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Leave Your Worries Behind at Our Allen, TX Hotel Decorated in welcoming modern decor with cool colors and crisp lighting. We've combined the sophistication of the office with the comforts of home to create a serene, calming atmosphere, equipped for productivity and most importantly, relaxation. Families can appreciate our hotel's location near Ball Parks such as Celebration Park, Allen Station Park, and Heritage Yards in Plano. We are also located near the new Delta Marriott, Watters Creek Convention Center. Holiday Inn Express & Suites® Allen, Texas hotel is an ideal location to host a meeting or banquet with 900 sq ft of well-appointed event space. You can remain connected with our free Wi-Fi access and a 24-hour business center. Families looking for Allen, TX hotels need look no further. Located in the heart of Texas, we are conveniently located near the Allen Event Center (8,600 seats), The Village at Fairview shops, and The Allen Premium Outlets where families can enjoy a day of shopping, all within a mile away. Whether you are here for business or leisure, our Allen, Texas hotel provides all the modern amenities you seek in a home away from home. Each morning, we offer a complimentary, hot breakfast to start the day right. We also have a sparkling, outdoor pool and whirlpool with a soothing waterfall, not to mention a fitness center so you can keep up with your daily routine. Reserve your room today!
 
Overall
1 out of 5
1 out of 5
Horrible
By Leelee from Sherman Texas
Had hair in my shower and housekeeping kept waking me up to clean the room early
Customer avatar
Posted by
on21 March 2025
Hi Leelee,
Thanks for staying at the Holiday Inn Express & Suites Dallas North East - Allen as an IHG One Rewards Gold Elite member. We have valued your loyalty to our brands since 2022. Our goal is to consistently provide superior service and accommodations. I am sorry to learn about your experience during your stay. We know how important it is to be able to relax. I have shared your comments with the hotel management and sent you a private message with additional details.
Many thanks for your comments. We hope to see you again and provide you with a pleasant experience.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy the nicest hotel in town! Simple, smart travel with new contemporary décor, and high tech design at the Holiday Inn Express and Suites Mount Vernon, IL. Guests will benefit from our central location with easy access to I-57 and I-64. Continental Tire, Walgreens Distribution Center, Good Samaritan Hospital, and SSM are just a few corporations near the hotel. Visit some of our spectacular historical sites like The Cedarhurst Center for the Arts; which includes Mitchell Museum and the Kuenz Sculpture Park, and the Jefferson County Historical Village. Take the family to the Aquatic Zoo Waterpark. Go on an adventure at Rend Lake; which includes boating, fishing, hiking, and swimming. You can also enjoy a round of golf at the 27-hole Rend Lake Golf Course. Our nonsmoking Holiday Inn Express and Suites Mount Vernon, IL offers an indoor heated salt-water pool, and a warm welcoming great room that features an outdoor patio and sweet shop. We provide an array of complimentary amenities including hot breakfast buffet, 24- hour Fitness Center and reliable high-speed wireless Internet. Midwest hospitality is what you can expect from us to make you feel like this is your home away from home.
 
