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    February 14, 2017
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Corporate's Review Comments
 
This affordable Holiday Inn Express & Suites Garland on Lake Hubbard I30 offers 98 guest rooms in the heart of Lake Ray Hubbard & Rockwall’s Harbor Entertainment District including, Sapphire Bay Resort (coming soon), Hilton Conventions and water activities. We have 1,000 sq. ft. banquet room and 480 sq. ft. conference room. Enjoy easy walking access & waterfront dining to the Flying Saucer offering 200+ global beers, TLC on the Lake with southern classics, Primo’s Tex-Mex with full bar, Hooters and Bass Pro Shop. Amenities waiting in your room, including free high-speed Wi-Fi, flat screen HDTV, microwave, mini-refrigerator, Keurig, full-length mirror, safe, and blackout shades in every room. Feel refreshed after a great night’s sleep and in the morning, enjoy our Express Start Breakfast. Our IHG hot breakfast buffet features, make-ready pancakes, cinnamon rolls, eggs, meats, fruit, dairy, juice and our 24/7 coffee bar. Reenergize with a workout in our fitness center that includes, free weights, cardio equipment and outdoor pool. Business travelers will appreciate our hotel’s proximity to Channell, SPR Packaging, Whitmore, L3, Bimbo and Pepsi. Leisure travelers will enjoy easy access on I30W to enjoy Mesquite Rodeo, Celebration Station, Devil’s Bowl Speedway, Hampton’s Convention Center and Town East Mall with 164 stores.
 
Overall
1 out of 5
1 out of 5
No good communication
By Dannie from Mississippi
The hotel has no one to accommodate me during my stay. No one answered the phone after calling several times daily . This was so frustrating to me especially when I caught covid
Customer avatar
Posted by
onMarch 5, 2025
Hi Dannie,
We appreciate your stay at the Holiday Inn Express Garland East - Lake Hubbard Interstate 30. Thank you for choosing IHG Hotels and Resorts as your travel partner.
We strive to provide seamless and efficient service to ensure your stay is stress-free from check-in to check-out. I'm sorry for what happened and assure you that we are reevaluating our processes to enhance the efficiency and effectiveness of our service delivery. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,

Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Little Rock Airport Conference Center – Your Gateway to Little Rock Adventure! Just 1 mile from Little Rock airport, our hotel offers comfort, convenience, and excitement. Discover Little Rock's pulse within 10 minutes – near Downtown, and The River Market Entertainment District. Explore cultural gems like the Museum of Discovery (4.1 mi), William J. Clinton Library and Museum (4 mi), and Little Rock Central High School National Historic Site (7.3 mi). Our commitment goes beyond location. Unwind in our 201 guest rooms, designed for utmost comfort. The expansive convention center provides 40,000 sq. ft. of flexible meeting space. Enjoy a dip in the outdoor pool, stay connected with complimentary high-speed internet, and utilize the 24-hour business center. Indulge at A/V8 Cafe for an exquisite breakfast buffet or Boston's Restaurant & Sports Bar for Lunch or Dinner . Experience seamless travel with our complimentary shuttle to/from Little Rock National Airport. Conveniently located off I-440, connecting I-30, I-40, and 67/167, our hotel ensures easy access. We take pride in consistently delivering exceptional experiences. Your journey to this exciting destination starts at the Holiday Inn Little Rock Airport Conference Center – where hospitality meets adventure. Book your stay now and let us turn your moments into lasting memories.
 
