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    February 14, 2017
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    March 17, 2025
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Corporate's Review Comments
 
Stay at our modern Dusseldorf hotel near the Main Train Station and Old Town – Altstadt. The Holiday Inn Express® Dusseldorf – Hauptbahnhof is a 20-minute drive from Dusseldorf International Airport (DUS) and a 15-minute drive from Convention Center Dusseldorf. Walk to the S-Bahn stop in Hauptbanhof to explore Dusseldorf City Centre, the KÖ shopping district, Rhine Tower, MedienHafen, an architectural landmark, Classic Remise, and the Kunstpalast museum. The Capitol Musical Theatre is opposite the hotel. Wake up refreshed in contemporary guestrooms with large workspace, and Smart TVs. Start your day with a hot breakfast buffet at our Express Café. Stay productive in our lobby lounge and coworking space. Relax over a local beer at the hotel bar or walk to the eateries around beautiful Haifa Park. All Christmas Markets are close by.
 
Overall
1 out of 5
1 out of 5
Parking Rate for a Holiday inn Express redicoluse
By Piredda from Switzerland
You cant charge 30 euro
Parking !!!!!
Its was 16 when i start to stay in your Hotel now 30!!!!
Unacceptable !!!!
Its a No go!!!!
I will not stay again
I use to stay 15-20 nights per year
Change Tarif immediately or offer Platinum Elite Members a reduce Parking Deal !!
Customer avatar
Posted by
onMarch 17, 2025
Hi Piredda,
Thank you for your stay at our Holiday Inn Express Düsseldorf - Hauptbahnhof and your feedback. We appreciate you doing business with IHG Hotels and Resorts and your loyalty as our IHG® One Rewards Platinum Elite member since 2011.
We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I'm sorry about what happened during your stay. Your concern has been documented and shared with the hotel management as a reference for improvement. I have also sent you a private message to discuss this further.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express & Suites Miami Airport East! where modern luxury meets Miami flair! With our "Formula Blue" standard, experience boutique-style accommodation in the heart of the city. Conveniently located near major attractions, universities, and the airport, our smoke-free rooms offer 42" LED HDTVs, microwaves, and refrigerators. Start your day with our Express Start™ Breakfast Bar, then enjoy free Wi-Fi, local calls, and access to our 24-hour Business Center, Fitness Center, outdoor pool, and hot tub. With 1620 sq ft of meeting space, we have everything you need for a comfortable and productive stay.
 
Overall
1 out of 5
1 out of 5
Room cleanliness
By Fijona from Cayman Islands
I stayed for less that 12 hours as I was in transit to my final destination.
I was bitten by bed bugs, my leg was filled with red spots when I woke up
Customer avatar
Posted by
onMarch 17, 2025
Hi Fijona,
Thank you for sharing your feedback and staying at the Holiday Inn Express & Suites Miami Airport East. I appreciate your loyalty and for doing business with IHG Hotels and Resorts since 2017.
We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and I trust that the actions to be taken will make your next stay with us better than the last. I have also sent you a private message to discuss your experience further.
I hope to welcome you back!
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Nestled in the city’s vibrant centre, 35 minutes from Suvarnabhumi and Don Mueang airports, Holiday Inn is your gateway to the best of Bangkok. With the BTS Skytrain Chit Lom station and the Skywalk at our doorstep, shopping centres like CentralWorld and Siam Paragon are within easy reach as well as cultural gems like the Grand Palace, Chinatown, and Chatuchak Weekend Market. Savour mouthwatering delights at Ginger, bar food at Beer Republic, and unwind in our chic lounge, ConneXion. Dive into bliss at our 12.5-metre pool oasis, 24-hour fitness centre, and sauna. When it's time to rest, our spacious rooms and suites with premium linens and rain showers ensure your stay is nothing short of extraordinary. Welcome to your Bangkok adventure!
 
