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    14 February 2017
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    12 May 2025
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Corporate's Review Comments
 
Mirroring the 1920s glamour of its theatrical surroundings, Hotel Indigo® London – 1 Leicester Square draws you into an art deco, glass-and-marble haven. Our bespoke rooms have walls adorned with framed scripts, gently spot-lit by stage lights hanging from rigging. Guests love our central location, forming part of London's infamous Leicester Square. Staying with us means waking up to London's West End, with all the great shopping, theatre, museums, and more just steps away. In the morning, enjoy a hearty breakfast at the Rooftop Bar, overlooking London's iconic skyline. Step out into Leicester Square from our London hotel, and you’re in the domain of red-carpet premieres at world-famous cinemas. Choose a big-name show in a glittering West End theatre or dine in one of London's best restaurants. A highly convenient West End location means you are moments away from Covent Garden, Regent Street, Chinatown, Piccadilly Circus, Buckingham Palace, Trafalgar Square, and Charing Cross. Most of the world-famous Central London museums and attractions are within easy walking distance.
 
Overall
2 out of 5
2 out of 5
Very average hotel
By Faddy sahloul from London
My room was not ready until 4 pm , and the lift is so slow maybe you will spend every time at least 10 minutes for the lift
Customer avatar
Posted by
on11 May 2025
Hello Faddy sahloul,
I welcome your thoughts, and we are grateful you chose to stay at our Hotel Indigo London - 1 Leicester Square, where we make travel inspiring. We value you as an IHG® One Rewards Diamond Elite member and your loyalty to our brands since 2012.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express Amsterdam - South. Discover the perfect blend of city and nature by being just minutes away from both. Explore the diverse activities in Amsterdamse Bos, from leisurely walks to adventurous climbs. Our hotel is surrounded by different public transport options, giving a guaranteed quick route to all your destinations. A quick 15 minutes trip by the tram, or bus takes you to the dynamic center of Amsterdam. Our modern hotel rooms are perfect for both leisure and business travelers, providing complimentary Wi-Fi, a diverse range of international TV channels, a modern bathroom featuring a walk-in shower and complimentary toiletries, and in-room coffee and tea-making facilities. Choose between a snug double bed or convenient twin beds. Start your day on the right note with our complimentary Express Start Continental breakfast buffet, included in your room rate. Unwind with a quick coffee or a relaxing drink at our hotel bar, perfect for concluding your day's adventures. The Holiday Inn Express Amsterdam South is your gateway to a memorable city experience. Book your stay today and make the most of your visit to this vibrant city.
 
Overall
2 out of 5
2 out of 5
So cold without warm ventilation
By Zhang
Well it is the cost-efficient, but think twice to book when you plan to be here in April, there is no warm ventilation and the air is still so cold that I don't even take off any of my clothes in the room.
And finally got cold and fever...
Customer avatar
Posted by
on11 May 2025
Hello Zhang,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Amsterdam - South, where our guest's needs matter most. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2024.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Embrace comfort and relaxation at the Candlewood Suites San Antonio Airport! Enjoy hassle-free travel with our complimentary shuttle from the San Antonio International Airport, just 2.0 miles from our hotel. Our hotel places you near a variety of top area attractions, such as the upscale North Star Mall, Downtown San Antonio, San Antonio Riverwalk, The Pearl Brewery, Six Flags Fiesta Texas, and the Alamo City's scenic sights. Retreat to your pet-friendly, and spacious Suite, which features fully-equipped kitchenettes, full-size refrigerators, ice makers, microwaves, stove tops, and dishwashers. We offer a more casual kind of stay, including all the comforts and conveniences you need to be at your best. High-speed Wi-Fi access and a plug & play connectivity station. Meet and mingle with friends or colleagues at Outdoor Gazebo Grill area and pool. Maintain your exercise routine at our on-site gym. Enjoy grab-and-go meals and snacks at the Candlewood Cupboard, our 24-hour pantry. If you'll be hosting a business meeting or family celebration during your visit, reserve our meeting room. Elevate your upcoming Texas travel experience at Candlewood Suites San Antonio Airport.
 
