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    14 February 2017
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    21 April 2025
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Comfort meets convenience at Crowne Plaza Chicago O'Hare Hotel & Conference Center, just two miles from O'Hare International Airport. Enjoy the ease of a short walk to the nearby L station, offering direct access to Downtown Chicago, making it the ideal location for both business and leisure travelers. Explore Parkway Financial District, Allstate Arena, and the Fashion Outlets of Chicago with ease. With 55,000 square feet of event space, including a grand ballroom, amphitheater, and 27 meeting rooms, we cater to every occasion. Enjoy top-notch amenities like a free airport shuttle, Fitness Center, indoor pool, and free Wi-Fi. Savor onsite dining from our four restaurants and unwind in our guest rooms and upgraded suites with premium bedding. We are your gateway to the best of the Windy City!
 
Overall
1 out of 5
1 out of 5
Loud foreign people 10 people in a room
By Jake from Schaumburg
I saw 6 people walk out of the same room and more going inside they were extremely loud the whole night I had to leave at 1 am and find someone else to stay I was promised a call by management and that has yet to happen
Customer avatar
Posted by
on21 April 2025
Hello Jake,
I welcome your thoughts, and we are grateful you chose to stay at our Crowne Plaza Chicago Ohare Hotel & Conference Center, where we make business travel work. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Welcome to Candlewood Suites in Olathe, Kansas! Whether you're traveling for business or pleasure, our all suite hotel is the place for you. All of our apartment style suites come with fully equipped kitchens and signature amenities to make life on the road a little easier. We are only 30 minutes from Legends Outlet Mall, Sprint Center, Kaufman and Arrowhead Stadiums, and Downtown Kansas City. Located right off Highway 35, we are within minutes of The Mahaffe Stagecoach stop and Historic Farm, Garmin Headquarters, Intermodal in Edgerton KS , and The Ball Conference Center. Our free high speed internet keeps your work available anytime you need, or you can put the work down and relax with some iced tea in the gazebo. Cook up some good ol' KC style BBQ in our grill area/Gazebo and then work it off in our 24 Hour fitness center, or use your Key Card as a Free Pass to our Local YMCA. Make the Most of Your Stay at Candlewood Suites Olathe, Kansas. In your free time; see a live concert at Providence Medical Center Amphitheater, enjoy a day of shopping at The Great Mall of the Great Plains, or feel the NASCAR breeze at Kansas Speedway. Not only are we in a centralized location, you will be greeted every day with a smile from a staff that's ready to serve you 24 hours a day. No matter how long you're traveling, make Candlewood Suites Olathe your space to settle in.
 
Overall
1 out of 5
1 out of 5
Never again
By DeeS from Arkansas
Bed horribly uncomfortable. Sounded like a heard of elephants in the room above us. Worst part, tub so slippery, fell after putting one foot in, which resulted in landing on the floor ( hitting the toilet, wall and door on the way down) reported to staff who did not say or do anything . Just “oh, do you want to pay for the room with the card on file “
Customer avatar
Posted by
on21 April 2025
Hello DeeS,
I welcome your thoughts, and we are grateful you chose to stay at our Candlewood Suites Olathe - Kansas City Area, where you have space to settle in. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Our Hotel's Location in London, Ohio is the Place to Stay Situated right off of I-70, our London, OH hotel's location provides easy access to Columbus and many prominent businesses. Whether you have work in the city, or you're just looking to get away, our convenient location and amazing accommodations are sure to please. Business travelers looking for hotels in London, Ohio should know that we're the ideal choice. We provide amenities that are specifically designed to meet the needs of corporate guests, such as the 24 hour Business Center, which features free high speed Internet access and copy and print services. In addition, we're just a short drive from corporations like Stanley Electric, Target Distribution and Showa Aluminum. Our hotel's property in London, Ohio is a favorite of leisure travelers, because we're close to local attractions, as well as those of downtown Columbus. Enjoy activities like shopping at Ohio's largest flea market or participating in the Green Farm Equipment Auction. Take a day trip to Columbus to spend time at the famed Columbus Zoo or search for deals at Brice Outlet Mall. When you stay with us in London, OH, our hotel's facility provides you with choice amenities like an on-site Fitness Center, complimentary, hot breakfast bar, indoor pool and free high speed, wireless Internet access throughout the hotel. The staff of the Holiday Inn Express® London hotel is looking forward to making your stay memorable!
 
