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    14 February 2017
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    17 May 2025
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Corporate's Review Comments
 
Welcome to our Ottawa, Canada hotel, near Byward Market. Our hotel puts you within walking distance of all the best attractions in the downtown area. Walk or bike along the sparkling Rideau Canal, shop and dine at the world-famous ByWard Market, and soak in Canadian art at the National Gallery of Canada. When you’re not out exploring Bytown, there’s plenty to enjoy at our beautiful hotel. Enjoy a free, hot breakfast every morning of your stay, or splash and soak in our indoor pool. Stay fit with full access to our 24-hour fitness center equipped with cardio machines, free weights, and yoga balls. Keep your clothes fresh and clean in our self-service laundry room with multiple washers and dryers. When you’re ready to rest and relax, sink into your plush bed with a pillowy duvet and wake up to all your favorite amenities. We look forward to hosting you at our hotel in Ottawa, Canada!
 
Overall
5 out of 5
5 out of 5
Excellent Stay in Accessible Room
By Personal attendant from Toronto
The accessible room was excellent! Lots of room to move around. Desk was the right height for someone in a wheelchair. The bed was not too high. The bathroom had grab bars by the toilet and an accessible sink. Breakfast was amazing, especially the pancake machine! Staff were friendly and very helpful. We had a great stay and will definitely be back!
Customer avatar
Posted by
on16 May 2025
Hi,
It's wonderful to hear that you found our accessible room to be excellent and that you enjoyed our breakfast, especially the pancake machine! We strive to make our hotel comfortable and accessible for all our guests. Your kind words about our staff are greatly appreciated. We look forward to welcoming you back for another great stay.
- The Staff at Holiday Inn Express Downtown Ottawa East
0points
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Conveniently Located Hotel near San Antonio Airport Whether here for business or pleasure, you're sure to enjoy everything San Antonio has to offer. With a rich and colorful history, San Antonio has established itself as one of the Southwest's top destinations, with tons of shopping, dining, fun attractions, and events. The Holiday Inn Express® San Antonio Airport is an award winning hotel, conveniently located near the San Antonio Airport. With easy access to Loop 410 and Hwy 281, we make sure your commute within the city is quick and convenient! You can even bring the office to you, and host your corporate events in one of our large meeting rooms. There is so much to see and do in San Antonio. Whether visiting some of our more famous landmarks like the Alamo, downtown Riverwalk, SeaWorld, and Six Flags, or journeying to the San Antonio Zoo, Japanese Tea Gardens, or Natural Bridge Caverns, our location is just the place to begin your San Antonio adventure! Our San Antonio hotel is near these many attractions, as well as world-class dining and shopping at places like North Star Mall, the Alamo Quarry Market, and The Historic Pearl. No matter what brings you to this historic city, our North San Antonio hotel's staff and excellent amenities like an outdoor pool, 24-hour fitness center and free hot breakfast will help make your stay comfortable. Make your reservations today to enjoy everything our hotel in San Antonio has to offer!
 
Overall
5 out of 5
5 out of 5
Just a quick stay
By Chuck from North Carolina
Stayed here for a quick stop. Didn’t get in until late and left after breakfast so not much to tell. Overall the hotel is nice but a little dated but not so bad that I wouldn’t stay here again. Room was nice and AC worked good. Once again mainly the bathroom could use an update but still was clean and well maintained. Breakfast was just ok. Not much of a selection but it did in a pinch. The hotel shuttle from the airport was quick and easy. Overall I would stay here again.
Customer avatar
Posted by
on16 May 2025
Hi Chuck,
We're pleased to hear that you found our hotel nice and our shuttle service convenient. Your feedback about the room and breakfast is appreciated and will be taken into consideration as we continually strive to improve our guest experience. It's wonderful to hear that you would choose to stay with us again. We look forward to welcoming you back in the future.
- Our Team at Holiday Inn Express San Antonio Airport
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Welcome to the Holiday Inn Express® Eunice Hotel Whether you are visiting the area for leisure or business, our Eunice, LA hotel's location is sure to please. We are situated near the best attractions and major businesses, including Williams. Inc. Business travelers in Eunice, LA appreciate our hotel's location close to area businesses like Acadia Power Plant, La Crane, TanMer, and Sunland. Our 400-square-foot event room is perfect if you need to host a meeting while in the area. We also provide a business center, which features print and copy services for guests staying in Eunice, LA. Our hotel's address places leisure travelers near the area's most popular attractions. Adults appreciate the fact that we are near three major casinos: Coushatta Casino and Resort Indian Reservation, Eunice Casino and Paragon Casino. Families should be sure to explore downtown Eunice -Acadian Cultural Center or Eunice City Lake. You can catch a show at the Liberty Theater while in Eunice, LA, too! Our hotel's amenities include a complimentary hot breakfast, which we proudly serve each morning. You will also find it easy to stay connected, thanks to the free internet access we provide throughout our facilities. After a long day of meetings or sightseeing in Eunice, LA, the hotel's indoor pool and whirlpool offer a great place to relax, and you can take advantage of the fitness center, as well. Call today to book one of our Eunice, LA hotel's rooms or suites.
 