Overall
1 out of 5
1 out of 5
Lazy staff and totally not recommended
By ShirG from Singapore
I stayed at Holiday Inn Bangkok in Chit Lom for 10 days and unfortunately, my experience fell significantly short of expectations.
The staff at both lobby and concierge / counters were unsurprisingly lazy and the housekeeping was unsatisfactory (yes, I did provided my feedback to the duty manager but I guess it got swept under the carpet). Additionally, the corridor along the rooms reeked of weird smell.
I have always held Holiday Inn in high regard due to its reputation, but this visit was disheartening. Friends who stayed here subsequently provided the same comments. Not recommended to anyone who wants a great stay, especially IHG members.
Customer avatar
Posted by
onMarch 17, 2025
Hi ShirG
Thank you for your stay at our Holiday Inn Bangkok and your feedback. We appreciate you doing business with IHG Hotels and Resorts and your loyalty as our IHG® One Rewards Gold Elite member since 2022.
We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I'm sorry about what happened during your stay. Your concern has been documented and shared with the hotel management as a reference for improvement. I have also sent you a private message to discuss this further.
We hope that you will allow us to serve you again in the future.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
An elegant Bahrain business hotel in central Manama, with excellent restaurants, a Club Lounge and versatile Conference Center facilities, Crowne Plaza Manama (Bahrain) is in the heart of Manama’s diplomatic area, close to many embassies, banks and legal firms, as well as city-center shops, sights and the World Trade Center. Only 15 minutes by shuttle from Bahrain International Airport (BAH), we’re an ideal base for professionals or families who are visiting Bahrain’s capital. We’re close to Manama's seafront, home to the avant-garde Bahrain National Theatre and Bahrain National Museum, where you can see ancient Dilmun artefacts. Nearby Manama Souq is a traditional open-air market selling spices, jewelry and perfumes, while The Avenues mall is one of the largest shopping centers in the world. At our five-star Manama hotel, the 278 rooms and suites offer free high-speed WiFi, 42-inch Smart TVs and a Sleep Advantage Program with designated Quiet Zones for maximum comfort. Corporate guests will appreciate the our newly renovated Bahrain Conference Center, which hosts up to 1700 delegates. We have two restaurants, one cafe and a pub for guests to enjoy during their stay. When you're looking to unwind, our health club is equipped with a Jacuzzi, a steam room and gym machines. If you prefer to exercise outdoors, take a dip in the pool, set in landscaped gardens with an impressive skyline view.
 
Overall
1 out of 5
1 out of 5
Lack of Hospitality
By Kaji from Dubai
Lack of hospitality. This the last stay what is going on.
Customer avatar
Posted by
onMarch 17, 2025
Hello Kaji,
Thanks for choosing Crowne Plaza Manama (Bahrain) for your business lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards Gold Elite members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Boca West! Our Boca Raton hotel is conveniently located right off Florida's Turnpike exit 75 inside the Lakeside Center shopping plaza. The hotel's location makes it easy for guests to reach the best shopping, sports, food, and entertainment. Ideal for business and sports travelers, our hotel in Boca Raton is located only 15 minutes away from Boca corporate park and FAU Stadium. Some of the amenities to expect from the hotel are free parking, free Wi-Fi access, free breakfast, 24-hour front desk, business center, heated pool, meeting facility, and a 24-hour fitness center. Expect the best from in room amenities as your comfort is our priority. Those amenities include mini fridge, microwave, coffee makers, 55 in LCD HD TVs, free local calls, work desk, plenty of closet space, and your choice of a king or a double bedded room. Our front desk staff is extremely knowledgeable on local attractions and restaurants. We look forward to having you and giving you a taste of True Hospitality!
 
Overall
1 out of 5
1 out of 5
cockroaches in the room
By Eric from Orlando
I am someone who stays at your chain five days a week due to work reasons. Until that day, my experience had been acceptable. The night I arrived at the hotel, I was so exhausted that I did not pay attention to the details.
I woke up early to get ready for work, and when I turned on the light, I was met with the unpleasant surprise of finding cockroaches around the bed. When I got up to go to the bathroom, I found even more there—some even mating, further contributing to the infestation.
At checkout, I informed the staff member on duty and even showed them a video of the cockroaches in the bathroom. This person relayed the information to the housekeeping supervisor, who was present at the time, but she ignored it entirely.
Her only action was to hand me a card with the name “Sara” written on it, informing me that she was the general manager and instructing me to contact her.
I called the hotel three times, leaving my full name and phone number each time, with the promise that I would receive a call back. That never happened.
This entire experience has been extremely disappointing and frustrating.
Customer avatar
Posted by
onMarch 17, 2025
Hello Eric,
Thanks for choosing Holiday Inn Express Boca Raton-West for your conference lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards Silver Elite members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Guests Love Syracuse Hotel's Convenient Location! Situated in upstate New York, the Candlewood Suites Syracuse - Airport hotel's location is perfect for easy travel while enjoying the local attractions. Business travelers enjoy a quick commute from this hotel's airport location in Syracuse, New York. The hotel's guests can use nearby I-81 and I-90 to travel to business destinations and catch a flight from Hancock International Airport (SYR), located a short distance away. The hotel is only minutes from Spectrum, FedEx, Upstate Medical University, St Joseph's Hospital, AMAZON, Lockheed Martin, National Grid, NYS DOT, CSX Rail and NTTS. This hotel's location in Syracuse, New York also provides you with plenty of entertainment options. Catch a sporting event at the Carrier Dome which is one of Syracuse University’s athletic facilities and is located nearby in Syracuse, New York. Our hotel is just minutes from The Lakeview Amphitheater and New York State Fairgrounds. Guests of the Candlewood Suites Syracuse Airport hotel can use an onsite Business Center a 24-hour Fitness Center, Complimentary Coffee in lobby, and an outdoor grill area are just a few of the hotel amenities that help you to Consider Us Home Book today!
 
