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    31 January 2017
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Europe's Review Comments
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A modern Newcastle hotel in quiet grounds just outside the city the Holiday Inn® Newcastle - Gosforth Park hotel sits in a peaceful setting close to the junction of the A1/A19 roads. Direct trains run to Newcastle from Cramlington Station, seven minutes' away by car. Business guests are within 15 minutes' drive of Nelson Industrial Estate, Apex Business Village, Quorum Business Park and Cobalt Business Park. The hotel's 10 meeting rooms hold up to 400 people. There's free Wi-Fi throughout the hotel. Eight electric charging points have been installed supplied by Project EV. Enjoy Newcastle's nightlife, watch the football at St. James' Park or catch the races at Newcastle Racecourse, all an easy distance from the hotel. Alnwick Castle, where the first two Harry Potter movies were filmed, is 30 minutes' away by car and Bamburgh Castle where Indiana Jones 5 has recently been filmed is 40 minutes' away by car. Enjoy a walk in the sprawling grounds, clock a few laps in the leisure club's indoor pool or wind down in the spa bath. Residents must book for spa treatments. Please call direct at 0191 2019965. Linger with a coffee or snack in the comfortable Open Lobby, or sip a cool beer on the patio. The formal dining serves an English and continental buffet breakfast and bistro meals. In this family-friendly hotel, you can chill out and Kids Stay and Eat Free.
 
Overall
4 out of 5
4 out of 5
Weekend Stay
By Mike37 from West Midlands
I had booked four rooms for two nights, for various members of my family. Overall, our stay was good and I felt it was good value for money. We made good use of the swimming pool and gym, and all of the staff were friendly and helpful. However there were a few minor issues, for example it seemed that the room refurbishment was not quite complete as there were no bedside lamps in room 39. I slept well on the first night but on the second night I was disturbed by the noisy fridge and also the bathroom extractor fan came on at around 6:30am. My son found his room to be rather cold and had to ask for the temperature to be adjusted - there was some improvement but the room was still cool. However these glitches would not stop me using this hotel again.
Customer avatar
Posted by
on2 February 2017
Dear Mike37
Thank you for your feedback regarding your recent stay with us.
We are sorry to learn of your glitches that you had during your stay with us. We will investigate these to ensure that this does not happen again. The team are thrilled to learn that you will be returning and we look forward to welcoming you back in the near future.
Kind regards
Hotel Team
0points
0of 0voted this comment as helpful.
 
A modern Newcastle hotel in quiet grounds just outside the city the Holiday Inn® Newcastle - Gosforth Park hotel sits in a peaceful setting close to the junction of the A1/A19 roads. Direct trains run to Newcastle from Cramlington Station, seven minutes' away by car. Business guests are within 15 minutes' drive of Nelson Industrial Estate, Apex Business Village, Quorum Business Park and Cobalt Business Park. The hotel's 10 meeting rooms hold up to 400 people. There's free Wi-Fi throughout the hotel. Eight electric charging points have been installed supplied by Project EV. Enjoy Newcastle's nightlife, watch the football at St. James' Park or catch the races at Newcastle Racecourse, all an easy distance from the hotel. Alnwick Castle, where the first two Harry Potter movies were filmed, is 30 minutes' away by car and Bamburgh Castle where Indiana Jones 5 has recently been filmed is 40 minutes' away by car. Enjoy a walk in the sprawling grounds, clock a few laps in the leisure club's indoor pool or wind down in the spa bath. Residents must book for spa treatments. Please call direct at 0191 2019965. Linger with a coffee or snack in the comfortable Open Lobby, or sip a cool beer on the patio. The formal dining serves an English and continental buffet breakfast and bistro meals. In this family-friendly hotel, you can chill out and Kids Stay and Eat Free.
 
Overall
2 out of 5
2 out of 5
Bistro Nightmare
By antony from Yorkshire
Poor over priced and cold food, which i wasnt charged for after waiting 2 hours.
Customer avatar
Posted by
on2 February 2017
Dear anthony
We are sorry to learn of your dining experience with us and a full investigation is being held into this.
We thank you for bringing this to the attention of a manager on shift that evening, we do hope that we are able to welcome you back to the hotel in the near future.
Kind regards
Hotel team
0points
0of 0voted this comment as helpful.
 
