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    14 February 2017
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    2 May 2025
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Corporate's Review Comments
 
Our business hotel and resort in downtown Chandler, AZ, is a perfect spot to balance work and play. 32,000 square feet of event space inclusive of 16 distinct venues creates a beautiful backdrop for social or business events. Crowne Plaza® Phoenix - Chandler Golf Resort features well-appointed rooms, free Wi-Fi, a sparkling outdoor pool with a jacuzzi, elegant meeting spaces and various amenities.​ ​Walk to downtown Chandler, a vibrant community with microbreweries, diverse local restaurants, shops, and live music. Visit Chandler Center for the Arts before teeing off at the adjacent, 18-hole championship golf course - San Marcos Golf Course. Business travelers will be near the Phoenix Convention Center and companies like Bank of America and Intel.​ Whether you're in town for business or leisure, our pet-friendly resort is the ideal place to relax and recharge.
 
Overall
2 out of 5
2 out of 5
Dissatisfied
By Tash from Phoenix AZ
Was staying at the hotel because of a Wedding, Getting ready to shower for the wedding the bottom of the shower was dirty, I called to let the front desk know but I don't know if it was addressed because we had to leave for the wedding. The hot water took a very long time to heat up and it actually just got warm. returned home from the wedding around 10:15 and I heard loud noise so I contacted the front office and after several text messages with the hotel front desk he determined that eh music was coming form probably a nearby bar which allowed me no sleep the noise finally stopped around 2:00 AM. I got up the next morning and decided to check out and go home and shower because of the bottom of the shower, I turned the water in the sink on to brush my teeth and my electric toothbrush stays on for 2 minutes in which I had the water running and it never got hot. I spoke with a supervisor before I left but she really seemed disinterested in my complaints I asked to have the manager give me a call but as of 4/23/25 I have not received a call.
Customer avatar
Posted by
on30 April 2025
Hi Tash,
Thank you for staying at Crowne Plaza Hotels & Resorts Phoenix - Chandler Golf Resort and sharing your experience. We appreciate you for being one of our IHG® One Rewards members since 2011.
We strive to give excellent and impressive service to all our guests, and I'm sorry for not exceeding your expectations. We understand how important a clean environment is to our guests, and we will work with our staff to ensure that best practices are in place.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our Holiday Inn Express & Suites, Goldsboro North Carolina. Our hotel provides affordable, comfortable, and spacious accommodations for both leisure and business travelers. We are conveniently located off US Highway 70, just a little over an hour from Raleigh Durham Airport and about the same to the beautiful North Carolina beaches. Our Holiday Inn Express and Suites in Goldsboro features spacious rooms including King and 2 Queen room with several suite options. Start your morning off with our Express Start Breakfast Bar featuring our signature cinnamon rolls and pancakes. You can also enjoy our Newly launched Healthy items. Keep up with your exercise routine in our 24 hour fitness center. We are also conveniently located to many large employers in the Goldsboro area Seymour Johnson AFB, Wayne Memorial Hospital, Wayne Community College. If you are in town for a sporting event, we are only minutes to Bryan Multi-Sport and Carolina Athletic Parks, and 20 miles from the scenic Cliffs of the Neuse State Park. The best is waiting for you at the Holiday Inn Express and Suites in Goldsboro.
 
