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    14 February 2017
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    5 May 2025
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Corporate's Review Comments
 
Business and leisure travelers enjoy staying at our new hotel, Pueblo Holiday Inn Express & Suites, located in the popular northern part of the city. Shopping, restaurants, and area attractions are just a few minutes away from our hotel. Pueblo is full of fun attractions that your family can partake in during your stay at our pet friendly hotel. Nearby Lake Pueblo State Park is one of Colorado's most popular parks, offering a variety of outdoor activities and it is eight miles from our Holiday Inn Express. Other area attractions that are close to our hotel in Pueblo, CO include the historic Arkansas Riverwalk, Pueblo Zoo, the Aircraft Museum and the Pueblo Mall. The Holiday Inn Express & Suites, the newest hotel in Pueblo, provides premium business services, like a 24-hour Business Center, free high-speed, wired & wireless Internet access and three large Meeting Rooms with seating for 175. In addition, our Pueblo Holiday Inn express hotel is ideally located off I-25, providing quick access to area businesses like the American Association of Railroads, Innotrac Corps, Rocky Mountain Steel and Parkview Medical Center. While staying with us at the Holiday Inn Express & Suites Pueblo North, you can enjoy the indoor pool, hot tub and Fitness Center.
 
Overall
1 out of 5
1 out of 5
Dirty room, no toilet paper
By Michol from Wyoming
My shower was gross.black hair in shower and stuck to conditioner bottle on wall. White gunk on shower wall. Absolutely no toilet paper or tissues. No trash bags. Set ac at 65 and it maybe got to 75 at coolest. Waited till 6:45 for breakfast to open then was told oven was broken and no eggs or any meat. Asked guy at front desk to have manager call and of course no one did. Called back later on and talked to a lady. Asked her again and of course no manager call. I travel a lot and till is by far my worst experience at a holiday inn.App is not letting me upload pics.
Customer avatar
Posted by
on28 April 2025
Hi Michol,
I am glad to have been a host to one of our valued IHG® One Rewards Diamond Elite members. Thank you for staying at the Holiday Inn Express Pueblo North for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Set near Downtown Paducah, our extended stay Hotel features an apartment like style with an outdoor gazebo, fitness center, complimentary Wi-Fi, and guest laundry room. Out at the gazebo we have grills for guest to use at their pleasure and inside we have the Candlewood Cupboard for a variety of food, beverage, and personal items. Being located right off I/24 gives our guests the opportunity to explore the many restaurants and stores the town has to offer. This also puts us within a short distance from the Barkley Regional Airport (PAH), Dippin’ Dots Headquarters, RelaDyne, Paducah-McCracken County Riverport, Lourdes Hospital, and Western Baptist Hospital . Travelers enjoy exploring the AQS National Quilt Museum and the Paducah Lower Town Arts District . Whether you’re in town for the AQS QuiltWeek, travelling with family, or for business, our team’s personalized service will make you feel right at home.
 
Overall
1 out of 5
1 out of 5
Needs updating and cleaned
By Bundy from NC
Elevator, hallways and rooms need deep cleaned. Rooms need updated. Two towels in a room isn’t adequate.
Customer avatar
Posted by
on28 April 2025
Hi Bundy,
It's always been a delight for us to host one of our valued IHG® One Rewards members. We appreciate you for staying at the Candlewood Suites Paducah. Thank you for your loyalty and candid feedback. I trust that all is well.
Candlewood Suites wants our guests to feel immediately reassured that they will be in control of their priorities and truly feel free to make themselves at home. I am sorry to learn about your experience during your visit. I've shared your feedback with our hotel management team as a reference for improvements. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope we'll remain your dependable choice, as we promise to make the value of your experience worth it for all the right reasons.
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Escape to voco Niagara Falls - The Cadence, steps from the iconic Canadian and American Falls. Explore Niagara Falls State Park, Niagara Gorge, and the nearby Wine Trail. Blending urban charm and modern comfort, our exceptional amenities make every stay memorable. Savor tapas and handcrafted cocktails at Sēvā Kitchen and Bar, featuring a spectacular outdoor patio with a firepit and rooftop bar. Enjoy free Wi-Fi, and a Fitness Center. As the day winds down, relax in thoughtfully designed guest rooms and let the cadence of the Falls lull you into a peaceful sleep whispering promises of adventures yet to come.
 