Overall
1 out of 5
1 out of 5
Cleanliness isn’t a strong suit
By Micah77 from Kingston, Canada
We’ve always used Candlewood Suites in Syracuse as a spot to stay when travelling because it’s so close to the airport. When we stayed 2 years ago, it was undergoing renovations, so we expected that the rooms and amenities would be improved. Sadly, it was the opposite.
The first suite was filthy, and we got moved to the only remaining one, which was only marginally cleaner. It looked like feces or blood was smeared on the walls in the bathroom. There were crumbs on the counter from the last guests, which made us wonder if the room had been cleaned at all.
To make matters worse, the thermostat was broken, so we couldn’t control the heat. When we walked in, it felt like we’d entered a sauna, and within 5 minutes, the temperature had risen 4 degrees. Our solution was to switch off the breaker to turn the furnace completely off, then switch it on when we’d get cold.
We were grateful we’d arrived late and had to leave early to catch our early morning flight, so we didn’t have to spend much time there.
Customer avatar
Posted by
onMarch 17, 2025
Hello Micah77,
Thanks for choosing Candlewood Suites Syracuse-Airport for your leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our Texas oceanfront retreat, Holiday Inn Resort at South Padre Island! A full-service beach resort located at the southern tip of South Padre Island, Texas, Holiday Inn Resort SPI is a year-round tropical paradise for families, couples, business travelers & any sun-seekers in need of mental relaxation and tranquil ocean views. Our beachfront resort features a unique mix of complimentary resort amenities inclusive of (3) exterior pools including one heated Palapa Pool + swim-up bar, an onsite bar & grill restaurant – Seaside Bar & Grill, a gaming lounge and activity center, poolside movies, seasonal kid and family friendly activities, and multiple onsite bar options to ensure your business or leisure visit is a memorable experience. Just mere minutes from to the South Padre Island Convention Center, Cameron County Amphitheater-Event Center, SpaceX Launch Facility, and numerous local attractions and restaurants, our beachfront resort offers over 15,000 square feet of flexible meeting space between three venue options to host corporate or social events – on After a day spent soaking up the island sun, choose from our long list of guest exclusive resort activities to further enhance your stay. Between our three swimming pools and two onsite bars, each guest is sure to soak up the resort experience with a cocktail in hand. Once dusk sets, satisfy your palate with a chef-prepared seaside dinner from the oceanside patio of our onsite restaurant, Seaside Bar & Grill.
 
Overall
1 out of 5
1 out of 5
Disappointed
By Ronnie from South Padre Island
someone came to our room around 7pm and used a key to open the room! Luckly i had the door lock latch swing bar on and he wasnt able to come in.. He said he was checking rooms but that was very unprofessional and we were undressed getting out the shower!!
On another stay during new years eve we also had a very bad experience with azul ocean dining but thought to give it another try and I was very disappointed with the stay again!
Customer avatar
Posted by
onMarch 17, 2025
Hi Ronnie,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn South Padre Island Beach Front as your travel partner. Thank you for sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Step into a relaxing and restful space at our Atwell Suites Kansas City Airport hotel, where every feature is thoughtfully designed for working, socializing, or unwinding. Our hotel in Kansas City, MO, is just a five-minute drive from the airport, and we’ll provide transportation for free—no matter what time of day or night. Whether you’re here for work, play, or everything in between, we offer easy access to local attractions. The KCI Expo Center is a quick two-minute walk from our hotel. On your afternoons off, enjoy the Zona Rosa Town Center, an open-air, mixed-use shopping center. Kansas City’s best restaurants, shops, and golf courses are minutes away. Our spacious suites are designed for both rest and productivity. You’ll find a comfortable bed and well-appointed workspaces, ensuring a perfect balance for work and relaxation. Each suite includes a spacious closet, microwave, mini-fridge, wet bar, and coffee maker—everything you need for a home-like experience. Plus, enjoy a cozy lounge area, perfect for unwinding after a busy day.
 
