Guests are Delighted by Holiday Inn Express Kalamazoo
Welcome to the always s accommodating Holiday Inn Express Kalamazoo East-a number one stop for business and pleasure when traveling to Kalamazoo. The hotel's facilities include complimentary breakfast, indoor pool, complimentary wired and wireless internet access, complimentary parking and relaxation patio. All at an ideal location to Wing's Stadium, Pfizer, Stryker and Graphic Packaging. Combine the 90 Acre Gilmore Car Museum or Kalamazoo Air Museum to provide an unforgettable experience. Western Michigan University, Kalamazoo College and Western Michigan Medical School campuses are just minutes away.
Discover all that Kalamazoo offers at the Holiday Inn Express right off I94 at Exit 80
I booked a block for a kids event in town. 10+ rooms. Pool was shut down and green. Hot water not working in a room. Bandaid found in bed. Mice spotted on 3rd floor. Sinks and shower backing up. Very few towels in room. Coffee empty routinely in morning along with breakfast inventory. Hotel staff tried to be as accommodating as possible given the resources they had to work with. They were very friendly and went out of their way any chance they could to make our stay more comfortable.
Posted byCorporate
on4 April 2025
Hi Jake87,
We appreciate you being a valued IHG One Rewards member and for staying at the Holiday Inn Express Kalamazoo.
We are committed to friendly and responsive service, and I'm sorry to learn about your experience. I’ve shared your feedback with our hotel management and have emailed you to discuss this further. I hope you can read it when you have the time.
We appreciate your business with IHG Hotels and Resorts and hope to welcome you back soon.
Best regards,
Lovely D. Case Manager IHG Hotels & Resorts Service
STAY IN THE HEART OF INTERNATIONAL DRIVE IN ORLANDO
Do what's right for you and your wallet by booking reservations at this Holiday Inn Express® hotel. Our spacious, welcoming facilities make you feel like you never left home. Allow our hotel's location on International Drive in Orlando to place you right at the center of the action. Families looking for an affordable hotel on International Drive in Orlando, no longer have to sacrifice quality amenities for an affordable price. When you Stay Smart with us, you worry less and play more.
We are the place to stay if you need a hotel near Orange County Convention Center. Additionally, if you're looking to host an event, meeting or banquet, we boast over 2,000 sq ft of well-appointed meeting space. Guests can stay connected in all of our rooms with free high-speed, wireless Internet access. No matter how you spend your day in Orlando, the crystal clear waters of our outdoor pool and whirlpool can help you relax at the end of the day. Guests can even keep up with their daily routine in our state-of-the-art fitness center. Make reservations with us today!
Very poor experience from this location. Front desk wasn’t pleasant. I stood around for several minutes before anyone even showed up at the desk. They left a handwritten note on the counter stating they would be back shortly. No greeting or apology for waiting when the front desk staff did show up. She just stared at me. No information was provided about the hotel upon check in. I wasn’t recognized as a platinum member. I even had to ask for my own parking pass. The room was just okay. Comfortable bed. The AC was extremely loud. Woke me up several times during the night. The elevators are slow. I tried accessing the back door of the hotel with my room key as I was parked back there but it wouldn’t work. I had to walk around the entire building at 11pm at night. They advertised parking for $16 and a discounted rate of $12 for IHG reward members on the IHG app. I was charged $14 for parking. I attempted to dispute this and the next thing I know they completely changed the information about parking on the IHG app, took no accountability for the false information, and said I was wrong. They still charged me the $14. Granted I understand it’s only $2, but it’s the principle of the matter. Extremely deceiving and I didn’t think this would occur so why would I take a screen shot of it initially? I should have. Poor service overall. I will never stay here again.
Posted byCorporate
on4 April 2025
Hi Steph31,
Thank you for choosing to stay at Holiday Inn Express & Suites Orlando - International Drive. We truly appreciate your loyalty as an IHG One Rewards Platinum Elite member.
We aim to provide transparency in every way, and I'm sorry to learn about what happened during your visit. I have sent you a separate email to discuss this matter further. I hope you'll read it when you have the chance.
We look forward to seeing you again on your future trips.
