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    February 14, 2017
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    April 22, 2025
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Corporate's Review Comments
 
Holiday Inn Hotel near West Houston's Energy Corridor Located less than one mile south of the Katy Freeway, you'll find us on the corner of Eldridge Parkway and Enclave Parkway. Our ideal location places us near several businesses including McDermott, Shell Oil, BP, Sysco, IHS Markit, EPIC Companies, Cardinal Health, Friedkin Companies, Wood Group, SM Energy, PGS Exploration, Geoteric, Houston Offshore Engineering, and Hoover Ferguson. Hospitals near us include MD Anderson, Methodist, and West Houston Medical Center. For your pleasure, local attractions near us include Top Golf, Baseball USA, and Memorial City Mall with year-round ice skating. You'll also find Terry Hershey Park & Bike Trails nearby. Our hotel also features Complimentary Wi-Fi, an indoor pool, and a full breakfast is available.
 
Overall
1 out of 5
1 out of 5
Not worth it
By Meka from TX
The AC filter was extremely fealty AC did not work it's stay very hot in the room. Who's hair all over the restroom the tub the toilet. I called the front desk and she did not really show any concern I just asked her to put me in another room. She did that pretty quickly. I was upset because on the website it did not imply that breakfast was not served due to covid-19. They did not have any plastic forks spoons no only bottles of water there was nothing else to purchase besides water and a banana
Customer avatar
Posted by
onApril 28, 2021
Dear Meka,
Thank you for choosing Holiday Inn HOU Energy Corridor Eldridge and for being one of our newest IHG Rewards Club members.
I would like to apologize for any inconvenience caused by the air conditioning being loud, that breakfast was not served and the cleanliness in our bathroom. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Southern NH Hotel near Canobie Lake Amusement Park Combining the comforts of small town living with the excitement of the big city, Salem, New Hampshire boasts a perfect location just 35 miles from Boston and 20 miles from Manchester Boston Regional Airport. The Holiday Inn® Salem (I-93 at exit 2) hotel is ready to provide you with the comfort and amenities you need to explore this beautiful and charming area near Canobie Lake. Besides offering a 625-sq-ft meeting room, our modern facilities also include a Business Center with print and copy services. Numerous wedding venues and and several area businesses, like Airgas, Terex, Extreme Networks and Gates, call Salem, NH home. Our hotel's Southern NH location places you just a few miles from the Mall at Rockingham Park, the largest mall in New Hampshire and Merrimack Premium Outlets. The nearby SNHU Arena promises a jam-packed schedule of shows and events. You can also spend a fun-filled winter afternoon skating at the Ice Center. Be sure to take the time to travel from our Salem NH hotel to America's Stonehenge, the Robert Frost House or to Canobie Lake Park, two favorite area attractions. When you travel to Salem, you can enjoy great amenities, including free Wi-Fi, an indoor and an outdoor pool, a whirlpool and a Fitness Center. Dine at the Sunrise Cafe and Margaritas. Book today to take advantage of the great deals and rates!
 
Overall
3 out of 5
3 out of 5
Cross country trip since COVID
By Deborah
Some confusion and chaos at checking after 2 day drive. They couldn’t find reservation until my email confirmation was shown. No coffee in room. Microwave didn’t work, Keurig coffee maker broken also. Contacted front desk and was told housekeeping would contact to replace Keurig machine. No contact from housekeeping or other staff on this issue. One night the fire alarm went off but fire dept couldn’t find problem.
On other hand, the daytime front desk staff very helpful and respectful. Room very clean and comfortable.
Customer avatar
Posted by
onApril 29, 2021
Dear Greenspaces58,

Thank you for sharing your impressions of your recent stay with us, for being our IHG Rewards Club member since 2015 and for attaining Platinum Elite status.

I am very happy that the cleanliness and comfort in our rooms met your expectations. We strive to provide the best possible service as well as experience and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comment that the coffee maker was broken, the microwave not working and your check in experience, please be assured that we will use your comments to coach our team in order to provide a better experience in the future. I apologize if this might have caused you inconvenience.

