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    14 February 2017
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    6 May 2025
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Corporate's Review Comments
 
Welcome to the Holiday Inn & Suites Detroit - Troy, located off I-75 in Metro Detroit’s suburbs, offering easy access to downtown Troy, Corewell Health, and popular attractions like the Detroit Zoo and Somerset Collection. Perfect for both business and leisure travelers, we’re also near major corporations like General Motors, Magna, Aptiv, and Ford. Enjoy our indoor pool, stay active in our modern fitness center, and savor meals at Toast to Toast. With versatile meeting spaces and exceptional service, we ensure a comfortable stay for business events, family vacations, and everything in between. We look forward to welcoming you!
 
Overall
1 out of 5
1 out of 5
Do not stay here
By Sara from Troy, MI
Bed bugs…need I say more. Found three in our room along with stained sheets.
Pool was freezing cold, shower water temp was like warm, couldn’t enjoy breakfast because it was gone by 730. I would not stay here!!!
Customer avatar
Posted by
on5 May 2025
Hi Sara,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn & Suites Detroit-Troy.
We aim to have a global reputation for service to our guests, and I'm sorry to hear about your experience. I shared your feedback with our hotel management so that we can improve and deliver exceptional hospitality. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We look forward to welcoming you back soon.
Yours in hospitality,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Manchester – Oldham is one of the highest rated properties in the area with 73, beautifully appointed en-suite bedrooms & 10 executive suites, you will find our range of accommodation stylish, modern and comfortable. Just minutes from the M60 and 7 miles from Manchester City centre, we are perfectly located for both business and leisure with free parking and free WiFi. Opening in April 2024, just a short 20-minute drive away from the hotel, 5.5 miles is the brand new Co-op Live Arena which will be the UK’s only music-first arena. Co-op Live will boast the largest floor space of any indoor venue and host a large number of events. The Etihad Stadium which hosts Manchester City Football Club is 5.6 miles from the hotel, about a 20 minute drive. The hotel makes a stylish and convenient conference and events venue with 3 event spaces including the Medlock suite at Smokies Park which can host gala celebrations of up to 300 guests or a theatre style presentation for up to 500 guests. You can work out in the hotels fitness studio. Enjoy drinks and casual dining in the Filament Lounge.
 
Overall
1 out of 5
1 out of 5
Unpleasant stay
By Raq3087 from Scotland
Not ideal location and layout was horrible. Room sizes were disappointing and beds not very comfortable. Rooms did not have the toiletries and you need to call reception for them. Reception wouldn't answer for ages
Customer avatar
Posted by
on5 May 2025
Hi Raq3087,
Thank you for staying and sharing your experience at our Holiday Inn Manchester - Oldham during your family trip. We appreciate you as one of our guests!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel in Camas-Vancouver, WA near Major Business Parks, Tech Center Dr area, Dining and Shopping Welcome to a Pet Friendly Holiday Inn Express & Suites Camas-Vancouver, Washington. Conveniently located just north of the Portland International Airport (PDX) and less than 1 mile from Hewlett Packard, Peace Health, Banfield Animal Hospital, and Fisher Investments. With easy access off Interstate 205 and State Route 14, the Holiday Inn Express & Suites Camas-Vancouver puts you right in the heart of Vancouver's fast growing east side. Known as a gateway city to the Columbia River Gorge. The Camas / Vancouver area is a great hub for a number of northwest activities and day trips to include Harmony Sports Complex, Fort Vancouver, Mt. St Helen's, Multnomah Falls, Columbia River Gorge Wine Tasting, and the Oregon Coast. Our accommodations also offer free Wi-Fi, parking and hot buffet style breakfast . Maintain your workout routine at our 24-hour fitness center or go for a swim in our indoor pool. Each room is equipped with a microwave, mini-refrigerator, coffee maker, flat panel TV, multiple power and charging outlets, black-out shades, hair dryer, iron and ironing board. Other features of our hotel include easy access and walking distance to a number of local eateries and boutique shopping, and an easy to find location near the Columbia Tech Center.
 
