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    14 February 2017
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    8 May 2025
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Corporate's Review Comments
 
Welcome to the Holiday Inn Express Visalia! Visalia’s most modern Holiday Inn Express nestled within the foothills below the majestic Sierra Nevada. You can explore the Sequoia National Park, the San Joaquin Valley, King’s Canyon National Park, Rawhide Ballpark, Fox Theatre, ImagineU Interactive Children’s Museum, McDermott Field House, Crystal Cave and Lake Kaweah. The hotel is located just minutes away from HWY 198 and Route 99. Business travelers will benefit from the proximity of our Holiday Inn Express Visalia to many nearby companies including Visalia Industrial Park, IBM, Alcoa, AT&T, Cigna, Leprino Foods, Kaweah Delta Health Care District, Travalco, and Visalia Convention Center. Our Holiday Inn Express hotel offers easy access to attractions including the Rawhide Ballpark, Fox Theatre, Adventure Park, ImagineU Interactive Children’s Museum, and the McDermott Field House and Sports Center. This state of the art hotel features special in room amenities such as free high-speed internet access, microwave and refrigerator, "Keurig coffee maker", and free local calls. Take time to relax and enjoy our outdoor swimming pool, business center, free high-speed wireless internet, and fitness center. Whether you visit Visalia for business or vacation travel, stay comfortably at our Holiday Inn Express hotel.
 
Overall
1 out of 5
1 out of 5
Room not ready.
By Li Andrew from Los Angeles
Room not ready, keys not working. Complained to front desk to ask a new ready room but been denied. The staff said there is no more room available which is a lie. Until third times, we were finally offered another room, which is not so clean. I will never step in this hotel in my life again. ( plus, no body wash in the bathroom)
Customer avatar
Posted by
on7 May 2025
Hi Li Andrew,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Visalia Sequoia Gateway Area as your travel partner. Thank you for being one of our IHG One Rewards Platinum Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel Indigo Naperville Riverwalk embodies the area's rustic charm and artistic spirit. Boutique shops, cozy eateries, and local art with wood tones and antique touches showcase the historic neighborhood’s unique character. Dive into 19th-century life at Naper Settlement, stroll along the stunning Riverwalk, and visit Dick Tracy's bronze statue, a tribute to Naperville’s past. Just steps from dozens of shops and restaurants, explore Downtown Naperville or immerse yourself in history at Naper Settlement. Enjoy diverse dining at our six hotel restaurants. Stay active in our 24-hour fitness center, unwind in our luxurious spa, and sip handcrafted cocktails at Plank Bar and Kitchen. Host meetings and events in our versatile venues and enjoy free parking, free Wi-Fi, and group rates.   At Hotel Indigo Naperville Riverwalk, history, art, and modern comfort come together for an unforgettable stay.
 
Overall
1 out of 5
1 out of 5
The reservation team sold me on a room I wasn’t given, for times that weren’t honored- staff didn’t care.
By Nick from Chicago
The reservation team told me I booked one type of room, but on the day of I got a significantly worse one. The reservation team assured me I would be able to check in early to accommodate my wedding day schedule. I even called with my wife the week before the stay to confirm an early check in and the reservation team confirmed I would be allowed to check in early. On the day of my stay, I was turned away. I told the front desk about my conversations and all they could offer was “we don’t guarantee check-ins before 3:00”. Maybe they don’t, but the IHG reservation team sure did. Maybe there was no way to help me, but the worst part was that they didn’t even pretend to care. There was no inclination that they even wanted to help- just a defensiveness. I’ve worked in customer service- I don’t ever treat people rudely or poorly because it never helps and kindness is free. I don’t know why I was lied to by the IHG reservation team, but that wasn’t as bad as the apathy from the on site staff at the Hotel Indigo.
Customer avatar
Posted by
on7 May 2025
Hello Nick,
Thanks for choosing Hotel Indigo Naperville Riverwalk for your leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express & Suites in Reynoldsburg, Ohio, located off I-70E at exit 112B (Route 256 West). Searching for hotels in Columbus, OH area? We offer our guests top-notch accommodations, superb customer service and an ideal location near all the best attractions, only minutes away from Port Columbus International Airport & just .5 miles from the Motorcycle Hall of Fame. If you're traveling to the area on business, you'll appreciate our hotel's location near corporations, universities & government facilities, including L Brand, Dept. of Agriculture, Amazon, Fire Academy, BWC, Dept of Commerce, AT&T, University of Athens, Ohio University Pickerington and TS Tech. For social soirees you’ll enjoy close proximity to Tall Timbers, Legend Valley, Blacklick Woods Park, Buckeye Lake, and Wigwam. Not only do we offer a relaxing indoor heated pool, but we also have complimentary parking, which includes electric vehicle charging stations. When you stay with us in Reynoldsburg, our rooms will make you feel at home. These spacious rooms have an executive work desk for getting down to business, cable TV, Wi-Fi access, refrigerators & much more! Start your day off right with our complimentary delicious Express Start hot breakfast bar. Every morning, it features scrumptious items like assorted cereals, fresh fruit, our warm, gooey cinnamon rolls & 100% Arabica bean Smart Roast coffee. We are centrally located in the heart of Reynoldsburg, Ohio.
 
