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    14 February 2017
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    7 May 2025
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Corporate's Review Comments
 
WELCOME TO THE HOLIDAY INN & SUITES PHOENIX AIRPORT Conveniently located at 48th Street and University Drive, the Holiday Inn® Hotel & Suites Phoenix Airport is close to everything. The hotel's complimentary transportation service to Sky Harbor International Airport makes travel simpler. Phoenix, AZ is home to the Heard Museum, Desert Botanical Garden and, Sun Devil Stadium, all within a few miles of the Phoenix airport. For business travelers, the complimentary high-speed, wired & wireless Internet access helps you to stay in touch with the office and be prepared for meetings. Here in Phoenix, AZ, our fresh, contemporary design and spacious rooms offer exciting alternatives for meeting and event space. We have more than 3,000 square feet of flexible renovated function space for the perfect conferences, reunions and wedding receptions. The Soleil Bistro is a great place to meet for dinner or drinks. An outdoor pool and a 24-hour Fitness Center help you unwind and relax during your stay. Plan your Phoenix getaway today!
 
Overall
2 out of 5
2 out of 5
Poorly Managed IHG Property
By MitchWillFish from Las Vegas
We reside in Las Vegas and were taking our grandchildren to see a show in the Tempe area. My wife wanted to book adjoining rooms. She called the hotel directly. They explained she could do so by specifically noting the room numbers in the reservation notes. We arrived to find out that nobody on the staff bothered to read the notes and we were assigned rooms across the hall from each other. The person at the front desk mentioned that we were too early to actually check in, she would add to the notes in the system that we had originally ask for and again asked for adjoining rooms. When we returned to obtain our keys we were told that the manager had come in and ignored the notes and assigned the adjoining rooms to another party. So, in spite of multiple communications about the specifics of our request, the people who run this hotel chose to ignore the requests. We were adamant about this need because we were traveling with two minors and followed the instructions provided by the hotel. This shows poor communication or an absolute disregard to the requests of its customers. I am certain that we will not be staying at this property in the future.
Customer avatar
Posted by
on6 May 2025
Hi MitchWillFish,
Thank you for choosing to stay at our Holiday Inn Express & Suites Phoenix Airport for your family's accommodation needs. We appreciate you for being one of our IHG One Rewards Diamond Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Close to Cobb Galleria and Truist Park. The Holiday Inn Express Atlanta Galleria-Ballpark Area, tucked away in the thriving Cobb Galleria and Cumberland region, is the perfect place to stay. The Battery Atlanta and Truist Park, Home of the Atlanta Braves, are both close to our hotel and offer a wide variety of dining, entertainment, and shopping alternatives. Catch a concert at the Coca-Cola Roxy visit the Cobb Galleria and Cumberland Mall less than a mile away. Whether you're visiting Atlanta for business or for pleasure, our Smyrna, Georgia hotel, tucked away in the thriving Cobb Galleria and Cumberland Region, is the perfect place to stay. Our hotel is conveniently close to a number of neighborhood businesses, including Home Depot, Papa John's, RaceTrac, GE, HD Supply, Southern Company, Lockheed Martin, and Dobbins ARB. The Cobb Energy Performing Arts Center, a premier location for the arts and culture, is a mile away. The most well-known attractions in Atlanta, including the Georgia Aquarium, the World of Coca Cola, CNN, and Centennial Olympic Park, are conveniently located near our hotel. Enjoy our hotel's amenities, to include updated guest rooms, free Wi Fi, a complimentary hot breakfast buffet, free parking, and seasonal outdoor pool. Be productive in our meeting space or host your next social in our event space for up to 80 guests. Our team welcomes your arrival.
 