Overall
2 out of 5
2 out of 5
"There is no top floor," said the desk attendant with the purple hair and piercings.
By East2West
The Holiday Inn Express in Mt. Vernon, Illinois, U.S. is NOT a good representative for the Holiday Inn brand or the IHG hotel corporation.
We reserved a King room for the night of 2/28/25. As part of the reservation, we used the "special request" feature to ask for a room on the top floor away from elevators because we anticipated a very long, exhausting drive (12 hrs) and hoped for a room with the least possible amount of noise.
Upon arrival at the front desk, we were not greeted by the only desk attendant for that night. We stated that we had a reservation and gave our name. The desk attendant then tossed a room key across the desk to us. The room key indicated a first floor room, so we mentioned the top floor room request, and the desk attendant for that night replied, "There is no top floor." (The hotel actually has 3 floors, so the 3rd is the top floor.) She tossed a paper across the desk to us, with no comment or direction. It was a paper requiring an initialization from us, so we completed it and returned it to her. She never said anything else to us, not even the customary, "Enjoy your stay." So, we asked, "Is that it?" She replied, "Yep! Short and sweet."
We are well traveled, open-minded people who have no issue with the way other people present themselves in most settings. However, her clothing, hair and multitude of piercings made it seem as if she should be at home in her own living room, rather than representing a highly regarded hotel brand.
She was, in fact, the least professional desk attendant we have ever encountered in our 30+ years of traveling.
We accepted her odd behavior and check in procedure without complaint and walked toward the room. On the way, we noticed stained carpet and cracks in the walls along the side of room doors. Inside the room, we noticed more cracks and stains, as well as a very dirty smear of something on the sofa/lounger. We completed our customary search for bed bugs and, finding no evidence, prepared to sleep.
Sleep was slow to arrive due to the loud, howling, whistling noise of the wind coming through something somewhere in the room or building. We were only able to sleep because we brought our own fan for white noise.
The following morning, breakfast was the hotel's best feature and the one thing we enjoyed during our stay. IHG might want to inspect this hotel more closely.
We do NOT recommend staying in this hotel. If it had been earlier in the evening, we would have walked out immediately at the rude greeting, and gone to any other hotel in the area rather than stay at this one.
Attempted to include photos. Will try again.
Customer avatar
Posted by
on21 March 2025
Hi East2West,
Thanks for staying at the Holiday Inn Express & Suites Mount Vernon. We appreciate you as an IHG One Rewards member and your loyalty to our brands since 2013. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the brand new Avid Melbourne – Viera. Our new hotel is located directly off of I-95, set in the heart of Florida's Space Coast. We are conveniently located only minutes from USSSA Space Coast Complex, Viera Regional Park Soccer Fields, McKnight Family Sports Complex, Florida Institute of Technology, Eastern Florida College, Holmes Regional Medical Center, Wuesthoff Medical Center, Northrop Grumman, Wabtec, L3 Harris, and General Electric. Avid Melbourne – Viera is just miles from some of the world's most famous attractions and beaches like Cape Canaveral, Daytona Beach, and Orlando. Find yourself among endless activities our area has to offer. Melbourne International Airport, Space Coast Stadium, Brevard Zoo, Maxwell C. King Center for the Performing Arts Historic, Downtown Melbourne, the Kennedy Space Center and 30 miles of beaches are all within a short drive. Modern and comfortable, our hotel has been specially designed for comfort. Each room offers a high-quality mattress & bedding, energizing shower & toiletries, black-out roller shade, desk, storage area and USB ports. Seamlessly stream from your device to the 55” TV with free in-room Wi-Fi.
 
Overall
2 out of 5
2 out of 5
IHG Price Match Guarantee is a HOAX!
By JBarrien78 from Grand Island, NE
The hotel itself was ok. However, I originally was going to book this room through Priceline. It was listed as $124.00 per night. But, I wanted to get my rewards points because it was a 5 night stay. So, I called IHG directly to book my room. I spoke with a lady who booked my room for me and sent me the link to fill out for the price match. I filled out the form, but it was sent back to me saying it was denied because something was not booked correctly. Therefore, I called IHG again. This time I spoke with a male. He said he realized what the issue was and that he could fix it. He cancelled the room the original person booked and rebooked it. Then, HE filled out the price match request form for me. I heard nothing back. I even took a screenshot of the Priceline rate per the recommendation of both IHG employees I spoke with. When I checked into my room, I asked about the rate. The rate they showed averaged out to $165 per night. So, I called IHG again. They told me that there was nothing they could do, that I needed to email the price match team and he sent me the email address. Since that time, I have sent two emails and heard nothing back. When I received my bill after my trip it still showed the $165 rate. So, I called again just now and the supervisor acted like she was looking into it, but hung up on me instead. I will never book and IHG hotel again. Their Price Match Guarantee is a hoax! Supposedly, there is a special "price match team" that you cannot actually talk to and they do not respond to emails.
Customer avatar
Posted by
on21 March 2025
Hello JBarrien78,
We appreciate your feedback. It's great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for always staying with our avid hotels.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
"Stay Smart" at Our Holiday Inn Express Columbus, NE hotel Come experience a memorable stay with great amenities at our Newly remodeled award-winning Holiday Inn Express® Columbus, NE hotel. Located off Hwy 30, our Columbus, NE hotel is just minutes from downtown. We provide a name you can trust when visiting the great state of Nebraska, we're definitely the place where you can "Stay Smart." Our hotel is within easy driving distance of several major businesses, including Nebraska Public Power, Vishay Intertechnology Incorporated and BD. Complimentary high-speed, wireless Internet access and a 24-hour business center make conducting business easy when staying with us in Columbus, NE. The hotel is ideally located near multiple attractions that you and your family will enjoy, including the Village Centre Mall, Andrew Jackson Higgins National Memorial and the Pawnee Plunge Water Park. Spend the day golfing at the Quail Run Golf Course or watching thoroughbred horse racing. Our Holiday Inn Express® Columbus, NE hotel offers guests an array of complimentary amenities to guarantee a good stay. Other free amenities include breakfast, a fitness center, an indoor heated pool and whirlpool. Make your reservation at our Columbus, NE hotel today!
 