Overall
2 out of 5
2 out of 5
Horrible service.
By Ches0620
I was extremely disappointed in my stay at this Holiday Inn. I travel most every weekend and when available Holiday Inn is my first choice due to past experiences. However, this stay was by far the worst. The young lady with pink hair and nose ring working the front desk was very rude. She would not honor my military discount, even with valid military ID so when I originally booked for one price, it was almost $100 more at check-in. When I asked to speak to a manager she told me one was not available. Once we got to our room there was dried blood on the bathroom counter, hair in the sink and shower and trash in the room trash can that had never been emptied. I had heard great things about this location but I will not be staying again.
Customer avatar
Posted by
on16 May 2025
Hello Ches0620,
We strive to offer friendly and responsive service. I’m sorry to hear about your experience during your stay at our hotel. I have sent you a private message to discuss this matter further.
We appreciate you being a valued member of IHG One Rewards and staying at our Holiday Inn Express Eunice.
We look forward to the opportunity to host you again.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
InterContinental Indianapolis brings refined luxury, timeless style and famed Hoosier hospitality to downtown. Savor culinary delights with afternoon tea at Serliana, and enjoy prime fare inside the swanky Hyde Park Steakhouse. Upstairs, Astrea Rooftop Bar hosts nightcaps, private dining and dazzling views of Monument Circle. Our landmarked hotel is conveniently located near Indiana’s State House and the Convention Center.
 
Overall
5 out of 5
5 out of 5
Excellent Experience
By Robert23 from MidWest
The hotel provides a great experience. The staff goes above and beyond in every way to make your stay exceptional!
Customer avatar
Posted by
on16 May 2025
Hi Robert23,
We're delighted to hear that you had a great experience with us. Your kind words about our staff truly mean a lot. We always strive to go above and beyond to make our guests' stay exceptional. We look forward to welcoming you back in the future.
- The Staff at InterContinental Indianapolis
0points
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Discover comfort and convenience at Holiday Inn Birmingham-Hoover, our full-service, newly renovated hotel with an unbeatable location near I-59, I-65, I-20, and I-459, giving easy access to top businesses and attractions. Shop the Galleria Mall, explore downtown Birmingham’s historic sites, and catch a game or event at Hoover Met or Legacy Arena. Business travelers enjoy proximity to nearby companies like Mercedes Benz International, Amazon, Regions Bank, JP Morgan Chase, and FedEx. Host meetings and events in our flexible meeting spaces and take advantage of our Business Center, catering services, and free Wi-Fi. Savor delicious dining at Kem’s Restaurant, where kids under 12 eat free, and enjoy top-notch amenities. Stay active in our Fitness Center, relax at our indoor pool, and unwind by our cozy lobby fireplace. From free parking to free Wi-Fi and exceptional service, we make your stay in Hoover unforgettable!
 