Overall
1 out of 5
1 out of 5
The Staff
By Mr. Owens from KS
The hotel staff was not satisfactory. I have been in many IHG establishments and the staff at this one was just very subpar.
Customer avatar
Posted by
on5 May 2025
Hi Mr. Owens,
I am glad to have been a host to one of our valued IHG® One Rewards Gold Elite members. Thank you for staying at the Holiday Inn Express Camas - Vancouver for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our Hotel in Kinston, NC Boasts Excellent Staff! As a two-time recipient of the All-America City Award, Kinston, NC provides lots of small-town charm and fun, family attractions. Guests staying at the Holiday Inn Express Hotel & Suites Kinston are sure to have a great time exploring this friendly city. Thanks to our hotel's location in Kinston, North Carolina, we are just a short drive from such businesses as Electrolux, Smithfield Foods, West Pharmaceutical Services, and Sanderson Farms. Corporate travelers can use the on-site, 625-sq-ft meeting room for small events. We have an on-site Business Center to fit your needs while traveling. When in the area for leisure, take the time to check out the CSS Neuse State Historic Site and Governor Caswell Memorial or explore the Planetarium and the Health & Science Museum in Neuseway Nature Park. After a day learning about the area's history, our guests can stroll through charming, downtown Kinston or have some fun bowling or skating at Galaxy of Sports. Our hotel's guests can also enjoy a number of great perks, including free high-speed, wireless Internet access throughout our facilities. While in Kinston, our hotel's guests also enjoy the complimentary, hot Express Start Breakfast Bar served daily. They can take a dip in the outdoor pool and use our well-equipped Fitness Center or take advantage of our free pass to use TruFit Gym located across the highway. We hope to see you soon!
 
Overall
2 out of 5
2 out of 5
Poor service with trashed room
By MSI89 from Fuquay Varina NC
I usually dont write reveiws but this last stay was aweful. I stay here at least 3 times a year for business and never had this experiance. First when I checked in I never was recognitized as a IHG Rewards memeber. Then when I got into my room There where al kinds of issues. the remote for tv had the batteries taped in with no back, there was a board on the floor in between the beds, the shower was dirty, there was no stopper in the sink, and there was two dirty shower caps hanging on the back of the bathroom door. When I went down to the desk and showed them the pictures of everthing all they said was sorry and they were all booked up so I could get a differnt room and didnt even offer any other means to make it right just sorry about that. All the times I have stayed here this was the worse room and stay I ever had. I told the manager when I checked out and she at least said to call her the next time I stay there and she would book the room for me. The manager was nice and helpful the other lady that checked me in was stand offish and not very freindly.
Customer avatar
Posted by
on5 May 2025
Hi MSI89,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Macleod Trail South just 30 KM from Calgary International Airport (YYC) and 20 minutes from Downtown Calgary , featuring spacious well appointed guest rooms and suites including Family Suites, Executive Suites, and Jacuzzi Suites. You will enjoy our indoor heated swimming pool, waterslide, whirlpool, fitness centre, guest laundry, and 24 hr Business Centre . Savour our new and refreshed complimentary Express Start SMART breakfast every morning including our signature cinnamon rolls and pancake machine, bacon, sausage, scrambled eggs, cheese omelets, cereal, and more. Corporate travelers will value our free reliable Fibre Optik High Speed Internet . Near by companies include; Nutrien, Altalink, Alberta Health Services, and General Electric . We are just minutes away from industrial areas such as Quarry Park and Deerfoot Meadows . You will feel at home in our spacious guest rooms and suites including a 43" flat screen TV, microwave, mini fridge, Keurig coffee maker refreshed daily, and large work desk. Close by you will find attractions in Calgary such as Spruce Meadows, Stampede Park, Calgary Zoo , and Downtown Calgary . Our hotel is ideal for special events and corporate meetings featuring 900 sq ft of meeting space with AV and catering solutions.
 
