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    14 February 2017
  • Last review comment
    18 April 2025
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Corporate's Reviews
 
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Corporate's Review Comments
 
The Holiday Inn Express and Suites Carmel-North Indianapolis welcomes all to the Carmel Arts and Design District , located just north of Indianapolis in the upscale suburb in Hamilton County’s Clay Township. Our Holiday Inn Express and Suites Carmel-North Indianapolis is located near all of Carmel/North Indianapolis’ fun activates like Clay Terrace Outdoor Mall, Keystone at the Crossing Fashion Mall, Carmel Palladium, Carmel Racquet Club, Ice Skate Stadium, Carmel Arts Center, Klipsch Music Center, Conner Praire, and much more. While in the Indianapolis area, unwind while cheering on some of our home teams like the Indianapolis Colts, Indiana Pacers, Indy Eleven, Indianapolis Indians, Indy Fuel, along with other teams including the Butler Bulldogs and Carmel High School Greyhounds. Also, visit sites like the Indianapolis Children’s Museum, Indianapolis Zoo and Botanical Gardens, explore Indianapolis’ Historical Monuments, or enjoy a stroll down Mass Ave. or in shop the local shops in Downtown Carmel, IN or Zionsville, IN. The Holiday Inn Express and Suites is within walking distance to restaurants, fast food, grocery stores, retail and clothing stores, salons, and much much more. The Holiday Inn Express and Suites Carmel-North Indianapolis offers some amazing complimentary amenities for your home away from home.
 
Overall
3 out of 5
3 out of 5
Not the same
By Kpec from Chicago IL
I stayed here for roughly 6-7 months 4 nights per week last year. Staff was super friendly back then, I loved staying there. This time the front desk person when I checked in was unfriendly, unwelcoming, and answered my questions short. I wish I would have used my points for a different location.
Customer avatar
Posted by
on16 December 2020
Dear Kpec,
Thank you for sharing your impressions of your recent stay at our Holiday Inn Express Carmel North - Westfield, for being our Rewards Club member since 2019 and for attaining Platinum Elite status.
I am very happy that the cleanliness and comfort of our room met your expectations. I also take note regarding your comment about the service of one of our front desk staff. I apologize for the inconvenience. Please be assured that I will share it with our hotel management for betterment.
Thank you once again for your feedback and we would be delighted if you visit us again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Casa Grande
Holiday Inn Casa Grande
We're still OPEN and accepting reservations in Casa Grande. If you want to avoid the hustle and bustle of a big city but remain close by, head to the Holiday Inn Casa Grande which is just a short drive from both Phoenix and Tucson . Business travelers love staying at our hotel in Casa Grande because it's located near such companies as Nissan Technical Center North, Frito-Lay, Hexcel Corp, a Wal-Mart Distribution Center and coming soon the brand new Phoenix Mart . We offer 5,796 square feet of event space for meetings, as well as a state-of-the-art Business Center with copy, fax and print services. Stay with us, and you'll never miss a beat from the office. Families love traveling from our hotel to the Casa Grande Ruins , the largest prehistoric structure in North America. In addition, Skydive Arizona presents guests with a unique chance to soar high above Arizona and we are close to both the Wild Horse Pass Casino and Harrah's Ak Chin Casino . Whether business or pleasure brings you to Casa Grande, our hotel's free high-speed wireless Internet access keeps you connected and all of our rooms have brand new 37 inch LCD TV s. Cabo's Bar and Grill, our on-site eatery, features a Southwestern menu with delicious prime rib and famous fajitas. With an exceptionally friendly and professional staff that exceeds your every expectation; it's easy to see why we're one of the best hotels in Casa Grande, AZ.
 
Overall
3 out of 5
3 out of 5
An Experience
By Gunner from South Boston, VA
While the price for our stay was very reasonable it was during these trying times of news generated fear that did little to provide a positive stay. The Inn is some what tired and worn out. It is apparent the staff does their best but closer attention to detail in cleaning and basic maintenance is required.
Customer avatar
Posted by
on16 December 2020
Dear Gunner,
Thank you for choosing Holiday Inn Casa Grande, for being our Rewards Club member since 2009 and for attaining Gold Elite status.
I would like to apologize for any inconvenience caused by the cleanliness and maintenance of our hotel. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A Stay Like No Other Welcome to the Holiday Inn Express & Suites – Latham Right off I-87 just 5 minutes from Albany International Airport & 15 minutes from downtown Albany. Conveniently located near 4 nationally recognized universities and historic Saratoga Racecourse, site of the 2025 Belmont Stakes. You’ll love nearby attractions such as Empire State Plaza, NY State Museum, and abundant Arts and Entertainment. Check out the Capital Region’s premier shopping destinations: Colonie Center Mall, Crossgates Mall, & Clifton Park Center. Unforgettable experiences await visitors at the Baseball Hall of Fame in Cooperstown, a charming drive away through the Catskills. Breathtaking sites like Cohoes Falls (USA’s 2nd largest waterfall) and striking vistas of Thacher Park and the Helderbergs await. Take a short drive to scenic Lake George … delight in a steamboat cruise, visit historic Fort William Henry, and enjoy free family-friendly recreation: hiking, biking, canoeing, skiing. We feature a free shuttle (7:00am – 3:00pm) to Albany International Airport, 24-hour Business Center, free high-speed Wi-Fi Internet, and flexible meeting spaces (seating up to 300). Take a dip in the indoor pool and whirlpool, workout in the newly renovated Fitness Center … and don’t forget our complimentary hot breakfast buffet! Plan A Stay Like No Other!
 
