We arrived upset and flustered with the Barcelona traffic, with in minutes of arrival Maria calmed me down and welcomed me warmly. Valarie was also of great comfort. These ladies are an asset to the hotel. The hotel is in a great location, with one draw back the parking is across the road and steps are required to leave and enter it. This was an issue for my disabled husband. Although this hotel was charming, we found it expensive and in fact the most expensive we have ever stayed at.