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- First review comment14 February 2017
- Last review comment5 April 2025
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Corporate's Review Comments
Hotel near Dusseldorf Airport with inclusive breakfast and Wi-Fi. Located just off the A52 motorway, Holiday Inn Express® Dusseldorf - City North hotel is a 12-minute drive from Dusseldorf Airport (DUS). The airport can also be reached in under 20 minutes by S-Bahn train from Düsseldorf-Derendorf station, a short walk from the hotel. The U-Bahn is on the hotel’s doorstep at Heinrichstrasse station, whisking you to the Altstadt’s bars and museums or the designer shops of Königsallee in under 30 minutes. Business guests are within easy reach of major trade fairs at Düsseldorf Messe. Hold a meeting for up to 25 participants in the hotel’s naturally lit meeting room, which opens onto a pleasant courtyard. At this hotel you can enjoy: - Inclusive Wi-Fi throughout - On-site underground parking at a daily rate - Convenient sockets for charging devices Next Generation guest rooms are outfitted with high-quality beds, pillow menus and blackout curtains to promote sound sleep. After an invigorating power shower, help yourself to the included Express Start™ Breakfast buffet in the open-plan Great Room. Delicious continental choices include croissants, cheeses, cereals and fresh fruit. In the evening, grab a seat at the light-wood Lobby Bar for cocktails with friends or colleagues, or sink into an armchair with a hot drink.
Overall
2 out of 5
Enttäuschend - Mitarbeiter aber sehr zuvorkommend!
By Gast573
In unserem ersten Zimmer funktionierte das Wasser nicht - weder im Waschbecken, noch in der Dusche oder im WC.
Mitarbeiter der Rezeption war sehr bemüht und besorgte uns ein anderes Zimmer, in das aber weder wir mit unseren neue Karten noch der Mitarbeiter mit der General-Karte reinkamen. Beim dritten Zimmer funktionierte es dann. Allerdings mussten wir fast jedes Mal, wenn wir wieder ins Zimmer wollten, wieder zur Rezeption, weil unsere Karten nicht funktionierten (wir bewahrten sie nicht beim Handy auf!).
Wir blieben 2 Nächte - es wurde uns aber erst beim Check out und nur auf Nachfrage mitgeteilt, dass die Zimmer aufgrund von Corona nicht täglich gereinigt werden...
Mitarbeiter der Rezeption war sehr bemüht und besorgte uns ein anderes Zimmer, in das aber weder wir mit unseren neue Karten noch der Mitarbeiter mit der General-Karte reinkamen. Beim dritten Zimmer funktionierte es dann. Allerdings mussten wir fast jedes Mal, wenn wir wieder ins Zimmer wollten, wieder zur Rezeption, weil unsere Karten nicht funktionierten (wir bewahrten sie nicht beim Handy auf!).
Wir blieben 2 Nächte - es wurde uns aber erst beim Check out und nur auf Nachfrage mitgeteilt, dass die Zimmer aufgrund von Corona nicht täglich gereinigt werden...
Posted byCorporate
on6 November 2020
Sehr geehrter Gast573,
Vielen Dank, dass Sie sich für das Holiday Inn Express Dusseldorf - City North entschieden haben und Ihre Erfahrungen mit uns teilen. Vielen Dank auch dafür, dass Sie ein IHG Rewards Club Mitglied sind.
Ich möchte mich für die Unannehmlichkeiten entschuldigen, die durch die Keycards verursacht wurden und dass unsere Zimmer wegen Covid 19 Bestimmungen nicht gesäubert wurde. Wir werden dies mit unserem Team weiter untersuchen. Für uns ist es sehr wichtig, dass alle unsere Gäste einen sehr komfortablen und angenehmen Aufenthalt haben, da wir stets bestrebt sind, einen hohen Qualitätsstandard zu gewährleisten.