Overall
1 out of 5
1 out of 5
We will never stay at this property again!
By Nothappy
The rooms are renovated and they are very comfortable however the window sill is filthy and has dead bugs.
We were charged $99.75 for two towels!!!
My husband spilt a coffee on Sunday morning and clean it up with the bath towels. A charge appeared on my credit card of $99.75 - they will not reverse it! Never again!
Customer avatar
Posted by
on5 May 2025
Hi Valued Guest,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Calgary South - Macleod Trail South for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn & Suites Beaufort @ Highway 21 Located minutes from Historic Downtown Beaufort, Marine Corps Air Station Beaufort and Parris Island Marine Corps Recruit Depot, our Beaufort hotel is the perfect choice for vacationers, military travelers and business guests alike. Take a stroll through Historic Downtown Beaufort and enjoy the waterfront park, local shops and restaurants or walk along the beach at nearby Hunting Island State Park. Other Beaufort attractions include the Spanish Moss Trail, Beaufort Arsenal Museum, Pat Conroy Literacy Center and the nearby Penn Center. Our Beaufort hotel welcomes family and friends attending the graduation ceremonies at the Parris Island Marine Recruitment Center, six miles from our hotel. We are also a great fit for business and military travelers working at Parris Island, Marine Corps Air Station, Naval Hospital and Beaufort Memorial Hospital. Guests will enjoy our newly renovated guest rooms and suites, all equipped with small refrigerators, microwaves and Keurig coffeemakers. Our restaurant, Albergotti Grill, serves a light fare dinner. Sip on a beverage from the Tides Bar & Grill while overlooking the views of the marsh. Boasting 5,400 square feet of meeting/event space and full service catering, our Beaufort hotel is perfect for weddings, meetings, seminars, corporate events and so much more.
 
Overall
2 out of 5
2 out of 5
Service and amenities were not good at all.
By Chris from Ohio
When I checked in, I was given the room key to an occupied room, the second room I got the air conditioner was not functioning. Either was the room safe. It stayed that way for my entire stay.
Customer avatar
Posted by
on5 May 2025
Hi Chris,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Beaufort @ Highway 21 for your trip and for sharing your thoughts about your stay. I trust that all is well.
Holiday Inn hotels strive to provide business and leisure travelers with dependable services, modern and attractive facilities, and excellent value at convenient locations worldwide. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring.
If you find your travels bringing you back to the area, we hope that we can have the opportunity to welcome you back!
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to voco Moab, where adventure meets comfort in the heart of Utah’s red rock country. Surrounded by breathtaking landscapes, our hotel is just minutes from Arches National Park and Canyonlands National Park, making it the perfect base for exploring towering arches, scenic trails, and rugged desert terrain. Whether you’re setting out for a sunrise hike, tackling the Slickrock Bike Trail, or venturing on a 4x4 off-road tour, the beauty of Moab is at your doorstep. After a day of adventure, return to a space designed for relaxation. Unwind in thoughtfully styled rooms with plush bedding, La Colombe coffee makers, and scenic mountain views. Start your morning with a satisfying hot breakfast before heading out, and look forward to exciting new dining options coming soon. Our friendly team is always on hand to offer recommendations and ensure your stay feels effortlessly comfortable. Stay connected with free Wi-Fi, or take a soothing dip in our indoor pool and hot tub, open year-round. With premium amenities, a 24/7 fitness center, and indoor bike storage, voco Moab is your perfect retreat between adventures.
 
Overall
2 out of 5
2 out of 5
Pool was closed & Rooms not ready by check in time
By Kelli from Moab, UT
Very poor experience our rooms were not ready at check-in. It was over an hour wait we was not advised that the breakfast was $15 per person and charge to your room when I booked the room. It said nothing online about the pool being closed by the time we got there the pool was closed for maintenance. It did not open within our two day stay!
Customer avatar
Posted by
on5 May 2025
Hi Kelli,
Thank you for choosing to stay at our voco Moab for leisure and personal accommodation needs. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to One of the Best Hotels in Goshen, Indiana You'll feel right at home in one of our Goshen hotel's comfortable rooms during your visit to the heart of Northern Indiana's Amish Country. Located 35-miles southeast of South Bend and the University of Notre Dame, the Holiday Inn Express® Hotel & Suites Goshen provides a quiet escape while being convenient to the big city. Situated in the midst of Amish Country, our hotel is close to scenic farmland and shopping, where you can pick up pottery or a handmade quilt. Don't be surprised when you see horse-drawn buggies on your excursions to the nearby towns of Elkhart, Shipshewana and Nappanee. The Holiday Inn Express® Hotel & Suites Goshen is centrally located, making it one of the best Amish Country hotels. Known as the RV Capital of the World, Elkhart County is home to many recreational vehicle companies like Dutchmen and Enduramax, both of which are located in Goshen. The hotel's close proximity to these businesses makes it a perfect place to stay. Our Business Center is complete with fax and copier, it is open 24-hours for your convenience. During your stay you can enjoy many of our Goshen hotel's excellent amenities including an indoor heated pool, 24-hour Fitness Center and complimentary hot breakfast bar. Book your reservations now to take advantage of great deals and rates for our first-rate accommodations, some of the best among hotels in Goshen, Indiana.
 
