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- First review commentFebruary 14, 2017
- Last review commentApril 22, 2025
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Corporate's Review Comments
The Holiday Inn Express & Suites Ft. Lauderdale Airport West is centrally located four miles from the Fort Lauderdale-Hollywood International Airport (FLL) and is less than six miles from the Port Everglades Cruise Port & the Greater Fort Lauderdale/Broward County Convention Center. The campuses of Nova Southeastern University, Broward Community College, Florida International University and Florida Atlantic University are minutes away.Our hotel offers free round trip transportation to the Fort Lauderdale-Hollywood International Airport call hotel for times & availability. For a nominal fee drop off transportation is provided to the Port Everglades cruise terminal. Our convenient location offers easy access to all major highways including I-595, I-95, I-75 and the Florida Turnpike and is minutes from all the excitement downtown Fort Lauderdale offers. Full-service features and amenities include a free full hot breakfast, fitness center and outdoor Pool. This hotel provides spacious guest rooms, refrigerators, microwaves, coffee makers and 32in flat-panel HDTVs.For business travelers, this Davie / Plantation, FL hotel provides modern conveniences like free high-speed Internet access in all suites (wired & wireless), spacious work desks, two-line telephones with voice mail and a business center. The Dolphin Meeting Room can accommodate small meetings.
Overall
1 out of 5
bed was thirty
By win1888
from Delaware
Me and my husband travel a lot . we used to like to stay in Holiday Inn Express. but this time was very disappointed.
Posted byCorporate
onJune 16, 2021
Dear win1888,
I appreciate you for sharing your review about your recent stay, thank you for being our IHG Rewards member since 2018.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the service of our staff and the cleanliness as well as the comfort of our room. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Set in the heart of Downtown, Hotel Indigo Chattanooga offers guests a luxurious and convenient experience in the Scenic City! Whether you’re here to explore the numerous hiking trails and scenic mountain views or to take in the up-and-coming food and art scene, our hotel is the perfect place to stay! Our boutique hotel offers 117 spacious, modern rooms and suites with over 5,000 square feet of flexible indoor/outdoor event space to accommodate meetings and special occasions. Stay on track with your fitness goals during your stay with our state-of-the-art Fitness Center, open 24 hours to fit your schedule. Before you head out to tour the shopping and dining options within walking distance, be sure to try The Wanderer, our on-site restaurant serving elevated southern classics and local beers and spirits, complete with a spacious patio and indoor/outdoor bar.
Overall1 out of 5
Overcharged my card
By Maddie21
from Chattanooga TN
Every time I have stayed here it always costs more than offered online
Posted byCorporate
onJune 16, 2021
Dear Maddie21,
Thank you for choosing Hotel Indigo Chattanooga - Downtown and for being one of our newest IHG Rewards members.
I would like to apologize for any inconvenience caused by the price of the room rate at check in. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Enjoy staying at one of the finest hotels Canandaigua has to offer. Well positioned near all attractions in and near Canandaigua, this New 100% Non-Smoking hotel is located a half mile from the beautiful Canandaigua Lake and just a short drive from Bristol Mountain Ski Resort. With Roseland Water Park next door, families will be sure to enjoy this recreation as well. Rochester International Airport is a 40 minute drive to our hotel. Our friendly staff will be sure to help plan your trip around town and including attractions New York Culinary and Wine Center, Canandaigua Lake, Seneca Lake (Geneva), Finger Lakes Casino and Racetrack, Sonnenberg Gardens, CMAC Performing Arts Center, Finger Lakes Community College, and Canandaigua Speedway.
While staying here, all guests can enjoy these great amenities that we have to offer including personal Keurig in each room, fridge and microwave, business center, high-speed Internet, seasonal outdoor patio with a fire pit and much more!
Overall2 out of 5
Rude staff
By Briana
from Philadelphia
Front desk “manager” is beyond rude- Very unpleasant and unprofessional and snarky attitude.
Posted byCorporate
onJune 16, 2021
Dear Briana,
Thank you for choosing Holiday Inn Express Canandaigua - Finger Lakes and for being our IHG Rewards member since 2015.
