Candlewood Suites Erie is an IHG brand hotel centralized for shopping, company travel and family fun. We provide complimentary HSIA, an indoor pool , business center and our Candlewood Cupboard is open 24 hours so you can grab a snack or various amenities any time you would like.
Enjoy the many attractions Erie has to offer such as Presque Isle State Park , Tom Ridge Environmental Center, Waldameer Amusement Park or the Erie Zoo
The hotel location and amenities ensure easy proximity to many business and clients from General Electric, LORD, and Erie Insurance.
The Candlewood Suites Erie is located adjacent to the Millcreek Mall and close to several other shopping plazas with clothing tax free in Pennsylvania. The property is minutes from the premier educational facilities of Mercyhurst, Gannon, Edinboro University, Penn State Behrend, and LECOM.
Minutes from the Erie bayfront you are able to visit attractions like the Erie Bayfront Convention Center, Erie Bicentennial Tower, Maritime Museum, Brig Niagara, Erie Art Museum, Warner Theater, and the Erie Playhouse. Also located downtown are UPMC Hamot and Saint Vincent Hospitals.
For the sports enthusiast, we are located near Lake Erie Speedway, Presque Isle Downs and Casino . Take in a game at the Erie Insurance Arena home to Erie Otters Hockey and Erie Bayhawks Basketball or visit UPMC Park to the see the Erie Seawolves baseball team.
I’ve stayed there many times with no issues, but this time I was disappointed. The bathroom floor was not clean, nor did the bedding linen smell clean. I normally do not do reviews, but with how disappointed I was I felt I need to.
Posted byCorporate
on3 April 2025
Hi Frequent Stayer,
Thanks for staying at the Candlewood Suites Erie as an IHG One Rewards Gold Elite member. We value your business and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Newly Renovated Hotel In Crystal Lake, IL on Lake Acorn
Just 40 miles northwest of downtown Chicago, Crystal Lake is full of charm & personality. Holiday Inn Chicago Nw Crystal Lk Conv Ctr is surrounded by lush acreage overlooking quaint Lake Acorn. More than just a place for travelers to lay their heads, we’re the county's only full-service hotelwith a 11,200 square-foot ballroom perfect for weddings, meetings, tradeshows, & social events. Located near major companies like Snap On Tools, Stryker & Northwestern Medicine, we’re convenient for business travelers.
Our Community of Crystal Lake is an outdoor lover’s paradise! Experience swimming, boating, fishing, hiking, biking, cross country skiing, kayaking & wakeboarding. With a complimentary shuttle ride to the nearby Pingree Metra Station, you can be downtown Chicago in no time shopping at the Magnificent Mile, exploring Shedd Aquarium, Navy Pier, or the Art Institute of Chicago. No visit to Chicagoland would be complete without a slice of our famous deep dish Chicago pizza.
Explore all that Crystal Lake, Illinois has to offer & enjoy the resort-like indoor pool & pool deck with the family, work out in our Fitness Center when you’re traveling for business, & enjoy a delicious meal at Three Oaks Lodge Restaurant and Lounge right on site. Enjoy the free wi-fi & remember to share your #BeThereIRL experience on social media.
THE HOTEL IS NOT REALLY CLEAN - THE CARPETS ARE WORN AND DIRTY AND OUT DATED - THE DECOR IS OUT DATED - THEY ARE PROUD OF THE RENOVATIONS THAT WERE MADE 4-8 YEARS AGO.
THE HOTEL STAFF NEEDS TO LEAR TO CLEAN BETTER - THE MANAGERS NEED TO INSPECT THE CLEANLINESS AND HOLD EMPLOYEES ACCOUNTABLE.
THE HOTEL OWNER NEEDS TO INVEST IN SOME UPGRADES - CARPETS AND DECOR NEED TO BE UPDATED.
HOTEL NEEDS TO INCLUDE A FREE BREAKFAST AS THE BREAKFAST THEY SELL IN THE RESTAURANT IS OVER PRICED AND NOT GOOD - BETTER OFF GOING OFF SITE TO EAT ANY OF THE LOCAL RESTAURANTS.
I REVIEWED ON GOOGLE - HOTEL RESPONDED ASKING ME TO REACH OUT VIA EMAIL - NEVER GOT A RESPONSE TO THE EMAIL I SENT - I REALIZE THAT IGNORING YOUR CUSTOMERS IS USUALLY A GOOD BUSINESS PRACTICE, BUT THEN DON'T ASK FOR THEM TO CONTACT YOU.
