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    338
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    14 February 2017
  • Last review comment
    17 March 2025
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Overall
5 out of 5
5 out of 5
Gentle place near San Juan Capistrano
By Pieter from Phoenix
Gentle place near San Juan Capistrano. Place was a god send as it was right by the route I needed to execute.
Customer avatar
Posted by
on17 March 2025
Hi Pieter,
We're thrilled to hear that our location was convenient for your needs. It's always great to know when we've been able to provide a positive experience. Thank you for the 5-star rating!
- The Staff at Voco Laguna Hills
0points
0of 0voted this comment as helpful.
 
A cradle of colonial charm in Old Town Alexandria Nestled on the shores of one of the busiest ports in early America, Hotel Indigo Old Town Alexandria is a charming enclave of colonial treasures and historic waterfront architecture. Between Old Town's iconic cobblestones to the north and the Potomac's storied banks to the east, our boutique Alexandria hotel showcases the neighborhood's dynamic allure. Conveniently located minutes away from DCA and I-495, our hotel provides easy access to Washington D.C. Take in views of the river from our guest rooms or from the restaurant overlooking the water, then head out to explore the quaint streets of Alexandria, once home to our nation's founding fathers. Enjoy a gourmet meal at our feature restaurant, Hummingbird Bar + Kitchen, or stay active at our well-equipped fitness center.
 
Overall
5 out of 5
5 out of 5
Staff was very helpful in ensuring I was comfortable.
By Jackie125 from Manassas, VA
Great hotel with a perfect location to exploring Alexandria.
Customer avatar
Posted by
on17 March 2025
Hi Jackie125,
We're thrilled to hear you enjoyed your stay and found our location convenient for exploring Alexandria. Your positive feedback is greatly appreciated. We look forward to welcoming you back in the future.
- The Staff at Hotel Indigo Alexandria
0points
0of 0voted this comment as helpful.
 
Overall
1 out of 5
1 out of 5
DO NOT STAY HERE
By CGCG from CA
NOT WORTH THE CHEAP PRICE, YOU WILL RECEIVE A CHEAP EXPERIENCE, DO NOT ADVISE THIS PLACE. CHOOSE ANOTHER LOCATION
Customer avatar
Posted by
on17 March 2025
Hi,
We're sorry to hear that your experience didn't meet your expectations. We strive to provide quality service at an affordable price. Your feedback is valuable and will be taken into consideration as we continually work to improve. Thank you for sharing your thoughts.
- The Staff at Voco Laguna Hills
0points
0of 0voted this comment as helpful.
 
Inspired by brass bands and rich, colorful costuming of locals, at Hotel Indigo New Orleans - French Quarter you will be “part of that number”. Nestled in the Central Business District on the St. Charles streetcar line, we are ideal for business travelers. Our newly renovated, pet-friendly hotel, originally built in 1837, weaves tradition with modernity. Offering 143 artfully designed guestrooms, including nine with balconies overlooking St. Charles and Common, we welcome you to our oasis in downtown New Orleans. Dine at our Cajun restaurant, Common Interest, and enjoy proximity to the city’s most notable venues, like Orpheum Theater, House of Blues, the Fillmore, Caesar’s Superdome, and Smoothie King Center. Your New Orleans adventure starts here!
 
Overall
5 out of 5
5 out of 5
Staff was very friendly always around to help with anything! Alicia at the front desk was amazing thank you so much for a rememberable experience
By Anonymous from Cocoa beach Florida
Upon arriving I was greeted by Alicia she checked me in super fast got my cars parked immediately got us all set up in our room we loved every moment we will be back!!
Customer avatar
Posted by
on17 March 2025
Hi,
We're thrilled to hear that you had a great experience with us, especially with the quick check-in and parking service. It's wonderful to know that you loved every moment of your stay. We look forward to welcoming you back in the future!
- The Staff at Hotel Indigo New Orleans - French Quarter
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express Frisco Legacy Park Area is centrally located and provides easy access to Riders Field (formerly Dr. Pepper Ball Park), FC Dallas Stadium, Strikz, Heritage Museum, Frisco Convention Center and much more. Stroll through Central Park or shop at Stonebriar Centre and The Shops at Legacy for not just shopping but dining and entertainment options. Business travelers will appreciate that we keep you connected with our free WiFi, as well as copy and printer services in the 24-hour business center. Riders Field, formerly known as Dr Pepper Ball Park, Snapple, Ericsson, Oracle, and Siemens are just a few of the companies that call Frisco their home base. Relax in your completely renovated room featuring a vibrant new contemporary look and thoughtful amenities, including a 44-inch LCD TV, workstation, mini refrigerator and microwave. If you’re hungry, you can head downstairs to our Suite Shop, which is open 24 hours. Enjoy a swim in our crystal-clear outdoor pool or energize in our onsite Fitness Center. Whether planning a social occasion or a corporate meeting, our 1812 sq ft of meeting space and outside catering services will make your next event a success. Enjoy value and comfort with the Holiday Inn Express Frisco Legacy Park Area.
 