Yours in hospitality,
Jessica R. Case Manager IHG Hotels and Resorts Service
Welcome to Crowne Plaza Madrid Centre Retiro, an urban oasis in the heart of the vibrant Spanish capital, ideally located at the edge of the famous Retiro Park.
From the moment you arrive, let yourself be seduced by the design of our hotel, where works by Manuel Ortega add a unique artistic touch, then discover the art of relaxation in outstanding rooms and suites, where modern elegance meets refined comfort.
For your business events, our 17 fully modular meeting rooms and exhibition gallery offer the perfect space to bring your projects to life. Enjoy some special time on our private rooftop, with breathtaking views over Madrid, or relax in our lush garden, a haven of peace in the heart of the bustling city.
Let yourself be captivated by the warm atmosphere of our Piazza bar, and indulge in the delights of our restaurant, a true celebration of local flavours.
Our dedication to sustainability is evident through the achievement of the Green Key label, a globally recognised eco-label awarded to hotels that meet specific environmental standards.
Our team looks forward to welcoming you to a personalised experience in the heart of Madrid.
It not cleaned at all , they used in cleaning bed sheets , I never ever go there again
Posted byCorporate
on4 April 2025
Hi Ali aryain,
We appreciate your stay at the Crowne Plaza Hotels & Resorts Madrid Centre Retiro, and thank you for being one of our valued guests.
We strive to provide relaxation to our guests, and I'm sorry to learn about the situation. I want to personally thank you for sharing your thoughts. I've passed along your feedback to our hotel team so we can improve for the future. I also sent you an email to discuss your experience further.
We look forward to welcoming you again soon.
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service
Guests are Delighted by Holiday Inn Express Kalamazoo
Welcome to the always s accommodating Holiday Inn Express Kalamazoo East-a number one stop for business and pleasure when traveling to Kalamazoo. The hotel's facilities include complimentary breakfast, indoor pool, complimentary wired and wireless internet access, complimentary parking and relaxation patio. All at an ideal location to Wing's Stadium, Pfizer, Stryker and Graphic Packaging. Combine the 90 Acre Gilmore Car Museum or Kalamazoo Air Museum to provide an unforgettable experience. Western Michigan University, Kalamazoo College and Western Michigan Medical School campuses are just minutes away.
Discover all that Kalamazoo offers at the Holiday Inn Express right off I94 at Exit 80
Showed up and the pool was closed. Staff reports that this is permanent but not indicated on their website. The room had a clear no smoking sign on the door but we opened the door to what is clearly a room that had been drenched with secondhand smoke. The continental breakfast was cheap and I felt it was overall poor quality compared to other Holiday Inn stays we have experienced.
Posted byCorporate
on4 April 2025
Hi ByFamilyof7,
We appreciate you for staying at the Holiday Inn Express Kalamazoo and doing business with us.
We strive to be your dependable choice for your business and leisure travels. I'm sorry for not meeting your expectations this time. I shared your comments with our hotel management, and I am positive that they will look into this matter for necessary improvements.
We hope that your next stay with us will be an improvement over the last.
Best regards,
Lovely D. Case Manager IHG Hotels & Resorts Service
A convenient airport hotel with excellent transport links and inclusive breakfast Holiday Inn Express® London Heathrow T4 hotel is a 5-minute stroll by covered walkway from Terminal 4 at London Heathrow (LHR) airport. A 30-minute train ride on the Heathrow Express will whisk you into central London’s London Paddington station. There’s fast access to the M4 and M25 motorways, so the Windsor Royal Shopping Centre and medieval Windsor Castle are within a 30-minute drive. Adrenaline-inducing thrill rides await at Thorpe Park Resort , and concerts or international rugby matches at Twickenham Stadium are within easy reach. At this hotel you can enjoy: - A flexible space for meetings and events - Free WiFi - Bedside USB ports for charging devices - All Day Dining Whether you’re staying for business or sightseeing with family, the best way to start your day is with the Express Start™ Breakfast , included in the room rate. At our Heathrow hotel in Terminal 4, you can meet friends or colleagues over coffee or drinks at our well-stocked bar, and tuck into light bites and hot snacks all day at the ultra-modern lounge bar in the open plan lobby. Rest assured that you’ll sleep well in comfortable guest rooms, where pillow menus , noise-reducing headboards and tea- and coffee-making facilities help guarantee a peaceful stay.
