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Introducing something old and something new to the heart of Warsaw's trendy Nowy Swiat district, welcome to the Hotel Indigo® Warsaw – Nowy Swiat. Our boutique hotel mixes chic contemporary design with historic architecture. Guest rooms offer city views, free WiFi and air-conditioning, and some have balconies. We are steps from Nowy Swiat street and a short walk from the enchanting Old Town. You can discover fascinating art across the road at the National Museum, and walk to performances at the towering Palace of Culture and Science. Muzeum Narodowe 06 metro station is moments away. Wind down in our steam room, enjoy inventive Polish cuisine with a modern approach in FLO restaurant.
 
Overall
3 out of 5
3 out of 5
Additional charge was incurred after the stay
By Josh from Hong Kong
An additional charge was found in my billing after the stay, I raised an enquiry to the hotel and was being told that the charge was to recover the minibar used (1x Glenfiddich Whisky). I has no idea why this was happened and replied the hotel that my wife and I don't drink alcohol and had not used the minibar. Unfortunately no further reply was given.
Customer avatar
Posted by
on13 May 2025
Hi Josh,
Thank you for staying at our Hotel Indigo Warsaw - Nowy Swiat. We welcome you as a new member with IHG® One Rewards and for making IHG Hotels & Resorts your travel partner.
We are committed to providing an effortless and authentic service. I am sorry to learn that it didn't happen. I have shared your comments with our local team. I also sent you a private message, and I hope you can take a moment to check it when you have the chance.
We hope you'll consider staying with us again to restore your confidence.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay Smart at Memphis Hotel's Convenient Location The Holiday Inn Express® Memphis Southwind Newly Renovated Hotel is located in southeast Memphis, just off of Highway 385. With convenient access to Downtown Memphis, this suburban location is ideal for Business and Leisure Travel. The Hotel is located 1 mile from the FedEx International Headquarters and close to the Southwind corporate area, which is home to many businesses. Guests can entertain clients at nearby TPC Southwind, home of the FedEx St Jude Classic on the PGA tour. A shuttle is available for our corporate travellers (Restrictions Apply). There are plenty of choices for entertainment and recreational activities. Mike Rose Soccer Complex and the University of Memphis are both convenient to the property, presenting guests with the option to participate in, or observe a range of athletic events. Many guests enjoy visiting the Memphis Zoo and Graceland, both having World-Class Facilities. The hotel's exceptional amenities include free high-speed, wireless Internet access and a complimentary Express Start breakfast buffet. You can stay on your schedule with convenient facilities such as a guest laundry room and a 24-hour Fitness Center. No matter your reason for traveling to Memphis, the hotel's friendly staff invites you to "Stay Smart".
 
Overall
2 out of 5
2 out of 5
Don't Do IT
By AJRupe80 from Cabot, Arkansas
I do not recommend this hotel for your stay. The staff was rude, breakfast is non-existent, had a horrible experience. The "store" had nothing in it.
Customer avatar
Posted by
on13 May 2025
Hi AJRupe80,
Thank you for staying at our Holiday Inn Express & Suites Memphis Southwind and sharing your experience. We appreciate you always choosing IHG Hotels and Resorts for your travel needs as an IHG One Rewards Silver Elite member since 2024.
We invite joy by making every stay brighter and full of possibilities. I'm sorry to learn about what happened. I shared your comments with the local hotel management team. I'm confident that your feedback will help us improve.

We hope you will continue to choose IHG Hotels and Resorts in your future travel plans!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay with Us on Your Next Trip to London, KY Our hotel's conveniently located halfway between Knoxville, TN and Lexington, KY right off of I-75. Because the Holiday Inn Express® London, KY hotel is situated in the foothills of the Appalachian Mountains, you'll enjoy beautiful views year-round. If you're coming to the area for work, we offer a variety of great business amenities. Our property has over 700 sq. ft. of flexible meeting and event space, as well as a 24-hour business center with copy services, a personal computer and free Wi-Fi access. In addition, companies like Sara Lee and St. Joseph Hospital are near our hotel in London, Kentucky. This hotel's location is great for leisure travelers, too! Outdoor enthusiasts are glad that we're only a few miles from the Levi Jackson Wilderness Road State Park and Laurel Lake. Bargain hunters appreciate that Flea Land Flea Market is in close to proximity. The World Chicken Festival takes place every year in London, KY, and our hotel's guests also enjoy this event, which has contests, parades, rides and, of course, chicken. In addition to an ideal location, we have great amenities. Every morning, we serve the complimentary, hot Express Start Breakfast Bar, featuring our signature cinnamon rolls. It's sure to be one of the best free breakfasts in London, Kentucky! Our hotel's indoor pool and fitness center also allow you to keep up with your daily workout routine while on the road.
 
