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Europe's Reviews
 
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Europe's Review Comments
 
Holiday Inn® Maidenhead/Windsor is a modern hotel and is close to the M4 and only 20 minutes by car from Heathrow Airport (LHR). We’re just 6 miles from the centre of Windsor, and a direct train from Maidenhead station, a mile and a half away, can whisk you into London Paddington in 36 minutes. Have a day out with the kids at LEGOLAND® Windsor Resort or experience the excitement of horse racing at Ascot Racecourse, both within a short drive. If you’re planning a conference or big event, book one of our 10 flexible meeting rooms, which include a banquet room with space for 350 guests. Refreshments and tasty catered meals are available on request. At our Maidenhead hotel guests can enjoy: Complimentary onsite parking, Free WiFi, 24-hour room service. Savour a delicious full English breakfast or evening meal in the newly renovated open lobby, and meet friends over a snack or a Starbucks coffee. Swim laps in our heated indoor swimming pool, lounge around in our whirlpool hot tub, work out in the gym or simply relax in the sauna and steam room. Thoughtful touches like a pillow menu, mini-fridge and coffeemaker in our rooms and suites help ensure a comfortable visit, and Kids Stay and Eat Free.
 
Overall
4 out of 5
4 out of 5
Great food
By Jamie from Reading
Nice hotel, stayed many years now for family birthday. Food was exceptional this time
Customer avatar
Posted by
on1 February 2017
Dear Jamie,
Thank you for your kind review, really pleased to see whilst staying for a family celebration all was well and everyone enjoyed their time.
Chef will be delighted with your food comments and I will be sure to pass this on.
Hope we can continue to welcome you back soon!
Kind regards
Robert Head
Operations Manager
0points
0of 0voted this comment as helpful.
 
At Athenaeum InterContinental Athens, discover contemporary design and impeccable service. Our award-winning conference centre sets the stage for exceptional business events, complemented by elegant dining experiences that exude understated luxury. Explore the city's ancient sites, such as the amazing Acropolis, or take in the breathtaking views from Lycabettus Hill. Return to the hotel for a delightful evening, where champagne cocktails add a touch of opulence to your Athens experience.
 
Overall
3 out of 5
3 out of 5
All good for a quick stop
By Sabby75 from Los Angeles, CA
Nice property with great view of Parthenon (at an additional cost). Friendly and professional staff but no free access to pool/spa area was a negative.
Customer avatar
Posted by
on1 February 2017
Dear Sabby75,
Thank you for having chosen to stay at the Athenaeum InterContinental Athens whilst travelling on business. As a valued Gold Elite IHG Rewards Club member, we truly value your feedback and are delighted to learn that you enjoyed our staff service as well as the breathtaking view from your room. With regards to our recreational facilities, may we take this opportunity to clarify that our pool is free of charge for hotel guests and operates during the summer months. Concerning our spa facility, we would like to explain that it is operated by an external company and charges apply for use of its facilities as well as for treatments. We thank you again for your valuable comments and look forward to welcoming you back on your return trip to Athens.
Yours sincerely,
Martha Pallis
Guest Relations Manager
0points
0of 0voted this comment as helpful.
 
A welcoming Guildford hotel with a health club and great meeting facilities. Holiday Inn® Guildford Hotel is around a 10-minute drive from both the town centre and the M25 motorway. Guildford station is nearby, and trains reach London in under 45 minutes. Royal Surrey County Hospital and the University of Surrey are within walking distance, and Surrey Sports Park is next door. The whole family can enjoy Thorpe Park and Chessington World of Adventures theme parks, both around a half-hour drive away. LEGOLAND® Windsor Resort can be reached in 40 minutes. Our conference centre provides business guests with fantastic facilities, including 15 meeting rooms with refreshments available on request. The Club Suite is perfect for weddings or celebrations. At this hotel, you can enjoy: - Free Wi-Fi - Full English breakfast - 24-hour room service - Bar - Free parking for guests booking directly - Kids stay and eat free Dine in the hotel's newly renovated open lobby and bar area or if the weather is good, on the outdoor terrace. Get energised in the Spirit Health Club's gym or indoor pool, and after a busy day unwind in the sauna or steam room before retiring to an inviting room.
 