Overall
2 out of 5
2 out of 5
Not the greatest.
By Jfaz from West Texas
Checked in late night/ early morning. There were bugs in my dirty bathroom. Was so exhausted from traveling I just wanted to sleep. Housekeeping said they’d take care of it and make sure I got a discount. Neither took place. Upon checkout, the front desk agent argued with me over my bill and never once offered compensation for the nastiness of the room. After he made me aware that night shift let him know about it.
Customer avatar
Posted by
on11 May 2025
Hello Jfaz,
I welcome your thoughts, and we are grateful you chose to stay at our Candlewood Suites San Antonio Airport, where you have space to settle in. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Welcome to our Texas oceanfront retreat, Holiday Inn Resort at South Padre Island! A full-service beach resort located at the southern tip of South Padre Island, Texas, Holiday Inn Resort SPI is a year-round tropical paradise for families, couples, business travelers & any sun-seekers in need of mental relaxation and tranquil ocean views. Our beachfront resort features a unique mix of complimentary resort amenities inclusive of (3) exterior pools including one heated Palapa Pool + swim-up bar, an onsite bar & grill restaurant – Seaside Bar & Grill, a gaming lounge and activity center, poolside movies, seasonal kid and family friendly activities, and multiple onsite bar options to ensure your business or leisure visit is a memorable experience. Just mere minutes from to the South Padre Island Convention Center, Cameron County Amphitheater-Event Center, SpaceX Launch Facility, and numerous local attractions and restaurants, our beachfront resort offers over 15,000 square feet of flexible meeting space between three venue options to host corporate or social events – on After a day spent soaking up the island sun, choose from our long list of guest exclusive resort activities to further enhance your stay. Between our three swimming pools and two onsite bars, each guest is sure to soak up the resort experience with a cocktail in hand. Once dusk sets, satisfy your palate with a chef-prepared seaside dinner from the oceanside patio of our onsite restaurant, Seaside Bar & Grill.
 
Overall
2 out of 5
2 out of 5
Moldy
By Anon from Texas
Nice property however it is very poorly maintained. Rooms have a lot of mold, rusted light fixtures and door swelling.
Customer avatar
Posted by
on11 May 2025
Hello Anon,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Resort South Padre Island-beach Front, where travel is a joy for all. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2025.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Welcome to the elegantly appointed Crowne Plaza Anchorage - Midtown Hotel. Ideally situated within three miles of Ted Stevens Anchorage International Airport (ANC), three miles from Dena' ina Convention Center, and minutes from downtown Anchorage, it features 3,000 square feet of event space with 3 function rooms to accommodate up to 170 guests. Near the airport, Area Hospitals, the University of Alaska, and businesses like BP, Arctic Slope Regional Corporation, Alyeska Pipeline, and CH2M Hill, this hotel's location in Anchorage, AK allows business guests an easy commute. Leisure travelers enjoy proximity to the city's most popular sites, from the Alaska Zoo to H2Oasis Indoor Waterpark. Downtown Anchorage offers this hotel's guests fantastic shopping, and the Anchorage Museum includes the Imaginarium and the Discovery Center that promises family fun. This hotel's patrons enjoy top amenities such as on-site dining at JUNO, free Wi-Fi access, 24-hour Airport Shuttle, and a Business Center to ensure guests have the resources they need. At the same time, features like an indoor pool, a whirlpool, and a Fitness Center provide ways to unwind. Get ready to experience one of the top hotels in Anchorage, AK!
 
