The Hotel Indigo® London Kensington is situated in the heart of the Royal Borough of Kensington and Chelsea, our London hotel blends beautifully into this boutique neighbourhood. We’re also located close to the Earl’s Court tube station, placing all of London’s destinations and major transport hubs like Heathrow (LHR) and London City Airports (LCY) within easy reach.
My room felt like it was in the dungeon and was very small but the bathroom was even smaller. Shower sprayed in the floor during shower with no way to stop it. Noisy above my room. Spoke to the front desk on departure about the issues with the room and he just said he was new but the rooms are getting renovated which is nice and needed, but it didn’t help me. Room was way over priced!
Posted byCorporate
on6 April 2025
Hi Cindy,
We appreciate your stay at the Holiday Inn Express Cloverdale (Greencastle). Thank you for being an IHG One Rewards Platinum Elite member.
Hotel Indigo properties feature unique designs at every turn without compromising guest comfort, and I'm sorry for the expectations. I ensured that our hotel management team read your post as a reference for improvement.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,
Frenzel A. Case Manager IHG Hotels & Resorts Service
The first thing that our guests notice when staying with Holiday Inn Melbourne on Flinders are the genuine, warm smiles and welcoming vibe.
We are the perfect Melbourne base – on the corner of Flinders Lane and Spencer Street, close to shops, restaurants Crown Casino and in the free tram zone.
Behind the leafy urban façade, the hotel rooms have been recently renovated with a serious injection of style. Our rooms have been thoughtfully designed with the traveller in mind. Kick back after a long day on the comfortable pillowtop bed, watch the big smart TVs with HDMI connectivity and make the most of our awesome showers and free WIFI. Floor to ceiling windows reveal leafy urban, cityscape or pool views and flood the guest rooms with natural light – with blackout blinds for sleep-ins. With 24 hour room service, you won’t even have to leave your room.
When you join IHG Rewards Club, you’ll earn points and redeeming your points is simple, with a choice of free hotel nights at any of our more than 5,100 hotels around the world.
You’re sure to rediscover the joy of travel in Melbourne.
Lukewarm showers, Average Breakfast, Staff hard to understand
Posted byCorporate
on6 April 2025
Hi Lisu04,
We appreciate your stay at the Hotel Indigo Melbourne on Flinders. Thank you for choosing IHG Hotels and Resorts as your travel partner.
Hotel Indigo properties feature unique designs at every turn without compromising guest comfort, and I'm sorry for the expectations. I ensured that our hotel management team read your post as a reference for improvement.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,
Frenzel A. Case Manager IHG Hotels & Resorts Service
Enjoy your stay at our comfortable Schaumburg hotel. The Holiday Inn Express Rolling Meadows Schaumburg is nestled in a suburban area that is conveniently located just 45 minutes outside downtown Chicago and just 15 minutes away from the Chicago O'Hare International Airport. Our Chicago Airport hotel affords easy access to Interstates 88, 90, and 94.This Schaumburg hotel is situated in the vicinity of many businesses including Motorola, Zurich, UOP, Honeywell, GE, IBM, Toyoda, Pepsi, Northrup Grumman, Komatsu and Willow Creek Church. After a day of meetings, be sure to visit the Woodfield Shopping Center, Medieval Times or one of the many great restaurants in the Rolling Meadows and Schaumburg area. Our Chicago Airport hotel houses McKeena's Restaurant & Bar, a prime place to dine or have a drink after a long day of work or sightseeing. When you get back to your hotel room, you can easily check your email using the hotel's free high-speed wireless Internet connection or the hotel's in-house 24 hour business center. Satisfy your growling stomach before that early morning meeting with the free Express Start breakfast complete, with our signature cinnamon rolls. The Holiday Inn Express Rolling Meadows Schaumburg is the perfect suburban lodging near Chicago.
Overall the hotel was nice. Our suite was extra big and was super spacious. Cleaners could do a better job there was a dead bug on the floor and the shower had hairs and brown stuff on it. In the hall ways it looks like they might be updating fire protection cause exposed wires in receptacles. The only ice maker in the hotel was on 5th floor. The ice maker was empty, looked like it was falling apart and had brown rust looking stuff in the ice. The pancake maker broke after 1 use. I didn’t think to take photos but should have.