I would like to apologize for any inconvenience caused by the service of our staff. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Charlotte, MI Hotel's I-69 Location Offers Convenience Nestled between the rolling prairie and Battle Creek River are the contemporary accommodations of the Holiday Inn Express® Hotel & Suites Charlotte. This Michigan hotel is minutes from a number of attractions and businesses. Business travelers love our hotel's location in Charlotte for its proximity to such companies as Dowding Industries, Meijer, Alro Steel and Spartan Motors. We're also near Lansing Community College, Michigan State University and the Michigan State Capitol. The hotel features a 720-sq-ft meeting room that's perfect for your next presentation. There's a fantastic vacation awaiting you in Charlotte, MI! Our hotel's guests have easy access to the impressive lineup at Charlotte Performing Arts Center. We're a great destination for travelers headed to events like Charlotte Frontier Days, Gizzard Fest and Michigan Nordic Festival. Whether business or pleasure brings you to Charlotte, Michigan, our hotel satisfies your needs. We keep you connected with complimentary high-speed, Wi-Fi access. Begin your day with a signature cinnamon roll from the free Express Start Breakfast Bar. Later, burn calories at the Fitness Center, and relax in the indoor pool. When it comes to hotels in Charlotte, this Holiday Inn Express® hotel can't be beat.
Overall2 out of 5
Was not what we expected.
By Very Unhappy
from WI
We have stayed in many Holiday Inn Express facilities and were always happy with our stay, except for this time. We were very unhappy with our stay. It will take us a while to want to stay in a Holiday Inn Express again.
Posted byCorporate
onJune 20, 2021
Dear valued guest,
Thank you for choosing Holiday Inn Express Charlotte and for being one of our newest IHG Rewards members.
I would like to apologize for any inconvenience caused by the sleeping quality in our room and that you were not able to relax. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
An iconic fixture on the downtown Miami skyline for 40 years, InterContinental Miami boasts a waterfront location on Biscayne Bay, steps away from arts and entertainment in Miami’s Brickell neighborhood. A beacon for both business and leisure travelers, the hotel rises 34 stories over the city with breathtaking views of the Atlantic Ocean, Biscayne Bay and the Port of Miami. Recently completed a $40 million renovation features include 652 newly redefined luxury guest rooms, suites & Club Lounge.
Overall2 out of 5
Disappointed
By therisker
from Cape Coral, Fl
At the request of my wife this was the first time booking a five star hotel. The room we were given was not made up. There were no linens or bedding. It took 4 calls to the front desk to get an answer and a total of about 20 mins before we were given another room.
We had requested a crib prior to arriving and had to wait another 29 mins after being reassigned to wait gut the crib. I guess I was expecting more for the extra money spent.
The tile in the shower was also falling apart. It looked like a DIY repair job on tile that was not put in correctly.
There are neon lights above the windows on the outside that flashed all night and neither the blind or black out curtain kept the flashing light out of the room.
The staff was friendly, the bed was good and the breakfast was as great as well. It will be hard for me to ever spend this extra money for a five star hotel if the experience is no better than a 3 star.
Posted byCorporate
onJune 20, 2021
Dear therisker,
I appreciate you for sharing your review about your recent stay, thank you for being one of our newest IHG Rewards members.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the maintenance of our bathroom and that your room was not made upon check in. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
A Stay Like No Other
Welcome to the Holiday Inn Express & Suites – Latham
Right off I-87 just 5 minutes from Albany International Airport & 15 minutes from downtown Albany. Conveniently located near 4 nationally recognized universities and historic Saratoga Racecourse, site of the 2024 Belmont Stakes. You’ll love nearby attractions such as Empire State Plaza, NY State Museum, and abundant Arts and Entertainment. Check out the Capital Region’s premier shopping destinations: Colonie Center Mall, Crossgates Mall, & Clifton Park Center.
Unforgettable experiences await visitors at the Baseball Hall of Fame in Cooperstown, a charming drive away through the Catskills. Breathtaking sites like Cohoes Falls (USA’s 2nd largest waterfall) and striking vistas of Thacher Park and the Helderbergs await. Take a short drive to scenic Lake George … delight in a steamboat cruise, visit historic Fort William Henry, and enjoy free family-friendly recreation: hiking, biking, canoeing, skiing.
