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- First review comment14 February 2017
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Corporate's Review Comments
Minutes from Isle of Palms Connector
The Holiday Inn Express & Suites MT Pleasant NE located minutes from the Historic Charleston District Isle of Palms and Sullivans Island at the intersection of US17 and the Isle of Palms Connector.
We offer our guests a variety of amenities to make your stay feel more at home. Each morning our Grab and Go Breakfast will get you off to a great start for your busy day. Our Outdoor Pool with Sun Deck will make a nice, relaxing end to a hectic day . Meeting facilities are available for groups of up to 15 people. Our oversized, Fitness Facility and Business Center are available 24/7.
We are located just minutes from Patriots Point Naval Maritime Museum, Shem Creek, Boone Hall, Mt Pleasant Waterfront Park, Isle of Palms, Sullivans Island and Palmetto Island County Park. Located near by are the East Cooper Medical Center and Roper St. Francis Hospital.
Local Businesses near by include Nucor,Walmart,Home Depot and Lowes to name a few. Our property is the closest to Shipyard Park for all your Baseball Tournament needs.
Overall
1 out of 5
Didn’t get what I paid for
By DCR2021
from Spartanburg, SC
Arrived, checked in and was told no maid service or clean linens during stay. You could request towels but, would have to pickup at front desk. Breakfast was reduced to bagels and cold cereal. All due to COVID19 but, right across street was a restaurant was operating with no issues and served a full menu.
Not what I paid for not what was advertised
Posted byCorporate
on4 November 2020
Dear DCR2021,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Dalhart Hotel Offers Convenient Location
Enjoy a comfortable stay at the The Holiday Inn Express Dalhart TX located in the northwest corner of the Texas panhandle; approximately 30 miles south of the Oklahoma border. Our ideal location just south of the intersection of Highways 87, 54 and 385 makes it easy to get to any destination planned during your stay. The Dalhart Municipal Airport is a short 15 minute drive from our hotel in Dalhart, TX.
We strive to meet the needs of business travelers with supporting amenities such as a 24-hour business center, free high-speed Internet, copy and printing resources. In addition, we are close to corporate areas, such as Hilmar Cheese Co., Gustin Equipment, Cargill and many agricultural enterprises.
Stay Smart at our Dalhart Texas hotel and wake up to the complimentary, hot breakfast bar. You can relax in a triple-sheeted bed while you surf the web with free high-speed internet access. Check out our Dalhart Texas hotel's deals and rates today.
Overall1 out of 5
Filthy
By Jamie
from New Mexico
Our room was very dirty. The bathroom floor had somebody else hair on it. The cabinet surfaces were sticky, the bed sheets had not been changed,the carpet was dirty,the top of the fridge had crumbs all over, the mirrors had not been wiped off.
In all of my travels, this is the worst.
In all of my travels, this is the worst.
Posted byCorporate
on4 November 2020
Dear Jamie,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
The Hotel Indigo Birmingham is located in a landmark Art Deco style building dating from the early 1930s in the city's historic Five Points South neighborhood. The hotel is situated in the booming and vibrant town of Birmingham near UAB. Hotel Indigo is set in the lively and roaring entertainment district of Birmingham, reminiscent of Bourbon street. Originally designed for medical offices and across from the first apothecary in Birmingham, the building became a hotel in the 1980s, but still retains its original medical insignia etched above the elevator doors. The hotel's design acknowledges the building's rich history, while incorporating modern amenities, like hardwood floors, spa inspired showers, luxury bath amenities and linens. We are also adding some exciting and tasty options to an area already known as one of the city's premier dining and entertainment districts. The Rx Lounge pays homage to the medical apothecary theme and provides prescriptions in the form of food and beverage.
Overall1 out of 5
"If it's just that hot and unbearable, y'all are just gonna have to leave the room."