Ich werde Ihre Kommentare nutzen, um das Erlebnis unserer Gäste zu verbessern und hoffe, Sie in Zukunft wieder bei uns begrüßen zu können.
Mit freundliche Grüßen,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Welcome to Holiday Inn Munich City Centre
At the Holiday Inn Munich City Centre, we provide the perfect environment for successful conferences, meetings, and business events. With 18 modern and flexible conference rooms, all equipped with the latest technology from our Partner EXG and complimentary Wi-Fi, our hotel is fully prepared to meet your needs. Our experienced event teams ensure that your event runs smoothly, whether it’s a small meeting or a large-scale conference. Our hotel not only impresses with its business amenities, but also with its central location. Business hubs, the main train station, Munich Airport, and Munich Fair Ground are all easily accessible. After a productive workday, explore the vibrant surroundings, featuring cultural highlights such as the Deutsches Museum, the Gasteig, or the artistic Haidhausen district. For a relaxing stroll, the iconic Marienplatz, with landmarks like the Frauenkirche, St. Peter's Church, and the Viktualienmarkt, is just minutes away. Our Open Lobby invites you to unwind and relax throughout the day. Whether you're looking for a place to catch up on work or enjoy a break, the Open Lobby is the perfect spot. The Open Lobby Bar, open from 11:30AM until 1:00AM, serves a range of drinks and light bites. Whether you're visiting for business or leisure, the Holiday Inn Munich City Centre is your ideal destination for a truly enjoyable stay.
Overall3 out of 5
Keine Zimmerreinigung
By Willi
from DUS
Nach der Kontrolle meiner Kredit Kartenabrechnung musste Ich feststellen, das der Rechnungsbetrag doppelt abgebucht wurde.
Posted byCorporate
on6 November 2020
Sehr geehrter Herr Willi,
Wir schätzen Ihre Bewertung über Ihren letzten Aufenthalt und danken Ihnen, dass Sie seit 2016 ein IHG Rewards Club Mitglied sind und den Gold Elite Status erreicht haben.
Es tut uns sehr leid, dass Sie, wegen dem erhaltenen Serviceniveau, keinen ausgezeichneten Hotelaufenthalt erlebt haben. Ich habe Ihnen eine private Nachricht geschickt, um meine Entschuldigung weiter zu bekräftigen.
Ich hoffe sehr, dass wir von Ihnen die Möglichkeit bekommen, uns nochmals zu beweisen.
Mit freundlichen Grüßen,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Candlewood Suites Newnan is a new extended stay hotel by IHG located 1.4 miles from I-85 and 30 minutes from Hartsfield-Jackson Atlanta International Airport. The hotel is at walking distance to Cancer Treatment Center of America Hospital & Ashley Park with premier shopping complex, restaurants & grocery stores. We are also just few miles from University of West Georgia, Piedmont Hospital, Historic Newnan Downtown, Senoia Raceway & Donald W. Nixon Centre for performing and Visual arts/Newnan Centre. Local businesses are just a short drive away including: Yamaha, Panasonic, Yokogawa, SYGMA, NCR Corp, PPG, Petsmart etc. Our guest rooms are all suites with fully equipped kitchen with microwave and refrigerator. Our rooms are spacious with recliners and work space area. Our Cupboard provides variety of food items. We also provide Lending locker with board games, blenders, toaster ovens & more. Our amenities include 24x7 business centre, free wired & wireless internet, movie library, complimentary guest Laundry. You can also relax outside at the Outdoor Pool area with Gazebo and Fire pit. Candlewood Suites Newnan is a home away from home whether you are travelling for business, leisure or healthcare treatment.
Overall1 out of 5
Run away
By None
You would be better off at the homeless shelter . Don’t ever stay here
Posted byCorporate
on9 November 2020
Dear valued Guest,
Thank you for choosing Candlewood Suites Newnan - Atlanta SW and for sharing your experience with us.