Overall
1 out of 5
1 out of 5
Dirty and No breakfast
By AY2025 from PA
We stayed in IHG hotel for the past 4 nights and this was by far the worst. The staff was not very welcoming to us when we arrived. Our room was lacking cleanliness, and was in need to general upkeep and remodeling.
When we arrived early at breakfast, there was nothing for me to eat. I had coffee, but I paid for the breakfast!!! I would love to request a refund for at least part of the cost of my stay.
The breakfast staff made excuses....our truck did not come - but there are grocery stores, right????
VERY disappointing I would NOT recommend this hotel.
Customer avatar
Posted by
on21 April 2025
Hello AY2025,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express London-Interstate 70 as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
At Holiday Inn York City Centre , you are conveniently located within the city walls and only minutes away from the heart of everything our historic city of York has to offer. A visit to the famous Jorvik Viking Centre is a must, a popular attraction for adults and kids alike, or take a walk down The Shambles , voted Britain’s Most Picturesque Street. We are also just minutes away from the famous Betty's Tea Room, pop in for an afternoon tea or just grab one of their famous Fat Rascals . Our hotel has 100 modern bedrooms with free Wi-Fi , comfy beds and walk-in showers. We also offer 3 meeting rooms with free Wi-Fi, accommodating up to 60 guests, and can tailor the layout to best suit your needs. Start your day with a hot buffet breakfast in our restaurant which is also open for dinner and kid's eat free. In the hotel bar, you can enjoy a snack or unwind with friends or family over a drink. Feel like staying in? Enjoy a meal from the room service menu. Holiday Inn York City Centre is conveniently located for all of the sights of York, but is also a great base for all the beautiful attractions and scenery in Yorkshire. We look forward to welcoming you.
 
Overall
2 out of 5
2 out of 5
Disappointing Family Stay
By Snodles from Spennymoor
I recently stayed at this hotel with my husband and my Son unfortunately the experience left a lot to be desired.
Upon arrival, we were surprised (and quite frankly a little put off) to be told there would be a £35 "damages hold" placed on my card. This wasn't mentioned at the time of booking and it felt like an unnecessary and unwelcoming demand right at check-in. I was also told breakfast hadn't been included, despite the fact that I always ensure it is. I had to show my confirmation email at the desk to get this corrected - a hassle that should have happened.
Later that night we were rudely awoken at 1:20am by the fire alarm, which terrified my son. We later found out it had been triggered by someone boiling water. Understandably my son was too frightened to go back to sleep in case there really was a fire. I had to go down to reception myself to make sure everything was actually okay. His sleep was interrupted for the rest of the night which was really upsetting.
To make matters worse the condition of the sofa bed was unacceptable. There was blood stains on the sheets, along with other marks and crumbs. The bedding looked like it hasn't been changed in months - just a mattress topper thrown over the mess. It made us question the overall hygiene standards of the room.
This stay was disappointing and stressful. The poor communication, lack of cleanliness and the way the fire alarm incident was handled really let this place down compared to our previous visits.
Customer avatar
Posted by
on21 April 2025
Hello Snodles,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn York City Centre as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Boca West! Our Boca Raton hotel is conveniently located right off Florida's Turnpike exit 75 inside the Lakeside Center shopping plaza. The hotel's location makes it easy for guests to reach the best shopping, sports, food, and entertainment. Ideal for business and sports travelers, our hotel in Boca Raton is located only 15 minutes away from Boca corporate park and FAU Stadium. Some of the amenities to expect from the hotel are free parking, free Wi-Fi access, free breakfast, 24-hour front desk, business center, heated pool, meeting facility, and a 24-hour fitness center. Expect the best from in room amenities as your comfort is our priority. Those amenities include mini fridge, microwave, coffee makers, 55 in LCD HD TVs, free local calls, work desk, plenty of closet space, and your choice of a king or a double bedded room. Our front desk staff is extremely knowledgeable on local attractions and restaurants. We look forward to having you and giving you a taste of True Hospitality!
 