By NANA
from Hoover, AL
When checking in, the front desk clerk advised that a new building AC system had been installed, but they were having problems with it and that if our AC did not kick on, to call the front desk and let them know. Well we get to our room and sure enough, the AC did not kick on. I promptly called the front desk and let them know and I was assured that maintenance would be up shortly to address the situation. After waiting some period of time, we were running risk of missing dinner reservations, so we decided to walk down and speak with the front desk directly. We requested that maintenance let themselves in to fix the AC while we were at dinner and to call with news of any issues or resolution. To my knowledge, maintenance never arrived because when we returned, it was still not resolved. By this point, the room is absolutely sweltering. We place another call to the front desk and were met with much less than a friendly caution. Upon reporting it again to the front desk and emphasizing how uncomfortable it was, we were told "If it's just that hot and unbearable, y'all are just gonna have to leave the room". It is inexcusable to to be told to "just get out of the room" that we had just paid for. The issue was never resolved by the time we checked out of the sweat lodge. Additionally, we booked a king executive suite, but what we got was a far cry from what was pictured as a king executive suite in the website's photos. Either we got fleeced or the pictures on the website need to be updated.
We reluctantly booked again the following week due to the convenient location, and low and behold, still no AC. This time, however, when calling down to the front desk several times, nobody ever answered. I called multiple times from both my mobile phone as well as the in room phone and never got a response. The ventilation system and guest services at this property are inexcusably poor.
Posted byCorporate
on4 November 2020
Dear NANA,
I appreciate you for sharing your review about your recent stay. Thank you for being an IHG Rewards Club member since 2013 and for attaining Spire Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Enjoy Juno Beach Key West Themed Oceanview Property Escape to a tropical oasis that provides all the modern amenities you need to stay comfortable in Juno Beach . Our location is a block from the ocean, within walking distance of several delicious restaurants and a short drive from downtown West Palm Beach attractions and businesses. Walk to the beach for a day of sand and sun. Guests can rent jet skis, charter a sailboat or even go scuba diving. Traveling with kids? Families love visiting the nearby Loggerhead Marinelife Center in Juno Beach, FL. Guests are also a short drive from Roger Dean Stadium , the Spring Training facilities for the Marlins and the Cardinals. History lovers can't miss seeing the Jupiter Inlet Lighthouse . If you must work in paradise, we'll at least make it easy. Free Wi-Fi access is available throughout the hotel's property. North Palm Beach area companies like United Technologies - Pratt & Whitney, Florida Power & Light and General Electric are nearby, too. A Business Center is also available if you need to make copies or print boarding passes for your flight home. "Stay Smart" at the Holiday Inn Express® Hotel North Palm Beach - Oceanview in Juno Beach, FL. The hotel's free, hot breakfast gets your day off to the right start, so you have time to enjoy other amenities like the Fitness Center, sparkling outdoor pool and relaxing patio area. Call today to book your stay.
Overall1 out of 5
Great guy at front desk. Horrible hygienic display upon arriving To Room
By Nicholas
from Florida
Room had HAIR EVERYWHERE. I mean EVERYWHERE. bed had hair, bathroom had hair, desk chair everything. I booked a suite because I have had great experiences with your location in the past. To pay more for an upgraded room to have less of a quality stay is unacceptable. Truly saddened by the lack of hygienic display during such a difficult time.
Posted byCorporate
on4 November 2020
Dear Nicholas,
Thank you for choosing Holiday Inn Express North Palm Beach-Oceanview and for sharing your experience with us.
I would like to apologize for any inconvenience caused by the cleanliness of our room. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Welcome to Holiday Inn Munich City Centre
At the Holiday Inn Munich City Centre, we provide the perfect environment for successful conferences, meetings, and business events. With 18 modern and flexible conference rooms, all equipped with the latest technology from our Partner EXG and complimentary Wi-Fi, our hotel is fully prepared to meet your needs. Our experienced event teams ensure that your event runs smoothly, whether it’s a small meeting or a large-scale conference. Our hotel not only impresses with its business amenities, but also with its central location. Business hubs, the main train station, Munich Airport, and Munich Fair Ground are all easily accessible. After a productive workday, explore the vibrant surroundings, featuring cultural highlights such as the Deutsches Museum, the Gasteig, or the artistic Haidhausen district. For a relaxing stroll, the iconic Marienplatz, with landmarks like the Frauenkirche, St. Peter's Church, and the Viktualienmarkt, is just minutes away. Our Open Lobby invites you to unwind and relax throughout the day. Whether you're looking for a place to catch up on work or enjoy a break, the Open Lobby is the perfect spot. The Open Lobby Bar, open from 11:30AM until 1:00AM, serves a range of drinks and light bites. Whether you're visiting for business or leisure, the Holiday Inn Munich City Centre is your ideal destination for a truly enjoyable stay.