We feature a free shuttle (7:00am – 11:00pm) to Albany International Airport, 24-hour Business Center, free high-speed Wi-Fi Internet, and flexible meeting spaces (seating up to 300).
Take a dip in the indoor pool and whirlpool, workout in the 24-hour Fitness Center … and don’t forget our complimentary hot breakfast buffet! Plan A Stay Like No Other!
Overall2 out of 5
Look elsewhere
By notdoingthispart
from New York
If you want a good hotel, trust me, this isn't it. The rooms aren't clean, the facilities are lacking, etc. Our tub wouldn't drain, the elevator was broken and we were on eve fourth floor, and we didn't get so much as an apology. It was a pretty bad experience all around.
Posted byCorporate
onJune 20, 2021
Dear valued Guest,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the cleanliness of our room, that the tub would not drain and that the elevator was broken. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Holiday Inn Express Miami-Arpt Ctrl-Miami Springs
Holiday Inn Express Miami - Airport Ctrl - Miami Springs, FL. Welcome to sunny Miami where we sizzle to a tropical beat!!! Our hotel offers unique bed-and-breakfast style accommodations near Miami International Airport (MIA) set in a lovely residential area of Miami Springs with the friendliest staff in town just waiting to meet you and make your stay a memorable one! We offer a free shuttle service to and from Miami International Airport available upon request from 5 A.M. to 11 P.M. Now who is ready for a cruise as we are in Cruise Season and are the perfect pre and post hotel for your cruise vacation! Our port shuttle service with Doral Transportation & Tours can easily bring your party to the nearby Port of Miami and also pick you up when the ship arrives and bring your party directly to the airport or back to our hotel for a small fee of $10.00 per person each way. Just easily sign up at our reception desk and we will take care of the rest, our goal is to make your cruise vacation as easy and relaxing as possible! You will stay connected thanks to free high-speed, wireless Internet access. We also offer a 24-hour Business Center with print, fax and copy services and a computer. In addition, airline flight schools are minutes away, thanks to our hotel's location near Miami airport and we can bring you to and from your simulator training, then grab a bite to eat at 24 hour IHOP right next door.
Overall2 out of 5
Rooms need to clean everyday
By Harry
from Jamaica
Inspire of requesting the room to be cleaned ,it wasn't cleaned. The location is very good of the hotel. That's the reason for us to choose this hotel but am really disappointed with the cleanliness.
Posted byCorporate
onJune 20, 2021
Dear Harry,
I appreciate you for sharing your review about your recent stay, thank you for being one of our IHG Rewards members since 2018 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the cleanliness of our room. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express & Suites Fort Worth West! We are one of the newest IHG hotels in Fort Worth and conveniently located near the Fort Worth Stockyards , Dickies Arena, Billy Bob's Texas Concert Hall, NAS JRB Fort Worth, Texas Christian University, Fort Worth Zoo , Ridgmar Mall, The Shops at Clearfork, and Schollmaier Arena. Working in the area? We are within 6 miles of Lockheed Martin , United Technologies, Waste Management, Raytheon , Northrop Grumman , HCR Manor Care, and Caterpillar, Inc. Unwind and relax in one of our spacious rooms or suites, which feature free wireless high-speed internet, microwave, refrigerator, Keurig coffee maker and a 42-inch TV - everything to ensure a comfortable stay. Get a great morning start with a complimentary and hot breakfast, workout in the 24 hour fitness center, or check your email in our 24 hour business center before heading out. Don't forget to book your room now for annual events such as TCU games, Fort Worth Stock Show & Rodeo , and NCHA events! Enjoy the combination of cozy accommodations and friendly service at the Holiday Inn Express & Suites Fort Worth West. We look forward to hosting you soon!
Overall3 out of 5
Great service, but dont expect to relax fully.
By Theguythatstayedhere
from NM
Beds as usual are way to hard. But I was told you can ask for an extra comforter and lay on that. The food was cereal and granola bars, due to "Covid". The pool was outright disgusting it was murky and filmy.
A/C worked well. The glass shower door came off the track and hit my wife, didnt break but I couldnt take a shower after that. I told the lady up front but she just said "well ill have someone go take care of it" then checked me out of my room. Not really satisfied with the whole experience.