Overall
1 out of 5
1 out of 5
Not A True Holiday Inn Express
By TheRealPez from Iron Mountain, MI
This place is old and run down. Needs a complete remodel. Rooms are old. Bathrooms are horrible. Tub so stained and gray would not take a bath. Water took 15 minutes to drain. Pool area poor. Pool needs to be scrubbed out. Girl at front desk has little knowledge. Printer in business center would not connect. Noisy air unit. IHG should remove this property from their listings.
Customer avatar
Posted by
on21 April 2025
Hello TheRealPez,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Boca Raton-West, where our guest's needs matter mmost. We value you as an IHG® One Rewards Diamond Elite member and your loyalty to our brands since 1999.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express & Suites, Bakersfield Airport, welcomes you to our incredible Kern County Hotel! We are conveniently located off CA-99, offering top-notch amenities and a great location that reduces driving time and provides you with the most comfortable stay possible. Our hotel is located in close proximity to Meadow Fields Airport , just 2.2 miles from the hotel and Bakersfield Amtrak Train Station 7 miles away. Business travelers can find many major corporations nearby while staying at our North Bakersfield hotel. Companies such as Flying Jay Refinery , Aera Energy and Chevron are all less than 10 miles away. The Mechanics Bank Arena, Theater and Convention Center are also just 5 miles away. The city of Bakersfield is home to numerous attractions, as well as dining and shopping in the downtown area where you will find many great specialty stores and restaurants. In addition, you'll love spending an evening at a live concert in Buck Owens Crystal Palace, just 5 miles from our location. Beyond Bakersfield, hotel guests can find many beautiful hiking trails, as well as the Buttonwillow & Famoso Raceway. We provide top-quality amenities that meets the needs of every traveler by starting the morning with our complimentary Express Smart Start HOT breakfast , complimentary high-speed wireless internet, 24-hour well-equipped Fitness Center, and a relaxing outdoor swimming pool.
 
Overall
2 out of 5
2 out of 5
looks are deceiving
By Niko from Santa Maria, Ca
The elevator had no air flow and was very warm. The pool needs a skimmer for guess to clear out debris. The worst was breakfast. The area was uncomfortably warm with the worst food we've ever eaten at a hotel. Bait (looks) and switch (taste). The coffee was good though.
Customer avatar
Posted by
on21 April 2025
Hello Niko,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites Bakersfield Airport as your travel partner. Thank you for being one of our valued guests and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy Value comfort and style in Waukesha, WI Find our modern hotel off I94-E on the southwest corner of Meadow Lane and Marshview Street, less than 3 miles from the Waukesha County Airport and Waukesha County Expo Center. Expect comfortable, contemporary accommodations and convenient on-site amenities, including a modern 24-hour Market, Fitness Center and complimentary Good all round breakfast, during your stay. Stay on top of your work in our 24-hour Business Center. In town for business, sports, or school? avid hotel Milwaukee West Waukesha is a quick drive to many facilities, including GE Healthcare, Skipper Bud's, Batteries Plus, Center Court Sports Complex, and Carroll University, to name a few. Whether you're in Waukesha for business or leisure, enjoy your stay at our modern hotel.
 
Overall
2 out of 5
2 out of 5
Can do better
By Phil from Racine, WI, USA
Premium priced, musty smells and lady bugs in first floor room. No meat on breakfast buffet and only one type of juice. Holiday Inn can do better!
Customer avatar
Posted by
on21 April 2025
Hello Phil,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Stevens Point, where our guest's needs matter mmost. We value you as an IHG® One Rewards Gold Elite member and your loyalty to our brands since 1997.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Step into the elegance of InterContinental Dublin, where warm Irish hospitality meets refined luxury. As you enter, be greeted by our stunning lobby, featuring a magnificent chandelier that sets the tone for your stay. Ideally located just minutes from Dublin’s top attractions, from the bustling Grafton Street to the historic Trinity College, you’ll find the perfect balance of exploration and relaxation.
 
