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    February 14, 2017
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    April 2, 2025
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Corporate's Review Comments
 
Best known for the UFO crash landing in 1947, this Southeastern New Mexico city offers great attractions and major businesses. Corporate guests looking for a Roswell, New Mexico hotel with superior meeting facilities need look no further than the Holiday Inn Express® Roswell, NM hotel. Staying connected is easy thanks to our 24-hour Business Center. Complimentary Internet access is available throughout the hotel, and our facilities include an on-site meeting room. Come explore our community's diverse culture in downtown Roswell, NM near our hotel. You can taste the local fare at one of the unique restaurants or explore the specialty shops that line the streets. If you are planning a campus visit, you will appreciate that our hotel is located just blocks from New Mexico Military Institute. Whether you want to check out the out-of-this-world artifacts at the UFO Museum and Research Center or explore one of the other four museums, we have a lot to see here in Roswell, New Mexico. Our hotel is close to all of the most popular attractions, including Bottomless Lakes, Eastern NM University and Spring River Park Zoo. Our Roswell hotel features great amenities like an heated indoor pool. You can keep up with your routine in our state-of-the-art Fitness Center. We also serve a complimentary, hot breakfast bar each morning.
 
Overall
1 out of 5
1 out of 5
Buenas instalaciones servicio terrible
By Rrrr
Me hospedé en este hotel con todo mi equipo y el servicio fue terrible, todos los días solicitamos limpieza del cuarto y ningún día recibimos el servicio.
Tuve a 5 personas hospedadas en cinco diferentes habitaciones y todas se quejaron.
Hubo un día que me dejaron sin sábanas en la habitación solo la cama vacía
Customer avatar
Posted by
onMarch 31, 2025
Buen día Rrrr,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Silver Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn Express Roswell ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
De igual forma, le hemos enviado un correo electrónico en caso de requerir añadir cualquier detalle o asistencia adicional.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Located in the business district, near Wilson Medical Center, Holiday Inn Express & Suites Wilson-Downtown is close to businesses like Bridgestone, Smithfield Foods, Fresenius AG, Barnes Group, Collins Aerospace, and Siemens. Enjoy proximity to attractions like Lake Wilson Reservoir, NC Baseball Museum, and Vollis Simpson Whirligig Park. Start your day with our free breakfast buffet. Host meetings in our conference rooms, stay productive in our Business Center and connected with free Wi-Fi. Enjoy top amenities like our seasonal outdoor pool, 24/7 Fitness Center, and free parking. At the end of the day, unwind in our spacious rooms with premium bedding for ultimate comfort. No matter what brings you to North Carolina, we make you feel at home!
 
Overall
1 out of 5
1 out of 5
Horrendous Hotel
By WrldTrvlr from Pennsylvania
I am a frequent world traveler and this is the worst hotel experience I have ever had. Too long to write a complete review so here are the issues I encountered and documented with video evidence:elevators intermittently working and was already a known problem; tv in 1st room not working; changed to another room and found the following: hairs on washcloths and bath towels, showerhead pipe extremely loose, toilet seat so loose almost off of toilet, room reeked of cigarette smoke even though non smoking hotel, window shade in down position and chain not attached to raise it, room door handle and lock broken and therefore door could not be locked at all, vending machine out of order. Couldn’t wait for the night to be over and get out of that hotel. Stay here at your own peril. The management of this hotel is patronizing to the point that it is insulting. It’s painful to have to write this review, but nowadays we all rely on each other to minimize our mistakes and grief. Videos of these experiences wouldn’t load due to website memory restrictions.
Customer avatar
Posted by
onMarch 31, 2025
Hi WrldTrvlr,
Thank you for staying at our Holiday Inn Express & Suites Wilson-Downtown for your business travel. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I alerted our hotel management about this so they can address the areas that need improvement. Also, I've sent you an email to discuss this further.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Guthrie Hotel Near Lazy E Arena and Langston University. Centrally located between Stillwater, Tulsa, Wichita and Edmond, our Guthrie hotel off I-35 provides a great location for visiting the area's best attractions and businesses. With access to nearby fishing and shopping, there is no doubt that our hotel's location in Guthrie, OK is right for you. We understand the needs of corporate travelers, so we provide a 24-hour business center with free high-speed Internet access, copying, printing and a personal computer. As well, we offer both a 1,400-sq-ft meeting room, which accommodates up to 50 guests, and an adjacent boardroom for up to 25 guests. Our hotel also appeals to leisure travelers because it is located close to area treasures, such as Langston University and the downtown merchants of historic Guthrie. Enjoy activities like seeing a rodeo at the Lazy E Arena, exploring the Oklahoma Sports Museum or watching a movie at the Beacon Drive-In Theater. Other guests would rather take in a round of 18 at the Cedar Valley Golf Club. If you are looking for hotels in Guthrie, OK with choice amenities, consider that our hotel features an indoor heated pool, a complimentary, hot breakfast and a fitness center. We look forward to your stay at the Holiday Inn Express® Guthrie - North Edmond Hotel .
 