Overall
5 out of 5
5 out of 5
Super Clean and Light
By HollyMings from Tahlequah, OK
This hotel is my favorite. My daughter and I try to stay here every time I'm in KC. I just love it. Clean, fresh, smells great, modern, friendly and helpful staff, good breakfast, menu items for dinner at bar are tasty, coffee is always flowing and cool lounge areas stocked with games. Love it.
Customer avatar
Posted by
onMarch 17, 2025
Hi,
We're thrilled to hear that our hotel is your favorite! It's wonderful to know that you and your daughter enjoy our clean facilities, friendly staff, and dining options. We look forward to welcoming you back on your next visit to KC. Thank you for your kind words!
- The Staff at Atwell Suites Kansas City Airport
0points
0of 0voted this comment as helpful.
 
Denver's Tech Center Your home away from home in Denver's Tech Center, the Staybridge Suites DTC is here to help you break away from the travel norm. We are centrally located to multiple businesses including Charter Communications, Comcast, Arrow Electric, Jeppesen, and many more. We welcome business travelers, families, and those who may be relocating to our all-suite hotel to enjoy the comforts of home and then some. With our IHG Clean Promise, enhanced cleaning and specific science-led safety protocols are in place to give you greater confidence and our hotel team the protection needed. Enjoy live music, great food, drinks and a view at the ViewHouse Centennial located across the street or have a romantic dinner at Maggiano's Little Italy. Staybridge Suites DTC is surrounded by a multitude of restaurants and bars. Discover local craft beer at Peak View Brewing or stop by for a free taster of beer and wine at our social Monday to Wednesday nights! Our all-suite hotel features comfortable beds, spacious living spaces, and fully equipped kitchens in each room. Free breakfast daily, free Wi-Fi, and free laundry are just a few of the additional perks of staying with us. Take the Light Rail downtown or to Denver International Airport.
 
Overall
2 out of 5
2 out of 5
Musty Smell
By hornerttaac from Salt Lake City, UT
The room had a very musty smell, mixed with stale old smoking smell. The floor around the edges had small blue beads, looked like a laundry scent bead. The TV remote had been chewed on by a dog, at least that was my guess, and the thinner inner curtain was ripped and torn.
Customer avatar
Posted by
onMarch 17, 2025
Hi hornerttaac,
Thank you for sharing your thoughts and staying at the Staybridge Suites Denver Technical Center. We also appreciate your recent joining of the IHG One Rewards program.
We do our best to offer an efficient and frictionless experience, but that did not happen during your visit. I am sorry for the situation. I’ve shared your sentiments with our management team, and I am positive that they will look into this matter for necessary correction.
We hope you continue to choose IHG Hotels and Resorts in your future travel plans!
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Boca West! Our Boca Raton hotel is conveniently located right off Florida's Turnpike exit 75 inside the Lakeside Center shopping plaza. The hotel's location makes it easy for guests to reach the best shopping, sports, food, and entertainment. Ideal for business and sports travelers, our hotel in Boca Raton is located only 15 minutes away from Boca corporate park and FAU Stadium. Some of the amenities to expect from the hotel are free parking, free Wi-Fi access, free breakfast, 24-hour front desk, business center, heated pool, meeting facility, and a 24-hour fitness center. Expect the best from in room amenities as your comfort is our priority. Those amenities include mini fridge, microwave, coffee makers, 55 in LCD HD TVs, free local calls, work desk, plenty of closet space, and your choice of a king or a double bedded room. Our front desk staff is extremely knowledgeable on local attractions and restaurants. We look forward to having you and giving you a taste of True Hospitality!
 
Overall
1 out of 5
1 out of 5
Dump
By Peach from Cocoa fl
This hotel was a dump ! What a joke the picture of the place on the web site is a different hotel ! The furnished balcony had one small rusted table no chairs and the cover of the ac laying out there ! I could go on and on ! I should be reimbursed or get extra points credit something!
Customer avatar
Posted by
onMarch 17, 2025
Hi Peach,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Boca Raton West as your travel partner. Thank you for being one of our IHG One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.