Overall
2 out of 5
2 out of 5
Food tasted oily and uncomfortable bed
By Suzy from Ireland
Great location food was a let down was very oily wasn’t told that key card works lift , bed loads of dips in it. On leaving told there was a parking fee of 25
Customer avatar
Posted by
on21 April 2025
Hello Suzy,
It's always a delight for us to host your stays. We appreciate you choosing the InterContinental Dublin as your travel partner. Thank you for being one of our valued guests and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Soak in NYC’s inspiring atmosphere from the Holiday Inn New York City – Wall Street, a hotel with contemporary accommodations, city views and an unbeatable location in the heart of the Financial District. With our central location, guests can embrace all the Big Apple has to offer including Wall Street, the 9/11 Memorial, One World Trade Center, Battery Park, The Seaport and Pier 17, The Statue of Liberty, Staten Island Ferry and much more. Discover our thoughtful downtown Manhattan hotel amenities, including: a 24-hour business center, in-room desk & coffeemaker, free high-speed internet, great room rates and a fitness center to keep your workout on track! Situated within blocks of the New York Stock Exchange and Wall Street, you will especially enjoy our Lower Manhattan hotel location. The Holiday Inn New York City – Wall Street also puts you close to many of the city's major subway lines, making it easy to get around town or to your business meetings on time. Stay with us on your next trip to New York City and experience the comfort and convenience of this Wall Street - Financial District hotel!
 
Overall
3 out of 5
3 out of 5
No tuve buena experiencia
By Alaves from Veracruz
No se tuvo buena experiencia, no tenían el desayuno y ni café por las mañanas. Siempre me toca alguien que hable en español y esta vez nadie hablaba español. Realmente no fue una buena experiencia a lo que estamos esperando de la cadena de hoteles.
Customer avatar
Posted by
on21 April 2025
Buen día Alaves,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Platinum Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn New York City - Wall Street ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the NEWLY RENOVATED Holiday Inn Express & Suites Clifton Park NY. Stay productive and leave refreshed while visiting the surrounding areas of Saratoga Springs, Malta, Schenectady and Albany. Our central location is the ideal place while traveling for business or leisure. Located in the heart of the Luther Forest Technology corridor, business travelers love our proximity to GlobalFoundries, General Electric, Sysco Foods and more. Our convenient location off I-87 and 10 miles from Albany International Airport places you minutes from many attractions, including Saratoga Spa State Park, SPAC, and Clifton Commons. We're also a short drive from the famous Saratoga Race Course in Saratoga Springs and the Times Union Center in Albany. Every guest room and suite is equipped with a refrigerator, and microwave. Take advantage of our complimentary, reliable, high-speed WiFi access, heated, indoor pool, newly equipped Fitness Center and 24hour Business Center. Start your day with our free buffet breakfast enjoying many breakfast food favorites, including heart-healthy options to suit a variety of tastes. Don't forget to try out our make-your-own Pancake Machine! Take a stroll across the parking lot to Peddler's Restaurant for some lunch or dinner. "Stay Smart" and let us welcome you to our home in Clifton Park today!
 
Overall
2 out of 5
2 out of 5
Hotel is clean & comfortable
By Joanne from Norfolk, NY
Although the hotel is clean and comfortable, WATCH YOUR CREDIT CARD. Stayed twice in 16 days, each time was excessively charged for a one night stay. Had to wait 6 days for a credit to apply after several calls and even speaking with check in on my arrival. Mgr did comp me for the first night's error several days later. For my 2nd stay, I was actually charged for one night THE DAY BEFORE I checked in at a higher rate than my confirmation. Hotel charged me AGAIN when I checked in even after I told them I was already charged. Both charges are still on my account at this writing. We were given a Club Member bag upon check in the 2nd check in on March 26th...NOTHING for our first time on March 10th
Customer avatar
Posted by
on21 April 2025
Hello Joanne,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Clifton Park, where our guest's needs matter mmost. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
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