Overall
3 out of 5
3 out of 5
Not bad for one night
By Meg80
I didn't mind this hotel, but it's ok for one night, if you're just going through and need a place to crash for the evening. Most other places show what's been cleaned and sanitized, but this wasn't the case here so I felt like I had to do some cleaning myself before I was comfortable. The housekeeping staff and front desk staff were friendly, but if I saw other staff standing around I felt like I was bothering them if I said hello, and it wasn't reciprocated.
Customer avatar
Posted by
on16 December 2020
Dear Meg80,
Thank you for sharing your impressions of your recent stay at our Holiday Inn Express Albany Airport Area - Latham.
I am very happy that the service of our staff and the sleeping quality in our room met your expectations. I also take note regarding your comment that our Housekeeping did not mark the items they have cleaned. I apologize for the inconvenience. Please be assured that I will share it with our hotel management for betterment.
Thank you once again for your feedback and we would be delighted if you visit us again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Award-Winning Kerrville, Texas Hotel's Priority is You Here in Kerrville, Texas, guests experience the charm of Texas while being close to the wonders of nature. Because we're situated just off Rt-16 and I-10, our hotel's guests can easily get to nearby Fredericksburg or San Antonio. The Holiday Inn Express® Hotel & Suites Kerrville, fully renovated in 2013, offers outstanding service and value. If business brings you to Kerrville, you can heck your email by the fire in the lobby or in the Business Center using the free high-speed, Wi-Fi access, and our 1,864-sq-ft meeting room is large enough to accommodate 175 guests for your next business event. It's also easy to get to James Avery Craftsman, Schreiner University and the Y.O. Ranch from our hotel's address in Kerrville, Texas. If you're visiting the Hill Country on vacation, we've got you covered. The Y.O. Ranch and nearby Bandera lets visitors see what being a cowboy is really like,. You can take a day trip to visit the Alamo or enjoy the excitement of Six Flags San Antonio down I-10. Our hotel's guests love our many great amenities. Take a swim in the giant, Texas-shaped pool or relax in the Lone Star whirlpool. If you enjoy working out, the Fitness Center is ideal for you. Every morning, we serve a free, hot Express Start Breakfast Bar. See for yourself why our award-winning service and quality are second to none.
 
Overall
1 out of 5
1 out of 5
Too expensive and rude front desk
By Arnel
Paid too much for a dated hotel. Front desk was rude and seem annoyed when I asked for a first responder discount.
Customer avatar
Posted by
on16 December 2020
Dear Arnel,
Thank you for choosing Holiday Inn Express Kerrville and for sharing your experience with us.
I would like to apologize for any inconvenience caused by the service of our staff and that our hotel seems to be dated. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express San Pablo is your Gateway to possibilities connecting Northern California within reach. Linked to Interstate 80, the Holiday Inn Express® San Pablo is the Bridgeway to Oakland, San Francisco, Berkeley, Richmond, Vallejo , the world renowned Sonoma and Napa Valley . Both perfectly suited for business and leisure travelers, guests of the Holiday Inn Express® San Pablo can visit key attractions such as: San Pablo Lytton Casino, Rosie the Riveter/ World War II Home Front National Historical Park and the SS Red Oak Victory Battleship . Let the Holiday Inn Express® San Pablo provide flexibility for a day excursion. Try Fury Sport Fishing offering Dolphin and Whale Watching Charters or stay in and escape for the day in one of our luxurious spa suites. Did we mention that we're only nine miles to University of California Berkeley ? Save time and money while attending graduation, a CAL Performance or a top NCAA sporting event. (20+ Sport Teams to be exact.) We love spoiling our guests from the moment they arrive. Enjoy the benefits of Free WiFi , Our daily complimentary hot Express Start® breakfast bar or unwind in our Garden Courtyard for the evening. Book your room to day to explore the possibilities at the Holiday Inn Express® San Pablo .
 