A modern Newcastle hotel in quiet grounds just outside the city the Holiday Inn® Newcastle - Gosforth Park hotel sits in a peaceful setting close to the junction of the A1/A19 roads. Direct trains run to Newcastle from Cramlington Station, seven minutes' away by car. Business guests are within 15 minutes' drive of Nelson Industrial Estate, Apex Business Village, Quorum Business Park and Cobalt Business Park. The hotel's 10 meeting rooms hold up to 400 people. There's free Wi-Fi throughout the hotel. Eight electric charging points have been installed supplied by Project EV. Enjoy Newcastle's nightlife, watch the football at St. James' Park or catch the races at Newcastle Racecourse, all an easy distance from the hotel. Alnwick Castle, where the first two Harry Potter movies were filmed, is 30 minutes' away by car and Bamburgh Castle where Indiana Jones 5 has recently been filmed is 40 minutes' away by car. Enjoy a walk in the sprawling grounds, clock a few laps in the leisure club's indoor pool or wind down in the spa bath. Residents must book for spa treatments. Please call direct at 0191 2019965. Linger with a coffee or snack in the comfortable Open Lobby, or sip a cool beer on the patio. The formal dining serves an English and continental buffet breakfast and bistro meals. In this family-friendly hotel, you can chill out and Kids Stay and Eat Free.
 
Overall
4 out of 5
4 out of 5
My stay at the HI Gosforth Park
By JazzyJeff69 from UK
Nice hotel - convenient for my business requirements and ideally situated just off the A1.
However the breakfast is very poor - not much options if you are not a full English breakfast person. No fresh juice served - a horrible powder mix dispensed from a machine is not pure juice.
The mattress is also way too soft for my liking - need to provide rooms with firmer mattresses.
The windows are poorly fitted - a lot of draught coming through - when you have the heater on - it is very noisy.
Needs to improve the heating system in the rooms.
Gym and swimming pool are nice aswell as the surrounding gardens.
Customer avatar
Posted by
on2 February 2017
Dear jazzyjeff69
Thank you for your feedback. We value all guest feedback as this allows us to address any issues and improve our service to all guests.
We do hope that you will return again in the near future.
Kind regards
Hotel team
0points
0of 0voted this comment as helpful.
 
A stunning city centre hotel located in the heart of Nottingham. Crowne Plaza® Nottingham is the perfect setting for business, pleasure and leisure. The hotel offers 17 fully equipped meeting spaces for up to 400 guests, with a dedicated Crowne Plaza Meetings Director on site, a conference café and food and drink options to match your requirements. Thanks to our Sleep Advantage programme, you’ll enjoy a great night’s rest, with premium bedding, quiet zones and a guaranteed wake-up call. Workout or indulge in a beauty treatment in our Urban Escape spa, or wind down in the heated pool and sauna. Enjoy a hot breakfast at Lace Makers, and visit Swatch Restaurant, Bar & Lounge for a relaxed evening of delicious food and drinks. Known worldwide for the legendary adventures of Robin Hood, Nottingham has something for everyone. You can discover its history at the Nottingham Castle Museum & Gallery, have a great night out at the Lace Market with a great selection of bars and restaurants or explore Hockley, where you will find an intriguing range of vintage clothing stores and bijoux boutiques. The Theatre Royal and Royal Concert Hall are only a short walk from the hotel and present an eclectic programme of drama, dance and popular musicals all year round. Nottingham Station has direct trains to London, Birmingham and Manchester, and East Midlands Airport is only 25 minutes away. Onsite parking is also available.
 
Overall
2 out of 5
2 out of 5
Cold restaurant area!
By NNamyerg from Worcester uk
Good parking, nice reception, very cold bar restaurant area, under refit. Exec lounge poor and unmanned, had to request lock removed! Child in loung running wild smashing computer chair into glass fridge door, customer loading the beer into pushchair along with full fridge of sparkling water. Worst lounge I've been in!
Customer avatar
Posted by
on2 February 2017
Dear NNamyerg
Thank you very much for taking the time to post your review.
I am sorry that you were disappointed with the visit and please rest assured I do take your genuine concerns seriously. I will certainly investigate this with the team and put in place the corrective actions. I am sorry that we let you down.
We look forward to re-launching the hotel in early April after the multi million pound renovations and I do hope that you will decide to stay with us again so that we can demonstrate that we do usually get things right and show off the new look facilities.
Once you have a suitable date in mind please contact me and I would be happy to take care of the arrangements personally should you wish and ensure that you have a more enjoyable stay with us.
Kindest regards
David Clements
General Manager
0points
0of 0voted this comment as helpful.
 