Overall
3 out of 5
3 out of 5
Clean room, helpful staff, amenities lacking.
By lvnv4me from Columbus, Ohio
Hotel was probably the best for the area. It was clean, staff was somewhat helpful, but there were no ups or extras and the quality of towels, and other items was de minimus. WiFi was a challenge and ultimately staff acted as-though we were daft because we couldn't see that there was a "user name" box that only activated if you clicked into it, and once activated you could enter a "user name" that was not written anywhere and could only be obtained from the front desk staff. With this the front desk staff acted very put-out and indignant about our inability to see invisible and unknown a user names box. So ask for the WiFi user name when you log in. If you're low maintenance, there for a quick trip, and aren't expecting too much, then I would recommend the hotel for a clean and safe place to sleep.
Customer avatar
Posted by
on30 April 2025
Hi lvnv4me,
Thank you for staying and choosing our Holiday Inn Express & Suites Goldsboro - Base Area for your business trip. We appreciate you being a member of our IHG® One Rewards program!
Complete guest satisfaction is our topmost priority. I'm sorry we've missed the mark. I shared this with our hotel management team. I trust that the actions to be taken will make your next stay as impeccable as possible it can be.
We look forward to hosting your stay again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A modern Leicester hotel in a beautiful corner of a smart leafy suburb near the city centre with function suites, meeting facilities, free parking and a fitness centre. With exceptional links to motorways, Leicester Train Station . and East Midlands Airport , Holiday Inn Leicester Wigston is the ideal location. Following a multi-million-pound refurbishment the hotel offers 80 en-suite bedrooms, fitness centre, 5 conference rooms with modern facilities, restaurant, bar and 150 FREE parking for coach and cars. The hotel's flexible spaces, from boardrooms to an event suite, can host meetings and functions for up to 350 people. There is free high speed WiFi throughout and audio-visual equipment is available. Exceptional links to motorways, Leicester Train Station and East Midlands Airport. Holiday Inn Leicester Wigston is the ideal location for a peaceful night’s sleep and close enough to the cities historical, cultural and sporting attractions, such as the Leicester Tigers Rugby Club, Leicester City Football Club, De Montfort Concert Hall, De Montfort University, Twycross Zoo and the National Space Centre to name a few.
 
Overall
2 out of 5
2 out of 5
Not up to holiday inn standards
By Atay from Birmingham
I spent the Easter weekend at the wigston holiday inn and it was a complete disappointment and really ruined my weekend. I was there with my family that incl 2 young kids.
My main concern overall with this hotel is their lack of customer service and cleanliness. The first night we noticed some marks on the bed (prob pen marks etc) and hair in the shower but said nothing.
The second night we were out most of the day came to a room that had the beds made but was not clean. my daughter decided to grab a croissant as we were leaving breakfast and proceeded to sit on the bed to eat it. Croissants leave crumbs, when we came back to the room the beds still had croissant crumbs all over the bed as well as in the bed where my daughter did not go when she was eating. My only assumption is that whoever came to clean the room just put the duvet cover back in place and didn’t actually bother cleaning the room at all. In all the time we were there we were 90% sure the bathroom hadn’t been cleaned just restocked with towels and tissue. I complained that night and was offered points as compensation. I explained to the night manager that night I am not looking to get anything out of her I really just want housekeeping to do their job as I have young kids and do not want to come back to a room I have to clean especially since we were coming back to the room so late.
The next day they cleaned the room really well and changed the sheets. (The type of cleaning I expect from a holiday inn, so they do have it in them!)
On our last night at the hotel, we came back to a room that was undone. No one had come in to clean the room, I was questioned on whether I left a do not disturb sign, rightfully so, but I did not. I got back to the hotel past 11, tried to speak to the receptionist and was given a blank look like I was speaking a foreign language, I went back to my room after which one of the people who was at reception came to my room and offered to move me to a different room which I feel was a bit too late after treating me like they don’t understand what I’m saying, regardless I could not take him up on the offer as that would mean moving everything in our room to another. They at least changed the towels for us and took the ones we used earlier away.
I am extremely disappointed with the staff and the service especially cleaning service at the holiday inn wigston. I expected a 4 star hotel but got less than a 2. I would not return to this hotel after all the stress I felt staying there. It ruined a weekend that was supposed to be relaxed.
Customer avatar
Posted by
on30 April 2025
Hi Atay,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Leicester - Wigston for your trip and for sharing your thoughts about your stay. I trust that all is well.
Holiday Inn hotels strive to provide business and leisure travelers with dependable services, modern and attractive facilities, and excellent value at convenient locations worldwide. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring.
If you find your travels bringing you back to the area, we hope that we can have the opportunity to welcome you back!
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
At the new Candlewood Suites Jackson-Pearl hotel convenience and comfort are our hallmarks. Located off I-20, exit 48, Candlewood Suites Jackson-Pearl is the only extended stay hotel in the area. Minutes from downtown Jackson, MS or the Jackson-Evers International Airport, it is the ultimate hotel for the business traveler. Candlewood Suites Jackson-Pearl is 100% smoke free facility, convenient to many of your favorite "sit-down" restaurants. For a quick meal, there are several national fast food restaurants nearby. Guests wanting to "dine-in" can use the fully stocked Candlewood Cupboard for breakfast, lunch and dinner options, plus an assortment of sodas and snacks. At Candlewood Suites Jackson-Pearl, we put the amenities where they really count, in your room. Sleep soundly in our "Comforts of Home" bedding. Cook a meal in the fully equipped kitchen. Relax in the recliner while watching movies from our free video library. Check email with free, high-speed Internet. Work off stress in our free, 24-hour Candlewood Gym. Do laundry in the free, guest laundry room, or send it out with our same day, valet laundry service. We even welcome pets. Candlewood Suites Jackson-Pearl....Consider Us Home.
 