Once again thank you for choosing to stay with us.

We would be delighted if you visit us again in the future.

Best Regards,

Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Discover the unexpected at the Holiday Inn Express & Suites Birmingham North – Fultondale. Guests can enjoy the small, hometown feel of Fultondale, North Birmingham. We are located off of I-65 Birmingham at Exit 267 and only 10 miles from downtown Birmingham, BJCC, Protective Stadium, Legion Field and Birmingham CrossPlex. We are a short drive to Fultondale Sports Complex and Barber Motorsports Park. Our business hotel is ideal for guests visiting companies like AT&T, Southern Co., Ford Motor Co., Alabama Power, Nucor Steel, Kamtek, Amazon Distribution Center, GE, Thompson Tractor, Caterpillar and US Steel. Our family friendly and kid friendly hotel is centrally located and within minutes of Alabama Adventure & Splash Adventure, Spring Valley Beach, the Outlet Shops of Grand River, Bill Noble Park, Top Golf, Robert Trent Jones Golf, Buc-ee's and McWane Science Center. Close to St. Vincent's Hospital and UAB Medicine. We are a AAA approved hotel and are near I-22. The state of the art modern 100 room hotel features spacious guestrooms with 8ft panoramic view windows and 49” HD flat panel TV. Our long term stay hotel features a Fitness Center, indoor heated pool and complimentary daily breakfast cinnamon rolls, pancake machine, Otis Spunkmeyer muffins, Individually wrapped danishes, chocolate milk as well as whole and 2% milk. You will come to discover why our guests continue to choose the Holiday Inn Express & Suites Birmingham North–Fultondale.
 
Overall
3 out of 5
3 out of 5
Disappointing experience
By Lake girl from New Buffalo, MI
It was disappointing to be greeted by desk personnel either not wearing masks or wearing them incorrectly (below their nose). Other staff members were not wearing masks. I booked 2 rooms. Coffee supplies in both rooms were insufficient for the number of guests - requiring a second trip to the front desk to get additional coffee, which required second exposure to employees and guests not wearing masks.
Customer avatar
Posted by
onApril 29, 2021
Dear Lake girl,
Thank you for choosing Holiday Inn Express Birmingham North - Fultondale and for being our IHG Rewards Club member since 2011.
I would like to apologize for any inconvenience caused by guests and staff not wearing masks properly and that the supply of coffee in the room was not enough. This is not what we want any of our guests to encounter in these times. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Refresh and reconnect at our Newport News hotel with on-site restaurant, indoor pool, and complimentary airport shuttle. Our perfect location across from Newport News City Center leaves you moments away from exciting activities, events, shopping, dining, and nightlife with exceptional customer service. Order room service and have breakfast in bed, take a morning walk downstairs to enjoy our on-site breakfast buffet, or grab a muffin and specialty crafted coffee at our Mariner's Market Cafe. Our guestrooms are designed with flexible spaces to relax and renew with the whole family, or get extra work done if you're traveling solo. Maintain balance during travel with our on-site heated pool and fitness center, perfect for a refreshing dip or quick workout. After a day of exploring nearby sites such as Busch Gardens Williamsburg, Colonial Williamsburg and Yorktown, Hampton Coliseum, and the Virginia Air and Space Museum, unwind at our on-site restaurant , Burger Theory, with nightly drink specials and outdoor patio. Our event space and outstanding service makes our hotel the place to meet for corporate and social events. Our sales and catering staff will coordinate every detail making us the clear favorite for meetings, weddings, rehearsal dinners and family reunions. We're also perfectly located near local colleges such as Christopher Newport University, Hampton University, and College of William & Mary.
 