I would like to apologize for any inconvenience caused by the service of our staff and the comfort as well as the cleanliness of our room. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Meadowlands Hotel in New Jersey is Gateway to NYC
10 miles from Times Square in Manhattan and only minutes from Hoboken, Secaucus and Newark , the Holiday Inn Express Meadowlands Area hotel in the New Jersey borough of Carlstadt offers area travelers and city residents a quiet, convenient respite from the Big Apple.
Leisure travelers to our Meadowlands hotel enjoy New Jersey attractions, including American Dream Meadowlands, MetLife Stadium, and Meadowlands Racetrack , all of which are within a couple miles. Shoppers appreciate our hotel's location in Carlstadt, NJ, as well, because we're a quick drive from Garden State Plaza Shopping Mall and Secaucus Outlets, both of which offer the latest New York fashions. Guests can easily venture to NYC attractions like Ellis Island , too, just five miles from our hotel's property.
In Carlstadt, NJ, family-fun opportunities abound, especially with Liberty State Park, Time Square and Central Park just minutes away from the hotel . Business guests like that our hotel is near New York City .Along with a great location, our hotel's amenities are sure to please.
Enjoy our indoor pool heated, fitness center, free Wi-Fi access and free parking. Start your day with our Express Start Breakfast. Our hotel's location near New York City is ideal whether you're tending to business in the city or planning a New England vacation. Stay Smart with us!
Overall1 out of 5
Get what u pay for
By Me me
from Aruba
I will nevercstay here again. Dirty room moldy. Front desk woman nasty. Not for a seasoned traveler
Posted byCorporate
on9 November 2020
Dear Me me,
I appreciate you for sharing your review about your recent stay. Thank you for being an IHG Rewards Club member since 2004 and for attaining Spire Elite status
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Welcome to the NEW avid hotel Beaumont. The first avid hotel in SE Texas near Parkdale Mall and McFaddin-Ward House Museum, and minutes from Gator Country & Spindletop-Gladys City Boomtown Museum. We’re close to great local restaurants such as Floyd’s Cajun Seafood & Texas Steakhouse, Republic Chicken, and Frankie’s Italian Grill; and just a short hop to events and concerts at Ford Park, Beaumont Civic Center, Jefferson Theatre, and the Julie Rogers Theatre. If you’re in town on business with ExxonMobil, Entergy, Goodyear, we are conveniently located off I-10 and Walden Road. We’re close to CHRISTUS Southeast Texas St. Elizabeth, Baptist Hospitals of Southeast Texas and Lamar University.
When you return to the avid hotel Beaumont to relax, you will find that we focus on getting the essentials right, every time. You can always expect a sound sleep, with high-quality mattresses, bedding and black-out roller shades. We promise your room will be just right – spotlessly clean and ready for your stay; with plenty of storage, a 55-in HDTV, free WIFI and refrigerator. In the morning, start your day with a Free good all-round breakfast and fresh bean-to-cup coffee. Enjoy a range of high-quality items on site, or simply Grab and Go. Fitness fans can work up a sweat in the gym, go for a run, or relax on the outdoor patio.
Welcome to a rest you can rely on, at a hotel that gets everyday travel right, every time. Enjoy your stay at avid hotels Beaumont.
Overall1 out of 5
Dirty room
By Unsatisfied customer
from Avid Beaumont tx
Bathroom was not clean ,refrigerator nasty inside, they clean the room while I was sitting in the room totally unexceptable i cancelled other future reservations until I have talk to someone about my experience.
