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Welcome to the Candlewood Suites Lake Charles, where you will find the perfect accommodation for both weekend getaways and long term extended stays behind every room door. We are conveniently located off I-210, 8.3 miles from Lake Charles Regional Airport (LCH) and within 1 mile of the cities two main attractions: Golden Nugget and Lauberge Du Lac Casinos & Resorts. As a guest of our Candlewood Suites here in Lake Charles, you will have convenient access to popular options such as Starbucks, Target, Cinemark Movie Theater, Buffalo Wild Wings, Texas Roadhouse, Local grocery stores, and shopping centers. Or take in a sports game by supporting McNeese University Cowboy & Cowgirls. We offer a more relaxed stay for all of our guests. Providing comfy suites with fully-equipped kitchens, free high-speed wireless internet, and we are pet friendly (fees apply). Our Candlewood Cupboard: on site 24-hour convenience store is a great stop for on-the-go meal options. Guest may use the outdoor grilling stations to whip up a meal, complimentary use of the laundry facility, and 24hr gym access.
 
Overall
3 out of 5
3 out of 5
Okay for one night
By RM23 from Houston, TX
Average at best stay. The room had a bad odor, the soap dispensers were not secure and the shower head was spraying all over the place.
Customer avatar
Posted by
on5 May 2025
Hi RM23,
We appreciate you staying at the Candlewood Suites Lake Charles South for your stay and for taking the time to leave us feedback. I see you have been a Silver Elite member with IHG One Rewards since 2022, and we appreciate your loyalty.
We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I'm sorry about what happened during your stay. Your concern has been documented and shared with the hotel management as a reference for improvement.
We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Candlewood Suites Lancaster West. Come experience the Amish Country or go shopping at some of the best designer outlets. The hotel offers complimentary Wi-Fi to all its guests, along with free parking. The property consists of a heated indoor pool and a general fitness center. We were built in 2017 and offer 85 rooms, each equipped with a full kitchen. This newly constructed hotel has four floors is located close to many destinations. We offer ADA accessible rooms and large suites. The hotel houses a cupboard where complimentary coffee is offered and guests may purchase snacks. Whether it’s a business trip, weekend getaway, or a reunion, we are here for your every need. We are 100% smoke free. The hotel is located right off of Route 30 and very close to many attractions. We are situated outside of Lancaster City. Guests will find many farmers markets and country charm throughout their stay in the area. Lancaster County has many different types of fairs, shows, and events going on all year long, please feel free to ask our front desk staff for local and current suggestions. We are also close to many large businesses. Some of the major businesses include Armstrong and Lift, located less than two miles away. Lancaster General Hospital is about fifteen minutes from us. We strive to satisfy all our guests. Please feel free to ask for anything you may need during your stay with us, Candlewood Suites Lancaster West is here for your hospitality.
 
Overall
2 out of 5
2 out of 5
2 Queen beds, suite with Kitchen but staff will not fix freezing pool
By SueVisitor from New York
The suite was suited for families with 2 queen beds and a full kitchen. The bathroom was large. However, the carpet was dirty and there a large amount of dust and garbage behind the furniture. Also, I saw and killed a couple of bugs there.
My kids wanted to go on vacation to play in the pool. However, their indoor pool water was freezing cold. We asked the staff and manager to raise the pool temperature but they did not do it. We asked everyday of our stay there. Also, there were other families asking for the same thing. But they did not fix it.
I will not return to this hotel.
Customer avatar
Posted by
on5 May 2025
Hi SueVisitor,
Thank you for staying at our Candlewood Suites Lancaster West to host your stay. We appreciate you choosing us for your travel accommodation.
We offer an efficient and frictionless experience for guests on the move. I understand your expectations, and I am sorry to learn about the issues encountered during your visit. I distributed your comments to our local area managers to monitor and improve the quality of our service.
We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Chantilly - Dulles Expo (Arpt) is conveniently located just 6 miles from Washington Dulles International Airport, and only 24 miles from downtown Washington, DC. Here you'll find a thriving business community and friendly faces. The Westfield's business complex, which is just 1 mile away, is home to the National Reconnaissance Office. Staying at our hotel in Chantilly also puts you near companies like HP, Engility, CH2M Hill, General Dynamics, Leidos, TASC, Aerospace, Lockheed Martin, Boeing, and Northrop Grumman. We're sure you'll value our 24-hour business center and six well-equipped meeting rooms that comprise over 2,500 square feet of event space. If leisure brings you here, you'll love all the shopping and great restaurants Chantilly has to offer, including Wal-Mart, located on site of the hotel. You can walk to the Dulles Expo Center to attend a flea market, trade show, clothing sale, or other consumer show. Because our hotel is so near to D.C., museums and national monuments are a short drive away. Closer still is the Udvar-Hazy Center of the National Air and Space Museum, located just two miles away. The Holiday Inn Chantilly is 100% smoke free. Our hotel's friendly staff, great amenities and excellent location make it a great place to stay. Make reservations today, and enjoy the large outdoor pool, 24-hour fitness center and on-site restaurant, Bob O's, at our hotel near D.C.
 