Overall
3 out of 5
3 out of 5
Clean room horrible service and accommodations
By Andrea from Boston, MA
Stayed in the King suite for 3 days. The room was clean, however housekeeping never came to remove the trash or give us clean linens when asked. Requested new linens at 1pm, returned to the room at 9pm to a few sheets thrown on top of the mattress and missing the comforter. Called down to front desk to request a comforter... again... didn't receive it till 1:15am after calling for a third time... was brought a queen size comforter. We had a king size bed.....
Customer avatar
Posted by
onApril 29, 2021
Dear Andrea,
Thank you for choosing Holiday Inn Newport News - Hampton and for being one of our newest IHG Rewards Club members.
I would like to apologize for any inconvenience caused by the trash not being removed during your stay, that linens were only changed upon request and that the comforter had the wrong size This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express & Suites in Reynoldsburg, Ohio, located off I-70E at exit 112B (Route 256 West). Searching for hotels in Columbus, OH area? We offer our guests top-notch accommodations, superb customer service and an ideal location near all the best attractions, only minutes away from Port Columbus International Airport & just .5 miles from the Motorcycle Hall of Fame. If you're traveling to the area on business, you'll appreciate our hotel's location near corporations, universities & government facilities, including L Brand, Dept. of Agriculture, Amazon, Fire Academy, BWC, Dept of Commerce, AT&T, University of Athens, Ohio University Pickerington and TS Tech. For social soirees you’ll enjoy close proximity to Tall Timbers, Legend Valley, Blacklick Woods Park, Buckeye Lake, and Wigwam. Not only do we offer a relaxing indoor heated pool, but we also have complimentary parking, which includes electric vehicle charging stations. When you stay with us in Reynoldsburg, our rooms will make you feel at home. These spacious rooms have an executive work desk for getting down to business, cable TV, Wi-Fi access, refrigerators & much more! Start your day off right with our complimentary delicious Express Start hot breakfast bar. Every morning, it features scrumptious items like assorted cereals, fresh fruit, our warm, gooey cinnamon rolls & 100% Arabica bean Smart Roast coffee. We are centrally located in the heart of Reynoldsburg, Ohio.
 
Overall
3 out of 5
3 out of 5
Great staff but facility need updated
By KM98 from Pittsburgh
The staff was wonderful! They were friendly and extremely helpful!
The building needs some TLC! The walls in the room were scuffed and had a few stains. The carpet was stained. One of the dresser drawers didn’t stay closed. The phones didn’t work. Tiles on the bathroom floor were loose. The shower curtain rod was barely hanging on. The hallway had some weak spots in the floor.
The fact that the pool was open and we could reserve time to swim was a huge determining factor in booking this location.
Customer avatar
Posted by
onMay 4, 2021
Dear KM98,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay due to the cleanliness and maintenance of our room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Modern Hotel Near Bricktown Canal Welcome to the Holiday Inn Express & Suites Bricktown of Oklahoma City. With a convenient location off I-235 and I-40, and close proximity to Bricktown Canal, our hotel in Bricktown is a great choice for groups and government travelers. If you are in town for business, you might like to know that we are just minutes from Continental Resources, GE Oil and Gas Research Center, Tapstone Energy, Devon Energy, as well as the OKC Convention Center. White Water Bay, Frontier City, the Oklahoma City Zoo, the Oklahoma City Science Museum, the Young Family Athletic Center, the National Cowboy and Western Heritage Museum, and the University of Oklahoma are just a short drive away. The Oklahoma City National Memorial, Oklahoma City Museum of Art, Paycom Center, Chickasaw Bricktown Ballpark, and the exciting Oklahoma City Boathouse District are all a short walk from our hotel. Our hotel offers everything you need for a comfortable stay, from modern accommodations to free hot breakfast, a 24 hour fitness facility, on site parking, and free WIFI. Each of our guest rooms is equipped with plush bedding, 42 inch TVs, Microwaves, Mini Fridges, and Keurig Coffee Makers. Whatever brings you to Downtown OKC, enjoy your stay at the Holiday Inn Express & Suites Downtown Bricktown.
 
Overall
3 out of 5
3 out of 5
Uncomfortable Bed and poor shower quality
By JAKE33 from OK
The bed was hard and uncomfortable. The room overall was good. The shower pressure was weak and the hot water wouldn't stay hot. Overall bathroom was good.
Customer avatar
Posted by
onMay 4, 2021
Dear JAKE33,

Thank you for sharing your impressions of your recent stay with us and for being one of our newest IHG Rewards Club members.