Posted byCorporate
on9 November 2020
Dear valued Guest,
I appreciate you for sharing your review about your recent stay. Thank you for being an IHG Rewards Club member since 2013 and for attaining Gold Elite status
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Holiday Inn Cleveland-Strongsville (Arpt)
Welcome to the Holiday Inn Cleveland Strongsville and its outstanding service makes it one of the most preferred hotels in the Cleveland Airport area. Situated next door to OBM Arena, and just one mile from SouthPark Mall and local business parks, our Strongsville hotel is perfect for leisure and business traveler. The Holiday Cleveland - Strongsville, a full-service hotel near the Cleveland Airport, offers business travelers a quiet, convenient location near many local and national businesses and corporate headquarters. Offering many perks for our business guests which include 13,000 square feet of meeting space, 24-hour business center, and complimentary WiFi. Offering complimentary shuttle service to and from the Cleveland Hopkins International Airport, our hotel is additionally equipped to meet all of your travel needs. Amenities include an indoor pool, fitness center, free WiFi, and on-site restaurant and bar. Make your reservation today and secure your room at our Strongsville hotel and experience all the comfort and amenities of home.
Overall1 out of 5
Stay here if you like the smell of various smokes
By BusinessTraveler
Smelled terrible. Tough to get anywhere past that. Even got air fresheners, but they barely made a dent in the smell.
Posted byCorporate
on9 November 2020
Dear BusinessTraveler,
Thank you for choosing Holiday Inn Cleveland-Strongsville (Arpt), for being our Rewards Club member since 2009 and for attaining Platinum Elite status.
I would like to apologize for any inconvenience caused by the smell in our hotel. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
The epitome of luxury, the InterContinental Marseille-Hotel Dieu is located in Marseille’s historic Panier district. You can enjoy a pastis aperitif on the terrace with views of Notre Dame de la Garde Basilica before dining on Mediterranean dishes in the Michelin-starred Alcyone restaurant. Work out in the fitness room, swim in the indoor pool, or unwind with a treatment in the chic SPA by Clarins. Five minutes’ walk away, boats line the quay of the Vieux-Port, in the heart of the city.
Overall1 out of 5
BEYOND REPAIR !!!
By Anonymous
from Netherlands
Dear Mr/Mrs,
From 23th until 29th off october we stayed in your accommodation.
During our stay we also invited two guests which stayed from 26th until the 29th of october.
We are experienced travellers and very loyal to IHG as you can check in our file.
We never wrote a bad review of any hotel we stayed in, during all those years. In this case I can't resist to share my experience, without ignoring the fact that we all have to deal with covid-19 and special precautions are taken in all IHG hotels.
Arriving at the hotel there was nobody outside to welcome guests.
Pamphlets directed us to the parking in the basement, there we saw a group of men, one of them seemed to work in the hotel and showed us the way to the check-in counter.
Upon check-in there was no recognition for us as members.
The suite was ok but not recognizable as a junior suite.
After the first night we had a small conversation with the manager, who told us there were only 30 rooms occupied, we complained to her about the waiting line at the, poor, breakfast buffet.
Because you could not take the fooditems you would like to have from the buffet yourself, you had to wait for a staff member to take it for you, no problem at all if there where enough hands to help, actually there was only one lady picking food for all guests, it took forever before you could sit down with your breakfast.
No cutlery, no tablecloths.
We noticed that the missing staff was laying tables for lunch at the terrace, sometimes for no reason because a few days it was quite windy so they had to cancel the outside lunch.
Because of covid-19 the bar was, understandable, closed.
Asking where we could drink something we were told to call roomservice and drink in our room.
Ok, but when your minibar is almost empty and no refill is made, opportunities are very limited.
Almost every day we asked to bring us softdrinks, wine etc..
Not a single time our request was met, water that is provided on your nightable was lacking too, the person who did the turndown service in the evening promised to call a colleague to bring some bottles several times, again only promises promises promises.
After a few days, we came back in the hotel one afternoon and noticed that an elevator and the staircases where blocked.
We got no information at forehand given by the hotel that a football team checked in for two nights and this was the reason. We found a letter shoven under our door later in the evening concerning this sportsteam. Facilities like the brasserie, terrace and pool, among others, where also blocked because of the sportsteam.