Overall3 out of 5
Service
By wfytornado
from Erbach
Die Bar war dauerhaft geschlossen. Wenn dem so ist, so muss mindestens der roomservice angeboten werden
Posted byCorporate
on6 November 2020
Sehr geehrter Herr wfytornado,
Vielen Dank, dass Sie sich für das Holiday Inn Munich - City Centre entschieden haben und Ihre Erfahrungen mit uns teilen. Vielen Dank auch dafür, dass Sie seit 2003 ein IHG Rewards Club Mitglied sind und den Spire Ambassador Status erreicht haben.
Ich möchte mich für die Unannehmlichkeiten entschuldigen, die durch unsere geschlossene Bar und dass unser Hotel keinen Zimmerservice angeboten hat, verursacht wurden. Wir werden dies mit unserem Team weiter untersuchen. Für uns ist es sehr wichtig, dass alle unsere Gäste einen sehr komfortablen und angenehmen Aufenthalt haben, da wir stets bestrebt sind, einen hohen Qualitätsstandard zu gewährleisten.
Ich werde Ihre Kommentare nutzen, um das Erlebnis unserer Gäste zu verbessern und hoffe, Sie in Zukunft wieder bei uns begrüßen zu können.
Mit freundliche Grüßen,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Hotel near Dusseldorf Airport with inclusive breakfast and Wi-Fi. Located just off the A52 motorway, Holiday Inn Express® Dusseldorf - City North hotel is a 12-minute drive from Dusseldorf Airport (DUS). The airport can also be reached in under 20 minutes by S-Bahn train from Düsseldorf-Derendorf station, a short walk from the hotel. The U-Bahn is on the hotel’s doorstep at Heinrichstrasse station, whisking you to the Altstadt’s bars and museums or the designer shops of Königsallee in under 30 minutes. Business guests are within easy reach of major trade fairs at Düsseldorf Messe. Hold a meeting for up to 25 participants in the hotel’s naturally lit meeting room, which opens onto a pleasant courtyard. At this hotel you can enjoy: - Inclusive Wi-Fi throughout - On-site underground parking at a daily rate - Convenient sockets for charging devices Next Generation guest rooms are outfitted with high-quality beds, pillow menus and blackout curtains to promote sound sleep. After an invigorating power shower, help yourself to the included Express Start™ Breakfast buffet in the open-plan Great Room. Delicious continental choices include croissants, cheeses, cereals and fresh fruit. In the evening, grab a seat at the light-wood Lobby Bar for cocktails with friends or colleagues, or sink into an armchair with a hot drink.
Overall3 out of 5
Günstige Übernachtung
By Löwe75
from Dessau-Roßlau
Günstige Übernachtung in ziemlich kleinem und engen Zimmer. Für eine Familie mit 2 Kindern war das Zimmer und auch das Bad ziemlich eng aber für eine Übernachtung akzeptabel.
Posted byCorporate
on6 November 2020
Sehr geehrter Herr Löwe75,
Vielen Dank, dass Sie Ihre Eindrücke von Ihrem letzten Aufenthalt mit uns teilen.
Mich freut es sehr, dass der Service unserer Mitarbeiter und die Sauberkeit unseres Zimmers Ihre Erwartungen erfüllt hat. Ihre Kommentare, bezüglich der Größe unseres Zimmers, habe ich zur Kenntnis genommen und werde diese selbstverständlich unserem Management zur Begutachtung weiterreichen. Ich entschuldige mich, falls dies Ihnen Unannehmlichkeiten verursacht hat.
Nochmals vielen Dank für Ihr Feedback und wir würden uns freuen, wenn Sie uns in Zukunft erneut besuchen.
Mit freundlichen Grüßen,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
As one of the largest conference centers in Brandenburg, we welcome you to our superior business hotel. Ideally located, not far from BER Airport with international ICE train station and centrally located at the freeway junction, we are the stylish hot spot for business travelers and conference organizers.
State-of-the-art equipment and technology as well as a highly modern hotel design will meet all your expectations and demands. The high-speed fiber optic Internet connection throughout the hotel and the latest conference technology in all 21 conference rooms guarantee you the highest level for events with up to 1000 participants.
Our HANGAR 24 Bar & Restaurant convinces with a varied and international menu as well as fresh, seasonal products and a high standard of sustainability and regionalism - both in à la carte service and event catering.