Overall
2 out of 5
2 out of 5
Nice hotel.
By CRivers from Kansas city
Usually have a wonderful stay with this brand, unfortunately I apparently hit a weekend with a large group of young ball players i would day 12 and under. They unfortunately ran the halls until very early in the morning. Keeping everyone awake. Not much was done by the night staff to take care of the issue.
Customer avatar
Posted by
onMarch 31, 2025
Hi CRivers,
We appreciate your Platinum Elite membership with IHG One Rewards and thank you for choosing to stay at our Holiday Inn Express & Suites Guthrie North Edmond.
We strive to offer a seamless service. I'm sorry to learn about what happened. I’ve shared this with our local team to enhance guests' experience. We greatly appreciate your time and valuable insights.
We are looking forward to your next visit.

Safe travels,
Jayford Q,
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Extended-stay hotel in Midtown Atlanta Suites Hospitality and cleanliness are guaranteed at the Staybridge Suites Midtown Atlanta hotel. We are committed to cleanliness and open to answering any questions you have about our cleaning procedures. Our spacious suites include full kitchens, flexible workspace, and living area along with all the standard Staybridge Suites services. Perfect for social distancing. With a MARTA transit station steps from the hotel and close highway access, traveling to and from Atlanta’s Hartsfield-Jackson International Airport is quick and easy. Our proximity to local corporate offices such as Norfolk Southern, Honeywell, Southern Company, Coca-Cola Headquarters, and Google ensure your stay is productive. Leisure guests enjoy the benefit of staying in the center of world-famous attractions such as The Georgia Aquarium, Mercedes-Benz Stadium, World of Coca-Cola Museum, CNN Tour, State Farm Arena, The Fox Theatre, and much more. Our hotel is also near parks and many outdoor activities. Whatever brings you to Atlanta, we look forward to having you stay with us.
 
Overall
2 out of 5
2 out of 5
Noise, uncomfortable bed, sink outside of bathroom
By Lacey from Atlanta Ga
uncomfortable bed, sink outside of bathroom. Valet took forever to bring out cars around they were not generous at all. Took over an hour to get towels and bath clothes for our room
Customer avatar
Posted by
onMarch 31, 2025
Hi Lacey,
Your feedback is essential, and we appreciate your loyalty as an IHG One Rewards member. Thank you for staying at the Staybridge Suites Atlanta - Midtown.
Complete guest satisfaction is our topmost priority. I'm sorry we've missed the mark. I shared this with our hotel management team. I trust that the action taken will enhance your next stay.
We look forward to seeing you again in your future trips to Atlanta.
Stay safe,
Jessica R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Suitable for both everyday business and leisure travelers, the newly built Staybridge Suites Long Beach Airport is just minutes away from some of the most globally recognized companies like Boeing, Mercedes Benz, Virgin Orbitz, and Flight Safety, among several others. The new Staybridge Suites is also less than a mile away from one of the top 10 airports ranked by Gazzette.com, Long Beach Airport, and 5 miles away from the modernized Long Beach Convention Center. Along with our complimentary shuttle service to the Long Beach Airport, you can enjoy Long Beach's area attractions such as the Aquarium of the Pacific, Shoreline Village, Belmont Shore, Long Beach Marina, The Pike Outlets, and sunny beachfront. Are you here for a school function? We are located just under 3 miles from The California State University of Long Beach CSULB and 8 miles from The California State University of Dominguez Hills CSUDH. Our new Staybridge Suite features 125 upscale spacious suites with complimentary Wi-Fi, full kitchen, an in-room business workspace, a separate living room area, and top-of-the-line amenities for the enjoyment of our guests. Enjoy a complimentary daily hot buffet breakfast in the morning, mingle with fellow professionals in our manager’s reception, dive into our brand-new swimming pool, have some family time in our recreational area, work out in our state-of-the-art fitness center, or relax at the comfort of your room with your furry friend in our pet-friendly hotel.
 