Overall
1 out of 5
1 out of 5
Extremely small walkways and rooms
By MuscleMan from MCKEAN PA
Biggest issue was the compact layout. Everything was in the way of something. You couldn't have the bathroom door ope. And use the fridge or microwave at the same time
Customer avatar
Posted by
on28 April 2025
Hi MuscleMan,
I am glad to have been a host to one of our valued IHG® One Rewards Platinum Elite members. Thank you for staying at the voco Niagara Falls - The Cadence for your trip and for sharing your thoughts about your stay. I trust that all is well.
We strive to offer a reliably different experience. I am sorry to learn what happened during your stay. I've shared your concern with our hotel management team for review to ensure necessary action to prevent the same issues from reoccurring. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope to get another chance to host your next stay, as we promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Semi Truck and Car Hauler Parking Available Located near the Schaumburg area, the Holiday Inn Express & Suites Chicago West-Roselle offers oversized rooms in Chicagoland. Situated off the Elgin-O'Hare Expressway, the hotel is minutes from Bloomingdale, Hanover Park, and Carol Stream and a 40-minute drive from downtown Chicago. Enjoy free parking with your stay then hop on the Metra Train Station, a mile away, to downtown Chicago. Guests enjoy large rooms that offer refrigerator, microwave, free Wi-Fi, flat-screen TVs and Keurig coffee makers. Need more space? Ask about our suites! Other convenient amenities include a free hot breakfast buffet featuring Cinnamon rolls, laundry facilities, 24-hour Fitness, and Business Center. Our heated indoor pool is open at 9AM until 9 PM all year round. The hotel offers a 580 square feet meeting room. If you need more, we are connected to the Pearl Banquet and Conference Center offering 9000 square feet of flexible space. We partner with nearby venues such as Villa Olivia, Barlett or Bloomingdale Golf Club. Business travelers appreciate our proximity to Westrock, UPS, Nestle and Pentair. Walk to nearby restaurants or enjoy our location close to Woodfield Mall in Schaumburg. Other attractions include IKEA, Wintrust Field, Volkening Lake & Morton Arboretum.
 
Overall
2 out of 5
2 out of 5
Ants
By Person from United States
Ants infested nightstand, found ants in bed also. Have yet to be issued refund for stay. Location was decent but the ant thing really ruined the experience for me.
Customer avatar
Posted by
on28 April 2025
Hi to our Valued Guest,
Thank you for staying and choosing our Holiday Inn Express & Suites Chicago West-Roselle. We appreciate you being a member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover all that downtown South Bend and the University of Notre Dame has to offer at the convenient, comfortable Holiday Inn Express & Suites-Notre Dame IN. You are at the heart of everything, shopping, dining, entertainment and the arts. You are a short trip to the University of Notre Dame, Newton Park, downtown South Bend and much more. Getting there has to be fast and convenient too. Only 5 miles from the South Bend International Airport, you’ll spend less time in traffic and more time doing what you came to South Bend to do. And there is easy access to the Indiana Toll Road, 80/90 expressway and a short drive to I-94, only two hours east of Chicago. Whether you’re coming to South Bend Indiana to visit Notre Dame and the Fighting Irish, or for business or just for fun your room at the Holiday Inn Express & Suites-Notre Dame is your personal retreat. You’ll have room to work, relax and make the most of your day. Amenities such as high-speed Internet, indoor pool and hot tub, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. You can relax with a cool one at the Eddie Street Commons many dining choices and when it’s time to dine you can enjoy a dining adventure at Navarre Cafe downtown, one of the area's premier dining options. The best of South Bend and Notre Dame is waiting for you at the Holiday Inn Express & Suites-Notre Dame.
 