Posted byCorporate
on3 April 2025
Hi KEITH,
Thanks for staying at the Holiday Inn Chicago Northwest Crystal Lake Convention Center as an IHG One Rewards member. We value your business and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express Hotel & Suites Jackson-Coliseum , conveniently located just off I-55 on High Street - Exit 96B. The Mississippi Coliseum & Fairgrounds are right next door and the Downtown Business District is a few blocks away. The Holiday Inn Express Hotel & Suites Jackson-Coliseum has a perfect, central location for anyone visiting Jackson, Mississippi. We are just minutes away from museums and historic sites, restaurants and nightlife, and shopping and sightseeing. Whether traveling on business or pleasure, enjoy amenities that will keep you productive and comfortable while away from your home and office, such as, Free Wi-Fi access throughout the entire building, refrigerator, microwave and 37-inch HD TV in all guest rooms, complimentary Express Start Breakfast , an on-site Business Center, Fitness Facility, and a seasonal, outdoor swimming pool. The Holiday Inn Express Hotel & Suites Jackson-Coliseum features premium hotel accommodations with 77 guest rooms and 31 deluxe suites, over five floors, all interior corridors and ground-floor meeting space. Our 100 percent smoke-free facility offers complimentary parking . The onsite Magnolia meeting room will hold up to 35 people classroom style. It's the perfect size for corporate meetings, training classes, family gatherings, and receptions.
After we checked in and headed to our room, the elevator reeked of marijuana. The sink in our bathroom wouldn’t drain and the hair dryer was broken on the back. Our bathroom was not clean and very dark. The shower curtain didn’t fit properly so water went everywhere. Our room also smelled of marijuana. The bedding thankfully seemed clean and the beds were comfortable. The staff on our way out didn’t bother saying anything to us.
Posted byCorporate
on3 April 2025
Hi Traveling Gal,
Thanks for staying at the Holiday Inn Express & Suites Jackson Downtown - Coliseum as an IHG One Rewards Gold Elite member. We value your business and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
This affordable Walt Disney World Good Neighbor® Hotel offers 140 rooms located in the heart of Lake Buena Vista. Experience warm hospitality and ultimate convenience at the Holiday Inn Express and Suites Orlando - Lake Buena Vista hotel in Orlando, just moments from the main gate and the perfect home base for your Orlando vacation. Enjoy easy access to SeaWorld®, Discovery Cove, Universal Studios Florida, Universal's Islands of Adventure (The Wizarding World of Harry Potter), Premium Outlet Mall, and the Orange County Convention Center. From theme parks to world-class golfing and shopping, there’s something for everyone to enjoy. Find many great amenities waiting in your room, including free high-speed Internet access and a 49-inch HDTV. Enjoy the convenience and comforts of home with a microwave, refrigerator, and coffeemaker in every room. Feel refreshed after a great night’s sleep and in the morning, enjoy our Express Start Breakfast. Enjoy a dip in the pool or lounge in the lobby with 24-hour tea and coffee service. Reenergize with a workout in the modern Fitness Center. Business travelers will appreciate our hotel's proximity to Orlando Health UF Health Cancer Center - Dr. Phillips, Lockheed Martin, Cardinal Health, and Blue-green resort our business center with copy, fax, and print services.
The hotel is ok. I think for the category of hotel the parking fee $28 with taxes is too much
Posted byCorporate
on3 April 2025
Hi Queen,
Thank you for staying at the Holiday Inn Express & Suites Orlando - Lake Buena Vista as an IHG One Rewards member. We value your business and strive to consistently provide superior service and accommodations. I am sorry about your experience during your stay. I have shared your comments with the hotel management. I am confident steps will be taken to improve our guest satisfaction.
Thank you for your feedback. We hope to see you again and make your stay better than the last.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Welcome to Staybridge Suites - O'Fallon/Chesterfield. Featuring apartment-style suites ideal for vacationing families and those in town for business. Staybridge Suites ® O'Fallon MO hotel is designed for the discerning traveler. Conveniently located near the intersection of Hwy 40 and Highway K, we offer the best accommodations for your travel.
Our all-suite hotel is great for visiting local companies and institutions: Mastercard, Citi. After a long day at work, come relax in your spacious suite equipped with a full kitchen, plush bedding and a flexible workspace. Stay connected with our free Wi-Fi access throughout the hotel.
Leisure travelers enjoy shopping at local outlet malls or trying their luck at Ameristar or Harrah's casinos. Our hotel is also located near historic St. Charles, Hollywood Casino Amphitheater, Gateway Arch and the St. Louis Cardinals' stadium.
After a day of adventure, come back to your hotel suite and take advantage of all the thoughtful amenities that our hotel provides. During your extended stay, indulge in our evening social Mon-Wed with complimentary dinner, soft drinks, beer and wine. We also offer a complimentary breakfast, guest laundry facilities, Fitness Center, Business Center and outdoor pool. We offer plenty of space and privacy, with fully stocked kitchens, microwaves, full size refrigerators and dishes. Pets are also welcome for an additional fee. Allow us to be your home away from home!
