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Corporate's Review Comments
 
 Holiday Inn Plano - The Colony
Holiday Inn Plano - The Colony
Holiday Inn Plano - The Colony is located in the heart of one of Dallas-Fort Worth’s booming suburbs, just minutes from Sam Rayburn Tollway, and the Dallas North Tollway. Top companies like Toyota , AmerisourceBergen, and PepsiCo are a short drive away from our hotel. DFW Airport is less than 20 miles away and we are conveniently located close to Plano and Frisco TX. Our non-smoking, 122 room hotel is located minutes from The Colony’s top attractions, including Hawaiian Falls Waterpark, TopGolf, The Star in Frisco - The Dallas Cowboys World HQ, and Grandscape which is one of the largest and most unique mixed-use real estate developments in the world. Grandscape features a wide variety of retail, entertainment and dining options near our hotel in The Colony, TX. While staying in our spacious king and double queen rooms, hotel guests can enjoy a variety of amenities such as mini-refrigerators, microwaves, a full service restaurant and bar, room service and a 24-hour market. You can also stay productive with free wireless Internet, a well-equipped Business Center and 1,350 square feet of flexible meeting space in our hotel in The Colony, TX. In your downtime, relax by our sparkling outdoor pool or burn calories in our state-of-the-art Fitness Center. Whether you are staying for business or pleasure, the Holiday Inn Plano - The Colony has something for everyone!
 
Overall
1 out of 5
1 out of 5
Don’t bother
By Don’t go
Too bad to even waste my time elaborating. Just find somewhere else.
Customer avatar
Posted by
on28 October 2020
Dear valued Guest,
We appreciate you for sharing your review about your recent stay.
We are very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. I apologize for any inconvenience. Please be assured that we have noted and forwarded your comments for the management to improve.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express North in Auburn Hills, MI, perfectly situated near some of the area's most notable landmarks. Just minutes away from the bustling Great Lakes Crossing Outlets and the expansive Pine Knob Music Theatre, our hotel places you at the heart of Auburn Hills' vibrant attractions. Whether you're here for business or leisure, you'll find that our location offers easy access to the best the city has to offer. Our hotel is ideally located near major local destinations like Oakland University, making it an excellent choice for visiting parents, prospective students, and alumni. Enjoy a day out at the nearby Meadow Brook Hall, a National Historic Landmark, or take a short drive to the Detroit Zoo for a fun-filled family adventure. With quick access to I-75, you can effortlessly explore downtown Detroit and its rich cultural scene, including the Detroit Institute of Arts and Comerica Park. At the Holiday Inn Express North, we prioritize your comfort and convenience. Start your day with our complimentary Express Start™ Breakfast Bar, featuring a variety of fresh and healthy options. Stay active during your stay with our 24-hour fitness center, or relax in our indoor heated pool. With free Wi-Fi throughout the hotel and a 24-hour business center, staying connected and productive is easy. Whether you're here for a quick getaway or an extended stay, we look forward to making your visit to Auburn Hills both pleasant and memorable.
 
Overall
1 out of 5
1 out of 5
Do yourself a favor and find a hotel without sports teams there.
By Shopper from Michigan
This Hotel was filled with boys on ice hockey teams. The parents of these boys sat in the Lobby talking to each other and were not in the rooms or hallways supervising these boys.
The boys were very loud and disrespectful of other guests. They played ice hockey with used paper bowls and milk jug covers in the hallways and were body slamming each other against our shared bedroom wall until midnight. We complained to the management 3 times starting at 11pm with no resolution until midnight. Things finally settled down when we discussed our concern with a father who was a fire fighter.
Customer avatar
Posted by
on28 October 2020
Dear Shopper,
Thank you for choosing Holiday Inn Express Auburn Hills and for sharing your experience with us.
I would like to apologize for any inconvenience caused by the noise made by other guests. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A stunning vista overlooking our marina and the dazzling blue water of Frenchman’s Bay awaits you when you visit the Bar Harbor Regency Holiday Inn. With over 1000 feet of ocean frontage, this multi-level resort offers luxuriously appointed guest rooms and suites, recreational facilities, two restaurants, a tiki bar, and meeting facilities, including a ballroom, for up to 200 guests. Commercial transportation to the resort is available by reservation to or from nearby Bangor International or Trenton Airports, where there are also car rental and taxi services.
 