Posted byCorporate
on6 April 2025
Hi Cqqkie9,
Thank you so much for staying at the Holiday Inn Express Rolling Meadows-Schaumburg Area, and we appreciate your loyalty as an IHG One Rewards member.
We strive to offer genuine hospitality, and I understand that your visit didn’t go as smoothly as you had hoped. I've shared your feedback with our local hotel, as we’re always looking for ways to improve so that every guest has a great experience.
We’d love the chance to welcome you back and make your next stay a fantastic one.
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service
Welcome to the Newest and Quietest Hotel in Spring Hill, TN!
The Holiday Inn Express Spring Hill prides itself as being "the community’s hotel". By being quietly nestled in a beautiful residential area it allows each guest to experience all Spring Hill, TN has to offer as a resident and still only be minutes from 840, I65, and Saturn Parkway.
Business travelers will enjoy being walking distance to many local restaurants for an evening meal and beverage and still only be near
2 miles from General Motors, Magna, Comprehensive Logistics, Tenneco, IBEX Global, & Mars Pet Care .
Take a tour of Middle Tennessee as this Holiday Inn Express Hotel is just 30 minutes south of Nashville & minutes from many Civil War landmarks.
Each guest will enjoy a beautifully appointed hotel with the quietest rooms in town and the fastest internet in Spring Hill, TN. Turn your guest room into a movie theatre with our black out shades, 50-inch TV’s with Chrome Cast allowing you to “Cast” your favorite movies and TV shows from any device in minutes and wake up to a freshly prepared hot breakfast each morning. Whether you choose to relax in our indoor, heated, salt water pool, workout in our state of the art fitness center, or even sip our freshly brewed coffee in our beautiful open lobby, we are confident you will be pleased to call the Holiday Inn Express your home away from home.
Great staff, bed and shower, but mold was a problem
ByKMM8fromDenver, CO
Mostly clean, quiet hotel with staff who really seem to care about the guests and property. Bed and shower were very good, and breakfast was hot and a good selection for most people but not a lot of options for dietary restrictions.
I have a mold sensitivity and know that the AC units are prone to being moldy, so I came prepared to clean mine if necessary. When I removed the cover from the unit, there were large amounts of blue, green, black and orange mold. It was already late, so I put on a mask and cleaned it as well as I could and went to bed. The next morning, I notified staff, who were very responsive and agreed to clean the unit and the room while I was out that day. After cleaning, there was still some orange mold. (I have photos of everything.) One desk employee told me those units are cleaned once a year. The next day, another desk employee told me they're cleaned every 2 months, which is definitely what *should* happen, but it's hard to believe, based on the amount of mold there. I've been home for a week and am still feeling the brain fog, dizziness, and fatigue from the exposure.
Posted byCorporate
on6 April 2025
Hi KMM8,
We appreciate your stay at the Holiday Inn Express Spring Hill. Thank you for being an IHG One Rewards member.
Holiday Inn Express is a great place to rest and recharge between travels, and I'm sorry about what happened. I shared your feedback with the hotel management, and I have faith in their resolve to provide superior service.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Sincerely,
Frenzel A. Case Manager IHG Hotels & Resorts Service
Conveniently located at the crossroads of I-70, US-40, K-4, I-470 & 75 Hwys, this hotel is located within minutes of Topeka's businesses and attractions at Wanamaker Road. Nearby, you will find dining, entertainment and all the conveniences you will need and enjoy during your visit to the Capital City.
During your stay, you'll enjoy convenient access to the State Capitol, Washburn University, Hummer Sports Park, Kansas Expocentre, Heartland Park Topeka, Rock Chalk Park and the Topeka Zoo. Stay with us on your business trip to visit Mars Chocolate, Bimbo Bakeries, Frito Lay, Security Benefit, Big Heart Pet Brands, Goodyear or any one of the State of Kansas offices.
This hotel is renovated and features numerous upgraded amenities such as 42" high definition TVs, media jacks, refrigerators in every room and outlets everywhere you need them.
Hotel offers free wireless High-Speed Internet and a business center with Internet access if you decide to leave your laptop at home.
