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    14 February 2017
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    8 May 2025
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Corporate's Review Comments
 
Situated in the heart of Stockholm's Silicon Valley, voco Stockholm – Kista is an exciting addition to the cityscape, welcoming business and leisure guests from around the world to enjoy our spa, wellness facilities, and gourmet dining. Steps from Kistamässan, Stockholm's largest conference centre, and surrounded by corporate headquarters, our hotel offers unmatched convenience for business travellers. Perfectly positioned midway between Arlanda Airport and central Stockholm, voco Stockholm Kista serves as an ideal hub for both work and leisure. Our full-service hotel offers 201 rooms, stylish meeting spaces, a restaurant, café, fitness suite, and underground parking. With exceptional service, we ensure our guests enjoy an amazing stay in Stockholm.
 
Overall
1 out of 5
1 out of 5
Problems
By Noffen from Stockholm
Good: Rooms are nice. Big shower. Cleaning very good. Quiet rooms. But the placement of the tv:s are odd.
Could be better: There should be a flexible wallmount in you want to look at tv in the bed more than 5 minutes.
Problems: we had several problems. It started when I asked the hotel if it was possible to change my date. It was. One day before the original date if arrival i got a text that I was welcome the next day. I emailed them and asked if they had not change my date. They said that it was changed, the text was because of booking(?).
But one week before arrival they called me and said that I could not change date because i paid with points and money (even though i had earlier contact with 2 different persons that stated it was possible). So to fix it they removed my booking and said that I would get a refund and book again. I waited 2 days, still no refund. Called the hotel and they said that the problem was IHG. They needed to talk to them. I waited for them to call, I needed to know because I planned a surprise for my wife. 3 days later and 2 days prior to arrival they called me and let me know that they solved the booking.
Upon arrival I was informed that i had no breakfast included because I paid with points and money. I made the reservation 4 months earlier so I did not remember if I booked with or without breakfast, there was no information on my login about my stay other than the date so I could not prove that I booked with breakfast. Even though i have stayed at a lot of hotels and never missed to book with breakfast.
To get breakfast I needed to pay almost 500:- Swedish for 2 persons. I had already paid 700:- for the room plus 15000 points. A room standard price without points cost 1200:-. Meaning that my points was useless!
I asked if they could not include the breakfast for us because of all the troubles. They did not want to do that.
We checked in, got our card and came to our room. It was one of the first one in the corridor, even though I had asked for a room further down the corridor.
Conclusion: voco kista have no understanding or will to help their customers. Every time they said that they could not do anything because of my membership in IHG. Everything had to be through them. Is that not the meaning of being a member, that you will get out more?! Really a shame, the hotel itself is very nice, but the system voco-IHG is the worst! I will never return to this hotel and will tell others not to! This is the first time in my life that I had to do a bad review.
Customer avatar
Posted by
on8 May 2025
TemplateHi Noffen,
Thank you for staying and sharing your experience at our voco Stockholm - Kista during your romantic getaway. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to address this accordingly. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Mechanicsburg PA . We are certain that you will relax in our comfortable accommodations, and enjoy our central location near the area’s many businesses and most popular attractions. We are conveniently located off of Route 581 and Interstate 81 . We are located 15 minutes from Carlisle and Harrisburg. Which means you can get to the Carlisle Fairgrounds or Government Offices within minutes. We are located in the middle of Chain Restaurants like Buffalo Wild wings, Longhorn Steak House, Applebee’s and Olive Garden as well as Wegman's and shopping centers.
 