Overall
2 out of 5
2 out of 5
Good location - staff needs improvement
By melinda2000 from Detroit, MI
While the rooms and the location worked well for our weekend away, I have to say that I encountered issues with my booking that were not resolved on site.
My original booking was for 2 night under 2 reservations due to using points and a free night award.
However this seemed to be too complex for the staff to coordinate.
The errors in my reservation were not solved during the weekend and resulted in being double charged after the fact. Disappointing to have to spend so much time resolving this error.
Customer avatar
Posted by
on28 April 2025
Hi melinda2000,
I am glad to have been a host to one of our valued IHG® One Rewards Platinum Elite members. Thank you for staying at the Holiday Inn Express South Bend - Notre Dame University for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the contemporary Holiday Inn Express Hutchinson, Kansas bringing a uniquely modern design and a green-friendly decor to Hutchinson . We are located less than a mile from shopping, major restaurants & entertainment options. Holiday Inn Express Hutchinson features the amenities that will ensure pleasant business or leisure travel. The hotel is nicely appointed and offers 76 guest rooms, including 14 suites , a Business Center, Fitness Center, sundry shop, guest laundry, indoor pool/whirlpool and a custom social area for unwinding at the end of the day. Spacious rooms feature microwave, refrigerator, wired/wireless high-speed Internet access and 42” flat panel televisions. Start your day with our complimentary Express Start breakfast and spend the rest of your day enjoying local attractions like The Kansas Cosmosphere and Space Center, Strataca, Dillon Nature Center, Downtown Hutchinson and the Historic Fox Theater. Local businesses include Dillons Corporate Headquarters, Hutchinson Regional Healthcare System, Tyson, Kuhn Krause, Lowen Corporation, and Siemens. Stay Smart at Holiday Inn Express Hutchinson Kansas !
 
Overall
2 out of 5
2 out of 5
Not the room I reserved
By Itravelalot222 from KS
I reserved a double queen. When I checked in they gave me a king. That was not going to work for us. I checked my reservation the day before check in just to make sure. It was still the double queen. sometime the next day it was switched at the hotel. The manager did comp my stay but I still lost out on the nights stay and points. I book Holiday inn for those. This was with work so we had to share and my work got the benefits.
Just irritating that we didn't get the rewards.
Customer avatar
Posted by
on28 April 2025
Hi Itravelalot222,
Thank you for staying and sharing your experience at our Holiday Inn Express Hutchinson during your business trip. We appreciate you for being one of our IHG One Rewards Silver Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A smart Chester hotel on racecourse grounds, with inclusive breakfast and a bar. Holiday Inn Express® Chester - Racecourse hotel is next to racecourse eateries and a five-minute walk from the city centre. Trains from Chester Station, a mile away, reach Manchester Airport (MAN) in just over an hour. Up to 15 business guests can gather in the hotel's naturally lit meeting room, and there are catering options for a productive working lunch. Chester is among the UK's most famous historic towns, and close to the hotel you can walk the ancient city, following in the footsteps of long-gone Roman soldiers. The Grosvenor Museum, Chester Cathedral and medieval Chester Castle are all within a 15-minute walk of the hotel, as is Grosvenor Shopping Centre if you're in need of some retail therapy. At this hotel you can enjoy:-Free Wi-Fi An electric car charging point Express Start™ Breakfast included in the room rate In good weather, savour a delicious English or continental breakfast on the deck area, where you can also admire views of the racecourse with a drink in hand in the evenings. Discounts at 1 racecourse restaurant in the city centre means you can tuck into tasty dishes with a bit of change left over for a bet. After strolling back from dinner, retire to an inviting Next Generation room with Smart TV, USB ports and blackout curtains.
 
Overall
2 out of 5
2 out of 5
Disappointed
By Disappointed from Glasgow
. What a let down on our visit to Chester.The hotel is in dire need of a refurbishment which is obvious on from exterior. The breakfast was really poor and badly presented and the staff very lethargic. The eggs were the worst I have even seen and the coffee undrinkable on top of that no orange juice. The hotel is badly managed that is evident. Dirty windows, dirty doors in the communal areas and the tables in the breakfast area were sticky. After this experience. I would be reluctant to use Holiday inns in future.
Customer avatar
Posted by
on28 April 2025
Hi to our Valued Guest,
Thank you for staying and sharing your experience at our Holiday Inn Express Chester - Racecourse. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover the vibrant city of Chattanooga from the comfort of Holiday Inn Express & Suites Chattanooga (East Ridge). Just off I-75 and a mere 10 miles from downtown Chattanooga, our East Ridge location offers easy access to the best of the city. Explore nearby attractions such as the Tennessee Valley Railroad Museum, Chattanooga Zoo, and Ruby Falls, all just a short drive away. Whether you're here for business or leisure, our hotel provides a range of amenities to enhance your stay. Our business services are designed to help you stay productive on the go. Make a splash in our indoor pool or break a sweat in our fitness center. Start your day with our fresh, hot complimentary breakfast before heading out to explore the local sights.
 
