a host to one of the most prominent National Parks, Yosemite National Park . Find comfort with us and adventure just a short, scenic drive away! We are surrounded by Yosemite National Park, Bass Lake Water Recreation, Golf Courses, Fine Dining, Historic Museums, and much more!
 
Overall
3 out of 5
3 out of 5
Overpriced and bad sleep
By swmi1982 from WA
This hotel is overpriced for what it offers. Even comparing to other Holiday Inn Express, the experience was not good.
Starting with a sneaky parking fee for a parking lot with lots of empty spots and absolutely no access control. They are just charging you more for the room.
The breakfast didn't have fruits, had a shared big pot of yogurt and I saw other guest using used spoons to serve more, no bacon, no boiled egg.
The air conditioner in the room was the worst ever. The room would get too hot before the AC turned on, then it would get freezing. Impossible to sleep. Either you are over heating under the blanket or freezing when the AC runs.
The staff was polite and helpful, the only positive.
I would not recommend this property.
Customer avatar
Posted by
on21 April 2025
Hello swmi1982,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Manchester - Oldham, where travel is a joy for all. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2013.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Candlewood Suites Erie is an IHG brand hotel centralized for shopping, company travel and family fun. We provide complimentary HSIA, an indoor pool , business center and our Candlewood Cupboard is open 24 hours so you can grab a snack or various amenities any time you would like. Enjoy the many attractions Erie has to offer such as Presque Isle State Park , Tom Ridge Environmental Center, Waldameer Amusement Park or the Erie Zoo The hotel location and amenities ensure easy proximity to many business and clients from General Electric, LORD, and Erie Insurance. The Candlewood Suites Erie is located adjacent to the Millcreek Mall and close to several other shopping plazas with clothing tax free in Pennsylvania. The property is minutes from the premier educational facilities of Mercyhurst, Gannon, Edinboro University, Penn State Behrend, and LECOM. Minutes from the Erie bayfront you are able to visit attractions like the Erie Bayfront Convention Center, Erie Bicentennial Tower, Maritime Museum, Brig Niagara, Erie Art Museum, Warner Theater, and the Erie Playhouse. Also located downtown are UPMC Hamot and Saint Vincent Hospitals. For the sports enthusiast, we are located near Lake Erie Speedway, Presque Isle Downs and Casino . Take in a game at the Erie Insurance Arena home to Erie Otters Hockey and Erie Bayhawks Basketball or visit UPMC Park to the see the Erie Seawolves baseball team.
 
Overall
3 out of 5
3 out of 5
Gives the Candlewood Brand a bad look
By from Ohio from Ohio
This Candlewood is disappointing. Worst one I've stayed at so far, gives the brand a bad look.
POOL IS CLOSED.
Bathroom trash was full on check in - ew!!
Front desk staff never corrected this.
Half hearted cleaning - mirror only partially clean, surfaces skimmed over, spots on glasses and utensils.
Someone else's jug of water in the fridge.
Weird engine sound at night like Flash Flash 100 Yard Dash running a Zamboni outside, but at least it drowned out the sound of someone else's television.
Hall smells of used cooking oil.
Workout room is attached to the laundry room so it is hot when the dryers are running.  No towels no wipes no hand sanitizer.
Candlewood is usually better than this.
Bed was comfortable, tho, and it is very near the freeway, lots of shopping, and restaurants.
Customer avatar
Posted by
on21 April 2025
Hello from Ohio,
It's always a delight for us to host your stays. We appreciate you choosing the Candlewood Suites Erie as your travel partner. Thank you for being one of our IHG® One Rewards Gold Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay where comfort and convenience converge in the heart of Bloomington. Conveniently located just five miles from the iconic Mall of America, Holiday Inn Blmgtn Arpt South- Mall Area hotel is only six miles from MSP International Airport, and 11 miles from downtown Minneapolis and St. Paul, making us the perfect base for exploring the area. Catch a game at the nearby Target Field or U.S. Bank Stadium, a special event at Target Center, or an outdoor concert at Huntington Bank Stadium. Host business meetings and social gatherings in our flexible venues for up to 120 guests. Take advantage of our Business Center, complimentary parking, and free Wi-Fi. Savor delicious dining at Green Mill Restaurant and Bar, where kids under 12 eat free, stay active in our Fitness Center, and relax at our indoor pool and Whirlpool. Our guest laundry facilities ensure you stay fresh throughout your stay. Unwind at the end of the day in spacious, renovated guest rooms with thoughtful amenities. Enjoy a restful retreat with exceptional service in Bloomington!
 
Overall
3 out of 5
3 out of 5
Sad Breakfast
By Sams from MN
Paid for breakfast-expecting a menu; but only the breakfast buffet that most IHG properties offer for free!
Customer avatar
Posted by
on21 April 2025
Hello Sams,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Blmgtn Airport South - Mall Area, where travel is a joy for all. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 1998.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express® Saltillo Zona Aeropuerto Hotel is five minutes away from the Saltillo International Airport (SLW). We offer complimentary transportation to the airport, and also to any place within six miles of the hotel. If you are in town for a special event, our shuttle service can take you to some of the main event venues in the city: Villa Ferre, Museo del Desierto, El Nogal and shopping malls like Galeria Saltillo. Near the hotel you will find Amistad and Santa Maria Industrial Parks, as well as the automotive plants in Saltillo and Ramos Arizpe such as General Motors, YangFeng, Lear, Johnson Controls and Chrysler. We also are located less than 15 minutes away from downtown and the city’s main museums including Museo de las Aves. At the end of the day, enjoy an evening out in the swimming pool and rest in the comfortable and cozy rooms. Work from the Business Center with complimentary Internet access, and for events or business meetings we offer you different multifunctional rooms. Start your mornings with an invigorating workout at the Fitness Center and enjoy our daily complimentary breakfast buffet.
 