Overall
1 out of 5
1 out of 5
An Epically Bad Hotel
By Mike from Houston,. TX
Hotel is old and tired. Generally, in a very poor state of repair. Issues include: carpet stains, very squeaky doors, wall sconces literally falling off the walls, loud AC, water pressure is not acceptable, water draining in sinks and tubs is super slow, previous occupants’ hair on bathroom counter-tops.
But where the hotel really falls down are its people. The best way to sum up this group… They just do not care. They would rather you go away, or better yet, stay elsewhere. Check-in personnel were aggressively antagonistic! The lady (wish I could remember her name) had the attitude of “Why are you bothering me??” In the morning, during check out, the young man, when he was told about the various issues, gave the impression that just as soon as I was gone from his sight, nothing would be done to address the issues, and the longer I was there the more time was taken away from him goofing off.
My advice… go elsewhere! Anywhere is better than this “hotel”!
Customer avatar
Posted by
onMarch 5, 2025
Hi Mike,
We appreciate your stay at the Holiday Inn Little Rock-Airport-Conference Center. Thank you for being an IHG One Rewards member.
Holiday Inn takes great pride in its reputation for exceptional service, comfort, and value. I am sorry for what happened. Your feedback is important to us. I have quickly shared your comments with our hotel management team, who will take the necessary actions to address the issue and help guest satisfaction. We are fully committed to fixing this situation to make sure your next stay with us meets your previous experience.
I sent you an email to talk about this more. I hope you read it whenever you get the chance.
Sincerely,

Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
In the heart of the Cool Springs Business District, just a short stroll from Cool Springs Galleria , and 20 minutes south of downtown Nashville, TN , our hotel puts you in the ideal location for everything from business travel to family vacations. We welcome guests to Cool Springs with clean, comfortable guest rooms and genuine Southern hospitality from check-in to check-out. Within minutes guests can explore an eclectic mix of shopping, dining, and entertainment in Downtown Franklin or Cool Springs area, stroll through peaceful Crockett & Fly Park, or swing by our Onsite Restaurant and Bar and enjoy a Locally Crafted Beer. Head to the Outdoor Seating with your Dog at our Outdoor Pool . Enjoy a leisurely swim and a comfortable gathering area. In the evening, settle into cozy beds with fluffy comforters and your choice of soft or firm pillows. Business guests can utilize work desks with ergonomic chairs, while vacationers watch shows and movies on HDTVs with premium channels. Perfect for families, the suites and king rooms at our pet-friendly hotel in Cool Springs, TN feature pull out sleeper sofas and plenty of room to relax. Each room is equipped with its own Refrigerator and Microwave. We’re also proud to offer over 988 sq. ft. of flexible event space accommodating up to 60 guests, so whether you’re hosting business meetings or graduation party, we’ve got the space and amenities you need.
 
Overall
3 out of 5
3 out of 5
good hotel and service
By wkdsksRnfjrl from New York, NY
decent hotel, regular room, nice couch but outdated bathroom
Customer avatar
Posted by
onMarch 5, 2025
Hi wkdsksRnfjrl,
Hosting one of our IHG® One Rewards Platinum Elite members is always a pleasure! We appreciate your business and thank you again for your stay at Holiday Inn Franklin - Cool Springs. We aim to offer an inviting place to rest and recharge. I am sorry we missed making your stay seamless this time.
I've communicated your feedback to our hotel management. I trust that they will take the necessary actions to identify the areas that require improvement.
Thank you once again, and we would be delighted to continue serving you on your future travels.
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
As a two-time Spirit of True Hospitality Award winner and IHG Newcomer Award winner, Staybridge Suites Miamisburg is perfect for business travelers. Located in Austin’s Landing, our hotel is within walking distance of restaurants, shops, and businesses like Ceso, Sogeti, and Midmark. Conveniently situated just off I-75 at exit 41, we also offer easy access to major corporations such as Yaskawa, Winn Supply, Dayton Superior, Kettering Health, and Dayton Children's Medical Center. For your convenience, we are close to The Wright Brothers Airport, Baum Opera House, and the University of Dayton. Business travelers will appreciate our well-equipped event spaces for hosting meetings, a Business Center to stay productive, and complimentary Wi-Fi to stay connected. Our suites are designed for extended stays, featuring full kitchens and spacious living areas, providing a comfortable and efficient environment for work and relaxation. Take advantage of our Fitness Center, indoor pool, and outdoor patio to unwind after a busy day. Start your mornings with our complimentary hot breakfast buffet breakfast and unwind and enjoy our Social Hour in the evenings. At Staybridge Suites Miamisburg, we strive to be your home away from home, offering all the amenities and services to make your business trip seamless and enjoyable.
 