Overall
3 out of 5
3 out of 5
problem with late check out
By Scott from ga
we requested and were granted a 2pm check out but the cleaning person kept knocking on the door and interrupting a business call (3 times) after being told we would be checking out at 2pm......this is not acceptable
Customer avatar
Posted by
on30 April 2025
Hi Scott,
Thank you for staying and sharing your experience at our Candlewood Suites Pearl during your business trip. We appreciate you for being one of our IHG One Rewards Diamond Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Milan Garibaldi Station is the ideal place for your business and leisure stay. The hotel is located in the heart of the Isola district, from where you can easily reach, by walk or by public transport (Tram or Metro), the city's main attractions or points of interest such as Corso Como, Piazza Gae Aulenti, the Milan Cathedral, the RHO Fiera exhibition center, San Siro Stadium, and much more. Holiday Inn Milan Garibaldi Station offers free high-speed Wi-Fi and features Standard, Premium, and Family rooms to meet your needs. All 134 rooms have large beds, Smart TVs with SKY channels, and a Coffee & Tea station. The hotel also has a large, monitored parking lot for a fee. The Conference Center boasts meeting rooms with efficient audio-visual equipment and can host events for up to 65 people. In our Open Lobby, you can work, relax, and socialize while enjoying an aperitif in our Cocktail Lounge. The "Butterfly Restaurant" is perfect for savoring a rich buffet breakfast and a delicious international and Italian dinner.
 
Overall
2 out of 5
2 out of 5
The hotel is just ok but the staff is grumpy
By travelinkit from Wasilla AK USA and Budoia PN Italy
The bed was comfortable but the pillows were hard as rocks. The shower had good pressure and hot water but towels were thin. The room was freezing despite adjusting the thermostat, but there was a wool blanket in the closet. The front desk staff never responded to my texts for directions from Milano Centrale. They knew I was an IHG rewards customer but I was not greeted as such. My requests were not honored except for bed size. The front desk staff acted as if was an imposition help in any way, and didn’t wanna to answer questions such as ‘do I turn right or left when I leave the hotel to go X?’ Or ‘do you email receipts?’
In any case retraining is obviously needed.
Customer avatar
Posted by
on30 April 2025
Hi travelinkit,
Thank you for staying at the Holiday Inn Milan - Garibaldi Station and sharing your experience. We appreciate you for being one of our IHG® One Rewards members, and we are grateful for your loyalty since 1999.
Our goal has always been to provide our guests with the best hospitality service and an exceptional guest experience, and I apologize for what happened. We offer brilliant basics and a little more where it matters most, and we will use your review to implement improvements to ensure we provide a better experience for guests in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A stylish Edinburgh hotel next to Edinburgh Zoo, with an indoor pool and a fitness centre Near the M8 motorway, Holiday Inn® Edinburgh hotel is handy for the city centre and all its attractions. You can take a tour of the 16th-century, antique-furnished rooms at Holyrood Palace , official Scottish residence of the Queen, just a 20-minute bus ride from the hotel, or cheer on a game at Murrayfield Stadium , which hosts Scotland's rugby union home matches. The high street shops of the modern Gyle Shopping Centre are 10 minutes away by bus, from the stop just outside the hotel. Haymarket train station, also a short bus ride away, is served by trains across Scotland and the north of England. Here for work? You're a 10-minute drive from Edinburgh Park–based companies, or you can host meetings at the hotel in 14 flexible conference spaces with panoramic views. At this hotel you can enjoy: - Free WiFi - Limited free on-site parking - 24-hour room service - Kids stay and eat free Each welcoming room has a flat-screen TV and a pillow menu. Look forward to an invigorating power shower in the morning, or get energised with a visit to the well-equipped fitness room or indoor pool . Relax at day's end in the spa or sauna , then dine on European cuisine in the hotel's casual restaurant and chat over drinks in the relaxed lounge bar .
 