Overall
2 out of 5
2 out of 5
Noisy road!!!
By Ceredur from Denver, CO
I didn't expect to be so impacted by the proximity to a road to a hotel but the traffic is persistent throughout the day and night here. It is primarily large trucks like semis and they all use engine brakes that are extremely loud. And if it isn't a semi, it seems to be someone with a very loud vehicle. It seemed like they were in the room with me most of the time and I was on the 3rd Floor on the south side of the building above the main entrance. Bring your ear plugs or be a sound sleeper!
Customer avatar
Posted by
on21 March 2025
Hello Ceredur,
We appreciate your feedback. It's great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for always staying with our Holiday Inn Express And Suites.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Conveniently located at 1480 Crystal Drive, the Crowne Plaza Crystal City- Washington D.C. is just one mile from Ronald Reagan Washington National Airport. Take advantage of our complimentary shuttle from the airport to the hotel and our location, which is just four miles from the National Mall. Only a minute ride from the hotel, the Crystal City Metro Station provides easy access to Washington D.C. Visit the Lincoln Memorial, the Thomas Jefferson Memorial, the Vietnam Veterans Memorial, the Martin Luther King Jr. Memorial, or one of the Smithsonian Institution Museums, including the National Museum of African American History and Culture. If sports is more of what you are looking for, catch a Washington Nationals game at Nationals Park or Wizards game Capital One Arena, home of the World Champions Washington Capitals. Our 5,800 square feet of indoor event space, including our luxurious and spacious Grand Ballroom, is available for your unique gathering. For a package deal that takes care of your business needs, you can contact our Meetings Director here at the Crowne Plaza Crystal City-Washington D.C.. All of our guest rooms have complimentary WiFi, flat screen TVs, satellite or cable channels, and ergonomic work desks. Take advantage of our well-equipped fitness center or dine in one of our two onsite restaurants. We look forward to welcoming you to the Crowne Plaza during your next stay!
 
Overall
2 out of 5
2 out of 5
Incompetent staff
By DrewTX from Abilene, TX
Terrible check in experience. Requested connecting rooms as we have children. On third set of rooms we finally had rooms that connected.
Customer avatar
Posted by
on21 March 2025
Hello DrewTX,
We appreciate your feedback. It's great to hear from our IHG One Rewards Platinum Elite member. Thanks for your loyalty since 2011 and thanks for always staying with our Crowne Plaza.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the NEW Holiday Inn Express, smoke free hotel in Richmond, Indiana. Conveniently located right off I-70 just an hour east of Indianapolis and only 30 minutes west of Dayton, Ohio. The Holiday Inn Express Richmond is the perfect choice for Groups, Business, and Leisure guests. With its rich history as the gateway to the west, you are sure to find something for all. Close to attractions, such as the Historic Depot District, Gaar House & Farm Museum, Hayes Arboretum, Richmond Art Museum, Civic Hall Performing Arts Center, Antique Shops, Madonna on the Trail and the Indiana Football Hall of Fame. If your trip is business-oriented you'll appreciate our Holiday Inn Express Richmond hotel's proximity to major companies like Belden Wire and Cable, Imperial Products, Ahaus Tool & Engineering, Primex Plastics, Indiana University East, Earlham College and Reid Health. Our hotel features nicely appointed guestrooms with free high-speed Internet so you can stay connected. Unwind in the indoor pool and maintain your routine in the fitness center. A flexible meeting room is available to accommodate up to 250 people for meetings, events or your special occasion. Discover world-class service without the big city hassle. We look forward to welcoming you to Richmond, Indiana.
 