Overall
1 out of 5
1 out of 5
BAD!!!
By Xman from OH - Ohio
I will keep it short and simple. They had no social hour on thursday evening, i am an Infantry Soldier, who is accustomed to sleeping on the ground, sleeping on rocks, sleeping wherever you need to sleep. When I pay a hundred and eighty dollars for a hotel, i do not expect to sleep on a bed that feels like a sack of potatoes. It was the worst night's sleep. I have ever gotten at a stay bridge. The food quality was probably the poorest I have ever seen. If you do not have multiple complaints from guests at that hotel, they must be accustomed to poor living conditions. As I explained to the desk personnel as I left you deserve zero stars, and I would put zero stars on this if I could.
Customer avatar
Posted by
onMarch 5, 2025
Hi Xman,
We appreciate your stay at the Staybridge Suites Miamisburg. Thank you for being an IHG One Rewards member.
We want our guests to feel as comfortable as family members, and I'm sorry for what happened. I have shared your comments with our hotel management, and I'm confident they will take steps to improve.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Sincerely,

Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Guests of our Golden Valley - Minneapolis hotel love our location! We are only 5 minutes from downtown Minneapolis, without the hassle and expense of a downtown hotel. Guests enjoy easy access to Interstate 394 and Highway 100 which connects us to the nearby cities of St. Louis Park, Minnetonka, Plymouth, Hopkins, Brooklyn Park, and Edina. We offer amenities such as free parking, complimentary breakfast, and free wireless high-speed Internet. Our hotel in Minneapolis has the perfect Twin Cities location when going to a Minnesota Twins game at Target Field, or a concert at the Target Center. In addition, we are located near The Shops at West End, which is perfect for shopping or having a nice meal. Guests love that we are just a few minutes from a drugstore, gas station, and grocery store. Families use our hotel near Minneapolis as a home base when traveling, and use our heated indoor pool to relax. Our free daily breakfast features hearty and healthy options of an egg and meat entrée, frosted cinnamon rolls, yogurt, hot & cold cereal, fruit, milk, and a variety of juices. Guests also like the convenience of a microwave and refrigerator, standard in each guest room.
 
Overall
2 out of 5
2 out of 5
Quick trip
By Mickey from Freeport
The walls were thin and there were lots of kids and they were loud all day and night.
Customer avatar
Posted by
onMarch 5, 2025
Hi Mickey,
We appreciate your stay at the Holiday Inn Express Minneapolis (Golden Valley). Thank you for being an IHG One Rewards member.
Holiday Inn Express is a great place to rest and recharge between travels, and I'm sorry for what happened. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,

Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the pinnacle of Staybridge Suites® hospitality at our Seattle Fremont location, where we redefine the guest experience with an unwavering commitment to safety, comfort, and cleanliness. Nestled in the heart of Seattle, our upscale residential style hotel is strategically positioned in the vibrant Fremont neighborhood, just off I5 and exit 169. Minutes away from downtown. Step into a world of sophistication within our all suite hotel, where fully equipped kitchens grace your choice of suites. Find moments of rejuvenation in our inviting outdoor spaces. Lounge on our popular rooftop deck or savor the breathtaking panoramic views of Seattle and Lake Union from one of our many grilling areas. Have any furry friends? They are more than welcome in our pet friendly haven complete with a dedicated rooftop area. Whether you seek the convenience of complimentary laundry facilities, a refreshing dip in our indoor heated pool, or seamless connectivity with multiple major bus lines, our dedication is to ensure that every aspect of your stay exceeds expectations. At Staybridge Suites® we don't merely provide accommodations; we offer a sanctuary a home away from home where your peace of mind is our top priority. Your perfect stay awaits, where every detail is designed to elevate your experience and make your time with us truly memorable.
 