Overall
2 out of 5
2 out of 5
Unsanitary. Uncaring. Rude.
By Alaska Joe from Fairbanks, AK
The bed sheets weren’t changed. There was filth in the bed. Black mold in the shower. Brown stains on the furniture. White stains on the walls. Peeling wallpaper. Stained chair that looked like it had been dipped in grease.
I asked to have the linens changed and to speak with a manager the next morning. I never received a call and had to wait over half an hour to speak with a guest services rep who seemed put out that I would even bother to complain.
They offered me a half refund of the value of the IHG anniversary coupon I used to pay for the night.
I was told I would receive a call from the manager and it’s been a week with no contact.
It’s clear to me that this hotel exists to service tour groups and corporate clients. They don’t seem to care at all about independent travelers.
Customer avatar
Posted by
on11 May 2025
Hello Alaska Joe,
I welcome your thoughts, and we are grateful you chose to stay at our Crowne Plaza Anchorage-Midtown, where we make business travel work. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2022.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Guests Love Modern Round Rock Hotel's Full-Service As one of the nation's fastest growing, best managed and safest cities, Round Rock tops the chart as both a business and leisure destination. For excellent service and modern perks, guests look to the Holiday Inn® Austin North - Round Rock hotel's facility. Whether staying in Round Rock to be near the outlet mall or businesses like Dell Headquarters, or Teco, guests benefit from being 20 minutes from downtown Austin. Use the 24-hour Business Center to prepare for events at Texas A&M Health Science Center and Cedar Park Event Center or meetings at IBM, IKEA, Westinghouse and Semiconductor manufacturers. Free wired and Wi-Fi access is available throughout the hotel, and an elegant ballroom, versatile pre-function space and a boardroom have A/V equipment and catering options for the hotel's perfect events. While in Round Rock, you can stay near the outlet mall, Dell Diamond and Old Settlers Park, so there's something for everyone. Shop at Round Rock Premium Outlets, and spend the afternoon fishing or sunbathing at Lake Travis. With downtown Austin just down I-35, the Texas State Capitol, museums and unique restaurants are a great day trip. We want you to enjoy your stay and encourage you to stay active and relax with a 24-hour Fitness Center, an indoor pool. Enjoy your favorite dishes at the Red Rock Cafe after Happy Hour in the bar. We look forward to welcoming you!
 
Overall
3 out of 5
3 out of 5
Okay stay
By Katt from Round rock Texas
As a platinum member I was put on the second floor and near the elevator which is complete opposite of my preferences. My flight was deployed so it was late and just wanted to go to bed.
Customer avatar
Posted by
on11 May 2025
Hello Katt,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Austin North - Round Rock, where travel is a joy for all. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2023.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
The Hotel Indigo Birmingham is located in a landmark Art Deco style building dating from the early 1930s in the city's historic Five Points South neighborhood. The hotel is situated in the booming and vibrant town of Birmingham near UAB. Hotel Indigo is set in the lively and roaring entertainment district of Birmingham, reminiscent of Bourbon street. Originally designed for medical offices and across from the first apothecary in Birmingham, the building became a hotel in the 1980s, but still retains its original medical insignia etched above the elevator doors. The hotel's design acknowledges the building's rich history, while incorporating modern amenities, like hardwood floors, spa inspired showers, luxury bath amenities and linens. We are also adding some exciting and tasty options to an area already known as one of the city's premier dining and entertainment districts. The Rx Lounge pays homage to the medical apothecary theme and provides prescriptions in the form of food and beverage.
 
Overall
3 out of 5
3 out of 5
Smell
By Nickie from Alabama
Smelled like weed. All staff and lobby. I’m sick of this at IHG facilities. This needs to improve.
Customer avatar
Posted by
on11 May 2025
Hello Nickie,
I welcome your thoughts, and we are grateful you chose to stay at our Hotel Indigo Birmingham Five Points South - Uab, where we make travel inspiring. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2018.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Welcome to HOLIDAY INN EXPRESS & SUITES MILWAUKEE – BROOKFIELD in Brookfield Wisconsin. We are located only 3 miles from I-94 and a short drive from downtown Milwaukee, where you can visit the Harley Davidson Museum, Potawatomi Casino, Henry Maier Festival Park, the site of the Annual Summerfest Music Festival and American Family Insurance Amphitheater, Fiserv Forum, Lake Michigan, and all that downtown has to offer. We are a ten minute drive from American Family Field, home of the Milwaukee Brewers, Wisconsin State Fair Park & Expo Center and the Milwaukee County Zoo. Visit Brookfield Square Mall or the Corners of Brookfield which offer great dining and shopping options. For those looking to enhance the healthy lifestyle, we are adjacent to Life Time Inc, Brookfield. We are also just across I-94 from Endicott Park which features tennis, volleyball, ice skating and many trails to explore. We are also close to several local corporate offices including Milliman, Hydrite, First Business Bank, Metso Outotec, Annex Wealth Management, GE and CFR Engines. Whether you are staying for business or pleasure, we have the perfect accommodation for you. Every guestroom and suite feature free highspeed wireless Internet access, mini fridge, microwave, and HDTV. There's a pool and exercise facility for our guests to enjoy. Each of our rooms features a comfortable workspace while on the road. Enjoy complimentary breakfast with a variety of offerings.
 