The deluxe breakfast bar is stocked with biscuits and gravy, eggs, bacon or sausage, fresh fruit, and our own delicious cinnamon rolls.
You can swim all year long in our indoor heated pool or relax in our hot tub. Take a walk even on a snowy day on one of the treadmills in our Fitness Center. Our hotel also offers conference space for your meeting needs.
Stay Smart with the Holiday Inn Express & Suites Topeka West I-70 Wanamaker.
The majority of my hotel stays are at Holiday Inns and this is probably the worst one I’ve stayed at. The gentleman at the front desk was kind and helpful but appeared to have not taken a shower in awhile. The general appearance of the hotel was not clean. We got our room, and it was ok but the bathroom needed help. The bathroom had mold starting to grow, wallpaper falling off the wall, plaster on the ceiling falling off, and a hole above the shower. I will not be staying here again or recommending it to anyone when we’re in town again in the future.
Posted byCorporate
on6 April 2025
Hi Becky,
Thank you for being one of our IHG One Rewards members. We're truly happy about your stay at the Holiday Inn Express Topeka West Interstate - 70 Wanamaker.
We dedicate ourselves to providing a great place to rest and recharge, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared the feedback with our hotel management as we’re committed to learning from this and ensuring our guests' experience is much more enjoyable.
We hope to welcome you back and provide a much better stay next time
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service
Aside from the kindness of the front of the house kitchen crew (which is why a "2" instead of a "1", this place is pretty horrible. Upon check-in we were greeting by a young man in hoodie and a baseball hat (okay...very relaxed place and off-season, we get it, but a little professionalism would probably be good for a name brand establishment). We were given a room on the first floor (when an upper floor had been requested) even though we arrived right at check-in and there were a LOT of other rooms that had not checked in yet and we could have easily been reassigned a different room. Then, we find that the room had been poorly cleaned (chips in the drawers, the pull-out sofa completely disgusting with more chips, Cheez-its, trash in it). Go to run a bath for our daughter and the water is lukewarm at best. Tried showering again in the morning and didn't even get the lukewarmth. Brought this to the attention of the front desk to be told that "if everyone is showering at the same time, there won't be much hot water as we only have 3 broilers". Are you serious??? So, everyone was all showering at the same time in the evening and then again in the morning. Ok...let's try 2pm...nope! Same issue. This was a completely inappropriate response to a complaint about not being able to take a hot (or even WARM) shower! He then proceeds to tell me, "I just got here, so I don't know". We had the two-room suite and one of the rooms had great heating/cooling (although had an awful noise when running), but the other "main" room only blew cold air - there was no heat. We had to rely on the other room and leaving that door open to get just a bit of that heat flowing into the room. We also had the awesome delight of listening to what sounded like cattle being herded to the field above us from about 6pm - 10pm and then waking up to it again starting around 6am. We knew there was no point in contacting the front desk about any other issues after bringing up the hot water and getting the response we did to that matter. Breakfast the first day was awful...found out later that there was no kitchen crew that day, so they were "winging it" according to an employee. There was minimal food to say the least. This hotel was apparently at capacity, and they had no proper kitchen staff cooking food. The next day was much better as they were properly staffed. Icing on the cake for this awful stay was when we were packing up to head out and we found a bed bug. Quickly put the blood sucker into a baggie and brought it to the front desk upon check-out only to have the agent look at it, set it down and proceed checking us out of the room. Didn't seem to faze him in the least bit. Well, it phased us. We felt disgusting the whole drive home and disrobed in our garage and promptly washed EVERYTHING in hot water and put our luggage in tight garbage bags 'til our next trip! Would NEVER stay here again nor recommend it to anyone who values bathing, cleanliness or decent customer service.
Posted byCorporate
on6 April 2025
Hi kangull,
We value your unwavering support as a member of IHG One Rewards and thank you for staying at the Holiday Inn Express and Suites Custer.
We strive to provide a great place to rest and recharge, and I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have sent an email to you to discuss further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
Conveniently located in the heart of the Historic Center of the Port of Veracruz , it is located Holiday Inn Veracruz Centro Historico.
The building that allows the hotel was the first convent of America built in the sixteenth century by Franciscan Monks; in its walls and details, you can breathe the trace and magic of the past with great warmth.
