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    14 February 2017
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    5 May 2025
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Corporate's Review Comments
 
Welcome to the Holiday Inn Express Harrisburg East - Hershey Area! Our centrally located hotel offers convenient access to Harrisburg, Hershey attractions, Lancaster, York and Gettysburg areas. We are minutes away from downtown Harrisburg, the Pennsylvania Farm Show Complex, Hollywood Casino, Giant Center and Hershey Park. Visit City Island and enjoy a Harrisburg Senators baseball game, mini golf or take a ride on the Pride of the Susquehanna paddleboat. Be sure to stay with us when attending local events like America’s Largest RV show. The All American Dairy Show, Keystone Livestock Show, the Pennsylvania National Horse Show at the PA Farm Show Complex or the annual Antique Automobile Club of America Eastern Fall National Show in Hershey. Carlisle Car Show. Big 33 and Chocolate World. Completely renovated in 2018 the hotel offers smoke free rooms filled with the amenities you expect including complimentary WiFi, mini refrigerator, microwave, Keurig coffee maker, iron, ironing board, hair dryer and a 40 inch flat screen TV with premium channels. Enjoy our hot Express Start breakfast each morning featuring our signature Cinnamon Buns. In a hurry? Get a To Go bag with your fresh cup of coffee. Our business center offers computers with printing access. Take a swim in our outdoor seasonal pool and keep up with your fitness regimen in our updated fitness center. Staying a few days? Take advantage of our free guest laundry.
 
Overall
2 out of 5
2 out of 5
Safety Hazard
By Vish from Philadelphia, PA
The experience at this holiday inn was scary, to say the least.
The tiles in the room were all coming out or cracked, some were glued with the glue all over the tiles, and entire surface was uneven. It was a walking hazard and one of the family member had a scratch in their toe due to the cracked tile. Have pictures to prove the broken floor. Wonder how IHG would allow the property to remain open with such safety hazard.
We were in the fifth floor and the elevator was not working. When we came down saw someone trying to fix it. It was more like a handyman not sure what the problem is and slamming things around trying to fix it. Of course it was not fixed for all the time we were there and just used the stairs multiple times :(. Would not recommend anyone using the elevator ever after seeing how it was being fixed.
The noise from the highway would not allow good sleep and the room temperature would not go below 64, but the effective temperature was high.
Customer avatar
Posted by
on28 April 2025
Hello Vish,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Harrisburg East - Hershey Area, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Wake Up Refreshed in the Heart of Austin Start your day energized and ready to explore the vibrant city of Austin, Texas at the Holiday Inn Austin-Town Lake. Nestled along the scenic shores of Lady Bird Lake, our hotel boasts a premier location—less than a mile from the Austin Convention Center and just steps from the famous Rainey Street Entertainment District. Whether you’re here for business or leisure, you’ll love the convenience and charm of staying with us. Breathtaking Views & Unmatched Comfort Our smoke-free property offers stunning views of Lady Bird Lake (formerly known as Town Lake) and the downtown skyline. Business travelers appreciate being close to major companies like Oracle, Intel, the Texas State Capitol, and the Convention Center. Looking to balance work and play? Enjoy nearby outdoor adventures like biking, hiking, or kayaking—or take time to explore local landmarks like Zilker Park, the State Capitol, and the LBJ Presidential Library. Thoughtful Amenities to Enhance Your Stay We’re proud to offer complimentary high-speed Wi-Fi, free garage parking, a fully equipped Fitness Center, Business Center, and flexible meeting space for up to 200 guests. Take a dip in our rooftop outdoor pool while enjoying panoramic views of the lake. And when hunger strikes, The Boathouse Grill has you covered with a delicious breakfast and dinner menu designed to satisfy every appetite. No matter what brings you to Austin, let Holiday Inn Austin-Town Lake be your comfortable
 
Overall
2 out of 5
2 out of 5
front desk associate.
By Anonymous from MN
Had an issue with a front desk associate who insulted me and was very condescending! We will not return to this location again. Very disappointed with his insults!!.
Customer avatar
Posted by
on28 April 2025
Hello Valued Guest,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Austin-Town Lake, where travel is a joy for all. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Introducing Candlewood Suites Miami International Airport 36th Street—a haven of comfort and convenience near Miami International Airport. With 130 fully equipped studios featuring kitchens, our hotel offers the perfect blend of functionality and relaxation. Conveniently located just 8 minutes from the airport, we provide complimentary shuttle service to and from Miami International Airport for seamless travel. And with the vibrant City of Doral a mere 9 minutes away, guests have easy access to dining, shopping, and entertainment options. Whether you're here for business or leisure, our hotel has you covered. Enjoy complimentary Wi-Fi, spacious workstations, and a 24-hour gym to stay connected and fit during your stay. Plus, unwind by the outdoor pool or take advantage of free parking and laundry facilities for added convenience. With major expressways like 826 and 112 nearby, exploring Downtown Miami and Miami Beach is a breeze. From catching a game at Hard Rock Stadium to experiencing the vibrant nightlife, there's something for everyone to enjoy. Welcome to your home away from home at Candlewood Suites Miami International Airport 36th Street—where comfort meets convenience in the heart of Miami.
 