Overall
1 out of 5
1 out of 5
Should not be a holiday inn
By Al77 from Ohio
If you stay here expect a shady / scary feel. I was afraid to even get coffee actually.
Slept with no blanket the first night - see pic
Customer avatar
Posted by
on8 May 2025
Hi Al77,
Thank you for staying at the Holiday Inn Express Harrisburg Southwest - Mechanicsburg and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Platinum Elite members, and we are grateful for your continued loyalty since 2012.
We aim to make your stay welcoming by providing excellent service and meeting the highest lodging standards. I apologize for not meeting your expectations. We understand how important a clean and restful environment is for our guests, and I have shared your feedback with the hotel management. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Northwest Livonia Hotel. The Holiday Inn Express & Suites Livonia is your staycation getaway hotel, just minutes from the cities of Plymouth, Northville, Novi, and Farmington Hills and only 12 miles from Detroit Metro Airport. We also are perfect for a workcation, conveniently located off I-96 at Inkster Rd. The staff is eager to exceed your expectations. Our hotel features oversized guest rooms and suites luxuriously complimented by triple-sheeted pillow-topped mattresses, rich furnishings, and all the amenities that you have come to expect. These are the hallmarks of our special blend of service that perfectly balances business with pleasure. With convenient access to several major expressways, the Livonia Holiday Inn Express and Suites provides quick access to many major companies such as Ford Livonia Transmission, Tower Automotive, Magna, TRW Automotive, Johnson Controls, Yazaki NA Headquarters, Delta, and ZF Automotive. Detroit is the proud home of the NAIAS, Detroit Red Wings, Detroit Lions, Detroit Pistons, and Detroit Tigers and we are a centrally located hotel for all sporting venues. If you are looking for a hotel, the Holiday Inn Express and Suites Livonia is easily accessible from any one of our many downtown attractions. During your stay with us, you will enjoy the conveniences of our complimentary Express Start hot breakfast bar, free Wi-Fi service, fitness center, guest laundry, and heated indoor
 
Overall
1 out of 5
1 out of 5
Worst place to stay
By Pyper Beard from Detroit, mi
Worst place to say from Staff to dirty rooms. Staff is very rude and plays victim. Says things like shut up to the customers and as if they didn't want to be bothered with a BLACK FAMILY. It was very clear from the beginning till the end. Wouldn't recommend this hotel to my dog. We were treated very unfairly as if we should have been picking cotten.
Customer avatar
Posted by
on8 May 2025
Hi Pyper Beard,
Thank you for staying at our Holiday Inn Express & Suites Detroit Northwest - Livonia during your vacation. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover the newest addition to Long Island City's skyline - the Holiday Inn Express Long Island City Our 20-story hotel is conveniently located near Midtown Manhattan, offering easy access to the city's iconic attractions. With a subway station just a stone's throw away, you can easily explore all five boroughs. We're also just 4 miles from LaGuardia Airport and 13 miles from JFK International, making us the perfect choice for travelers. Sports fans will love our proximity to Citi Field, where you can catch a baseball game or attend a concert or corporate event. If you're looking for something more cultural, we're just a short distance from MOMA PS1, the Noguchi Museum, and the famous Pepsi sign. Take a stroll through Gantry State Park and enjoy the stunning views of the East River shoreline. Our spacious rooms are designed with your comfort in mind, featuring modern amenities, pillow-top mattresses, ample workspace, and complimentary Wi-Fi. Start your day off right with our delicious free breakfast. Stay fit during your stay with our 24-hour gym, equipped with top-of-the-line cardio equipment and weights. Whether you're traveling for business or leisure, our dedicated staff will ensure that you experience New York City the right way. Book your stay today!
 
Overall
1 out of 5
1 out of 5
Horrible
By Waleed from Dearborn Michigan
As soon as I checked in from a long trip I wanted to take a nape, as soon as I opened the sheets there was a yellow dry urine stain on my sheets. I called the front desk and asked him to send someone to replace the sheets. I waited over 15 minutes and nobody showed up. I went downstairs and canceled my stay and will never return to Hoilday Inn. The guy at the front desk didn’t even apologize or try and correct the situation. Horrible staff. Never again. I’m in the Hamptons now and very pleased.
Customer avatar
Posted by
on8 May 2025
Hi Waleed,
Thank you for staying at the Holiday Inn Express Long Island City East - New York and sharing your experience. We appreciate you for being one of our IHG® One Rewards members since 2017.
Our hotel is always on top regarding cleanliness, and sorry for not exceeding your expectations. I've shared your feedback with our hotel management on this concern so they can take swift measures to avoid repeating the situation. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
We invite you to experience the friendliness of our staff at the Holiday Inn Express & Suites Birmingham NE - Trussville. Conveniently located off I-59, and near I-20 and I-459, and just outside the NE corridor of Birmingham. Trussville, AL is ideal for both business and leisure travelers alike. Corporate guests find that most companies are within a short drive of the hotel. A visit to Barber Vintage Motorsports Museum with its retro motorcycles and modern race is just 15 minutes from the hotel, and the Birmingham Race Course is only 10-minutes from the hotel. With the hotel's convenient location, downtown Birmingham is just 16 miles away, and the Birmingham-Shuttlesworth International Airport/BHX, is only 13 miles away. Visit the Birmingham Civil Rights Institute, Vulcan Park to Liberty Park Sports complex. The hotel is also adjacent to a full service YMCA, and close to several restaurants. Don't forget to enjoy the shopping at nearby Pinnacle at Tutwiler Farm Mall or the Outlets at Grand River. We are simply your home away from home and invite you to explore all that the Northeast side of Birmingham has to offer. "Stay Smart" at the Holiday Inn Express & Suites Birmingham NE - Trussville.
 
