Second visit to the hotel, generally had the feeling they become less interested if you return as they may feel you’re now hooked. Great welcome from Narin at reception, she remembered me from my previous visit. Such a great service at reception. However, despite spending quite a few days at the hotel and being a loyalty member, no upgrades or incentives offered. Room offered was ok, but at the rear of the hotel and very tired looking. A lick of paint doesn’t cover up the feeling this is an old hotel. The bed though is supremely comfortable. The onsite gym is great, loads of new equipment, spacious and clean. Room price is reasonable, though the hotel is at the ‘poorer’ end of orchard road.