Overall
1 out of 5
1 out of 5
Points debacle
By EasterBunny123 from FL
IHG can’t do their points system correctly. Ting j n j jbhhudixizkxkx office. Ivicivivk k jcifigivi Gigi vice j j vice k icicicickcici occ figicicicic fificicici fixixicici ficicicici ficicicicic cickcicici cococic
Customer avatar
Posted by
on28 April 2025
Hi EasterBunny123,
It's always a delight for us to host your stays. We appreciate you choosing the Candlewood Suites Miami International Airport 36th Street as your travel partner. Thank you for being one of our IHG One Rewards Diamond Elite members and sharing your experience.
We strive to offer a rewarding experience. I am sorry to learn what happened. I've shared your comments with our IHG® One Rewards team for review. I also sent you a private message to continue the conversation about this.
We look forward to hosting your future travels.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn® London - Bloomsbury offers a prime central London location with dining, excellent meeting facilities, and complimentary Wi-Fi. Located just steps from Russell Square Tube station on the Piccadilly Line, the hotel provides quick access to major transport hubs: King’s Cross St. Pancras and Euston stations are both under a mile away and accessible within five minutes by bus or taxi. Heathrow Airport (LHR) is a convenient 40-minute drive. Guests are close to popular attractions, with Oxford Street’s bustling shops just a 10-minute taxi ride away, and the British Museum’s world-class collections only half a mile from the hotel. Leicester Square and the West End’s nightlife are just an 11-minute tube ride, while family fun at London Zoo is a quick 10-minute cab ride. The hotel’s Academy Conference and Training Suites are ideal for conferences, weddings, or celebrations, accommodating up to 300 guests. A dedicated host, video conferencing capabilities, and included refreshments make planning smooth and stress-free. Guests can dine at the Junction Restaurant for breakfast, lunch, or dinner and unwind with a Starbucks coffee or a drink at the Junction Bar. Callaghan’s Bar offers live sports viewing, a hearty pub menu, and an outdoor terrace. Plus, kids stay and eat for free.
 
Overall
3 out of 5
3 out of 5
Tiny room
By IM82 from North East
As a long standing IHG gold member I used points to stay at this hotel
However my reward was being put in the smallest double room ever you couldn’t get a large suitcase passed the end of the bed
The bathroom was newly decorated but so small nearly had to step on the toilet and sink to open the door
Really disappointed with quality of room, workman even tried to get into the room to look for a leak whilst we attempted to sleep after a 10 hour flight (he opened door but lock was on he apologised but it was disappointing)
Customer avatar
Posted by
on28 April 2025
Hello IM82,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn London - Bloomsbury, where travel is a joy for all. We value you as an IHG® One Rewards Gold Elite member and your loyalty to our brands since 2009.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Experience Norwich at our family-friendly hotel, which overlooks the Norwich City Football Club. We are located just a 15-minute walk from the city centre, a 10-minute walk from Railway Station and an approximate 20 minute drive from Norwich International Airport. You can visit the towering, 900-year-old Norwich Cathedral, with its famed medieval roof boss sculptures. Overlooking the city, Norwich Castle, hosts art exhibitions, and you can take a tour down to its dungeon. The nearby Norwich Theatre Royal has a lively programme of musicals and drama. For a family day out, take a leisurely drive to the unique waterways and picturesque countryside of the Norfolk Broads or the north Norfolk coast. The hotel’s fully-equipped meeting room seats up to 14 attendees. At this hotel you can enjoy: -Free Wi-Fi -Small Mini-Gym -24h rooms service -Kids Stay and Eat Free (Terms and Conditions Apply) Start the day with a full English breakfast or just continental in the light-filled restaurant, and if you're in town for the football, be sure to book for the pre-match meal. We have several rooms that offer unique views of Norwich Football Club’s pitch allowing you to watch any football match in comfort. Our restaurant offers a selection of international dishes and is a perfect place place to celebrate family gatherings or just relax in our bar with your friends with TNT sports, drinks and Starbucks coffee.
 