Overall
3 out of 5
3 out of 5
Streaming
By Beau from WI
Unfortunately, the streaming feature did not work. Everything else was fine and breakfast was great.
Customer avatar
Posted by
on11 May 2025
Hello Beau,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Milwaukee - Brookfield, where our guest's needs matter most. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2018.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Stay at the Holiday Inn® Ponce & Tropical Casino Hotel and explore the Caribbean Side of Puerto Rico Enjoy peaceful mountainous surroundings and gorgeous views to the Caribbean Sea while being minutes from downtown Ponce Our location off Highway 2 grants business travelers easy access to Mercedita Airport and El Tuque Industrial Park Also convenient for leisure guests, we are near the main attractions of the city Get to know the city’s culture and history by stopping at museums like Ponce Museum of Art The on-site Restaurant offers Daily breakfast and Dinner Stay active with the help of the Fitness Center and work from the Business Center with complimentary Internet access Best facilities in Ponce without resort fees
 
Overall
3 out of 5
3 out of 5
Hotel location is great!
By Naia from Florida
Lobby was recently renovated however, there’s still some work to be done to bring the hotel up to par with others.
Customer avatar
Posted by
on11 May 2025
Hello Naia,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Ponce & Tropical Casino, where travel is a joy for all. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2024.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Look a little longer and you'll soon connect the dots and discover stories of our neighbourhood and more. Hotel Indigo Brisbane City Centre is your creatively curated retreat to discover, indulge and imagine. Wander and be immersed, discover unexpected finds and neighbourhood tales - hidden in plain sight amongst the multifaceted Brisbane City Centre. Located at North Quay, where local creatives, curious explorers and discerning business travellers come to work and play, our hotel offers guests the opportunity to delve deep into the inner-Brisbane neighbourhood with easy access to central business hubs and plenty of places to explore. Inspired by the transformative stories, hidden artistic flair and eclectic characters that shaped Brisbane CBD, be fascinated by the hotel's myriad of art and design features. Our hotel is peppered with hand painted artworks, sculptures, and suspended overhead installations that reflect the city's bold beginnings, and lead to 212 strikingly designed guest rooms that invite you to look deeper for clues of Brisbane stories untold. For those looking to entertain, celebrate or simply indulge, our restaurant Izakaya Publico offers a delicious Japanese dining experience. The locally sourced seasonal produce ensures every dish showcases the best this region has to offer. Nearby is 1603 – a contemporary speakeasy inspired bar proudly offering local beer, wine and signature sake cocktails with a twist.
 
Overall
2 out of 5
2 out of 5
Staff hampered by poor management
By zanyspace
It was a very disappointing visit to the Hotel Indigo.
While it has all the boxes ticked of a four star hotel - it does not when it comes to service, particularly when something goes wrong.
We were partly unlucky, as we are had quite a few issues during our stay that had to be resolved.
Staff were mostly helpful, but could not address some issues due to management's lack of customer focus.
When the hotel was unavailable for check-in due to power cut and we had to stay elsewhere for a night.
Staff did not have adequate resources (for a big hotel chain) nor much flexibility to make this bad experience better.
They attempted to reaccommodate us elsewhere but could only offer downgrades when other hotels in the group did have capacity, which would be more aligned with what we paid for.
When the power did come back online, we still had to wait around past the usual check-in due to the computer system!
Local area has great access but isnt the best part of town at night.,
Customer avatar
Posted by
on11 May 2025
Hello zanyspace,
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I am glad that you found our hotel staff helpful. I alerted our hotel management about this and will take action to improve areas that need additional attention.
We appreciate your stay at the Hotel Indigo Brisbane City Centre. We thank you for being our valued members of IHG One Rewards.
We look forward to providing you with a better experience in the future.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.