Overall
2 out of 5
2 out of 5
Basic
By EJ88 from UK
Basic accommodation, handy ;location for the hospitals, Rooms and bathrooms in particular are tired and not the cleanest.
Customer avatar
Posted by
on1 February 2017
Dear Guest,
I am most concerned to hear how disappointed your were with your stay. I can offer no excuse only my sincere apologies. You can see from previous reviews this is not typical of our usual high standards. I have forwarded your comments on to our Operations Manager for his immediate review. I do hope we have the pleasure of welcoming you back in the near future, in order to restore your faith with us.
With renewed apologies, I remain
Michelle Gillham, Hotel's PA
0points
0of 0voted this comment as helpful.
 
Experience West London at our modern hotel Crowne Plaza London Ealing is in West London, less than 3 miles from Wembley Stadium and Park Royal Business Centre, connected to Centre London by the Central line from Hanger Lane tube station right at our doorsteps. Planning a meeting, day of sightseeing or shopping, you can reach your destination in Central London within 25 minutes. We are well connected with Heathrow Airport (LHR) by A40. Host an event in any of our five meeting rooms, which can seat up to 85 delegates. Our smart breakout café has drinks and snacks to keep everyone going, and our experienced team will ensure things run smoothly. Upgrade to our Business Lounge with a selection of free drinks and canapes served in the afternoon. The hotel is well-placed for major concerts and sporting events at the SSE Arena and Wembley Stadium. Famous West End Theatres, iconic Soho, Notting Hill, Hyde Park and Oxford Street are easily reachable by short tube ride. We are delighted to offer: - Onsite parking - Free Wi-Fi - 24-hours gym - 24-hrs room service The sophisticated West 5 Brasserie offers a selection of international dishes and is a perfect place to celebrate birthdays, anniversaries, or family gatherings. Relax with your friends in our Bar with Sky Sports TV, drinks, or Starbucks coffee.
 
Overall
5 out of 5
5 out of 5
Crowne plaza
By Mr selfridge from S wales
Lovely clean and fresh hotel. Beautiful interior. Comfortable and spacious rooms.
Customer avatar
Posted by
on1 February 2017
Dear Mr Selfridge,
Thank you so much for taking the time to review your recent stay with us.
I am glad you enjoyed your stay and our rooms and hope to welcome you back again in the not too distant future.
Kind Regards,
Elise Clara
Front Office Manager
0points
0of 0voted this comment as helpful.
 
A welcoming Guildford hotel with a health club and great meeting facilities. Holiday Inn® Guildford Hotel is around a 10-minute drive from both the town centre and the M25 motorway. Guildford station is nearby, and trains reach London in under 45 minutes. Royal Surrey County Hospital and the University of Surrey are within walking distance, and Surrey Sports Park is next door. The whole family can enjoy Thorpe Park and Chessington World of Adventures theme parks, both around a half-hour drive away. LEGOLAND® Windsor Resort can be reached in 40 minutes. Our conference centre provides business guests with fantastic facilities, including 15 meeting rooms with refreshments available on request. The Club Suite is perfect for weddings or celebrations. At this hotel, you can enjoy: - Free Wi-Fi - Full English breakfast - 24-hour room service - Bar - Free parking for guests booking directly - Kids stay and eat free Dine in the hotel's newly renovated open lobby and bar area or if the weather is good, on the outdoor terrace. Get energised in the Spirit Health Club's gym or indoor pool, and after a busy day unwind in the sauna or steam room before retiring to an inviting room.
 
Overall
5 out of 5
5 out of 5
Friendly staff and great food.
By Robbie from South Wales
Staff could not do more to help. Food exceeded my expectations. I recommend this hotel.
Customer avatar
Posted by
on1 February 2017
Dear Guest,
Thank you for taking the time to post a review following your recent stay. I am delighted to hear how much you enjoyed your stay. I do hope we have the pleasure of welcoming you back in the near future.
Kind regards
Michelle Gillham, Hotel's PA
0points
0of 0voted this comment as helpful.
 
Central Saint-Nazaire hotel near beaches and local businesses, with free Wi-Fi Set beside the estuary of the Loire, the Holiday Inn Express® Saint Nazaire hotel is five minutes' drive from  Gare de Saint-Nazaire train station. Nantes Atlantique Airport (NTE) is 50 minutes away by taxi. Local businesses within easy reach by car include the STX shipyard , Airbus and the Total Refinery at Donges. You can explore museums aboard the 1950s Espadon submarine and the  Escal’Atlantic ocean liner in the submarine base opposite the hotel. A short walk will take you to shops in the heart of Saint-Nazaire, or down to the beach for a relaxing stroll or swim. At this hotel you can enjoy: - Free Wi-Fi - A continental Express Start Breakfast buffet included in the room rate - Computers and a printer available 24/7 in the lobby The hotel’s 75 comfortable rooms all have desks and flat-screen TVs, plus you can choose from a  pillow menu to help ensure a good night’s sleep. At the end of the day, relax with drinks and snacks at the bar . Cyclists are welcome. The hotel has a bike storage room and repair equipment. The friendly front desk team is happy recommend cycling routes. If you’re going out for the evening, there are several restaurants  within walking distance, and you can catch drama, music and films at the Saint-Nazaire Théâtre , 100 meters away.
 