Suddenly we and our guests had to explain everytime when we returned to the hotel, who we were and if we stayed in the hotel!
Note: It was the same security officer every time.
One day before our guests arrived we saw on our IHG account that our guests where downgraded from a junior suite to a lower class.
After we told the reception that we were amazed they told us they had to sleep one night in that room and then move to the junior suite, as happened.
Summary: Hotel understaffed, Not following up your demands, countless unfulfilled promises, a lot of staff members are, compared to all those IHG hotels we visited, undertrained, not motivated not sensitive.
There is a lot of work to do for the management team to meat the standards of IHG.
During our stay we also invited two guests which stayed from 26th until the 29th of october.
We are experienced travellers and very loyal to IHG as you can check in our file.
We never wrote a bad review of any hotel we stayed in, during all those years. In this case I can't resist to share my experience, without ignoring the fact that we all have to deal with covid-19 and special precautions are taken in all IHG hotels.
Arriving at the hotel there was nobody outside to welcome guests.
Pamphlets directed us to the parking in the basement, there we saw a group of men, one of them seemed to work in the hotel and showed us the way to the check-in counter.
Upon check-in there was no recognition for us as members.
The suite was ok but not recognizable as a junior suite.
After the first night we had a small conversation with the manager, who told us there were only 30 rooms occupied, we complained to her about the waiting line at the, poor, breakfast buffet.
Because you could not take the fooditems you would like to have from the buffet yourself, you had to wait for a staff member to take it for you, no problem at all if there where enough hands to help, actually there was only one lady picking food for all guests, it took forever before you could sit down with your breakfast.
No cutlery, no tablecloths.
We noticed that the missing staff was laying tables for lunch at the terrace, sometimes for no reason because a few days it was quite windy so they had to cancel the outside lunch.
Because of covid-19 the bar was, understandable, closed.
Asking where we could drink something we were told to call roomservice and drink in our room.
Ok, but when your minibar is almost empty and no refill is made, opportunities are very limited.
Almost every day we asked to bring us softdrinks, wine etc..
Not a single time our request was met, water that is provided on your nightable was lacking too, the person who did the turndown service in the evening promised to call a colleague to bring some bottles several times, again only promises promises promises.
After a few days, we came back in the hotel one afternoon and noticed that an elevator and the staircases where blocked.
We got no information at forehand given by the hotel that a football team checked in for two nights and this was the reason. We found a letter shoven under our door later in the evening concerning this sportsteam. Facilities like the brasserie, terrace and pool, among others, where also blocked because of the sportsteam.
Suddenly we and our guests had to explain everytime when we returned to the hotel, who we were and if we stayed in the hotel!
Note: It was the same security officer every time.
One day before our guests arrived we saw on our IHG account that our guests where downgraded from a junior suite to a lower class.
After we told the reception that we were amazed they told us they had to sleep one night in that room and then move to the junior suite, as happened.
Summary: Hotel understaffed, Not following up your demands, countless unfulfilled promises, a lot of staff members are, compared to all those IHG hotels we visited, undertrained, not motivated not sensitive.
There is a lot of work to do for the management team to meat the standards of IHG.
Best regards,
Lambertus
Lambertus
Posted byCorporate
on9 November 2020
Dear valued Guest,
I appreciate you for sharing your review about your recent stay. Thank you for being an IHG Rewards Club member since 2013 and for attaining Spire Royal Ambassador status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Welcome to the new Holiday Inn Express & Suites Lancaster East-Strasburg!
Strasburg’s newest and most modern hotel is nestled within the quaint village of Strasburg. The hotel is centrally located just minutes away from Route 30, Old Philadelphia Pike, Interstate 283 and Downtown Lancaster.
Business travelers will benefit from the proximity of our Holiday Inn Express & Suites hotel to many nearby companies including Case New Holland, Chrysler Ag, Con Ag Foods, Exelon Energy, Kellogg Co, CLC and Tyson Foods.