Overall
2 out of 5
2 out of 5
Bad crowd
By Noname from WV
Front desk did not want to take my IHG reservation stating they couldn’t get one so I shouldn’t be able to. Partying in parking lot, smell of pot in hallways, no assistance with teens being loud and vaping pit in hallway on 3rd floor at 130 am. Breakfast needed at 630. Doesn’t start till 7. Bad crowd there, no rest, rather have kept driving all night to get home.
Customer avatar
Posted by
on7 May 2025
Hello Valued Guests,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites Columbus East - Reynoldsburg as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Pine Bluff Hotel Ideally Located Off I-530 and AR 65 North While staying at the Holiday Inn Express® Hotel & Suites Pine Bluff - you'll enjoy easy access to area businesses and attractions, since we are located just off I-530 and AR 65 North. Business travelers are pleased to know that we are close to Strong Co., Tyson Foods and Evergreen Packaging in Pine Bluff, Arkansas. Our hotel's business amenities include a business center with copy and print services, as well as computer access. We also boast a 2,000-square-foot event room, so you can host any type of meeting while in Pine Bluff, Arkansas. Our hotel's conveniently located near the area's most popular attractions, including Regional Park, which features camping, hiking and golfing. Our hotel is located near Saracen Casino. Be sure to explore the downtown area and view Murals on Main, or make time to enjoy an afternoon at the Arkansas Railroad Museum. We are also in close proximity to the University of Arkansas at Pine Bluff. We are proud to offer free Internet access throughout the hotel, so you can stay connected to friends and family while away from home. After a long day of meetings or sightseeing, you can relax and unwind by the outdoor pool or keep up with your workout routine at the on-site fitness center. Before heading out to explore the area, take advantage of our complimentary, hot breakfast each morning.
 
Overall
2 out of 5
2 out of 5
Would not stay here again! Even if it was free for the night.
By Stay Away from Benton, AR
Hotel had a musty and mildew smell to it. Sheets smelled like a bottle of Clorox because they had used so much of it. I had a hard time sleeping. Had to get up and take some Tylenol cuz I had a headache from the smell.
Customer avatar
Posted by
on7 May 2025
Hello Valued Guests,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites Pine Bluff as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Conveniently located just south of Greenville, SC and a short drive from Clemson and Lake Hartwell, the Holiday Inn Express Hotel & Suites Piedmont SC is directly at the intersection of Interstate 85 & SC Hwy 153. Corporate guests will appreciate our close proximity to area businesses, including Michelin, BMW, Wilbert Plastics, Danfoss, Robert Bosch in Greenville & Palmetto Health Systems. Our world class service and beautiful, contemporary décor creates the ideal launching point for discovering the many nearby attractions and world renowned festivals & tournaments in and around the upstate, including Clemson University, Lake Hartwell, downtown Greenville, Falls Park on the Reedy, The Peace Center, Fluor Field, Bon Secours Wellness Center, Furman University and Bob Jones University. Whether traveling on business or for leisure, our hotel features all the amenities to make your stay a perfect one, including a 24-hour business center, high-speed internet, outdoor pool with fire pit, fitness center, 24-hour Market Shop, guest laundry facilities, flexible meeting space and complimentary express start breakfast bar. Each of our 78 stylishly appointed guest rooms feature a 42” TV, microfridge & Keurig coffee maker, large work desk and connectivity panels at both desk and night stands to keep all your items fully charged and connected.
 