Nice looking hotel, manager of property is very rude and so was a couple other workers. I would recommend eating breakfast somewhere else, unless fruit and juice is what you’re seeking. Don’t get me wrong there’s a buffet, but not a good one. You have to ask for wash towels. No ice bucket and no universal plugs so bring yours.
Posted byCorporate
on4 April 2025
Hi Stay Rooted,
Thank you for choosing to stay Holiday Inn Express London Heathrow Terminal 4. We truly appreciate your loyalty as an IHG One Rewards member.
Holiday Inn Express is a great place to rest and recharge in between, and I'm sorry to learn about what happened. I have sent you a separate email to discuss this matter further.
We value your business with IHG Hotels & Resorts.
Yours in hospitality,
Jessica R. Case Manager IHG Hotels and Resorts Service
Comfort awaits you at this Hawthorne Hotel in Los Angeles County Candlewood Suites - Hawthorne, California hotel's location and amenities create an ideal place for both business and leisure travelers, especially those enjoying an extended stay. Please adjust your length of stay to find out more about our discounts. Our hotel near Los Angeles is just a short drive from downtown, as well as the Los Angeles International Airport (LAX). Our hotel is minutes from great shopping at the South Bay Galleria or the Del Amo Fashion Center. Guests can enjoy the Hollywood Park Casino, or the beautiful Los Angeles beaches. In addition, our hotel is minutes away from world-famous amusement parks that are a must-see during your stay in Hawthorne. Lodging here also puts you minutes away from corporations like Honda Trading America, Nissan Motor Acceptance, Computer Sciences Corporate Headquarters, FAA Regional Headquarters, Northrop Grumman, and South Bay Corporations. Our hotel's amenities include a 24-hour Business Center with copy, fax and print services. We offer amenities like our Candlewood Cupboard convenience store, a lending library and a 24-hour Fitness Center. You'll find fully equipped kitchens, free high-speed Internet access, large work spaces with a desk chair, and a comfortable recliner in all of our Candlewood Suites.
This property should not be classified as a hotel especially within the IHG family. I reserved 2 rooms. One room had a dirty comforter on the bed consisting of 2 blood stains. The couch in the room looked as if it had never been cleaned. My husband sat a few things down on it and I immediately moved them over to a counter. We went to get in the shower and there was a dirty towel folded like it was clean. This property needs to be taken out of IHG properties & have a major renovation as even the furniture is outdated, broken & missing hardware.
The other room had dirty linen & hair (kind of hair you would not want to find) in the shower. Couch was also dirty. Frustrates me as I used points for one room and paid for the other. Needless to say we only stayed at this property for under 5 hours. Needed to use restroom downstairs after I checked out and the first one was totally nasty with urine all over floor & the 2nd looked as it hadn’t been cleaned in over a couple of weeks.
Posted byCorporate
on4 April 2025
Hi Michelle,
Thank you for your loyalty as one of our IHG Rewards One Silver Elite members, and thank you for your stay at the Candlewood Suites LAX Hawthorne.
Our suites have thoughtful homelike touches, and I understand how you feel that this time it turned out differently. Your comments are shared with our hotel team to help us determine which aspects need improvement. I have also sent you an email to further address your concerns.
We value your business and look forward to providing you with a much-improved experience in the future.
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service
Fresh, modern and convenient, Holiday Inn Abilene North College Area offers a comfortable, familiar atmosphere where guests can relax and enjoy amenities such as free Wi-Fi access, spacious guestrooms with Keurig coffee makers, mini refrigerators, microwaves, and 49" flat screen TV’s. Although our breakfast is not complimentary, it is cooked to order deliciousness.
We also encourage you to cool down in our outdoor swimming pool and get refueled at Maxx's Bar & Grill, our on-site Full Service Restaurant and Bar. Maxx's serves casual American cuisine: gourmet burgers, steaks and also offers Happy Hour specials every night. Don’t forget, at Holiday Inn kids dine and stay for free! *Restrictions Apply.