Overall
3 out of 5
3 out of 5
Not the best but also not the worse
By d2284 from Seattle, Wa
This hotel is run down and could use a lot of help with a remodel and with employees. Ran out of breakfast daily, multiple things in my room not working and could never find an employee for help. Over price for parking. They have underground parking and still charge $20 plus tax a day. It is part of your building. You are choosing to nickel and dime people instead of including it.
Customer avatar
Posted by
onMarch 5, 2025
Hi d2284,
Thank you again for your recent stay at Staybridge Suites Seattle - Fremont. We appreciate your continued loyalty to IHG One Rewards. We aim to be your dependable choice for your business and leisure travels. I'm sorry your stay was not as expected.
I've communicated your feedback with our hotel management and trust that they will take the necessary actions to ensure we meet the level of comfort and proper expectations of our guests.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn St. Augustine World Golf , conveniently located off I-95, 15 minutes south of Downtown Jacksonville, and just a short 15 minute drive to the St. Augustine Historic District . The Holiday Inn St. Augustine World Golf has everything you need for a fun, getaway to the heart of the nation’s oldest city. Take a city tour with Old Town Trolley, or Ripley’s Red Train. Enjoy a stroll through the galleries, museums, and bistros along St. George Street. Enjoy the thrill of the canons at Castillo de San Marcos and climb the steps to the historic St. Augustine Lighthouse. Enjoy the day with Arnold Palmer, Jack Nicklaus, Sam Snead, Gene Sarazen and many other golf professionals at the World Golf Hall of Fame. Take in a round at the World Famous Slammer & Squire Golf Course or King & Bear Golf Course . Also located within 20 minutes of six other Florida’s First Coast of Golf’s Golf Courses. You can always add in a round or two at THE PLAYERS Stadium Course at TPC Sawgrass or St. Johns Golf Club. Ready to enjoy that Florida Sunshine? Take a short drive, and enjoy the day at Vilano Beach, St. Augustine Beach or Anastasia Island State Park. One day is never enough in St. Augustine . Add a few days on to your vacation and make sure to take a tour of Flagler College, zipline over alligators at the St. Augustine Alligator Farm Zoological Park, swim with the dolphins at Marine land, and make memories at the Bridge of Lions.
 
Overall
2 out of 5
2 out of 5
Not good.
By Iandavis1234 from Tampa
I didn't complain while there. I'm not one to do that. But this place is falling apart. Shower curtain rods falling off. Caulking globs galore. Hair in sheets and 'special' hair in shower on walls and tub. Smelled like bleach. Halls smelled like mold. Carpet mangled and torn like a mangey stray alley cats fur.
The lobby is nice. The breakfast buffet mediocre. The buffet quality was worse than free ones elsewhere. Thankfully my status got us free vouchers. The price of the room is I suppose reasonable if visiting St Augustine compared to staying closer. But it is in the shape of a run down motel.
The staff at the desk and breakfast were wonderful. Cheerful. Welcoming with smiles. They take pride in the work.
I'm guessing the owner goes cheap and tries to diy to keep costs low. Or the maintenance team has a being your kid to work day everyday and let's the kids do the repairs. I do not know.
The pool and spa was filled with debris. The kids weren't comfortable attempting to swim in it... Which is unimaginable. I didn't complain or even mention a single issue to my family or anyone while there so for them to not want to was all their choice. Kids not wanting to swim speaks volumes.
There is a beaver has station is a mile away at that's a plus.
We had a suite which had a kitchenette kinda thing. Cabinets fridge etc... But no silverware or dishes or anything. Unsure the point.
Bring socks, preferably dark to hide the black sock stains... And maybe consider hotel slippers because the floors in the kitchen and bathroom... Ya.
Look. The place needs help. If you have a spouse who can suck it up, and it's your budget... Your can make the best of it like we did. But. If you are even a step above trailer park comfort, know going in and that's ok you... It's Not the hotels responsibility to lower your standards. Go in low and make the best of it.
Customer avatar
Posted by
onMarch 5, 2025
Hi Iandavis1234,
We appreciate your stay at the Holiday Inn Saint Augustine - World Golf. Thank you for being an IHG One Rewards Diamond Elite member.
Holiday Inn hotels strive to provide business and leisure travelers with dependable services, modern and attractive facilities, and excellent value at convenient locations worldwide. I am sorry for what happened during your stay. Your feedback is important to us. I have quickly shared your comments with our hotel management, and I am confident that they will take immediate steps to address the situation and make the necessary improvements.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,

Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Monterey Hotel's Located Near Cannery Row Situated along California's coast, the Holiday Inn Express® Hotel Monterey - Cannery Row offers comfortable, intimate accommodations for a business trip or Monterey vacation. With this hotel's central location near Cannery Row, you'll be in the heart of everything. From shopping and golf to entertainment, it's all right here in the Monterey Bay area. This hotel's location is one block from Cannery Row which is filled with unique shops, great dining, and art galleries. Also located on Cannery Row, the Monterey Bay Aquarium offers you an up close look at marine life. The hotel is just a short drive from the famed Pebble Beach Golf Links. Corporate travelers coming to Monterey, CA choose this hotel's location, which is just three miles from Monterey Peninsula Airport and less than one mile from Monterey Conference Center. With a Business Center and free wireless Internet access, you can easily stay in touch during your trip. When staying in the Monterey Bay area, the hotel's quality perks are sure to meet your needs. The free Express Start Breakfast Bar features a number of hot and cold items each morning, including our signature cinnamon rolls. Join us for a carefree stay at the Holiday Inn Express® Hotel Monterey - Cannery Row!
 
Overall
2 out of 5
2 out of 5
Breakfast was great…the rest..thumbs down
By DM2797
Stayed here with the family. We always look for something with more space and the hotel was able to accommodate into a bigger room which was appreciated. The downfall was that the room was on the backside of the hotel up against one of the main streets. We heard the traffic all night. The beds were very stiff and not comfortable to sleep in. Also, being on the top floor we had to utilize two sets of stairs to reach the room. This was very inconvenient because instead of being able to use a luggage cart we had to carry all of our bags up the stairs to our room. The room was renovated recently which was a plus. The room was also clean. The breakfast was great as all holiday inn’s are. We usually stay at the intercontinental but it was booked for the weekend. Holiday inn was our next best choice, but this hotel will definitely not be booked again. It was probably one of the least that we enjoyed. If I could get my money back I would. We are elite members and this was definitely not up to that level. Thankfully it was just one night. I couldn’t imagine spending a few days here.
Customer avatar
Posted by
onMarch 5, 2025
Hi DM2797,
Hosting one of our IHG® One Rewards Platinum Elite members is always a pleasure! We appreciate your business and thank you again for your stay at Holiday Inn Express Monterey-Cannery Row. We aim to offer an engaging place to rest and recharge. I am sorry we missed making your stay seamless this time.
I've shared your comments with our hotel management. I trust that they'll take the necessary actions to ensure we live up to our customers' desired hospitality standards and level of comfort.
Thank you once again, and we would be delighted to continue serving you on your future travels.
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience Miami at Holiday Inn Miami International Airport. Whether you’re visiting for business or leisure, we are your gateway to a seamless and unforgettable stay. Enjoy 24-hour complimentary shuttle service to and from Miami International Airport, as well as scheduled service to the Port of Miami. Perfect for pre- and post-cruise stays, we ensure every step of your journey is effortless. Located near leading corporations like Airbus, Boeing, Pan Am, and NCL, our hotel offers the ideal base for corporate travelers. Stay productive with complimentary Wi-Fi, a 24-hour business center, and 2,480 square feet of flexible meeting space tailored to your needs. Take a refreshing dip in our outdoor pool, stay active in the fitness center, or savor panoramic views of the Miami skyline at our rooftop restaurant and bar. Indulge in our daily happy hour, room service, or grab a quick bite at our café. From world-famous beaches to the cultural hubs of Downtown Miami, Wynwood, and Little Havana, we’re just moments from the city’s highlights. Sports fans can catch the excitement at LoanDepot Park, home of the Marlins. Your Miami experience begins here. At Holiday Inn Miami International Airport, we’re dedicated to making your stay as smooth and memorable as the city itself. Book now to create moments that will last a lifetime.
 