Overall
3 out of 5
3 out of 5
Stay
By Jgmk from Indy
I reserved 2 nights but chose to leave a day early (checkout at 2 pm).
Overall stay was good - but there was no hot water to take a shower. When I spoke to the man at the front desk he said it happens when a lot of people shower.
This is not acceptable. It does not happen when the system is properly designed and operating.
Customer avatar
Posted by
on13 May 2025
Hi Jgmk,
Thank you for staying at the Holiday Inn Express and Suites London. We appreciate you as one of our Gold Elite members with IHG One Rewards.
We strive to provide practical and efficient travel for all our guests. I am sorry to learn that some aspects of your visit turned out otherwise. We truly value your experience. I have shared your feedback with our local team, and I am confident they will address it for improvement.
We hope to remain your first choice for business and leisure travel.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy all the excitement that the Big Apple offers when staying at the Holiday Inn New York City – Times Square. Nestled in the heart of the bustling Garment District, our Midtown Manhattan hotel is steps away from the city’s must-see attractions, including Hudson Yards, Madison Square Garden, The Javits Center, Times Square, Bryant Park, Herald Square and much more! Dine at our on-site restaurant, Latitude 39, serving breakfast, lunch, brunch, dinner, and happy hour. For further exploring, our location offers easy access to public transportation. The 42nd St. Port Authority Bus Terminal and New York Penn Station are located less than a half-mile from the hotel. If you’re looking to travel like the locals, try renting a Citi-bike and enjoy the amazing food, shopping and sightseeing in the city that never sleeps. After a day of exploring the lively city, relax and rewind in our renovated guest rooms. On top of sweeping NYC views, our inviting Midtown hotel offers a variety of thoughtful amenities and perks that appeal to all our guests – from children to business travelers! Some of our key features include: kids stay and eat for free, affordable room rates, in-room desk & coffee-maker, free high-speed Internet, an on-site Business Center and a 24-hour Fitness Center. We look forward to making our Times Square hotel your home away from home!
 
Overall
2 out of 5
2 out of 5
Would not stay here again.
By OldMan34 from London
The bigest issue is the lifts, there are two for 35 floors. If you get them in the 'busy' time, we waited 30 minutes for a car we could get into.
If you have any issues don't expect the hotel to do anything about it.
The noise levels from the street at night do not allow for uninterupted sleep.
Customer avatar
Posted by
on13 May 2025
Hi OldMan34,
Thank you for staying at our Holiday Inn New York City - Times Square. We appreciate your loyalty as an IHG One Rewards Gold Elite member and for making IHG Hotels & Resorts your travel partner.
We do our best to provide a comfortable experience every time, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your feedback with our local team, and I am confident that steps will be taken to address the concerns you mentioned.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
A stylish hotel in a Grade II listed building with an art deco restaurant and free WiFi Crowne Plaza® Liverpool John Lennon Airport hotel is within easy reach of Liverpool and Manchester via the M57 and M62 motorways, which are only an 11-minute drive away. Drop your car off in the large car park and take a direct train into the city centre from Liverpool South Parkway station, eight minutes away by bus. Liverpool John Lennon Airport is just five minutes away by car. A Crowne Plaza® Meetings Concierge is your point of contact for organising events. The spacious Aerial Suite and Blenheim De-Havilland Room host social dinners and corporate functions, and you can also hold conferences in the 12 modern meeting rooms with smart TVs. The hotel is connected with free WiFi. Many of Liverpool's attractions are within a half-hour's drive, including the famous football pitches Goodison Park and Anfield Stadium. There's shopping and dining at Liverpool ONE complex, and music fans love The Cavern Club. You can dine our brand new restaurant, "spk.", which serves the best local cuisine - or as scousers say, scran. Or have a cocktail in our comfortable lounge bar. The hotel is located in the heritage-listed, 1930s former Speke Aerodrome building. You can spot vintage aircraft on a nearby apron as you eat breakfast in the former arrivals hall. Enjoy access to the David Lloyd Leisure club and enjoy the Swimming Pools, Sauna, Steam Room or Gym.
 