Overall
2 out of 5
2 out of 5
Mixed Experience at Holiday Inn Express Frisco Legacy Park Area
By IHG Member from Lonoke,AR
I recently stayed at the Holiday Inn Express Frisco Legacy Park Area, and while there were some positives to the experience, there were also several disappointments during my visit.
Negatives:
One of the biggest frustrations was not being informed prior to arrival that the hotel was undergoing renovations. This led to a less-than-pristine environment with carpet peeling up in certain areas and paint splatters on the curtains and doors. Upon checking into our room, we had to request new sheets due to some crusty-looking material on the bed. The air conditioning unit struggled to keep the room cool, even though the outside temperatures were mild. Additionally, the hot water took a considerable amount of time to reach the taps, despite being on the first floor.
The room itself had several poorly done repairs, with visible gaps in various areas around the room and bathroom. Operating the television was more confusing than it needed to be, as there were two separate remotes with instructions provided by the front desk on how to program them. The beds were not very comfortable, and it was unclear if there are plans to replace them during the renovations. Another minor inconvenience was the breakfast juice machine being out of service for the entire weekend. The room also lacked adequate lighting, as there were no lamps or corner lights, leaving the space feeling dim.
Positives:
Despite the issues, there were some bright spots during our stay. The complimentary breakfast was fairly good, and the lady managing the breakfast bar, though working alone, did an admirable job keeping the food stocked. The staff overall was friendly and courteous, which made the stay a bit more pleasant. The snack area was well-stocked with essentials, and the in-room microwave and fridge were convenient, with the fridge effectively keeping our drinks and food cold.
The TV was large and easy to view from anywhere in the room, which was a nice touch. Additionally, the hotel's location is a major advantage, being close to numerous attractions and shopping centers. Free parking was also a plus, with a spacious and well-lit lot that felt secure.
Overall Impression:
While the friendly staff and convenient amenities were appreciated, the ongoing renovations and various maintenance issues significantly impacted our experience. Clearer communication regarding the renovations would have been helpful in managing expectations. With some improvements and attention to detail, this hotel could provide a much better guest experience in the future.
Customer avatar
Posted by
on17 March 2025
Hi IHG Member,
Thank you for staying at the Holiday Inn Express Frisco Legacy Park Area. We appreciate having you as one of our IHG One Rewards members.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements.
We will do our best to give you a better experience when you stay with us again.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience Extra Value at our Webster, NY Hotel At Holiday Inn Express & Suites Rochester Webster, we’re committed to providing a clean and safe environment. You’ll appreciate a convenient location to Route 104, 2 miles from Xerox , and 9 miles from Paychex. Downtown Rochester and Rochester International Airport (ROC) are also just minutes away. Whether you’re in Webster for business or pleasure, you’ll be centrally located near it all. Bring the whole family for a fun outing to Strong National Museum of Play, Sea Breeze Amusement Park, Webster Golf Club and Memorial Art Gallery. North Ponds Park, directly behind our hotel, offers year-round recreational activities like hiking, skiing and biking. Wine and dine in Finger Lakes Wine Country , explore the wonders of Lake Ontario or take in breathtaking views at Chimney Bluff State Park. If shopping is more your thing, you’ll find a variety of specialty shops surrounding us including Webster Towne Center, Eastview Mall and Marketplace Mall. Take advantage of thoughtful amenities onsite like an indoor heated pool , whirlpool and fitness center. Fuel your body with a complimentary breakfast offered every morning for your convenience, featuring items the whole family will love. Comfort awaits in our guest rooms featuring free Wi-Fi, a mini fridge and microwave. Traveling with family? Upgrade to a suite for more space and a sofa bed.
 