Overall
2 out of 5
2 out of 5
Disappointing
By Matt from Kansas City
Water being shutoff was not disclosed when I arrived. Signage being put up after 11 am the day of is extremely sleazy. Water never came back on at promised time. Breakfast was unacceptable, calling that sad excuse a continental to-go breakfast is insulting. Disappointed is my overall experience.
Plus side is room was clean and location is beneficial to my business.
Customer avatar
Posted by
onMarch 31, 2025
Hi Matt,
Thank you for choosing to stay at our Staybridge Suites Long Beach Airport and for sharing your feedback. We value your business for being a member of IHG One Rewards.
While I am glad you found our hotel in a great spot, I'm sorry to learn about what happened. I have shared your comments with our local hotel team. I am sure they will take the necessary steps to address your concerns.
I hope you will consider staying with us again should your travels bring you back to Long Beach Airport.
All the best,
Jayford Q,
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay at the Holiday Inn Express Hotel and Suites of Columbia-Fort Jackson and enjoy prime access to Columbia's business and cultural districts, a short drive from Columbia Metropolitan Airport and the Amtrak Station. Business travelers will love our proximity to the Vista and Five Points business districts, the State Capitol, Fort Jackson, and the University of South Carolina. Dive into Columbia’s vibrant culture with nearby art galleries, Finlay Park, Riverfront Park, Congaree State Park, and the Riverbanks Zoo and Botanical Garden. Our hotel offers Southern hospitality with amenities like a 24-hour convenience store, an indoor heated pool, and a complimentary hot breakfast bar. Your unforgettable Columbia adventure starts here!
 
Overall
1 out of 5
1 out of 5
DO NOT STAY HERE!!!
By SoccerMom from South Carolina
When I called to confirm my reservation I was told I did not have one, so I booked another one. When I arrived I had 2 reservations- this was very inconvenient. It also took over 15 minutes at check-in to straighten out. The hotel was fully booked and breakfast ran out shortly after 8am. With a fully booked hotel they should have been prepared for this. We were playing in a tournament and left no extra time to eat elsewhere and did not plan on bringing food with us. Again, very inconvenient. Not to mention you're paying for this amenity and then don't receive it. Room was ok, dirty with balloons and confetti behind the beds. No extra bedding/blankets were provided for the bund beds.
Customer avatar
Posted by
onMarch 31, 2025
Hi SoccerMom,
Thank you for your continued loyalty to IHG One Rewards as a valued member and for choosing to stay at Holiday Inn Express Columbia-Fort Jackson.
We are dedicated to providing a positive hotel experience, and I’m sorry to hear your concern. I have shared your feedback with our hotel management, and I am confident they will take the appropriate steps to enhance our hospitality services. Additionally, I sent you a private message to discuss your experience further.
We look forward to making your next stay a great one.
Best regards, 
Allen Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Buffalo Airport! We are located adjacent from the Buffalo Niagara International Airport BUF . We are a short distance to one of the "Wonders of the World" Niagara Falls NY USA, Fashion Outlet Mall of Niagara Falls USA and minutes from downtown Buffalo. Local to Division sport schools including SUNY University at Buffalo! Visit The Buffalo Waterfront for year round activities for the whole family. If you are a history buff we have Freedom Crossing, Buffalo Naval Park, and the Erie Canal. Shopping center Walden Galleria Mall is three miles away. Home of the Buffalo Bills at Highmark Stadium, Buffalo Sabres and Buffalo Bandits at Key Bank Center! Book your short term or long term corporate rooms. Our hotel offers standard rooms and suites with single serve Coffee makers, complimentary Wi-Fi and DirecTV. Express Start breakfast with our famous cinnamon rolls & more! After a great day of sightseeing, relax in our full sized heated indoor pool, hot tub or fitness center! Complimentary BUF Airport Shuttle. Our meeting room can accommodate up to 40 guests. 24-hour business center is perfect for printing your boarding pass or business needs. Government & Military per diem rates online! Our hotel is conveniently located within driving distance to: Siemens, Ingersoll Rand, Parker Hannifin, Moog, Cerner, Kaleida Health, Raytheon and the Buffalo Niagara Medical Campus! We await your arrival!
 