Overall
2 out of 5
2 out of 5
N/a
By Frank from TN
Over charged from reservation price as discussed over the phone and email confirmation. Front desk was unable to resolve the issue. I will be contacting my bank to dispute the transaction.
Customer avatar
Posted by
on28 April 2025
Hi Frank,
I am glad to have been a host to one of our valued IHG® One Rewards Gold Elite members. Thank you for staying at the Holiday Inn Express Chattanooga (East Ridge) for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
We invite you to experience the Holiday Inn Express & Suites Natchez. Located within walking distance of historic downtown Natchez, MS. This quaint Mississippi riverfront town is famous for historic Antebellum homes, civil war history, year round festivals and the Great Mississippi River Balloon Race . The Old South Winery offers a fun and relaxing day followed by riverfront dining and a variety of local pubs with live entertainment. Natchez is quickly becoming a leader in the growing world of green fuel alternatives. Major corporations involved in this venture located near the hotel include Elevance, Enersteel, and Genesis Energy other major corporate partners include the Coca Cola Company, Earnst & Young and the Compass Group. Our limited service Natchez hotel features sweeping landscapes of the Mighty Mississippi River, complimentary breakfast and a relaxing stay. Guests will enjoy our complimentary high speed Internet with both wireless and wired capabilities. The hotel's state of the art 24 hour fitness center allows for guests to maintain their daily routine. All rooms include a microwave and refrigerator and a minimum of 37 inch HDTVs. The Southern hospitality you have come to expect from a historic Mississippi town will be exceeded during your stay at the Holiday Inn Express & Suites Natchez.
 
Overall
3 out of 5
3 out of 5
Good value for location
By Donnak from Natchez
You would not want to have breakfast here.But the chicken staff and manager are extremely helpful
Customer avatar
Posted by
on28 April 2025
Hi Donnak,
Thank you for staying at our Holiday Inn Express & Suites Natchez South for business and leisure travel needs. We appreciate you being a member of our IHG® One Rewards program!
Complete guest satisfaction is our topmost priority. I'm sorry we've missed the mark. I shared this with our hotel management team. I trust that the actions to be taken will make your next stay as impeccable as possible it can be.
We look forward to hosting your stay again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Fresh, clean and uncomplicated, the Holiday Inn Express Edmonton Downtown hotel offers competitive business travel rates. We know what business travelers want when they travel, seven meeting rooms with our hidden gem City View Ballroom seat up to 160 people, and we’ll even handle your catering needs. We have free high-speed, wired, and wireless internet access throughout the hotel. There’s also a 24-hour business centre, and we include our complimentary hot breakfast buffet and easy access to the Continental Restaurant and the Coffee Shop in the hotel. Also, 90% of our rooms feature a balcony: additional amenities includes steam rooms, gym & Swimming Pool. We are in the heart of downtown and a 5-minute walk to several government offices of Alberta; Enbridge is only two blocks away, and we are steps from the ATCO offices. The closest (LRT) underground Transit is one block away. We are within easy access to The University of Alberta, and the Shaw Conference Centre is only a 4-minute drive. If you are attending a concert or a big-ticket event, we are within walking distance of Rogers Place.
 
Overall
2 out of 5
2 out of 5
Poor condition for price.
By ValM from Alberta
Paid for 2 extra guests, total of 4 (3 adults, 1 child). My mom and my sister could not plug in their devices as no power outlets but one worked in the room. My child was cold as the heat/ac was broken. Overall not super clean, crumbs found on carpets. Room smelled bad/humid
Customer avatar
Posted by
on28 April 2025
Hi ValM,
I am glad to have been a host to one of our valued guests. Thank you for staying at the Holiday Inn Express Edmonton Downtown for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.