Overall
2 out of 5
2 out of 5
Warning they charge you in USD so your bank charges fees
By Me101 from York
This is a lovely hotel, we had our wedding reception here in the past. There is nothing to fault the Staff, the service is perfect
Then it's all ruined by charging you in USD This adds additional fees as you get charged by your bank
We will never return while this charging policy is in place
Customer avatar
Posted by
on13 May 2025
Hi Me101,
Thank you for staying with our Crowne Plaza Hotels & Resorts Liverpool John Lennon Airport. We appreciate you as a Silver Elite member of IHG One Rewards.
We strive to express comfort and relaxation to our guests. I understand your concern, and I'm sorry to learn about what happened. Your feedback is incredibly valuable to us, as it helps us continuously improve and enhance the guest experience. We genuinely appreciate your time and insights.
Additionally, please know that as per the terms and conditions of our Points & Cash option, transactions are billed to the card in U.S dollars. You can find the fine print on our website. Kindly visit this link: https://www.ihg.com/content/gb/en/customer-care/member-tc.html (under Section 58).
I hope we remain your first choice in hotels, as we do our best to make every moment memorable.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express and Suites Fort Stockton, Texas! Our 100% smoke-free Holiday Inn Express and Suites - Fort Stockton hotel provides travelers with a convenient location off I-10, less than a mile from Pecos County Airport and just two miles from downtown Fort Stockton, TX. Our hotel's corporate guests are just minutes from area businesses, including Bridgestone Americas' Texas Proving Ground and Chaparral. Pecos County Memorial Hospital is also nearby. With such business perks as 500 square feet of flexible meeting space, a 24-hour Business Center and free high-speed, wireless Internet access in every room, our hotel makes it easy to stay productive. Leisure travelers enjoy easy access to popular area attractions, such as Annie Riggs Memorial Museum, Grey Mule Saloon and the famous Paisano Pete, near our hotel's location. While in Fort Stockton, Texas, tourists can find entertainment at Stockton Plaza or Desert Pines Golf Course. And, of course, every trip must include a tour of Historic Fort Stockton and Fort Stockton Museum. From free hotel-wide, wired and wireless Internet access to the sparkling outdoor pool and well-equipped Fitness Center, our amenities ensure that patrons are comfortable while in Fort Stockton, TX. The hotel's complimentary, hot Express Start Breakfast Bar provides a great start to each day, and our helpful staff is always available. We hope you will stay at our Fort Stockton hotel!
 
Overall
2 out of 5
2 out of 5
Comfortable Room
By Pattycakes from Houston, TX
Road trip...traveling w/o reservation. I should have made reservation online or via 1-800-Holiday prior to arriving. We were greeted and told there were no king beds available only queen standard room and king suites. I decided to check online for a better price on the suite. Online showed a king room available...decided to call 800 # to confirm. Upon calling, confirmed king room available (guess the link between reservations and actual hotel were not compatible), but I was honest and stated that I was at the hotel and was told by the front desk there was not a king room available...booked a king suite. Wonder what the front desk would have done had I unknowingly booked a king room prior to arrival...given me the king suite for the king room price???
Pet peeves...no ice...told that the workers staying at the hotel had taken all the ice to fill ice chests...then told Walmart was down the street...REALLY?? No coffee pot in room for making coffee/tea...REALLY???
Positives...bed was comfortable and room was quiet.
Customer avatar
Posted by
on13 May 2025
Hi Pattycakes,
Thank you for staying at our Holiday Inn Express and Suites Fort Stockton. We appreciate your loyalty as an IHG One Rewards Platinum Elite member.
We strive to offer an efficient and frictionless experience. I’m sorry your experience was not as expected. I have shared your feedback with our hotel management, and I trust that they will take the necessary steps to address the issues you highlighted.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Walla Walla Hotel Guests Wine, Dine and Unwind After flying into Walla Walla Regional Airport (ALW) , you can relax at the Holiday Inn Express® Walla Walla in "a town so nice they named it twice." Close by is historic downtown, and within walking distance of several wineries, these pet-friendly accommodations are a smart choice. If you're visiting for business in Walla Walla , lodging at this hotel ensures efficiency with Free wired and Wi-Fi access and a 24-hour Business Center to streamline communication. Filled with education, events, & top-notch performing arts during the year are Whitman College, Walla Walla University & Community College nearby. Corporate guests will appreciate the location with companies close by like Key Technology, Nalco Limited, Albertson’s, Nelson Irrigation, Coffey Communication, & US Army Corp. of Engineers. Also available are top notch facilities, Providence St. Mary’s and Walla Walla General Hospital. Leisure guests discover incredible attractions in Walla Walla, WA. Enjoy more than 100 wineries, including Leonetti Cellar and L'Ecole No. 41. Check out the "Stay and Play" package deal with the Wine Valley Golf Club . Don't miss a day on the slopes at picturesque Ski Bluewood! After a busy day, enjoy the indoor, heated pool or relax in the spa. Indulge in a fresh-baked cookie and a cold glass of milk, served every evening.
 