From this same place, you can travel and experience the history of Veracruz through its historic buildings, monuments, traditions and culture.
During your leisure time, go through The Malecon of the Port ,visit Museo Naval or Museo de la Ciudad , enjoy the City’s Main Square and visit the famous coffee shop Gran Café de la Parroquia . Explore the Veracruz Aquarium the biggest of Latin America and go shopping to the Craft Market , and the obligatory visit to Fortress San Juan de Ulua , one of the oldest in the American Continent, which served as Port, Fortress and prison, it is also one of the City Symbol.
Admire our building’s architecture while swimming in the outdoor pool at our central patio. Go for a workout at the Fitness Center and keep up with work from the Business Center with complimentary Internet access . Enjoy a full breakfast with Veracruz flavor and tasting local dishes in our Restaurant Coffee Shop San Francisco.
One of the worst customer service experience ever won’t ever stay here again DIRTY BED SHEETS, asked for an extra towel front desk receptionist Jazmin at first didn’t wanna give me a towel and asked how many people in the room like miss there a dirty towel already in the room and the other towel was a floor towel make it make sense and I’m traveling with babies so I was exhausted and furious was looking at other places to stay but didn’t find availability. One of my rooms had no hot water and the other the ac wasn’t working I asked for maintenance took a while to get there. I wanted a refund cuz going back and forth with Jasmin was not it especially when she charged me for extra people when max says 4 per room like what and when I showed her the fine prints she stayed quiet.
Posted byCorporate
on6 April 2025
Hi Nes97,
Thank you for staying with us at the Holiday Inn Veracruz Centro Historico. We appreciate your loyalty as an IHG One Rewards member.
We strive to become a brand of hotels that will always be family-friendly and convenient. I am sorry to learn about what happened. I informed our local team about your feedback, and I am positive that they will look into this. I sent you an email to discuss this further.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
The Holiday Inn Express Los Angeles Downtown West is the newest mid-scale hotel in the LA City Center area. Conveniently located off I-10, I-110 and HWY 101 , our beautiful 100% non-smoking hotel is minutes from Downtown Los Angeles, LA Convention Center, Staples Center, Kodak Theatre, Dodger Stadium, China Town as well as a huge variety of restaurants and shopping .
Our modern, sophisticated design offers a plethora of amenities such as spacious guestrooms featuring luxurious new bedding, high speed Internet, hot breakfast, fitness room, business center, meeting rooms and a newly designed Yoga area.
Nestled on the Pacific Coast , we are centrally located between Hollywood, Beverly Hills, Malibu, Santa Monica, Pacific Coast Highway (PCH), Long Beach, Burbank, Anaheim, Catalina Island, Disneyland, Universal Studios, Six Flags Magic Mountain, Knott’s Berry Farm, Walk of Fame, Fashion District, USC, Orange County and the Beaches in Redondo, Manhattan, Huntington, Newport, Laguna and San Clemente . Southern California offers many attractions in surrounding cities such as Ontario, Santa Barbara, Riverside, Palm Springs, San Diego, Pasadena, San Bernardino and Irvine . We are certain that your stay in the Greater Los Angeles area will be exciting and pleasurable. So Stay Smart at the Holiday Inn Express Los Angeles Downtown West !
Blood stain in center of room stains ran though out the room. Ran up to the window carpet were the window was broken were it to be pieces of a bullet hole(s). When information was communicated to management/staff they said coffee stains!! I was not born yesterday. My husband and I career detail with blood/seen it at times on a daily bases we know. Really anyone would know what time of stains those were!! In ROOM 204.
Posted byCorporate
on6 April 2025
Hello Valued Guest,
We value your unwavering support as a member of IHG One Rewards and thank you for staying at the Holiday Inn Express and Suites Los Angeles Downtown West.
We are focused on delivering superior value through our brilliant basics, and I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have sent an email to you to discuss further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
The Candlewood Suites is the located in beautiful Fredericksburg, Virginia. Located just off Interstate 95, we are convenient to many area businesses such as and local attractions including historic downtown, the University of Mary Washington, Spotsylvania Battlefields and Lake Anna State Park.