Overall
3 out of 5
3 out of 5
Room was great but night attendant wasn’t
By Dustyfog from Mississippi
The night attendant could tell us places to eat in the area. She also wasn’t helpful when asked for other things we needed like pillows and sheets.
Customer avatar
Posted by
on7 May 2025
Hello Dustyfog,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites Greenville South - Piedmont as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express® Pachuca hotel offers the comfort, technology and services you are looking for to enjoy your days in Pachuca, Hidalgo. Located in one of the most important avenue of the city, Blvd. Luis Donaldo Colosio, where you can find public transportation at anytime of the day or move to principal places of the city like Galerías Pachuca, just 5 minutes from us; 15 minutes from Hidalgo Stadium and the bus station; or 15 minutes from the Soccer University. Also, you can find different options for food, restaurants like: Italianni´s, Tacos Don Abel y Parrilladas García or cafeterias like: Cake House and 3 30. Between us, also you can find Intermedica Hospital and Cedrus Institute. Stay with us during your business trip to the industrial zones of Sahagún just 30 minutes and Tizayuca just 45 minutes from the hotel. Explore the Mountain Corridor and all the small towns often called, Pueblos Mágicos. Visit Real del Monte, Huasca de Ocampo and Mineral del Chico and amaze yourself with their beautiful views and gastronomy. After a long day, relax in our comfortable guestrooms with Wi-Fi, drink a Dolce coffee or simply keep yourself away from stress in the indoor pool. For the next day, don´t forget to take an express breakfast included in all our rates. Will be waiting for you hotel Holiday Inn Express® Pachuca
 
Overall
2 out of 5
2 out of 5
Mejor buscar otras opciones
By HuespedCliente from México
Mala atención y servicio en chech in / check out
Mucho ruido en habitación
Habitación sucia
Salida complicada del estacionamiento etc
Customer avatar
Posted by
on7 May 2025
Buen día HuespedCliente,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Diamond Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn Express Pachuca ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Settle in for a comfortable, spacious, extended stay at our all-suite Danvers MA hotel north of Boston. Our pet-friendly accommodations offer fully equipped kitchens, workspaces, plush bedding and TV's that give you access to third party streaming services. Use our free laundry facilities, fitness room, 24-hour Business Center and outdoor gazebo grill. We're 15 minutes from Salem and 30 minutes from Boston, giving you easy access to the best that the North Shore area has to offer. And not to forget, we are happy to be pet friendly (fees may apply). Candlewood Suites Boston/North Shore/Danvers is conveniently located at the junction of Route 1, I-95 and Route 114. We are located close to historic Salem (7 miles), Boston (15 miles), Gloucester (20 miles), and beaches. Local business points close by are North Shore Medical Center, Beverly Hospital, Lahey Clinic, Rosewood Office Park, Cherry Hill Office Park and Cummings Center. Candlewood Suites is your perfect home away from home. Your space, Your pace. Your place.
 
Overall
1 out of 5
1 out of 5
Don’t stay here
By Melanie1111 from Buffalo, NY
The level of service is zero. We reserved a room with 2 beds and got 1.(It was me and my sister) The room smelled stale and was barely clean. The door lock didn’t engage. The refrigerator and air conditioner barely got cold. The shampoo bottle had conditioner in it and the conditioner bottle had shampoo in it. We only had 1 towel and 1 washcloth and no bathmat. We had to go to the service desk to get more and they gave us a hard time about wanting more (for 2 people for a 3 night stay). They also wanted us to bring back our used towels. The room must have been dusty and/or moldy because my allergies kicked in almost immediately. Someone on our floor was smoking pot incessantly. They shut our room keys off before check out time ( we went to breakfast and came back and couldn’t get back in the room). There is garbage overflowing in the outside bins. There was always someone sketchy wandering around in the parking lot. Not a good vibe at all. We came to visit Salem and next time we come back we will definitely go somewhere else
Customer avatar
Posted by
on7 May 2025
Hello Melanie1111,
Thank you for being a valued member of IHG One Rewards and staying at our Candlewood Suites Boston North Shore - Danvers.
We strive to make our travelers relax and experience joyful moments. I am sorry to learn about your concern while staying at our hotel. Additionally, I have sent you a private message to discuss this matter further.
We look forward to having the opportunity to share a more positive experience.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Tallahassee I-10 East, where comfort meets convenience just off Interstate 10 at Exit 203. Whether you're here for business, pleasure, or a quick stayover on your way to Disney, our hotel is designed with you in mind. Located eight miles from downtown, you can enjoy a peaceful retreat while still being close to all that Tallahassee has to offer. Unwind by our outdoor pool, catch up on work at our Business Center, or stay productive in your room with our spacious work desks. Plus, with complimentary Wi-Fi throughout the hotel, staying connected is a breeze. Start your day right with our signature Express Start Breakfast—on the house, of course! Looking to stay active? Our 24-hour Fitness Center is ready when you are. With rooms designed for major comfort, including plush duvets and a choice of pillows, grabbing some z’s in a sparkling clean room will be one of the highlights of your stay. When it’s time to refuel, you’ll love our nearby dining options like Ted's Montana Grill, Walk-On's Sports Bistreaux, and Bonefish Grill. And if you're here for game day, you'll be just minutes away from Florida State University's Doak Campbell Stadium and FAMU's Bragg Stadium. At Holiday Inn Express Tallahassee I-10 East, we’ve got everything you need for a smart, stress-free stay. Come experience the best of Tallahassee with us!
 