Overall
2 out of 5
2 out of 5
Hard Pass
By Motherbuck from Idaho
From the stench of vomit lingering in the hallway and the closed hot tub to the dirty chair in the room, we were disappointed in our choice of lodging. HIE did allow us to check out early, which was appreciated. For a few dollars more, our room at the Marcus Whitman was a lovely upgrade.
Customer avatar
Posted by
on13 May 2025
Hi Motherbuck,
Thank you for staying at the Holiday Inn Express Walla Walla. We appreciate your preference for IHG Hotels & Resorts for your travel needs.
We strive to provide an efficient stay in a place that feels fresh and focused. I am sorry to learn about your experience. I have shared your sentiments with our management team, and I am positive that they will look into this for improvement.
We hope to remain your trusted choice, as we are committed to making your experience worthwhile.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Located in the heart of Ulaanbaatar, Holiday Inn Ulaanbaatar offers modern comfort and convenience, just a 15-minute walk from Chinggis Khaan Square. Our prime location ensures easy access to local attractions, shopping, and dining, including the Government House and many cultural landmarks nearby. Our rooms are designed with your comfort in mind, offering stunning views of Bogd Khan Mountain, spacious workstations, and high-speed Wi-Fi, making it ideal for both business and leisure stays. Enjoy a delicious array of local and international dishes at our Innjoy Restaurant, perfect for breakfast, lunch, and dinner. For those on business, we offer a range of meeting rooms and a grand ballroom that accommodates up to 300 guests, ideal for conferences, weddings, and special events. After a busy day of meetings or exploring the city, unwind and relax at our Titem Sports Bar, where you can enjoy a cold drink, catch the latest sports events, or share a meal with friends in a lively and casual setting. Whether you're visiting for business or leisure, Holiday Inn Ulaanbaatar promises an experience full of comfort, convenience, and genuine Mongolian hospitality. We look forward to welcoming you to our hotel and making your stay in Ulaanbaatar unforgettable.
 