Overall
5 out of 5
5 out of 5
Still going strong
By Lighthouse Fed from South Florida
Good to see that with the new year most of the familiar faces are still in place. As always they make this property the special property that I feel it is. There are little things that can always improve (like additional places to hang over garments in the room) but the team overall is very receptive to comments and suggestions. Some new additions to the breakfast bar are appreciated (egg boiler) as well as the rotation of fresh fruits, meats and cheeses. Room temperature and window noise are still a small challenge but portable heaters (for the really cold nights) and alternative rooms are offered when available. It is the promptness of the reaction and always positive attitude of the team there that makes these small things easily forgotten and the overall stay memorable.
Customer avatar
Posted by
on1 February 2017
Dear LeStat2016,
Many thanks one more time for your great comment and your loyalty as an IHG Rewards Club Elite member.
Your feed back is very important for us to improve our services
Hope to welcome you again soon
Our hotel is your home !
Warm regards
Laurence HEBTING, GM and staff
0points
0of 0voted this comment as helpful.
 
Experience West London at our modern hotel Crowne Plaza London Ealing is in West London, less than 3 miles from Wembley Stadium and Park Royal Business Centre, connected to Centre London by the Central line from Hanger Lane tube station right at our doorsteps. Planning a meeting, day of sightseeing or shopping, you can reach your destination in Central London within 25 minutes. We are well connected with Heathrow Airport (LHR) by A40. Host an event in any of our five meeting rooms, which can seat up to 85 delegates. Our smart breakout café has drinks and snacks to keep everyone going, and our experienced team will ensure things run smoothly. Upgrade to our Business Lounge with a selection of free drinks and canapes served in the afternoon. The hotel is well-placed for major concerts and sporting events at the SSE Arena and Wembley Stadium. Famous West End Theatres, iconic Soho, Notting Hill, Hyde Park and Oxford Street are easily reachable by short tube ride. We are delighted to offer: - Onsite parking - Free Wi-Fi - 24-hours gym - 24-hrs room service The sophisticated West 5 Brasserie offers a selection of international dishes and is a perfect place to celebrate birthdays, anniversaries, or family gatherings. Relax with your friends in our Bar with Sky Sports TV, drinks, or Starbucks coffee.
 
Overall
1 out of 5
1 out of 5
Not Crowne Plaza standard
By KB77 from Hull
Staff in the bar / brasserie were atrocious. Asked 4 times for water which never arrived. Wasted 40 minutes trying to order dessert from waitresses who were very obviously ignoring us. Went to bar to complain and was told there was no manager so walked out without paying as we could not waste any more time waiting for the bill to be brought. Complained at reception and was given free drink card - did not use it because we didn't want to deal with the horrible staff again.
Room was missing the extras expected from a Crowne Plaza - soap, face cloth, water, hot drinks, biscuits, sleep kit, pillow selection. Room was stinking hot but air con would only put out more heat and windows do not open. Bathroom door would not shut. Bath and shower were far below Crowne Plaza standard, towels were thin and scratchy and reception would not provide face cloth when asked.
Still haven't received welcome amenity points.
This appears to be a Holiday Inn that has put a Crowne Plaza sign on but not bothered to raise their standards.
Customer avatar
Posted by
on1 February 2017
Dear KB77,
Thank you very much for choosing Crowne Plaza London Ealing.
I am very sorry to learn of your disappointment. It is never our intention for guests to leave dissatisfied therefore if you would like to discuss your feedback in further detail, please do not hesitate to contact the hotel directly at elise.clara@cp-londonealing.co.uk
I look forward to hearing from you soon.
Kind Regards
Elise Clara
Front Office Manager
-1point
0of 1voted this comment as helpful.
 
Discover an oasis in Geneva's diplomatic district at InterContinental Genève. Nestled in the charming Petit-Saconnex, our hotel is minutes from the United Nations headquarters, Lake Geneva, upscale shopping and just ten minutes from Geneva International Airport and Geneva Cornavin Train Station. Experience our elegant rooms and savour exquisite cuisine at our restaurants. Relax at our seasonal outdoor pool, stay active in our 24-hour fitness centre and enjoy a luxurious spa experience.
 