Overall
2 out of 5
2 out of 5
BBL Recovery Hotel
By Tiesel from Dayton OH
This hotel was not very updated, old furniture, bed was super uncomfortable and it was crawling with individuals who had cosmetic surgery and were recovering. I'm assuming the individuals walking around were wearing scrubs, none the less, they were in and out of rooms all day. The patients were present in the dining areas in what appeared to be all sorts of different bandaging and on walkers. I don't know if this is how it is in Miami, but I was a shocked to see it.
Overall, the room was damp and smelled of mildew. The bathroom was super small and you couldn't close the door due to it being warped. The room door was stuck, I think because it was painted and shut before the paint dried. Very disappointed with this hotel, especially for what I paid. I would never stay here again.
Customer avatar
Posted by
onMarch 5, 2025
Hi Tiesel,
We appreciate your Gold Elite membership with IHG® One Rewards and thank you again for your stay at Holiday Inn Miami-International Airport. We aim to offer an inviting place to rest and recharge. I am sorry we missed making your stay seamless this time.
I've shared your comments with our hotel management. I trust that they'll take the necessary actions to ensure we live up to our customers' desired upkeep and level of comfort.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
When you stay at ourHoliday Inn Express® hotel, Dearborn, MI explore the city and discover fabulous shopping, dining, entertainment and arts. Getting here is fast and convenient. The hotel is centrally located between Detroit, Ann Arbor, and Livonia and we are just minutes off I-94. Leisure guests are glad that The Henry Ford is just a half-mile from our property in Dearborn, Michigan. Hotel guests also enjoy visiting Ford Field, Little Caesers Arena, Comerica Park, The Fox Theatre, Huntington Convention Center and Greenfield Village. A number of great shopping malls, such as Fairlane TownCenter and Laurel Place Mall are close to our hotel. Coming to Dearborn, MI on business? We offer a Business Center with copy and print services. Additionally, free high-speed Internet access is available throughout our hotel, allowing you to stay in touch with the office easily. Ford World Headquarters, Carhardt Corporation, and Continental AG are just a few of the businesses you'll find near our hotel. While in Dearborn, MI, we can provide you with an assortment of quality amenities such as an indoor pool and whirlpool and a spacious Fitness Center. Our hotel serves a complimentary, hot breakfast bar each morning which includes our signature, warm cinnamon rolls, fresh fruit, fluffy eggs and delicious meats. Reserve your room today to experience quality at a price you can afford!
 
Overall
2 out of 5
2 out of 5
Bad experience
By Shari from Dearborn
No customer service, people smoking weed in the elevator, kids running in the halls at 12am! Breakfast buffet out of eggs for 30 minutes. Almost felt like I was in a third world country. There was trash laying in the halls and parking lot. The other customers were a rough crowd. Almost felt like I was inner city Detroit.
Customer avatar
Posted by
onMarch 5, 2025
Hi Shari,
We appreciate your Platinum Elite membership with IHG® One Rewards and thank you again for your stay at Holiday Inn Express & Suites Dearborn South West - Detroit Area. We aim to offer an inviting place to rest and recharge. I am sorry we missed making your stay seamless this time.
I've shared your comments with our hotel management. I trust that they'll take the necessary actions to ensure we live up to our customers' desired hospitality and level of comfort.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.