Overall
1 out of 5
1 out of 5
TERRIBLE EXPERIENCE
By Kristen34174371594 from New york
There was mold on my shower curtain and it was obvious the shower had not been cleaned because there was tiny black hairs everywhere. The manager was rude when i told her but the cleaning lady was very sweet about the situation. And the wifi didnt work for 2/3 days that i was there.I would NEVER recommend this hotel to anyone and actually would encourage people not to go here. Ive stayed at holiday inns in many states before and this was the worst one ive ever stayed at.
Customer avatar
Posted by
on28 October 2020
Dear Kristen34174371594,
I appreciate you for sharing your review about your recent stay and thank you for being one of our newest IHG Rewards Club members.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Fort Walton Beach Central Business travelers will benefit from the proximity of our hotel to many DOD Contractors including Boeing, Lockheed Martin and BAE Systems. We are centered between the largest Air Force facility, Eglin Air Force Base, and Hurlburt Field. If you are flying in, don’t worry Northwest Florida Airport (VPS) is just a few miles away. Our hotel is conveniently nestled just minutes from Fort Walton Beach. Our location offers easy access to some of areas most popular attractions and dinning. Be sure to visit the white sand beaches of Okaloosa Island, Gulfarium Marine Adventure Park, Air Force Armament Museum, Wild Willy’s and Dolphin Cruises. If shopping is your thing, you must visit Silver Sands Premium Outlets which has over 100 named brand outlet stores. Destin is just a short drive along scenic Hwy 98 from Holiday Inn Express Fort Walton Beach Central. This state of the art hotel features a vast array of amenities including an over-sized zero entry pool, fitness center, meeting space, business center, our spacious guestrooms have 49” HD flat panel TV, and free high-speed internet.
 
Overall
1 out of 5
1 out of 5
Holiday Inn Fort Walton Beach Central
By Chris2024 from Tennessee
This hotel clearly has employees that are uninterested in working. I have been yet to receive any kind of receipt. No idea what I paid for this visit. The food is out of this world terrible. The biscuits were still frozen in the middle. They clearly cold offer other choices but the employees would rather sit in the kitchen on their phones. I had to beg for towels even though I was told firmly that they do not come in and clean your room while you are there. The room 423 we were in smelled so bad we had to go get candles. The shower barely has any pressure and it smells in the bathroom like the drain is backed up
Customer avatar
Posted by
on28 October 2020
Dear craby,
I appreciate you for sharing your review about your recent stay, thank you for being our IHG Rewards Club member since 2009 and for attaining Platinum Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Enjoy Our Newly Renovated Holiday Inn Express® Indianapolis South! Situated just south of downtown Indianapolis, IN, our hotel offers close proximity to major area businesses, universities and attractions. Whether you are here attending an event at the Indiana Convention Center or enjoying leisure travel, we're dedicated to making you feel at home. Business travelers love our hotel's location because we are 15 minutes from Indianapolis International Airport (IND) and only five miles from the Indiana Convention Center and with amenities like a 24-hour business center with copy and print services, as well as a meeting room that accommodates up to 30 people. Indianapolis, IN offers our hotel's guests many things to see and do and much of it is just a short drive from the hotel. Indianapolis Motor Speedway, Indiana State Museum and the NCAA Hall of Champions are nearby. Enjoy fun activities like watching a Colts game at Lucas Oil Stadium , a Pacers game at Gainbridge Fieldhouse , or exploring the Children's Museum of Indianapolis, Indianapolis Zoo and White River Gardens . Greenwood Mall and Circle Center Mall are also nearby. At the Holiday Inn Express® Indianapolis South, we're happy to provide you with a warm welcome, professional staff, clean, comfortable guest rooms, free Wi-Fi access throughout the hotel and a complimentary, hot breakfast bar!
 