Overall
1 out of 5
1 out of 5
Rubbish Restaurant Staff
By Anonymous from Chengdu,China
The price of this hotel is totally unjustified, it is more expensive than the more upscale hotels nearby. If it were not for my loyalty to IHG,I would never have chosen this hotel.
First of all, thank you for upgrading me to a suite. I appreciate it very much.
But other than that, everything else was terrible. The suite only had a TV in the bedroom. There was a TV wall and TV mount in the living room, but no TV.
The wireless network was very unstable. The room I stayed in was 901. I could search for 801, 1001, and even 1201 wifi, but there was no 901, so I couldn't use the TV projection function.
The shower was very difficult to operate. Please send someone to guide me. I called twice and waited for an hour, but no one came. I had to go out for dinner first. After returning from dinner, I called twice again, and the staff came to help guide me. It turned out that it was not that I didn't know how to use it, but that the shower was almost broken and difficult to open.
The worst experience was in the restaurant. When checking in, we chose drinks as the welcome gift. There were two of us staying in. Other hotels gave two drink coupons, but this hotel only gave one. I took the drink coupon to the restaurant to use it. The drink coupon said drink & snack. All the staff in the restaurant told me that “&”does not mean and, but or. I asked the front desk for help. The front desk coordinated with the restaurant and asked them to give me snack. As a result, when I left the restaurant, I was asked to sign and pay.
All the staff had no smiles on their faces.
I have never had such a bad experience in any IHG hotel. This is the first time I give a bad review.
Customer avatar
Posted by
on13 May 2025
Hi Valued Guest,
We value your unwavering support as a Platinum Elite member of IHG One Rewards. Thank you for staying at the Holiday Inn Ulaanbaatar.
We are committed to upholding a global reputation for service, comfort, and value. I am sorry to learn about what happened. I have notified our hotel management about your sentiments, and I am positive that they will look into this. I also sent you an email to discuss this further. I hope you can read it when you have the time.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Business hotel in Aerocity near Delhi Airport Stay at Holiday Inn New Delhi International Airport , a highly recommended 5-star hotels near IGI Airport. Located just minutes from Terminal 3, the 5-star hotel in Aerocity New Delhi offers complimentary Wi-Fi and Airport transfers on select rates. Travelers love our seamless connectivity to the premier business hubs like Worldmark, DLF Cybercity, Udyog Vihar and Gurgaon . The Aerocity metro station , located just 2-minutes’ walk away, provides quick and easy access to various parts of the city. Speak to our travel desk to visit the premier attractions in and around Delhi such as Qutub Minar, Red Fort and Lotus Temple; the Taj Mahal in Agra and the historical palaces and forts of Jaipur . The hotel’s proximity to premium shopping hubs like Central Aerocity, DLF Promenade and Ambience Mall makes it a preferred choice for the discerning business and leisure travelers. All 265 guest rooms and suites are elegantly designed and feature LED satellite TV, a pillow menu, an iPod docking station and triple glazed windows for a peaceful sleep experience. Embark on a diverse culinary journey with our award-winning on-site restaurants & bar , offering the finest cuisine. Other facilities include round the clock in-room dining, Spa & Salon, a fitness center, and an outdoor pool. The hotel’s 8000 sq. ft. of flexible meeting and banquet space can accommodate up to 400 guests.
 
Overall
1 out of 5
1 out of 5
Very Poor Management
By RS-rs from Linconshire
The Hotel is OK to stay however the management at the hotel is very poor - I lost my £2500 worth of Rado watch in the hotel room ( in other words) this is being stolen and no one at the hotel took any responsibility or interest despite of repetitive chasing up the issue
Will never stay here again or recommend to any one
Customer avatar
Posted by
on13 May 2025
Hi RS-rs,
We appreciate your unwavering support as a Gold Elite member of IHG One Rewards. Thank you for staying at the Holiday Inn New Delhi Aerocity.
We are committed to providing dependable value for all guests, and I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have also sent an email to you to discuss this further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Balance Work with Life at our Rockville Hotel​ EVEN® Hotel Rockville-Washington D.C. Area is just steps from the Twinbrook Metro Station, providing easy access to Washington D.C., Baltimore, Gaithersburg, and Glenmont​. ​Our wellness hotel in Rockville features modern, relaxing guest rooms with in-room fitness equipment, spa-inspired bathrooms, and complimentary nightly tea service. Keep up with your routine with our best-in-class 24-hour Fitness Center and healthy dining options. EVEN Hotel Rockville- Washington, D.C. Area is pet-friendly. We also offer flexible event spaces​ for your business event. ​Take a day trip to Washington D.C.'s famous memorials, tour the Smithsonian Museums and the National Mall. Head to Baltimore and explore the Inner Harbor, and The Maryland Science Center. Bethesda is mere minutes away, offering great shopping and dining options. Business travelers will also be close to Deloitte, GlaxoSmithKline, Kaiser Permanente, Walter Reed National Military Medical Center, U.S. Food and Drug Administration, Holy Cross Hospital and the National Institute of Health.
 
Overall
3 out of 5
3 out of 5
Comfortable bed and clean room. Price gouging
By Gioooo from Rockville, MD
Hotel was very clean and bed was comfortable however I did notice alot of price gouging, $20 for guests parking per night is quite outrageous and the hotel was not very forthright about this price upon booking and of if they did post it it was not clearly legible. No microwave in room was annoying
Customer avatar
Posted by
on13 May 2025
Hi Gioooo,
Thank you for staying at our EVEN Hotel Rockville - Washington District of Columbia Area. We appreciate you choosing IHG Hotels and Resorts for your travel accommodations.
We’re determined to provide a space where guests can have a pleasant lodging experience and I'm sorry for what happened during your stay. I have shared your comments with the hotel management, and I trust that the actions to be taken will make your next stay with us better than the last.
Thank you for your positive feedback about our hotel. We hope to welcome you back!
Many Thanks,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
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