Our hotel offers easy access to many attractions including Sight and Sound Theater premiering Queen Ester, Strasburg Railroad, National Toy Train Museum, American Music Theater, Dutch Wonderland Amusement Park, and Kitchen Kettle Village . Guest can enjoy the convenience of Shops@Rockvale and Tanger Outlet shopping centers in close proximity.
Hotel guests can enjoy amenities including business and family friendly accommodations, Indoor Pool, free high-speed wireless Internet access, and our complimentary Express Start™ breakfast served daily. Don’t forget to try our Holiday Inn Express exclusive cinnamon rolls included in the complimentary hot breakfast. Guest can also experience our fully equipped fitness facility. This space has been specifically designed with your health and wellness in mind.
Overall1 out of 5
Ask if you have to pay for Maud service before you book
By Tony
from New Jersey
Why am I getting this survey three times to resubmit I'm not going to change my remarks I think wit was disgraceful wanting Mr to pay for Maud services using the china virus as can excuses tell Mr they are no allowed in our room to clean but they can't in when we where out and shut off the heat turned it down to 68 when we got back at 11:30pm it was freezing in that room also I forgot to bring down the clothing cart but they removed that from the room also and threw our clothing all over the bed I stated at that hotel for years with never a problem bit noe t to use the virus as an excuse not to clean your room unless you pay extra to me it's a ripoff but they can go in any time they want bit not yo clean and give you clean towels
Posted byCorporate
on11 November 2020
Dear Tony,
Thank you for choosing Holiday Inn Express Lancaster East - Strasburg and for sharing your experience with us.
I would like to apologize for any inconvenience caused by the cleanliness in our hotel. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Holiday Inn St. Louis-South County Center
Overall1 out of 5
This place needs work
By Myrumour
from Atlanta
This hotel needs a total makeover. It is a depressing environment. I had cockroaches in my room.
Posted byCorporate
on11 November 2020
Dear Myrumour,
Thank you for choosing Holiday Inn St. Louis-South County Center and for being one of our newest IHG Rewards Club members.
I would like to apologize for any inconvenience caused by the maintenance and the cleanliness in our hotel. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express® Hotel & Suites Texarkana East! Texarkana, straddling the state line of Texas and Arkansas, is filled with friendly people that offer small town, southern hospitality but with the amenities of a city. Holiday Inn Express® Hotel & Suites Texarkana East , located minutes away from the NEW Big Dam Waterpark, Four States Fairgrounds and Rodeo and Texarkana Regional Airport , offers excellent amenities, including our complimentary hot Express Start® breakfast bar , heated indoor pool and whirlpool , 24-hour fitness center, 24-hour business center, Suite Shop, free high-speed wireless internet, and 1200 sq ft meeting space . In and nearby Texarkana, you can locate top companies like Cooper Tire and Rubber Company, Red River Army Depot, Domtar, Graphic Packaging and International Paper . As well as universities and hospitals such as Texas A and M, Texarkana College, University of Arkansas Hope, Christus St. Michael Heath and Wadley Regional Medical Center . Whether you’re here on business or enjoying a ball tournament , you can take advantage of our hotel deals and great rates at the Holiday Inn Express® Hotel & Suites Texarkana East .
Overall1 out of 5
Avoid
By DC100
from Houston, TX
No hair dryer. No cups even though there was a coffee machine. Broken A/C temp control button. Old socks were found on the lower shelf of the nightstand. No tissues in the bathroom. 1 of 2 TVs was not working. Bed was made but looked like someone had sat on it given how wrinkled it was at the end of the bed.
Posted byCorporate
on11 November 2020
Dear DC100,
Thank you for choosing Holiday Inn Express Texarkana East, for being our IHG Rewards Club member since 2019 and for attaining the Gold Elite status.
I would like to apologize for any inconvenience caused by the comfort and cleanliness of our room. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.