Perfectly positioned for both business and leisure travellers, Holiday Inn Express Bedford offers easy access to key transport links and local attractions. Located just a short drive from Bedford train station, our hotel provides direct connections to London and Milton Keynes. We're conveniently close to the M1 and A421, with London Luton Airport less than 45-minutes away. Get up close with exotic animals at Woburn Safari Park, just 10-miles away, or marvel at the historic aircraft collection at Shuttleworth. Thrill-seekers can head to Silverstone Circuit, less than an hour's drive, for race days and exhilarating driving experiences. Nature enthusiasts will love wandering through serene lakes, meadows and woodlands at Priory Country Park, or exploring the grandeur of Wrest Park, an 18th-century mansion with stunning gardens and a sculpture gallery. For a taste of local culture, visit The Higgins Bedford, a museum and art gallery that tells the rich history of the region. In the evening, enjoy top-notch entertainment at Bedford Corn Exchange or unwind with a brewery tour and a pint at Brewpoint. After a day of exploration, retreat to your comfortable room featuring free Wi-Fi and a flat-screen TV. Satisfy your appetite with our on-site dining options, offering a variety of pizzas, curries and refreshing drinks from the bar. Start your morning right with our free breakfast buffet, featuring a selection of both continental and hot options.
 
Overall
5 out of 5
5 out of 5
Easy access with comfy stay
By AllieH from Cheltenham
About 10 mins drive from Bedford town centre. Very popular hotel with easy access to main routes. Warm and welcoming staff, good internet access, added bonus with free breakfast, plenty of choices plus some hot options. Is set behind small service station, but this wasn't a problem.
Customer avatar
Posted by
on2 February 2017
Thank you AllieH for taking the time to review our hotel, We are very pleased with all your feedback, We hope you come back and visit us again. Kind Regards. Jena Smith. Duty Manager
0points
0of 0voted this comment as helpful.
 
A stunning city centre hotel located in the heart of Nottingham. Crowne Plaza® Nottingham is the perfect setting for business, pleasure and leisure. The hotel offers 17 fully equipped meeting spaces for up to 400 guests, with a dedicated Crowne Plaza Meetings Director on site, a conference café and food and drink options to match your requirements. Thanks to our Sleep Advantage programme, you’ll enjoy a great night’s rest, with premium bedding, quiet zones and a guaranteed wake-up call. Workout or indulge in a beauty treatment in our Urban Escape spa, or wind down in the heated pool and sauna. Enjoy a hot breakfast at Lace Makers, and visit Swatch Restaurant, Bar & Lounge for a relaxed evening of delicious food and drinks. Known worldwide for the legendary adventures of Robin Hood, Nottingham has something for everyone. You can discover its history at the Nottingham Castle Museum & Gallery, have a great night out at the Lace Market with a great selection of bars and restaurants or explore Hockley, where you will find an intriguing range of vintage clothing stores and bijoux boutiques. The Theatre Royal and Royal Concert Hall are only a short walk from the hotel and present an eclectic programme of drama, dance and popular musicals all year round. Nottingham Station has direct trains to London, Birmingham and Manchester, and East Midlands Airport is only 25 minutes away. Onsite parking is also available.
 
Overall
1 out of 5
1 out of 5
Poor , incompetent , unprofessional
By Toni's from Swansea
It's owned by crowne plaza, but not operational as crowne plaza should be,
Mostly disappointed in a number of issues .
Customer avatar
Posted by
on2 February 2017
Dear Toni's
Thank you very much for taking the time to post your review.
I am sorry that you did not enjoy the stay with us. We did unfortunately lose one lift last weekend as well as experiencing a major fault with the heating. Both of these have now been repaired but this will have impacted your stay. I am sorry,
I would be very happy to discuss your genuine concerns with you in more detail so perhaps you would be kind enough to contact me directly.
I look forward to hearing from you very soon.
Kindest regards
David Clements
General Manager
0points
0of 0voted this comment as helpful.
 