Overall
3 out of 5
3 out of 5
Quick overnight before flight
By Craft Beer Salesman from Northern California
This IHG hotel is basic and currently going through a remodel. I feel as if this hotel will be great once the remodel is complete. The shuttle drivers were great, entertaining and engaging and showed they cared about their passengers. Despite my (1) night experience being below expectations, I would recommend this hotel for the next IHG member.
Customer avatar
Posted by
onMarch 31, 2025
Hi Craft Beer Salesman,
Thank you for your loyalty to IHG One Rewards as a valued Silver Elite member and for choosing to stay at Holiday Inn Express Buffalo-Airport.
I’m sorry to hear about the concern you encountered. I shared your feedback with our hotel management, and I am confident they will take the appropriate steps to enhance our hotel services. On a positive note, I’m glad you enjoyed the outstanding service of our staff, as we are committed to providing a seamless hotel experience.
We look forward to welcoming you again.
Best regards,
Allen Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites in Sulphur Springs, TX. Our hotel is located in the heart of the city, surrounded by various industries, including agriculture, manufacturing, and healthcare. Sulphur Springs is home to companies such as Grocery Supply Company, Morningstar Foods, Christus Health Hospital, and Saputo Cheese USA. The Holiday Inn Express Sulphur Springs is within walking distance of the Hopkins County Civic Center, which hosts various events throughout the year. It is also close to the Sulphur Springs Downtown Square, where guests can enjoy shopping, dining, and entertainment. The square includes restaurants such as The Oaks Bed and Breakfast, The Corner Grub House, and The Coffee Off the Square. The Holiday Inn Express Sulphur Springs is easily accessible from I-30. The hotel is just a few miles from Cooper Lake State Park, Coleman Park, and Southwest Dairy Farmers Museum. A short drive to the south will take you to Lake Fork, where guests can enjoy fishing, boating, and other water activities. No matter the reason for your visit, our Holiday Inn Express & Suites is an excellent choice. We're pleased to offer modern décor, a convenient location, and great amenities, including a complimentary, hot breakfast bar, 24-hour Fitness Center, and an outdoor pool. Stay Smart when you stay with us!
 