Overall
3 out of 5
3 out of 5
Poor Staff, Expensive Food and Drink. Good Sleep
By Jonathan from Durham
Charged for service charge automatically at restaurant. Very expensive, salad and toastie came to £40. Staff unorganised.
Pool, very busy. Looking dated
Room was spot on.
Customer avatar
Posted by
on30 April 2025
Hi Jonathan,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Edinburgh for your trip and for sharing your thoughts about your stay. I trust that all is well.
Holiday Inn hotels strive to provide business and leisure travelers with dependable services, modern and attractive facilities, and excellent value at convenient locations worldwide. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
If you find your travels bringing you back to the area, we hope that we can have the opportunity to welcome you back!
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
WELCOME TO HOLIDAY INN EXPRESS GLEN ROSE, THE PERFECT CHOICE FOR LEISURE AND BUSINESS TRAVELERS. We're located in the heart of The Dinosaur Capital of Texas. Adventure awaits at Dinosaur Valley State Park, Dino World, Creation Evidence Museum, and the renowned Fossil Rim wildlife Center. We’re only minutes from Squaw Valley Golf Club, Glen Rose Expo Center, and Big Rocks Park. For the Art and History buffs, there is Barnard’s Mill, Art Museum, and the Somervell County Museum Comanche Peak Power Plant and the Exelon Corporation Wolf Hollow Generating Station are just a few short miles from the hotel. Unwind and relax in one of our spacious rooms or suites, which feature free wireless high-speed internet, microwave, refrigerator, Keurig coffeemaker, and 50-inch TVs everything to ensure a comfortable stay. Our hotel is the smart choice for a comfortable stay while in Glen Rose.
 
Overall
3 out of 5
3 out of 5
Breakfast inedible hotel clean
By Traveler2025 from Tyler texas
Hotel clean and in excellent condition. Night desk staff professional and friendly. Morning desk clerk not so much. Breakfast totally inedible. Eggs hard rubbery chunks, bisquits extremely hard and cinnamon rolls hard and dry from sitting uncovered under heat lamp. No cartons of milk available for cereal. Definitely not the normal HIE breakfast
Customer avatar
Posted by
on30 April 2025
Hi Traveler2025,
Thank you for staying at the Holiday Inn Express Glen Rose and sharing your experience. We appreciate you for being one of our IHG® One Rewards Platinum Elite members, and we are grateful for your loyalty since 2013.
Our goal has always been to provide our guests with the best hospitality service and an exceptional guest experience, and I'm sorry for what you experienced during your visit. Every visit should be as enjoyable and relaxing as possible, and we will work with our staff to ensure that best practices are in place.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our newly renovated Downtown Lexington, KY Hotel at the University of KY If you're looking for hotels in Lexington, KY that offer excellent amenities and a convenient location, then choose the Holiday Inn Express® Hotel & Suites Lexington - Downtown / University of Kentucky. The hotel is close to the UK campus, local hospitals and Lexington Bluegrass Airport (LEX) is just five miles away. Business guests appreciate that our downtown hotel's location in Lexington, KY is close to IBM, PNC Bank, Fifth Third Bank, Ashland and UPS. Central Baptist Hospital, St. Joseph Hospital and UK - Good Samaritan Hospital also call Lexington, KY home. Our hotel's guests love being just two blocks from the University of Kentucky, home of the Wildcats. The Lexington Center, home of Rupp Arena and the Convention Center is nearby, as well. Guests can spend the day touring Ashland, the Henry Clay Estate, or enjoy an afternoon exploring the beautiful Victorian Square. World-class Thoroughbred racing and picturesque horse farms are can't-miss attractions for visitors to the Lexington area. When you're searching for downtown Lexington, KY hotels, remember that you can enjoy the complimentary, hot Express Start Breakfast Bar each morning. Take advantage of the free wireless Internet access, or relax by using the indoor pool and whirlpool. A Fitness Center and Business Center add even more convenience to your stay. We look forward to serving you!
 