Overall
1 out of 5
1 out of 5
no comp
By Michael from OH
the worst night with fire alarm then no shower. full price no compensation. they will call me no call!!!!
Customer avatar
Posted by
on17 March 2025
Hello Michael,
We appreciate your feedback. It’s great to hear from our IHG One Rewards member. Thanks for your loyalty and for always staying with our Holiday Inn Express And Suites.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our Texas oceanfront retreat, Holiday Inn Resort at South Padre Island! A full-service beach resort located at the southern tip of South Padre Island, Texas, Holiday Inn Resort SPI is a year-round tropical paradise for families, couples, business travelers & any sun-seekers in need of mental relaxation and tranquil ocean views. Our beachfront resort features a unique mix of complimentary resort amenities inclusive of (3) exterior pools including one heated Palapa Pool + swim-up bar, an onsite bar & grill restaurant – Seaside Bar & Grill, a gaming lounge and activity center, poolside movies, seasonal kid and family friendly activities, and multiple onsite bar options to ensure your business or leisure visit is a memorable experience. Just mere minutes from to the South Padre Island Convention Center, Cameron County Amphitheater-Event Center, SpaceX Launch Facility, and numerous local attractions and restaurants, our beachfront resort offers over 15,000 square feet of flexible meeting space between three venue options to host corporate or social events – on After a day spent soaking up the island sun, choose from our long list of guest exclusive resort activities to further enhance your stay. Between our three swimming pools and two onsite bars, each guest is sure to soak up the resort experience with a cocktail in hand. Once dusk sets, satisfy your palate with a chef-prepared seaside dinner from the oceanside patio of our onsite restaurant, Seaside Bar & Grill.
 
Overall
1 out of 5
1 out of 5
Friendly staff, clean but not recommended
By JUH46 from TX
Room 222 is very dim. the electric plugs are hidden behind heavy immovable furniture and thus are not accessible. I needed them. The TV has no guide, only a bunch of channel numbers so you can't tell what's on any channel or what's coming up. None of your streaming apps like Netflix and Prime work so there is no way to stream any content from my account. Your safe did not work. The tech kept telling me he fixed it but when he locked it, I could just pull it open to his surprise. I had to explain to him that the ERR message we were getting meant the locks weren't going in properly. The doors leading outside to the stairwell and to the outside patio, not only don't have locks they don't have latches thus there is no security. the water tastes terrible there and so you offer me a $5 bottle of water. Bad form! I spent time writing all this down on a survey last week and apparently you lost it so I'm deducting another point. you now have TWO points.
Customer avatar
Posted by
on17 March 2025
Hello JUH46,
We appreciate your feedback. It’s great to hear from our IHG One Rewards member. Thanks for your loyalty and for always staying with our Holiday Inn Resort.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Candlewoods Suites an IHG Hotel. We are the newest hotel in Brighton MI centrally located between Detroit, Ann Arbor, Flint and Lansing just off of Interstate 96. Candlewood Suites Brighton is your Home away from home during your extended stay or short visits with us. Our warm and modern décor, friendly staff and spacious rooms will surely be pleasing to you and your family. Our location offers a great experience of abundant shopping at Brighton Mall Shopping Center and Town Square, Enjoy a movie at MJR digital cinema 20 then be delighted by the variety of dining in the area. Explore Brighton’s recreation by taking a short 5-10 minute drive to Mount Brighton Ski area and Kensington Metropolitan Park. Corporate travelers in Brighton, MI appreciate the hotel's proximity to companies, including Eberspacher, McDonalds Corporation, Delphi, Metrics USA, Carl Zeiss and U-M Hospital of Brighton. Our hotel offers studio 1 or 2 bedroom suites with full kitchens. Free amenities make staying with us comfortable and stress-free. Enjoy our free laundry service, 24- hour Gym, a snack or beverage from the Candlewood Cupboard Mart, and grab a household item for your crockpot chili from the Lending Locker. Everything you need is right here. Come experience all we have to offer.
 