Overall
1 out of 5
1 out of 5
Fall accident reported and no follow up
By Chefb123 from Garland Texas
I have submitted a report to ihg for poor service and water leak that caused me to fall and have injuries .
Owner and workers were very rude and nasty and would not assist me in the process . Never apologized or asked if I was ok . I have seen doctor and have injuries suffered from lack of care and attention from property manager and staff . Property manager yelled and was very rude but gave me a credit even though o never asked for one . Admiting fault .
We will follow up with ihg on this case
Customer avatar
Posted by
onMarch 31, 2025
Hi Chefb123,
Thank you for choosing to stay at the Holiday Inn Express Sulphur Springs and for being one of our valued IHG One Rewards Diamond Elite members.
We strive to offer relaxation to our guests, and I'm sorry to hear about your experience. I shared your feedback with our hotel management to improve customer satisfaction. Also, I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We look forward to serving you again soon.
Best regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Located in the business district, near Wilson Medical Center, Holiday Inn Express & Suites Wilson-Downtown is close to businesses like Bridgestone, Smithfield Foods, Fresenius AG, Barnes Group, Collins Aerospace, and Siemens. Enjoy proximity to attractions like Lake Wilson Reservoir, NC Baseball Museum, and Vollis Simpson Whirligig Park. Start your day with our free breakfast buffet. Host meetings in our conference rooms, stay productive in our Business Center and connected with free Wi-Fi. Enjoy top amenities like our seasonal outdoor pool, 24/7 Fitness Center, and free parking. At the end of the day, unwind in our spacious rooms with premium bedding for ultimate comfort. No matter what brings you to North Carolina, we make you feel at home!
 
Overall
2 out of 5
2 out of 5
Understaffed, unprepared. Comfortable rooms
By SueW from Wilmington NC
We were in town for a soccer tournament, upon arrival to the hotel at 5:30 pm, we were given keys to a room that had not been cleaned yet. When we notified the front desk we were told that we’d have to wait until he could personally clean the room as no one else was available. He was also dealing with a line of other people checking in so it was unclear how long it would be. We left for several hours, returned to be given a different room. Breakfast the next morning had a variety, but there was no allergen information available.
Customer avatar
Posted by
onMarch 31, 2025
Hi SueW,
Thank you for being a valued member of IHG One Rewards and for choosing to stay for your soccer tournament at Holiday Inn Express Wilson-Downtown.
We are committed to providing quality essentials. I am sorry to hear about the concern you encountered. I shared your comments with our hotel management, and I trust they will work diligently to enhance our service standards.
I look forward to more stays from you in the future.
Best regards,
Allen Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express Downtown Convention Center is your gateway to the city's top entertainment, sporting venues and conventions. We are conveniently located near House of Blues, Warehouse Live, Toyota Center, Minute Maid Park, BBVA Compass Stadium and Discovery Green Park with easy access to Houston's major interstates such as I-10, 59 and I-45. Most city wide events are hosted at the George R Brown Convention Center which is located conveniently just two blocks away from our hotel. While great for Leisure we also suit our business travelers . We are within minutes from Exxon Mobil, Chevron, KBR, Deloitte, Accenture and St. Joseph's Hospital just to name a few. Whether you're in town for leisure, business or just a simple getaway , Holiday Inn Express Downtown Convention Center invites you! We are the only hotel in Downtown Houston who offers complementary parking for the first vehicle per room.
 
Overall
2 out of 5
2 out of 5
Old Mattresses and unsafe surroundings
By Dawn from San Antonio, Tx
Due to construction/building upgrades, we parked in the back and walked around to check in. This was fine except that the sidewalk was an obstacle course of low-hanging tree branches. The side door to the hotel was unlocked and open to anyone walking down the streets of downtown Houston.
The sign on the parking lot gate said that the gate was closed overnight but this only applied to one gate. The other was jammed so that it would not close, leaving the parking lot and the often unlocked side door open to any passer-by.
The mattresses are in desperate need of replacing. You could see and feel the outline of the springs through the sheets. At the nightly rate of our stay, I expected much more. The mattresses at the least, should have been replaced before the staff offices were remodeled downstairs.
I appreciated the friendliness and assistance of the staff.
If management is unwilling to adjust their priorities, then the hotel should be closed until work in complete.
Customer avatar
Posted by
onMarch 31, 2025
Hi Dawn,
Thank you for your loyalty to IHG One Rewards as a valued member and for choosing to stay at  Holiday Inn Express Houston-Downtown Convention Center. 
We are committed to providing a seamless hotel experience. I am sorry to hear about the concern you encountered. I shared your feedback with our hotel management, and I am confident they will take the appropriate steps to improve our services. On a positive note, I am thrilled to hear that out staff made a positive impact on your experience.
We look forward to welcoming you again and making your next stay great. 
Best regards, 
Allen Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.