Overall
3 out of 5
3 out of 5
Too much noise. All night parties
By Sean from Los Angeles
All night parties with music and noise? Could not sleep
Unacceptable.
Customer avatar
Posted by
on17 December 2020
Dear Sean,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the new Holiday Inn Express and Suites, Macon-West, Georgia Hotel Enjoy a comfortable stay at our Holiday Inn Express and Suites. Our Macon hotel is located just 0.8 miles from the Anderson Conference Center, 13 miles from the Middle GA Regional Airport, five miles from Mercer University, .08 miles from Macon State College, and two miles from Central GA Technical College. Enjoy lodging at our hotel in historic Macon, Georgia, located just off I-475, which provides access to several nearby Macon attractions, including the Imax Movie Theater, Georgia Sports Hall of Fame and the Georgia Children's Museum. You must come and experience the fun of the annual Cherry Blossom Festival in March, which boasts more than 275,000 Yoshino Cherry trees. Other nearby attractions and activities in Macon include the Museum of Arts and Sciences, the Hay House, the Grand Opera House, and shopping at the local Macon Mall. Along with being in close proximity to the Middle Georgia Regional Airport, our hotel is also near local Macon businesses such as the , Eisenhower Crossing Shopping Center, Georgia Power. Our hotel offers a Complimentary Expanded hot breakfast bar every morning, which features our signature cinnamon rolls, along with a relaxing outdoor swimming pool for your entertainment. Whether you are here on business or traveling through, book your reservations today and experience the charm of true "Southern Hospitality at its Best".
 
Overall
1 out of 5
1 out of 5
Not enough COVID precautions
By Carol from Florida
The employees were not wearing masks. When I made the reservation I was assured that all employees would be wearing masks. Also the plumbing in the shower was all loose from the wall.
Customer avatar
Posted by
on17 December 2020
Dear Carol,
I appreciate you for sharing your review about your recent stay and thank you for being one of our newest Rewards Club members.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
A modern hotel refurbished in 2024 located near the train station in central Swindon, with a free hot breakfast and free Wi-Fi. Holiday Inn Express® Swindon City Centre hotel is in the centre of town and a quick walk from restaurants and bars, as well as shopping at the McArthur Glen Designer Outlets. We have a small car park on site and alternative car parking at preferential rates within a 1-minute walk from the hotel. Business guests are a short stroll from the local corporate headquarters of Zurich, Nationwide, GWR and Network Rail. Back at the hotel, three fully equipped state-of-the-art meeting rooms with free Wi-Fi are a convenient place to hold a workshop or seminar for up to 25 delegates. Fishing and watersports are just a 30-minute drive away at the Cotswold Water Park and the ancient Ridgeway route offers plenty of opportunities for hiking, cycling and horseback riding. Further afield, history lovers will delight in Barbury Castle, the remains of an Iron Age fort, and world-famous Stonehenge. The city of Bath, with its Roman ruins, is just half an hour away by rail. Or why not visit Longleat? Perfect for kids’ days out. Start the day with the hotel's Express Start Breakfast, featuring pastries, a pancake machine, continental items including natural yogurt and fresh fruit, bacon, sausages, scrambled eggs, hash browns, tomatoes and beans, and end it with a nourishing evening meal or kick back with a refreshing drink in the hotel bar.
 
Overall
1 out of 5
1 out of 5
Comedy show
By Dave 120 from West Midlands
On arrival bathroom didnt seem clean enough.i was stuck in the lift for over a hour made the rest of the stay not the best would t mind but staff said it was only the second time it happened and it's a new list don't hold much hope for it.
Customer avatar
Posted by
on17 December 2020
Dear Dave 120,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Candlewood Suites Muskogee, Oklahoma. At the Candlewood Suites you will enjoy the independence of apartment living blended with the convenience of a hotel. Enjoy all the comforts of home from our signature plush bedding and in-room full kitchens to high speed internet access and free laundry facilities. Enjoy relaxing outdoors with our new covered patio for grilling. We are 2 miles from the famous Castle of Muskogee and Hatbox Sports Field. While here don’t forget to stop at the USS Batfish Museum or enjoy the various music festivals in downtown Muskogee. The hotel is just minutes away from a variety of restaurants such as Runts BBQ, Gino’s Italian, Lopez Grill, My Place BBQ, I Don’t Care Bar and Grill, Chilis and so much more. Our hotel is 1.5 miles from the VA Hospital and Saint Francis Hospital. We are 10 miles from the Port of Muskogee. The Candlewood Suites is located right off of Highway 69 on N 32 Street.
 