Overall
3 out of 5
3 out of 5
Lack of customer service from staff
By Kimmer from Florida
The hotel is lovely .. our room was clean and very comfortable. Unfortunately the staff was horrible . Friday night we got back to the hotel at 8:30 pm .. it was pouring down rain outside and we had nothing to eat so I went to the restaurant and tried to just order two grilled chicken Caesar salads . I was told no even though the hours were posted “ open until 9 “ when I questioned to staff .. I was told they stop taking orders at 8:45 .. at this time it was only 8:40 . He then went in the back and told me I could only have wings and fries .. I did not want wings .. what was even crazier .. I go back out to the front and the front desk person is sitting there eating food from the kitchen . So I pay to stay and I can not get anything but the front desk staff can . Plus very unprofessional chomping on food at the front desk . Same girl tthat refused to get up and get us bedding for our pull out couch because she was eating her food that your kitchen was kind enough to make for her . I had to go out in the pouring rain to chick fa la to feed my family after a long day of traveling . I will not stay at this location again . I would like to stay somewhere where the staff accommodate the clients . You have a serious customer service problem at this location
Customer avatar
Posted by
on16 May 2025
Hello Kimmer,
Thank you for sharing your honest feedback. I’m glad you found the hotel lovely, and the room was clean and very comfortable. I’ve passed along your comments to our local team, and this will serve as an opportunity for improvement and a guide for future enhancements of our service.
We appreciate you as a valued member of IHG One Rewards and for choosing to stay at the Holiday Inn Birmingham - Hoover.
We hope to have the honor of hosting you again.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
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Newly Renovated Oakbrook Terrace Hotel's Guests Enjoy Warm Hospitality Whatever your reason for visiting this beautiful Chicago Suburb, the pet-friendly Holiday Inn Chicago Oakbrook hotel with newly renovated guest rooms features the Famous Bar Louie Restaurant for Breakfast, Lunch and Dinner with over 100 Hand Crafted Beers. Located within walking distance to many shops and restaurants. Ideally situated off I-88, I-294 and I-355, 19 miles from downtown Chicago and one mile from downtown Oakbrook Terrace. Leisure guests can discover incredible attractions in both Oakbrook and the Chicago area. The hotel is near the Oakbrook Center, the largest open-air premier shopping center in the US, gives you access to more than 160 stores and restaurants, and near Yorktown Center with their IMAX, dining and entertainment. You can travel into the city to shop on the famed Magnificent Mile. If you're looking for high-speed thrills, check out the race schedule at the Chicago land Speedway. Corporate travelers can work efficiently using free high-speed, Wi-Fi access and the 24-hour Business Center. Also, the Drury Lane Theater and Conference Center is only two miles away, and major corporations, such as Joint Commission, Ace Hardware Giordanos, Advocate Sara Lee and Redbox, are all within two miles. We are also a preferred hotel near Elmhurst College. After a busy day, you can unwind in the heated, indoor pool.
 
Overall
3 out of 5
3 out of 5
Hotel fine, guests next door bad.
By Bobby from Clearwater Fl
Hotel was fine but the guests next door were crazy loud until after 1:00 a.m.
Customer avatar
Posted by
on16 May 2025
Hi Bobby,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Chicago Oakbrook.
We aim to have a global reputation for service to our guests, and I'm sorry to hear about what happened. Every guest interaction is an opportunity for us to improve and deliver exceptional hospitality, so I shared your feedback with our local team so that the necessary steps will be taken to enhance our services and elevate guests' overall satisfaction.
We look forward to hosting you again.
Yours in hospitality,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Lincoln I-80. Conveniently located in north Lincoln, NE, just blocks from I-80, and 27th street. Exit 403. Corporate travelers are close to major companies including Duncan Aviation, BNSF, State Farm, Tenneco, NelNet, Stanley Black and Decker, and Crete Carrier. Holiday Inn Express & Suites Lincoln is just minutes away from local area attractions such as the University of Nebraska- Lincoln, Lancaster Event Center, Abbott Sports Complex, the Historic Haymarket, Lincoln Zoo, Memorial Stadium, State Capitol, St. Elizabeth and Bryan LGH Hospitals, and Pinnacle Bank Arena, just to name a few. Begin your day with our complimentary hot Express Start® breakfast bar and relax in our indoor heated pool while enjoying our hotel amenities. You'll feel like royalty in our spacious Lobby, while making your way to your brand new rooms, complete with the luxurious Simply Smart bed. Perfectly equipped for either business or leisure travel, this hotel has amenities available such as complimentary hot Express Start breakfast, complimentary high-speed internet, fitness center, indoor pool, business center, and 24-hour market. Choose from guest rooms with one king or two-queen beds or a king and two-queen suite. All guest rooms and suites feature 42 inch HDTVs, fridge and microwave. Enjoy the best in Midwestern hospitality at the Holiday Inn Express & Suites Lincoln I-80, NE.
 
Overall
3 out of 5
3 out of 5
Not a great experience this time, Very Noisy environment
By Timewaitsfornofool from Colorado Springs
Ok, apparently there was the Warren Buffet event which filled up the hotel and pushed us into a no choice room (2 queen beds, handicap bathroom). But, the beds were old school inner spring mattresses. The pillow selections were overly stiff and uncomfortable.
We were traveling and just needed a quiet place to sleep. Unfortunately we were next to a room full of preteen kids doing hotel gymnastics until 9PM.
The TV control was poor and we could not navigate to any entertainment stations. boo.
Just a bad overall experience. As travelers, we don't need luxury and usually select newer Holiday Inn Express hotels for the walk in showers and comfortable beds and quiet accommodations. We have stayed here before and it was excellent.
Customer avatar
Posted by
on16 May 2025
Hello Valued Guest,
Thank you for choosing to stay at the Holiday Inn Express & Suites Lincoln Interstate-80. We appreciate you being one of our valued members of IHG One Rewards.
Our goal is to leave our guests with irresistible smiles during their stay, so I’m sorry to hear about your recent experience. Your comments have been forwarded to hotel management and will help us enhance our service.
We would be delighted to host you again when you return to the area.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
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Welcome to the Holiday Inn Express & Suites- Longview, TX. Sleep well on our plush bedding in our clean, spacious rooms. We offer a delicious, complimentary, hot breakfast each morning including our famous Cinnamon Rolls! Our hotel is centrally located next to many restaurants and shopping centers. Longview Baseball Field and Lear Park are just a short distance away, as well as Maude Cobb Convention Center and Historic Downtown. We offer special rates for LeTourneau University and Belcher Center events. Whether it's work or fun, we've got you covered!
 