Overall
1 out of 5
1 out of 5
Poor Management and customer service
By Angela from Smyrna, GA.
I was constantly lied to by management and treated poorly by front desk agents. I was constantly charged even after I paid for my stay. This property owes me over $1000.00 and has stated that they have refunded me but my bank states otherwise. Josh and Elena should be ashamed of themselves.
Customer avatar
Posted by
on6 May 2025
Hi Angela,
We appreciate your Silver Elite membership with IHG One Rewards and thank you again for your stay with us at Holiday Inn Express Atlanta Galleria-Ballpark Area. We are committed to providing an engaging and inviting stay. I am sorry to learn about your experience.
I've communicated your feedback with our hotel management and sent you an email to discuss this further.
We know you have plenty of choices when it comes to lodging, and we hope to provide you with a more enjoyable stay next time.
Warm regards,
Alice P​
Case Manager​
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Staybridge Suites Houston IAH-Beltway 8 which is less than 6 miles from the George Bush Intercontinental Airport. We are centrally located with accessibility to I-45, US-59, and Sam Houston Tollway to ensure a convenient commute anywhere in Houston. Looking for the perfect business hotel or long term stay hotel? We offer complimentary Wi-Fi, a 24-hour business center and spacious work areas in our guest suites. We are close to corporate offices including HMH Drilling, Praxair, Airgas, Baker Hughes, Halliburton, Schlumberger and General Electric. You’ll enjoy the comforts of home in this Extended Stay Hotel featuring full kitchens in every apartment style suite, onsite complimentary laundry facilities, 24-hour fitness center and seasonal outdoor pool. We offer complimentary hot breakfast buffet and a weekly social reception offering light fare and drinks. Wanting to extend your business trip with family? We are pet friendly and family friendly too and are close to many major Houston attractions.
 
Overall
1 out of 5
1 out of 5
not what I expected
By Mr.Granados from mission,tx
front desk lady was a bit rudy and lazy without acknowledge my membership status and didn't not greet me well and did not offer me anything like my points I had to ask and yet still didn't get them ,social was a flop food was disgusting and sever was very rude ,room was dingle and one restroom door wasn't working at all, and yet police was there everyday due to a family not wanted to leave and hotel smell like marijuana ,I wouldn't recommend this hotel at all ,not what I expected, I went for work business and took my family to get away for spring break as well . felt Unsafe
Customer avatar
Posted by
on6 May 2025
Hi Mr.Granados,
Thank you for choosing to stay at our Staybridge Suites Houston IAH - Beltway 8 for business and leisure accommodation needs. We appreciate you for being one of our IHG One Rewards Diamond Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our hotel is centrally located in Albuquerque, NM, just two blocks north of I-40 and one exit west of I-25. We’re across from the Indian Pueblo Cultural Center, one mile from the Albuquerque Old Town Plaza, and only 10 minutes from Albuquerque International Airport (ABQ). For business travelers, our hotel is conveniently close to key organizations such as BIA, BIH, BLM, and Kirtland Air Force Base. Enjoy our 24-hour business center, three meeting rooms for your important gatherings, and complimentary high-speed Wi-Fi for seamless remote work. On vacation? Our Albuquerque hotel serves as the perfect home base for exploring attractions like Petroglyph National Monument, Sandia Peak Tramway, and ABQ BioPark Zoo—each less than 20 minutes away. We offer a selection of pet-friendly rooms and a free, hot breakfast to energize your family each morning. Call us now to book your stay. We look forward to welcoming you!
 
Overall
2 out of 5
2 out of 5
Do not use for ADA & if something is broken, it won't get fixed
By Biff666 from Seattle, WA
Room 334: Roll-in shower design is a bit more ridiculous than usual. Shower head of course is cheap and difficult to use. A tiny fold-down bench attached to the wall would only fit a child. Toilet crammed close to the wall, not taking into account the grab bar sticking out. The most odd "feature" I have never seen before is that the entire room is elevated about 4", with a steep ramp up to the doorway. This was apparently to retrofit a roll-in shower, though done by someone who had no idea how to actually retrofit such a thing, as raising the floor is entirely unnecessary, and way more costly.
Pool lift does not work, and over a 4 day stay was never fixed.
Toilet ran intermittently, and was never fixed. They just needed to change out the flapper in the tank. After the first couple nights I almost went to the hardware store myself to get the replacement kit.
Flakey wifi.
Breakfast was ok though.
Customer avatar
Posted by
on6 May 2025
Hi Biff666,
Thank you for being one of our IHG® One Rewards and Karma members. We appreciate you for staying at the Holiday Inn Express Albuquerque Historic Old Town and for the feedback.
We strive to offer a rewarding experience. I am sorry to learn what happened. I shared your concern with our management team for review. I also sent you a private message to continue the conversation about this.
I hope to host your next visit, as we promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites of Jacksonville, IL. With a convenient location off I-72, and situated between Hannibal, Missouri and Springfield, Illinois, our hotel in Jacksonville, IL is a great choice for all travelers. If you are in town for business, you might like to know that we are just minutes from Passavant Hospital, Reynolds, Nestle, and Illinois College. The downtown square and Hamilton’s Catering are a short drive away. Coming into the area for a game of softball or baseball? The Future Champions Sports Complex is less than 6 miles away. Jacksonville’s history is right at your fingertips when you stay with us. Downtown Jacksonville is three miles away and features historic sites such as Governor Duncan's Mansion, General Grierson's Mansion and many Victorian homes. Woodlawn Farm, which was a stop on the Underground Railroad, is a few miles from our smoke free hotel. You can see one of Eli Bridge and Wheel Co.'s famous ferris wheels at Jacksonville Community Park. Our hotel offers everything you need for a comfortable stay, from modern accommodations to free hot breakfast, a 24-hour fitness facility, on-site parking, and free Wi-Fi. Each of our guest rooms are equipped with plush bedding, 42-inch TVs, Microwaves, Mini Fridges, and Keurig Coffee Makers. Whatever brings you to Jacksonville, IL, enjoy your stay at the Holiday Inn Express & Suites Jacksonville.
 