Overall
3 out of 5
3 out of 5
Double check your room choice
By racy94 from North Carolina
With the construction during our last 3 visits the rooms we had reserved were not available when we arrived for check in. They did their best to accommodate but I recommend CALLING (if you can get through) and confirming you’ll get the room you need. We travel with 2 kids and the family suites removed the bunk beds in the separate bedroom, replacing them with a conference table and chairs. They promised to update the app reflecting that. We had to split up the family in separate rooms during our last visit. Breakfast was difficult with little options due to construction on our last 2 visits but that may be remedied now. Clean rooms. Desk staff seems overwhelmed and not friendly. Have never had friendly desk service here unfortunately. We travel 14 hours and pass through here, and its still a good sleeping space.
Customer avatar
Posted by
on21 March 2025
Hello racy94,
We appreciate your feedback. It's great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for always staying with our Holiday Inn Express.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Northwest University Heights hotel offers spacious guest rooms and full suites, microwave and refrigerators in each guest room. Our famous hot breakfast buffet is a favorite, with the sparkling indoor pool, free internet, fitness and business center. With easy access to San Antonio International Airport, Military friendly, we are easy access to JBSA – Camp Bullis and Fort Sam Houston for our military groups and training programs. Our groups love to mingle and have "Ice Breaker" receptions at our Lobby Bar before going out to dinner at great local restaurants.
 
Overall
3 out of 5
3 out of 5
satisfactory
By Bryan
Stayed only one night. Room was comfortable and quiet.
Issue with the broken floor tile that could cause an injury to a barefoot customer.
Customer avatar
Posted by
on21 March 2025
Hello Bryan,
We appreciate your feedback. It's great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for always staying with our Holiday Inn Hotel And Suites.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Our Lynwood Hotel's Positioned Near Seattle and Alderwood Mall The Holiday Inn Express Seattle-Lynnwood hotel not only places you within easy driving distance of the vibrant and energetic downtown area of Seattle, but also near the Pacific Northwest's most popular attractions. Our hotel's location in Lynnwood, WA is in close proximity to businesses like Boeing, Microsoft, IBM and AT&T , and there is a 400-square-foot meeting room, so you can host any type of event. Staying in touch with the office is simple thanks to the on-site business center at our hotel's property. Lynnwood is home to Alderwood Mall , which offers a fantastic shopping experience including The American Girl Store . After spending the day searching for a great deal, enjoy a meal at the Old Spaghetti Factory. Be sure to take the time to visit the Space Needle or to tour Future of Flight: Aviation Center and Boeing Tour. And, of course, you should be sure to make the drive into Seattle to browse through the famous Pike Place Market, which is within easy driving distance of our hotel's location. While in Lynnwood, WA, start your day off the right way with our complimentary, hot Express Start Breakfast Bar. We also offer free high-speed, wireless internet access throughout our facilities, so you can stay connected to family and the office. Our hotel's amenities in Lynnwood, Washington include an on-site Fitness Center, a whirlpool and an indoor pool, too.
 