Overall
3 out of 5
3 out of 5
Disappointment
By FFS! from Bristol, England
This hotel is slowly deteriorating unfortunately.
Have stayed here many times but the bathrooms are now getting tired, the bedroom was functional and the noise level was disappointing (station facing room).
I am a Platinum Elite emember and I did not even get a bottle fo water in the room - let alone anything else like fruit, dressing gowns or any decent biscuits. When you spend a lot of money with IHG I begrudge having to pay for bottled water for the room.
Feels like teh hotel owners are milking the income, the attachment to Norwcih City FC and not investing in the hotel infrastructure.
Front desk staff were excellent
Customer avatar
Posted by
on28 April 2025
Hello FFS!,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Norwich City, where travel is a joy for all. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2009.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Welcome to the new Holiday Inn Express & Suites Forney, Texas, located half a mile from downtown Forney, just 15 miles from Dallas, right off Hwy 80. Our hotel's location is ideal for leisure and business travelers since we're just minutes from Tanger Outlet Mall In Forney, leisure patrons can enjoy plenty of nearby, exciting activities. You can enjoy visiting the Artisan and Farmers Market in downtown Forney. Spend a day touring Fair Park, then catch a game or performance at the American Airlines Center. The largest flea market in the US, Canton Trade Days, is just a short 30 minute drive from our location. When you choose to "Stay Smart" in the Forney area, our hotel's amenities make your visit more comfortable. We have a Business Center with copy and print services, and we offer free high-speed, wired and wireless Internet access. We have an on-site Fitness Center, an outdoor pool, so you can stay in shape and unwind while you're here. The free Express Start Breakfast Bar is available every morning, too, and features a variety of tasty options like eggs, bacon and fruit. Make your reservations today!
 
Overall
1 out of 5
1 out of 5
Nothing works!
By Bird from Montana
Elevators don't work, have to pack your bags up the stairs. If you work away from home like me, I need a guest laundry, that too was out of service. Staff at front desk not friendly at all.
Customer avatar
Posted by
on28 April 2025
Hi Bird,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Forney as your travel partner. Thank you for being one of our IHG One Rewards Gold Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Smart Lincoln hotel near the city centre with free WiFi and a Starbucks coffee shop Holiday Inn® Lincoln hotel sits on the Brayford Waterfront, a lively area lined with bars and eateries.It's less than half a mile to Lincoln Central station and about a one-hour drive to East Midlands Airport (EMA) and Doncaster Sheffield Airport (DSA). A short stroll takes you to shopping in the High Street Quarter, the Waterside Shopping Centre or the independent boutiques along historic Bailgate. You can also catch performances at the nearby Lincoln Theatre Royal or The Engine Shed. Business guests are close to central appointments as well as conferences at the Cathedral Centre. Our 3 well-equipped meeting rooms can accommodate events for up to 40 people. At this hotel you can enjoy:- Free WiFi, A Starbucks coffee shop, On-site parking, Kids stay and eat free, Each stylish, welcoming room includes a pillow menu to customise your comfort, as well as a flat-screen TV and coffee/tea maker. Some rooms include sofa beds. Wake up to a full English breakfast or an invigorating workout in the mini gym. In the evening, you can relax with a drink in the sports bar, enjoy waterfront views over a tasty meal at the Brayford Room restaurant or have a quiet night in with 24-hour room service.
 
Overall
1 out of 5
1 out of 5
Noisy. Had to leave hotel
By Disappointed from Lincoln
So noisy I had to leave the hotel and find another one. Awful. No refund despite the fact I only spent 20mins in the room and did not have the breakfast. Tired hotel that smelled of cigarettes
Customer avatar
Posted by
on28 April 2025
Hello Valued Guest,
Thank you for your stay at the Holiday Inn Lincoln, United Kingdom.
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last. I have also sent you a private message regarding your experience.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Statesboro-University Area , Statesboro’s exclusive full-service hotel, conveniently located near Georgia Southern University and just minutes from Splash in Boro Water Park! Whether traveling for business or pleasure, we offer the ultimate in convenience, amenities, and relaxation. Our onsite restaurant is open for breakfast daily from 7am-10am. Conveniently located on the HWY 301 Bypass between HWY 67 and HWY 80, guests have quick access to nearby Claxton Poultry, Milliken, and JTEKT in Sylvania. After your business meeting, explore the S&S Greenway Trail --a 2.75 mile paved walking and biking trail. Families and business travelers alike will enjoy being within walking distance of nearby shopping, restaurants, and a movie theater. If you’re looking to entertain the kids, you will be pleased to find that we are the closest hotel to Splash in Boro Water Park featuring a wave pool and lazy river! If staying in is more your style, we’ve got you covered with room service from Emmas Restaurant and Lounge and free high-speed Internet access! Once you’re well rested, we invite you to relax at Emmas Courtyard and enjoy a beverage from our Pantry. Guests also appreciate our 24-hour business and fitness centers, 2,300 sq. ft. of flexible meeting space , and catering services .
 