Overall
1 out of 5
1 out of 5
Terrible conditions and amenities
By Cody from North lewisburg ohio
Broken shower head holder in a room that cost 240 a night. And the pool was not open. For that price, it's expected to be open. Worst holiday inn I've ever stayed at
Customer avatar
Posted by
on8 May 2025
Hi Cody,
Thank you for staying at our Holiday Inn Express & Suites Birmingham Northeast - Trussville during your business travel. We appreciate you for being one of our IHG One Rewards Gold Elite members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Hotel & Suites Oklahoma City North When looking for a great hotel in Oklahoma City, you’ll appreciate our central location to all major businesses as well as a variety of attractions. Our location, just off of Highway I-235 (Broadway Extension) and near I-44, I-40 and I-35, puts you within minutes of everything the city has to offer. Business travelers who need to stay close to their clients will be glad to know that our Oklahoma City hotel is centrally located and a 5 minute drive Downtown. Within a 5 mile radius, you will discover the State Capitol, Amateur Softball Association Hall of Fame, Cowboy Hall of Fame Museum, Paycom Center, Top Golf, Ifly, DBat, Bricktown, Remington Park and Casino, OKC Zoo, Penn Square Mall. Our full service hotel will provide you with all of the amenities you need including an on-site restaurant and lounge and meeting space for any type of event including weddings and corporate meetings. Guests can choose from various room types including deluxe rooms and suites. All rooms come with a refrigerator, microwave, and Keurig Coffee maker. Wi-Fi is complimentary in all guestrooms and public areas. Business and leisure travelers will enjoy perks like our 24-hour Fitness Center, snack shop, Business Center, on-site laundry, wireless Internet access, indoor pool and hot tub.
 
Overall
2 out of 5
2 out of 5
Overpriced dump
By Jwalk from Valliant ok
Not much to brag about. Overpriced dump unfriendly staff, old hotel, bacon too crisp and sausage foul taste, curtains torn.
Tv kept going off
Customer avatar
Posted by
on8 May 2025
Hi Jwalk,
Thank you for staying at the Holiday Inn Oklahoma City North and sharing your experience. We appreciate you for being one of our IHG® One Rewards members since 2018.
We aim to make your stay welcoming by providing excellent service and meeting the highest lodging standards. I apologize for not meeting your expectations. Every stay should be as restful and comfortable as possible. We will use your input to guide our team in delivering an even better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our Ontario California hotel offers Free Wi-Fi, Free parking, an outdoor heated pool, hot tub, gym, and 24/7 Business Center. Less than a block from the Ontario Convention Center, the Holiday Inn Ontario Airport is also only 6 minutes from the Ontario International Airport (ONT). Go shopping at Ontario Mills with more than 200 stores and restaurants or pay a visit to Ontario's oldest existing business, the Graber Olive House, home of the renowned Graber olives. Catch a local sporting event or concert at the Toyota Arena/Citizens Business Bank Arena with friends or take the family to the Cucamonga-Guasti Regional Park with over 150 acres of recreational activities. All less than 10 minutes from our Ontario hotel. After a day of exploring, relax and unwind in our rooms featuring a flat screen TV, mini fridge, microwave, and Keurig coffee maker. Additionally, our hotel boasts 5,000 sq. ft. of flexible meeting and banquet space with full-service catering and AV rentals for your next event, big or small.
 