Overall
2 out of 5
2 out of 5
Great location, BUT
By Kimby from Virginia
Very disappointed that there was a known issue with the toilet in the room but it was booked out anyway and even after we had to call for someone to fix the issue the first night, they still didn't inform us there was an ongoing problem. The second night we had to be moved at 12:30 a.m. after continuing toilet issues.
Customer avatar
Posted by
on5 May 2025
Hi Kimby,
Thank you for staying at our Holiday Inn Chantilly-Dulles Exposition (Airport) to host your stay. We appreciate you choosing us for your travel accommodation since 2024.
We offer an efficient and frictionless experience for guests on the move. I understand your expectations, and I am sorry to learn about the issues encountered during your visit. I distributed your comments to our local area managers to monitor and improve the quality of our service.
We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover comfort and convenience at Staybridge Suites Charlottesville. Immerse yourself in our spacious all-suite accommodations, indulge in our complimentary breakfast, free airport shuttle, and enjoy our central location in Charlottesville, VA. Our guestrooms are designed with flexible spaces to relax and renew or get extra work done if you're traveling solo. You’ll also be equipped with a full in-suite kitchen, and everything you need to cook your favorite meals while on the go. Featuring a plush bed, premium linens, and your choice of soft or firm pillows, you’ll love the way you wake up feeling refreshed and ready for the day. Take advantage of our complimentary guest laundry facility and know you can always bring your furry friend. Start your trip to Charlottesville with a breathtaking view of Shenandoah National Park, then head out to explore nearby sites such as the University of Virginia, Jefferson Vineyards, Trump Winery, and John Paul Jones Arena, just to name a few. Hop on the Charlottesville Ale Trail to learn about and taste six local breweries, and then head to Michie’s Tavern for a delicious 18th-century inspired home-cooked meal you’ll never forget. We’re also surrounded by American History, including Thomas Jefferson’s Monticello home, and the Scottsville Museum. After a day of exploring, relax and unwind at our evening social Monday-Wednesday with complimentary beer, wine, and hors d’oevours.
 
Overall
1 out of 5
1 out of 5
Won’t be back
By Annabelle24 from NY
At 40,000 points for one evening I thought this would be a good spot to stay over on a road trip with my children. This was not the case. There was no one at the front desk when I arrived. After we had dinner, I went to put leftovers in the fridge and unload the cooler, however, the fridge and freezer were full of leftover food from a previous guest. I didn’t know how long this old food had been in there and was so grossed out I simply threw our food away. I didn’t want it in the fridge with a ton of old food. I was wondering why there were barely any pans. It was because they were in the fridge with old food in them! On top of that, the conditioner bottle in the shower was completely out. There was also no clean bedding for the sleeper sofa. In the closet there was an empty plastic linen bag and two pillows completely unbagged. Then, when we went down to breakfast, the coffee was out, the waffle mix was out. Guests were complaining. I went to find someone to replenish what was out. The biscuits were hockey pucks, hard as a rock. Tables weren’t wiped up. This was the absolute worst stay I’ve had at any hotel. It was absolutely not worth 40,000 points. Do better.
Customer avatar
Posted by
on5 May 2025
Hello Annabelle24,
Thank you for your stay at the Staybridge Suites Charlottesville Airport, Virginia. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last. I have also sent you a private message regarding your experience.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express® Pachuca hotel offers the comfort, technology and services you are looking for to enjoy your days in Pachuca, Hidalgo. Located in one of the most important avenue of the city, Blvd. Luis Donaldo Colosio, where you can find public transportation at anytime of the day or move to principal places of the city like Galerías Pachuca, just 5 minutes from us; 15 minutes from Hidalgo Stadium and the bus station; or 15 minutes from the Soccer University. Also, you can find different options for food, restaurants like: Italianni´s, Tacos Don Abel y Parrilladas García or cafeterias like: Cake House and 3 30. Between us, also you can find Intermedica Hospital and Cedrus Institute. Stay with us during your business trip to the industrial zones of Sahagún just 30 minutes and Tizayuca just 45 minutes from the hotel. Explore the Mountain Corridor and all the small towns often called, Pueblos Mágicos. Visit Real del Monte, Huasca de Ocampo and Mineral del Chico and amaze yourself with their beautiful views and gastronomy. After a long day, relax in our comfortable guestrooms with Wi-Fi, drink a Dolce coffee or simply keep yourself away from stress in the indoor pool. For the next day, don´t forget to take an express breakfast included in all our rates. Will be waiting for you hotel Holiday Inn Express® Pachuca
 