A modern Newcastle hotel in quiet grounds just outside the city the Holiday Inn® Newcastle - Gosforth Park hotel sits in a peaceful setting close to the junction of the A1/A19 roads. Direct trains run to Newcastle from Cramlington Station, seven minutes' away by car. Business guests are within 15 minutes' drive of Nelson Industrial Estate, Apex Business Village, Quorum Business Park and Cobalt Business Park. The hotel's 10 meeting rooms hold up to 400 people. There's free Wi-Fi throughout the hotel. Eight electric charging points have been installed supplied by Project EV. Enjoy Newcastle's nightlife, watch the football at St. James' Park or catch the races at Newcastle Racecourse, all an easy distance from the hotel. Alnwick Castle, where the first two Harry Potter movies were filmed, is 30 minutes' away by car and Bamburgh Castle where Indiana Jones 5 has recently been filmed is 40 minutes' away by car. Enjoy a walk in the sprawling grounds, clock a few laps in the leisure club's indoor pool or wind down in the spa bath. Residents must book for spa treatments. Please call direct at 0191 2019965. Linger with a coffee or snack in the comfortable Open Lobby, or sip a cool beer on the patio. The formal dining serves an English and continental buffet breakfast and bistro meals. In this family-friendly hotel, you can chill out and Kids Stay and Eat Free.
 
Overall
5 out of 5
5 out of 5
Happy Customer
By Gill992 from Scotland
I always stay at this hotel when I'm working in the area as I know i will have a nice room and meal at the end of the day with great service
Customer avatar
Posted by
on2 February 2017
Dear Gill992
Thank you for your lovely comments, we look forward to welcoming you back.
kind regards
Hotel team
0points
0of 0voted this comment as helpful.
 
A stunning city centre hotel located in the heart of Nottingham. Crowne Plaza® Nottingham is the perfect setting for business, pleasure and leisure. The hotel offers 17 fully equipped meeting spaces for up to 400 guests, with a dedicated Crowne Plaza Meetings Director on site, a conference café and food and drink options to match your requirements. Thanks to our Sleep Advantage programme, you’ll enjoy a great night’s rest, with premium bedding, quiet zones and a guaranteed wake-up call. Workout or indulge in a beauty treatment in our Urban Escape spa, or wind down in the heated pool and sauna. Enjoy a hot breakfast at Lace Makers, and visit Swatch Restaurant, Bar & Lounge for a relaxed evening of delicious food and drinks. Known worldwide for the legendary adventures of Robin Hood, Nottingham has something for everyone. You can discover its history at the Nottingham Castle Museum & Gallery, have a great night out at the Lace Market with a great selection of bars and restaurants or explore Hockley, where you will find an intriguing range of vintage clothing stores and bijoux boutiques. The Theatre Royal and Royal Concert Hall are only a short walk from the hotel and present an eclectic programme of drama, dance and popular musicals all year round. Nottingham Station has direct trains to London, Birmingham and Manchester, and East Midlands Airport is only 25 minutes away. Onsite parking is also available.
 
Overall
3 out of 5
3 out of 5
Poor for crowne plaza
By paul200000 from manchester
Horrible room, ignorant check in staff, not what I expect from a crowned plaza
Customer avatar
Posted by
on2 February 2017
Dear Paul200000
Thank you for taking the time to post your review.
I am very sorry to read that you did not experience the bast of stays with us and especially regarding the team. This is most unusual as you will note from other reviews.
We are currently as I am sure you will have noticed undergoing a major renovation which will transform the look and feel of the hotel and dramatically upgrade the bedrooms which I would agree are now looking very tired.
I would very much like to have the chance to discuss your concerns in more detail with you personally so if you would be kind enough to contact me I would be happy to speak to you personally.
I look forward to hearing from you.
Kindest regards
David Clements
General Manager
0points
0of 0voted this comment as helpful.
 