Overall3 out of 5
Komfortables Bett
By Thomas57
from Schmitten
Das Personal war freundlich. Eine gemeldete technische Störung im Badezimmer wurde umgehend beseitigt
Posted byCorporate
on6 November 2020
Sehr geehrter Herr Thomas57,
Vielen Dank für Ihre freundliche Bewertung Ihres Aufenthaltes bei uns im Holiday Inn Berlin Airport - Conf Centre.
Wir freuen uns über Ihre durchaus positiven Kommentare bezüglich dem Service unserer Mitarbeiter, der Schlafqualität und Sauberkeit unseres Zimmers. Ich teile Ihre lobende Bewertung sehr gerne mit unseren Angestellten. Ihre Bewertung über eine technische Störung im Badezimmer habe ich zur Kenntnis genommen und werde sie sehr gerne unserem Management zur Begutachtung weiterempfehlen. Ich entschuldige mich für die Unannehmlichkeiten.
Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen und gerne stehen wir Ihnen jederzeit für weitere Anliegen und Wünsche zur Verfügung.
Mit freundlichen Grüßen,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Hotel Indigo Berlin - Centre Alexanderplatz
Herzlich willkommen im Hotel Indigo Berlin Alexanderplatz, dessen Design sich nahtlos in die sich stetig weiterentwickelnde Kultur unserer lokalen Umgebung einf gt. Hier ist der ideale Ausgangspunkt f r Entdeckungstouren durch unsere pulsierende Stadt. bernachten Sie in unseren kunstvoll gestalteten Zimmern mit dem Flair regionaler Wahrzeichen und historischer Ereignisse, die Berlin zu dem gemacht haben, was es heute ist. An den unverwechselbaren Kopfteilen unserer Betten finden Sie beispielsweise Anspielungen auf die Berliner Mauer, und die Wandbilder in den Badezimmern zeigen die Skulptur des nahegelegenen Neptunbrunnens. Schlafen Sie nach einer entspannenden, vom Spa inspirierten Regendusche in unseren himmlischen Betten ein.
Overall2 out of 5
Zur Not für Kurzaufenthalt
By Molton
from Schweiz
Das Personal ist nett, die Lage gut und das Bett komfortabel. Es ist ein Kühlschrank vorhanden. Zuvor war ich einige Tage im Hampton um die Ecke und war dann enttäuscht vom kleinen Indigo-Zimmer, das kaum Ablagemöglichkeiten bietet. Zudem bekam ich ein Zimmer mit Verbindungstür, das ist katastrophal, weil man den Nachbar hört und er mich. Das Zimmer zum Innenhof war zwar sonst ruhig, aber die Aussicht praktisch nicht existent. Zudem war das Zimmer am ersten Tag eiskalt. Die beiden Lifte waren mir auch nicht geheuer. Ich habe zwar nur 52€/Nacht ohne Frühstück bezahlt aber ich war froh, als ich wieder Abreisen konnte.
Posted byCorporate
on6 November 2020
Sehr geehrter Herr Molton,
vielen Dank für Ihren Aufenthalt und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Vielen Dank auch dafür, dass Sie ein IHG Rewards Club Mitglied sind.
Dass sich unsere Gäste bei uns wohl fühlen, ist uns sehr wichtig. Daher nehmen wir Ihre Kritik, über den Komfort in unserem Zimmer sehr ernst und geben diese intern an die entsprechenden Abteilungen weiter. Abgesehen von den Unannehmlichkeiten bin ich froh zu hören, dass der Service unserer Mitarbeiter und die Sauberkeit unseres Zimmers Ihren Vorstellungen gerecht wurden.
Über einen erneuten Besuch würden wir uns sehr freuen, um Sie von unserer gewohnten Qualität zu überzeugen.
Gerne stehen wir Ihnen jederzeit für weitere Anliegen und Wünsche zur Verfügung.