Overall
3 out of 5
3 out of 5
Habitación ok servicio pesimo
By Edgar from Sinaloa
Resaltó la suciedad de la alberca y el pésimo servicio del personal. Fueron muy groseros y despistas en su servicio seguridad y recepción. No hicimos cosas indebidas acatamos el reglamento. P
Customer avatar
Posted by
on5 May 2025
Buen día Edgar,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Gold Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn Express Pachuca ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Durango Hotel Strategically located in the industrial zone of Durango, the Holiday Inn® Durango Hotel is 10 minutes from the Durango International Airport and the new Logistics and Industrial Center. We are strategically located near the most important companies, such as: Delphi, Siemens, Honda, Toyota, Grupo Armas, Yazaki, DAWS, Grupo Bacis, PEPSICO International, Sigma Alimentos, Grupo LALA, Grupo Cuauhtémoc Moctezuma, Bachoco, Unilever, Kenworth, MAQSA, Grupo Modelo and Volkswagen. It also offers easy access to the main avenues and you can reach the center of Durango in fifteen minutes. Business and leisure travelers prefer us. We offer unique amenities in the city such as beautiful green areas, private parking, complimentary laundry room, fully equipped Fitness Center and several areas for you to relax such as an indoor pool, a jacuzzi, a sauna and a Spa. Enjoy delicious meals at Las Ventanas Restaurant, where we offer a varied breakfast buffet. During lunch and dinner you can try the house specialty of salmon and tuna. We also put at your disposal a Business Center and a large convention center with the assistance of professional staff to guarantee the success of your events.
 
Overall
3 out of 5
3 out of 5
Recepción
By Vivi from Cd. Juárez
No se me dió la bienvenida como socia del programa, no sé si fue por que mi reserva fue por puntos, pero no se sintió la bienvenida como en otros hoteles de la cadena. También hice una reserva con hab. King size con refri y me dieron una regular, tuvieron que subir un refri a mi hab. También, se me hizo muy extraño que me dijeran que el beneficio de la salida tardía era bajo disponibilidad que porque el día siguiente tenían muchas salidas… Eso jamás me había pasado. Todo la estadía estuvo muy bien, solamente que tengan en cuestión las bienvenidas.
Customer avatar
Posted by
on5 May 2025
Buen día Vivi,
Gracias por compartir estos comentarios sobre su estadía. Apreciamos que haya elegido nuestro Holiday Inn Durango para sus necesidades de viaje y siga prefiriendo a IHG Hotels and Resorts.
Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que en esta ocasión su estancia fue distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to 4-Star Superior Hotel Holiday Inn Lubeck. Our hotel is located directly at the historic Castle Gate, not far from numerous sights, such as the Holsten Gate and the Niederegger marzipan café. We look forward to welcoming you with sincere hospitality that is so typical for our Hanseatic city! Experience, enjoy and feel comfortable! You spend the night in modern rooms (minimum size 25 sqm, air-conditioned) with Lubeck flair, furnished with additional seating accommodations, a desk, free WLAN and 39 inch LED TV as well as coffee and tea utensils and a bottle of water. Enjoy our gym and spa area with different cardio devices, a heated pool as well as a sauna, which can be used free of charge by all hotel guests. Relaxing massage and beauty treatments can be booked on request and subject to availability. You will find a mixture of lifestyle and dining culture in the modern KOCHWERK Lubeck restaurant with adjacent sun terrace. Due to the skilful mixture of cosy living room and British club atmosphere, it is made for a dynamic business lunch or a relaxed, enjoyable evening. The kitchen offers you the best of international delicacies, straight from head chef Kai Otto Jacobson's travel case. Make sure to also pay a visit to our modern bar with lounge flair, offering international cocktails and and cool drinks.
 
Overall
1 out of 5
1 out of 5
Thieving STAFF
By Scottish
Had passports and bank cards stolen.
No help from staff DONT STAY!
Customer avatar
Posted by
on5 May 2025
Hello Scottish,
Thank you for your stay at the Holiday Inn Lubeck, Germany. I appreciate your IHG One Rewards Silver Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better. I have also sent you a private message regarding your experience.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
All-Suites Queretaro Hotel Whether your visit is for business or pleasure, the Staybridge Suites® Queretaro Hotel is the right place to make a home away from home. For your convenience, free shuttle to near areas, industrial parks and airport is offered with previous reservation. Located near the industrial zone, you will find major companies like Samsung, Nestle, Mabe, Bombardier, Michelin, Santander, Faurecia , CNH , General Electric and the Queretaro Industrial Park, the Opción Industrial Park and Benito Juarez Industrial Park. Our comfortable and spacious suites fully equipped are designed to make your short or extended stay a unique and pleasurable experience. Every morning you enjoy a delicious American breakfast buffet and, in the evenings, rest at the on-site pool. From Monday to Thursday, join The Social for free drinks, snacks and chats with other guests.
 