Need meeting space? We have two meeting rooms with pre-function space and on-site catering services. Our experienced sales team would love to assist you in planning your next event!
We had huge problems Food and mice droppings were found all over the pull out couch. The hotel on duty manager that night and her coworker did not care and were extremely rude. Started by saying since we showered and set on the king bed we messed up the room so we could not move. They were rolling their eyes, making snide remarks, incredibly unprofessional. They could not move us to another room because the next day they were sold out and we had to stay in that room. They finally, spitefully brought a roll away. And they provided me with the main managers number. The main manager was extremely pleasant and offered us to try and find us a new room. We chose to stay being we had a roll away and it was well after 11pm at this time. She agreed to comp our room that night (1night of 3). The next day we were promised they would thoroughly clean the room. Disinfect and take care of the issue. Only, they only cleaned the mouse evidence.. They did not clean bathrooms or anything else. They did not make the couch bed back with sheet and blankets. My son slept on a flimsy roll away for 3 nights. The housekeeping staff is seriously lacking. The night duty manager and staff are horrendous. They have a mouse problem (obviously the only way you would have mice droppings in your room) but if you say that too loud the night manager will start screaming at you and cause a scene. Everywhere was sold out so that is the only reason we stayed… plus it was a block of rooms for an event…I can assure you. Never again.
Posted byCorporate
on4 April 2025
Hi Travelfam5,
We're glad to host one of our IHG One Rewards members. We appreciate you for choosing to stay at our Holiday Inn Abilene - North College Area. Thank you for your feedback.
We're meant to be your home base, and I'm sorry to learn about your experience during your visit. I've shared your feedback with our hotel management team as a reference for improvements. I sent you an email to discuss this further.
We hope you allow us to share a more positive experience soon.
Welcome to the Holiday Inn Express® Hotel in Bellevue
If you're a leisure traveler headed to Bellevue, lodging at our hotel is the smart choice. We're just minutes from many points of interest, including the Fontenelle Hills, Tregaron and Willow Lake golf courses. Our completely nonsmoking hotel is just a short drive from the Joslyn Art Museum, Shadow Lake Towne Center and the Old Market . Families love the world-famous Henry Doorly Zoo. College World Series is an annual event that is only 9 miles away.
If you're looking for Bellevue lodging options with a convenient location and a business-friendly atmosphere, look no further. We welcome government and military travelers to our hotel, just minutes from Offutt Air Force Base . We're a short drive from All Native Systems, Lockheed Martin, Northrop Grumman and Bimbo Bakeries . Our location is a top choice for the Berkshire Hathaway Meeting . Our 24-hour business center and a spacious meeting room are available to guests.
We offer a military friend and family discount. Please contact the hotel for details and availability.
Whether business or pleasure brings you to Omaha and Bellevue, our hotel's deluxe amenities are sure to satisfy. You can enjoy the complimentary Wi-Fi Internet access, indoor pool and hot tub and the free, hot Express Start Breakfast Bar during your stay. We hope to see you at the Holiday Inn Express® Hotel & Suites Bellevue
We stayed here last week after a massive blizzard blew through and left us without power. For starters, we decided to stay at this location because of their hot tub / pool. Compared to the other HIE locations in the area, this one was about $50 higher but it was the only location with a hot tub so we decided to spend the extra on it. When we arrived we checked in, got to our room and immediately hit the pool area only to find a sign on the door that it was closed. The app didn't mention, the employee at the front desk didn't mention it either. Had he informed us the the pool was closed we would've cancelled the reservation and went elsewhere. To top it off, I could not get a hold of the manager despite multiple attempts, there was also no hot water in our room when we tried to shower the next morning and there were stains on the sheets. Ultimately, it was the worst experience I've ever had at a HIE. The staff member was nice but unhelpful. The manager clearly doesn't care as I tried multiple times to speak to him with no response or answer. The last thing was the breakfast. While they met the minimum requirements of a HIE breakfast, the potatoes were undercooked, and the selection was limited. Overall, bad experience due to lack of management care. We will never stay at this location again.