Overall
3 out of 5
3 out of 5
Room
By robert2875
Room was clean. The toilet flapper did not work, had to lift the lid every time it was used. It’s good I did not spend a lot of time in there
Customer avatar
Posted by
on8 May 2025
Hi robert2875,
Thank you for staying at Holiday Inn Ontario Airport and sharing your experience. It is a pleasure to host one of our valued IHG® One Reward members.
We strive to give excellent and impressive service to all our guests, and I'm sorry for not exceeding your expectations. Our hotel consistently prioritizes cleanliness, and it makes us happy to read that we hit the mark. We appreciate all the feedback we receive because we know it helps us in our goal of creating great hotels, guests love. Our hotel partners share this goal, and I have passed along your comments to hotel management as a reference for improvement so we can enhance our services.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Harrisburg S - Mechanicsburg, ideally situated near the charming town of Mechanicsburg and just a short drive from the bustling city of Harrisburg. Our hotel offers easy access to a variety of local attractions, including the historic Gettysburg National Military Park and the scenic Hersheypark, making it an ideal base for both leisure and business travelers. Experience the rich cultural heritage of the area with a visit to the nearby National Civil War Museum or explore the vibrant local dining and shopping scene in downtown Harrisburg. Our hotel's convenient location also puts you close to key educational institutions such as Penn State Harrisburg and Messiah University, as well as major corporate offices and medical centers. At the Holiday Inn Express Harrisburg S - Mechanicsburg, we pride ourselves on providing top-notch amenities to ensure a comfortable stay. Start your day with our complimentary Express Start Breakfast, stay active in our well-equipped fitness center, and take advantage of our free Wi-Fi throughout the hotel. Whether you're here for work or play, our friendly staff is dedicated to making your visit memorable.
 
Overall
1 out of 5
1 out of 5
Worst customer service I ever experienced at a Holiday Inn
By Benny from Ky
I am a Diamond Member, and I have never been treated wish so little respect in my life. My wife stayed here on April 23 for 1 night. All night long we could hear the guests above us moving around.when I got up the next morning and took my shower only to find no hair dryer in the room. I tried to call down to the front desk but the phone in the room wasn’t even plugged in it was just a dummy phone. So with my hair wet I went to the front desk and ask for a dryer. Was told it was behind the door. As if I didn’t look . She finally said she would have maintenance bring one up. After 20 minutes my wife had come back to the room so I called downstairs again. She said she was still waiting on maintenance to come by. Finally I went to my car and had to wear a baseball hat to my meeting after 45 minutes of no hairdryer. I ask for a manager and was told there was none on duty today. So I ask to receive a it been over a week and I’m still waiting. I guess the manager is still not working.
Customer avatar
Posted by
on8 May 2025
Hi Benny,
Thank you for staying at our Holiday Inn Express & Suites Harrisburg South - Mechanicsburg during your business travel. We appreciate you for being one of our IHG One Rewards Diamond Elite members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the New Holiday Inn Express Liberal! The newest and most modern hotel in Liberal is directly off Highway 54, just 1 mile from downtown and Liberal Mid-America Regional Airport. Business travelers can benefit from the proximity to major corporations such as National Beef Packing, National Helium Inc, Seward County Community College and Seaboard Foods. Our non-smoking Holiday Inn Express Liberal offers easy access to a variety of local attractions such as the famous Yellow Brick Road and Dorothy’s house from the “Wizard of Oz”. Travel back in time at the Coronado Museum to 1541, when Don Francisco Vasquez de Coronado and his soldiers entered what is now Liberal in search for the “Seven Cities of Gold”. Our free Hot Breakfast Buffet, signature cinnamon rolls and pancake machine are definite crown pleasers to help kick start your day. Guests will be able to enjoy local dining from Ruffino’s Italian Restaurant, El Amigo Chavez and Billy’s Blue Duck BBQ to a wide variety of popular chain restaurants and fast food establishments. When it’s time to get connected we know exactly what you need, free wired and wireless high-speed internet, cable, sports and movie channels. And when you need to burn off some extra energy the fully equipped fitness center will help melt your stress away. Stop by the 24 hour Suite shop on your way back to your room.
 