Overall
5 out of 5
5 out of 5
Pleasant welcome by the Hotel team
By Cfrendell from Warwick, UK
All of the hotel team we came into contact with were happy, helpful and a pleasure to be around. Service was excellent and all very timely.
Customer avatar
Posted by
on1 February 2017
Dear Guest,
Thank you very much for your review of our hotel and for your comments regarding our teams. We appreciate your loyalty as a Spire IHG® Rewards member and I am pleased to hear that you enjoyed the hotel services. A positive guest experience is something our staff takes great pride in, so we value your feedback.
We look forward to welcoming you again.
Best regards,
Jurgen Baumhoff
General Manager
0points
0of 0voted this comment as helpful.
 
Just two minutes' walk from the heart of Essen, Holiday Inn® Essen – City Centre is around the corner from the Limbecker Platz shopping mall. A five-minute walk away, Berliner Platz subway stop is two stops from Essen HBF station, served by regional, InterCity Express and InterCity trains. The hotel is a five-minute drive from the A40 motorway and 25 from Düsseldorf International Airport. Also, you are just a 10-minute drive from Messe Essen trade fairs. A short drive gets you to Museum Folkwang, with its expansive modern art collections. The monumental Zollverein complex, a former colliery 15 minutes' drive from the hotel, explore Germany's mining industry. Host events for up to 99 guests in the hotel's five naturally lit conference rooms. There's free WiFi throughout the hotel and on-site parking is available for a fee. Enjoy restful nights in the spacious rooms, some with sofa beds ideal for children – and kids stay and eat free. Begin your day with a generous breakfast and, later, dine on German and international cuisine in the hotel's modern restaurant or out on the terrace. Work out in the mini-gym or unwind in the sauna before relaxing with a drink in the lobby bar.
 
Overall
4 out of 5
4 out of 5
Rundum zufrieden
By IPM17
Durch den Aufenthalt in Ihrem Hotel wurde meine Zeit an der IPM positiv begleitet.
Customer avatar
Posted by
on1 February 2017
Sehr geehrter IPM17,
vielen Dank für Ihre Buchung im HOLIDAY INN Essen City Centre und Ihr positives Feedback. Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt bei uns zufrieden waren und alles gepasst hat.
Wir hoffen sehr, dass wir auch bei Ihrem nächsten Besuch in Essen wieder Ihre Gastgeber sein dürfen und wünschen Ihnen bis dahin alles Gute!
Mit freundlichen Grüßen
Julia Zimmermann
Empfangsleitung
0points
0of 0voted this comment as helpful.
 
Experience West London at our modern hotel Crowne Plaza London Ealing is in West London, less than 3 miles from Wembley Stadium and Park Royal Business Centre, connected to Centre London by the Central line from Hanger Lane tube station right at our doorsteps. Planning a meeting, day of sightseeing or shopping, you can reach your destination in Central London within 25 minutes. We are well connected with Heathrow Airport (LHR) by A40. Host an event in any of our five meeting rooms, which can seat up to 85 delegates. Our smart breakout café has drinks and snacks to keep everyone going, and our experienced team will ensure things run smoothly. Upgrade to our Business Lounge with a selection of free drinks and canapes served in the afternoon. The hotel is well-placed for major concerts and sporting events at the SSE Arena and Wembley Stadium. Famous West End Theatres, iconic Soho, Notting Hill, Hyde Park and Oxford Street are easily reachable by short tube ride. We are delighted to offer: - Onsite parking - Free Wi-Fi - 24-hours gym - 24-hrs room service The sophisticated West 5 Brasserie offers a selection of international dishes and is a perfect place to celebrate birthdays, anniversaries, or family gatherings. Relax with your friends in our Bar with Sky Sports TV, drinks, or Starbucks coffee.
 
Overall
4 out of 5
4 out of 5
choice of green
By eellaa
the hotel is offering choice of green programme, to hang the tab panel at the door before 14:00 means guests do not require house keeping service and would get 500 points per night which i joined it and hopefully i would get 1000 points extra.
Customer avatar
Posted by
on1 February 2017
Dear l222,
Thank you for taking the time to review your stay at the Crowne Plaza London Ealing and for being an IHG Gold member.
I am glad you had a nice stay with us and that you decided to go green with our Green Choice programme.
I hope to see you again soon,
Kind Regards,
Elise Clara
Front Office Manager
0points
0of 0voted this comment as helpful.