Posted byCorporate
on4 April 2025
Hi Nick,
Thank you for choosing to stay at Holiday Inn Express & Suites Bellevue (Omaha Area). We truly appreciate your loyalty as an IHG One Rewards member.
Holiday Inn Express is committed to ease and transparency in every way. I'm sorry to learn about what happened. I have sent you a separate email to discuss this matter further.
We value your business with IHG Hotels & Resorts.
Yours in hospitality,
Jessica R. Case Manager IHG Hotels and Resorts Service
Holiday Inn Express & Suites is located in Northeast Jackson, just off I-40 between Memphis and Nashville, offering guests a perfect combination of big-city amenities and small-town charm.
Our spacious rooms come equipped with refrigerators and microwaves for added convenience. Begin each day with our complimentary hot breakfast buffet featuring hot items, gluten-free options, signature cinnamon rolls, pancake machine and much more! Enjoy a variety of on-site amenities including an outdoor pool, 24-hour fitness center, business center, guest laundry facility, and a Suite Shop offering snacks, beverages, and necessities. There are a variety of restaurants within walking distance offering lunch and dinner options. Our business travelers can stay connected with our free high-speed, wireless Internet throughout the hotel.
Our prime location is near major companies like Toyota, Kellogg, UGN Automotive, Delta Faucet, and ConAgra Foods. Guests appreciate our close proximity to the West TN Healthcare Sportsplex, which is perfect for teams, families, and coaches. Jackson, TN, is also home to several universities, including Union University, Lane College, University of Memphis at Lambuth, and Jackson State Community College.
We look forward to welcoming you to The Hub City!
Every inch of this property needs cleaned. After driving 13 hours I walked into my room to trash from the previous guest, stained fixtures, and worst of all actual snot smeared on the wall. It was horrible. It was too late to do anything so I tried to not touch much, close my eyes and I was out the door by 4:45 am. Worst stay of my life and Inwill never again use a Holiday Inn even though I am an IHG member.
Posted byCorporate
on4 April 2025
Hi JD2024,
Thank you for being a valued member of IHG® One Rewards since 2024 and for your overnight stay at the Holiday Inn Express Jackson Northeast.
Your feedback ensures we'll provide excellent service in the future. I'm sorry to hear about your recent stay. I will share your concern with our hotel management to help us improve your next stay. I sent you an email to talk about this further.
Welcome to the Staybridge Suites Houston IAH-Beltway 8 which is less than 6 miles from the George Bush Intercontinental Airport. We are centrally located with accessibility to I-45, US-59, and Sam Houston Tollway to ensure a convenient commute anywhere in Houston. We offer complimentary airport shuttle to and from IAH. Looking for the perfect business hotel or long term stay hotel? We offer complimentary Wi-Fi, a 24-hour business center and spacious work areas in our guest suites. We are close to corporate offices including HMH Drilling, Praxair, Airgas, Baker Hughes, Halliburton, Schlumberger and General Electric.
You’ll enjoy the comforts of home in this Extended Stay Hotel featuring full kitchens in every apartment style suite, onsite complimentary laundry facilities, 24-hour fitness center and seasonal outdoor pool. We offer complimentary hot breakfast buffet and a weekly social reception offering light fare and drinks. Wanting to extend your business trip with family? We are pet friendly and family friendly too and are close to many major Houston attractions.
The entire room smelled like fish. Front desk said there was no other room available that would fit our party. The cheap handle on the bathroom sliding door was missing. One of its two screws and was falling off. The bathroom sink spout was not securely fastened to this sink. The finish on the cabinets in the bathroom was falling off. There were no linens for the pull-out couch. There was a bug crawling around the kitchen sink. The TV remote barely worked. We could change the volume and sometimes the channel but no other button on the remote did anything. The breakfast food was pretty bad.
Posted byCorporate
on4 April 2025
Hi Valued Guest,
We appreciate your stay at the Staybridge Suites Houston IAH - Beltway 8. Thank you for choosing IHG Hotels and Resorts as your travel buddy and being a valued member of IHG One Rewards.
We believe our guests deserve more, and it’s always been our simple mission to provide something different. I documented and shared your comments with our local managers to monitor and improve our service. I also sent you a private message to discuss further details.