Hotel is in need of major remodeling and is not clean. New owners are doing a cheap renovation and is skipping over necessities. New flooring, which is a finishing point, is down before other necessary upgrades are needed. The kitchen cabinets have been sloppily painted white in an attempt to create an upgraded appearance. I hope they rethink the process and do it right because they are losing our business.
Posted byCorporate
on3 April 2025
Hi Klbh,
Thanks for staying at the Staybridge Suites O'Fallon Chesterfield as an IHG One Rewards member. We have valued your loyalty since 2014 and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Holiday Inn Express Hot Springs welcomes you to beautiful Hot Springs, Arkansas.
Our hotel is situated in the heart of Hot Springs within 5 miles of the downtown area and close to the Hot Springs Municipal Airport. We are also located near many businesses and area attractions, including Lake Hamilton, and are just minutes away from the excitement of Oaklawn Racing and Gaming! Travelers can take a day trip to the Mid-America Science Museum , drive through the Hot Springs National Park and stop for the breathtaking view from atop the Hot Springs Mountain Tower , or enjoy the natural beauty of Hot Springs at the Garvan Woodland Gardens .
Business guests can enjoy our hotel's close proximity to area businesses, including Weyerhaeuser, AT&T, Valero, Allstate, Berry Plastics, Triumph Group, and Coca-Cola. For added convenience, the hotel's 24-hour business center is available for all your business needs.
Whether staying for business or relocation needs, guests can enjoy our comfortable amenities, such as an indoor pool, impressive outdoor recreational area, 24-hour fitness center, guest laundry, and complimentary full hot breakfast . Book your reservations now and enjoy great deals while earning IHG One Rewards Points!
Please note that all reservations are subject to a pre-authorization charge for the full amount of the stay, which is released at checkout.
The email quote is what you will pay despite showing Military ID on arrival
Bymm_w_nutsfromHome
Verbally quoted a military rate which would be applied upon arrival. Received an email which significantly was higher. Upon arrival asked to submit military ID and checked in. Upon checking out the expected rate was double that of the verbal quote. Simply put this was a bought lesson of not believing that the verbal quote would apply after showing Military ID. Yes, I should have asked upon checking in and verified my rate. But even that's not smart because one would now be subject to searching for lodging only to end up paying higher rates. So please don't trust the reservation agent when they state the rate is dependent upon proof of showing military ID upon arrival. What the email quote shows is what you pay. And when you hope to get a refund expect points to be offered as I was told that IHG does not offer monetary refund. So you are obligated to give IHG your money. In summary, the hotel is not worth the cost. If you are military stay at the state park lodging. This entire experience has left me cautious of IHG and their so called loyalty program. Sharing my lessons learned. Oh and if you are not a rewards member, they will be pressuring and calling to get you to stay at one of their resorts.
Posted byCorporate
on4 April 2025
Hello mm_w_nuts,
Thank you for staying at our Holiday Inn Express & Suites Hot Springs. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn Express and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
Welcome to Candlewood Suites - Alabaster! The area's only all suite, award winning hotel. Ideally situated in Alabaster, Alabama and the heart of the area's shopping and dining district, Candlewood is also only 15 miles from Birmingham. Hotel provides large, comfortable accommodations, easy access to local attractions and top area businesses. Guests enjoy shopping at the Summit , Riverchase Galleria Mall or steps away, at Alabaster's Colonial Promenade , and picnicking at Oak Mountain State Park . Headlining concerts at the Oak Mountain Amphitheatre Verizon Wireless Music Center and weddings/events at the w American Village are minutes from our pet friendly property . Only 25 minutes from Birmingham International Airport our amenities include on-site, 24-hour business center with copy, print and fax services, free high-speed, wired and wireless Internet access throughout the hotel and complimentary fitness facilities on and off site. During your stay, enjoy relaxing in one of our spacious suites featuring over-sized executive work desks, kitchens with full-size appliances, lending locker with free kitchen equipment and games, free laundry facilities, Candlewood Cupboard sundries and dining option. As you plan your trip, we invite you to explore our excellent Alabaster, Alabama hotel rates and make your Candlewood Suites reservations today.
The room lacked toilet paper, body soap. Room was dirty, lamp shad was missing, front door sticks, bed spread was torn, only enough towels for one person, was not offered a discount for inconveniences.
Posted byCorporate
on4 April 2025
Hello Samuel,
Thank you for staying at our Candlewood Suites Alabaster. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
New hotel near Val d’Europe Center
The brand-new Holiday Inn Express Marne-la-Vallée Val d'Europe will open end 2022.