Overall
3 out of 5
3 out of 5
Dirty Room
By MARIOCHICO from Chico, CA
I checked in and went to my room. Me always inspect the room the bathroom at hair longer than my hair. I took a picture notified the front desk was never cleaned on day two I asked him to please only clean the bathroom and throw out the trash. They cleaned the restrooms never took the trash.
Coffee area dirty on arrival.
Customer avatar
Posted by
on21 March 2025
Hello MARIOCHICO,
We appreciate your feedback. It's great to hear from our IHG One Rewards Platinum Elite member. Thanks for your loyalty since 2014 and thanks for always staying with our Holiday Inn Express And Suites.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay Smart at Memphis Hotel's Convenient Location The Holiday Inn Express® Memphis Southwind Newly Renovated Hotel is located in southeast Memphis, just off of Highway 385. With convenient access to Downtown Memphis, this suburban location is ideal for Business and Leisure Travel. The Hotel is located 1 mile from the FedEx International Headquarters and close to the Southwind corporate area, which is home to many businesses. Guests can entertain clients at nearby TPC Southwind, home of the FedEx St Jude Classic on the PGA tour. A shuttle is available for our corporate travellers (Restrictions Apply). There are plenty of choices for entertainment and recreational activities. Mike Rose Soccer Complex and the University of Memphis are both convenient to the property, presenting guests with the option to participate in, or observe a range of athletic events. Many guests enjoy visiting the Memphis Zoo and Graceland, both having World-Class Facilities. The hotel's exceptional amenities include free high-speed, wireless Internet access and a complimentary Express Start breakfast buffet. You can stay on your schedule with convenient facilities such as a guest laundry room and a 24-hour Fitness Center. No matter your reason for traveling to Memphis, the hotel's friendly staff invites you to "Stay Smart".
 
Overall
2 out of 5
2 out of 5
Location ok, service not.
By Koko from Louisiana
When arrived, I noticed the bed had a few pieces of hair in it and on the toilet seat. But after being on the road for HOURS and enjoying the city, I was too tired to let front desk know. Instead I went to the store and got cleaning products. The bed was comfy. Breakfast was plentiful my 1st day there, even though the juice machine was out of order. My second day, not so much. I went down to breakfast about 8:15, and there was nothing available but pancakes. I sat for a while, thinking the older black lady in the kitchen was about to bring something out. Instead she came out, looked and saw there was nothing out there. Made a face, scraped some eggs up and ate it, then went back in the kitchen. I went to front desk and asked was breakfast over. Front desk said not til 930. So, I went to the kitchen door and asked the older lady if she was bring breakfast out. She said "All I have is eggs and biscuits." Mind you, it was now almost 9am and she was cracking the eggs in the sink. I didn't wait for that. There were others waiting AND a lot of young men were in the hotel (I guess they were in town for a tournament or something). There should have been communication between front desk and the kitchen worker about the amount of guests in the hotel to be prepared with breakfast. There should also be a note pad and pen in the rooms. I had to walk downstairs for a pen. I probably won't be staying at this location again.
Customer avatar
Posted by
on21 March 2025
Hi Koko,
Thanks for staying at the Holiday Inn Express & Suites Memphis Southwind. We appreciate you as an IHG One Rewards member and your loyalty to our brands since 2022. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover a new dimension of luxury at InterContinental at Doral Miami. From our elegant rooms to our ideal location with easy access to City Place, downtown Doral, International Mall, and Dolphin Mall, you’ll experience the refined vibrance of Miami. Immerse yourself in Florida’s culinary heritage with Latin fusion flavors at our restaurant, Blue Matisse, or sip craft cocktails at Nau Lounge. Enjoy our heated pool, fitness centre, and expansive palm courtyard after a day—or night—on the town.
 
Overall
3 out of 5
3 out of 5
Just a regular stay nothing special
By Michael from Richmond Hill, Ontario
The staff are very helpful and welcoming, however it feels like an outdated InterCon. I feel like I am just staying another holiday Inn. Their TV remote is a universal one and was not working. I have to unplug the TV to turn it off.
Customer avatar
Posted by
on21 March 2025
Hello Michael,
We appreciate your feedback. It's great to hear from our IHG One Rewards Platinum Elite member. Thanks for your loyalty since 2024 and thanks for always staying with our InterContinental.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
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