Overall
2 out of 5
2 out of 5
COLD POOL
By Dakota from IL
Was informed that the pool worked prior to stay. Pool was indoors, but water was ICE COLD and we could only stay in for 20 m inutes.
Customer avatar
Posted by
on5 May 2025
Hi Dakota,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Goshen for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Conveniently located off I-40 and I-75, Holiday Inn Express & Suites Knoxville-Farragut offers quick access to key business hubs like downtown Knoxville, Oak Ridge, and Lenoir City. Just minutes from McGhee Tyson Airport, our hotel is ideal for business travelers seeking both convenience and comfort. With nearby corporate offices, easy airport access, and amenities designed to keep you productive, we ensure a seamless business trip. Start your day with our complimentary breakfast buffet, stay connected with free Wi-Fi, and maintain your routine at our Fitness Center. After a long day of meetings, unwind in our spacious guest rooms or take a dip in the indoor pool. With free parking and a prime location, our hotel is a top choice for business travelers in Knoxville.
 
Overall
1 out of 5
1 out of 5
BED BUGS
By AtoZAcademy from TN
Do not recommend. We had BED BUGS and the manager refused to give us a refund.
Customer avatar
Posted by
on5 May 2025
Hi AtoZAcademy,
Thank you for being a valued IHG® One Rewards Diamond Elite member and for choosing to stay at the Holiday Inn Express & Suites Knoxville-Farragut.
We strive and work hard to provide a relaxing atmosphere and exceptional amenities to our guests, and I'm sorry to hear about your experience. I shared your feedback with our hotel management to uphold the hotel's standard. I sent you a private message to discuss this further, and I hope you can have a chance to read it at your convenience.
We can't wait to welcome you back for your next visit.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A quiet hotel near Shrewsbury with Wi-Fi, parking and breakfast included. Holiday Inn Express® Shrewsbury hotel is a 45-minute drive from Birmingham International Airport and 10 minutes from Shrewsbury's historic centre . The hotel offers 75 spacious guest rooms in a quiet spot on the edge of the Shropshire countryside. There's a bus stop within, and it's a short ride across the border into beautiful North Wales via the A5 and M54 . Corporate guests need only walk next door to a meeting at Shrewsbury Business Park . The hotel has an elegant boardroom and a larger, flexible event space for up to 18 people, while dedicated staff can help with planning and catering. Less than 3 miles from the hotel, Shrewsbury town centre is a romantic cluster of historical buildings, from timber-framed Tudor houses to Shrewsbury Castle and Shrewsbury Abbey , both built in the 11th century. The hotel is handy for visitors to Shrewsbury Flower Show , Shrewsbury Folk Festival and Darwin Festival . At this hotel you can enjoy: free Wi-Fi, free on-site parking and an included Express Start Breakfast buffet. British favourites like sausages and beans are served at the inclusive breakfast buffet in the hotel's Great Room. After a long day of meetings and sightseeing in the countryside, come back to a range of tasty dinner options, including classic fish and chips.
 
Overall
2 out of 5
2 out of 5
Room Cleaning Team don't clean
By Scotty from Manchester
Bed was made after 1st night stay. Nothing else touched. Dirty towels, cups, bathroom. Breakfast was average at best aswell
Customer avatar
Posted by
on5 May 2025
Hi Scotty,
Thank you for staying and choosing our Holiday Inn Express Shrewsbury for business travel needs. We appreciate you as one of our guests!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.