Overall
1 out of 5
1 out of 5
Worst stay at a Holiday Inn I have ever had
By Paul7432 from Oklahoma
The room was fine, but there was no TV / Cable service available because I was told that the Cable contract was not renewed. While unloading my things onto a trolley, I found that it had a flat tire. Thankfully, there was another trolley to use, but that was was the only one available. The place appeared to be run down. When I asked if this was a good area of town, the attendant advised me it was best to not venture out too far from the hotel grounds. The poor guy running the desk was called in for the night after the attending manager walked off the job. After driving for 10 hours on the road, I was looking forward to a relaxing night and to unwind with a movie. That option was not available. This was not my typical Holiday Inn experience. This location needs attention by management.
Customer avatar
Posted by
on28 October 2020
Dear Paul7432,
I appreciate you for sharing your review about your recent stay, thank you for being our IHG Rewards Club member since 2011 and for attaining Spire Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The new Holiday Inn Express & Suites Baytown is conveniently located off I-10 and Garth Road, just North of the San Jacinto Mall . Hidden from the big city hustle and bustle, Baytown is one of the Texas Gulf Coast’s best kept secrets and has established itself as one of the top business locations with Exxon, Chevron, Bayer, Amoco, and the Houston Ship Channel in our area. Baytown provides a great convenience serving as the coastal gateway to many points of interests such as Houston, Galveston Bay and numerous Bay Area attractions such as the San Jacinto Monument, Battleship Texas, Baytown Nature Center, Bayland Marina, Houston Raceway Park, and so much more. Space Center Houston, Kemah Boardwalk, and Galveston Island are just a short drive away. Take the time to discover Baytown. Relax in your own elegant room featuring stylish décor and amenities, including free wireless high-speed Internet access, executive desk, 32 inch flat panel TVs, and the best night’s sleep you’ve had in weeks. Start your day off on the right note with our Express Start Hot Breakfast Buffet. Enjoy a swim in our crystal-clear outdoor pool/whirlpool or energize in our Fitness Center. Polish that presentation in the Business Center and we even have a 12 seat boardroom for your professional meeting. The Holiday Inn Express & Suites Baytown is ready with all you need to make your trip a success.
 
Overall
1 out of 5
1 out of 5
Disappointed
By Golfing IA from Texas
Upon arrival the staff attempted to charge me for a room I had pre-paid for. I believe the girl at the desk may have been new to the position and a manager was able to correct this. I noticed upon check in that there was no remote for the TV and no in room refrigerator. I called about the remote control and was told it would be a little bit. I told the girl I was going to bed and to just bring it up in the morning. Second day, left at 7 am. returned at 6:30 pm. No remote. Called and it was brought up in about 20 minutes. Showered and went to dinner, using my last clean towel. When leaving, noticed a room refrigerator in the ice machine area. Later talked with a co-worker who stayed at same hotel who said he had a refrigerator in his room. Thought mine was removed for COVID reasons. Day three left at 9:20 am, returned at 7:30 pm. Was looking forward to shower at end of long day outdoors in heat in humidity. Returned to find no housekeeping duties had been performed. Trash not emptied, bed not made, no clean towels. I showered and dried off with hand towels and wash rags packed bags and made the 5 hour drive home a day early instead of staying the night. Left notes with desk staff and was told she would share with manager. Have heard nothing regarding this at this point from anyone at the hotel.
Customer avatar
Posted by
on3 November 2020
Dear Golfing IA,
I appreciate you for sharing your review about your recent stay, for being an IHG Rewards Club member since 2016 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Plan your perfect stay with us at our Eastern Oregon hotel. Welcome to the Holiday Inn Express & Suites Downtown Hermiston your go-to destination in Eastern Oregon for both business and leisure travelers alike. Nestled against the backdrop of scenic Hat Rock State Park, our hotel offers a prime location near a variety of activities in Hermiston, from outdoor adventures to cultural attractions and local businesses. Whether you're here for work or play, our goal is to enhance your Hermiston experience with a range of complimentary amenities that make your stay effortless and enjoyable. With a focus on flexibility, comfort, and affordability, we strive to be your perfect choice for accommodations in Hermiston. Our hotel caters to everyone, ensuring that each guest finds something special to enjoy. Dive into the charm of historic Pendleton, where the excitement of events like the Pendleton Whisky Festival and Pendleton Roundup Rodeo awaits. Immerse yourself in the beauty of the great outdoors with a visit to the Columbia River Basin or the awe-inspiring McNary Dam. Enjoy our free hot breakfast, modern rooms, and Wi-Fi during your stay. Make the most of our complimentary amenities for a satisfying experience. When you choose to stay with us, you're not just a guest - you become part of our hotel family.
 