Overall
1 out of 5
1 out of 5
Horrible customer service
By Coco5577 from Lafayette,IN
The woman at the front desk refused to give me the number to the general manager and took the cards from the counter and refused to give me one. She then called the police on me because I wouldn’t leave without a number or card to escalate my complaints regarding her. The housekeeper came from the back office and gave me the card so I couldn’t leave. I have request a refund and a call from management so hopefully IHG acknowledges the problem and works to ensure this doesn’t happen to others in the future.
Customer avatar
Posted by
on17 March 2025
Hi Coco5577,
Thank you for staying at the Candlewood Suites Brighton. We appreciate you as an IHG One Rewards member and value your business. We work hard to deliver an exceptional guest experience. I am sorry for the level of customer service you received during your stay. I have alerted the hotel management about your comments and sent you a private message with additional details.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to serve you better.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express Hotel and Suites is the newest addition in Marion, Indiana. We are conveniently located right off of State Road 9 and State Road 15 with easy access to Interstate 69. We are located minutes away from the beautiful Indiana Wesleyan University campus. Other local attractions include the award winning Gardens of Matter Park home of the famous holiday Walkway of Lights, our family friendly waterpark The Splash House, Marion Civic Theatre, The James Dean Gallery in Fairmount, Mississinewa 1812 Battlefield, The Garfield Trail, the Mississinewa Riverwalk a 2.25 scenic path along the river, VA Hospital and national cemetery, Cumberland Covered Bridge, Taylor University, several local golf courses and River's Edge Mini Golf. Conveniently located near Marion General Hospital, East Central Ethanol Plant, Ardagh Group, Norfolk Southern, Huhtamaki and General Motors. Just 15 minutes to the Marion Municipal Airport, one of Indiana’s pre­mier region­al air­ports, rec­og­nized as the best Indi­ana air­port in 2015. Whether you are traveling for business or leisure, we have made our hotel a relaxing, smoke free environment. Host your next event in one of our meeting spaces. We look forward to seeing you at the Holiday Inn Express and Suites in Marion, IN.
 
Overall
1 out of 5
1 out of 5
Room 423
By Kass204 from Indiana
Got up in the morning and I had little bites all over by body. They had bed bugs. I had to throw away my clothes because I don’t want that at my house. I called them up and it was very nonchalant it&amp;#39;s like this is t there first time. This place is gross.
Customer avatar
Posted by
on17 March 2025
Hello Kass204,
We appreciate your feedback. It’s great to hear from our IHG One Rewards Silver Elite member. Thanks for your loyalty since 2016 and for always staying with our Holiday Inn Express And Suites.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Corpus Christi Downtown Marina is conveniently located in Downtown Corpus Christi. Experience a picturesque view overlooking the beauty of Corpus Christi Bay and Marina. Our Corpus Christi hotel is across the street from the historic seawall and within an easy walk to local nightlife, restaurants, fishing, and more. Corpus Christi is home to the Texas State Aquarium, USS Lexington, Museum of Science and History, Whataburger Field and the American Bank Center. Relax by our beautiful indoor and outdoor, third floor pool offering panoramic views of the Corpus Christi Bay and Marina. The Holiday Inn Corpus Christi Downtown Marina is located in Downtown Corpus Christi near the Corpus Christi Port Authority and many corporate locations. These locations include the American Bank Convention Center, Exxon Mobil, Christus Spohn Hospital and Koch Industries. This 100% non-smoking facility features 12,000 square feet of meeting and banquet space to accommodate corporate, social, and wedding events. We offer a variety of places to relax and enjoy a cocktail. Take advantage of our lobby bar or enjoy the breeze and view of the Corpus Christi Bay and Marina from our outdoor patio. We look forward to your arrival.
 
Overall
1 out of 5
1 out of 5
No WiFi, Comfortable bed
By Chio from Texas
No WiFi, it was down since we arrived. Front desk said that it was under management review
Water pressure extremely low at the shower bath
No bar soap bar at the room, I requested it at front desk
Customer avatar
Posted by
on17 March 2025
Hello Chio,
We appreciate your feedback. It’s great to hear from our IHG One Rewards member. Thanks for your loyalty and for always staying with our Holiday Inn.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
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