Overall
1 out of 5
1 out of 5
Filthy and gross
By TP25 from Jacksonville, IL
The door to the room was wide open when I arrived. Staff unwilling to come up with me to verify and see conditions of room. Food on floor. Had not been vacuumed. Hair in sink and tub. Drink rings on furniture. No toilet paper or soap.
Customer avatar
Posted by
on6 May 2025
Hi TP25,
Thank you again for your stay with us at Holiday Inn Express Jacksonville. We appreciate your business. Your comfort and satisfaction are very important to us, and I'm sorry to learn about your experience.
We make an effort to ensure that relevant departments address the issues highlighted. I've communicated your feedback with our hotel management and sent you an email to discuss this further.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
All the best,
Alice P​
Case Manager​
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Boone's Premier Hotel Experience and unique Full Service hotel. Travel with confidence and enjoy mountain hospitality at its finest as our guest at the Holiday Inn Boone University Area, close by Appalachian State University, and minutes from the Appalachian State Mountaineers football stadium. Nestled in the scenic Blue Ridge Mountains of Western North Carolina, we are centrally located in the heart of Boone. Enjoy the beautiful mountain experience, all the sights, sounds and tastes of nature as you enjoy our in house Toast to Toast restaurant's courteous service, or experience exciting outdoor adventures just minutes away from our hotel. Towering above northwest North Carolina, Grandfather Mountain is the region’s premier and most ecologically diverse nature preserve; where knowledgeable guides and modern conveniences make a personal mountain adventure accessible to all. A must visit for anyone who comes to the area. Adventure awaits at Tweetsie Railroad, a Wild West theme park with an authentic coal fired steam engine. No matter what you enjoy, you will find endless options to choose from all our amazing mountains nearby. Ready to take a break from the adventure, Boone offers great activities, shopping, dining, and historical landmarks. Make Holiday Inn Boone University Area your home away from home while you’re in town. After an exciting day enjoy a relaxing evening in our indoor heated pool, or on one of our two outdoor patios.
 
Overall
1 out of 5
1 out of 5
Do not live to their promises / creepy hotel
By Sarah from Belgium
- Some alarm (short beeping sound) going off every 90 second from some undetermined location so basically did not get any sleep
- Offered breakfast 'for being a loyal member', but then fridges and frying pans did not work. So there was hardly anything to offer, but eggs, meat and toast. Sunny side up became scrambled, whole wheat became white toast, so basically I didn't receive anything I asked for. Instead I would have preferred they had just been entirely honest, so I would have had breakfast elsewhere.
- When asking for my receipt in the morning, 'the system was not working", but I would get my receipt in my mailbox the same day. That did not happen, nor did I receive it after explicitly asking. The payment details in the end in the IHG system, were neither flawless, so they entirely screwed up and after a full week I still have not received a receipt with the right details. Though payment has of course completely perfectly been processed.
Customer avatar
Posted by
on6 May 2025
Hi Sarah,
Thank you again for your stay with us at Holiday Inn Boone University Area. We appreciate your business. Our goal is always to make your stay inviting and memorable. I am sorry to learn about your experience.
Please know that we take your feedback seriously. I’ve shared your comments with the relevant departments, and I’ve sent you an email to discuss this further.
We understand you have many choices when it comes to accommodations, and we sincerely hope you’ll continue to consider IHG Hotels & Resorts for your future travel needs.
Warm regards,
Alice P​
Case Manager​
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Situated in a beautiful suburban setting, the Staybridge Suites® Miami Doral is just minutes from Miami International Airport, making the hotel a perfect choice for business & leisure travelers. We offer a “feels like home” experience with spacious suites & fully equipped kitchens to make your home-cooked meals. Unpack & settle in with great amenities including free Wi-Fi access & Business Center. Our comfortable, modern boardroom seats up to 10 people. When it's time to relax, this Miami hotel is surrounded by the city's best attractions. Trump National Golf Resort, home to the legendary TPC Blue Monster, is just a few blocks away. For the more adventurous, don't miss a chance to explore the beautiful Everglades National Park. A short drive to the icon of Miami-South Beach and Ocean Drive. We offer a warm, social and home-like environment as your home away from home. We will see you for our free hot breakfast buffet each morning and free Social Reception featuring light dinner and drinks every Monday, Tuesday & Wednesday. Catch a Heat game at Kaseya Center, a Panthers game in Sunrise, or just beat the heat in our outdoor pool! Call today and let us exceed your expectations.
 