Overall
3 out of 5
3 out of 5
Room not ready
By Mariah from Texarkana
We arrived almost an hr after check in. Needed to get ready for an event but room was not ready. The host was not at the counter both times we showed up. Said they were short staffed. Also the tv was so far away you can't see it from the bed. Most rooms with a couch has a separate TV for the couch area. Also was not recognized as a rewards club member.
Customer avatar
Posted by
on16 May 2025
Hello Mariah,
Thank you for choosing to stay at the Holiday Inn Express & Suites Longview North. We appreciate you being one of our valued members of IHG One Rewards.
Our goal is to leave our guests with irresistible smiles during their stay, so I’m sorry to hear about your recent experience. Your comments have been forwarded to hotel management and will help us enhance our service.
We would be delighted to host you again when you return to the area.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Branford, CT, where convenience meets comfort. Located less than 10 miles from the lively Downtown New Haven, our hotel provides easy access to I-95. experience. Surrounded by a variety of restaurants, you'll find delicious dining options just a short walk away. Kickstart your day with our complimentary Express Start Breakfast, designed to energize you for the adventures ahead. Stay connected with free WiFi throughout the hotel. Our spacious modern rooms offer mini fridge, microwaves and Keurigs on top of WiFi to get your work done. Take a dip in our heated indoor pool or keep up with your fitness routine in our well-equipped gym. Our location is ideal for leisure travelers exploring the stunning 250 miles of coastline, with attractions like Lighthouse Point, Thimble Islands, and Ocean Beach State Park just minutes away. For those who appreciate the arts, downtown New Haven's boutiques, cafes, the Shubert Performing Arts Center, and Yale University are all within easy reach. Business travelers will find our Branford hotel perfectly situated, with downtown Branford businesses just a mile away for a quick commute. The Connecticut Sportsplex and Northford Ice Pavilion are also nearby, and Tweed New Haven Airport is only 15 minutes away. Experience the perfect combination of convenience, comfort, and warm hospitality at your home away from home!!
 
Overall
1 out of 5
1 out of 5
Left my earbuds and nobody turned them in to lost and found
By Ryan from Chattanooga TN
The stay was fine and hotel was as expected. It’s a little bit older and needs some updates, but nothing was wrong with my room or hotel overall.
However, I left my wireless earbuds in the room and they were not turned into the front desk. I called about 5 pm the same day after I checked out, the next morning and that afternoon as well. Nobody has turned them in. Definitely disappointed.
Customer avatar
Posted by
on17 May 2025
Hello Ryan,

Thank you for staying at our Holiday Inn Express Branford-New Haven. We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Located in Saugus, MA, Holiday Inn Express Boston-Saugus offers easy access to both Boston and the North Shore. Head south to catch a Red Sox game at Fenway Park, visit Boston's historic sites, or explore nearby destinations like Salem’s Witch City, the Theater District, and Breakheart Reservation. Beach lovers are just 30 minutes from Gloucester and Revere Beach. Corporate travelers will appreciate our proximity to Boston Logan International Airport (BOS), downtown Boston, Hynes Convention Center, and Peabody office parks. Our prime location isn’t the only perk! Start your day with our complimentary Express Start® Breakfast, stay active in our Fitness Center, and relax by our seasonal outdoor pool. Enjoy our meeting space, spacious guest rooms, free parking, and free Wi-Fi. No matter what brings you to Saugus, we ensure you have an exceptional stay!
 
Overall
1 out of 5
1 out of 5
terrible staff
By obad from new york
please avoid going there otherwise you will be disrespected by staff that you will never imagined. Very rude, arrogant staff.
Customer avatar
Posted by
on17 May 2025
Hello obad,

Thank you for staying at our Holiday Inn Express Boston - Saugus. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.