Its 100 modern and comfortable rooms, in soft coloured tones and perfectly equipped with the latest technologies will make you feel great, with no frills but still everything you need.
Our team will be delighted to welcome you.
Closed to Disneyland Paris® and the Golf of Paris are accessible from the highway A4 who drive you to Paris, Reims and Luxembourg. Our hotel is the ideal choice for both business and leisure travel.
While you enjoy your stay at the hotel and surroundings, you can leave your car at our private and secure car park.
The pull out bed sleeps horrible. Bed sheets dirty!
ByTonyafromKuwait
Nasty Hotel We stayed five nights and the bed sheets were never changed. The bathroom and toilet was NOT cleaned. No safe in the room. No way to secure your things inside the room when you are away. There is no microwave nor fridge. If your meds need to stay cold you must give to front desk. So you have go down and get every time you need. If front desk is busy you have to wait.
Posted byCorporate
on4 April 2025
Hello Tonya,
Thank you for staying at our Holiday Inn Express Marne-la-Vallée Val d'Europe. We appreciate your business and making IHG Hotels & Resorts a part of your travel.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
Enjoy Waterfront Views of Charleston Harbor, Easy Access to Downtown Charleston and Free Parking!
Our beautiful Charleston, SC hotel is conveniently located off Savannah Highway (Hwy 17) and overlooks the Ashley River. Our location is perfect for guests looking for lodging near Charleston’s best attractions. Charleston is known for its amazing history, restaurants, and shops. We offer free shuttle service to the historic Downtown Charleston area for your comfort and convenience.
Looking to enjoy a day in the sun? Folly Beach, Sullivan’s Island, and Isle of Palms are all within a short drive of our amazing downtown Charleston hotel. Be sure to visit nearby attractions such as the South Carolina Aquarium, Fort Sumter, Magnolia Plantation and Gardens, Charleston City Market, or the USS Yorktown . We are conveniently located only three miles from the Charleston Cruise Terminal and ten miles from the Charleston International Airport (CHS).
The Holiday Inn Charleston Riverview hotel provides guests with great amenities such as an outdoor pool, 1200-sq ft meeting room, Executive Board Room, a newly renovated Fitness Center, and 24-hour Business Center. Don’t forget to grab dinner and drinks at our on-site Harborview Restaurant and Lounge , located on the top floor of this 14 story Charleston hotel. You are sure to enjoy our spectacular panoramic views of the Charleston cityscape and harbor.
Time for this place to be renovated, location is fine, but the pictures posted do not represent the actual state of this building and the rooms. Staff was excellent but otherwise spend the extra 20$ and stay elsewhere.
Posted byCorporate
on4 April 2025
Hello Dustin,
Thank you for staying at our Holiday Inn Charleston-Riverview. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
Columbus, Ohio Hotel's Location Can't Be Beat Our hotel is in the heart of the city and currently is ranked number 1! The Holiday Inn Express & Suites® Ohio State University- OSU the only IHG hotel at OSU! We are close to everything, from OSU football to major companies in Columbus, OH. This hotel's location is ideal for business travelers. Riverside Hospital, Battelle and James Cancer Research Institute are all within a quarter mile of the hotel. The Columbus Convention Center, AEP, EWI, Nationwide and many other corporations are just blocks from the hotel's Columbus, Ohio location. With free high-speed, wired and wireless Internet access and a 24-hour Business Center, you'll have everything you need to conduct meetings, fully prepared and ready for success. There's tons of art, culture, entertainment and sports near the hotel, too. The Short North Arts Center is nearby, and the Jerome Schottenstein Center is within walking distance. "Stay Smart" with us in Columbus, OH. With the hotel's heated, indoor pool and a 24-hour Fitness Center, you can unwind with a few laps and stick to your workout schedule. You can satisfy a healthy appetite with the free, hot Express Start Breakfast Bar. Shuttle service to area hospitals and businesses is available Mon-Fri by prior appointment.The shuttle is not available for sporting/special events. Book your stay to enjoy everything in Columbus, Ohio. We look forward to welcoming you!
I will not be staying here again. The hotel charged me twice for my one night stay. I was initially charged on my checkout day and a couple days later I noticed another billing in my bank account for the same amount. I tried calling the hotel and got no help. Essentially I ended up staying one night for the price of two. Very frustrating, this needs to be made right.
Posted byCorporate
on4 April 2025
Hello Kb123,
Thank you for staying at our Holiday Inn Express & Suites Columbus OSU-Medical Center. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again. You may also reach out to our team at 614 447 1212 should you wish to discuss this further.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service