Overall
1 out of 5
1 out of 5
Dirty and smelly
By Cadams27 from Washington state
Dirty rooms, with a musty smell. Changing rooms was a hastle. Second room was no better and there were no linens for the pull out couch. I did not let my family eat breakfast, considering the shape of the rooms. I've never came anywhere close to this kind of experience from a Holiday Inn before. I will never stay here again. Complete waste.
Customer avatar
Posted by
on3 November 2020
Dear Cadams27,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Where the mountains meet the desert. Our Holiday Inn Express & Suites Globe hotel is conveniently located in the heart of Globe, AZ . This Arizona town offers breathtaking scenery and well-known attractions. Appreciate the beautiful desert landscape against the backdrop of the Pinal Mountains . With so much to see and do, our Globe, AZ, hotel is near something for everyone. If you are feeling lucky, join the action at Apache Gold Casino and experience the thrill of blackjack and slot machines. Play a round on Apache Stronghold Golf Course, an 18-hole course. Tour Besh-Ba-Gowah Archaeological Park and discover a Native American culture more than 700 years old. Or visit Tonto Nation Monument's well-preserved cliff dwellings which were occupied during the 13th-15th centuries. Fish Roosevelt Lake , or take to the water for a day of boating and water sports. Count on value and warm hospitality at Globe’s newest hotel. Start each day with Express Start free hot breakfast. Plan your day’s activities with free high-speed Internet access in your room or in our 24-hour Business Center . After a day of sightseeing or meetings, relax in your clean and fresh room complete with our luxurious Simply Smart bed.
 
Overall
1 out of 5
1 out of 5
Booked with points, but company card got billed.
By Extra work for Max from AZ
I booked the room for Saturday Oct 17 using my points. Got my company credit card bill and this was billed to by company credit card. I now need folio to explain the charge to my company.
Customer avatar
Posted by
on3 November 2020
Dear valued Guest,
I appreciate you for sharing your review about your recent stay, thank you for being an IHG Rewards Club member since 2017 and for attaining Platinum Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express White House is a 100% smoke free facility, conveniently located just off I-65, approximately 20 miles north of Nashville, the country music capital of the world. You and your family will enjoy the small town atmosphere of White House which boasts a Municipal Park, the W.L. Anderson Sports Complex and Greenway, and local Library and Museum. The Rivergate Mall is just 20 minutes away. All rooms contain a refrigerator, microwave oven, hair dryer, coffee maker, and 32" flat screen TV with expanded cable channels. There is a computer and printer in the business center with copy and fax services available, as well as free wireless Internet access throughout the hotel. The 24-hour fitness room contains a stationary bicycle and two treadmills. You can relax at the outdoor pool which is open during the warm season. The complimentary breakfast bar includes hot meats and eggs, and features Holiday Inn's signature cinnamon rolls. This hotel has a 275 sq.ft. conference room that is perfect for small meetings and social gatherings. Make your reservation today and take advantage of all that White House and world famous Nashville have to offer, without all the hustle and bustle of the big city.
 
Overall
1 out of 5
1 out of 5
Never Again - Mold, Mildew, and Water Damage
By MoJoe
Never staying at another Holiday Inn! There was water damage and mold, unprofessional staff, no breakfast, and even the sad Pop-Tart option was not offered to us.
Customer avatar
Posted by
on3 November 2020
Dear MoJoe,
Thank you for choosing Holiday Inn Express White House and for being our Rewards Club member since 2018.
I would like to apologize for any inconvenience caused by the service of our staff, the water damage in the room and that no breakfast was served. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Relax, recharge and refresh at Holiday Inn Eindhoven Airport. We’re a newly opened family-friendly hotel, perfectly located just outside of the city centre and within a short walking distance of Eindhoven Airport. We offer all-day dining, 24/7 fitness, parking, and complimentary Wi-Fi. Our hotel is perfect for connecting with friends and family. Located just outside the city centre, electric city buses can take you to Eindhoven Airport in 2 minutes, Eindhoven Station, and Philips Stadium in approximately 20 minutes. Bringing the kids? We’re a family-friendly hotel where kids stay and eat for free! Children 17 and under stay for free when sharing their parents’ room. Up to 2 children 12 and under eat free per adult ordering from the main menu. Need a co-working space or meeting with a few colleagues? We have you covered! We’re located within the business park, Flight Forum and conveniently located nearby to Brainport Industries Campus and Park Forum. Enjoy a coffee while working in our Open Lobby or have a meal or drink with friends or colleagues from our Restaurant & Bar. We also have three meeting rooms available which are well equipped for your next business meeting or workshop.
 
Overall
1 out of 5
1 out of 5
Unsatisfied stay
By DazBrit from England
I was very disappointed to find out when checking in that the hotel bar and restaurant were not in service.
There was no hotel staff present at all other than front of house reception.
We had to order food in every night and had no access to drinks when reception closed.
The room was not cleaned the entire 7 nights we were there.
There was no staff present at all over the weekend either
Customer avatar
Posted by
on3 November 2020
Dear DazBrit,
Thank you for choosing Holiday Inn Eindhoven Airport and for sharing your experience with us.
I would like to apologize for any inconvenience caused by the cleanliness of your room, the reduced service at our hotel and that it was not possible to order food. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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