Business and leisure travelers find we are perfect for their needs, with all the comforts of home. Each of our spacious suites feature a fully equipped kitchen, our Comforts of Home bedding collection, television with DVD player, a plush recliner, and a large work space. You will appreciate the convenient modern amenities and services available at our pet friendly Fredericksburg hotel.
Guests enjoy complimentary high speed Internet access and free on-site laundry facilities, as well as our 24 hour front desk, business center and fitness club. Stock up at the Candlewood Cupboard, our honor system sundries store that provides breakfast, lunch and dinner items at affordable prices. Host a picnic at our outdoor barbeque area with covered awning, or borrow a video from our DVD library to watch in the comfort of your private suite.
The Candlewood Suites Fredericksburg invites you to settle in and consider us home.
I don't like to write reviews, but something needs to be done about this hotel. to start I made my reservation on January 7th for March 19th. The hotel called me on March 19th at 530 pm and tells me they don't have a room available for me, this is just wrong, traveled almost 6 hours and about 30 minutes away they call and don't have a room, because of renovations all of a sudden. they gave me a single smoking room for 2 people, AC didn't work, maint guy came to room and sad it cold and just turned around and walked out, and my room was 74 degrees my entire stay. Later started finding bugs crawling on walls, floors, sinks cabinets and later found out they had an a bug problem with hotel all over the place. the 4th floor smelt so bad it made you nauseous. There was no hot water on the 4th floor, the bed was from 1985 that was worn out and couldn't get comfortable at all. went to use the dishwasher and water and soap came running right out from the door. Then we had a group trip for 30 of us from Thursday through Sunday, and everyone had the same complaints and 30 guys had to split single room, and either sleep on the floor, use the couple of cots they had, or buy air mattress. overall i will not ever be staying here again, it was my worst experience i have ever had in a hotel.
Posted byCorporate
on6 April 2025
Hi tater9959,
Thank you for staying at our Candlewood Suites Fredericksburg. We appreciate your loyalty as an IHG One Rewards member and making IHG Hotels & Resorts your travel partner.
We strive to build a unique connection with you through the best service, and I'm sorry to learn that it didn't happen. I have shared your feedback with our hotel management, and I trust that all the necessary actions will be taken to address this matter. In addition, I have sent an email to you to discuss this further.
We hope you can allow us to gain your trust in our service.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
Welcome to our Holiday Inn Express & Suites Atlanta Buckhead Area hotel. Our location near Emory University, Children’s Healthcare, Piedmont Hospital, Shepherd Center and Mercedes Benz Stadium is perfect for business and leisure travelers alike. Our hotel is only three miles away from Mercedes Benz Stadium and Arena, which makes it a very convenient place to stay if you are planning to attend a Falcons Football game, a concert, a show, or an event like the annual Chick-fil-A Bowl .
While in Atlanta, be sure to explore the CNN Center, King Center , and Georgia Aquarium , just minutes from our hotel. A short drive will take you to the Fox Theatre or Six Flags of Atlanta . In need of retail therapy? Find everything and more at Atlantic Station, Phipps Plaza and Lennox Square . For a more unique shopping experience, check out Buckhead Village , one of Atlanta’s hidden gems; offering boutique shopping, exquisite restaurants, and trendy nightlife options.
Several amenities await you at our Atlanta Buckhead hotel. Start your day with complimentary, hot breakfast , and get a workout in our fitness center. Stay productive at our business center, and enjoy our other amenities like complimentary wifi and on-site parking. If you need to host an event, our meeting room is ideal and can hold up to 40 people. We look forward to seeing you soon at the Holiday Inn Express & Suites Atlanta Buckhead
Your staff was extremely rude. The room was a handicap room that I could barely fit my wheelchair in. The room was small. Your staff was argumentative with all the customers that we saw. Customer service was atrocious. I will not recommend this location at all.
Posted byCorporate
on6 April 2025
Hi Lnkelsey,
Thank you for staying at the Holiday Inn Express and Suites Atlanta Buckhead. We appreciate your loyalty as an IHG One Rewards Gold Elite member and for choosing IHG Hotels & Resorts as your travel partner.
We do our best to provide a comfortable experience every time, and I’m sorry to hear about your recent experience. I have shared your feedback with our local team, and I am confident that actions will be taken to address this. I have sent an email to discuss this further.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service