I am very happy that the service of our staff and the cleanliness in our hotel met your expectations. We strive to provide the best possible service as well as experience and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comment about the comfort of our bed and that the water in the shower did not stay hot, please be assured that we will use your comments to coach our team in order to provide a better experience in the future. I apologize if this might have caused you inconvenience.

Once again thank you for choosing to stay with us. We would be delighted if you visit us again in the future.

Best Regards,

Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Enjoy our centrally located Washington, PA, hotel, located just off Racetrack Road in the heart of the beautiful Washington-Meadowlands area. We are conveniently located to all the area has to offer, including access via I-79 to Morgantown, Southpointe and Pittsburgh. You’re less than one mile away from the Tanger Outlets, The Meadows Racetrack & Casino, the Pennsylvania Trolley Museum and Washington County Fair Grounds. Primanti Bros., Bistecca, Olive Garden, Max & Erma's, and many more restaurants are all a short drive away. We also offer a free shuttle service to the local area. Sarris’ Candies, Washington’s own chocolate factory, will give you and your family something to talk about after sampling their famous candies and ice cream. While you’re in the area, catch a Pirates’s game at PNC Park or a Steelers’ game at Heinz Field. Also, be sure to visit all Pittsburgh has to offer, from Station Square to the nightlife and restaurants. Our convenient location near Meadowcroft Village and The Bradford House tops the list when it comes to historic sites. Plenty of shopping and attractions are all nearby, including Kennywood Amusement Park, Ohiopyle and Washington Wild Things Baseball for your next getaway.
 
Overall
3 out of 5
3 out of 5
Not comfortable
By Zerb
Employees were friendly. Beds were not comfortable at all
Customer avatar
Posted by
onMay 4, 2021
Dear Zerb,

Thank you for sharing your impressions of your recent stay with us and for being our IHG Rewards Club member since 2017.

I am very happy that the service of our staff met your expectations. We strive to provide the best possible service as well as experience and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comment that our beds were not comfortable, please be assured that we will use your comments to coach our team in order to provide a better experience in the future. I apologize if this might have caused you inconvenience.

Once again thank you for choosing to stay with us. We would be delighted if you visit us again in the future.

Best Regards,

Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Kansas City Airport Hotel! The Hotel is Nestled off I-29, the Holiday Inn Express and Suites Kansas City Airport hotel is only 4 miles away from the Kansas City International Airport (MCI) and offers shuttle service. Conveniently accessible to all that Kansas City has to offer, our hotel is the perfect location to Kansas City’s attractions and destination areas. The Zona Rosa Shopping and Entertainment District is 1 mile south. Downtown Kansas City is only a 15-minute drive including the Power & Light District, Sprint Center, Kauffman Center and the Convention Center. Plus, the hotel is a short drive to the KCI Expo Center, Worlds of Fun, Kauffman Stadium, Arrowhead Stadium, the Kansas City Zoo and the Kansas Speedway. Try your luck at a variety of area casinos, take in the arts with our local theaters and museums or simply get a taste of the area's famous BBQ. Whether in town for business or pleasure, our hotel offers modern comfort with a feeling of home. Start your day with a complimentary hot breakfast and enjoy a plethora of nicely appointed amenities including wired and wireless high-speed Internet, microwaves and refrigerators in all guestrooms. The hotel is equipped with an Indoor Heated Pool, Fitness Center, Business Center, Guest Laundry, and meeting spaces. Welcome to the Holiday Inn Express & Suites Kansas City Airport!
 