Overall
3 out of 5
3 out of 5
Comfortable beds but needs help overall
By Irene from Orlando FL
Upon arrival, the lobby is beautiful! The staff at the front desk was very kind and friendly. Check-in was super easy and quick.
When we got up to the room, it’s cute and quaint, however a little dated. The kitchen needs some serious love and attention as does the bathroom.
There were no trashcan liners in any of the trash cans. There was one dishwasher tablet, and a little bit of dish soap. There was a remaining bit of paper towels, but not enough for an entire evening. I had to go down to the front desk and ask for more, in addition to trash liners.
We had one plastic slotted spoon for cooking. Definitely missing a few dishes. If you wanted to use the frying pan and the large pot to boil water, you couldn’t cook at the same time due to the size of the stove top and burners.
The hotel has a towel shortage, but they were aware of. It didn’t however help us while we were there.
The housekeeping staff we came in contact with that brought us more towels the next day spoke zero English. It would be nice if staff were at bilingual so you could communicate properly.
The buffet breakfast in the morning was nice. We love waffles, but they only had sugar-free syrup as an option. Not a dealbreaker, but it would be nice to have regular syrup.
I probably wouldn’t stay here again, but it’s fine if you’re in a pinch.
Customer avatar
Posted by
on6 May 2025
Hi Irene,
Thank you for staying at our Staybridge Suites Miami Doral Area during your business travel. We are glad to host one of our IHG® One Rewards members.
Our hotel intends to deliver convenience and comfort to our guests. I acknowledge your experience, and I'm sorry to learn about what happened. I forwarded your feedback to our local managers so we can track and enhance the quality of our service.
We hope you'll let us share a better experience in the future.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Newly renovated as of 2019. The North Shore is home to NorthWestern University , Wrigley Field , Ravina Music Festival and many other favorite destinations. Plus, Skokie, Illinois, is minutes from Downtown Chicago. Stay convenient to the city and area businesses at the Holiday Inn Hotel Chicago North Shore Hotel (Skokie). The hotel features the famous Bar Louie Restaurant on property an award winning gastro bar serving Lunch and Dinner. Our hotels location is near the Chicago Metra making city travel easy and downtown entertainment options endless. You can rent a Segway at Navy Pier , walk along Lake Shore Drive and see the city from Willis Tower Close by, enjoy live jazz at the Skokie Theater, shop the open-air Westfield Old Orchard and browse the unique South Asian markets along Devon Ave . Corporate guests appreciate our hotels location near major Chicago companies, including Shure, Amazon, Fed Ex, Illinois Tool Works. Our elegant meeting space with state-of-the-art lighting and sound makes for dazzling presentations. In addition, we offer free Wi-Fi access throughout the hotel. Skokie, Illinois is ideal for Chicago vacations, and our perks complement our location. Relax on the terrace in the breathtaking atrium, slip into the heated, indoor pool and whirlpool. Start planning your trip to Chicago’s charming North Shore area by booking the Holiday Inn Hotel Chicago North Shore.
 