A/C worked well. The glass shower door came off the track and hit my wife, didnt break but I couldnt take a shower after that. I told the lady up front but she just said "well ill have someone go take care of it" then checked me out of my room. Not really satisfied with the whole experience.
Posted byCorporate
onJune 20, 2021
Dear Theguythatstayedhere,
I appreciate you for sharing your review about your recent stay, and thank you for being one of our newest IHG Rewards members.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the comfort of our beds, the pool and the maintenance of our bathroom. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Discover an unforgettable vacation getaway at the Holiday Inn Express & Suites Largo – Clearwater . Our hotel is just a short distance to Florida’s West Coast number 1 destination, Clearwater Beach featuring beautiful white sand, night clubs, dining, water sports, our local Flip Flop Shop Belleair and outdoor activities. Use our hotel's convenient location as a starting point for day trips to St. Pete Pier, St. Petersburg’s Salvador Dali Museum, Clearwater Marine Aquarium, or Tampa’s Busch Gardens. Along with easy access to Tampa International Airport (TPA) and St. Petersburg-Clearwater International Airport (PIE), we also provide a central location near Morton Plant Hospital and Largo Medical Center. Our newly renovated pet friendly hotel is the perfect place to stay when visiting Clearwater. Our hotel features hot complimentary buffet breakfast , 24 hour Business Center, 24-hour Fitness Center, 24-hour guest laundry, high speed Internet access and an outdoor pool . Business travelers will find that our hotel's location is convenient to all businesses located in Clearwater and St. Petersburg. Make your reservations at our Holiday Inn Express & Suites Largo, Florida hotel today and let our staff help make your vacation or business trip easy on you! We are OPEN and here to serve you.
Overall2 out of 5
Too many problems
By Bravo
from Illinois
Doors latch themselves when u leave so u cant get back in, room got switched 3 times, elevator not working.
Posted byCorporate
onJune 20, 2021
Dear Bravo,
I appreciate you for sharing your review about your recent stay, and thank you for being one of our IHG Rewards members since 2020.
I am very sorry that you did not experience an exemplary hotel stay due to maintenance of our room and that the elevator was not working. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the location of our hotel and our breakfast was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
Modern design meets high-tech convenience, ultimate comfort, and exceptional service at Holiday Inn Express & Suites Round Rock – Austin North. Located along I-35 and SH45, we offer easy access to downtown Austin, Georgetown, and Pflugerville.
We are just minutes from top attractions like Round Rock Premium Outlets, Dell Diamond Ballpark, and Kalahari Waterpark. Enjoy exciting events like the SXSW Festival and F1 Racing at Circuit of the Americas. Corporate travelers will appreciate our flexible meeting spaces, business center, and proximity to major companies like Dell Inc., Emerson, Farmers, and the University of Texas at Austin.
Featuring the innovative Formula Blue concept, our hotel offers premium amenities and sleek décor. Stay active in our Fitness Center and dip in our seasonal outdoor pool. Fuel up with our free Express Start™ Breakfast buffet and use free parking and Wi-Fi. Relax and recharge in spacious guest rooms in the heart of the Sports Capital of Texas.
Overall2 out of 5
Just Ok
By Jamie22
from TX
When we first checked in and walked into the room, the toilet seat and lid were both up like a man had just been in there and the bed was a little messed up as if someone had been laying down and there was also crumbs in the sitting chair in the corner. Our room was on the 4th floor and we took our ice bucket to get ice....the ice machine on the 4th floor was broken so we went to the 3rd floor-no ice machine- went to the 2nd floor and that ice machine was broken so we had to go to the 1st floor to get ice and when we came back to our room the ice was dirty with food crumbs in the ice. The next morning there was absolutely no hot water or water pressure in the shower. I have stayed at this location several times in the past and never had any issues, but it's been a couple of years ago. I was disappointed. Overall, you just get what you pay for.
Posted byCorporate
onJune 20, 2021
Dear Jamie22,
Thank you for choosing Holiday Inn Express Round Rock - Austin N and for being our IHG Rewards Club member since 2015.
I would like to apologize for any inconvenience caused by the cleanliness in our room, the water pressure in the morning, and that the bed as well as the bathroom was not made properly upon check in. This is not what we want any of our guests to encounter. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
Case Manager
IHGService
0points
0of 0voted this comment as helpful.