Overall
3 out of 5
3 out of 5
COCKROACHES
By ROACH from downtown lexington,ky
Staff was semi friendly, the desk clerk assumed we had been there before, he gave no direction what so ever, he didn't even talk to us rxcept for asking for my ID. We went out for a little whie came back in and there was a cocjroach crawling down the curtain. I had just left a hotel for that becaue they were infested. By this time I did not have the energy to confront the front desk about hte issu, i was so upset, I paid over $200 to share a room with cockroaches. I hava a vido of the cockroach crawling down the curtain will have to uplaod later.
Customer avatar
Posted by
on30 April 2025
Hi Valued Guest,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Lexington - Downtown/University for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Settle in for a comfortable, spacious, extended stay at our all-suite Danvers MA hotel north of Boston. Our pet-friendly accommodations offer fully equipped kitchens, workspaces, plush bedding and TV's that give you access to third party streaming services. Use our free laundry facilities, fitness room, 24-hour Business Center and outdoor gazebo grill. We're 15 minutes from Salem and 30 minutes from Boston, giving you easy access to the best that the North Shore area has to offer. And not to forget, we are happy to be pet friendly (fees may apply). Candlewood Suites Boston/North Shore/Danvers is conveniently located at the junction of Route 1, I-95 and Route 114. We are located close to historic Salem (7 miles), Boston (15 miles), Gloucester (20 miles), and beaches. Local business points close by are North Shore Medical Center, Beverly Hospital, Lahey Clinic, Rosewood Office Park, Cherry Hill Office Park and Cummings Center. Candlewood Suites is your perfect home away from home. Your space, Your pace. Your place.
 
Overall
3 out of 5
3 out of 5
Not the best hotel experience
By Boma from Atlanta
This is one of the least interesting hotels I would stay in when next I visit this city
Customer avatar
Posted by
on30 April 2025
Hi Boma,
Thank you for staying at Candlewood Suites Boston North Shore - Danvers and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Diamond Elite members, and we are grateful for your continued loyalty since 2022.
We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. We believe it is important for our hotel partners to action all reviews that detail any situation that might have impacted the experience of our guests. You are welcome to send us an e-mail at ihgservice@ihg.com to share your experience.
We value your feedback and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Guests Love Syracuse Hotel's Convenient Location! Situated in upstate New York, the Candlewood Suites Syracuse - Airport hotel's location is perfect for easy travel while enjoying the local attractions. Business travelers enjoy a quick commute from this hotel's airport location in Syracuse, New York. The hotel's guests can use nearby I-81 and I-90 to travel to business destinations and catch a flight from Hancock International Airport (SYR), located a short distance away. The hotel is only minutes from Spectrum, FedEx, Upstate Medical University, St Joseph's Hospital, AMAZON, Lockheed Martin, National Grid, NYS DOT, CSX Rail and NTTS. This hotel's location in Syracuse, New York also provides you with plenty of entertainment options. Catch a sporting event at the Carrier Dome which is one of Syracuse University’s athletic facilities and is located nearby in Syracuse, New York. Our hotel is just minutes from The Lakeview Amphitheater and New York State Fairgrounds. Guests of the Candlewood Suites Syracuse Airport hotel can use an onsite Business Center a 24-hour Fitness Center, Complimentary Coffee in lobby, and an outdoor grill area are just a few of the hotel amenities that help you to Consider Us Home Book today!
 
Overall
3 out of 5
3 out of 5
Late Night Refuge
By infrequent traveler from NY
Difficult to find in the dark. The room wasn't bad but don't count on the kitchen. Lighting setup is kind of weird and I ended up in the dark while showering. I wouldn't spend days here.
Customer avatar
Posted by
on30 April 2025
Hi infrequent traveler,
Thank you for staying at Candlewood Suites Syracuse-Airport and sharing your experience. We appreciate you for being one of our IHG® One Rewards members since 2023.
We understand how important a comfortable and restful environment is to our guests, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and we will use your comments to coach our team to provide a better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.