Overall
1 out of 5
1 out of 5
The worst hotel stay
By Kasia from Surprise, az
Room was very dark, count not open windows, room was facing pool area, very dump and moisty feeling in the room because of the pool humidity. Mattress had a dent in the middle; outdated temp box, very loud; rooms very clean though, cleaning service super nice
Customer avatar
Posted by
on6 May 2025
Hi Kasia,
We appreciate your business. Thank you for choosing Holiday Inn Chicago North Shore (Skokie) for your stay. We strive to champion your business and leisure travels. I am sorry your experience was not as expected.
I shared your feedback with our hotel management. I trust that this will be discussed with the team to identify the areas that require improvement.
We know you have many options when it comes to stellar accommodations, and we hope you'll continue to keep IHG Hotels & Resorts in mind on your future travels.
Best Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Newly renovated as of 2019. The North Shore is home to NorthWestern University , Wrigley Field , Ravina Music Festival and many other favorite destinations. Plus, Skokie, Illinois, is minutes from Downtown Chicago. Stay convenient to the city and area businesses at the Holiday Inn Hotel Chicago North Shore Hotel (Skokie). The hotel features the famous Bar Louie Restaurant on property an award winning gastro bar serving Lunch and Dinner. Our hotels location is near the Chicago Metra making city travel easy and downtown entertainment options endless. You can rent a Segway at Navy Pier , walk along Lake Shore Drive and see the city from Willis Tower Close by, enjoy live jazz at the Skokie Theater, shop the open-air Westfield Old Orchard and browse the unique South Asian markets along Devon Ave . Corporate guests appreciate our hotels location near major Chicago companies, including Shure, Amazon, Fed Ex, Illinois Tool Works. Our elegant meeting space with state-of-the-art lighting and sound makes for dazzling presentations. In addition, we offer free Wi-Fi access throughout the hotel. Skokie, Illinois is ideal for Chicago vacations, and our perks complement our location. Relax on the terrace in the breathtaking atrium, slip into the heated, indoor pool and whirlpool. Start planning your trip to Chicago’s charming North Shore area by booking the Holiday Inn Hotel Chicago North Shore.
 
Overall
3 out of 5
3 out of 5
The service once paid was not that great
By Dee Dee from Wisconsin
I came to Chicago to visit family. Instead of going home I booked a room at the holiday inn on Toughy in Skokie. After checking in and trying to get comfortable I smelled sewage coming from the sink in the room. I called front desk someone came out turned the water in seen it was backing up and said they would send maintenance. No one ever showed back up. When we went to the pool there were ants crawling around everywhere. I addressed that as well. Nothing was done. It was a beautiful hotel. Had the staff been a little more tentative, it would have been a better stay.
Customer avatar
Posted by
on6 May 2025
Hi Dee Dee,
Thank you for staying at our Holiday Inn & Suites Chicago North Shore (Skokie) during your family visit. We are glad to host one of our IHG® One Rewards members.
Our hotel intends to deliver convenience and comfort to our guests. I acknowledge your experience, and I'm sorry to learn about what happened. I forwarded your feedback to our local managers so we can track and enhance the quality of our service.
We hope you'll let us share a better experience in the future.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Port Clinton, Ohio Hotel's Location is Ideal Planning a business trip to Port Clinton or a Lake Erie vacation? This hotel's location puts guests close to Catawba Island, Marblehead and Sandusky. The Holiday Inn Express® Hotel & Suites Port Clinton - Catawba Island, overlooking one of Ohio's northern lagoons, is close to everything. Smart travelers who enjoy historic towns, superb boating, sandy beaches and the world's best roller coasters appreciate our location in Port Clinton. Hotel guests are close to the historic Marblehead lighthouse, the wineries of Put-in-Bay and the sandy beaches of Kelleys Island. Serious thrill seekers know that Cedar Point Amusement Park is 17 miles away. Don't miss the great fishing on Catawba Island. And did we mention all the nearby water parks? Business travelers can combine relaxation and close the deal at this Port Clinton hotel. As the preferred choice for Davis-Besse Nuclear Power, Fenner Dunlop and Lafarge, guests have a short commute. Army National Guard, US Coast Guard and members of the Civilian Marksmanship Program value being 10 minutes from Camp Perry. No matter what brings you to Port Clinton, Ohio, this hotel's dedication to service and deluxe amenities create a terrific experience. From the free, hot breakfast bar in the Great Room to the fast and free Wi-Fi access, we know what you want. Relax in the indoor pool. Book your stay today!
 
Overall
2 out of 5
2 out of 5
The rooms need better cleaning, vacuuming and cleaning the bathroom floor.
By Sandy from Chicago
Nice staff, nice breakfast. But the room was not vacuumed well, there was dust, dirt and even toenails in the corner. The bathroom is ridiculously small and the floor was "sticky".
Customer avatar
Posted by
on6 May 2025
Hi Sandy,
Thank you for choosing our Holiday Inn Express & Suites Port Clinton-Catawba Island to host your overnight stay. We appreciate you as one of our IHG One Rewards members.
Our hotel strives to provide enjoyable travel for all. While we are glad you appreciate our staff and breakfast, I am sorry about what happened. We value your feedback, and we'll use this to monitor and improve our hospitality services.
Thank you again for making us part of your trip, and we hope to share with you a better service on your next visit.
Safe travels,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.