Overall
1 out of 5
1 out of 5
Poor, Bad, Substandard
By Dean from WI
This hotel is advertised as having a fully stocked kitchenette and an outdoor grill.
The kitchenette was NOT fully stocked; it did not have any forks, no plates, no bowls, no pot for boiling water. I asked the staff to supply this but they could not find anything but a very dirty pot in housekeeping that had been used for mopping. We had to go to a local store to purchase some disposable cutlery.
The hotel had two grills but there was no gas for either unit. We brought meat to grill but had now way to grill it. We brought this to the staff's attention but they could not address the problem the first night. We again brought it up with the staff the next day, but they did not have a manager that they could contact and had no way to address the problem. There was still not grill gas when we started to prepare dinner at 4:30 the second night.
Customer avatar
Posted by
on17 December 2020
Dear Dean,
I appreciate you for sharing your review about your recent stay, thank you for being an IHG Rewards Club member since 1991 and for attaining Spire Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Rochester NY - Downtown
Holiday Inn Rochester NY - Downtown
Welcome to the Holiday Inn Rochester NY Downtown The Holiday Inn Rochester NY Downtown is located in the heart of downtown Rochester NY and overlooks the Genesee River. Our Rochester NY location is convenient to popular restaurants and entertainment. Business travelers can enjoy a short walk to Local, State and Federal Government offices, Kodak, Carestream and 10 minutes to most corporations. Take advantage of an easy commute to Harris Corporation, University of Rochester, Eastman School of Music and RIT. This hotel is only six miles from the Greater Rochester International Airport with easy access to the interstate. We are the perfect spot to stay when exploring The Strong Museum, George Eastman Museum, Susan B Anthony House, Erie Canal, Rochester Museum and Science Center and Highland Park home of the Lilac Festival. Relax in our quiet and comfortable guest rooms while enjoying complimentary Wi-Fi after a long day of work, attending a conference or visiting family. Our River Club and State Street Grill provide delicious breakfast and dinner options. Enjoy your daily work out routine in our Fitness Center and catch up on laundry in our guest laundry room. The Holiday Inn Rochester NY Downtown has over 12,000 square feet of meeting space, which is perfect for a successful meeting, wedding or special event.
 
Overall
1 out of 5
1 out of 5
Closed Hotel
By SN25 from Florida
I had a confirmed reservation. I had a confirmation for the reservation three days prior to arrival. When I arrived at the hotel, it was CLOSED! No one contacted me prior. I call IHG TWICE. I spent 45 minutes on the phone with someone, got disconnected, and No one has called back.
EXTREMELY DISSAPOINTED!
Customer avatar
Posted by
on17 December 2020
Dear SN25,
I appreciate you for sharing your review about your recent stay, thank you for being an IHG Rewards Club member since 2003 and for attaining Platinum Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Full Service Hotel Offering 4,150 Sq. Ft of Meeting and Event Space Come and experience true Texas hospitality at the Holiday Inn San Marcos Convention Center where we allow you to sit back, relax, and be yourself. We are centrally located between Austin and San Antonio along IH-35, with easy access to all that San Marcos has to offer. Whether your trip is for business or leisure, our location makes us the ideal choice. We are conveniently located to major employers including Urban Mining Co, Hays County Government Center, HEB Distribution Warehouse, McCoy’s Building Supply, San Marcos Police Department, Christus Santa Rosa Hospital, and Texas State University . Maybe your visit to the area is to do some shopping at the largest outlets in Texas, Premium and Tanger Outlet malls or enjoy the great Texas weather with a float down the San Marcos River or a drive through the Texas Hill Country and visit areas like Wimberley, Driftwood, and Dripping Springs . In addition to our well appointed guest rooms with free internet access, we offer The Springs Bistro+Bar our on-site restaurant and bar, an outdoor pool, fitness center, and 4,150 square feet of flexible function space. All this and more awaits you at the Holiday Inn San Marcos. Contact us today to book your upcoming stay or your next meeting or event. We look forward to welcoming you to our hotel and to San Marcos.
 
Overall
3 out of 5
3 out of 5
Disappointed
By VacaMama
The bathroom smelled like cigarette smoke. The bed was hard as a rock. There were only 2 towels.
But the staff was an absolute pleasure.
Customer avatar
Posted by
on18 December 2020
Dear VacaMama,
I appreciate you for sharing your review about your recent stay and thank you for being one of our Rewards Club members since 2017.
I am very sorry that you did not experience an exemplary hotel stay due to the cigarette smell in the bathroom and the comfort of our bed. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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