Overall
5 out of 5
5 out of 5
Great Front Desk
By Bernard from Hinesville, GA
Jawan and Nyeashia was very helpful at the front desk in providing instructions and assistance regards to the amenities offered. Their superb point of interest and willing to support reflects greatly on the professionalism of the IHG at this location.
Thanks,
Vr,
Bernard and Brenda
Customer avatar
Posted by
on7 May 2025
Hi Bernard,
We are thrilled to learn about your positive encounter with our front desk team. Their commitment to delivering exceptional service is a key element in setting our hotel apart. Your generous praise for Jawan and Nyeashia is truly valued and will be conveyed to them. We eagerly anticipate your return in the future.
-The Team at Holiday Inn Express Tallahassee
0points
0of 0voted this comment as helpful.
 
Welcome to our Ottawa, Canada hotel, near Byward Market. Our hotel puts you within walking distance of all the best attractions in the downtown area. Walk or bike along the sparkling Rideau Canal, shop and dine at the world-famous ByWard Market, and soak in Canadian art at the National Gallery of Canada. When you’re not out exploring Bytown, there’s plenty to enjoy at our beautiful hotel. Enjoy a free, hot breakfast every morning of your stay, or splash and soak in our indoor pool. Stay fit with full access to our 24-hour fitness center equipped with cardio machines, free weights, and yoga balls. Keep your clothes fresh and clean in our self-service laundry room with multiple washers and dryers. When you’re ready to rest and relax, sink into your plush bed with a pillowy duvet and wake up to all your favorite amenities. We look forward to hosting you at our hotel in Ottawa, Canada!
 
Overall
4 out of 5
4 out of 5
Comfortable bed and excellent breakfast
By Joshua
Well, the guy who checked us in was nice, it was easy, the room itself was good as well, all clean and beds are comfortable, I had a good sleep. Breakfast choices are amazing.
The bad sides is that the hotel itself is located near the shelter with a bunch of homeless and drug addicted people, which are hanging out around the hotel time to time, you don’t really feel safe. When I requested some cups and tea brought to our room, I been told that I need to pick it up by myself at the breakfast area, which is fine, but quite uncommon for not having a houseman. Besides that overall experience was good, thank you!
Customer avatar
Posted by
on7 May 2025
Hi Joshua,
We're thrilled to hear that you found our check-in process seamless and our rooms comfortable and pristine. It's fantastic to know that you relished our breakfast offerings too. While we acknowledge your location concerns, we regret any inconvenience caused. Your feedback on room service is valuable to us, and we will certainly take it on board. We're delighted that your overall experience was positive, and we look forward to the possibility of hosting you again.
-The Staff at Holiday Inn Express Downtown Ottawa East
0points
0of 0voted this comment as helpful.
 
We are perfectly situated just 40 minutes north of Dallas & Fort Worth in Sanger, Texas on Interstate 35, but that's not all! Whether you're in town for business, pleasure, or both, now's the time to Stay Smart at the new Holiday Inn Express and Suites Denton - Sanger . When it comes to pleasure, our hotel is ideal because of all the great nearby attractions, including the Texas Motor Speedway , Water Works Park, Lake Ray Roberts , Sharkarosa Wildlife Ranch and WinStar World Casino . Find shopping options at Golden Triangle Mall, Rayzor Ranch and many other local boutique shops! We are also minutes away from University of North Texas and Texas Woman's University . Our business travelers can stay connected with our free high-speed, wireless Internet access in every room. Stay on schedule with our 24-hour Business Center, featuring up-to-date news and weather. Stay alert and energetic in our Fitness Center or Outdoor Pool. Business travelers will appreciate being close to Peterbilt, Jostens, Sally Beauty Supply, Tetra Pak, Safran, ACME Brick, FEMA, Medical City Denton, Texas Health Presbyterian Hospital and the Denton Airport. . We are also the closest hotel to the Walmart Distribution Center .
 
Overall
5 out of 5
5 out of 5
Great place to stay in Sanger, Texas
By Tami from Fort Worth, Texas
This hotel was very clean. The staff was very kind and informed it’s the perfect stay in Sanger, Texas has restaurants, etc., and walking distance from the hotel. I felt safe very comfortable environment Tami Nichols.
Customer avatar
Posted by
on7 May 2025
Hi Tami,
We appreciate your feedback and are glad to hear that your stay was pleasant and that you found the hotel to be clean and comfortable. Our staff's hospitality and the convenient location contributed to your positive experience, and we hope to have the pleasure of hosting you again in Sanger, Texas.
-Management at Holiday Inn Express & Suites Denton-Sanger
0points
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