Overall
3 out of 5
3 out of 5
Experiencia regular
By ArturoAE from San Luis Potosi
Ha bajado mucho el nivel de servicio en los hoteles de Holiday Inn y este hotel no fue la excepción. La limpieza deja mucho qué desear, las llaves del lavabo muy dura. Uno de los elevadores no funciona y es complicado subir y bajar. Cuando llegué a registrarme ningún elevador funcionaba y me tocó subir con maletas hasta el piso 8
Customer avatar
Posted by
on21 April 2025
Buen día ArturoAE,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Diamond Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestroHoliday Inn Express Saltillo Zona Aeropuerto ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Contemporary Hotel near Tapachula's Airport Whether you are just stopping on your way to another town, or staying for business, the Holiday Inn Express® Tapachula Hotel holds the perfect location. We are 6 miles away from Tapachula International Airport (TAP) and less than ten minutes from companies such as Pemex and Coca Cola Femsa. Also ideal to explore this verdant region, you can plan an excursion day to the impressive Volcano Tacaná, Mexico’s southeastern highest peak or to Izapa archeological site. Next to the hotel, you can shop, catch a movie or eat at Plaza Galerías Tapachula Mall. Start your days with our free-of-charge hot breakfast buffet, which serves a variety of delicious items, including our homemade sweet bread and Arabica bean coffee. Work from the Business Center and stay updated with complimentary Internet access throughout our facilities. After a day of traveling or touring the city, come back and relax in the beautiful outdoor patio with pool and sun loungers or go for an invigorating workout at our Fitness Center.
 
Overall
3 out of 5
3 out of 5
Un detalle
By Anonymous
Siempre me hospedo ahí y todo bien, atención , limpieza etc pero específicamente en esta visita en el caso de la limpieza el primer día no me dejaron papel higiénico, el segundo día nisiquiera pasaron a preguntar la verdad eso es molesto, espero puedan mejorar esa atención
Customer avatar
Posted by
on21 April 2025
Buen día,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Gold Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn Express Tapachula ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
We invite you to experience the Holiday Inn Express & Suites Natchez. Located within walking distance of historic downtown Natchez, MS. This quaint Mississippi riverfront town is famous for historic Antebellum homes, civil war history, year round festivals and the Great Mississippi River Balloon Race . The Old South Winery offers a fun and relaxing day followed by riverfront dining and a variety of local pubs with live entertainment. Natchez is quickly becoming a leader in the growing world of green fuel alternatives. Major corporations involved in this venture located near the hotel include Elevance, Enersteel, and Genesis Energy other major corporate partners include the Coca Cola Company, Earnst & Young and the Compass Group. Our limited service Natchez hotel features sweeping landscapes of the Mighty Mississippi River, complimentary breakfast and a relaxing stay. Guests will enjoy our complimentary high speed Internet with both wireless and wired capabilities. The hotel's state of the art 24 hour fitness center allows for guests to maintain their daily routine. All rooms include a microwave and refrigerator and a minimum of 37 inch HDTVs. The Southern hospitality you have come to expect from a historic Mississippi town will be exceeded during your stay at the Holiday Inn Express & Suites Natchez.
 
Overall
3 out of 5
3 out of 5
Disappointed
By Fat daddy wink from Missouri
Sorry this had t worked out for me. I am waiting I. The manager to get back to me on my problems encountered. These people are normally really consistent in the way they take care of their guest. I am sure that we all have problems
Customer avatar
Posted by
on21 April 2025
Hello Fat daddy wink,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express and Suites Natchez SouthTexas City as your travel partner. Thank you for being one of our IHG® One Rewards Platinum Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
A bright, modern hotel in Aberdeen's bustling West End, with WiFi and breakfast included Holiday Inn Express® Aberdeen City Centre hotel is right in  Aberdeen's West End , half a mile from the main rail and bus stations and 20 minutes by taxi from Aberdeen Airport (ABZ). The hotel is just around the corner from Union Street , Aberdeen's premier shopping destination with lively bars, restaurants and theatres.  Doing business in Aberdeen? The hotel is located close to regional offices for Shell, Total and Statoil. Two modern meeting rooms host 35 people each, with free WiFi , natural light and air conditioning. Freshly brewed tea and coffee, plus a lunchtime buffet option, will keep meetings productive. It's a 10-minute walk to Aberdeen's stylish Union Square shopping centre.  If you fancy seeing a show, His Majesty's Theatre is just five minutes on foot. Farther afield, you can explore Aberdeenshire's Castle Trail , or visit the region's whisky distilleries – ask friendly hotel staff for tips. For golfers, the hotel is three miles away from Royal Aberdeen Golf Club , while Trump International Scotland is only half an hour's drive. All guests enjoy free WiFi and an inclusive buffet breakfast  with selected hot items. The hotel's lobby bar  offers an excellent range of malt whisky, plus draught beer and wine.
 
Overall
3 out of 5
3 out of 5
Not so Good
By No Impressed from UK
Staff were not overly helpful, on one occassion staff members were arguing at front desk. Noise from corridor and other rooms heard clearly in room.
Customer avatar
Posted by
on21 April 2025
Hello Valued Guests,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Aberdeen City Centre as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.