Overall
1 out of 5
1 out of 5
Poor
By Kaycyn from Savannah Ga
I’m 57 years old and disabled. I was having a difficult time this morning so needed a late checkout. I’d thought this property was accommodating and nice until this stay. I’ve never stayed at a hotel where I could not get a extra hour checkout. I called front desk to tell them I needed a 12pm checkout. I was told no. I will never return to this Holiday Inn again. Besides the people piled up in parking lot last night not even being able to drive thru it, it was loud and rowdy.
They even tried charging my card on file before I checked in and when I arrived gas canceled my reservation. I had no voicemails or messages informing me of this after driving 2 hours. This happened a few weeks ago at a holiday in as well in greenwood South Carolina after I drove 4 hours to see my son. These hotels are not good when dealing with customers paying nearly and over $200 a night to stay.
Customer avatar
Posted by
on28 April 2025
Hello Kaycyn,
Thank you for your stay at the Holiday Inn Statesboro-University Area, Georgia. I appreciate your IHG One Rewards Silver Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better. I have also sent you a private message regarding your experience.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn® Taunton M5, Jct.25 offers a convenient and comfortable stay just off the M5 motorway, located a short 10-minute drive from Taunton’s vibrant town centre. With easy access to transportation, you can catch a bus from right outside the hotel or from the nearby Park and Ride. Taunton Station, only 2 miles away, provides direct train services to Bristol, Exeter, and London, while both Bristol and Exeter Airports are within a 30-minute drive. Immerse yourself in local history at the Museum of Somerset, set within the historic 12th-century Taunton Castle. For nature enthusiasts, the picturesque South Devon beaches are within easy reach. Our hotel is ideally situated near Blackbrook Business Park, making it a prime choice for business travellers. With 11 versatile meeting rooms, we can accommodate up to 250 guests, complemented by a serene leafy patio for breaks and outdoor gatherings. Enjoy modern amenities including complimentary Wi-Fi, free meals for kids, and the You Fit Health Club which boasts a pool and Fitness Centre. Our comfortable rooms feature satellite TV and a choice of pillows to ensure a restful night’s sleep. In the Open Lobby, you can savour a variety of meals throughout the day, unwind with a Starbucks coffee while catching up on the latest sports events, or simply bask in the inviting atmosphere.
 
Overall
1 out of 5
1 out of 5
Hotel is dated
By Brettlegend from Sutton coldfield
I Booked the hotel for the swimming pool but you had to go out of the building and it was also had a gym for members so we didn't get to use the pool, the room was dirty with only so many lights working and the sink was blocked and dirty tissue under the bed
Customer avatar
Posted by
on28 April 2025
Hello Brettlegend,
Thank you for your stay at the Holiday Inn Taunton Motorway 5, Junction 25, United Kingdom.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Reflecting our city's innate creativity, Hotel Indigo® Antwerp – City Centre welcomes you in with hand-crafted furniture and sleek sofas. Designed in oak, our guest rooms are adorned with contemporary artworks in homage to great Flemish artists. You can drift off in indulgent bathrooms, recharge with our en suite coffee facilities and relish cocktails in our courtyard – and if reality intrudes, reconnecting with the world is effortless, thanks to superfast Wi-Fi. Discover our city's history at the interactive MAS Museum and see a Flemish master's work at the Rubenshuis. Other favourite Antwerp things to do include tasting Belgian waffles oozing with cream and washing them down with an Antwerp 'Bolleke' De Koninck Beer. After dark, enjoy our courtyard terrace at QA's Kitchen or head out to bohemian local bars.
 
Overall
2 out of 5
2 out of 5
Not Suited for Business Travel
By Business Traveller from Boston MA
Overall I enjoyed the hotel, it's in a great location and has great wi-fi which is very helpful for business trips. Unfortunately the staff was unable to accommodate checking out a day early which is very common for business travel. Because the staff didn't check me out when I requested my company will not allow me to expense an extra un-needed night, so I'll have to pay out of pocket for a business trip. While the hotel has a lot of good things going for it, not being flexible is a deal-breaker for business travelers.
Customer avatar
Posted by
on28 April 2025
Hello Valued Guest,
Thank you for your stay at the Hotel Indigo Antwerp - City Centre, Belgium. I appreciate your IHG One Rewards Platinum Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.