 Crowne Plaza Hotels &amp; Resorts Amsterdam - Schiphol
Crowne Plaza Hotels & Resorts Amsterdam - Schiphol
Crowne Plaza Amsterdam - Schiphol befindet sich in Hoofddorp , nur 4 Minuten (per Zug) vom Internationalen Flughafen Amsterdam Schiphol entfernt. Das Stadtzentrum Hoofddorp ist in Laufreichweite und bietet Einkaufsm glichkeiten und Restaurants. Im 40 Minuten-Takt werden Shuttle zum Flughafen und auf Anfrage ins nahe gelegene Gesch ftszentrum angeboten. Das Hotel hat 242 Zimmer und bietet eine exklusive Club Lounge , Restaurant und Bar und den Sunflower Freizeit Club , Fitnessraum und Solarium. Der Tagungsbereich mit 13 voll ausgestatteten Veranstaltungsr umen erm glicht Veranstaltungen f r bis zu 450 Personen. Wir organisieren gerne die Einzelheiten w hrend Sie Ihren Aufenthalt im Crowne Plaza Amsterdam - Schiphol genie en, dem Platz wo Sie tagen und entspannen k nnen.
 
Overall
4 out of 5
4 out of 5
Great room and breakfast, small gym
By kuusysi from Helsinki, Finland
The room was big and comfortable and the breakfast selection was excellent. Overall, a pleasant stay at a very low rate so the value for money was brilliant.
The fitness room is very small, and even though it has the basic (but not great) equipment, the lack of space makes it quite uncomfortable if you're not on your own there.
Also, the information about the shuttle service could be better as I had to wait for 20 minutes at the airport and I couldn't find any details on the schedule.
Customer avatar
Posted by
on2 February 2017
Dear kuusysi,
Thank you very much for leaving a review on our website. As an IHG® Platinum Elite Rewards Club Member, we truly value your feedback. We are very pleased to hear you had a pleasant stay with us. Great to read you appreciated your room and enjoyed the breakfast. Your feedback is very much appreciated and will be shared with the team. Please feel free to contact us at sales.amsterdam@lhmeu.com, so that we can provide you additional assistance. Thank you for your stay and we hope that we will have a chance to welcome you back in the future.
Sincerely,
Pascal Aartman
General Manager
0points
0of 0voted this comment as helpful.
 
 Crowne Plaza Hotels &amp; Resorts Amsterdam - Schiphol
Crowne Plaza Hotels & Resorts Amsterdam - Schiphol
Crowne Plaza Amsterdam - Schiphol befindet sich in Hoofddorp , nur 4 Minuten (per Zug) vom Internationalen Flughafen Amsterdam Schiphol entfernt. Das Stadtzentrum Hoofddorp ist in Laufreichweite und bietet Einkaufsm glichkeiten und Restaurants. Im 40 Minuten-Takt werden Shuttle zum Flughafen und auf Anfrage ins nahe gelegene Gesch ftszentrum angeboten. Das Hotel hat 242 Zimmer und bietet eine exklusive Club Lounge , Restaurant und Bar und den Sunflower Freizeit Club , Fitnessraum und Solarium. Der Tagungsbereich mit 13 voll ausgestatteten Veranstaltungsr umen erm glicht Veranstaltungen f r bis zu 450 Personen. Wir organisieren gerne die Einzelheiten w hrend Sie Ihren Aufenthalt im Crowne Plaza Amsterdam - Schiphol genie en, dem Platz wo Sie tagen und entspannen k nnen.
 
Overall
5 out of 5
5 out of 5
Like A Home Away From Home
By REG-ECG from Petersburg, VA USA
From the time my reservation was made to the time of my departure, the staff went above and beyond to be sure everything was comfortable and smooth for me, since I was traveling alone with my two dogs. My room was wonderful with all the amenities of home. The club lounge was being renovated, but their alternative area in the restaurant area was wonderful and both the restaurant and hotel staff was very attentive to my needs... they even had treats for my dogs! :-) Whenever I travel back to Amsterdam, I will be sure to stay at this location. It is convenient to the airport (their shuttle service was great!) and the train station to anywhere else in the area is only a few minute walk from the hotel. A special Thank-You to Joyce and all the staff of the Crowne Plaza Hotel Amsterdm - Schiphol for your wonderful hospitality! :-)
Customer avatar
Posted by
on2 February 2017
Dear REG-ECG,
Thank you very much for leaving such a positive review on our website. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member. Great to read you enjoyed your stay with us. Your recommendations and staff compliments are very much appreciated and will definitely be shared with the team. Thank you for your recent stay and we look forward to welcome you back during a future visit to Amsterdam.
Sincerely,
Pascal Aartman
General Manager
0points
0of 0voted this comment as helpful.
 
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