Overall
3 out of 5
3 out of 5
Decepcionante
By Manu from Guanajuato
Hotel requiere mejorar dos servicios de urgencia: aire acondicionado realmente no enfría y aunque pedí lo revisaran, no mejoró. Ante estos calores recientes, es crítico para descansar un aire acondicionado. Alimentos están mucho mejor en otros hoteles descansar la cadena, ejemplo, Puebla.
No regreso definitivamente, ni lo recomiendo.
Customer avatar
Posted by
on5 May 2025
Buen día Manu,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Gold Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Staybridge Suites Queretaro ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel in the main avenues, close with quick and easy access to hospitals, laboratories, pharmacies, and doctors. Holiday Inn® Guadalajara Select hotel, located on main avenues Lázaro Cárdenas and López Mateos that will connect you with industrial zones, commercial and tourist, at night you will enjoy the beautiful view of cable-bridge Puente Matute Remus or from the lobby the iconic Stampede Glorieta between Chapalita and Minerva. 220 rooms, restaurant Girasoles, cafe Starbucks, a heated pool on the top floor with a spectacular view of the city, meeting rooms for events, Wi-Fi, laundry self-service, and the gym will make your stay pleasant. Close to Expo Guadalajara, the convention center main with events such as AFIDA, ARLAG, Intermoda, Confitexpo, Ferretera, FIL, IFES, EXPO Mueble for short-distance shopping with La Gran Plaza, Plaza del Sol, Galerias, Andares, for sporting events easy access to Akron Stadium (Chivas), Charros Stadium, Scotiabank Aquatic Center, and of course to Historical Center of architecture and unique beauty. For fun trips, we connect you with show forums such as Telmex Auditorium, Diana Theater, Galleries Theater, and VFG Arena, where great artists perform or enjoy events, like Shakira, etc. We hope to welcome you at  Holiday Inn® Guadalajara Select on your next visit to Guadalajara.
 
Overall
3 out of 5
3 out of 5
Atención y servicio
By Jorge
Buen día estuve en Guadalajara solo una noche y después de estar en Mazatlán con una atención excelente y amable, Guadalajara dejó mucho que desear, cosas tan sencillas como dar los buenos días y responder de manera amable, al hacer el check out la chica de recepción carente de servicio y atención, adicional tienen un plan de ahorro de energía que te dan 500 puntos adicionales mismos que nunca vi en mi app y la chica ni idea para solucionar esa duda
Customer avatar
Posted by
on5 May 2025
Buen día Jorge,
Gracias por compartir estos comentarios sobre su estadía. Apreciamos que haya elegido nuestro Holiday Inn Guadalajara Select para sus necesidades de viaje y siga prefiriendo a IHG Hotels and Resorts.
Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que en esta ocasión su estancia fue distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Award Winning Hotel near Bowling Green State University Welcome to the Holiday Inn Express Bowling Green. We are just 1 mile from Bowling Green State University and minutes away from local downtown Bowling Green Restaurants and shopping. We host students, family members, faculty, alumni, and anyone coming to visit the BGSU Falcons. Our hotel is conveniently located just minutes from Magna Vehtek and other local area businesses. It is just a short drive to the Wood County Fair Grounds where you can enjoy events such as the National Tractor Pull Championship . You can also enjoy a sporting event at the Stroh Center or enjoy the hockey game at the Slater Family Ice Area Our accommodations also offer free Wi-Fi, parking and hot breakfast. Maintain your workout routine at our 24-hour fitness center or go for a swim in out indoor heated salt water pool. Each room is equipped with a microwave, mini-refrigerator, Keurig coffee maker, and 43" TV.
 
Overall
1 out of 5
1 out of 5
Unethical Management
By jaw6446 from North Baltimore, OH
The hotel manager lied and charged me $350 a month after I stayed with no evidence. The hotel manager refused to call me and she was very rude to my wife prior to the stay. I will avoid and recommend avoiding this hotel.
Customer avatar
Posted by
on5 May 2025
Hello jaw6446,
Thank you for your stay at the Holiday Inn Express & Suites Bowling Green. I appreciate your IHG One Rewards Platinum Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better. I have also sent you a private message regarding your experience.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
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