Overall
3 out of 5
3 out of 5
Great location
By Rachel14
Unfortunately the people above me ruined my entire experience. They were jumping around and slamming things until 11pm. I called the front desk and they said they’d handle it, but it only got worse and louder. The room was very clean other than my bed sheets. When I arrived there were chip and chocolate crumbs on the sheets..which was weird. The location seemed very safe and the front desk staff was very friendly. I just was disappointed because I had driven all day and looked forward to a good nights sleep, and wasn’t able to sleep much due to the people above me.
Customer avatar
Posted by
onMay 4, 2021
Dear Rachel14,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay due to the noise from the room above and therefore were not able to relax. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness of our room and the service of our staff was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Stay Smart at Our Downtown San Antonio Hotel The Holiday Inn Express San Antonio–Downtown Market Area is centrally located in Downtown San Antonio. We treat you to modern amenities and refreshing all-suite accommodations with easy access to the Riverwalk and the Market Sq. As one of the top San Antonio hotels near the Alamo and the famous River Walk , fun-filled vacations are our specialty. Make a day of it exploring the scenic sights of downtown, or visit popular San Antonio attractions such as the San Antonio Zoo, Six Flags Fiesta Texas, and UNESCO World Heritage San Antonio Missions Sites. Sports fans browsing hotels near the Alamodome and AT&T Center will love us too. Find big fun in San Antonio and big comfort at our San Antonio River Walk hotel. Our spacious suites exude the convenience of home. Take advantage of free Wi-Fi, spacious work desk, Keurig Coffee machine, and a 42" flat screen TV. After a restful night, our free and fresh Express Start® Breakfast Bar kick-starts your morning. Done for the day? Unwind with a relaxing dip in our outdoor pool. Business travelers appreciate our prime location close to Tesoro, Xerox, Washington Mutual, IBC, Toyota, SBC and more. Be sure to utilize the 24-hour business center for any last minute needs. Don't miss our San Antonio hotel deals for an always affordable stay. Experience "suite" satisfaction – Holiday Inn Express San Antonio – Downtown Market .
 
Overall
3 out of 5
3 out of 5
Average Place
By Jackie2-7
Clean beds, sheets and bathroom but couch had stains which weren't cleaned and elevator was dirty.
Customer avatar
Posted by
onMay 4, 2021
Dear AVIP,
Thank you for choosing Holiday Inn Express San Antonio-Dtwn Market Area, for being our IHG Rewards Club member since 2019 and for attaining Platinum Elite status.
I would like to apologize for any inconvenience caused by the stains on the couch and that the elevator was dirty. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Effortlessly blending style and convenience, Crowne Plaza® Brussels Airport is a four-star luxury lifestyle hotel designed for discerning travellers. Located just a five-minute drive or free shuttle from Brussels Airport, it’s the ideal hub for business and leisure. Explore the iconic Grand-Place in central Brussels, just 30 minutes away, or enjoy local dining and culture within a 15-minute walk to Zaventem. Unwind in spacious, soundproof rooms and suites with modern comforts, including free Wi-Fi. Savour Belgian-inspired dishes at Craft Brasserie, our stylish restaurant, or relax with a beer on the serene waterside terrace. Recharge in our Fitness Centre with saunas, and host seamless events in our 18 flexible meeting spaces. With Park, Stay & Go packages, enjoy stress-free parking while you embark on your journey. At Crowne Plaza Brussels Airport, our central location and seamless service make us the perfect starting point for your European adventure!
 
Overall
2 out of 5
2 out of 5
Rezeption mangelhaft
By Wolfgang from Meerbusch
Rezeption war über Minuten weder telefonisch sowie bei checkin und checkout nicht erreichbar.
Customer avatar
Posted by
onMay 17, 2021
Sehr geehrter Herr Wolfgang,
Vielen Dank für Ihre freundliche Bewertung Ihres Aufenthaltes bei uns im Crowne Plaza Brussels Airport. Vielen Dank auch dafür, dass Sie seit 2014 ein IHG Rewards Club Mitglied sind.
Wir freuen uns über Ihre durchaus positiven Kommentare bezüglich der Sauberkeit und dem Komfort unseres Zimmers. Ich teile Ihre lobende Bewertung sehr gerne mit unseren Angestellten. Ihre Bewertung über den Service an unserer Rezeption habe ich dankend zur Kenntnis genommen und werde sie sehr gerne unserem Management zur Begutachtung weiterempfehlen. Ich entschuldige mich für die Unannehmlichkeiten.
Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen und gerne stehen wir Ihnen jederzeit für weitere Anliegen und Wünsche zur Verfügung.
Mit freundlichen Grüßen
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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