Mit freundlichen Grüßen,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Hotel near Dusseldorf Airport with inclusive breakfast and Wi-Fi. Located just off the A52 motorway, Holiday Inn Express® Dusseldorf - City North hotel is a 12-minute drive from Dusseldorf Airport (DUS). The airport can also be reached in under 20 minutes by S-Bahn train from Düsseldorf-Derendorf station, a short walk from the hotel. The U-Bahn is on the hotel’s doorstep at Heinrichstrasse station, whisking you to the Altstadt’s bars and museums or the designer shops of Königsallee in under 30 minutes. Business guests are within easy reach of major trade fairs at Düsseldorf Messe. Hold a meeting for up to 25 participants in the hotel’s naturally lit meeting room, which opens onto a pleasant courtyard. At this hotel you can enjoy: - Inclusive Wi-Fi throughout - On-site underground parking at a daily rate - Convenient sockets for charging devices Next Generation guest rooms are outfitted with high-quality beds, pillow menus and blackout curtains to promote sound sleep. After an invigorating power shower, help yourself to the included Express Start™ Breakfast buffet in the open-plan Great Room. Delicious continental choices include croissants, cheeses, cereals and fresh fruit. In the evening, grab a seat at the light-wood Lobby Bar for cocktails with friends or colleagues, or sink into an armchair with a hot drink.
Overall3 out of 5
Unzufrieden
By Zulaa
Unzufrieden, es gab Probleme die nicht behoben worden sind
Posted byCorporate
on6 November 2020
Sehr geehrter Herr Zulaa,
Es war uns eine Freude, Sie in unserem Hotel empfangen zu haben und wir freuen uns, dass Sie sich die Zeit genommen haben, uns eine Bewertung Ihres Aufenthaltes zu schreiben.
Ich danke Ihnen für Ihr freundliches Kompliment über die Schlafqualität in unserem Zimmer. Es schien jedoch, als ob Sie von unserem Service nicht sehr beeindruckt waren, und obwohl Sie nicht genau auf den Bereich hingewiesen haben, in dem wir versagt haben, weiß ich es immer noch zu schätzen, dass Sie es angesprochen haben.
Nochmals vielen Dank und wir würden uns sehr freuen, Sie bald wieder bei uns zu begrüßen.
Mit freundlichen Grüßen,
Ben W.
Case Manager
IHGService
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
A modern Dabrowa Gornicza hotel with meeting rooms and free WiFi
Holiday Inn® Dabrowa Gornicza hotel is 15 minutes' drive from the city centre, and you can hop on a tram or bus nearby. It's 25 minutes by car from Katowice International Airport (KTW) and transfers are available. You can catch trains to cities across Poland from Dworzec Kolejowy Dabrowa Gornicza station, five minutes' drive away. The A4 motorway is 15km from the hotel.
It's a short stroll via underground walkway to the spa facilities and swimming pools of Nemo Aqua Park. At the nearby Centrum Formy leisure complex you can work out, play tennis or hire a Segway to explore Jozef Haller City Park. The Auschwitz-Birkenau Memorial and Museum 45 minutes' drive away, provides a sobering reminder of the horrors of war.
You can host up to 300 delegates onsite in six flexible meeting rooms, which have free Wi-Fi and high-tech AV equipment. Car parking is available for a low daily fee.
The hotel's smart Zaglebie Smaku restaurant serves delicious local and international dishes. Kids stay and eat free. You can work out at the mini-gym, grab a coffee in the stylish open lobby, or relax in the chic, 9th-floor Reden Panorama Bar, which is open late.
Overall3 out of 5
Corona
By ML44
Hotel war im Winterschlaf !
Kein Funke von Spire-Elite ...nirgendwo!
Frühstück war für den Preis nicht angemessen...Corona hin oder her!!!!
Posted byCorporate
on6 November 2020
Sehr geehrter Herr ML44,
vielen Dank für Ihren Aufenthalt und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Vielen Dank auch dafür, dass Sie seit 2013 ein IHG Rewards Club Mitglied sind und den Spire Elite Status erreicht haben.
Dass sich unsere Gäste bei uns wohl fühlen, ist uns sehr wichtig. Daher nehmen wir Ihre Kritik, über die Qualität unseres Frühstücks und den Service unserer Mitarbeiter, sehr ernst und geben diese intern an die entsprechenden Abteilungen weiter. Abgesehen von den Unannehmlichkeiten bin ich froh zu hören, dass die Sauberkeit unseres Zimmers Ihren Vorstellungen gerecht wurden.
Über einen erneuten Besuch würden wir uns sehr freuen, um Sie von unserer gewohnten Qualität zu überzeugen.
Gerne stehen wir Ihnen jederzeit für weitere Anliegen und Wünsche zur Verfügung.
Mit freundlichen Grüßen,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.