Overall
2 out of 5
2 out of 5
Expected more
By Dan:con from Minnesota
After a long drive we arrived at destination. The most expensive holiday inn express on our journey. Check in went okay but the room was in need of extensive repairs. Starting with the bathroom the toilet was loose from the floor and actually rocked a bit along with the seat being loose. The faucet on the sink was also very loose and moves back and forth freely.the towel bar was loose , The shower head, larger of the two sprayed at every connection from the wall to the wand. The tile grout was dark and not very clean. In the main room there was an ironing board propped up in the corner of the room, not exactly the decor one would expect. The thermostat was not working properly. The power curtains were not functioning properly. The charging plug in on the window side night stand wasn't flush to the cover and didn't accept the power cord. At the end of the night we went to bolt the lock on the door it didn't work either. We did use the inside block to secure. As far as appliances I couldn't review as we didn't use them. Over all I think we overpaid for a disappointing stay. Now down to breakfast.
Only one coffee machine was operating and we were told the milk that had been delivered was spoiled/sour. The one pan of omelette was overcooked and the other cold in the middle.
Seemed the focus was on the co-worker with the tattoos rather than preparing the breakfast.
Checked out and drove to our next holiday inn express in Lincoln. It was much less money an in much better condition. Finally got some rest.
We do this same route twice a year and usually stay at holiday inn but this stay needs some tightening up. Attention to detail is important for consistency in our Opinion
Customer avatar
Posted by
on8 May 2025
Hi Dan:con,
Thank you for staying at our Holiday Inn Express & Suites Liberal during your leisure travel. We are glad to host one of our IHG® One Rewards members.
Our hotel intends to deliver convenience and comfort to our guests. I acknowledge your experience, and I'm sorry to learn about what happened. I forwarded your feedback to our local managers so we can track and enhance the quality of our service.
We hope you'll let us share a better experience in the future.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel's Mount Airy, NC Guests Enjoy Mayberry Charm Ideally positioned along US Route 601 in the hollows of the majestic Blue Ridge Mountains and a mile north of I-74 is the Holiday Inn Express® Mount Airy, NC property. This hotel's address near the Blue Ridge Parkway puts patrons within minutes of downtown Mount Airy and ensures easy access to the local area. Planning a small meeting or special event? A 600-sq-ft event space for up to 40 people, available A/V equipment and help from a professional staff make us the best choice among hotels in Mount Airy, NC. Our hotel's close proximity to companies, including North Carolina Granite, Renfro Corporation and Ck Technologies, allows business guests an easy commute, too. As the birthplace of Andy Griffith, Mount Airy exudes small-town charm. Visitors can pay tribute to the TV star by visiting the Andy Griffith Homeplace or attending the annual Mayberry Days Festival. Other area attractions include Mt Airy Museum of Regional History and Pilot Mountain State Park. The hotel's location near the Blue Ridge Parkway makes it easy to enjoy scenic mountain drives. With such amenities as an indoor, heated pool and a Fitness Center, guests enjoy a welcome respite from the daily grind. Conveniences like free Wi-Fi access and a 24-hour Business Center make staying connected a cinch, and a free, hot breakfast helps you start each day energized. "Stay Smart" with us during your next trip to Mount Airy.
 
Overall
3 out of 5
3 out of 5
Not fully accessible room
By Doug from West virginia
Staff was friendly and helpful except for solving any problems. Hotel is under remodel so parts that were done were nice. No shower chair or bench. And the elevator shut off at 11pm. Which made room not fully accessible.
Customer avatar
Posted by
on8 May 2025
Hi Doug,
Thank you for staying at our Holiday Inn Express & Suites Mount Airy during your leisure travel. We are glad to host one of our IHG® One Rewards members.
Our hotel intends to deliver convenience and comfort to our guests. I acknowledge your experience, and I'm sorry to learn about what happened. I forwarded your feedback to our local managers so we can track and enhance the quality of our service.
We hope you'll let us share a better experience in the future.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.